The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 59 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
INTELITY shines in ease of use and customer support — especially for brand properties (4.1/5) , with exclusive features like Housekeeping and Guest Comfort Controls.
Staymyway shines .
Side-by-side ratings based on 59 verified hotelier reviews on HTR.
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| Starting Price | From $100/mo | Contact sales |
| Verified Reviews | 59 | 0 |
After analyzing 59 verified reviews, INTELITY users most value its technical support and customer service, guest experience enhancement, customization and flexibility, while Staymyway users highlight . Click any theme to see what reviewers say.
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Technical Support and Customer Service
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Guest Experience Enhancement
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Customization and Flexibility
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Integration with Existing Systems
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User Interface and Usability
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Implementation Time
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How each product ranks among Hotel Guest Apps vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #10 9 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #8 31 reviews | — |
| Large (75-199 rooms) ▾ | #8 11 reviews | — |
| X-Large (200+ rooms) ▾ | #6 7 reviews | — |
By Property Type
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| Boutique ▾ | #5 33 reviews | — |
| Luxury ▾ | #6 38 reviews | — |
| Branded / Chain ▾ | #9 14 reviews | — |
| Extended Stay | #12 2 reviews | — |
By Region
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| North America ▾ | #3 46 reviews | — |
| Europe | #19 4 reviews | — |
| Asia Pacific | #9 2 reviews | — |
| Middle East | #11 1 reviews | — |
Choosing the right hotel guest app hinges on your property’s specific needs, existing infrastructure, and guest expectations. INTELITY Guest Mobile Apps and Staymyway both aim to streamline guest interactions, but they differ dramatically in maturity, features, and market presence. Your decision should be guided by which platform aligns best with your operational goals and customer experience ambitions.
INTELITY, with its extensive review base and recent updates, provides a robust, trusted solution. Staymyway offers a simplified, less proven alternative. Which aligns better with your hotel’s strategic priorities?
Both products aim to elevate the guest experience through mobile access, but INTELITY has a clear advantage due to its established presence and feature set. INTELITY’s platform supports a broad suite of functionalities, including mobile check-in, mobile keys, service requests, in-room dining, and digital concierge tools. Its integration with over 100 hotel systems facilitates comprehensive operational management.
Staymyway, by contrast, primarily focuses on mobile room access and basic interaction features, with no current reviews or documented integrations. While simple to deploy, it lacks the extensive capabilities and proven track record of INTELITY.
Given the more mature platform and extensive user feedback, INTELITY’s proven reliability makes it the more dependable choice. Are you prepared to invest in a proven solution with a wider feature set?
If your hotel needs a comprehensive guest engagement platform with multiple features, extensive integrations, and international reach, go with INTELITY. It’s suitable for luxury, boutique, and resort properties seeking scalable, customizable solutions backed by hundreds of reviews and recent positive feedback.
If your hotel requires only basic mobile key access and minimal guest interaction, and you prefer a simple, low-cost entry point, Staymyway may suffice. However, note that Staymyway’s lack of recent reviews and limited feature documentation make it a riskier option for hotels wanting assured performance.
For most hotels prioritizing reliability, recent user validation, and feature depth, INTELITY remains the preferred choice.
INTELITY’s user interface earns a high 4.49/5 rating, with reviewers praising its intuitive design and smooth onboarding process. Many users highlight how staff find the system easy to adopt, especially with adequate initial training, though some mention that its complexity can pose a minor learning curve initially.
Staymyway’s lack of reviews prevents a clear usability assessment. Its minimal feature scope suggests a straightforward user experience, but without recent user feedback, certainty is limited.
Edge: INTELITY.
INTELITY offers 18 distinct features, including mobile check-in, digital keys, POS & PMS integrations, in-room dining, guest messaging, and local recommendations. Its platform supports a full digital guest journey, making it versatile for varied property types.
Staymyway, with no documented features beyond mobile key and basic notifications, lacks the breadth of functionalities found in INTELITY. Its limited features restrict its utility to straightforward access and communication.
Edge: INTELITY.
INTELITY’s support system is rated 4.5/5, with reviews emphasizing prompt, responsive assistance and dedicated account management. Clients praise the support team’s expertise and proactive approach, though some mention support delays during peak times.
Staymyway has no available reviews or ratings on customer support, making it impossible to assess its service quality. Given INTELITY’s established reputation, it clearly has the upper hand.
Edge: INTELITY.
