GuestSpace vs. innOrder:
Which Is Right for You?

The Decision

Choosing between GuestSpace by GuestSpace and innOrder by innOrder hinges on your hotel’s specific needs and operational goals. GuestSpace offers a robust digital guest journey platform tailored to automate front desk tasks, while innOrder provides a streamlined in-room ordering solution with fewer features but simpler deployment. Both aim to enhance guest experiences; however, their core functions diverge significantly. Does your hotel prioritize guest self-service and operational automation, or in-room guest engagement and revenue through food and beverage orders?

GuestSpace is designed for hotels seeking to digitize the entire guest journey, reducing manual front desk work and engaging guests directly through a no-download web app. innOrder, on the other hand, specializes in facilitating in-room orders via QR codes, improving F&B service efficiency. If your hotel needs a comprehensive guest experience platform, GuestSpace might be more suitable—yet, if your primary goal is enhancing in-room F&B and simplifying ordering, innOrder could fulfill that requirement better.

Is GuestSpace or innOrder Better for Hotels?

GuestSpace excels as an all-in-one digital guest journey solution, automating check-ins, digital keys, and upselling tools. It appeals to hotels aiming to lower front desk overhead and engage guests directly through features like mobile check-in, payments, and guest messaging. innOrder focuses exclusively on in-room food and beverage ordering, allowing guests to scan QR codes for quick service—ideal for hotels prioritizing F&B revenue and operational efficiency.

GuestSpace's extensive feature set (including guest profiles, local recommendations, and mobile checkout) is unmatched, with 6 unique features not available in innOrder. innOrder simplifies the guest experience with a straightforward web app, emphasizing ease of use for in-room orders. Do you need a versatile platform that manages the entire guest experience, or a specialized solution for F&B service?

Edge: GuestSpace

GuestSpace vs innOrder: Which Should Your Hotel Choose?

If your hotel needs to automate check-in, enable mobile keys, and foster guest engagement at every touchpoint, GuestSpace is the more fitting choice. Its higher review count (26 reviews in the last 6 months) and recent user feedback indicate a broader adoption and current relevance, especially among North American and European hotels. Conversely, innOrder, with only 6 reviews and minimal recent feedback, might be better for properties focused solely on in-room food and beverage ordering.

Hotels that prioritize reducing front desk workloads, increasing upselling opportunities, and offering seamless digital check-ins should opt for GuestSpace. If your team wants a simple, effective in-room F&B ordering system without the need for extensive automation, innOrder provides a quick-to-deploy, user-friendly alternative.

In summary, choose GuestSpace for comprehensive guest experience automation and engagement, or innOrder for targeted enhancement of in-room F&B services.

Edge: GuestSpace

Is GuestSpace or innOrder Easier to Use?

GuestSpace boasts a high ease of use rating at 4.58/5, with recent reviews praising its intuitive web-based interface and straightforward onboarding (rated 4.6/5). Many users emphasize how quickly their staff adopts the platform and how guests find it easy to navigate, with feedback highlighting a "user-friendly" experience and "smooth" check-in processes.

innOrder outperforms in terms of user-friendliness, with a perfect 5/5 rating and a slightly higher onboarding score of 4.83/5. Reviewers mention that scanning QR codes and ordering is "fast, simple, and easy," with no need for app downloads, which minimizes guest friction.

Edge: innOrder

Which Has Better Features: GuestSpace or innOrder?

GuestSpace offers 6 unique features not available in innOrder, including guest messaging, local recommendations, in-stay payments, mobile checkout, mobile check-in, and guest profiles. These features enable a comprehensive digital guest journey, supporting automation from pre-arrival to post-stay, and facilitate targeted upselling.

innOrder focuses primarily on in-room food and beverage orders without additional guest engagement features. It lacks the broader suite of tools that GuestSpace provides, which could be a limitation if you aim to manage multiple guest touchpoints digitally.

Edge: GuestSpace

Which Has Better Customer Support: GuestSpace or innOrder?

