Infor HMS vs. Shalom PMS:
Which Is Right for You?

The Decision

Choosing a property management system (PMS) can significantly impact your hotel’s operations, guest experience, and revenue. Both Infor HMS and Shalom PMS aim to streamline management tasks, but their market presence, reviews, features, and support differ drastically. Your decision hinges on your hotel’s size, regional focus, and specific operational needs.

With Infor HMS boasting a strong user base, recent reviews, and a suite of advanced features, it appears to be the more reliable choice for most hotels. Shalom PMS, lacking recent reviews and a broader market footprint, might not yet be ready for hotels seeking proven, scalable solutions.

Quick Verdict: Infor HMS by Infor is the clear choice for hotels prioritizing proven performance, extensive features, and regional support; Shalom PMS remains unverified with no recent data.

Is Infor HMS or Shalom PMS Better for Hotels?

Infor HMS and Shalom PMS serve the same core purpose: managing hotel operations efficiently. Infor HMS, with its 46 reviews and an overall rating of 4.04/5, has established a strong reputation for its extensive feature set, ease of use, and support quality—especially in North America, Europe, Asia Pacific, and the Middle East. Conversely, Shalom PMS has no recent reviews or market presence data, making it impossible to assess its real-world performance or reliability.

While both platforms aim to streamline reservations, housekeeping, and reporting, Infor HMS offers over 20 unique features, including a housekeeping module, online support, guest profiles, and revenue management. Shalom PMS’s capabilities are less documented, and without recent user feedback, its suitability remains uncertain. Do you want a mature, well-reviewed system or a less proven alternative?

Infor HMS vs Shalom PMS: Which Should Your Hotel Choose?

If your hotel needs a robust, scalable PMS with proven integrations, extensive features, and regional support, go with Infor HMS. Its 46 reviews and recent positive feedback confirm its reliability and performance in diverse hotel segments like independent, boutique, and branded hotels.

If your property is small-scale or operates in a market where Shalom PMS is more established, and you’re willing to risk unverified support, consider it. However, without recent reviews or a broad partner network, Shalom PMS is less suitable for hotels that require proven stability and a mature ecosystem.

In summary, choose Infor HMS if your hotel seeks a trusted, feature-rich solution backed by recent reviews and regional support. Opt for Shalom PMS only if you are prepared to navigate an untested platform with limited available data.

Is Infor HMS or Shalom PMS Easier to Use?

Infor HMS holds a 3.88/5 ease-of-use rating from 46 reviews, with many users citing its intuitive navigation once familiarized. The onboarding process averages 3.64/5, with some praising its quick setup but others mentioning needs for better training resources. Support responsiveness is rated 4.04/5, with users appreciating prompt assistance and professional guidance, crucial during onboarding and troubleshooting.

Shalom PMS has no reviews or ratings available, leaving its usability and onboarding experience unknown. Without user feedback, it’s impossible to determine whether it offers a user-friendly experience comparable to Infor HMS.

Edge: Infor HMS.

Which Has Better Features: Infor HMS or Shalom PMS?

Infor HMS offers over 20 features exclusive to its platform, including a housekeeping module, online support, guest profiles, calendar view, direct billing, multi-lingual support, mobile app access, multi-currency handling, payment processing, revenue management, ancillary revenue tracking, custom rates, and automated night audits. These features are designed to cover comprehensive hotel management needs.

Shalom PMS has no documented exclusive features, leaving its functional scope unverified. Given the extensive feature set offered by Infor HMS, it clearly leads in capabilities.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or Shalom PMS?

Infor HMS’s support ratings are strong, with a 4.04/5 score and numerous positive reviews emphasizing responsiveness and professionalism. Hoteliers appreciate the timely, helpful assistance that guides them through technical issues, especially during onboarding and updates.

There are no recent reviews or feedback for Shalom PMS, making it impossible to assess its support quality. Without verified user experiences, Infor HMS’s support clearly outperforms the unknown support reputation of Shalom PMS.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or Shalom PMS?

Infor HMS boasts a verified list of 113 partners, including major booking platforms like Booking.com, Expedia, and HRS, as well as revenue management and accounting integrations. This broad ecosystem reduces manual work and supports diverse operational needs.

Shalom PMS has no verified integrations listed, indicating limited or unverified third-party connectivity. For a hotel seeking a flexible, integrated platform, Infor HMS’s extensive partner network is a significant advantage.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Shalom PMS?

With 46 recent reviews, Infor HMS is rated 4.04/5 overall, reflecting steady satisfaction across hotel segments like independent, boutique, and branded properties. Reviewers highlight its feature set, support, and ease of use as key strengths.

Shalom PMS has no recent reviews, so no ratings or hotel segment feedback are available. Based on current data, Infor HMS’s higher rating and review volume make it the preferred choice among hoteliers.

Edge: Infor HMS.

How Much Do Infor HMS and Shalom PMS Cost?

Pricing details for Infor HMS are not publicly available, but it operates on a licensing or subscription model typical for enterprise PMS solutions. Shalom PMS also does not disclose pricing; without explicit costs, your hotel will need direct vendor contact for quotes.

Given the lack of transparent pricing, assessing value is difficult, but Infor HMS’s proven performance and support justify its likely higher investment compared to an unverified platform like Shalom PMS.

What Type of Hotel Should Use Infor HMS?

• Hotels seeking a scalable, cloud-based PMS with extensive features
• Hotels that need robust integrations with booking platforms and revenue management
• Properties aiming for customizable reporting and operational flexibility
• Hotels that value regional support in North America, Europe, Asia Pacific, or the Middle East

Not ideal if your hotel is very small, budget-constrained, or does not require advanced features.

What Type of Hotel Should Use Shalom PMS?

• Small hotels or independent properties seeking an affordable, simple solution
• Hotels with minimal integration needs lacking complex operational demands
• Properties willing to test an unreviewed platform, understanding risks
• Hotels in markets where Shalom PMS is locally supported

Not ideal if your hotel requires proven scalability, extensive integrations, or regional support.

Infor HMS vs Shalom PMS: The Bottom Line for Hotels

Infor HMS provides a comprehensive, well-reviewed PMS solution with proven reliability and extensive features. Its ratings, recent reviews, and broad integration ecosystem make it a dependable choice for hotels seeking operational efficiency and guest satisfaction.

Shalom PMS lacks recent reviews and verified support or integration data, casting doubt on its stability and suitability for hotels that depend on consistent performance. Without proven user feedback, it’s not recommended for hotels that prioritize reliability and extensive capabilities.

If your hotel needs a proven, feature-rich system with solid regional support, Infor HMS is the clear choice. Shalom PMS may appeal only to very small or budget-focused properties willing to accept an untested platform.