innRoad

Ranked 10 (out of 250) in Property Management Systems

Property Management Systems

Increase Your Bookings & Your Room Revenue. 24/7 Live Support, Easy Set-Up, & No Hidden Fees.

Ratings Snapshot

Certificate of Excellence
Read 233 reviews
89%
Recommend
HTR Score icon
HT SCORE
91 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #10 out of 250 in Property Management Systems

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.3/5
Customer Support
4.6/5
Verified Customer Support

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more
Most popular for
  • Bed & Breakfast & Inns 86 verified reviews
    90%
  • Resorts 57 verified reviews
    87%
  • Motels 54 verified reviews
    89%
  • Boutiques 49 verified reviews
    89%
  • Vacation Rentals & Villas 17 verified reviews
    86%
  • Luxury Hotels 12 verified reviews
    94%
  • Airport/Conference Hotels 11 verified reviews
    93%
  • RV Parks & Campgrounds 10 verified reviews
    88%
  • Limited Service & Budget Hotels 9 verified reviews
    97%
  • City Center Hotels 4 verified reviews
    95%
  • Hostels 4 verified reviews
    80%
  • Extended Stay & Serviced Apartments 4 verified reviews
    93%
  • Branded Hotels 3 verified reviews
    87%

innRoad Overview

innRoad Overview

innRoad is an award-winning property management software designed to boost revenue, increase bookings, and improve operational efficiency. Trusted by thousands of hoteliers around the world, innRoad's feature rich software provides an easy all-in-one solution to managing your property. Whether you're on the go or in the office, you can access innRoad from any device. This cloud-based software in...

About innRoad View website

Founded in 2007 | Headquarters in New York, NY | 137 employees

innRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...

Other Products by innRoad

Integrates with

  • Hotel Bedbanks
  • Metasearch & Ad Tech
  • Cyber Security & Fraud Prevention
Browse integrations (31 verified)

What customers love about innRoad

Like 89% recommend

Manager

Having the option for customers to book themselves 24 hour customer service

Assistant General Manager

InnRoad Technical services are amazing at fixing issues quickly and efficiently. I have not had a moment where they weren't able to help. They are very nice and courtesy. The system is easy to use and their support is al...

Regional Manager

What I like the most from Innroad is their customer support and how user-friendly their PMS is.

Owner

Your team is always the best! I love working with all of them! If I am ever in their city , I'm taking them all out to dinner.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

innRoad offers best-in-class hotel property management software. Their all-in-one product suite gives hotel owners all the tools they need to run an efficient operation and increase overall bookings.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (5)
Question:

What differentiates this product or service from the competition?

Answer:

innRoad has an intense customer focus and prides themselves in their customer support. Unlike most competitors, they offer 24/7 live support. They work very closely with the customer through onboarding process and once live.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (5)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Even if you are not actively in the market for a new hotel PMS, it is worth taking the time to see a demo of the innRoad product. You may see what you are missing, and you will have that information in mind for future consideration.

by Pat McManus (Data Point Partners) on December 08, 2021

See more answers (5)
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+ 3 recommend
Recommended by Show More (1)

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Want to go behind the scenes and see how innRoad works?

Clients & references

References & testimonials

Testimonial avatar
Our room revenue is up 50% year over year and that is a direct result of partnering with innRoad.
Samantha Stone Inn Manager at the Seven Oaks Inn Bed & Breakfast
Testimonial avatar
innRoad does exactly what I need for it to do. The system is easy to use and the support is exceptional when I need them.
Bradford Hammack Owner at the HH Creek Inn

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Central America
  • Middle East
  • Africa
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • United States of America
  • Canada
  • United Kingdom
  • Mexico
  • Jamaica
  • Bahamas
  • Trinidad and Tobago

233 Verified innRoad Reviews

Likelihood to Recommend
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November 18, 2022

innRoad Review: Hotel Management Software System Integration

IT Support Specialist from Other in Las Vegas (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

We switched our Hotel Management system from Opera to Inn Roads and we like the abundance of what the software can integrate to. We have integrated our POS software within Innroads.

What do you dislike or think could be improved?

What can be improved is the integration of our IPTV systems that we have with Tangerine. As of right now there is no way to integrate our IPTV systems for our Hotel rooms.

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4

November 17, 2022

innRoad Review: User Friendly

Sales & Marketing Manager from Resorts in Pine Mountain (United States of America)

Recommend 7/10
Full blue star
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What do you like most?

The system is easy to learn and operate. We are able to change a rate or add a monthly special as needed very quickly. New team members catch on quickly and are ready to go in just a few days. Adding new ...

What do you dislike or think could be improved?

Support techs are not easy to get a hold of when needed. There are also some processes that the techs do not seem to be proficient in. Our team has had to walk some of the techs through our process to sho...

Customer Support
3
Ease of Use
5
Value for money
5
Implementation
5

November 15, 2022

innRoad Review: Best Property Management System!

Front Desk Clerk from Motels in Gloucester (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

innRoad is by far the best All-In-One Property Management System that we have ever used. (And we have been in business for over 25 years!) InnRoad has helped us to boost occupancy, streamline operations, ...

What do you dislike or think could be improved?

The technical team is always working to improve the system. They always resolve any issues that may arise. Love this PMS. Thank you.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 14, 2022

innRoad Review: Inn Road Customer Service is AAA

Associate from Resorts in Bradenton Beach (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

I love that I can call with an issue and have a very knowledgeable person help me immediately or raise the issue and get me an answer within 24 hours.

What do you dislike or think could be improved?

The hasty rolling out of updates has sometimes caused issues with our operation and could be better manaeaged to make sure nothing adverse happens to properties.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

November 14, 2022

innRoad Review: The best part of InnRoad for me with the booking feature is that I can change the individual accommodations wi...

Sales Manager from Resorts in Satin (United States of America)

Recommend 10/10
Full blue star
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What do you like most?

The best part of this feature for me is the fact I can see everything taken and available on the one screen. No need to go back and forth taking notes when on a call , its all right there on one screen.

What do you dislike or think could be improved?

The only thing I would change is a quicker way to open "unblock" and book the separate accommodations in one lump instead of having to do each individually. Example being the entire venue lodging to book ...

Customer Support
3
Ease of Use
5
Value for money
5
Implementation
5

November 08, 2022

innRoad Review: InnRoad review

Owner from Resorts in (United States of America)

Recommend 3/10
Full blue star
Half blue star
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What do you like most?

I like the price of the software and the ability to see multiple rooms at once for larger groups that would like to book multiple rooms.

What do you dislike or think could be improved?

The software seems very behind the times- few good integration options (for door locks, marketing software, Zapier) , no API, poor User interface. Nice to have 24/7 support, but support sometimes is hard ...

Customer Support
3
Ease of Use
3
Value for money
4
Implementation
3

Pricing

Implementation fee
Less than $1000
Monthly subscription (/room/month)
$7/room/month - $10/room/month

Recent News & Content

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Popular innRoad Integrations

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