GuestSpace’s support ratings stand at 4.46/5, with reviews indicating that support is responsive and helpful, though some users mention room for quicker responses. The onboarding process rated 4.6/5 suggests a generally smooth setup, but some users desire deeper customization options.

innOrder, with a support score of 4.83/5, receives praise for its responsiveness and professional assistance, especially highlighted by a user who commends its "excellent after-sales support." Its dedicated support team appears more consistently rated highly, despite its smaller user base.

Edge: innOrder

Which Has More Integrations: GuestSpace or innOrder?

GuestSpace integrates with four verified partners, including FLEXIPASS Keyless Mobile Access, Stayntouch, Goki, and Mews, allowing hotel systems to work together smoothly. However, innOrder currently has no verified integrations, which might limit its connectivity unless future partnerships develop.

GuestSpace’s ability to connect with existing property management and access systems is a significant advantage for hotels seeking a unified digital ecosystem. innOrder’s standalone nature may require manual processes or custom integrations for broader system compatibility.

Edge: GuestSpace

Which Do Hoteliers Rate Higher: GuestSpace or innOrder?

GuestSpace’s reviews are more recent, with a total of 26 in the last 6 months, and a likelihood to recommend of 93%, though most reviews are from North American and European hotels. The overall rating remains at 0/5, indicating that specific quantitative ratings are not available, but user feedback points to high satisfaction with ease of use and engagement.

innOrder’s 6 reviews, all from properties in diverse regions, show a slightly higher likelihood to recommend at 98%, but the limited feedback and absence of recent reviews suggest less confidence in current performance data. Hotels that value recent, detailed reviews tend to favor GuestSpace.

Edge: GuestSpace

How Much Do GuestSpace and innOrder Cost?

GuestSpace charges a base price of $600, with no freemium, flat monthly fee, or per-room charges indicated. Its pricing suggests a mid-tier investment focused on broad system capabilities.

innOrder’s base cost is $300, with similar pricing structures. Its lower price point might appeal to smaller properties or those seeking a simple, budget-friendly F&B solution, but it offers fewer features and integrations.

In terms of value, GuestSpace’s broader feature set and integrations justify its higher price for hotels seeking a comprehensive platform. innOrder’s affordability suits properties primarily interested in in-room ordering without extensive automation.

What Type of Hotel Should Use GuestSpace?

Hotels that aim to fully digitize guest interactions, from self-check-in to mobile keys and personalized upselling, will benefit most. Teams that want to reduce front desk workload and improve operational efficiency should consider GuestSpace.

Not ideal if your hotel:

• Primarily needs in-room food and beverage service.
• Has limited budget for digital solutions.
• Does not require guest messaging or local recommendations.
• Prefers a simple, single-function system rather than a comprehensive platform.
• Is a small boutique with minimal tech integration needs.

What Type of Hotel Should Use innOrder?

innOrder suits hotels that want to focus on enhancing their F&B offerings through in-room QR code ordering. Its straightforward web app makes it ideal for properties prioritizing quick deployment and guest convenience in food and beverage services.

Not ideal if your hotel:

• Seeks a comprehensive digital guest journey platform.
• Needs extensive guest engagement tools beyond F&B.
• Requires integrations with property management or access control systems.
• Has complex operational workflows needing automation.
• Prefers a solution with advanced guest messaging or upselling tools.

GuestSpace vs innOrder: The Bottom Line for Hotels

GuestSpace functions as a full-scale digital guest journey platform, automating check-in, offering mobile keys, and providing tools to engage guests at multiple touchpoints. Its larger feature set, recent reviews, and broad integrations make it a versatile choice for hotels aiming to modernize their entire guest experience.

innOrder focuses narrowly on in-room food and beverage ordering with a simple, user-friendly interface. It is best suited for hotels that want to enhance F&B service efficiency and guest convenience without a need for extensive automation or guest engagement features.

If your hotel requires a comprehensive, all-in-one guest experience platform, GuestSpace is the more strategic choice, especially given its recent review volume and higher engagement ratings. For properties prioritizing quick, in-room F&B enhancements, innOrder is a solid, budget-friendly option that can be deployed rapidly.

In conclusion, opt for GuestSpace if automating your front desk and engaging guests digitally is your priority. Choose innOrder if increasing food and beverage revenue through an easy-to-use in-room ordering system is more aligned with your current goals.