The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 244 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
innRoad shines in ease of use and customer support — especially for brand properties (5.0/5) , with exclusive features like Housekeeping module and Native Email Marketing.
Pan Pacific travel shines .
Side-by-side ratings based on 244 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 244 | 0 |
After analyzing 244 verified reviews, innRoad users most value its customer support quality, customization and flexibility, reservation dashboard and reports, while Pan Pacific travel users highlight . Click any theme to see what reviewers say.
|
|
Pan Pacific travel |
|---|---|
| Pros | |
|
+
Customer Support Quality
▾
|
|
|
+
Customization and Flexibility
▾
|
|
|
+
Reservation Dashboard and Reports
▾
|
|
|
+
Tape Chart and Color-Coding
▾
|
|
| Cons | |
|
−
Rate and Payment Management
▾
|
|
|
−
User Interface Glitches
▾
|
|
|
−
Mobile Accessibility and App Functionality
▾
|
|
How each product ranks among Booking Engine vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
Pan Pacific travel |
|---|---|---|
| Small (10-24 rooms) ▾ | #4 150 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #13 41 reviews | — |
| Large (75-199 rooms) ▾ | #15 7 reviews | — |
| X-Large (200+ rooms) | #16 3 reviews | — |
By Property Type
| Segment |
|
Pan Pacific travel |
|---|---|---|
| Boutique ▾ | #9 86 reviews | — |
| Luxury ▾ | #13 37 reviews | — |
| Branded / Chain ▾ | #12 33 reviews | — |
| Extended Stay ▾ | #7 18 reviews | — |
By Region
| Segment |
|
Pan Pacific travel |
|---|---|---|
| North America ▾ | #1 229 reviews | — |
| Europe ▾ | #29 6 reviews | — |
| Asia Pacific | #26 1 reviews | — |
| Middle East | #25 0 reviews | — |
Choosing between innRoad Booking Engine and Pan Pacific Travel hinges on your hotel’s specific needs. innRoad offers a comprehensive, well-reviewed booking engine tailored for hotels seeking to boost direct bookings and streamline operations, while Pan Pacific Travel appears to be a travel management software with no publicly available reviews or detailed features. Your team must evaluate which product aligns with your operational priorities and guest experience goals.
innRoad’s extensive review data and proven impact make it the clear leader here. Pan Pacific’s lack of recent reviews and detailed user feedback suggest less confidence in its current effectiveness.
innRoad, with over 200 recent reviews, demonstrates a robust presence in the hotel industry, boasting a 4.68/5 overall rating. Its features focus on increasing direct bookings—hoteliers report up to a 20% increase—by providing an easy-to-use, mobile-optimized booking engine with integrated rate management, multi-currency, and multi-lingual support.
Pan Pacific Travel, on the other hand, has no publicly available reviews or recent user feedback, making it difficult to gauge its effectiveness or industry standing. Its limited information and zero reviews cast doubt on its current relevance for hotel operations.
The core difference lies in innRoad’s proven track record and active user base versus Pan Pacific’s obscure market presence. Do you need a trusted, reviewed solution, or are you considering an unverified option with no recent feedback?
If your hotel prioritizes increasing direct bookings, streamlining reservation management, and benefiting from extensive user feedback, innRoad is the clear choice. Its features such as multi-room reservations, group booking management, and automated reports are specifically designed to boost revenue and operational efficiency.
If your hotel is exploring a travel management platform that might serve broader business travel needs, and you don’t mind an unreviewed, less proven product, Pan Pacific could be an option—though it’s not currently supported by user data. For hotels seeking proven results, innRoad’s larger, recent review base makes it the safer bet.
For hoteliers focused on measurable growth, innRoad’s reputation and features deliver clarity and confidence. Pan Pacific’s lack of review data suggests it’s not a dependable choice for most hotels seeking proven ROI.
innRoad scores 4.44/5 for ease of use, with many reviewers praising its intuitive interface and straightforward setup. Hotel staff find it relatively easy to adopt, especially with onboarding support, though some mention that rate adjustments could be more intuitive.
Pan Pacific Travel’s user experience cannot be assessed due to the absence of reviews or detailed UI information. Its lack of user feedback means there’s no clear indication of how user-friendly or accessible it is.
Edge: innRoad. The substantial user feedback and high ease of use rating confirm innRoad’s accessibility for staff at all levels.
innRoad boasts 54 unique features tailored for hotel booking management, including multi-currency, multi-lingual, channel management, group booking, gift vouchers, native email marketing, and integrated payment processing. It offers tools designed expressly to improve revenue, guest experience, and operational control.
Pan Pacific Travel offers no available feature list or comparative data, suggesting it may lack the extensive, targeted functionalities innRoad provides. Without concrete feature data or reviews, innRoad’s comprehensive suite clearly outshines the limited information about Pan Pacific Travel.
Edge: innRoad. Its 54 distinct features and proven integration capabilities make it the more capable platform for hotel operations.
innRoad enjoys a 4.44/5 customer support rating, with hoteliers praising the responsiveness and knowledgeability of its support team. Common praise includes quick issue resolution and helpful onboarding, although some report occasional slow responses.
