Infor HMS vs. Passpartout:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) is critical for your hotel's operational efficiency and guest experience. Infor HMS offers a comprehensive, enterprise-grade solution, whereas Passpartout is an AI-centered platform promising streamlined operations. Both aim to improve management but differ significantly in features, user base, and market presence. Your decision hinges on your hotel’s size, complexity, and specific needs.

Are you seeking a proven, feature-rich PMS with widespread adoption, or an innovative, AI-driven platform that promises automation and scalability? Let’s explore the differences.

Is Infor HMS or Passpartout Better for Hotels?

Infor HMS, with over 46 recent reviews and a strong 4.04/5 overall rating, is backed by more recent feedback and a larger user base. It is designed to serve mid-sized to large hotels, offering extensive modules like housekeeping, guest profiles, revenue management, and more. Passpartout, with zero reviews and no recent data, remains untested in the hotel industry, making it a riskier choice for established operations.

Both systems aim to streamline operations, but Infor HMS’s broad feature set and proven track record make it more suitable for hotels needing a reliable, scalable PMS. Passpartout’s AI capabilities might appeal to tech-forward teams but lack validation. Does your hotel prioritize proven performance or innovative potential?

Infor HMS vs Passpartout: Which Should Your Hotel Choose?

If your hotel needs a mature, integrative PMS with proven operational modules, go with Infor HMS. It’s especially suitable for hotels that require extensive customization, robust reporting, and seamless integrations with over 113 verified partners. If your team values stability, support, and a system trusted by hundreds of hotels worldwide, Infor is the clear choice.

On the other hand, if your hotel is a startup or a small property exploring AI-driven automation, Passpartout could be intriguing. However, its lack of reviews and market presence makes it a speculative investment without proven industry success.

Is Infor HMS or Passpartout Easier to Use?

Infor HMS has a reported ease of use rating of 3.88/5 based on 46 reviews, with many users praising its intuitive navigation once familiar. Support and onboarding are rated 4.04/5 and 3.64/5 respectively, indicating a generally smooth setup process, though some mention occasional glitches during updates.

Passpartout’s usability information is unavailable, making it impossible to assess its user-friendliness or onboarding experience. Given its untested status and lack of reviews, Infor HMS holds a clear edge in usability.

Which Has Better Features: Infor HMS or Passpartout?

Infor HMS offers 20 unique features, including a housekeeping module, online 24/7 support, guest profiles, a calendar view, direct billing, multi-lingual support, mobile app, revenue management, and automated night audits. These features are tailored for full-scale hotel operations, giving your team granular control and automation.

Passpartout’s features aren’t explicitly listed or verified, and with no documented unique features, it falls short of Infor’s extensive capabilities. For now, Infor’s feature set provides a decisive edge.

Which Has Better Customer Support: Infor HMS or Passpartout?

Infor HMS’s support score of 4.04/5 is bolstered by reviews praising its responsiveness, professionalism, and helpful guidance, especially during onboarding. Many users highlight the support team’s ability to resolve issues promptly, which is crucial when managing complex hotel operations.

Passpartout offers no available review data regarding customer support. Without this information, Infor HMS’s established support infrastructure gives it a significant advantage.

Which Has More Integrations: Infor HMS or Passpartout?

Infor boasts 113 verified integration partners, including major booking channels and revenue systems like Booking.com, Trevo, and Fairmas. This extensive network simplifies connecting your PMS to existing tools and reduces manual work.

Passpartout has no listed integrations or verified partners, limiting its ability to connect with other systems. For hotels relying on seamless integration, Infor HMS is undoubtedly superior.

Which Do Hoteliers Rate Higher: Infor HMS or Passpartout?

Based on reviews, Infor HMS enjoys a 4.04/5 overall rating with 46 reviews, mainly from established hotels across various segments. It’s rated favorably in quality and support, especially by independent hotels and those in North America and Europe.

Passpartout has no reviews, making it impossible to gauge user satisfaction or segment-specific ratings. Infor’s proven reputation makes it the more trusted choice.

How Much Do Infor HMS and Passpartout Cost?

Pricing details for Infor HMS are not publicly available, but it’s known to be a subscription-based, enterprise-class solution likely priced accordingly. Passpartout’s pricing model is also undisclosed, with no trial or freemium options listed.

Given the lack of transparency, budget-conscious hotels should consider Infor’s value justifies its investment, especially given its proven features and support.

What Type of Hotel Should Use Infor HMS?

• Hotels that require extensive customization and scalability, such as boutique, branded, or resort properties.
• Teams seeking comprehensive modules like revenue management, night audit automation, and multi-lingual support.
• Hotels with complex operational workflows needing tailored reporting and integrations.
• Properties prioritizing support and proven industry presence.
• Not ideal if your hotel is very small or budget-sensitive, as enterprise-grade solutions often come with higher costs.

What Type of Hotel Should Use Passpartout?

• Small hotels or startups exploring AI-driven automation.
• Teams that prioritize innovative features and are willing to accept unproven platforms.
• Hotels with minimal integration needs and simple operational workflows.
• Not ideal if you rely heavily on integrations, support, or proven industry solutions, as Passpartout lacks validation and detailed feature info.

Infor HMS vs Passpartout: The Bottom Line for Hotels

Infor HMS provides a well-established, feature-rich PMS trusted by dozens of hotels worldwide. Its extensive modules, integrations, and support make it a reliable choice for mid-sized and large properties. Passpartout, while promising AI automation, remains untested and lacks documented features or proven hotel industry success.

If your hotel values stability, extensive capabilities, and proven support, Infor HMS is the definitive choice. Passpartout may appeal to forward-thinking teams willing to experiment with AI but comes with considerable risk without reviews or real-world validation.

In summary, go with Infor HMS if you want a dependable, comprehensive PMS with a proven track record. If your hotel is an innovative startup eager to leverage AI and automation, Passpartout could be worth monitoring, but not yet a replacement for established solutions.