IQWare HMS vs. Little Hotelier:
Which Is Right for You?

The Decision

When choosing a hotel management system, your primary goal is to find a solution that simplifies operations, improves guest experiences, and offers reliable support. Both IQWare HMS and Little Hotelier aim to streamline various aspects of hotel management, but they diverge significantly in their market focus, user feedback, and feature robustness. Which platform is better suited for your hotel's specific needs?

IQWare is a longstanding player with a broad feature set aimed at larger or multi-property hotels, but its recent reviews are scarce and unconvincing. Little Hotelier, meanwhile, dominates in recent reviews, with over 1,600 ratings and a 93% likelihood to recommend, making it a more proven choice for small to mid-sized properties.

Is IQWare HMS or Little Hotelier Better for Hotels?

IQWare offers a comprehensive platform that covers reservations, POS, asset management, and more, designed to serve medium to large hotels or resort chains. In contrast, Little Hotelier focuses on small properties, delivering an all-in-one system that consolidates reservations, channel management, and guest engagement into one user-friendly interface.

While IQWare's platform provides many features, the latest reviews highlight significant concerns about support quality and software delivery. Little Hotelier, on the other hand, benefits from recent, detailed feedback emphasizing ease of use, operational efficiency, and extensive integration options. Are you looking for a proven, well-supported solution for a small property or a broad, feature-rich platform for larger operations?

IQWare HMS vs Little Hotelier: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, multi-property management system with advanced asset and revenue management, IQWare's platform could be suitable. However, given the lack of recent reviews and the severe negative feedback from one client about non-delivery, its suitability is questionable.

If your hotel is small or boutique, prioritizing ease of use, online distribution, and quick implementation, Little Hotelier is the clear choice. Its 1,654 recent reviews and 93% recommendation rate demonstrate its effectiveness and customer satisfaction. For properties aiming for simplicity and proven support, Little Hotelier is the better fit.

Is IQWare HMS or Little Hotelier Easier to Use?

IQWare's interface receives a moderate 3.38/5 rating, with some reviews indicating that it feels outdated and glitchy. Support experiences appear inconsistent, with reports of difficulty in resolving issues and questions about software delivery.

Little Hotelier scores 4.62/5 for ease of use, with reviewers praising its intuitive interface, mobile app, and straightforward onboarding process. Customers also highlight its reliable customer support, with agents who understand hospitality. Edge: Little Hotelier.

Which Has Better Features: IQWare or Little Hotelier?

IQWare offers an extensive suite, including reservations, POS, asset management, and more, but the total number of unique features isn’t specified. Little Hotelier boasts 32 features exclusive to its platform, such as channel management, booking engine, revenue reports, automated night audit, and online check-in.

While IQWare's features cover a broad scope, the absence of recent positive reviews and customer feedback limits confidence. Little Hotelier’s wide array of integrated features, praised for their practical application, makes it the more attractive option. Edge: Little Hotelier.

Which Has Better Customer Support: IQWare or Little Hotelier?

IQWare's support rating sits at 3.63/5, with reviews mentioning inconsistent support quality and frustration over unresponsive service, especially after payment. One client strongly criticized the company for breaching contract and not delivering the product after paying $12.5K, describing them as a scam.

Little Hotelier’s support is rated 4.55/5, with reviews emphasizing helpful, knowledgeable staff and prompt assistance. Customers value its hospitality background and responsiveness. Edge: Little Hotelier.

Which Has More Integrations: IQWare or Little Hotelier?

IQWare has 20 verified integrations, including major partners like SiteMinder, Revinate, and HelloShift. Little Hotelier exceeds this with 71 verified integrations, sharing key partners like SiteMinder, Revinate, and Canary Technologies but also adding numerous partners in booking, guest engagement, and channel management.

More integrations mean easier connectivity with your existing systems. With nearly four times the partner count, Little Hotelier offers broader connectivity options. Edge: Little Hotelier.

Which Do Hoteliers Rate Higher: IQWare or Little Hotelier?

IQWare’s overall rating is 2.83/5, with only four reviews and no recent feedback, indicating limited user satisfaction and confidence. In contrast, Little Hotelier’s 4.3/5 rating, based on 1,654 reviews, with 114 in the past six months, shows a strong, current user base.

Recent reviews for Little Hotelier highlight its ease, reliability, and support, echoing a high Net Promoter Score of 9.19/10. For proven user satisfaction, Little Hotelier is the clear leader. Edge: Little Hotelier.

How Much Do IQWare and Little Hotelier Cost?

IQWare’s pricing details are unavailable, but historically, it’s a premium, enterprise-focused system that likely involves high implementation fees and ongoing costs. Little Hotelier charges a straightforward $400 monthly fee, with no hidden charges or free trial, making it transparent and accessible for small properties.

Considering the high costs often associated with IQWare and the transparency of Little Hotelier’s pricing, the latter provides better value for small hotels seeking simplicity and affordability.

What Type of Hotel Should Use IQWare?

• Hotels that operate multiple properties and need extensive asset and revenue management.
• Large resorts or condo-hotels managing complex operations.
• Hotels seeking a platform with broad, customizable features.
• Teams willing to invest in a long-term, comprehensive system.

Not ideal if your property is small, requires quick setup, or values customer support highly, given recent negative feedback about delivery and support.

What Type of Hotel Should Use Little Hotelier?

• Small hotels, inns, boutique accommodations, and vacation rentals.
• Properties that prioritize ease of use, quick onboarding, and mobile management.
• Hotels looking for a cost-effective, all-in-one platform with channel management.
• Teams that want reliable support and proven customer satisfaction.

Not ideal if your hotel has complex multi-property needs, requires advanced asset management, or needs highly customizable enterprise features.

Little Hotelier vs IQWare: The Bottom Line for Hotels

IQWare offers a broad set of tools aimed at larger or multi-property hotels, but its recent reviews, support issues, and delivery concerns make it a risky choice for smaller properties. Its platform might benefit large operations willing to navigate potential support challenges and higher costs.

Little Hotelier, by contrast, is a well-supported, easy-to-use system that consistently receives positive feedback from small hotels and boutique properties. Its extensive integrations, affordable pricing, and recent high ratings make it the recommended choice for the majority of small to mid-sized hotels seeking operational efficiency and guest satisfaction.

In summary: For small hotels wanting a reliable, user-friendly system backed by recent positive reviews, Little Hotelier stands out. If your hotel operates multiple properties or requires complex management tools, IQWare could be considered, but only if support and delivery issues are thoroughly vetted beforehand.