innRoad

4.4 (292 REVIEWS)

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HT Score  
89 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Norman, Pat, Cusic + 4 more experts recommend innRoad

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Ranked 10 (out of 309) in Property Management Systems

Property Management, Simplified. Flexible PMS with 24/7 Live Support, Simple Set-Up, & No Hidden Fees.

Ratings Summary

4.4
Very Good
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, innRoad is the #11 most trending product in the Property Management Systems category (out of 309) and the #296 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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89 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About innRoad
Founded in 2007 | Headquarters in New York, NY | 137 employees
innRoad is an award-winning property management software designed to boost revenue, increase bookings, and improve operational efficiency. Trusted by thousands of hoteliers around the world, innRoad's feature rich software provides an easy and flexible solution to managing your property. Whether you're on the go or in the office, you can access innRoad from any device. This cloud-based software includes reservation management, a high-converting booking engine, channel management with connections to 100's of OTAs, credit-card processing, and revenue management tools. Properties using innRoad often see a 20% increase in direct bookings and a 10% increase in room revenue compared to their former system. Plus, with innRoad's in-house credit card processing, clients have saved an average of $60/month on processing fees. Customers boast about innRoad's 24/7 live customer support team and dedicated implementation advisors. With free data migration for both past and future reservations, innRoad will leave no data behind. Don't worry about additional charges, when signing up with innRoad there's no hidden fees, no up-charges, and no fine print. Bonus features included in innRoad's property management software include: daily performance reports, surge alerts, mobile optimization, monthly feature releases, and increased security. Ready to make the switch to innRoad's all-in-one solution?

Capabilities

Easily Manage Reservations

Create A Greater Booking Experience For Guests

Sync Rates and Availability in Real-Time

Set and Achieve Revenue and Occupancy Goals

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

innRoad Payments

Payments Processing Software
Take payments directly through your property management software and reduce unnecessary 3rd parties. -Reduce Costs -Improve Security -Simplify Processes

PREMIUM ADD-ON

Channel Management

Channel Managers
With no 3rd parties to slow things down, innRoad’s direct connections keep your property safe from unintended over-bookings and missed opportunities due to connection delays. innRoad’s hotel channel manager software boasts an uptime rating of 99%+ which means our properties’ listings simply perform better on online travel agent sites (OTAs).

PREMIUM ADD-ON

Website Development

Website Design
Generate commission-free bookings with a high-performing website that transforms new visitors into new guests.

PREMIUM ADD-ON

Booking Engine

Booking Engine
innRoad’s secure online hotel booking engine makes it easy for guests to make reservations directly on your website.

INCLUDED

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

InnRoad Average InnRoad

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4

Success Stories

6

References

12

Featured Customers

Popularity by Segment

Size

64 | X-Small (1-9 room)

137 | Small (10-24 room)

132 | Medium (25-74 room)

41 | Large (75-199 room)

10 | X-Large (200+ room)

Country

375 | United States of America

26 | Canada

6 | United Kingdom

1 | Jamaica

1 | Bahamas

1 | Trinidad and Tobago

1 | Mexico

1 | Northern Mariana Islands

1 | Belize

1 | Saudi Arabia

Type

143 | Bed & Breakfast & Inns

112 | Motels

101 | Boutiques

93 | Resorts

34 | Vacation Rentals & Villas

28 | Luxury Hotels

15 | Limited Service & Budget Hotels

14 | RV Parks & Campgrounds

13 | City Center Hotels

13 | Airport/Conference Hotels

9 | Branded Hotels

8 | Extended Stay & Serviced Apartments

8 | Hostels

Region

402 | North America

6 | Europe

4 | Central America

1 | Oceania

1 | Middle East

Category

292 | Property Management Systems

244 | Booking Engine

175 | Hotel Management Software

93 | Channel Managers

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Hotelier Rating

Excellent
279
Very Good
63
Average
48
Poor
18
Terrible
8

Property Size

  • X-Small (64)
  • Small (137)
  • Medium (132)
  • Large (41)
  • X-Large (10)

Country

  • United States of America
    United States of America
    (375)
  • Canada
    Canada
    (26)
  • United Kingdom
    United Kingdom
    (6)
  • Jamaica
    Jamaica
    (1)
  • Bahamas
    Bahamas
    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Mexico
    Mexico
    (1)
  • Northern Mariana Islands
    Northern Mariana Islands
    (1)
  • Belize
    Belize
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)

