innRoad

4.4 (292 REVIEWS)

HTR Score icon
HT Score  
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Property Management, Simplified. Flexible PMS with 24/7 Live Support, Simple Set-Up, & No Hidden Fees.

More than 50% of innRoad’s reviews come from United States of America.

What is innRoad?

Founded in 2007 | Headquarters in New York, NY | 137 employees
innRoad is a comprehensive property management system designed to enhance the efficiency of hospitality operations. Its easy-to-use interface, particularly its Tape Chart feature, simplifies the management of reservations and room arrangements. Hoteliers appreciate its ability to increase occupancy and revenue, often seeing significant improvements within the first year of use. innRoad integrates seamlessly with online travel agencies, supports customizable reporting, and offers efficient onboarding, making it a valuable addition to any hotel’s operations. Its cloud-based platform includes robust reservation management, a high-converting booking engine, and in-house credit-card processing, all accessible from any device. Users benefit from 24/7 live customer support and free data migration, ensuring a smooth transition to the system. Despite a few areas for improvement, such as group management and mobile compatibility, innRoad stands out for its strong operational impact and revenue-boosting capabilities.

innRoad Alternatives

Not sure if innRoad is right for your hotel? Here are similar Property Management Systems vendors that could be a good fit for your hotel:

  1. 1. Cloudbeds — Best for integrating multiple functions into a single, easy-to-use system.
  2. 2. Agilysys — Best for seamless property management and exceptional guest service.
  3. 3. Stayntouch — Best for integrating property management with third-party systems
  4. 4. InnQuest — Best for integrating all your hospitality tools in one place
  5. 5. WebRezPro — Best for integrating online bookings and payment systems seamlessly.
  6. 6. ThinkReservations — Best for improving guest experiences with easy-to-use management tools.
  7. 7. Shiji Group — Best for integrating property management systems effortlessly
  8. 8. Mews — Best for simplifying operations, managing bookings, and boosting your hotel's income.
  9. 9. Oracle Hospitality — Best for reliable hotel operations and increased guest satisfaction
  10. 10. HOTELTIME — Best for integrating all hotel services into one platform

Capabilities

Easily Manage Reservations

Create A Greater Booking Experience For Guests

Sync Rates and Availability in Real-Time

Set and Achieve Revenue and Occupancy Goals

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Available Add-ons & Modules

innRoad Payments

Payments Processing Software
Take payments directly through your property management software and reduce unnecessary 3rd parties. -Reduce Costs -Improve Security -Simplify Processes

PREMIUM ADD-ON

Channel Management

Channel Managers
With no 3rd parties to slow things down, innRoad’s direct connections keep your property safe from unintended over-bookings and missed opportunities due to connection delays. innRoad’s hotel channel manager software boasts an uptime rating of 99%+ which means our properties’ listings simply perform better on online travel agent sites (OTAs).

PREMIUM ADD-ON

Website Development

Website Design
Generate commission-free bookings with a high-performing website that transforms new visitors into new guests.

PREMIUM ADD-ON

Booking Engine

Booking Engine
innRoad’s secure online hotel booking engine makes it easy for guests to make reservations directly on your website.

INCLUDED

innRoad Reviews Summary

4.4
Very Good
Ease of Use
4.5/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, innRoad is the #33 most trending product in the Property Management Systems category (out of 315) and the #696 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

innRoad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
82 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

innRoad Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

InnRoad Average InnRoad

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

No matching results

Compare innRoad to Top Alternatives

View top innRoad alternatives
Get recommendation Image
Want to find out if innRoad is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
` Take the quiz `

Popularity by Segment

Size

64 | X-Small (1-9 room)

138 | Small (10-24 room)

136 | Medium (25-74 room)

51 | Large (75-199 room)

20 | X-Large (200+ room)

Country

370 | United States of America

23 | Canada

7 | United Kingdom

1 | Bahamas

1 | South Africa

1 | Trinidad and Tobago

1 | Mexico

1 | Northern Mariana Islands

1 | Philippines

1 | Belize

1 | Saudi Arabia

Type

234 | Bed & Breakfast & Inns

153 | Resorts

138 | Boutiques

117 | Motels

77 | Limited Service & Budget Hotels

61 | Airport/Conference Hotels

57 | Luxury Hotels

54 | Branded Hotels

46 | City Center Hotels

39 | Vacation Rentals & Villas

25 | Extended Stay & Serviced Apartments

16 | RV Parks & Campgrounds

9 | Hostels

8 | Casinos

Region

394 | North America

7 | Europe

3 | Central America

1 | Asia Pacific

1 | Oceania

1 | Middle East

1 | Africa

Category

292 | Property Management Systems

244 | Booking Engine

175 | Hotel Management Software

93 | Channel Managers

InnRoad Reviews

Hotelier Rating

Excellent
279
Very Good
63
Average
48
Poor
18
Terrible
8

Property Size

  • X-Small (64)
  • Small (138)
  • Medium (136)
  • Large (51)
  • X-Large (20)

