Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
innRoad vs. PT. Supranusa Sindata:
Which Is Right for You?
TLDR
We analyzed 292 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
innRoad shines in ease of use and customer support — especially for brand properties (4.6/5) , with exclusive features like Housekeeping module and Native Email Marketing.
PT. Supranusa Sindata shines .
How Does innRoad Compare to PT. Supranusa Sindata?
Side-by-side ratings based on 292 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $300/mo | Contact sales |
| Verified Reviews | 292 | 0 |
What Are the Pros and Cons of innRoad vs PT. Supranusa Sindata?
After analyzing 292 verified reviews, innRoad users most value its customer support, reporting and revenue management, booking engine and ota integration, while PT. Supranusa Sindata users highlight . Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Customer Support
▾
|
|
|
+
Reporting and Revenue Management
▾
|
|
|
+
Booking Engine and OTA Integration
▾
|
|
|
+
Tape Chart
▾
|
|
| Cons | |
|
−
System Glitches
▾
|
|
|
−
Credit Card Processing
▾
|
|
|
−
Mobile Compatibility and App
▾
|
|
innRoad vs PT. Supranusa Sindata: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | #6 179 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #16 47 reviews | — |
| Large (75-199 rooms) ▾ | #13 11 reviews | — |
| X-Large (200+ rooms) ▾ | #9 5 reviews | — |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | #12 96 reviews | — |
| Luxury ▾ | #15 45 reviews | — |
| Branded / Chain ▾ | #16 33 reviews | — |
| Extended Stay ▾ | #13 17 reviews | — |
By Region
| Segment |
|
|
|---|---|---|
| North America ▾ | #3 275 reviews | — |
| Europe ▾ | #34 5 reviews | — |
| Asia Pacific | #39 1 reviews | — |
| Middle East | #34 0 reviews | — |
The Decision
Choosing a property management system (PMS) is critical for your hotel's operations, revenue, and guest experience. innRoad by innRoad and PT. Supranusa Sindata aim to serve this purpose, but their offerings differ significantly. innRoad—trusted by over 238 hotels with a 4.7-star rating—is the more established and reviewed product, whereas PT. Supranusa Sindata has limited recent feedback and a smaller global footprint. Which system aligns better with your hotel’s needs?
Is innRoad or PT. Supranusa Sindata Better for Hotels?
Both innRoad and PT. Supranusa Sindata provide solutions to streamline reservations, manage bookings, and improve operational efficiency. innRoad’s extensive feature set and large user base mean it offers more robust tools, especially around channel management, revenue optimization, and automation. PT. Supranusa Sindata, with its focus on business intelligence and integration, caters more to hotels seeking tailored, local solutions.
However, innRoad’s recent updates, integrations, and active support make it more suitable for hotels seeking proven technology with extensive resources. PT. Supranusa Sindata, by contrast, has a narrower market presence, mainly in Asia, and fewer recent reviews to gauge ongoing support or user satisfaction. Are you prioritizing a well-supported, feature-rich system, or a more niche, regionally focused solution?
innRoad vs PT. Supranusa Sindata: Which Should Your Hotel Choose?
If your hotel needs a trusted, scalable PMS with a proven track record, innRoad is the better choice. It’s ideal for properties wanting to increase direct bookings, improve revenue management, and integrate with a broad range of OTAs and third-party tools. Its user-friendly interface, high review volume, and recent positive feedback support this.
If your hotel operates mainly in Asia and requires a system that can handle multiple business functions like POS, leisure management, and retail, PT. Supranusa Sindata might be suitable. However, with no recent reviews or detailed user feedback, it’s difficult to verify ongoing support or feature performance. For most hotels seeking reliable, ongoing support, innRoad’s large, recent review base makes it the safer bet.
Is innRoad or PT. Supranusa Sindata Easier to Use?
innRoad’s UI generally receives high praise, with a 4.49/5 ease-of-use rating, and many users highlight its intuitive tape chart and reservation management tools. Onboarding is also rated at 4.28/5, with users appreciating the support and data migration assistance. However, some reviews mention glitches and slowdowns, especially with group reservations and on mobile devices.
