Infor HMS vs. WINCLOUD:
Which Is Right for You?

The Decision

Choosing between Infor HMS and WINCLOUD hinges on your hotel’s specific operational needs, staff capabilities, and strategic goals. Both systems aim to streamline hotel management, but they diverge significantly in their approach, features, and support structures. Infor HMS tends to serve larger, more complex properties with its extensive integrations and customization, while WINCLOUD offers a straightforward, easy-to-implement solution for hotels prioritizing simplicity and quick deployment. Which aligns more closely with your hotel’s current priorities?

Is Infor HMS or WINCLOUD Better for Hotels?

Both Infor HMS and WINCLOUD aim to improve operational efficiency through property management, but they address markedly different hotel profiles. Infor’s system is designed for hotels seeking deep customization, extensive integrations, and a broad feature set, often suited for mid-sized to large properties or chains aiming for precise control over their operations. WINCLOUD, on the other hand, offers a simplified, cloud-based PMS that prioritizes ease of use and quick setup, ideal for smaller properties or hotels new to sophisticated management software. Do you need a highly customizable system or a straightforward, easy-to-use platform?

Infor HMS has a room for growth in complex environments with its 113 verified partners and established presence in multiple regions. In contrast, WINCLOUD boasts a strong recent review base, with all current feedback from 11 hotels in the last six months, reflecting a more active and current user experience. Given this, Infor’s larger footprint and wider array of integrations might appeal if your hotel requires interoperability with numerous third-party systems. Conversely, if your hotel prefers quick implementation and minimal disruption, WINCLOUD could be the better fit. Are you prioritizing extensive features and integrations or simplicity and rapid deployment?

Infor HMS vs WINCLOUD: Which Should Your Hotel Choose?

If your hotel needs a robust, customizable PMS with deep integrations, Infor HMS is the clear choice. Its strengths lie in its ability to connect with 113 partners, including major booking platforms like Booking.com and Expedia, and its extensive feature set including advanced housekeeping, customizable reporting, and flexible deployment options (cloud or on-premise). It suits hotels that value detailed control, complex workflows, and scalability.

If your hotel requires an easy-to-learn, cloud-based system that can be implemented quickly with minimal training, WINCLOUD is the better option. Its core advantages include a simple setup process, a comprehensive feature set for front-office and banquet management, and ongoing support, all at a fixed monthly price of $400. It’s ideal for hotels seeking hassle-free management in multiple regions without the complexity of deep integrations.

For your hotel, select Infor if operational customization and extensive integrations are critical. Choose WINCLOUD if your focus is on simplicity, speed, and cost-efficiency. Which approach aligns with your property’s growth stage and technical capacity?

Is Infor HMS or WINCLOUD Easier to Use?

Infor HMS scores a 3.88 out of 5 for ease of use and benefits from a generally intuitive navigation experience. Users praise its customizable screens and dataspy features, making day-to-day operations manageable once familiar. However, some reviews mention that the interface lacks visual appeal and could be more user-friendly, especially during software updates that sometimes cause disruptions.

Conversely, WINCLOUD outperforms significantly with a 4.73 out of 5 rating, reflecting its user-friendly design and straightforward onboarding. Support staff are praised for their responsiveness, and hotel teams report that the system is simple to learn and operate, enabling staff to get up to speed quickly.

Edge: WINCLOUD.

Which Has Better Features: Infor HMS or WINCLOUD?

Infor HMS offers a core suite of 17 shared features with three unique functions—guest profiles, cloud-based deployment, and on-premise options—supporting customization and operational flexibility. Its strengths include integration with booking platforms, customizable reports, and a strong focus on revenue and housekeeping modules.

WINCLOUD provides a broader feature set, with 36 features exclusive to its platform. These include automated space optimization, channel management, transactional and guest messaging, digital registration, online check-in, integrated ID scanners, real-time reporting, and mobile housekeeping apps. It also supports banquet management and task automation, offering a comprehensive all-in-one management experience.

Edge: WINCLOUD.

Which Has Better Customer Support: Infor HMS or WINCLOUD?

Infor HMS’s support team is frequently praised for its responsiveness and professionalism, with reviews highlighting their helpfulness during onboarding and troubleshooting. However, some users note that support can be delayed during system updates or when facing bugs, which sometimes disrupt daily operations.

WINCLOUD outshines with a 4.91 out of 5 support rating and recent highly positive reviews emphasizing their 24/7 availability and proactive assistance. Hotels report quick response times, clear communication, and dedicated support staff like Ms. Shane and Ms. Eliz, which often results in smoother operations.

Edge: WINCLOUD.

Which Do Hoteliers Rate Higher: Infor HMS or WINCLOUD?

Infor HMS has a broader user base with 46 reviews, but it’s important to note that most recent reviews are from over six months ago. Its overall rating of 4.04/5 is solid, especially among boutique and branded hotels, with some users describing it as “innovative” and “scalable,” while others mention stability issues.

WINCLOUD, with only 11 reviews, has a perfect recent streak with all reviews from the last six months and a 4.73/5 rating, with 95% likelihood to recommend. Hotels across regions praise its simplicity, support, and effectiveness, making it the more favorably reviewed system in the current landscape.

Edge: WINCLOUD.

How Much Do Infor HMS and WINCLOUD Cost?

Infor HMS does not publicly list its pricing, which suggests that costs vary based on customization and scale, typically making it a more significant investment. In contrast, WINCLOUD offers a clear monthly fee of $400, without additional implementation or setup costs, making it accessible for hotels with limited budgets or those seeking predictable expenses.

What Type of Hotel Should Use Infor HMS?

• Hotels seeking deep customization of workflows and reporting.
• Properties with complex operational needs, such as large resorts, branded hotels, or properties with diverse service offerings.
• Hotels that require extensive third-party integrations for seamless operations.
• Teams comfortable with a more comprehensive, occasionally complex system.
• Not ideal if your hotel prioritizes quick setup, simple use, or has limited IT support.

What Type of Hotel Should Use WINCLOUD?

• Small to mid-sized hotels or resorts that need a simple, straightforward PMS.
• Hotels seeking quick deployment with minimal training.
• Properties that want to manage front-office, banquet, and basic operations from one platform.
• Hotels with geographically dispersed properties that require a cloud-based system.
• Not ideal if your hotel needs highly customizable workflows, extensive integrations, or complex reporting.

WINCLOUD vs Infor HMS: The Bottom Line for Hotels

Infor HMS and WINCLOUD serve different hotel management needs, with their core differences lying in customization versus simplicity. Infor offers a comprehensive, integrated platform suitable for larger, complex operations willing to invest in deep customization and integrations.

WINCLOUD excels in delivering an easy-to-implement, cost-effective solution that hotels can start using immediately, especially appealing to properties prioritizing speed and simplicity.

Choose Infor HMS if your hotel requires extensive customization, integrations, and scale. Opt for WINCLOUD if your hotel values quick setup, ease of use, and predictable costs. Your decision should hinge on your property’s current operational complexity and future growth plans.