Infor HMS vs. WebBookingPro PMS:
Which Is Right for You?

The Decision

When choosing a property management system (PMS), your goal is to find a solution that enhances operational efficiency, improves guest experiences, and fits your hotel’s specific needs. Both Infor HMS and WebBookingPro PMS aim to streamline your workflows, but they diverge significantly in features, user experience, and market presence. Infor offers a robust, enterprise-ready platform with extensive integrations, while WebBookingPro emphasizes booking management and online reservation capabilities. Which one aligns better with your hotel’s priorities?

Is Infor HMS or WebBookingPro PMS Better for Hotels?

Both products seek to optimize hotel operations, but they do so with different focuses. Infor HMS provides a comprehensive, scalable PMS with modules for housekeeping, guest profiles, and revenue tracking, suitable for mid-sized to large properties. WebBookingPro primarily targets reservation and booking management, focusing on online booking engine features, making it more appealing for smaller hotels or those prioritizing direct bookings.

Infor’s strength lies in its extensive integration capabilities, with over 113 verified partners, making it well-suited for hotels that require complex operational workflows and broad system connectivity. WebBookingPro’s smaller partner network indicates a focus on core booking functions, with less emphasis on deep integrations. If your hotel needs a full-featured PMS with advanced operational modules, Infor likely fits better. If your main goal is to improve online reservations, WebBookingPro might be more aligned, but its weaker market presence and limited reviews suggest less maturity.

Are you seeking a broad, flexible PMS or a specialized booking management system? That decision will determine which product better suits your hotel.

Infor HMS vs WebBookingPro PMS: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-rich PMS capable of handling complex operations—such as group bookings, revenue management, and housekeeping—go with Infor HMS. Its extensive feature set, including guest CRM, automated night audits, and mobile app support, makes it a versatile choice for mid-sized to large hotels seeking operational control.

If your hotel primarily needs a straightforward booking engine integrated with reservations, or if you want a system focused on online availability management and guest contact info, WebBookingPro could suffice. However, the absence of recent reviews and a smaller market footprint suggests it might lack the robustness needed for larger or more complex properties.

For hotels prioritizing operational depth and integration, Infor remains the more proven choice. For those with a leaner booking focus, WebBookingPro might be enough but limited in scope.

Is Infor HMS or WebBookingPro PMS Easier to Use?

Based on current ratings, Infor HMS scores 3.88/5 for ease of use, with reviews praising its navigability once familiarized. Users highlight that its onboarding process averages a 3.64/5, with some noting that the system’s interface isn’t the prettiest but remains functional. Support responsiveness is rated highly at 4.04/5, aiding staff during adoption.

WebBookingPro has no publicly available user ratings or recent reviews, making it impossible to compare user-friendliness directly. The lack of review data suggests it might not have widespread user adoption or sufficient feedback to assess ease of use confidently.

Edge: Infor HMS.

Which Has Better Features: Infor HMS or WebBookingPro PMS?

Infor HMS boasts 10 unique features, including a housekeeping module, guest profiles, centralized role management, guest CRM, and automated night audit, providing broad operational control. In contrast, WebBookingPro offers 22 features, mainly centered on booking management, such as multi-currency, multi-lingual support, channel management, and booking engine capabilities.

While WebBookingPro’s feature list is impressive for online reservations and rate management, Infor’s features cater more to comprehensive hotel operations, including revenue tracking and guest management. If your hotel needs a complete operational suite, Infor’s feature set is stronger. If online booking and rate optimization are your priorities, WebBookingPro’s larger list might appeal.

Edge: WebBookingPro PMS.

Which Has Better Customer Support: Infor HMS or WebBookingPro PMS?

Infor HMS’s support ratings are 4.04/5, with reviewers praising the responsiveness and professionalism of their support team. Many mention that support staff help resolve issues promptly, especially during onboarding and training, which is crucial for operational continuity.

WebBookingPro has no recent review data or publicly available ratings, making it impossible to assess its customer support quality. The absence of reviews suggests limited market presence or engagement, which can be a concern when relying on the vendor for ongoing assistance.

Edge: Infor HMS.

Which Has More Integrations: Infor HMS or WebBookingPro PMS?

Infor boasts an extensive ecosystem with 113 verified partners, integrating with major booking platforms like Booking.com, Expedia, HRS, and more. This broad connectivity allows your hotel to automate reservations, sync availability, and streamline operations across multiple channels.

WebBookingPro has only 4 verified partners, including Octorate and Cloudbeds, with limited integration options. This narrower set of integrations may restrict your ability to connect with other operational tools or distribution channels.

Edge: Infor HMS.

Which Do Hoteliers Rate Higher: Infor HMS or WebBookingPro PMS?

Infor HMS has 46 reviews, with an overall rating of 4.04/5, and 74% of reviewers would recommend it. Hoteliers appreciate its comprehensive features, ease of navigation, and support responsiveness, especially in mid-sized properties and boutique hotels.

WebBookingPro has no available recent reviews or rating data, making it impossible to gauge user satisfaction. The lack of feedback suggests it may not have widespread or recent user approval.

Edge: Infor HMS.

How Much Do Infor HMS and WebBookingPro PMS Cost?

Both products do not publicly disclose exact pricing. Infor HMS’s pricing is likely tailored to the hotel’s size and complexity, with no mention of a free trial or flat-rate options. WebBookingPro similarly offers no published prices or trial information, indicating that pricing is probably custom or upon request.

Your hotel should contact each vendor directly for quotes based on your specific needs.

What Type of Hotel Should Use Infor HMS?

• Hotels seeking a full-featured PMS that covers operational needs, including housekeeping, revenue management, and guest profiles.
• Hotels with complex workflows needing extensive integration capabilities.
• Properties wanting a scalable solution that can grow with their business.
• Teams that prioritize customizable reports and actionable insights.
• Not ideal if your hotel is very small or primarily focused on online booking without complex operations.

What Type of Hotel Should Use WebBookingPro?

• Hotels or accommodations focusing heavily on online reservations and channel management.
• Small to mid-sized properties looking for an easy-to-deploy booking engine.
• Teams that need multi-lingual, multi-currency support for international guests.
• Businesses that want to integrate booking functions with their website or digital channels.
• Not ideal if your hotel requires extensive operational modules like housekeeping, guest CRM, or revenue management.

Infor HMS vs WebBookingPro PMS: The Bottom Line for Hotels

Core Difference: Infor HMS is a comprehensive property management system focusing on hotel operations, while WebBookingPro centers on booking and rate management.

When to choose Infor:

• When your hotel needs a scalable, multifunctional PMS capable of handling complex workflows.
• When integration with multiple operational systems is critical.
• When you're looking for reliable support and ongoing updates.
• When your property benefits from detailed reporting and automation features.

When to choose WebBookingPro:

• If your primary focus is online reservations, booking engine, and rate management.
• If your hotel is small or medium-sized with limited operational complexity.
• When you need multi-lingual and multi-currency support for international guests.
• If seamless website integration is a priority.

Final Verdict:
Based on current reviews, Infor HMS’s strong market presence, extensive feature set, and recent positive feedback make it the more reliable choice for hotels seeking a full operational PMS. WebBookingPro may work for specific booking-focused scenarios but lacks the depth, integrations, and recent user validation that Infor offers.