Infor HMS vs. GP Dati Scrigno (by Zucchetti):
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is essential for streamlining hotel operations and elevating guest experiences. Infor HMS by Infor and GP Dati Scrigno by Zucchetti both aim to serve this purpose, but they diverge significantly in market presence, feature set, and user feedback. Your decision should hinge on your hotel's size, geographic focus, and the specific functionalities you prioritize. Are you ready to compare these two systems in detail?

Is Infor HMS or GP Dati Scrigno Better for Hotels?

Infor HMS is a cloud-based PMS with a strong global footprint, boasting a high user rating of 4.04/5 based on 46 recent reviews, making it a well-established choice for hotels seeking advanced operational features. GP Dati Scrigno, by contrast, has no recent reviews or ratings, reflecting its limited recent market presence and smaller user base. While both systems aim to optimize hotel management, Infor’s extensive review history provides clearer insights into usability and support performance.

Infor HMS offers a comprehensive suite with 16 shared features and four unique ones, including online support, guest profiles, multi-currency, and automated night audits, all of which cater to larger or international hotels. GP Dati Scrigno provides seven exclusive features such as a Spa & Wellness Module, Channel Manager, and Booking Engine, but lacks recent validation from hotelier reviews. Given the current review data, Infor HMS presents a more reliable, tested option, especially if ongoing support and feature updates are critical for your hotel.

Infor HMS vs GP Dati Scrigno: Which Should Your Hotel Choose?

If your hotel needs a flexible, scalable PMS with a wide-ranging third-party integration ecosystem, go with Infor HMS. It suits hotels that require extensive customization, robust reporting, and a global support network, especially in North America, Europe, or Asia Pacific. Conversely, if your hotel operates primarily within Europe and prioritizes centralized management with a focus on CRM and revenue management, GP Dati Scrigno might appeal, although the absence of recent reviews warrants caution.

For properties that emphasize automation, multi-currency transactions, and comprehensive guest data management, Infor’s 113 verified integrations and established track record make it the safer choice. If your hotel is smaller, regionally focused, or seeking a straightforward, single-department solution without the need for extensive third-party connections, GP Dati Scrigno could suffice, but the lack of recent feedback limits confidence in its ongoing support quality.

Is Infor HMS or GP Dati Scrigno Easier to Use?

Infor HMS has an average ease-of-use rating of 3.88/5, based on hotelier feedback emphasizing its intuitive navigation after initial familiarization. Support for onboarding is rated 3.64/5, with many users describing the system as straightforward once set up, supported by positive comments on its web-based accessibility. However, some users report occasional bugs during updates that temporarily hinder usability.

GP Dati Scrigno scores zero across all recent review metrics, indicating no recent user feedback on ease of use or support. Without recent reviews, it’s impossible to determine how user-friendly or intuitive the system is today. Given Infor’s positive ratings and active support, edge: Infor HMS.

Which Has Better Features: Infor HMS or GP Dati Scrigno?

Infor HMS offers a total of 20 features, including four exclusive ones such as online 24/7 support, guest profiles, multi-currency handling, and automated night audits, enhancing operational automation and guest personalization. It’s praised for its customizable reporting and integration capabilities with platforms like Booking.com, HRS, and Expedia.

GP Dati Scrigno provides seven unique features, notably a Spa & Wellness Module, Channel Manager, Booking Engine, and Digital Registration, designed to streamline specific hotel functions. However, with no recent reviews or validation, it’s difficult to assess how well these features perform in practice. Based on current data, edge: Infor HMS, due to its broader, more proven feature set.

Which Has Better Customer Support: Infor HMS or GP Dati Scrigno?

Infor HMS’s support team is consistently rated around 4.04/5, with reviewers highlighting their professionalism, responsiveness, and helpful guidance during onboarding and troubleshooting. Many reviews mention prompt resolution times and positive interactions, especially valuable when managing system disruptions.

GP Dati Scrigno has no recent reviews available, making it impossible to evaluate its support quality. The lack of recent feedback suggests that current user experiences are unverified. Given Infor’s strong, recent support ratings, edge: Infor HMS.

Which Has More Integrations: Infor HMS or GP Dati Scrigno?

Infor HMS can connect with 113 verified partners, including major players such as Duetto, Priority Software, Trevo, Omnibees, and HQ Revenue, covering a wide range of operational and revenue management tools. This extensive ecosystem supports larger hotels with complex tech stacks.

GP Dati Scrigno has only one verified integration partner—shared with Infor, Duetto—indicating limited connectivity options. Its narrower integration scope may restrict automation and data-sharing capabilities for hotels reliant on diverse third-party solutions. Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or GP Dati Scrigno?

Infor HMS, with its 46 recent reviews, maintains a solid overall rating of 4.04/5. Hoteliers across segments, particularly independent and boutique hotels, praise its customization, ease of access, and support responsiveness. Smaller properties like bed & breakfasts also rate it favorably, though some note occasional bugs.

GP Dati Scrigno lacks recent reviews or ratings, making it impossible to gauge current hotelier sentiment. The absence of recent feedback suggests less confidence or visibility among users. Based on available data, edge: Infor HMS.

How Much Do Infor HMS and GP Dati Scrigno Cost?

Infor HMS does not publicly list its pricing, but its subscription model likely varies with hotel size, features, and integration requirements. Implementation fees are not specified, but support and onboarding are included in the overall package.

GP Dati Scrigno pricing information is also unavailable, complicating direct comparison. Both systems typically require direct vendor negotiations for exact costs. Given the lack of transparency, budget considerations should involve direct vendor discussions for both.

What Type of Hotel Should Use Infor HMS?

• Hotels seeking a scalable PMS with extensive third-party integrations.
• Hotels operating in North America, Europe, or Asia Pacific.
• Properties needing customizable reporting and operational automation.
• Larger hotels, boutique hotels, or chains with complex management needs.

Not ideal if:

• You prefer a simple, low-maintenance system with minimal integrations.
• Your hotel is small, regional, or operates primarily in a single country.
• Budget constraints prevent investment in a more sophisticated solution.

What Type of Hotel Should Use GP Dati Scrigno?

• Hotels focused on CRM and revenue management within Europe.
• Hotels that require centralized management across departments.
• Properties interested in modules like Spa, Digital Registration, or a Channel Manager.

Not ideal if:

• You need extensive third-party integrations or global support.
• Your hotel is outside Europe or relies on international platforms.
• You seek a system with recent, verified hotelier reviews or support data.

Infor HMS vs GP Dati Scrigno: The Bottom Line for Hotels

The core difference lies in market presence and review validation. Infor HMS offers a well-established, extensively reviewed solution with proven support, integrations, and features suited for larger or international hotels. GP Dati Scrigno appears tailored for European markets with a focus on centralized management, but its lack of recent reviews and limited integrations make it less viable for hotels seeking reliable, ongoing support.

If your hotel prioritizes a system with a proven track record, extensive integrations, and strong support, choose Infor HMS. Its recent reviews and higher overall ratings make it the more dependable choice at this time. For smaller, regional hotels with specific CRM or management needs, GP Dati Scrigno might suffice, but proceed cautiously given the limited recent validation.

This comparison should guide your hotel’s decision, emphasizing the importance of recent, real-world performance data. Prioritize your specific operational needs and geographic considerations to select the system that best supports your hotel’s growth.