Country

  • United States of America
    United States of America
    (370)
  • Canada
    Canada
    (23)
  • United Kingdom
    United Kingdom
    (7)
  • Bahamas
    Bahamas
    (1)
  • South Africa
    South Africa
    (1)
  • Trinidad and Tobago
    Trinidad and Tobago
    (1)
  • Mexico
    Mexico
    (1)
  • Northern Mariana Islands
    Northern Mariana Islands
    (1)
  • Philippines
    Philippines
    (1)
  • Belize
    Belize
    (1)
  • Saudi Arabia
    Saudi Arabia
    (1)

Region

  • North America
    North America
    (394)
  • Europe
    Europe
    (7)
  • Asia Pacific
    Asia Pacific
    (1)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (1)
  • Central America
    Central America
    (3)
  • Africa
    Africa
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like innRoad primarily for its ease of use, particularly highlighted by its Tape Chart which streamlines operations like reservations and room management. Occupancy and revenue improvements are frequently noted, with some citing up to a 100% increase in revenue in the first year. Additional benefits include strong integration with OTAs, customizable reports, and efficient onboarding. However, there are critical mentions about groups management, mobile compatibility, and occasional glitches in the system impacting operations such as room blocking and rate changes.

AI-generated from the text of customer reviews

Customer Support
Reporting and Revenue Management
System Glitches
Booking Engine and OTA Integration
Tape Chart
Credit Card Processing
Mobile Compatibility and App
Group Reservations
8

Great for small operations

Assistant GM from 10 to 24 room Bed & Breakfast & Inn in Charleston (United States of America)

Verified
10 months ago
InnRoad make check-ins and check-outs really easy for staff. The Tape chart is easy to interpret and makes the day go smoothly. Training on it is great as well
Country United States of America
Assistant GM
Small Hotel
10

Small Business Owner

Owner from 75-99 room Bed & Breakfast & Inn in Alamosa (United States of America)

Verified
10 months ago
Very easy to use and understand, makes easy to train new employees. Love the color codes on the monitor screen too.
Country United States of America
Owner
Large Hotel
10

Easy to Use

Hotel Owner / Manager from 10 to 24 room Motel in Mackinaw City (United States of America)

Verified
10 months ago
Over the course of the thirty plus years that I have spent in the hospitality industry, I have used several other Property Management Systems and innRoad beats them all. With innRoad you have customizable set-up options to meet your needs. It is a powerful Property Management System yet so easy to use that I can teach a new hire to make or...
Country United States of America
Hotel Owner / Manager
Small Hotel
10

Always available!

General manager from 10 to 24 room Boutique in Bend (United States of America)

Verified
10 months ago
The fast support and ease of use for staff. The invoices are clean. I appreciate the ability to send documents through each folio.
Country United States of America
General manager
Small Hotel
10

Booking Engine

Assistant General Manager from 100 to 199 room Branded Hotel in Boston (United States of America)

Verified
10 months ago
When i called Innroad an agent is very helpful, they has the answer that i needed and issues is resolved quickly
Country United States of America
Assistant General Manager
Large Hotel
10

The best scheduling app I’ve seen yet!!

Manager from 25-49 room Airport/Conference Hotel in Missinipe (Canada)

Verified
10 months ago
Scheduling view - easy to read, colourful, and bright. It’s easy to use, plan, and you can tweak it to fit your needs.
Country Canada
Manager
Medium Hotel
9

Easy to use!

Manager from 75-99 room Motel in Lake George (United States of America)

Verified
11 months ago
All in one software. I have used other programs where the PMS and CRS are not the same program. I love that everything is all in one place with InnRoad.
Country United States of America
Manager
Large Hotel
10

Best System

General Manager from 25-49 room Bed & Breakfast & Inn in Clarenville (Canada)

Verified
11 months ago
Booking engine is seamless. I have spoken with several guest s who have utilized the service and have gotten nothing but positive feedback. Help Desk is knowledgable and prompt. Unlike our previous PMS, we have never been given the impression that we were an inconvenience or were asking a question that we should already know the answer to!...
Country Canada
General Manager
Medium Hotel
4

