Maximise commission-free bookings, accelerate growth and build guest loyalty with the industry’s #1 Booking Engine
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innRoad Booking Engine
4.4 (244 REVIEWS)
HT Score
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
innRoad Booking Engine
Ranked 10 (out of 142) in Booking Engine
Want to Increase Bookings? Our Clients Typically See 20% More Direct Bookings after Switching.
88% recommended by 341 hotels
More than 50% of innRoad’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of innRoad’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like InnRoad for its user-friendly interface, comprehensive reservation management, and seamless integration with multiple OTAs, leading to increased room revenue and operational efficiency. The tape chart and color-coded reservations streamline daily operations, and automated reports offer valuable insights. However, some users note issues with system glitches, slow loading times, and the need for better group reservation management. Overall, InnRoad simplifies complex booking processes and enhances guest satisfaction, making it a powerful tool for hotel management.
What Types of Hotels innRoad is Popular For
Size
64 | X-Small (1-9 room)
137 | Small (10-24 room)
138 | Mid-Sized (25-74 room)
50 | Large (75-199 room)
20 | X-Large (200+ room)
Country
370 | United States of America
23 | Canada
7 | United Kingdom
1 | Bahamas
1 | South Africa
1 | Trinidad and Tobago
1 | Mexico
1 | Northern Mariana Islands
1 | Philippines
1 | Belize
1 | Saudi Arabia
Type
234 | Bed & Breakfast & Inns
155 | Resorts
139 | Boutiques
116 | Motels
78 | Limited Service & Budget Hotels
63 | Airport/Conference Hotels
58 | Luxury Hotels
55 | Branded Hotels
46 | City Center Hotels
39 | Vacation Rentals & Villas
25 | Extended Stay & Serviced Apartments
16 | RV Parks & Campgrounds
9 | Hostels
8 | Casinos
Region
394 | North America
7 | Europe
3 | Central America
1 | Asia Pacific
1 | Oceania
1 | Middle East
1 | Africa
Category
292 | Property Management Systems
244 | Booking Engine
175 | Hotel Management Software
93 | Channel Managers
Didn’t find what you were looking for?
What is innRoad?
Founded in 2007 | Headquarters in New York, NY | 137 employees
innRoad Booking Engine is a comprehensive property management system designed specifically for hoteliers to increase bookings and streamline operations. It offers a user-friendly interface that integrates seamlessly with multiple OTAs, leading to higher room revenue and improved operational efficiency. Its standout features include a tape chart with color-coded reservations for efficient daily management and automated reports that provide valuable insights.
This platform is known for its high-converting capabilities and mobile-optimized design, making it easy for guests to book rooms and feel confident they are getting the best rate. Additional functionalities such as multi-room reservations, add-ons, and group reservation management further enhance its utility. With no hidden fees or contracts and 24/7 live support, innRoad aims to simplify complex booking processes and deliver a superior guest experience while saving on commission fees and boosting direct bookings by up to 20%.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of innRoad products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
innRoad Reviews Analyzed: 244
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
innRoad Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by innRoad
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
InnRoad's Provided Description:
"innRoad's high-converting booking engine is trusted by thousands of hoteliers around the globe to increase bookings and streamline operations. When switching to innRoad, our customers often report seeing a 20% increase in direct bookings as well as a 10% increase in room revenue. Our booking engine is easy to use, designed to match your website, mobile-optimized, and offers a bonus built-in rate checker. These features allow guests an easy booking process, while giving them confidence they're getting the best price on the web. Additional features of our award-winning booking engine include multi-room reservations, add-ons, group reservation functionality, and the opportunity to save on commission fees. With no hidden fees, no contracts, and 24/7 live support at innRoad, our team is here to save you time and increase your bookings while giving your guests a great booking experience."
FAQs
innRoad Booking Engine Alternatives
Not sure if innRoad is right for your hotel? Here are similar Booking Engine vendors that could be a good fit for your hotel:
Capabilities
Create A Greater Booking Experience For Guests
Create A Greater Booking Experience For Guests
Confirm guest bookings in just a few clicks with innRoad's high-converting booking engine.
