innRoad

4.4 (292 REVIEWS)

HT Score

80 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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innRoad

Name: innRoad
Rating: 4.4 (292 reviews)

4.4 (292 REVIEWS)

Ranked 16 (out of 319) in Property Management Systems

Property Management, Simplified. Flexible PMS with 24/7 Live Support, Simple Set-Up, & No Hidden Fees.

88% recommended by 341 hotels

More than 50% of innRoad’s reviews come from United States of America.

Bell avatar Bell - AI powered product analyst

I analyzed all of innRoad’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like innRoad primarily for its ease of use, particularly highlighted by its Tape Chart which streamlines operations like reservations and room management. Occupancy and revenue improvements are frequently noted, with some citing up to a 100% increase in revenue in the first year. Additional benefits include strong integration with OTAs, customizable reports, and efficient onboarding. However, there are critical mentions about groups management, mobile compatibility, and occasional glitches in the system impacting operations such as room blocking and rate changes.

Read their reviews

What Types of Hotels innRoad is Popular For

Size

62 | X-Small (1-9 room)

137 | Small (10-24 room)

138 | Mid-Sized (25-74 room)

50 | Large (75-199 room)

22 | X-Large (200+ room)

Country

370 | United States of America

23 | Canada

7 | United Kingdom

1 | Bahamas

1 | South Africa

1 | Trinidad and Tobago

1 | Mexico

1 | Northern Mariana Islands

1 | Philippines

1 | Belize

1 | Saudi Arabia

Type

234 | Bed & Breakfast & Inns

155 | Resorts

139 | Boutiques

116 | Motels

78 | Limited Service & Budget Hotels

63 | Airport/Conference Hotels

58 | Luxury Hotels

55 | Branded Hotels

46 | City Center Hotels

39 | Vacation Rentals & Villas

25 | Extended Stay & Serviced Apartments

16 | RV Parks & Campgrounds

9 | Hostels

8 | Casinos

Region

394 | North America

7 | Europe

3 | Central America

1 | Asia Pacific

1 | Oceania

1 | Middle East

1 | Africa

What is innRoad?

Founded in 2007 | Headquarters in New York, NY | 137 employees

This description was generated by AI which analyzed the following sources to summarize a description of innRoad products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

innRoad Reviews Analyzed: 292

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

innRoad Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by innRoad

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

InnRoad's Provided Description:

"innRoad is an award-winning property management software designed to boost revenue, increase bookings, and improve operational efficiency. Trusted by thousands of hoteliers around the world, innRoad's feature rich software provides an easy and flexible solution to managing your property. Whether you're on the go or in the office, you can access innRoad from any device. This cloud-based software includes reservation management, a high-converting booking engine, channel management with connections to 100's of OTAs, credit-card processing, and revenue management tools. Properties using innRoad often see a 20% increase in direct bookings and a 10% increase in room revenue compared to their former system. Plus, with innRoad's in-house credit card processing, clients have saved an average of $60/month on processing fees. Customers boast about innRoad's 24/7 live customer support team and dedicated implementation advisors. With free data migration for both past and future reservations, innRoad will leave no data behind. Don't worry about additional charges, when signing up with innRoad there's no hidden fees, no up-charges, and no fine print. Bonus features included in innRoad's property management software include: daily performance reports, surge alerts, mobile optimization, monthly feature releases, and increased security. Ready to make the switch to innRoad's all-in-one solution?"

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innRoad Alternatives

Not sure if innRoad is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:

Easily Manage Reservations

Create A Greater Booking Experience For Guests

Sync Rates and Availability in Real-Time

Set and Achieve Revenue and Occupancy Goals

Features

Accounting & Finance

4/5 features

Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
RevPaR & ADR Reports
Multi-currency
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
Automated night audit

Marketing & Ecommerce

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Native Email Marketing

Send highly targeted marketing emails to previous guests. Native to the system, ability to segment the database and create tailored email. Features include: campaigns, segmentation, drag-n-drop builder, transactional emails
Guest profiles
Guest CRM
Gift Vouchers
Channel Manager
Booking Engine

Eliminate the need for a separate booking engine vendor and serve live inventory from your PMS right into your booking engine.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Administration & Configuration

4/5 features

Centralized user & role management
Multi-lingual
Cloud based
On premise

Customer Management

4/5 features

Guest Communication (SMS Messaging)