Region

  • North America
    North America
    (402)
  • Europe
    Europe
    (6)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (1)
  • Central America
    Central America
    (4)
8

Great for small operations

Assistant GM from 10 to 24 room Bed & Breakfast & Inn in Charleston (United States of America)

Verified
2 months ago
InnRoad make check-ins and check-outs really easy for staff. The Tape chart is easy to interpret and makes the day go smoothly. Training on it is great as well
Country United States of America
Assistant GM
Small Hotel
10

Small Business Owner

Owner from 25-49 room Bed & Breakfast & Inn in Alamosa (United States of America)

Verified
2 months ago
Very easy to use and understand, makes easy to train new employees. Love the color codes on the monitor screen too.
Country United States of America
Owner
Medium Hotel
10

Easy to Use

Hotel Owner / Manager from 10 to 24 room Motel in Mackinaw City (United States of America)

Verified
2 months ago
Over the course of the thirty plus years that I have spent in the hospitality industry, I have used several other Property Management Systems and innRoad beats them all. With innRoad you have customizable set-up options to meet your needs. It is a powerful Property Management System yet so easy to use that I can teach a new hire to make or...
Country United States of America
Hotel Owner / Manager
Small Hotel
10

Always available!

General manager from 10 to 24 room Boutique in Bend (United States of America)

Verified
2 months ago
The fast support and ease of use for staff. The invoices are clean. I appreciate the ability to send documents through each folio.
Country United States of America
General manager
Small Hotel
10

Booking Engine

Assistant General Manager from 50-74 room Luxury Hotel in Wildwood (United States of America)

Verified
2 months ago
When i called Innroad an agent is very helpful, they has the answer that i needed and issues is resolved quickly
Country United States of America
Assistant General Manager
Medium Hotel
10

The best scheduling app I’ve seen yet!!

Manager from 5 to 9 room in Thompson (Canada)

Verified
2 months ago
Scheduling view - easy to read, colourful, and bright. It’s easy to use, plan, and you can tweak it to fit your needs.
Country Canada
Manager
X-Small Hotel
9

Easy to use!

Manager from 75-99 room Motel in Lake George (United States of America)

Verified
2 months ago
All in one software. I have used other programs where the PMS and CRS are not the same program. I love that everything is all in one place with InnRoad.
Country United States of America
Manager
Large Hotel
10

Best System

General Manager from 25-49 room Motel in Clarenville (Canada)

Verified
2 months ago
Booking engine is seamless. I have spoken with several guest s who have utilized the service and have gotten nothing but positive feedback. Help Desk is knowledgable and prompt. Unlike our previous PMS, we have never been given the impression that we were an inconvenience or were asking a question that we should already know the answer to!...
Country Canada
General Manager
Medium Hotel
4

UK Installation

Accountant from 10 to 24 room Luxury Hotel in South Otterington (United Kingdom)

Verified
2 months ago
Used to replace Guestline and looked slick in the demonstration. Much cheaper than Guestline and easy access as cloud based
Country United Kingdom
Accountant
Small Hotel
9

Good software for hotels.

owner from 10 to 24 room Boutique in Jamestown (United States of America)

Verified
2 months ago
The benefit of innroad is does all the inshop hotle software that you need, it collets money, managers hotel guest and also manages what rooms are free or cleaned.
Country United States of America
owner
Small Hotel
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

highly recommend to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy

Question:

What differentiates this product or service from the competition?

Answer:

24/7/365 support. The professional and easy process gave me confidence that migrating systems just before busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.

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Recommended by
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Norman Lee Marketing @ Akia
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Pat McManus Founder @ Data Point Partners
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Cusic Daniels President @ Thurman Hotel Consultants
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Wade Speelman Partner Sales Manager @ TSYS
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Tony Kraayenbrink President @ IFC Studios
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Norman Lee Marketing @ Akia
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Pat McManus Founder @ Data Point Partners
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Cusic Daniels President @ Thurman Hotel Consultants
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Wade Speelman Partner Sales Manager @ TSYS
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Tony Kraayenbrink President @ IFC Studios
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Steve Dwyer Managing Partner @ Intersecting Knowledge
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Christopher Hovanessian CEO @ Whistle
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Support

Verified Support

innRoad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

Less than a day

Recommended

88%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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