UK Installation

Accountant from 10 to 24 room Luxury Hotel in Newby Wiske (United Kingdom)

Verified
11 months ago
Used to replace Guestline and looked slick in the demonstration. Much cheaper than Guestline and easy access as cloud based
Country United Kingdom
Accountant
Small Hotel
9

Good software for hotels.

owner from 10 to 24 room Boutique in Jamestown (United States of America)

Verified
11 months ago
The benefit of innroad is does all the inshop hotle software that you need, it collets money, managers hotel guest and also manages what rooms are free or cleaned.
Country United States of America
owner
Small Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 30

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

highly recommend to any B&B’s or hotel. I was worried about all the time and amount of data it would take to move everything across, I can honestly say the guys at innRoad have done everything without a problem or hitch. Can’t thank them enough for making everything easy

Question:

What differentiates this product or service from the competition?

Answer:

24/7/365 support. The professional and easy process gave me confidence that migrating systems just before busy season would be a success. We were up and running within a week thanks in part to their unlimited training and their very understanding staff.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

The software is very user friendly which makes training new employees a breeze. Their Booking Engine is great, and they customize it to the look and feel of our website. It is easy to pull reports to compare how your property is doing year over year. I have them handling our credit card processing so completing the guest reservation is seamless.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 4 recommend
Recommended by
RecommendationAvatar
Norman Lee Marketing @ Akia
RecommendationAvatar
Pat McManus Founder @ Data Point Partners
RecommendationAvatar
Cusic Daniels President @ Thurman Hotel Consultants
RecommendationAvatar
Wade Speelman Partner Sales Manager @ TSYS
RecommendationAvatar
Tony Kraayenbrink President @ IFC Studios
RecommendationAvatar
Norman Lee Marketing @ Akia
RecommendationAvatar
Pat McManus Founder @ Data Point Partners
RecommendationAvatar
Cusic Daniels President @ Thurman Hotel Consultants
RecommendationAvatar
Wade Speelman Partner Sales Manager @ TSYS
RecommendationAvatar
Tony Kraayenbrink President @ IFC Studios
RecommendationAvatar
Steve Dwyer Managing Partner @ Intersecting Knowledge
RecommendationAvatar
Christopher Hovanessian CEO @ Whistle
Are you a consultant or vendor that recommends innRoad? Leave a recommendation

innRoad Integrations

Need help with an integration?
SPONSORED

Find Great Pairing Apps

No matching results

No matching results

filtering integrations
Company Functionality
Canary Technologies
Canary Technologies

96% recommended by 1633 hotels

Cyber Security & Fraud Prevention
+4 more
Oracle Hospitality
Oracle Hospitality

91% recommended by 565 hotels

Hotel Restaurant POS Systems
RateGain
RateGain

93% recommended by 515 hotels

Hotel Chatbots
M3
M3

88% recommended by 512 hotels

Hotel Accounting Software
Profitroom
Profitroom

94% recommended by 477 hotels

Booking Engine
The Hotels Network

This integration hasn’t been verified by innRoad yet.

The Hotels Network

95% recommended by 303 hotels

Direct Booking Tools
+2 more
Inn-Flow
Inn-Flow

96% recommended by 166 hotels

Hotel Accounting Software
Book4Time
Book4Time

94% recommended by 128 hotels

Spa Software
Sabre

This integration hasn’t been verified by Sabre yet.

Sabre

85% recommended by 128 hotels

Hotel Reservations Systems
Easyway
Easyway

97% recommended by 126 hotels

Guest Messaging Software
+2 more

Support

Verified Support

innRoad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

View Support Certification

Help Center

Product Updates

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

Request a Quote

Response Time

Less than a day

Recommended

88%

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

Learn more

Still gathering info?

Schedule a free 30-minute product demo consultation

Schedule free demo

Get recommendation Image
Live
product-company-logo

Mews

Property Management Systems

4.6 (625 REVIEWS)
product-company-logo

Cloudbeds

Property Management Systems

4.6 (1109 REVIEWS)
product-company-logo

Oracle Hospitality

Property Management Systems

4.6 (629 REVIEWS)
SPONSORED

Users also recommend shows related products from Premium Members that come most recommended by hoteliers with high HT Scores.

Learn More

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .

Sponsored by Mews

Download the Free Guide

By clicking the button above, you acknowledge, consent, and agree to the following: a) Our Privacy Policy and consent to receive notices and other communications electronically. b) We take your privacy seriously. You are providing express written consent for Hotel Tech Report to share your information with Our Partners to contact you via email.

Your guide was sent!

Your guide was successfully sent to .