Pan Pacific Travel’s support experience cannot be assessed due to no available reviews. The lack of user feedback indicates uncertainty about the quality or responsiveness of its customer service.
Edge: innRoad. Its established support reputation, backed by verified reviews, provides confidence in resolving issues promptly.
innRoad supports 34 verified partners, including popular systems like QuickBooks, Revinate, and RateGain, facilitating seamless operations across booking, accounting, and marketing platforms. This extensive integration network enhances operational efficiency.
Pan Pacific Travel has no publicly listed integrations or verified partners, suggesting it may lack the connectivity needed for modern hotel management.
Edge: innRoad. Its broad and verified integration network enables smoother, more connected workflows.
innRoad holds a 4.68/5 overall rating based on 200 recent reviews, with an 88% likelihood to recommend. Hotels across various segments, especially independent, boutique, and motels, praise its user-friendliness, booking increase, and support.
Pan Pacific Travel has no reviews or ratings available, making it impossible to determine hotel satisfaction or performance.
Edge: innRoad. The high rating, recent reviews, and recommendation score confirm its superior reputation among hoteliers.
innRoad does not publicly specify pricing, but its model is subscription-based with no hidden fees or contracts, making it predictable for budgeting. Typically, such systems range from a few hundred dollars monthly, depending on the features and property size.
Pan Pacific Travel’s pricing information is not available, and without recent reviews or case studies, its cost structure remains unclear.
Not ideal if:
Edge: innRoad.
Given the lack of reviews and features, Pan Pacific Travel seems more suited to travel agencies or travel management companies rather than hotel properties.
Edge: innRoad. Its proven hotel-focused features and review history make it the reliable choice.
innRoad is a comprehensive booking engine and property management system with a proven track record, extensive features, and strong recent reviews from satisfied hoteliers. Its capabilities are designed to boost direct bookings, simplify operations, and integrate seamlessly with other tools, making it a dependable choice for hotels aiming to grow revenue.
Pan Pacific Travel, lacking reviews or detailed features, remains an unverified player in the hotel software market. Its absence of recent feedback and integration data suggests it’s less suited for hotels seeking proven, supported solutions.
If your goal is to increase bookings, improve operational efficiency, and rely on a trusted platform, innRoad is the clear winner. Choose innRoad for its proven results, extensive support, and feature set—especially if you value reviews and user feedback.
Booking Engine pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
Pan Pacific travel |
|---|
According to HTR's product database, innRoad Booking Engine and Pan Pacific travel share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
Pan Pacific travel |
|---|---|---|
| Booking Engine | ||
| Channel Manager | ||
| Group Booking Engine | ||
| Multi-currency | ||
| Multi-lingual | ||
| Property Management System |
Showing top differences. 42 more features differ between these products.
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"In the first year, we had a 100% increase in revenue with innRoad and are about to see big growth in 2022 again. As far as using the product, I love the tape-chart and creating a r..."
No published case study for this goal yet.
"My favorite part about innRoad is the great customer support staff that are very responsive and always helps me get any issues resolved in a timely manner."
No published case study for this goal yet.
What hoteliers love
Customer support is generally praised for being responsive and knowledgeable, providing timely assistance to resolve issues. However, there are some m... Customer support is generally praised for being responsive and knowledgeable, providing timely assistance to resolve issues. However, there are some mentions of slow response times and communication barriers with support staff who are not fluent in English, which can be frustrating for users.
Users frequently mention the high degree of customization and flexibility offered by InnRoad, particularly in terms of room appearance, billing functi... Users frequently mention the high degree of customization and flexibility offered by InnRoad, particularly in terms of room appearance, billing functions, and reporting. This enables hotels to tailor the software to their specific needs, improving operational efficiency and guest satisfaction.
The reservation dashboard and comprehensive reporting features are highlighted for their ability to provide actionable insights and streamline data ma... The reservation dashboard and comprehensive reporting features are highlighted for their ability to provide actionable insights and streamline data management. These tools help hotel managers keep track of occupancy, revenue, and other key performance indicators, making it easier to make informed decisions and improve overall hotel performance.
Where hoteliers push back
The system's ability to manage rates and payments, including rate changes and split payments, is highlighted by users. However, some find these featur... The system's ability to manage rates and payments, including rate changes and split payments, is highlighted by users. However, some find these features complex and time-consuming, suggesting a need for more streamlined processes to enhance efficiency and customer satisfaction.
Several users report experiencing glitches and slow loading times with the user interface, which can be disruptive to daily operations. Issues such as... Several users report experiencing glitches and slow loading times with the user interface, which can be disruptive to daily operations. Issues such as the system freezing and functionality errors are noted, indicating a need for enhanced stability and speed.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. innRoad Booking Engine and Pan Pacific travel share many core Booking Engine features, but each has unique capabilities. innRoad Booking Engine offers 34 verified integration partners, while Pan Pacific travel offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. innRoad Booking Engine leads in ease of use at 4.5/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
innRoad Booking Engine: No. Pan Pacific travel: No. Neither product currently offers a free tier. Most Booking Engine vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. innRoad has an HT Score of 34 and Pan Pacific travel has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor