Little Hotelier by SiteMinder

Owner

2 months ago

Verified

... Little hotelier support our reservations process a lot, it very easy to check-in check out and adjust the rooms. It also link with OTA and helps us mange room available as well. ...

Owner

2 months ago

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... Is there a mobile app that can make our work easier, eliminating the need to jot things down on paper Something simple and convenient. ...

Owner

2 months ago

Verified

... The Little hotelier system is a good technology that I use it everyday to see all reservations at my property. It very simple. ...

Owner

2 months ago

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... For the direct booking engine features, It would be more powerful system. if it can collect the money to the hotel. ...

Owner

2 months ago

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... I would like to have the report that can show daily report. For now we have to fillter it as manual. ...

Owner

2 months ago

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... In this Little Hotelier system, it's mobile app, I can manage bookings and check guest details even when I’m not at the property. ...

Manager

2 months ago

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... It's very convenient and helps the hotel operate more efficiently. It saves time in managing bookings, especially when customers cancel; there's no need to manually process cancellations. ...

Marketing Manager

2 months ago

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... minimum length of stay, allotment) on one page and then replicate those changes across many channels. Thank you. ...

Marketing Manager

2 months ago

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... length of stay, allotment, etc) on one place and then replicate those changes across many channels. Thank you. ...

Reservation Manager

2 months ago

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... length of stay, allotment, etc) on one place and then replicate those changes across many channels. Thank you. ...

Owner

2 months ago

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... The price is quite high comparing with the revenue we receive, the reason we still use it is the channels to help us see all bookings. ...

Owner

2 months ago

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... l ike this system because it helps manage room bookings efficiently and is easy to use. It can also be accessed via mobile, automatically updates room availability, and prevents overbooking. ...

Owner

2 months ago

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... The Little Hotelier system ensures that availability, rates, and inventory are instantly updated on all connected OTAs, reducing manual errors. It support our property a lot. ...

Owner

2 months ago

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... The channel manage in Little Hotelier effectively connects with 3-4 OTAs, ensuring smooth synchronization of availability, prices, and bookings without manual updates. ...

Sales & Marketing Manager

2 months ago

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... system is very good and easy to use for managing our reservations all in one place. Inventory is very easy to use, Mapping ...

Owner

2 months ago

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... Always send update to customer ...

Owner

2 months ago

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... The Little hotelier is the realtime update system. When I would like to change the price I can update it and it will show in all channels I connected. ...

Owner

2 months ago

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... Little hotelier has an application which allow me to upload price & allotment in the system and it will linked & updated to all channels automatically. ...

Sales Coordinator

2 months ago

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... I like the automatic alotment cut-off part where we don't have ...

民宿管家

2 months ago

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... in revenue, occupancy rates, and other metrics. It automatically imports customer information from the booking websites, ...

Owner

2 months ago

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... Little Hotelier connects with multiple OTAs and keeps room availability and rates updated across all channels in real-time. It's a helpful system. ...

Front

2 months ago

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... Little Hotelier keeps my availability and pricing synced across all OTAs. This eliminates double bookings and ensures accuracy for guests booking through different platforms. ...

Owner

2 months ago

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... Managing reservation by mobile phone ...

Owner

2 months ago

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... In calendar while it shows room status, it lacks advanced features for scheduling or managing cleaning tasks and record guest request function as well. ...

Front manager

3 months ago

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... The little hotelier is the realtime system update. I had experienced about updating price in system ...

Admind

3 months ago

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... Hotelier has been a game-changer for managing our villa bookings across Airbnb, Booking.com, and Agoda. The ...

Villa Owner

3 months ago

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... Safe our times for control online platforms. Open and close room available also easy. Good Job Little Hotelier software and manage. ...

Owner

3 months ago

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... support me by provide just document and let me contact OTAs directly. From my perspective I think the system should help communicate with OTAs not put it to customer. ...

Owner

3 months ago

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... doing a manual reservation. It's a little clunky to use. Also would be nice to be able to use established codes from Direct Booking when doing a ...

Receptionist

3 months ago

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... Could it be the AI´s answers, so it's not just a half-baked solution and actually check your real problem. ...

Gerencia

3 months ago

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... link with reservation systems. Speed ​​in the automatic payment of commissions. Attention by the Little Hotelier ...

Owner

3 months ago

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... Channel manager helps us adjust the number of available rooms automatically, saving time and preventing overbooking I love this feature. ...

Owner

3 months ago

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... Enable viewing all information in one place, providing quick access to customer details and allowing faster processing o f requests. ...

Owner

3 months ago

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... At Shada Chiangmai is one of my business that I am taking care, with Little Hotelier I can manage hotel from everywhere and check reservations with my staff by just open calendar in system everyday. ...

Owner

3 months ago

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... Easy manage OTA's bookings ...

Front

3 months ago

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... For repeat guests, I have to manually track their preferences and offer discounts myself, as there’s no built-in loyalty system. ...

Front

3 months ago

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... Little Hotelier automatically syncs my rates and availability on Booking.com and Airbnb. I no longer worry about double bookings or manually updating each platform. ...

FD

3 months ago

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... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...

Owner

3 months ago

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... Some part of the technology we cannot use it or deeply understand it. It would be nice if Little Hotelier can provide retraining session or updating system every quarter. ...

Owner

3 months ago

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... our property, we have 2 staffs here. I & my son can help each other by using Little Hotelier to see all reservation. It's very nice & easy for us & small property. ...

Owner

3 months ago

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... Little hotelier is the simple system that allow me to pass the jobs of hotel to my staff very easy. I can also checked all reservations by phone which is very simple. ...

Owner

3 months ago

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... and beside the hotel owner. I also have another business so I am quite busy. Little Hotelier helps me take care everything about reservations - checking in-out, record payment, report and etc. Now ...

Owner

3 months ago

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... Would be great if the report in little hotelier can have the report that we can print out & send to Immigration. Now we have to do manual every month. ...

Owner

3 months ago

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... I like the little hotelier mobile application since It's very simple to use. Everyday I can see the booking with Mobile phone, updating the price and do many things with just open application. ...

Director

3 months ago

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... Little Hotelier is a good system helps me easy to update reservation to OTAs. no need to go to each OTAs. ...

Marketing Manager

3 months ago

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... I like that the booking system is easy to understand and easy to work with, it takes very little time and saves the staff time. ...

Marketing

3 months ago

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... I would like to continue developing the booking system to be more convenient and take less time than this. I believe your system needs to be better than this. ...

Owner

3 months ago

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... Little Hotelier provides an all-in-one platform that simplifies managing reservations, payments, and channel distribution effortlessly. Everything works seamlessly. ...

Owner

3 months ago

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... The platform is user-friendly, integrates seamlessly with OTAs, and offers excellent customer support. It ensures smooth operations and significantly improves our management processes. ...

Owner

3 months ago

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... Little Hotelier is incredibly easy to use, integrates seamlessly with OTAs, and simplifies managing reservations, payments, and reports effortlessly. overall it's good. ...

Owner

3 months ago

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... Little Hotelier is simple to use, offers excellent features for reservations and channel management, and provides a reliable way to handle all operations effectively. ...

Owner

3 months ago

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... Little Hotelier provides a user-friendly interface, smooth OTA integration, and effective tools for managing bookings and reports. It simplifies operations and saves valuable time. ...

Owner

3 months ago

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... Nothing needs improvement. Little Hotelier delivers exactly what small hotels need, with all its features working seamlessly to make operations easier. ...

Owner

3 months ago

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... No improvements are necessary. The software already provides a flawless experience, meeting all the requirements for managing a small hotel effectively. ...

Owner

3 months ago

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... The platform is intuitive, offers excellent features, and ensures smooth communication with OTAs. It greatly enhances efficiency and streamlines hotel management. ...

Owner

3 months ago

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... Little Hotelier simplifies managing bookings, payments, and OTAs. Its functionality and reliability make it an essential tool for small hotels. ...

Owner

3 months ago

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... Little Hotelier combines powerful tools for reservations, channel management, and reporting in one intuitive platform. It’s a fantastic solution for managing small hotel operations. ...

Owner

3 months ago

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... Adding real-time pop-up notifications showing room night bookings would make the system even more efficient and help with quick updates. ...

Owner

3 months ago

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... The platform simplifies booking management with its easy-to-navigate calendar. It’s efficient and eliminates the hassle of managing room allotments manually. ...

Owner

3 months ago

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... Little Hotelier offers a simple and efficient calendar interface, making booking management straightforward. It also eliminates concerns about room allotment, saving time and effort. ...

Owner

3 months ago

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... The calendar view is easy to use, providing a clear and organized way to manage bookings. It also automatically handles room allotment, making operations hassle-free. ...

General Manager

3 months ago

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... is its ease of use and high efficiency. It helps us seamlessly manage all our booking channels, automate processes, ...

Manager

3 months ago

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... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...

manager

3 months ago

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... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...

Manager

3 months ago

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... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...

Manager

3 months ago

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... • Help to prevent the overbooking. • Help to manage the list name of customer. • Fast notice when have a reservation. ...

GM

3 months ago

Verified

... Reduce time and make it easier to manage bookings and hotel management can view updates anywhere via mobile and update work with staff better. ...

Owner

3 months ago

Verified

... Can't extract the data we input. We need a report that shows the names of guests in each ...

Tech

3 months ago

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... It is a bit time consuming to double check pricing on our rooms that are set for the year. A way to export a report showing the price set for each room for the entire year would be helpful! ...

Owner

3 months ago

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... to activate the software, which I never did, they automatically started charging my card. I sent multiple emails canceling ...

Operation Manager

3 months ago

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Owner

3 months ago

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... tasks. Tasks like sending confirmation emails, managing payment reminders, and even requesting guest feedback are handled ...

Owner

3 months ago

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... think Little Hotelier is a good system that helps me update reservation to OTAs. I don't have to go to OTAs backend ...

owner

3 months ago

Verified

... 1. The update time for bookings from other OTA and synchronization with Little Hotelier system should be much faster, as it can lead to overbooking. 2. When the hotel manages the calendar and assigns rooms to guests, and new bookings come in, there should be no unallocated. ...

Manager

3 months ago

Verified

... the little hotelier system because it helps me to manager all the bookings from all the channels with one platform. It’s ...

General manager

3 months ago

Verified

... • Help to prevent the overbooking. • Help to manage the list name of customer. • Fast notice when have a reservation. ...

Manager

3 months ago

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... Quickly and easily made a low-season special that I can edit or delete anytime I like. Monitoring and managing new bookings can be done quickly and efficiently. ...

Owner

3 months ago

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... calendar in Little hotelier to see everything. No more take note on the book. ...

Owner

3 months ago

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... With Little Hotelier, we can update all availibility to all the channels. Online ...

Owner

3 months ago

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... Front Desk Help to save the time because front desk can see everything to this and no need to see many application. ...

Owner

3 months ago

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... I want the system to be able to generate immigration forms for customers automatically because most of our customers are foreigners and they don't like doing it manually. ...

Owner

3 months ago

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... It helps make booking management much easier, eliminating the need to manually write things down or use Excel, making the process more organized. ...

Owner

3 months ago

Verified

... loses revenue. Also, there is a time gap before the system is updated, and we have had a few cases where bookings ...

Owner

3 months ago

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... Easy to used and can manage all booking in one page. easy to used and can manage all booking in one page. ...

Owner

3 months ago

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... The automation and synchronization across multiple booking channels are seamless, reducing the risk of over-bookings and manual errors effectively, recommended this. ...

Owner

3 months ago

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... At first the platform is quite complicated to use but as a time go by it will get easier to use. ...

Owner

3 months ago

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... The ease of managing room inventory and sending automated confirmation emails makes daily operations smooth and less stressful. Good for small hotels. ...

Owner

3 months ago

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... Adding customizable templates for guest emails would be a great addition. It would help tailor communications to reflect our brand. ...

General manager

3 months ago

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... using it that sometime the system down, it cannot upload price have to refresh. ...

Owner

3 months ago

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... Real time update system ...

Partner-owner

3 months ago

Verified

... I think the cost is still high comparing with another solution and lack of advanced & customisations features. It is good if you want a simple solution to save time and avoid booking mistakes. ...

Admin

3 months ago

Verified

... mind. I think there should be more bookings. And easy to control, don't worry about forgetting the booking date blog ...

Pool villa management

3 months ago

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... Little Hotelier simplifies repetitive tasks such as updating information across ...

admin.

3 months ago

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... What i like the most is to set or adjust the price in one place but can change in the app at the same time without wasting time changing apps one by one which may cause us to make mistakes. ...

Owner

3 months ago

Verified

... system it connects to all platforms, availability and prices are updated automatically. This prevents double bookings. ...

Front manager

3 months ago

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... The system helps staff quickly see who is coming and going. It makes the check-in and check-out process smooth. It easy to see all bookings in one calendar. ...

Front manager

3 months ago

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... In the report tab, I can see all guest details are stored in one place. Staff can check bookings and any special requests easily. We can also transfer the housekeeper tasks to maid. ...

Front office

3 months ago

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... The emails sent to guests look basic. You cannot change the design much as you want. Also if the booking was canceled sometime it update slow. ...

