The complete cloud hospitality platform
Operations
Popular in Operations
POPULAR SEARCHES
Best Property Management Systems of 2025
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2025
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2025
Tools to manage your hotel's accounting, budgeting and financial planning.
FEATURED APPS
Revenue Management
Popular in Revenue Management
POPULAR SEARCHES
Best Revenue Management Systems of 2025
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2025
Distribute your inventory to hundreds of channels to boost occupancy.
Best Business Intelligence of 2025
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
FEATURED APPS
Marketing
Popular in Marketing
POPULAR SEARCHES
Best Hotel CRM & Email Marketing of 2025
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2025
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2025
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
FEATURED APPS
Guest Experience
Popular in Guest Experience
POPULAR SEARCHES
Best Hotel Guest Apps of 2025
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2025
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Best Guest Messaging Software of 2025
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
FEATURED APPS
innRoad
4.4 (292 REVIEWS)
HT Score
81 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
innRoad
Ranked 17 (out of 317) in Property Management Systems
Property Management, Simplified. Flexible PMS with 24/7 Live Support, Simple Set-Up, & No Hidden Fees.
88% recommended by 341 hotels
More than 50% of innRoad’s reviews come from United States of America.
Bell - AI powered product analyst
I analyzed all of innRoad’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like innRoad primarily for its ease of use, particularly highlighted by its Tape Chart which streamlines operations like reservations and room management. Occupancy and revenue improvements are frequently noted, with some citing up to a 100% increase in revenue in the first year. Additional benefits include strong integration with OTAs, customizable reports, and efficient onboarding. However, there are critical mentions about groups management, mobile compatibility, and occasional glitches in the system impacting operations such as room blocking and rate changes.
Hoteliers Most Frequently Mention
What Types of Hotels innRoad is Popular For
Size
50 | Large (75-199 room)
138 | Medium (25-74 room)
137 | Small (10-24 room)
20 | X-Large (200+ room)
64 | X-Small (1-9 room)
Country
370 | United States of America
23 | Canada
7 | United Kingdom
1 | Bahamas
1 | South Africa
1 | Trinidad and Tobago
1 | Mexico
1 | Northern Mariana Islands
1 | Philippines
1 | Belize
1 | Saudi Arabia
Type
234 | Bed & Breakfast & Inns
138 | Boutiques
55 | Branded Hotels
8 | Casinos
46 | City Center Hotels
63 | Airport/Conference Hotels
25 | Extended Stay & Serviced Apartments
9 | Hostels
78 | Limited Service & Budget Hotels
58 | Luxury Hotels
117 | Motels
155 | Resorts
16 | RV Parks & Campgrounds
39 | Vacation Rentals & Villas
Region
394 | North America
7 | Europe
1 | Asia Pacific
1 | Oceania
1 | Middle East
3 | Central America
1 | Africa
Category
292 | Property Management Systems
244 | Booking Engine
175 | Hotel Management Software
93 | Channel Managers
Didn’t find what you were looking for?
What is innRoad?
Founded in 2007 | Headquarters in New York, NY | 137 employees
innRoad is a comprehensive property management system designed to enhance the efficiency of hospitality operations. Its easy-to-use interface, particularly its Tape Chart feature, simplifies the management of reservations and room arrangements. Hoteliers appreciate its ability to increase occupancy and revenue, often seeing significant improvements within the first year of use.
innRoad integrates seamlessly with online travel agencies, supports customizable reporting, and offers efficient onboarding, making it a valuable addition to any hotel’s operations. Its cloud-based platform includes robust reservation management, a high-converting booking engine, and in-house credit-card processing, all accessible from any device. Users benefit from 24/7 live customer support and free data migration, ensuring a smooth transition to the system. Despite a few areas for improvement, such as group management and mobile compatibility, innRoad stands out for its strong operational impact and revenue-boosting capabilities.
innRoad Alternatives
Not sure if innRoad is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:
Capabilities
Easily Manage Reservations
Easily Manage Reservations
Create, modify, and manage reservations at your front desk or even through your mobile device.
Create A Greater Booking Experience For Guests
Create A Greater Booking Experience For Guests
Confirm guest bookings in just a few clicks with innRoad's high-converting booking engine.
Sync Rates and Availability in Real-Time
Sync Rates and Availability in Real-Time
With no 3rd parties to slow things down, innRoad’s direct connections keep your property safe from unintended overbookings and missed opportunities due to connection delays. innRoad’s hotel channel manager software boasts an uptime rating of 99%+ which means our properties’ listings simply perform better on online travel agent sites (OTAs).
Set and Achieve Revenue and Occupancy Goals
Set and Achieve Revenue and Occupancy Goals
It’s easy. Put a strategy to reach your goals and let innRoad help you achieve them. You can customize your goals and see real-time projected revenue forecasts using our hotel revenue management software tools. Set ADR, occupancy, and revenue goals. Get recommendations on how to meet goals and forecast results.