Allow Guests To Easily Check Rates
Allow Guests To Easily Check Rates
Our booking engine keeps potential guests on your site by showing the rates you are sending to OTAs – giving them confidence they are getting the best rate. -Avoid booking abandonment to the OTAs -Always guarantee the best rate when booking directly -Save on commission fees
Give Guests Additional Add-Ons For Their Stay
Give Guests Additional Add-Ons For Their Stay
Have more to sell at your property than just rooms? Using our hotel booking software, innRoad’s clients typically add 10% more revenue by offering on-brand touches like bottles of champagne or other unique experiences within their booking engine, right before guests complete their reservation. -Personalize the guest experience -Create customer loyalty -Give guests a reason to leave a 5-star review
Features
Merchandising & Packages
4/5 features
Upselling & Cross Selling
4/5 features
Conversion
4/5 features
Payments
4/5 features
Transactional Emails
4/5 features
Group Bookings
4/5 features
Reporting & Analytics
4/5 features
Tax & Compliance
4/5 features
Available Add-ons & Modules
innRoad Payments
Payments Processing Software
Take payments directly through your property management software and reduce unnecessary 3rd parties.
-Reduce Costs
-Improve Security
-Simplify Processes
Channel Management
Channel Managers
With no 3rd parties to slow things down, innRoad’s direct connections keep your property safe from unintended over-bookings and missed opportunities due to connection delays. innRoad’s hotel channel manager software boasts an uptime rating of 99%+ which means our properties’ listings simply perform better on online travel agent sites (OTAs).
Website Development
Website Design
Generate commission-free bookings with a high-performing website that transforms new visitors into new guests.
innRoad Reviews Summary
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, innRoad Booking Engine is the #35 most trending product in the Booking Engine category (out of 142) and the #750 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreinnRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
innRoad Pricing
Pricing Available By Request
innRoad has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Looking for specific info?
7
Innroad is a solid engine, but does have some glitch issues
General Manager from 5 to 9 room Bed & Breakfast & Inn in Washington (United States of America)
Verified
17 months ago
Good flexibility and ability to customize appearance on guest facing end. Billing function for reservatiosn has good cross-function when used as deposit system for event spaces.
United States of America
United States of America
General Manager
X-Small Hotel
10
I have been working as a night auditor for a few months, and so far, InnRaod software management has been excellent. InnRoad is an all-in-one solution integrating a booking engine, card processing, and property management system. The software can perform many functions simultaneously, providing easy access to Expedia.com and Booking.com. The software feature is superb and easy to use. Reservation input is easy. Customer service is always extremely polite and knowledgeable and utilizes screen sharing to make support calls easier. The guests can also chat and report issues directly with the front desk easily. Most importantly, InnRoad is constantly improving its functionality and updating the system, making the software great.
Auditor from 25-49 room Bed & Breakfast & Inn in Wilmore (United States of America)
Verified
17 months ago
Guest Check-in and Check-out are two main aspects I like on the Inroad. This feature streamlines the process of welcoming guests and ensuring a smooth departure. With Inroad software, hotels can efficiently manage check-ins and check-outs, eliminating long queues and reducing wait times. The software allows front desk staff to easily access...
United States of America
United States of America
Auditor
Mid-Sized Hotel
10
Small Business Owner
Owner from 75-99 room Bed & Breakfast & Inn in Alamosa (United States of America)
Verified
17 months ago
Very easy to use and understand, makes easy to train new employees. Love the color codes on the monitor screen too.
United States of America
United States of America
Owner
Large Hotel
10
Always available!
General manager from 10 to 24 room Boutique in Bend (United States of America)
Verified
17 months ago
The fast support and ease of use for staff. The invoices are clean. I appreciate the ability to send documents through each folio.
United States of America
United States of America
General manager
Small Hotel
10
Innroad is Epic
Reservations Director at the West Point Inn from 25-49 room Bed & Breakfast & Inn in Mill Valley (United States of America)
Verified
17 months ago
Innroad is easy to use and the staff are amazing. Everyone is very helpful and kind. Such a great booking engine. What would we do without InnRoad really? We just wouldn't be able to function. They are invaluable to our business functioning and we would be lost without InnRoad.
