innRoad

Ranked 5 (out of 184) in Property Management Systems

Property Management Systems

hotel pms, hotel booking engine, hotel management software, and hotel global distribution

Ratings Snapshot

Certificate of Excellence
Read 141 reviews
90%
Recommend
HTR Score icon
HT SCORE
95 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #5 out of 184 in Property Management Systems

Ease of Use
4.5/5
ROI
4.4/5
Implementation
4.3/5
Customer Support
4.7/5
Verified Customer Support

innRoad has opened its internal systems to

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Most popular for
  • Motel 32 verified reviews
    92%
  • Bed & Breakfast 29 verified reviews
    91%
  • Boutique 27 verified reviews
    89%
  • Resort 21 verified reviews
    87%
  • Vacation Rental 7 verified reviews
    79%
  • Limited Service 6 verified reviews
    98%
  • Budget 2 verified reviews
    100%
  • Airport/ conference 1 verified reviews
    100%
  • Villas 1 verified reviews
    100%
  • City Center 1 verified reviews
    100%
  • Hostel 1 verified reviews
    90%
  • Extended Stay 1 verified reviews
    70%

innRoad Overview

innRoad Overview

innRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–all on a single, easy-to-use platform designed exclusively for independent hoteliers, small hotel chains and hotel management companies.

About innRoad View website

Founded in 2007 | Headquarters in New York, NY | 137 employees

innRoad is a Software-as-a-Service (SaaS) hotel software solution that seamlessly integrates property management, global distribution, bookings and marketing–...

Other Products by innRoad

Integrates with

  • Distribution Channels
  • Guest Messaging Software
Browse integrations (2 verified)

What customers love about innRoad

Like 90% recommend

Manager from Resort

Having the option for customers to book themselves 24 hour customer service

Assistant General Manager from Motel

InnRoad Technical services are amazing at fixing issues quickly and efficiently. I have not had a moment where they weren't able to help. They are very nice and courtesy. The system is easy to use and their support is al...

Regional Manager from Motel

What I like the most from Innroad is their customer support and how user-friendly their PMS is.

Owner from Bed & Breakfast

Your team is always the best! I love working with all of them! If I am ever in their city , I'm taking them all out to dinner.

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

InnRoad's PMS package makes it very easy to manage your property as well as seamlessly connect to the OTA's and other online providers. I highly recommend their software and will continue to use it with our current and futures clients.

by Cusic Daniels (Thurman Hotel Consultants) on September 13, 2021

See more answers (4)
Question:

What differentiates this product or service from the competition?

Answer:

InnRoad's customer service is responsive and helps our properties drive additional revenue through their support. We have been able to work with their support team to customize their software to meet the needs of different property types.

by Cusic Daniels (Thurman Hotel Consultants) on September 13, 2021

See more answers (4)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Their "in-house" channel manager integration is far more seamless that many I have worked with. We have not experienced connectivity issues or other issues that sometimes occur when connecting to multiple online sources.

by Cusic Daniels (Thurman Hotel Consultants) on September 13, 2021

See more answers (4)
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+ 2 recommend
Recommended by

Features

  • Spa & Wellness Module
  • Channel Manager
  • EPoS
  • Revenue management module
  • Integrated CRS
  • Payment processing
  • Booking engine
  • Calendar view
  • Reservation management
  • Ancillary revenue tracking
  • Custom rates
  • RevPaR & ADR Reports
  • Housekeeping module
  • Direct billing
  • Group functionality
  • Online 24/7 support
  • Automated night audit
  • E-training
  • Mobile App
  • Centralized user & role management
  • On premise
  • Cloud based
  • Multi-currency
  • Multi-lingual
  • Gift Vouchers
  • Guest CRM
  • Guest profiles
  • Mobile access on any device
  • Native Email Marketing
  • Digital Registration
  • Integrated ID & Passport Scanner
  • Mobile Device Notes & Tasks (Voice-to-Text)
  • Guest Communication (SMS Messaging)
  • Integrated Payment Terminal & Card Reader

Want to go behind the scenes and see how innRoad works?