Features
Accounting & Finance
4/5 features
Marketing & Ecommerce
4/5 features
Administration & Configuration
4/5 features
Customer Management
4/5 features
Front Office
4/5 features
Groups Management
4/5 features
Guest Experience
4/5 features
Housekeeping
4/5 features
Payments
4/5 features
Reservations Management
4/5 features
Revenue Management
4/5 features
Taxes & Compliance
4/5 features
Support & Training
4/5 features
Food & Beverage
4/5 features
Spa
4/5 features
Available Add-ons & Modules
innRoad Payments
Payments Processing Software
Take payments directly through your property management software and reduce unnecessary 3rd parties.
-Reduce Costs
-Improve Security
-Simplify Processes
Channel Management
Channel Managers
With no 3rd parties to slow things down, innRoad’s direct connections keep your property safe from unintended over-bookings and missed opportunities due to connection delays. innRoad’s hotel channel manager software boasts an uptime rating of 99%+ which means our properties’ listings simply perform better on online travel agent sites (OTAs).
Website Development
Website Design
Generate commission-free bookings with a high-performing website that transforms new visitors into new guests.
Booking Engine
Booking Engine
innRoad’s secure online hotel booking engine makes it easy for guests to make reservations directly on your website.
innRoad Reviews Summary
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, innRoad is the #39 most trending product in the Property Management Systems category (out of 317) and the #755 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreinnRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
innRoad Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Compare innRoad to Top Alternatives
Powerful. Intuitive. Unified. One platform to run your property.
OPERA Property Management Suite - from independents to global brands, OPERA is the flexible, configurable, intuitive solution to manage your entire operation
Want to find out if innRoad is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Hoteliers say
Hoteliers like innRoad primarily for its ease of use, particularly highlighted by its Tape Chart which streamlines operations like reservations and room management. Occupancy and revenue improvements are frequently noted, with some citing up to a 100% increase in revenue in the first year. Additional benefits include strong integration with OTAs, customizable reports, and efficient onboarding. However, there are critical mentions about groups management, mobile compatibility, and occasional glitches in the system impacting operations such as room blocking and rate changes.
AI-generated from the text of customer reviews
Looking for specific info?
8
Great for small operations
Assistant GM from 10 to 24 room Bed & Breakfast & Inn in Charleston (United States of America)
Verified
12 months ago
InnRoad make check-ins and check-outs really easy for staff. The Tape chart is easy to interpret and makes the day go smoothly. Training on it is great as well
United States of America
United States of America
Assistant GM
Small Hotel
10
Small Business Owner
Owner from 75-99 room Bed & Breakfast & Inn in Alamosa (United States of America)
Verified
12 months ago
Very easy to use and understand, makes easy to train new employees. Love the color codes on the monitor screen too.
United States of America
United States of America
Owner
Large Hotel
10
Easy to Use
Hotel Owner / Manager from 25-49 room Motel in MackinawCity (United States of America)
Verified
12 months ago
Over the course of the thirty plus years that I have spent in the hospitality industry, I have used several other Property Management Systems and innRoad beats them all. With innRoad you have customizable set-up options to meet your needs. It is a powerful Property Management System yet so easy to use that I can teach a new hire to make or...
United States of America
United States of America
Hotel Owner / Manager
Medium Hotel
10
Always available!
General manager from 10 to 24 room Boutique in Bend (United States of America)
Verified
12 months ago
The fast support and ease of use for staff. The invoices are clean. I appreciate the ability to send documents through each folio.
United States of America
United States of America
General manager
Small Hotel
10
Booking Engine
Assistant General Manager from 100 to 199 room Branded Hotel in Boston (United States of America)
Verified
12 months ago
When i called Innroad an agent is very helpful, they has the answer that i needed and issues is resolved quickly
United States of America
United States of America
Assistant General Manager
Large Hotel
10
The best scheduling app I’ve seen yet!!
Manager from 25-49 room Airport/Conference Hotel in Missinipe (Canada)
Verified
12 months ago
Scheduling view - easy to read, colourful, and bright. It’s easy to use, plan, and you can tweak it to fit your needs.
Canada
Canada
Manager
Medium Hotel
9
Easy to use!
Manager from 75-99 room Motel in Lake George (United States of America)
Verified
12 months ago
All in one software. I have used other programs where the PMS and CRS are not the same program. I love that everything is all in one place with InnRoad.
United States of America
United States of America
Manager
Large Hotel
10
Best System
General Manager from 25-49 room Bed & Breakfast & Inn in Clarenville (Canada)
Verified
12 months ago
Booking engine is seamless. I have spoken with several guest s who have utilized the service and have gotten nothing but positive feedback. Help Desk is knowledgable and prompt. Unlike our previous PMS, we have never been given the impression that we were an inconvenience or were asking a question that we should already know the answer to!...
