Hotel and Venue CRM For Sales & Catering - Book More Deals Faster With Us
Infor Sales & Catering
3.1 (3 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Infor Sales & Catering
Unranked in Event Management Software
Cloud-based sales, catering and event management software that automates the entire lifecycle of an event, enabling the creation of memorable experiences efficiently and profitably.
80% recommended by 82 hotels
Infor is popular in United States of America and China.
What is Infor?
Founded in 1999 | Headquarters in Lake Forest (United States) | 17786 employees
Infor Sales & Catering is a comprehensive event management software designed to streamline and enhance the lifecycle of events, from initial inquiry to final invoice. This cloud-based solution integrates seamlessly with existing systems to automate the processes of booking, catering, and event execution, making it a valuable tool for hotels, restaurants, resorts, arenas, stadiums, theaters, universities, and convention centers.
By consolidating various event management tasks such as sales, operations, and finance into a single platform, Infor Sales & Catering empowers your teams to deliver exceptional guest experiences. The software offers complete visibility and control over every aspect of an event, ensuring precision and ease, whether for large conferences or smaller, single-evening functions.
With customizations available for each stage of the event lifecycle, Infor Sales & Catering allows you to optimize efficiency and maintain high standards, transforming and growing the group sales and event management side of your business.
Capabilities
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Features
Prospecting & Lead Gen
4/5 features
Inquiry Management
4/5 features
Proposal Management
4/5 features
Workflow Automation
4/5 features
Contracts & Approvals
4/5 features
Communication & Collaboration
4/5 features
Payments & Compliance
4/5 features
Attendee Management
4/5 features
Event Planning
4/5 features
Infor Reviews Summary
Ease of Use
3.7/5
Customer Support
3.3/5
ROI
N/A
Implementation
3.0/5
Recommended by
Achievements
This vendor's trending score is rising, Infor Sales & Catering is the #7 most trending product in the Event Management Software category (out of 30) and the #767 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreInfor’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Infor Pricing
Pricing Available By Request
Infor has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Infor to Top Alternatives
Tripleseat is a web-based sales and catering platform for hotels, restaurants and unique venues that will increase sales and streamline the booking process.
Multi-property Groups & Events all-in-one solution powered by SALESFORCE
Want to find out if Infor is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
1 | X-Small (1-9 room)
4 | Small (10-24 room)
11 | Medium (25-74 room)
30 | Large (75-199 room)
32 | X-Large (200+ room)
Country
21 | United States of America
13 | China
7 | United Kingdom
7 | Germany
6 | Australia
5 | France
4 | Brazil
3 | India
2 | Indonesia
1 | Norway
1 | Denmark
1 | Spain
1 | Argentina
1 | Cayman Islands
1 | Singapore
1 | South Africa
1 | Vietnam
1 | Myanmar
1 | Philippines
1 | Côte d'Ivoire
1 | United Arab Emirates
Type
46 | Luxury Hotels
38 | Boutiques
25 | Branded Hotels
24 | City Center Hotels
20 | Bed & Breakfast & Inns
18 | Airport/Conference Hotels
17 | Resorts
14 | Limited Service & Budget Hotels
7 | Extended Stay & Serviced Apartments
6 | Casinos
4 | RV Parks & Campgrounds
3 | Hostels
2 | Vacation Rentals & Villas
Region
22 | Europe
22 | Asia Pacific
21 | North America
6 | Oceania
5 | South America
2 | Africa
1 | Middle East
1 | Central America
Category
47 | Property Management Systems
40 | Revenue Management Systems
3 | Event Management Software
Hotelier Rating
Looking for specific info?
9
Good System
Guest Experience Supervisor from 10 to 24 room Bed & Breakfast & Inn in Stevensville (United States of America)
Verified
10 months ago
I really like how helpful the support staff is! They are usually very quick and kind when helping our team with issues.
United States of America
United States of America
Guest Experience Supervisor
Small Hotel
2
Very expandable
Geschäftsführer from 25-49 room Bed & Breakfast & Inn in Berg am Starnberger See (Germany)
Verified
11 months ago
You can create individual data spies yourself. The group program is well done. Otherwise, unfortunately, there isn't much good to say.
Germany
Germany
Geschäftsführer
Medium Hotel
8
Good Solution for Hotels
Rooms & Convention from 100 to 199 room in Altensteig (Germany)
Verified
3 years ago
-you can work everywhere (you just need internet)
-you can use a own display
- the qick and very good support for HMS
Germany
Germany
Rooms & Convention
Large Hotel
- 1
It looks like Infor is not recommended by any hotels
Check out the top 10 most recommended Infor alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.
Showing all answers to: "What does this product or service do well?"
Infor® Hospitality Management Solution (HMS) is a hotel PMS built in the cloud to consistently meet and exceed modern guest expectations. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.
Infor HMS is an industry renowned cloud based PMS with mobile functionality across all hotel operations. Infor EZRMS is an outstanding revenue management system to maximise revenue and profits with deep AI learning
A complete hospitality operations technology hub for superior guest experiences. Infor HMS is cloud based PMS for the modern hotelier. With Infor HMS, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all. The solution provides scalability that can help meet your present needs, along with whatever the future brings.
Infor EzRMS is an intelligent and advanced hotel revenue management solution which helps the hotelier react to where the market is and where it's going, with precision and agility.
Infor is a great technology partner that understands the value of contactless service and personalized guest experiences in the COVID era and beyond. Working to integrate folio review, check-in/check-out, passing payment tokens, and more with their PMS has been a pleasure.
