Infor HMS vs. Newway:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is a significant decision for your hotel, impacting daily operations, guest experiences, and revenue management. Infor HMS by Infor offers a comprehensive, cloud-based platform with a robust feature set, while Newway claims to provide advanced revenue optimization tools, but lacks recent user reviews and a broader market presence. Your choice depends on your specific needs—whether operational efficiency or revenue management is your priority—and the stability and support each platform offers.

Infor HMS is the only PMS with a proven track record, a larger user base, and recent reviews, making it a more reliable option. But is Infor's extensive feature set enough to justify choosing it over Newway, which currently lacks review data? Let's explore both options.

Is Infor HMS or Newway Better for Hotels?

Infor HMS addresses core hotel management needs with a wide array of features designed for operational efficiency. It includes modules like housekeeping, guest profiles, and revenue management, all integrated into a cloud platform accessible from multiple regions. Conversely, Newway appears to focus primarily on revenue management, offering AI-driven pricing optimization tools, but lacks detailed information on its other functionalities.

While Infor offers more features—20 unique modules such as direct billing, multi-lingual support, and automated night audits—Newway's value proposition centers solely around revenue performance, with no clear insights into other operational capabilities. Infor's established presence and detailed reviews suggest a more mature product, whereas Newway's lack of recent reviews raises questions about ongoing support and stability.

Given these differences, your choice hinges on whether you need a full PMS solution or just a revenue management tool. Both platforms aim to improve your hotel's profitability, but Infor's broad feature set and proven track record make it the safer, more comprehensive option for most hotels.

Infor HMS vs Newway: Which Should Your Hotel Choose?

If your hotel needs a full-featured PMS capable of handling daily operations, guest management, and revenue optimization, Infor HMS is the clear choice. Its 46 reviews, with an overall rating of 4.04/5, demonstrate a well-supported system with ongoing updates, customization options, and a global presence that spans multiple regions. For hotels seeking a scalable solution that can be deployed quickly and handle complex operational workflows, Infor’s extensive feature set and positive support ratings (4.04/5) make it the better fit.

On the other hand, if your hotel is primarily focused on maximizing revenue through AI-driven pricing and demand forecasting, and you are willing to accept a less proven platform, Newway's offerings might appeal. However, the lack of recent reviews and unclear user feedback mean you should proceed cautiously. Currently, Newway's absence of a review base and limited publicly available data make it difficult to recommend for operationally complex or larger properties.

In summary, for comprehensive hotel management and operational stability, go with Infor HMS. For specialized revenue management in a smaller or more flexible environment, consider Newway—but only if you can verify its performance firsthand.

Is Infor HMS or Newway Easier to Use?

Infor HMS has a user rating of 3.88/5 for ease of use, based on 46 reviews, indicating generally positive feedback. Many users highlight its intuitive navigation, customizable screens, and quick onboarding, with some noting that once familiar with the system, daily tasks become straightforward. Support responsiveness and onboarding are rated at 4.04/5, reflecting solid assistance during implementation.

In contrast, Newway offers no publicly available ease-of-use ratings or recent reviews, making it difficult to assess its user experience. Without user feedback, it’s uncertain if Newway’s platform is as intuitive or user-friendly as Infor’s, which has demonstrated a consistent ease of adoption.

Edge: Infor HMS.

Which Has Better Features: Infor HMS or Newway?

Infor HMS boasts 20 unique features, including a housekeeping module, online 24/7 support, guest profiles, a calendar view, direct billing, and revenue management tools. It also offers multi-lingual capabilities, multi-currency support, a mobile app, and automation features like night audit and group functionality—features that are absent or unverified in Newway.

Newway, on the other hand, claims to focus on revenue optimization with AI-driven tools but does not specify additional operational features or integrations. Its feature set appears limited or undisclosed, making Infor's extensive modules the clearer choice for hotels seeking a full PMS.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or Newway?

Infor HMS’s support system receives a rating of 4.04/5 based on 46 reviews, with hoteliers praising its responsiveness, professionalism, and helpfulness. Support staff are often described as prompt and knowledgeable, especially during onboarding and troubleshooting, with users appreciating the speed of issue resolution.

Newway lacks recent review data and detailed feedback on customer support, making it impossible to compare support quality directly. Given Infor's established reputation and higher review count, support is a key advantage.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or Newway?

Infor HMS integrates with 113 verified partners, including industry leaders like Booking.com, Expedia, Trevo, and Omnibees. These integrations facilitate reservation management, revenue tracking, and operational workflows across various systems. Newway currently reports zero verified integrations, which could limit its compatibility with other hotel systems and third-party tools.

The extensive integration ecosystem of Infor HMS makes it better suited for hotels that rely on multiple platforms for sales, distribution, and operations.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Newway?

With 46 reviews, Infor HMS’s overall rating of 4.04/5 reflects favorable reception from hoteliers. Reviews note its feature richness, ease of use after onboarding, and support responsiveness. The hotel segments most satisfied include independent hotels (2.5/5) and boutique hotels (4.18/5), with larger or branded properties rating it higher.

Newway has no recent reviews, leaving its user satisfaction unverified. Without recent feedback, Infor’s proven performance and high review count make it the clear leader.

Edge: Infor HMS.

How Much Do Infor HMS and Newway Cost?

Pricing details for Infor HMS are not publicly disclosed, but it is typically offered via a custom quote based on hotel size and needs, with no free trial. Implementation fees are generally included, and the system is billed monthly.

Newway’s pricing model is also undisclosed, with no available trial or free tier. Both platforms likely require direct vendor contact for quotes, but Infor’s established pricing transparency in the industry provides more confidence.

What Type of Hotel Should Use Infor HMS?

• Hotels that need a full PMS with extensive operational modules like housekeeping, guest profiles, and revenue management.
• Hotels in multiple regions requiring multi-lingual and multi-currency support.
• Properties that prioritize integrations with booking engines, OTAs, and revenue tools.
• Teams that want a scalable, cloud-based system with a strong support network.
• Not ideal if your hotel is very small or only seeks a simple, stand-alone revenue management tool.

What Type of Hotel Should Use Newway?

• Hotels focused solely on revenue optimization and dynamic pricing.
• Small to mid-sized properties seeking an AI-driven pricing tool without complex operational needs.
• Teams willing to accept limited integration options and less user feedback.
• Hotels with internal tech resources to evaluate and implement new systems cautiously.
• Not ideal if you require a full PMS, extensive operational modules, or proven user support.

Infor HMS vs Newway: The Bottom Line for Hotels

The core difference lies in scope: Infor HMS offers a full PMS experience, while Newway centers on revenue management. For hotels that need operational control, integration, and support, Infor is the clear choice.

If your focus is purely on revenue optimization and you’re comfortable with limited information on Newway, it might fit. But given Infor's extensive reviews, proven stability, and broad feature set, it’s the safer option for most hotels.

Choose Infor HMS if you want a well-supported, full-featured PMS capable of running daily operations smoothly. Consider Newway only if your primary goal is revenue management and you’re prepared to test a less established platform.