The ability to communicate with your guests via text messaging | improves quality of guest experience and communication.
Guest profiles
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Front Office

4/5 features

Mobile Device Notes & Tasks (Voice-to-Text)

Via a button in the notes field in the guest profile or reservation the staff can speak voice-to-text messages for guest or reservation notes. The GM/staff is in the breakfast room or somewhere around on the estate, he engages with guests and learns different things about them. The person won't rush back to a desktop to enter this information into the PMS, however they are usually carrying their mobile phones. With voice, they can launch the PMS on their mobile, speak into it and add a comment that is relevant for the reservation or the guest profile based on their recent engagement with the guest.
Mobile App
Automated night audit
Calendar view
Multi-lingual
Task Management

Attach automated and custom-made tasks to reservations to easily track jobs and keep guests happy.
Automated reminders

Failed settlements and payment request tasks are automatically created so you don’t miss guest payments.
Guest profiles
Tablet/Kiosk Check-in

Guests can skip the reception queue check in via a tablet, on their own or with the help of one of your team.
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.
Centralized Messaging

Receive messages from guests and colleagues all in one place within the PMS.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Groups Management

4/5 features

Group functionality
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.

Guest Experience

4/5 features

Integrated ID & Passport Scanner

Effortlessly scans multiple passports and ID’s Contactless technology for improved hygiene Eliminates transcribing errors Improved safety: The identity document never leaves the guest’s hands Eliminates the need for copies and storage
Digital Registration

Guest can sign digital registration forms on a mobile device. The signature is automatically stored to the database. Faster check in, location independent, contactless.
Guest App

Put your guests in control of their experience from the moment they book, with a range of guest services from messaging, hotel services, request management, upsells and more.
Online Check-in

You check in online for a flight, why not for a hotel? Digitize your registration process to enable guests to check-in before they arrive to streamline the guest experience, eliminate the need to ask guests for payment upon arrival and reduce wait times and queues at the front desk.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.
Guest Messaging

Make it easy for your guests to contact you during any part of their stay with real-time messaging. Eliminate annoying phone hold times, respond to requests faster and provide outstanding service,.
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.
ID Scanning & Registration Pre-fill

Scan IDs to automatically pre-fill guest information
Lobby Kiosk

Give guests the choice to check themselves in as part of a contact-free experience. Typical features include: digital registration cards, passport scanner, integrated payment terminals, door lock integrations and streamlined self-check-out.

Housekeeping

4/5 features

Housekeeping module
Housekeeping Mobile App

Enable housekeeping team members to view assignments, track points coverage/daily progress, update room statuses and more all from their mobile device.
Real-Time Status Updates

Update reservations or create tasks within the app for immediate internal visibility.
Automated Assignments

Ability to leverage guest arrival and departure details help to prioritize which rooms to clean first.
Real Time Reporting

Ability to track live room status and check in reservations for available rooms. Know which rooms need priority cleaning in order to upsell early arrival.
Shift Planning

Ability to see a workload overview for every housekeeper to create an organized, optimized and efficient shift plan for each team member.
Employee Messaging

Message individual team members or groups to communicate and send updates without having to slow down your team or reach for a radio.
Online Checkout

Lets guests check out from the comfort of their room or on the go via an email link to make checkout more convenient for guests and to help free up rooms faster to optimize your housekeeping operation and get rooms ready faster for arrivals.

Payments

4/5 features

Integrated Payment Terminal & Card Reader

A fully automated card reader integrated with your PMS and Payment Processing System to help with Automation and Seamless Payment Processing
Direct billing

Direct billing refers to the process where a hotel directly bills a third-party entity, such as a company, travel agency, or organization, for a guest’s stay, rather than requiring the guest to pay at the time of check-out. This feature allows hotels to set up and manage accounts for companies or other entities that regularly send guests to the hotel, making it easier for those businesses to handle payments through invoices or agreed-upon terms. This feature simplifies the payment process for corporate guests or groups and helps hotels manage financial transactions efficiently.
Multi-currency
Payment processing
Payment Requests

Send payment requests directly to a guest’s email and get notified upon payment or expiration.