PT. Supranusa Sindata, with no recent reviews available, offers limited data on usability or onboarding. Its longstanding presence in Indonesia suggests familiarity with local hotel operations but leaves uncertainty regarding user-friendliness in a global context. Given innRoad’s recent, detailed feedback, edge: innRoad.
Which Has Better Features: innRoad or PT. Supranusa Sindata?
innRoad boasts 56 unique features, including multi-currency, multi-lingual support, channel management, booking engine, revenue management, guest profiles, online check-in/out, integrated payment processing, and automation tools. These features address a wide range of hotel operational needs, especially for mid-sized to large properties.
PT. Supranusa Sindata, with no detailed feature count or recent updates, primarily offers integrated hotel management, POS, and leisure systems. Its solutions are likely more tailored to local markets but lack the extensive, modern feature set that innRoad provides.
Edge: innRoad.
Which Has Better Customer Support: innRoad or PT. Supranusa Sindata?
innRoad’s support team scores 4.54/5, with many reviews praising their 24/7 live support, prompt responses, and dedicated onboarding advisors. Customers frequently mention the value of reliable support in resolving glitches and optimizing system use, despite occasional delays.
PT. Supranusa Sindata, with no recent reviews, claims 24/7 support and experienced staff, but lacks independent feedback to verify its quality. InnRoad’s large volume of recent reviews and high support ratings make it the clearer choice for hotels prioritizing dependable assistance.
Edge: innRoad.
Which Has More Integrations: innRoad or PT. Supranusa Sindata?
innRoad has verified integrations with 34 partners, including major platforms like Revinate, RateGain, QuickBooks, and Oracle Hospitality. Its extensive partner network supports seamless connectivity to OTAs, CRMs, and revenue management tools.
PT. Supranusa Sindata offers only 7 verified integrations, mostly local or less prominent partners like D-Edge and Upsellguru. Its narrower integration ecosystem could limit flexibility and future expansion.
Edge: innRoad.
Which Do Hoteliers Rate Higher: innRoad or PT. Supranusa Sindata?
innRoad is rated 4.7/5 based on 238 reviews, with recent feedback emphasizing ease of use, customer support, and tangible revenue improvements. Hotels across various segments, especially independent and boutique properties, report significant satisfaction.
PT. Supranusa Sindata has no recent reviews or publicly available ratings, making it impossible to assess user satisfaction reliably. Given innRoad’s strong review volume and recent positive feedback, it is the clearer performer for most hoteliers.
Edge: innRoad.
How Much Do innRoad and PT. Supranusa Sindata Cost?
innRoad charges a base fee of $300/month, with no hidden fees, freemium options, or implementation charges. Its transparent pricing includes data migration and support, making budgeting straightforward.
PT. Supranusa Sindata’s pricing is not publicly disclosed, and no trial or detailed fee structure is available. This lack of transparency makes it difficult to evaluate value, but the absence of published costs suggests innRoad offers clearer pricing.
What Type of Hotel Should Use innRoad?
- Hotels that want a proven, scalable system with extensive integrations.
- Properties seeking to boost direct bookings and revenue.
- Hotels with multiple properties needing centralized management.
- Teams that prioritize user-friendly interfaces and strong support.
- Hotels looking for automation and revenue management tools.
Not ideal if:
- You operate primarily in Asia with specific local needs.
- You prefer a very lightweight solution for small properties.
- Your team prefers minimal automation or customization.
What Type of Hotel Should Use PT. Supranusa Sindata?
- Hotels in Asia seeking a fully integrated management solution.
- Properties that need POS, leisure, and retail management bundled.
- Teams comfortable with regional providers and local support.
- Hotels with complex multi-function needs beyond PMS alone.
- Hotels willing to accept limited reviews and uncertain ongoing support.
Not ideal if:
- You need a proven, highly reviewed PMS.
- You require extensive integrations or modern automation.
- Your hotel operates mainly outside Indonesia or Southeast Asia.
innRoad vs PT. Supranusa Sindata: The Bottom Line for Hotels
innRoad offers a mature, extensively reviewed PMS with a strong track record in driving revenue and operational efficiency. Its broad feature set, integrations, and support make it suitable for a wide range of properties seeking a reliable, scalable system.
