innRoad

Ranked 7 (out of 210) in Property Management Systems

Property Management Systems

Increase Your Bookings & Your Room Revenue. 24/7 Live Support, Easy Set-Up, & No Hidden Fees.

Ratings Snapshot

Certificate of Excellence
Read 209 reviews
90%
Recommend
HTR Score icon
HT SCORE
92 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #7 out of 210 in Property Management Systems

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.3/5
Customer Support
4.6/5
Verified Customer Support

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Bed & Breakfast & Inns 79 verified reviews
    91%
  • Motels 50 verified reviews
    91%
  • Resorts 49 verified reviews
    91%
  • Boutiques 43 verified reviews
    90%
  • Vacation Rentals & Villas 12 verified reviews
    88%
  • Limited Service & Budget Hotels 9 verified reviews
    97%
  • Airport/Conference Hotels 8 verified reviews
    93%
  • RV Parks & Campgrounds 6 verified reviews
    93%
  • Luxury Hotels 4 verified reviews
    98%
  • Extended Stay & Serviced Apartments 4 verified reviews
    93%
  • City Center Hotels 4 verified reviews
    95%
  • Branded Hotels 3 verified reviews
    87%
  • Hostels 3 verified reviews
    80%

innRoad Overview

innRoad Overview

innRoad is an award-winning property management software designed to boost revenue, increase bookings, and improve operational efficiency. Trusted by thousands of hoteliers around the world, innRoad's feature rich software provides an easy all-in-one solution to managing your property. Whether you're on the go or in the office, you can access innRoad from any device. This cloud-based software in...

About innRoad View website

Founded in 2007 | Headquarters in New York, NY | 137 employees

innRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...

Other Products by innRoad

Integrates with

  • Hotel Bedbanks
  • Metasearch & Ad Tech
  • Cyber Security & Fraud Prevention
Browse integrations (30 verified)

What customers love about innRoad

Like 90% recommend

Manager

Having the option for customers to book themselves 24 hour customer service

Assistant General Manager

InnRoad Technical services are amazing at fixing issues quickly and efficiently. I have not had a moment where they weren't able to help. They are very nice and courtesy. The system is easy to use and their support is al...

Regional Manager

What I like the most from Innroad is their customer support and how user-friendly their PMS is.

Owner

Your team is always the best! I love working with all of them! If I am ever in their city , I'm taking them all out to dinner.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how innRoad works?

Clients & references

References & testimonials

Testimonial avatar
Our room revenue is up 50% year over year and that is a direct result of partnering with innRoad.
Samantha Stone Inn Manager at the Seven Oaks Inn Bed & Breakfast
Testimonial avatar
innRoad does exactly what I need for it to do. The system is easy to use and the support is exceptional when I need them.
Bradford Hammack Owner at the HH Creek Inn

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • United States of America
  • Canada
  • Jamaica
  • Bahamas
  • Trinidad and Tobago
  • Mexico
  • United Kingdom

209 Verified innRoad Reviews

Likelihood to Recommend
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August 09, 2022

innRoad Review: Intuitive, still learning

Front Desk Manager from Bed & Breakfast & Inns in Wilmore (United States of America)

Recommend 7/10
Full blue star
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Empty blue star

What do you like most?

InnRoad is very easy to pick up and learn. This makes training staff on the software simple. The set up is nice and straightforward.

What do you dislike or think could be improved?

There are a few areas that are outdated/not easy to use. One of these is the room block feature - it's hard to edit certain details of blocks after they are created and the whole process of creating a blo...

Customer Support
3
Ease of Use
4
Value for money
n/a
Implementation
5

August 09, 2022

innRoad Review: Tech support is fabulous when needing help in the "quirky" issues that pop up on a weekly basis.

Manager from Resorts in Lakeside Marblehead (United States of America)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

The response time is amazing and there's no problem they can't figure out. They are very knowledgeable & always helpful & polite.

What do you dislike or think could be improved?

Sometimes the person is difficult to understand over the phone, so I prefer emails. If I can't pick up, they email me their response.

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

May 10, 2022

innRoad Review: Fantastic Property Management System

Managing Director from Resorts in Bancroft (Canada)

Recommend 8/10
Full blue star
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Full blue star
Empty blue star

What do you like most?

-Fantastic tape chart that allows you to see all guest clearly that is colour coded, easy folios, super easy customer support and will help you easily set up integrations.

What do you dislike or think could be improved?

-security could use some improvement as the credit cards are on the system and needs to have more security when calling in.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

April 29, 2022

innRoad Review: Great product

Manager from Bed & Breakfast & Inns in Broadus (United States of America)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

User friendly...the tape chart is visually simple to see an overview of daily room management.Great looking online booking dialogue Innroad staff available for questions

What do you dislike or think could be improved?

Editable database. Redundant entries cannot be edited or deleted. As a result, a guest name that has been made online by the same individual often shows up in our system multiple times. It does not affect...

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

April 28, 2022

innRoad Review: Pretty good product for what we need it to be.

Property Manager from Boutiques in Greeneville (United States of America)

Recommend 7/10
Full blue star
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Half blue star
Empty blue star

What do you like most?

* User Friendly *Easy Check-in /Checkout process * Most reservations are easy to book * Easy to do daily reports * Easy to train new hires

What do you dislike or think could be improved?

Make booking more than one room for the same person easier than making one reservation at a time. Fix the bug that sometimes double charges guests. Make Accounts alphabetical by last name and not just fir...

Customer Support
4
Ease of Use
4
Value for money
3
Implementation
2

April 28, 2022

innRoad Review: Overall a good software

Manager from Other in Fort Myers Beach (United States of America)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

I like that it is real time integration also Ilike that I don't have to do the audit every day. The tape chart is very well done and user friendly.

What do you dislike or think could be improved?

I believe the report area is not great. Would like few more options with reports. Also costumer service could return phone call better.

Customer Support
3
Ease of Use
4
Value for money
4
Implementation
n/a

Pricing

Implementation fee
Less than $1000
Monthly subscription (/room/month)
$7/room/month - $10/room/month

Recent News & Content

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Resources & reports

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Popular innRoad Integrations

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