Owner

3 months ago

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... seperate room. That means sometime I need to adjusted manual when I received booking as whole house. It would be ...

Owner

3 months ago

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... Before we use manual system after we get this software it helps us a lot to work easier. Easy for understanding. ...

Reservation Manager

3 months ago

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... satisfied with the LH system. It would be ideal if the reservation could be split automatically when a guest wished to switch rooms ...

Owner

3 months ago

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... satisfied with the LH system. It would be ideal if the reservation could be split automatically when a guest wanted to transfer ...

Owner

3 months ago

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... Front Desk help me to save the time to managed my our booking because before i use front desk i just write the booking in book and sometime make me forget. ...

Owner

3 months ago

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... Inventory ... ... Make it easier to open and close rooms through online ...

Director

3 months ago

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... approach for managing our inventory and rates. Furthermore, the Little Hotelier smartphone ...

Owner

3 months ago

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... helps to manage everything, reduces the problem of overlapping room bookings, making time for other management tasks. Having ...

Owner

3 months ago

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... From my opinion, Little Hotelier system is a useful system, easy to manage reservations, I can see all reservation from all otas in same calendar. It safe time a lot. ...

Manager

3 months ago

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... Easy manage allotment ...

Owner

3 months ago

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... Payment gateway should have many methods to support, I want QR code or transfer money link with mobile banking. should add in this system. ...

Owner

3 months ago

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... System is good easy to use and mobile app is very helpfull. Channel manager is very help us to have more booking. ...

Front desk

3 months ago

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... I like the team support and front desk system. I am front receptionist, it save my time to manage booking ...

Owner

3 months ago

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... Channel manager update fast no overbooking since I use this system save time can connect to many website in one system. ...

Owner

3 months ago

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... This function help me to save time about check the booking, How many booking we got and close allotment automatically I love it. ...

Owner

3 months ago

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... The AI chatbot is usually useless. No option to set your own weekend-days in direct Booking. The bugs in the system cause overbooking in the hotel sometimes. ...

Owner

3 months ago

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... Customer support is very convenience. Little Hotelier system is not complicated and easy to control. Little Hotelier system help me save time and easy to manage reservation. ...

Operations Manager

3 months ago

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... other room types would have making the process of pricing much more simplified. ...

Marketing Lead

3 months ago

Verified

... cancellation and reporting to LH should be automated. Promotion and rates plan should be more customizable. Uploading of ...

Hotel receptionist

3 months ago

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... About mobile aplication, sometimes it's delay. And also about 2FA sometimes need to verified and I need to call support team. ...

Owner

3 months ago

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... Channel manager to update rate plan and stop sales, mobile application easy to use when I am outside so I can check and manage the rooms. ...

GSA

3 months ago

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... I like the inventor. It help me to manage the selling by online travel agencies to be easy and decrease the error about the room management. ...

Owner

3 months ago

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... install, staff to help, easy to contact the help desk, bot responds quickly, can be used on multiple devices such ...

Owner

3 months ago

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... Using the system is not complicated, making management easier in opening and closing rooms, much more convenient and faster. ...

Owner

3 months ago

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... Front desk this feature helps me to manage reservations easily and save of time I don't have to add reservation manually. ...

Front desk

3 months ago

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... Invoice since unable to change header of the invoice which I have to do it manually please improve on this. ...

Admin finance

3 months ago

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... (rates, minimum length of stay) on one page and then duplicate those changes to other channels. The staff is really quick ...

Manager Operational

3 months ago

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... (rates, minimum length of stay) on one page and then replicate those changes across many channels. The staff is very responsive ...

Supervisor

3 months ago

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... restrictions (rates, minimum length of stay) and able to replicate those changes across many channels. The staff is very helpful ...

Owner

3 months ago

Verified

... Applications on the phone / I like the app on my phone because I can manage it myself. It works pretty well for now, but I think it can be improved to be more stable. It would be nice if I could manage everything on my phone in one step. ...

Director

3 months ago

Verified

... Additional features such as, unified messaging across all OTA’s, ability to derive prices off other room types, features such as Operational schedules for housekeepers & cleaners. ...

owner

3 months ago

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... Help facilitate and making the work easier and time-saving. ...

owner

3 months ago

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... Help facilitate and making the work easier and time-saving. ...

Front Office

3 months ago

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... Sometimes, it takes time to open a reservation. If you could add a feature to split a reservation, it would be greatly appreciated. ...