PT. Supranusa Sindata provides a regional, flexible management approach, especially suited for hotels in Asia wanting integrated POS and leisure systems. However, with no recent reviews and a narrow feature scope, it’s less suited for hotels prioritizing proven support and extensive functionality.
If your hotel values a system with recent, high-rated support and a broad feature set, innRoad is the clear choice. For hotels primarily in Indonesia or Southeast Asia with specific local needs, PT. Supranusa Sindata might be a consideration, but due diligence is recommended.
Summary: innRoad’s extensive recent reviews, high user ratings, and feature richness position it as the stronger option for most hotels. PT. Supranusa Sindata, while offering tailored local solutions, lacks the recent independent validation that would instill confidence. Your decision should hinge on your regional location, feature needs, and support expectations.
How Much Do innRoad and PT. Supranusa Sindata Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|
|---|---|---|
| Starting Price | From $300/mo | — |
Which Features Does innRoad Have That PT. Supranusa Sindata Doesn't (and Vice Versa)?
According to HTR's product database, innRoad and PT. Supranusa Sindata share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Booking Engine | ||
| Channel Manager | ||
| Group Booking Engine | ||
| Multi-currency | ||
| Multi-lingual | ||
| Property Management System |
Showing top differences. 44 more features differ between these products.
Real-World Results: innRoad vs PT. Supranusa Sindata by Business Goal
We analyzed 4 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"In the first year, we had a 100% increase in revenue with innRoad and are about to see big growth in 2022 again. As far as using the product, I love the tape-chart and creating a r..."
No published case study for this goal yet.
"My favorite part about innRoad is the great customer support staff that are very responsive and always helps me get any issues resolved in a timely manner."
No published case study for this goal yet.
innRoad vs PT. Supranusa Sindata: The Bottom Line
What hoteliers love
While generally positive, some reviews mention the need for quicker resolution times and better communication about updates and fixes. Despite this, u... While generally positive, some reviews mention the need for quicker resolution times and better communication about updates and fixes. Despite this, users find the 24/7 support invaluable for troubleshooting any issues.
The reporting features are considered detailed and customizable, aiding in financial tracking and decision-making. Revenue management tools help to dy... The reporting features are considered detailed and customizable, aiding in financial tracking and decision-making. Revenue management tools help to dynamically adjust room rates and increase profitability. Some users suggest further report customization for more tailored insights.
Users love the seamless integration with OTAs and a responsive booking engine that drives direct bookings and reduces overbookings. This has led to si... Users love the seamless integration with OTAs and a responsive booking engine that drives direct bookings and reduces overbookings. This has led to significant revenue boosts for many properties. However, issues were noted with third-party integrations sometimes losing details.
Where hoteliers push back
Users report intermittent glitches with the system, such as the Tape Chart freezing, rate changes not being user-friendly, and the overall system perf... Users report intermittent glitches with the system, such as the Tape Chart freezing, rate changes not being user-friendly, and the overall system performing slowly at times. These issues occasionally impact booking and check-in processes.
InnRoad's integrated credit card processing is a well-received feature, although users note the need for better handling of chargebacks and disputes.... InnRoad's integrated credit card processing is a well-received feature, although users note the need for better handling of chargebacks and disputes. The inclusion of PCI compliance and secure payment processing is appreciated.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About innRoad vs PT. Supranusa Sindata
Can innRoad replace PT. Supranusa Sindata?
It depends on your requirements. innRoad and PT. Supranusa Sindata share many core Property Management Systems features, but each has unique capabilities. innRoad offers 34 verified integration partners, while PT. Supranusa Sindata offers 7. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. innRoad leads in ease of use at 4.5/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do innRoad or PT. Supranusa Sindata offer a free plan?
innRoad: No. PT. Supranusa Sindata: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank innRoad and PT. Supranusa Sindata?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. innRoad has an HT Score of 31 and PT. Supranusa Sindata has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
What Other Property Management Systems Comparisons Are Hoteliers Reading?
Explore more head-to-head comparisons based on verified hotelier reviews.
Get personalized product recommendations
Product recommendations advisor
