Ratings Snapshot

Certificate of Excellence

Read 141 reviews

#5 Popularity index

HT SCORE

95 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #5 out of 184 in Property Management Systems

Ease of Use

4.5/5

ROI

4.4/5

Implementation

4.3/5

Customer Support

4.7/5

innRoad has opened its internal systems to

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innRoad Overview

innRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–all on a single, easy-to-use platform designed exclusively for independent hoteliers, small hotel chains and hotel management companies.

About innRoad View website

Founded in 2007 | Headquarters in New York, NY | 137 employees

innRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...

Other Products by innRoad

1/6

Integrates with

Distribution Channels
Guest Messaging Software

Browse integrations (2 verified)

What customers love about innRoad

90% recommend

Manager from Resort

Having the option for customers to book themselves 24 hour customer service

Assistant General Manager from Motel

InnRoad Technical services are amazing at fixing issues quickly and efficiently. I have not had a moment where they weren't able to help. They are very nice and courtesy. The system is easy to use and their support is al...

Regional Manager from Motel

What I like the most from Innroad is their customer support and how user-friendly their PMS is.

Owner from Bed & Breakfast

Your team is always the best! I love working with all of them! If I am ever in their city , I'm taking them all out to dinner.

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

InnRoad's PMS package makes it very easy to manage your property as well as seamlessly connect to the OTA's and other online providers. I highly recommend their software and will continue to use it with our current and futures clients.

by Cusic Daniels (Thurman Hotel Consultants) on September 13, 2021

See more answers (4)

Showing all answers to: "What does this product or service do well?"

Wade Speelman Partner Sales Manager @ TSYS

July 08, 2021, Wade regularly uses the

Services clients, flexibility for properties, and remote access to booking engines and website bookings. Responsiveness from internal staff and willingness to jump on payment challenges quick for resolution options for mutual clients.

Tony Kraayenbrink President @ IFC Studios

June 17, 2021, Tony regularly uses the

innRoad does two things very well, user experience and customer support. The user experience with innRoad is top notch, simple and easy to use for visitors and hotel managers alike. On the other hand their customer support is just as good. Whenever I have a qu...

Steve Dwyer Managing Partner @ Intersecting Knowledge

June 15, 2021, Steve heard from clients about the

innRoad's solution provides a streamlined approach allowing customers to either choose to implement one service or engage in the entire suite. Their flexibility is refreshing in an industry where most solutions are rigid.

Steve Dwyer Managing Partner @ Intersecting Knowledge

June 15, 2021, Steve heard from clients about the

innRoad's solution provides a streamlined approach allowing customers to either choose to implement one service or engage in the entire suite. Their flexibility is refreshing in an industry where most solutions are rigid.

Question:

What differentiates this product or service from the competition?

Answer:

InnRoad's customer service is responsive and helps our properties drive additional revenue through their support. We have been able to work with their support team to customize their software to meet the needs of different property types.

by Cusic Daniels (Thurman Hotel Consultants) on September 13, 2021

See more answers (4)

Showing all answers to: "What differentiates this product or service from the competition?"

Wade Speelman Partner Sales Manager @ TSYS

July 08, 2021, Wade regularly uses the

They have a small company service focus that values clients but it is delivered with a suite of products like it is from a large company. They continue to innovate in order to engage the client experience.

Tony Kraayenbrink President @ IFC Studios

June 17, 2021, Tony regularly uses the

In my experience with innRoad, their website integrations are what put them over the top when compared to other Hotel Management Software. In this day and age, your website should be the easiest place for your guests to book a room, and innRoad is able to achi...

Steve Dwyer Managing Partner @ Intersecting Knowledge

June 15, 2021, Steve heard from clients about the

In todays fast paced "I need it now" environment responsiveness is held as a given not an option. innRoads 24/7/365 customer support sets them head and shoulders above the competition. They respond to customer support requests quickly and efficiently so custom...

Steve Dwyer Managing Partner @ Intersecting Knowledge

June 15, 2021, Steve heard from clients about the

In todays fast paced "I need it now" environment responsiveness is held as a given not an option. innRoads 24/7/365 customer support sets them head and shoulders above the competition. They respond to customer support requests quickly and efficiently so custom...

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Their "in-house" channel manager integration is far more seamless that many I have worked with. We have not experienced connectivity issues or other issues that sometimes occur when connecting to multiple online sources.

by Cusic Daniels (Thurman Hotel Consultants) on September 13, 2021

See more answers (4)

Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"

Wade Speelman Partner Sales Manager @ TSYS

July 08, 2021, Wade regularly uses the

A smaller company like innRoad can provide greater service with more value for clients. Consider the great responsiveness from their staff, quick resolutions to any problems, and overall value of the product.

Tony Kraayenbrink President @ IFC Studios

June 17, 2021, Tony regularly uses the

When considering innRoad, think critically about the website user experience in conjunction with the other benefits of innRoad. In my experience, I haven't found another Hotel Management System that makes it as easy to book on your website as it does on other ...

Steve Dwyer Managing Partner @ Intersecting Knowledge

June 15, 2021, Steve heard from clients about the

Make sure when comparing systems you are not only comfortable with the product but also the people behind it. Many products may look similar but service should also be a large component of your decision making process.

Steve Dwyer Managing Partner @ Intersecting Knowledge

June 15, 2021, Steve heard from clients about the

Make sure when comparing systems you are not only comfortable with the product but also the people behind it. Many products may look similar but service should also be a large component of your decision making process.