Infor HMS vs. The Alpha:
Which Is Right for You?

The Decision

Choosing between Infor HMS and The Alpha hinges on what your hotel needs most. Both systems aim to streamline operations and improve guest experiences but diverge significantly in features, market focus, and support. Infor HMS, with its robust integration capabilities and broader global presence, appeals to hotels seeking a scalable, enterprise-level PMS. Meanwhile, The Alpha targets independent and Latin American hotels with its modular, user-friendly design. Which system aligns better with your hotel's specific requirements?

Is Infor HMS or The Alpha Better for Hotels?

Both Infor HMS and The Alpha serve as comprehensive property management systems, but their core strengths differ. Infor HMS offers extensive integration options, advanced reporting, and features like centralized user management, making it suitable for larger or multi-property hotels. Conversely, The Alpha emphasizes modularity, simplicity, and customization, catering well to independent hotels and resorts that prefer straightforward solutions. Do you prioritize broad integrations and automation, or flexibility and ease of use?

Infor HMS has a higher overall rating (4.04/5 from 46 reviews) and more recent feedback, indicating active, current user engagement. The Alpha, with no recent reviews, lacks up-to-date validation, making Infor’s current performance data more reliable. Does your team value a solution with a proven track record and ongoing support?

Infor HMS vs The Alpha: Which Should Your Hotel Choose?

If your hotel needs a globally scalable PMS with extensive integrations, robust reporting, and advanced revenue management, go with Infor HMS. It’s well-suited for properties seeking deep customization, multi-currency support, and cloud deployment, especially if you operate across regions.

If your hotel is an independent property, resort, or inn looking for a straightforward, modular system with essential modules like booking, revenue, and BI, The Alpha is a viable choice. It provides flexible deployment options—local or cloud—and is designed for ease of use without overwhelming complexity.

Hotels that require multi-language support, group functionality, or centralized user management should lean toward Infor HMS. Conversely, hotels that prioritize simplicity, affordability, and local deployment may find The Alpha more aligned with their needs.

Is Infor HMS or The Alpha Easier to Use?

Infor HMS garners a high ease-of-use rating (3.88/5) based on user reviews, emphasizing intuitive navigation once the system’s format is understood. Support and onboarding are generally rated positively at 4.04/5, with users praising responsiveness and helpful guidance during implementation. Some reviews note occasional bugs during updates, but support swiftly resolves issues.

The Alpha, lacking recent review data, makes it difficult to gauge current usability. However, its emphasis on modularity and simplicity suggests a user-friendly experience for hotels without complex needs.

Edge: Infor HMS.

Which Has Better Features: Infor HMS or The Alpha?

Infor HMS offers 10 shared features plus 10 unique ones, including direct billing, multi-lingual support, mobile app access, cloud deployment, guest CRM, and multi-currency handling. These features support complex operations, automation, and scalability essential for larger or multi-property hotels.

The Alpha provides key modules such as Booking Engine, Channel Manager, Revenue Management, and Business Intelligence. However, it lacks many of the advanced features available in Infor HMS and has fewer total features.

Edge: Infor HMS.

Which Has Better Customer Support: Infor HMS or The Alpha?

Infor HMS’s support receives favorable reviews, with a 4.04/5 rating, and users highlight the quick, professional assistance they receive. Support staff are praised for their responsiveness, especially when resolving issues during updates, making it easier for your team to maintain operations.

The Alpha lacks recent customer support ratings and reviews, so it's unclear how current users perceive their support quality. Based on available data, Infor’s support is more established and reliable.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or The Alpha?

Infor HMS boasts 113 verified integrations, including partners like eRevMax, Priority Software, Trevo, and HQ Revenue. Its extensive partner network supports seamless integration with booking engines, revenue tools, and other operational systems.

The Alpha has only one verified partner, with no other integrations clearly listed. For hotels relying on multiple integrations for automation and operational efficiency, Infor HMS is the superior option.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or The Alpha?

With 46 recent reviews, Infor HMS has an average rating of 4.04/5, indicating generally positive user experiences. Hotels across various segments, especially independent and boutique hotels, rate it favorably for its feature set and support.

The Alpha’s lack of recent reviews makes it impossible to assess current user satisfaction. Given the active review base, Infor HMS’s ratings are more trustworthy.

Edge: Infor HMS.

How Much Do Infor HMS and The Alpha Cost?

Pricing details for both products are not publicly disclosed. Neither offers a freemium model or visible subscription plans, suggesting custom quotes based on hotel size and needs. Expect to contact vendors for tailored pricing.

What Type of Hotel Should Use Infor HMS?

• Hotels that operate across multiple regions or countries.
• Large hotels, resorts, or hotel chains with complex operational needs.
• Hotels requiring extensive integrations with booking engines and revenue management.
• Properties seeking cloud-based, customizable solutions.
• Teams prioritizing scalable solutions with multi-currency and multi-lingual support.

Not ideal if you are a small independent hotel with minimal tech needs or budget constraints.

What Type of Hotel Should Use The Alpha?

• Independent hotels, inns, or boutique properties.
• Resorts or smaller hotel groups needing modular, straightforward management.
• Hotels preferring local deployment or hybrid cloud solutions.
• Teams looking for an easily configurable, less resource-intensive PMS.
• Hotels in Latin America or Brazil, where local support and regional customization matter.

Not ideal if you require comprehensive integrations, advanced reporting, or operations across multiple regions.

The Bottom Line for Hotels

Infor HMS provides a comprehensive, scalable PMS with extensive features, integrations, and strong support, making it suitable for larger or multi-property hotels. Its higher review count and recent feedback endorse its ongoing performance and user satisfaction.

The Alpha offers a simpler, modular approach tailored to independent or regional hotels, especially in Latin America. However, the lack of recent reviews limits confidence in its current usability and support quality.

If you value proven, feature-rich solutions with global reach and active user feedback, Infor HMS is the clear winner. For hotels seeking a straightforward, budget-friendly system with regional focus, The Alpha might suffice—though more recent user experiences are needed to confirm its viability.