Amadeus - Delphi® vs. Infor Sales & Catering:
Which Is Right for You?

The Decision

Choosing between Amadeus Delphi® and Infor Sales & Catering hinges on your hotel’s specific needs for event management. Both products aim to streamline event booking, operations, and client relationships, but they diverge significantly in features, usability, and market presence. Amadeus, with its extensive review base and recent feedback, often appeals to larger or multi-property hotels seeking comprehensive solutions. Infor, despite fewer recent reviews, caters to a broad range of hospitality and event venues but may lack the depth and recent data to support your decision. So, which platform aligns best with your hotel’s operational focus?

Is Amadeus Delphi® or Infor Sales & Catering Better for Hotels?

Amadeus Delphi® offers a broad spectrum of functionalities, especially in sales, event, and relationship management, tailored for hotels seeking high-level automation and detailed control. It has a solid user base with 38 verified integrations and over 38 reviews, many from larger hotels or multi-property portfolios, indicating a focus on enterprise-scale hospitality. In contrast, Infor’s platform emphasizes ease of use and basic automation, with only 3 recent reviews and a slightly lower overall rating. Do you need a feature-rich, enterprise-level system or a simpler, more accessible solution?

Amadeus’s recent reviews reveal a high overall rating (4.53/5) and an HT-Rating score of 75.7, driven by ease of use, support, and extensive features. Conversely, Infor’s 5/5 rating is based on limited reviews and lacks recent feedback, making it difficult to gauge current user satisfaction. If your hotel prioritizes a trusted, well-reviewed platform with ongoing support, Amadeus clearly leads. Do you want a mature, proven solution or are you open to a less-tested alternative?

Amadeus Delphi® vs Infor Sales & Catering: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, enterprise-level event management system with extensive features—like BEO management, real-time task tracking, and multi-property oversight—Amadeus is the clear choice. It’s suited for large hotels, resorts, and brands that require detailed reporting, integration, and broad functionality. On the other hand, if your hotel or venue is smaller or values ease of use, quick setup, and core automation without the need for advanced features, Infor’s platform could be sufficient.

For hotels that operate multiple properties or desire a system with advanced reporting, deep customization, and integration options, Amadeus’s 29 unique features give it a significant advantage. Conversely, if your team values straightforward workflows, quick onboarding, and lower complexity, Infor’s simpler setup might better fit your needs. When considering these factors, your operational scale and growth plans should guide your choice.

Is Amadeus Delphi® or Infor Sales & Catering Easier to Use?

Amadeus receives a high ease-of-use score of 4.57/5 and consistently positive reviews about its intuitive interface, especially for users managing complex events and sales processes. Many clients highlight that its reporting tools are straightforward once learned, though some mention that it can be slow or slightly outdated. Training is recommended for full proficiency, but users find the system manageable overall.

In contrast, Infor’s lower score of 3.67/5 reflects mixed reviews, particularly around setup and ongoing support. Users mention that the interface can be clunky, support response times are slow, and the system requires more effort to learn. Support quality is inconsistent, and support staff are often based outside the US, adding to frustration. Edge: Amadeus.

Which Has Better Features: Amadeus or Infor?

Amadeus offers 29 unique features, including BEO management, lost & found modules, real-time task tracking, and a deep cleaning module, none of which are available in Infor. It also provides features like customizable documents, analytics dashboards, and mobile access, significantly expanding its operational capabilities.

Infor’s platform includes core booking and event management functions but lacks the depth and variety of advanced features found in Amadeus. It does, however, offer integrations with common systems like web booking and some support for digital signatures. If your hotel needs a feature-rich system with advanced modules, Amadeus clearly leads. Edge: Amadeus.

Which Has Better Customer Support: Amadeus or Infor?

Amadeus’s support ratings are stronger, with a 3.84/5 score and reviews praising its quick, helpful support team, especially during onboarding. Hoteliers note that implementation is smooth, and ongoing support addresses issues effectively, contributing to a higher likelihood to recommend (89%).

Infor’s customer support scores only 3.33/5, with reviews indicating delays, inconsistent responses, and support staff often based outside the US, which can hinder quick resolutions. Users appreciate the support staff’s helpful attitude but note that response times and issue resolution can be slow. Edge: Amadeus.

Which Do Hoteliers Rate Higher: Amadeus or Infor?

Amadeus’s recent reviews are more plentiful, with 38 reviews in the last six months, and it maintains a high overall rating of 4.53/5. Guests from independent and branded hotels rate it highly, with scores of 4.61/5 and 4.69/5, respectively.

Infor has only 3 recent reviews, with a perfect 5/5 rating, but the limited data makes it less reliable for benchmarking. Its user base mainly consists of smaller hotels, inns, and resorts, which may influence their higher satisfaction. Given the volume and recency of reviews, Amadeus holds the upper hand for hoteliers seeking proven performance. Edge: Amadeus.

How Much Do Amadeus and Infor Cost?

Both products do not publicly disclose detailed pricing, but Amadeus’s model typically involves a custom quote based on property size and features, with no free tier or trial information available. Infor’s pricing is similar, with no fixed costs published, making direct comparison difficult.

Since both are enterprise solutions, expect costs to vary significantly depending on your hotel’s size, number of properties, and desired modules. For budget-conscious hotels, this lack of transparency might require direct vendor negotiations to clarify total costs.

What Type of Hotel Should Use Amadeus?

Hotels that should consider Amadeus include:

• Large resorts or multiple-property groups seeking extensive event management capabilities.
• Hotels that require detailed reporting, integration, and customization.
• Properties that benefit from advanced modules like real-time task tracking, analytics, and eSignatures.
• Teams aiming to centralize data for better decision-making and operational oversight.

Not ideal if:

• You operate a small hotel or boutique property with minimal event needs.
• Your team prefers simple, easy-to-learn software with quick setup.
• Budget constraints preclude investing in a high-end, feature-rich system.

What Type of Hotel Should Use Infor?

Hotels or venues suited for Infor include:

• Smaller hotels, inns, or conference venues that need straightforward event booking.
• Teams prioritizing quick onboarding and ease of use over deep customization.
• Properties where operational simplicity and basic automation are sufficient.
• Facilities with limited IT support, seeking a cloud-based solution with basic features.

Not ideal if:

• You need advanced features like deep analytics, multi-property oversight, or detailed reporting.
• Your operations are complex, requiring extensive integrations or customization.
• Your team values detailed, role-specific workflows or high system flexibility.

Amadeus vs Infor: The Bottom Line for Hotels

Amadeus Delphi® stands out as the more established, feature-rich, and well-reviewed product, especially valuable for larger hotels or multi-property portfolios. Its comprehensive modules, high customer satisfaction, and recent reviews make it the safer choice for hotels seeking robust, scalable event management software.

Infor, while easier to implement and potentially suitable for smaller or less complex venues, lacks the depth and recent positive feedback that make Amadeus the more reliable solution. If your hotel prioritizes proven capabilities, extensive integrations, and ongoing support, Amadeus is the clear winner. Conversely, for simple needs or limited budgets, Infor may suffice, but with less confidence in long-term performance.

This detailed comparison aims to guide your team in making an informed decision tailored to your hotel’s size, complexity, and operational priorities. Both systems have their strengths, but based on recent reviews, features, and support quality, Amadeus Delphi® emerges as the more compelling choice for most hotels in the market today.