Infor HMS vs. Soraso:
Which Is Right for You?

The Decision

Choosing between Infor HMS and Soraso hinges on your hotel's specific needs, as both aim to streamline operations but differ vastly in maturity and scope. Infor HMS, a well-established property management system, offers extensive features and a sizable user base, while Soraso is a newer, less-reviewed solution with limited market presence. Your decision ultimately depends on what your hotel prioritizes—comprehensive functionality or a lightweight, emerging system.

Infor HMS is a recognized player with nearly 47 reviews, a high overall rating of 4.04/5, and recent feedback, making it the more reliable choice today. Soraso, with no recent reviews or detailed data, remains a less proven option. Do you want a tried-and-true platform or are you willing to experiment with a lesser-known solution?

Is Infor HMS or Soraso Better for Hotels?

Infor HMS tackles core hotel management challenges like reservations, housekeeping, revenue tracking, and guest profiles with a broad feature set. Soraso appears to focus on a simplified, perhaps more affordable approach, but lacks detailed features or user feedback to verify its effectiveness. Given Infor’s 46 reviews and recent positive ratings, it offers proven stability and depth, whereas Soraso’s absence of recent reviews indicates an untested track record.

The main divergence lies in maturity and scope: Infor’s system is comprehensive with 20 unique features like automated night audit and multi-currency support, while Soraso’s capabilities remain unverified. Infor’s extensive integrations, support network, and global presence contrast sharply with Soraso’s minimal verified partnerships. Are you looking for a reliable, feature-rich platform or a potential lightweight alternative with no proven track record?

Infor HMS vs Soraso: Which Should Your Hotel Choose?

If your hotel needs a full-featured property management system that integrates with multiple partners, handles complex revenue management, and offers scalable modules, go with Infor HMS. Its established reputation, dedicated support, and extensive feature set suit mid-to-large hotels, especially those seeking operational efficiency.

If your hotel is a small operation seeking a potentially lower-cost, minimal system and is comfortable with unverified support and limited reviews, Soraso might appeal. However, due to the lack of recent feedback and proven functionality, Infor HMS remains the safer, more comprehensive choice for most hotels aiming for stability and growth.

Is Infor HMS or Soraso Easier to Use?

Infor HMS is rated 3.88/5 for ease of use, with many reviews praising its intuitive navigation and quick onboarding, supported by a well-established support team. Users mention that once familiar, staff find the system straightforward, though initial setup may require some training.

Soraso, lacking detailed user ratings or reviews, makes it difficult to assess usability. Its minimal presence and absence of feedback suggest it may not have a polished user experience or extensive onboarding resources. Based on available data, edge: Infor HMS.

Which Has Better Features: Infor HMS or Soraso?

Infor HMS clearly leads with 20 unique features, including a housekeeping module, online support, guest profiles, direct billing, revenue management, and mobile capabilities. Soraso’s feature count and specifics remain unknown, with no verified features listed, making it impossible to compare directly.

With Infor’s comprehensive feature set and clear benefits, it’s the more capable system for hotels requiring detailed operational control. Soraso’s lack of feature transparency makes it unsuitable for hotels needing a reliable, feature-rich management platform. Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or Soraso?

Infor HMS boasts a support rating of 4.04/5, with reviews highlighting its promptness, professionalism, and helpful guidance during onboarding and troubleshooting. Users describe the support team as "responsive" and "reliable," crucial for resolving issues efficiently.

Soraso’s support quality remains unreviewed and unverified, leaving uncertainty about its responsiveness or expertise. In the absence of concrete data, Infor’s established reputation for support clearly edges out Soraso. Edge: Infor HMS.

Which Has More Integrations: Infor HMS or Soraso?

Infor HMS integrates with 113 verified partners, including major booking engines and revenue systems like IDeaS and Fairmas, enhancing operational connectivity. Soraso’s verified partner count is just 2, with Hoteliers.Guru being the only listed integration.

This extensive ecosystem makes Infor HMS highly adaptable to diverse hotel operations, whereas Soraso’s limited integrations suggest a more isolated or early-stage platform. For hotels prioritizing broad connectivity, Infor HMS is the clear winner. Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or Soraso?

With 46 reviews and recent feedback, Infor HMS averages 4.04/5 and a likelihood to recommend of 74%. Hotels across segments, especially independent and boutique properties, appreciate its comprehensive features and support.

Soraso’s lack of recent reviews and overall absence of feedback make it impossible to gauge user satisfaction. Based on available data, hoteliers favor Infor HMS, especially those seeking proven reliability. Edge: Infor HMS.

How Much Do Infor HMS and Soraso Cost?

Pricing details for Infor HMS are not publicly disclosed; it likely involves a custom quote based on hotel size and configuration. Soraso’s pricing remains unavailable, but the lack of transparency and reviews suggests it may be a more affordable, or at least less established, option.

Given Infor’s enterprise-grade reputation, expect a higher investment but also a more comprehensive solution. Soraso might appeal to smaller hotels with tighter budgets but at the risk of limited support and features. Edge: Infor HMS (due to transparency and reputation).

What Type of Hotel Should Use Infor HMS?

• Hotels that need a fully integrated property management system capable of handling complex operations, automation, and revenue management.
• Teams seeking a scalable solution with multi-lingual, multi-currency support.
• Hotels prioritizing extensive partner integrations and industry-specific modules.
• Large boutique hotels, independent properties, or resorts aiming for operational efficiency and guest personalization.

Not ideal if your hotel is very small, budget-constrained, or seeking only a simple management tool with minimal features.

What Type of Hotel Should Use Soraso?

• Small hotels or hostels looking for a low-cost, straightforward PMS.
• Teams willing to take a risk on an unproven system, perhaps in early testing phases.
• Hotels that do not rely heavily on integrations or advanced revenue management.
• Properties in regions where Soraso’s regional support and presence are sufficient.

Not ideal if you require proven support, extensive features, or integration capabilities.

Infor HMS vs Soraso: The Bottom Line for Hotels

Infor HMS is a mature, feature-rich property management system with a proven track record, especially in North America, Europe, and Asia Pacific. Its broad integration network, detailed modules, and positive recent reviews make it a reliable choice for hotels seeking operational excellence.

Soraso remains an untested option with no recent reviews, limited integration options, and unknown features. It might appeal to very small properties or experimental operators, but for most hotels, Infor HMS delivers more certainty and value.

In summary: If your hotel needs a comprehensive, well-supported PMS with a proven record and extensive features, Infor HMS is the clear choice. If your hotel’s priorities are minimal features, budget, or experimental use, Soraso could be considered—but with caution.