Clients & references

References & testimonials

Testimonial avatar
Our room revenue is up 50% year over year and that is a direct result of partnering with innRoad.
Samantha Stone Inn Manager at the Seven Oaks Inn Bed & Breakfast
Testimonial avatar
innRoad does exactly what I need for it to do. The system is easy to use and the support is exceptional when I need them.
Bradford Hammack Owner at the HH Creek Inn

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Middle East
  • Africa
  • North America
  • South America
  • Europe
  • Asia Pacific
VERIFIED MARKETS
  • United States
  • Canada
  • Jamaica
  • The Bahamas
  • Trinidad and Tobago
  • Mexico

141 Verified innRoad Reviews

Likelihood to Recommend
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October 21, 2021

innRoad Review: Easy to use

Operations Manager from Resort in Frankfort (United States)

Recommend 9/10
Full blue star
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What do you like most?

Despite our property having multiple different units/sizes/configurations, everything works seamlessly. Support is always available, helpful and efficient. There are some things we would like to see, but ...

What do you dislike or think could be improved?

Accounting reports could be more specific/tailored. Would like to be able to pay for multiple rooms for one guest with one card without combining folios.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

October 21, 2021

innRoad Review: I love how easy innRoad is to use

Guest Services from Resort in Copper Harbor (United States)

Recommend 8/10
Full blue star
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Empty blue star

What do you like most?

innRoad is super simple compared to other reservation systems I have experience with. Setting up rates/seasons couldn't be easier, and the reservations themselves are very easy to deal with! Fewer clicks ...

What do you dislike or think could be improved?

We use blocking/outs quite a bit as we keep the day before a reservation and the day after empty. This could be easier, both processes are complicated and difficult to do in volume when you need to block/...

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
4

October 21, 2021

innRoad Review: Easy to learn and use!

Guest Services from Resort in Copper Harbor (United States)

Recommend 8/10
Full blue star
Full blue star
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Full blue star
Empty blue star

What do you like most?

innRoad is super simple compared to other reservation systems I have experience with. Setting up rates/seasons couldn't be easier, and the reservations themselves are very easy to deal with! Fewer clicks ...

What do you dislike or think could be improved?

We use blocking/outs quite a bit as we keep the day before a reservation and the day after empty. This could be easier, both processes are complicated and difficult to do in volume when you need to block/...

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
n/a

October 18, 2021

innRoad Review: We love EVERY aspect of this software!

Owner & Manager from Motel in Warner (United States)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

* easy to learn and master * logical and useful features * knowledgeable tech and industry support * great pricing *never encountered “down time” where it didn’t work (unlike the previous compa...

What do you dislike or think could be improved?

We have not encountered any problems or usage that need to be changed. Tech support is great at instantly solving any problem and always folllows-up until things are completely resolved!

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 12, 2021

innRoad Review: Very user friendly!

Owner from Motel in Old Forge (United States)

Recommend 10/10
Full blue star
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What do you like most?

InnRoad make taking reservations easy plus so much more. It is so user friendly that training new employees have been a breeze! From reservations to daily reports to full merchant services this company ch...

What do you dislike or think could be improved?

I love that you can make group reservations very easliy, however I wish there was the ability to add a room after the reservation has been made.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

October 12, 2021

innRoad Review: Great System

Hotel Administrator from Boutique in St. Pete Beach (United States)

Recommend 9/10
Full blue star
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What do you like most?

*Very easy to use *Very easy to train *Very easy to book reservations *Very easy to move and cancel reservations *Reporting is easy to do and understand

What do you dislike or think could be improved?

One thing I think that needs to be improved is the ease of multiple bookings by same party. Also need to fix the telephone line on folio. It never comes over right from booking engines. I always have to f...

Customer Support
4
Ease of Use
5
Value for money
5
Implementation
4

Pricing

Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

Recent News & Content

Recent articles

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Recent press releases

Resources & reports

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innRoad doesn’t have any free e-books or reports available

Popular innRoad Integrations

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