INTELITY boasts 56 verified partners, including major PMS and POS systems like Cloudbeds, Oracle Hospitality, and Vingcard. Its extensive integration network supports seamless operation across diverse hotel technology stacks.
Staymyway only integrates with 7 providers, including basic systems like Lean Hotel System. Its limited integrations suggest challenges scaling with existing hotel infrastructure or expanding functionalities.
Edge: INTELITY.
INTELITY’s 45 reviews over the past six months culminate in an overall rating of 4.41/5, with a 91% likelihood to recommend. Property segments like resorts and boutique hotels favor its versatile offerings, with specific praise for its customer service and ease of use.
Staymyway lacks recent reviews or ratings, preventing a meaningful comparison. Its absence from review platforms indicates low market validation, making INTELITY the clearly preferred choice among hoteliers.
Edge: INTELITY.
INTELITY’s pricing starts at $100 per room per month, with no free tier or trial offered. Additional costs for implementation and customization may apply, but the platform’s pricing reflects its enterprise-level capabilities.
Staymyway’s pricing details are unavailable, suggesting it may be a less transparent or less scalable solution. Its likely lower cost may appeal to small properties but comes with potential limitations in features and support.
Not ideal if:
Not ideal if:
The core difference lies in scope and market validation: INTELITY offers a mature, feature-rich platform with broad integrations and a proven track record, while Staymyway is a minimal, less documented solution focused on mobile access.
If your hotel values reliability, comprehensive features, and international support, choose INTELITY. Its extensive review history and recent updates confirm its ongoing suitability for diverse property types and markets.
For small, budget-conscious hotels seeking quick, simple access solutions without extensive features, Staymyway might serve temporarily—though the lack of recent reviews and feature detail is a concern.
In conclusion, for most hotels aiming to deliver a modern, guest-centric experience with operational efficiency, INTELITY remains the clear choice. Staymyway may be suitable for very basic needs but lacks the proven reliability and depth of INTELITY.
According to HTR's product database, INTELITY Guest Mobile Apps and Mobile App (STAYmyway) share 0 features. Here are the key differences — features one has that the other lacks.
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| Amazon Hospitality Partner | ||
| Bell services | ||
| Digital concierge | ||
| News & weather | ||
| POS & PMS Integration | ||
| Secured Data Protection |
Showing top differences. 6 more features differ between these products.
We analyzed 1 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Terranea Resort is dedicated to providing superior guest service and is committed to exploring new ways to enhance our amenities and create an environment of ultimate luxury and co..."
No published case study for this goal yet.
What hoteliers love
While the Intelity support team is frequently praised for its responsiveness and dedication, a few reviews mention delays in support and the need for... While the Intelity support team is frequently praised for its responsiveness and dedication, a few reviews mention delays in support and the need for improvement in resolving technical issues promptly.
Intelity's platform is praised for significantly improving guest experiences by providing features such as mobile keys, online check-in, and in-room t... Intelity's platform is praised for significantly improving guest experiences by providing features such as mobile keys, online check-in, and in-room tablets. Several reviews mention how these features have modernized their service offerings and met high guest expectations.
Multiple reviews highlight Intelity's strong customization capabilities, allowing hoteliers to tailor the system to specific needs, whether through da... Multiple reviews highlight Intelity's strong customization capabilities, allowing hoteliers to tailor the system to specific needs, whether through data management or guest interactions. The platform adapits well to different hotel concepts with features like personalized mobile apps and customizable tablets.
Where hoteliers push back
Although the platform is generally praised for being user-friendly, some reviews highlight issues with the user interface, including outdated designs... Although the platform is generally praised for being user-friendly, some reviews highlight issues with the user interface, including outdated designs and occasional glitches that impact the overall user experience.
A notable concern among users is the implementation period of the Intelity system. Some reviews express frustration over the prolonged time to get the... A notable concern among users is the implementation period of the Intelity system. Some reviews express frustration over the prolonged time to get the system fully operational, attributing delays to complex integrations with other vendors.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. INTELITY Guest Mobile Apps and Mobile App (STAYmyway) share many core Hotel Guest Apps features, but each has unique capabilities. INTELITY Guest Mobile Apps offers 56 verified integration partners, while Mobile App (STAYmyway) offers 7. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. INTELITY Guest Mobile Apps leads in ease of use at 4.6/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
INTELITY Guest Mobile Apps: No. Mobile App (STAYmyway): No. Neither product currently offers a free tier. Most Hotel Guest Apps vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. INTELITY has an HT Score of 32 and Staymyway has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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