Reservations Management

4/5 features

RevPaR & ADR Reports
Gift Vouchers
Channel Manager
Integrated CRS
Drag-n-Drop Tapechart

Drag and drop reservations on an easy to use calendar view.
Rate Management

Your rates, your rules. Create and customize product rates and rules to suit your property, including special deals, dependencies, and restrictions.
Automated Space Optimization

Eliminate the manual work of room blocking with automated room assignments.
Rules Based Room Assignments

Set rules to optimize your room assignments to fit your property's unique needs. For example, - Assign spaces by floor from top down or bottom up to fill all your floors progressively - Spread out equally, so you have similar amount of reservations on each floor - Assign reservations based on how well they match the customer’s preferred space features
Transactional Emails (booking, folios, etc)

Automatically send transactional booking emails and reservation related notifications to guests.

Revenue Management

4/5 features

RevPaR & ADR Reports
Custom rates
Ancillary revenue tracking
Revenue management module
Base Pricing

Easily set up the base price of a rate to ensure minimum space income.

Taxes & Compliance

4/5 features

PCI Compliant
GDPR Compliant
SOC2 Complaint
Tax Configuration

Tax reporting and documentation customized for your regional requirements.

Support & Training

4/5 features

Online 24/7 support

Food & Beverage

4/5 features

EPoS

Spa

4/5 features

Spa & Wellness Module

Available Add-ons & Modules

innRoad Reviews Summary

4.4

Very Good

292 reviews

Ease of Use

4.5/5

Customer Support

4.5/5

ROI

4.4/5

Implementation

4.3/5

Recommended for

292

Property Management Systems Ranked #16 out of 319

244

Booking Engine Ranked #10 out of 142

175

Hotel Management Software Ranked #17 out of 78

Channel Managers Ranked #13 out of 112

innRoad Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

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innRoad Integrations

Company	Functionality
Canary Technologies 96% recommended by 1772 hotels	Cyber Security & Fraud Prevention +4 more
Oracle Hospitality 92% recommended by 602 hotels	Hotel Restaurant POS Systems
RateGain 94% recommended by 583 hotels	Hotel Chatbots
M3 89% recommended by 564 hotels	Hotel Accounting Software
Profitroom 94% recommended by 522 hotels	Booking Engine
This integration hasn’t been verified by innRoad yet. The Hotels Network 95% recommended by 316 hotels	Direct Booking Tools +2 more
Inn-Flow 97% recommended by 211 hotels	Hotel Accounting Software
Book4Time 94% recommended by 146 hotels	Spa Software
Akia 98% recommended by 109 hotels	Guest Messaging Software +3 more
This integration hasn’t been verified by innRoad yet. Otelier 90% recommended by 103 hotels

Browse all integrations (22)

Support

Verified Support

innRoad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

2025

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

88%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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innRoad

What is innRoad?

RMS

Cloudbeds

Mews

WebRezPro

Direct billing

RevPaR & ADR Reports

Multi-currency

Transactional Emails (booking, folios, etc)

Automated night audit

Guest Communication (SMS Messaging)

Native Email Marketing

Guest profiles

Guest CRM

Gift Vouchers

Channel Manager

Booking Engine

Transactional Emails (booking, folios, etc)

Centralized user & role management

Multi-lingual

Cloud based

On premise

Guest Communication (SMS Messaging)

Guest profiles

Centralized Messaging

Transactional Emails (booking, folios, etc)

Mobile Device Notes & Tasks (Voice-to-Text)

Mobile App

Automated night audit

Calendar view

Multi-lingual

Task Management

Automated reminders

Guest profiles

Tablet/Kiosk Check-in

Payment Requests

Centralized Messaging

Automated Space Optimization

Group functionality

Automated Space Optimization

Integrated ID & Passport Scanner

Digital Registration

Guest App

Online Check-in

Online Checkout

Guest Messaging

Transactional Emails (booking, folios, etc)

ID Scanning & Registration Pre-fill

Lobby Kiosk

Housekeeping module

Housekeeping Mobile App

Real-Time Status Updates

Automated Assignments

Real Time Reporting

Shift Planning

Employee Messaging

Online Checkout

Integrated Payment Terminal & Card Reader

Direct billing

Multi-currency

Payment processing

Payment Requests

RevPaR & ADR Reports

Gift Vouchers

Channel Manager

Integrated CRS

Drag-n-Drop Tapechart

Rate Management

Automated Space Optimization

Rules Based Room Assignments

Transactional Emails (booking, folios, etc)

RevPaR & ADR Reports

Custom rates

Ancillary revenue tracking

Revenue management module

Base Pricing

PCI Compliant

GDPR Compliant