Canada
Canada
General Manager
Medium Hotel
4
UK Installation
Accountant from 10 to 24 room Luxury Hotel in Newby Wiske (United Kingdom)
Verified
12 months ago
Used to replace Guestline and looked slick in the demonstration. Much cheaper than Guestline and easy access as cloud based
United Kingdom
United Kingdom
Accountant
Small Hotel
9
Good software for hotels.
owner from 10 to 24 room Boutique in Jamestown (United States of America)
Verified
13 months ago
The benefit of innroad is does all the inshop hotle software that you need, it collets money, managers hotel guest and also manages what rooms are free or cleaned.
United States of America
United States of America
owner
Small Hotel
- 1
- 2
- 3
- 4
- 5
- 6
- ...
- 30
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
highly recommend to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy
Showing all answers to: "What does this product or service do well?"
highly recommend to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy
innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.
InnRoad's PMS package makes it very easy to manage your property as well as seamlessly connect to the OTA's and other online providers. I highly recommend their software and will continue to use it with our current and futures clients.
Services clients, flexibility for properties, and remote access to booking engines and website bookings. Responsiveness from internal staff and willingness to jump on payment challenges quick for resolution options for mutual clients.
innRoad does two things very well, user experience and customer support. The user experience with innRoad is top notch, simple and easy to use for visitors and hotel managers alike. On the other hand their customer support is just as good. Whenever I have a question or issue arise, the innRoad support team is quick to respond and eager to help.
Question:
What differentiates this product or service from the competition?
Answer:
24/7/365 support. The professional and easy process gave me confidence that migrating systems just before busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.
Showing all answers to: "What differentiates this product or service from the competition?"
24/7/365 support. The professional and easy process gave me confidence that migrating systems just before busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.
innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.
InnRoad's customer service is responsive and helps our properties drive additional revenue through their support. We have been able to work with their support team to customize their software to meet the needs of different property types.
They have a small company service focus that values clients but it is delivered with a suite of products like it is from a large company. They continue to innovate in order to engage the client experience.
In my experience with innRoad, their website integrations are what put them over the top when compared to other Hotel Management Software. In this day and age, your website should be the easiest place for your guests to book a room, and innRoad is able to achieve this through their simple yet effective website integrations.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.
Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.
Their "in-house" channel manager integration is far more seamless that many I have worked with. We have not experienced connectivity issues or other issues that sometimes occur when connecting to multiple online sources.
A smaller company like innRoad can provide greater service with more value for clients. Consider the great responsiveness from their staff, quick resolutions to any problems, and overall value of the product.
When considering innRoad, think critically about the website user experience in conjunction with the other benefits of innRoad. In my experience, I haven't found another Hotel Management System that makes it as easy to book on your website as it does on other popular booking websites.
Recommended by
Norman Lee
Marketing
@
Akia
Pat McManus
Founder
@
Data Point Partners
Cusic Daniels
President
@
Thurman Hotel Consultants
Wade Speelman
Partner Sales Manager
@
TSYS
Tony Kraayenbrink
President
@
IFC Studios
Norman Lee
Marketing
@
Akia
Pat McManus
Founder
@
Data Point Partners
Cusic Daniels
President
@
Thurman Hotel Consultants
Wade Speelman
Partner Sales Manager
@
TSYS
Tony Kraayenbrink
President
@
IFC Studios
Steve Dwyer
Managing Partner
@
Intersecting Knowledge
Christopher Hovanessian
CEO
@
Whistle
Are you a consultant or vendor that recommends innRoad?
Leave a recommendation
innRoad Integrations
Need help with an integration?
SPONSORED
Find Great Pairing Apps
No matching results
No matching results
| Company | Functionality | |
|---|---|---|
|
Canary Technologies
96% recommended by 1770 hotels |
Cyber Security & Fraud Prevention
+4 more |
|
|
RateGain
94% recommended by 583 hotels |
Hotel Chatbots
|
|
|
Oracle Hospitality
91% recommended by 581 hotels |
Hotel Restaurant POS Systems
|
|
|
M3
89% recommended by 564 hotels |
Hotel Accounting Software
|
|
|
Profitroom
95% recommended by 518 hotels |
Booking Engine
|
|
|
This integration hasn’t been verified by innRoad yet.
The Hotels Network
95% recommended by 315 hotels |
Direct Booking Tools
+2 more |
|
|
Inn-Flow
97% recommended by 210 hotels |
Hotel Accounting Software
|
|
|
Book4Time
94% recommended by 146 hotels |
Spa Software
|
|
|
This integration hasn’t been verified by Sabre yet.
Sabre
85% recommended by 131 hotels |
Hotel Reservations Systems
|
|
|
Akia
98% recommended by 107 hotels |
Guest Messaging Software
+3 more |
Support
Verified Support
innRoad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
Still gathering info?
Schedule a free 30-minute product demo consultation
Schedule free demo
Download the Free Guide
Your guide was sent!
Your guide was successfully sent to .