Innfinity vs. RMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can directly impact your hotel’s operations, guest experience, and profitability. Innfinity Software Systems’ Innfinity and RMS are both solutions designed to streamline hotel management but cater to different needs. Innfinity specializes in industries like oil & gas and remote workforce accommodations, with limited hotel-specific features, whereas RMS has a broad hotel-focused feature set and a larger user base. Which platform better fits your property's unique requirements?

Both systems aim to simplify your management tasks—Innfinity with its industry-diverse background and RMS with its focus on hospitality-specific automation. But their approaches diverge sharply in scalability, feature depth, and regional presence. Are you prioritizing extensive hotel features and support or industry versatility?

Is Innfinity Software Systems or RMS Better for Hotels?

Innfinity primarily serves niche markets such as workforce accommodations, remote properties, and corporate travel. Its property management system is built around these specialized use cases, offering robust support for corporate bookings and integrations with travel tools, particularly in Canada. RMS, on the other hand, caters specifically to hotels, resorts, and hospitality providers, boasting a broad feature set designed to optimize daily operations and guest interactions.

Innfinity’s focus on non-hotel industries means it lacks many core hotel features like online booking engines, channel management, or guest portals—features that RMS offers as part of its comprehensive platform. RMS supports a wider range of hotel operations, from reservations and housekeeping to revenue management and guest engagement. Given the review data, RMS’s higher recent reviews and a 4.56/5 overall rating clearly signal a more hotel-centric product. Does your hotel require a platform that’s built explicitly for hospitality, or are you more interested in a versatile solution suited for multiple industries?

RMS vs Innfinity: Which Should Your Hotel Choose?

If your hotel needs a well-rounded property management system with a robust booking engine, channel management, and guest engagement tools, RMS is the clear choice. Its extensive feature library—74 features compared to Innfinity’s zero—supports complex operations, from online check-in to automated revenue reports, making it ideal for mid-sized to large properties seeking scalability.

If your hotel is part of a niche like workforce housing or corporate travel, especially with a focus on Canadian markets, Innfinity’s specialized booking tools and industry integrations might be appealing. However, for most hotels aiming to improve guest experience, streamline operations, and expand revenue, RMS’s proven, hotel-specific features and recent positive reviews make a more compelling case.

Is Innfinity or RMS Easier to Use?

Innfinity’s lack of recent reviews and ratings makes it difficult to evaluate its usability. RMS, with a 4.28/5 ease of use rating from over 290 recent reviews, offers a user-friendly interface that staff find intuitive. Users praise RMS for its straightforward onboarding process and minimal learning curve, with many noting it’s easy for staff to adopt quickly.

In contrast, Innfinity’s zero reviews and ratings suggest limited recent feedback, so its ease of use remains unverified. RMS’s high support scores—4.48/5—and glowing feedback about its helpful support staff reinforce its reputation for simplicity. Edge: RMS.

Which Has Better Features: Innfinity or RMS?

RMS provides 74 features, including an integrated CRS, online support, online booking, revenue management, group functionality, guest CRM, and POS integration—features that Innfinity does not offer. RMS’s features cover everything from digital registration and guest messaging to automated reminders, real-time reporting, and multi-lingual support.

Innfinity, with no notable hotel-specific features, focuses on industry-specific tools like corporate online booking, remote workforce accommodation management, and extensive connectivity with travel services. For hotels seeking a comprehensive feature set designed for guest engagement, revenue optimization, and operational automation, RMS’s array of features clearly outshines Innfinity’s limited offerings. Edge: RMS.

Which Has Better Customer Support: Innfinity or RMS?

RMS’s reviews highlight consistent support quality, with a 4.48/5 rating and positive comments about its helpful, quick response team. Users appreciate its proactive assistance, with testimonials emphasizing rapid problem resolution and dedicated support staff.

Innfinity’s support ratings are unavailable, and reviews are nonexistent, indicating a lack of recent or transparent support feedback. Given RMS’s proven track record and high support scores, it’s the safer choice for hotels seeking reliable assistance. Edge: RMS.

Which Has More Integrations: Innfinity or RMS?

RMS boasts 112 verified integrations, including major channel managers, payment processors, and other hotel tech solutions—such as Criton, Sage, STR, Unifocus, and HiJiffy—covering a broad range of operational needs. Innfinity has only one verified integration partner, limiting its compatibility with other systems and tools.

This extensive integration network allows RMS users to connect seamlessly with their existing tech stack, reducing manual work and data silos. Innfinity’s limited connectivity makes it less adaptable for hotels relying on diverse software ecosystems. Edge: RMS.

Which Do Hoteliers Rate Higher: Innfinity or RMS?

RMS’s overall rating of 4.56/5, based on 293 reviews from recent months, indicates a high level of satisfaction among hoteliers. Smaller boutique hotels, resorts, and chain properties consistently praise RMS for its ease of use, support, and feature depth, with many describing it as essential for scaling operations.

Innfinity has zero reviews and ratings, making it impossible to gauge hotel satisfaction. Its niche focus and industry-specific tools likely suit certain segments but do not appear to resonate broadly within the hotel industry. RMS’s stronger, recent review data clearly favors its standing among hoteliers. Edge: RMS.

How Much Do Innfinity and RMS Cost?

Innfinity does not publicly disclose pricing or mention any implementation or subscription fees, which suggests it may be customized or unavailable for general public pricing. RMS’s base price is $800 per month, with no trial or freemium options, indicating a straightforward, predictable cost structure.

While RMS’s price may seem high for small properties, its comprehensive feature set and support justify the expense for properties looking to scale efficiently. Innfinity’s lack of transparent pricing makes comparison difficult, but its absence from the public market suggests it targets specific industries or clients willing to negotiate custom deals.

What Type of Hotel Should Use Innfinity?

• Hotels that operate primarily in niche markets like workforce housing, remote accommodations, or corporate travel.
• Teams that require specialized booking tools tailored for industries outside typical hospitality.
• Properties that prioritize industry-specific integrations over hotel-centric features.
• Hotels with a focus on supporting large-scale corporate or government contracts.
• Not ideal if your hotel needs online booking engines, channel management, or guest portals.
• Not ideal if your focus is on increasing guest engagement, revenue management, or online distribution.

Innfinity's offerings are tailored to a specialized market, so it’s best suited for properties with industry-specific operational needs rather than traditional hotels.

What Type of Hotel Should Use RMS?

• Hotels, resorts, and boutique properties seeking an all-in-one management platform.
• Hotels that want to automate revenue management, guest engagement, and online distribution.
• Properties needing integrated channel management, POS, and guest portals.
• Hotels expanding operations or managing multiple properties, thanks to RMS’s scalability.
• Not ideal if your hotel is very small, with minimal operations, or only needs basic manual management.
• Not ideal if your hotel operates exclusively offline without any plan to modernize or expand.

RMS is designed for properties aiming to optimize their operations through automation, integrations, and scalable management tools.

RMS vs Innfinity: The Bottom Line for Hotels

RMS is a robust, hotel-focused property management system with extensive features, integrations, and high customer satisfaction ratings. Its broad functionality makes it suitable for properties of all sizes looking to automate and scale operations effectively.

Innfinity offers industry-specific tools for niche markets like remote workforce accommodations and corporate travel but lacks the core hotel features necessary for most hoteliers. For most hotels wanting a reliable, comprehensive PMS, RMS’s recent reviews and feature depth make it the definitive choice.

If your hotel needs a feature-rich, well-supported platform that can grow with you, RMS is the clear pick. If your operations are industry-specific and do not require hotel-centric features, Innfinity could meet specialized needs but with limited support and scalability options.