United States of America
United States of America
Reservations Director at the West Point Inn
Mid-Sized Hotel
10
Booking Engine
Assistant General Manager from 100 to 199 room Branded Hotel in Boston (United States of America)
Verified
17 months ago
When i called Innroad an agent is very helpful, they has the answer that i needed and issues is resolved quickly
United States of America
United States of America
Assistant General Manager
Large Hotel
10
Best booking software!
Director of Short Term Rentals from 5 to 9 room Limited Service & Budget Hotel in Mokuleia (United States of America)
Verified
17 months ago
We switched to Innroad from a different booking software a few months ago and it has made our lives so much easier! I like the ease of use and how few steps it takes to accomplish what you need to do.
United States of America
United States of America
Director of Short Term Rentals
X-Small Hotel
9
Easy to use!
Manager from 75-99 room Motel in Lake George (United States of America)
Verified
17 months ago
All in one software. I have used other programs where the PMS and CRS are not the same program. I love that everything is all in one place with InnRoad.
United States of America
United States of America
Manager
Large Hotel
10
Best System
General Manager from 25-49 room Bed & Breakfast & Inn in Clarenville (Canada)
Verified
17 months ago
Booking engine is seamless. I have spoken with several guest s who have utilized the service and have gotten nothing but positive feedback. Help Desk is knowledgable and prompt. Unlike our previous PMS, we have never been given the impression that we were an inconvenience or were asking a question that we should already know the answer to!...
Canada
Canada
General Manager
Mid-Sized Hotel
4
UK Installation
Accountant from 10 to 24 room Luxury Hotel in Newby Wiske (United Kingdom)
Verified
17 months ago
Used to replace Guestline and looked slick in the demonstration. Much cheaper than Guestline and easy access as cloud based
United Kingdom
United Kingdom
Accountant
Small Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.
Showing all answers to: "What does this product or service do well?"
innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.
InnRoad's PMS package makes it very easy to manage your property as well as seamlessly connect to the OTA's and other online providers. I highly recommend their software and will continue to use it with our current and futures clients.
Services clients, flexibility for properties, and remote access to booking engines and website bookings. Responsiveness from internal staff and willingness to jump on payment challenges quick for resolution options for mutual clients.
innRoad does two things very well, user experience and customer support. The user experience with innRoad is top notch, simple and easy to use for visitors and hotel managers alike. On the other hand their customer support is just as good. Whenever I have a question or issue arise, the innRoad support team is quick to respond and eager to help.
Question:
What differentiates this product or service from the competition?
Answer:
innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.
Showing all answers to: "What differentiates this product or service from the competition?"
innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.
InnRoad's customer service is responsive and helps our properties drive additional revenue through their support. We have been able to work with their support team to customize their software to meet the needs of different property types.
They have a small company service focus that values clients but it is delivered with a suite of products like it is from a large company. They continue to innovate in order to engage the client experience.
In my experience with innRoad, their website integrations are what put them over the top when compared to other Hotel Management Software. In this day and age, your website should be the easiest place for your guests to book a room, and innRoad is able to achieve this through their simple yet effective website integrations.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.
Their "in-house" channel manager integration is far more seamless that many I have worked with. We have not experienced connectivity issues or other issues that sometimes occur when connecting to multiple online sources.
A smaller company like innRoad can provide greater service with more value for clients. Consider the great responsiveness from their staff, quick resolutions to any problems, and overall value of the product.
When considering innRoad, think critically about the website user experience in conjunction with the other benefits of innRoad. In my experience, I haven't found another Hotel Management System that makes it as easy to book on your website as it does on other popular booking websites.
Recommended by
Pat McManus
Founder
@
Data Point Partners
Cusic Daniels
President
@
Thurman Hotel Consultants
Wade Speelman
Partner Sales Manager
@
TSYS
Tony Kraayenbrink
President
@
IFC Studios
Pat McManus
Founder
@
Data Point Partners
Cusic Daniels
President
@
Thurman Hotel Consultants
Wade Speelman
Partner Sales Manager
@
TSYS
Tony Kraayenbrink
President
@
IFC Studios
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Support
Verified Support
innRoad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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