Innfinity vs. Mews PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical to your hotel's operational efficiency and guest experience. Innfinity Software Systems and Mews aim to solve this challenge, but their approaches and strengths differ significantly. Innfinity offers a niche, industry-specific solution with a focus on corporate travel and workforce housing, while Mews provides a broad, flexible cloud-based platform with a vast ecosystem and modern features. Which aligns better with your hotel’s needs?

Is Innfinity or Mews Better for Hotels?

Innfinity is designed for leisure properties, workforce accommodations, and corporate travel, emphasizing specialized solutions like air connectivity and Canadian travel tools. Conversely, Mews caters to a wider array of hotel types, from boutique to large chains, offering extensive automation, over 336 integrations, and a proven global presence. Given Innfinity’s limited recent reviews and a focus on specific industries, can it truly support your hotel’s broader operations?

Mews PMS vs Innfinity: Which Should Your Hotel Choose?

If your hotel needs a scalable, feature-rich platform with a robust ecosystem, go with Mews. Its 758 reviews and a recent NPS score of 9.12/10 show high hotel satisfaction, especially among boutique and city hotels. If your hotel primarily operates in niche markets like workforce housing or corporate travel in North America with specialized connectivity needs, Innfinity might seem appealing, but its lack of recent reviews and a 0/5 overall rating suggest it’s less reliable for general hotel management.

Is Innfinity or Mews Easier to Use?

Mews scores 4.7/5 for ease of use, with a modern, intuitive interface praised by users. Its onboarding process averages 4.39/5, with many reviews highlighting quick implementation and staff adoption. Innfinity, on the other hand, scores 0/5 across most categories, with reviews indicating poor user experience, confusing workflows, and inadequate support. Edge: Mews.

Which Has Better Features: Innfinity or Mews?

Mews offers 59 features, including multi-lingual support, revenue management, guest CRM, integrated CRS, automation tools, and over 336 third-party integrations. Innfinity provides few or no features beyond its core property management capabilities, lacking the breadth and depth found in Mews. The extensive feature set and integrations give Mews a clear edge.

Which Has Better Customer Support: Innfinity or Mews?

Mews maintains a 4.27/5 support rating, with reviews praising its responsiveness and proactive support teams. Innfinity’s reviews are nonexistent or negative, with one reviewer calling support "useless" and criticizing their onboarding assistance. Given the recent, plentiful reviews for Mews, it clearly offers more reliable customer support. Edge: Mews.

Which Has More Integrations: Innfinity or Mews?

Mews boasts 336 verified partners, including major channel managers, revenue tools, and payment providers, enabling a highly customizable ecosystem. Innfinity has only one verified partner, Whistle, limiting its ability to connect with other systems. For operational flexibility and future-proofing, Mews’s extensive integrations are unmatched. Edge: Mews.

Which Do Hoteliers Rate Higher: Innfinity or Mews?

Mews’s 4.62/5 rating from 758 reviews reflects broad hotel satisfaction, especially among boutique and city center hotels. Innfinity, with zero reviews and a 0/5 score, has no recent hotel feedback to support its efficacy. For proven value and user approval, Mews is the clear winner. Edge: Mews.

How Much Do Innfinity and Mews Cost?

Innfinity does not publicly disclose pricing, but it’s likely custom or industry-specific. Mews charges a base fee of $900, with no implementation costs or trial, making its pricing transparent and predictable. Considering features, support, and reviews, Mews provides better value for your investment.

What Type of Hotel Should Use Innfinity?

• Hotels that primarily operate in North America’s corporate or workforce accommodation sectors.
• Organizations needing robust air connectivity, especially with Air Canada.
• Hotels with a focus on specialized corporate or government travel.
• Teams that prefer a solution tailored to Canadian travel needs.
• Not ideal if your hotel:
  • Wants a modern, user-friendly system with broad integrations.
  • Seeks high scalability or international support.
  • Requires frequent updates or recent reviews.

What Type of Hotel Should Use Mews?

• Hotels seeking a flexible, cloud-native PMS with extensive automation.
• Boutique, city center, and small-to-medium properties looking for a modern interface.
• Hotels prioritizing integrations, with over 336 partners to customize their tech stack.
• Businesses aiming to improve guest experience via contactless, mobile, and digital solutions.
• Not ideal if your hotel:
  • Prefers on-premise or legacy systems.
  • Needs a solution with industry-specific features for corporate travel.
  • Has very limited IT or tech support resources.

Mews vs Innfinity: The Bottom Line for Hotels

Mews is a highly rated, feature-rich cloud PMS with a broad global footprint, trusted by thousands of hotels. Its intuitive interface, extensive integrations, and proactive support make it well-suited for modern, scalable hospitality operations. Innfinity, while specialized, offers limited recent reviews and features, making it less adaptable outside niche markets.

If your hotel needs a proven, adaptable PMS with a vast ecosystem, go with Mews. It offers the best support, user satisfaction, and technological flexibility, especially for hotels looking to grow and innovate. Innfinity may serve a specific purpose but falls short for most general hotel operations, especially without recent positive feedback.

In conclusion: For most hotels, Mews's recent reviews, extensive features, and broad ecosystem make it the clearer choice. Innfinity’s limited, industry-specific focus restricts its appeal for general hotel management, especially given its poor recent review presence.