There is a huge difference when it comes to cloud based PMS systems and especially the API performance. HMS is one of the most mature cloud systems on the PMS market and especially for demanding hoteliers a good choice.
Question:
What differentiates this product or service from the competition?
Answer:
The solution provides scalability that can help meet your present needs, along with whatever the future brings. Their PMS platform helps to allow for a better guest experience and integrates seamlessly with Tripleseat Software to allow an all-in-one platform.
Showing all answers to: "What differentiates this product or service from the competition?"
The solution provides scalability that can help meet your present needs, along with whatever the future brings. Their PMS platform helps to allow for a better guest experience and integrates seamlessly with Tripleseat Software to allow an all-in-one platform.
Infor HMS has unique personalisation of guest experience, highly configurable PMS interfaces, wide angle reporting and last but not the least- full stack mobile functionality. EzRMS has optimal and accurate business forecasts, pricing, and selling strategies to maximize yield and profit.
HMS is unique in the market with personalised guest experiences, configurable interfaces and user specific reporting. EzRMS works really well with not only hotels but also resort, casino, long-term stay, event, independent, and corporate properties.
Infor provides cloud solutions to over 20 industries. Their overall technology, security, and cloud expertise makes them a huge asset to their customers. That, plus the extremely wide range of products they offer, results in high value ROI for their hotelier customers.
Difference to other PMS and especially cloud based PMS systems: Real cloud, multi tenant architecture, highly reliable and complex API, 2-way integrations for CRM and for dailypoint the functionality to do PMS conversions and push profiles plus reservations to HSM which reduces the time for a conversion to an absolut minimum.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
This software is a great tool to help take your group sales and property management to the next level. With this integration, you can book and manage all of your group sales from one place, allowing you to do more, in less time!
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
This software is a great tool to help take your group sales and property management to the next level. With this integration, you can book and manage all of your group sales from one place, allowing you to do more, in less time!
Infor is a one stop shop for hospitality technology in the connected world. With Infor, hospitality organizations can better manage operations, deliver exceptional guest services, and provide a rich experience for all.
Infor is a one stop shop for hospitality tech solutions. All the products are innovative, industry leading and forward looking. Both HMS and EzRMS are cloud-enabled for scale, flexibility and security.
Infor is a great product for tracking and leveraging your data well to create excellent guest experiences. We have nothing but good things to say about their team and the integration between our platforms.
when intend to select a cloud based PMS systems, there are huge differences between the different vendors. Do are real RFP to compare the systems and hire a professional support to make sure you get what you need or what the sales promises you.
Recommended by
Jenna Gabriel
Marketing Manager
@
Tripleseat Software
Mudasser Tariq
VP Sales
@
RateGain
Mudasser Tariq
VP Enterprise Business
@
RateGain
Hannah Scott
Content Marketing Manager
@
INTELITY
Michael Toedt
CEO
@
dailypoint by Toedt, Dr. Selk & Coll. GmbH
Jenna Gabriel
Marketing Manager
@
Tripleseat Software
Mudasser Tariq
VP Sales
@
RateGain
Mudasser Tariq
VP Enterprise Business
@
RateGain
Hannah Scott
Content Marketing Manager
@
INTELITY
Michael Toedt
CEO
@
dailypoint by Toedt, Dr. Selk & Coll. GmbH
Mike Kantor
Director of Global Partnerships
@
SiteMinder
Lola Feiger
Director of Marketing
@
ALICE
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More About Infor
Infor HMS, also known as Infor Hospitality Management Solution, is a comprehensive software solution designed specifically for the hospitality industry. It serves as a property management system (PMS) and offers a range of functionalities to enhance guest experiences, streamline operations, and improve profitability. As a cloud-based solution, Infor HMS leverages the power of Amazon Web Services (AWS) to provide real-time access to data and ensure scalability and reliability. It can be accessed from anywhere, making it convenient for hoteliers to manage their properties efficiently. In terms of property management, Infor HMS enables hoteliers to handle various tasks, such as check-in and check-out processes, room assignments, housekeeping management, and reservations. It maintains a centralized guest profile, allowing staff to deliver personalized guest services and improve overall guest satisfaction. Infor HMS incorporates revenue management capabilities, enabling hoteliers to optimize pricing and maximize revenue. It integrates with customer relationship management (CRM) systems, providing insights into guest preferences and behaviors to enhance marketing efforts and guest loyalty. The software also includes business intelligence features, offering in-depth analytics and reporting to monitor performance, identify trends, and make data-driven decisions. Hoteliers can analyze key metrics related to occupancy, revenue, and guest satisfaction to drive operational excellence. Infor HMS is designed to be user-friendly, with an intuitive interface and easy navigation. It can be customized to suit specific hotel requirements and can integrate with other systems through APIs (Application Programming Interfaces), allowing seamless data flow and enhancing operational optimization. Infor HMS has been successfully implemented in various hotels and resorts across the globe, and case studies and screenshots are available to showcase its effectiveness in improving front desk operations, concierge services, and point-of-sale (POS) transactions. It caters not only to traditional hotels but also to casinos and other hospitality establishments. The software is available as a Software-as-a-Service (SaaS) solution, hosted on the cloud, or as an on-premises deployment for those who prefer to manage their own infrastructure. Overall, Infor HMS offers a robust and comprehensive hotel management software solution that covers all aspects of property management in the hospitality industry. It combines advanced functionality, cloud-based accessibility, and integration capabilities to optimize operations, enhance guest experiences, and drive profitability for hoteliers.
Infor Integrations
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Support
Unverified
Infor has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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