Owner

3 months ago

Verified

... For Little Hotelier, we have experience with it for a year, we like the system since it help up improves reservation process a lot, no overbooking, easy to see calendar & room. ...

Owner

3 months ago

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... With Little Hotelier, I think it support my hotel on reservation process, better than do all by manual. I think it works for my property and since ...

Owner

3 months ago

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... it for checking in guests, managing bookings, and making invoices. My staff also learned quickly. ...

Owner

3 months ago

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... in one place. This saves a lot of time and makes it less likely that something gets forgotten or done wrong ...

Owner

3 months ago

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... it for checking in guests, managing bookings, and making invoices. My staff also learned quickly. ...

Owner

3 months ago

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... Since we use Little Hotelier, I feel myself have more time to manage property. Now I am working as a remote from online. I can check booking, update price & monitor from everywhere. ...

Owner

3 months ago

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... various online channels. This eliminates the need to manually update room numbers and helps prevent overbooking. ...

Owner

3 months ago

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... Please make it possible to adjust prices from within a single app, which would save time and make price adjustments much easier. ...

Owner

3 months ago

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... I would like the system to be able to generate documents for immigration (TM6) directly, so that it can be easily provided to tourists without having to manually write it out. ...

Owner

3 months ago

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... Except how easy it is, the other reason made we loved the system is we can set up all the price in one platform not just allotment. ...

Owner

3 months ago

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... A front desk system simplifies operations by automatically handling bookings, eliminating the need to manually check each one. That's help a lot. ...

Managing director

3 months ago

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... No more overbooking and every setting can mostly be done in a click of an eye. No hassel of worrying putting ...

Owner

3 months ago

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... require receipt but what system could do is issuing invoice with PAID status, it seems the same thing but there are different standard for each company. I ended up buying PDF editor apps to edit the invoice to match my customer's need. 2. Most time fail when sending invoice to email from mobile apps, it didn't ...

DOSM

3 months ago

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... Reporting for accounting could be more detailed and more insights for booking engine would be helpful. As we manage 20+ properties, a group login and dashboard would be appreciated. ...

Reservation manager

3 months ago

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... Little hotelier helps us improves mannual process a lot. We love it because we never over bookings case come in since start use Little Hotelier. ...

Assistant Manager

3 months ago

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... User friendly and helps to reduce manual works ...

Owner

3 months ago

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... I am impressed. And the management system is easy to understand. Easy check-in a nd check-out. It's awesome. ...

Owner

3 months ago

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... The system can automatically manage and close rooms, which helps reduce the time ...

Receptionist

3 months ago

Verified

... via channel manager and I don't have to worry about overbooking , no manual work , time saving . All can control in a s ...

Property Manager

3 months ago

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... You have everything you need and able to easily manage everything from reservation to payments and I really like that it allows you to have a direct booking website. ...

Owner

3 months ago

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... I am an owners, I can adjust prices across all platforms with a single action, simplifying seasonal rate changes, promotions, or last-minute discounts. ...

Owner

3 months ago

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... As the owner of a single villa using platforms like Booking.com and Airbnb, you need a property management system that simplifies operations, prevents ...

Owner

3 months ago

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... managing a 9-room property requires a balance between staying organized and maintaining a personal touch for guests. ...

Owner

3 months ago

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... The system lacks integrated marketing features like upselling services (e.g., tours, meals) or creating dynamic packages. Cannot connect POS system. ...

Owner

3 months ago

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... We use it to support our operation process by using Little Hotelier automates confirmation emails, pre-arrival reminders, and post-stay messages. ...

Manager

3 months ago

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... We use Little hotelier mostly with availability and rates by updating instantly across OTAs, preventing double bookings and ensuring accurate listings on all platforms. ...

Hotelier

3 months ago

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... The Little Hotelier platform keeps room availability and rates consistent across OTAs and the property’s own website, reducing the chance of pricing discrepancies or oversold rooms. ...

Owner

3 months ago

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... Help in connecting most of the Online Travel Agency (or OTA) into one place, simplifying complicate work with just one click. ...

Front desk

3 months ago

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... It's very easy to use and helps update room availibility and prices. The dashboard is simple and very easy to use. ...

Small resort owner

3 months ago

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... reality in time. I can work wih it anytime anywhere, less peper-work but more time free. These are not enough ...

Front office

3 months ago

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... It's help to manage everything in one system ...

Owner

3 months ago

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... Hotel staff can manage reservations and guest requests efficiently via mobile, which allows quick responses to any special requests or issues guests might have, resulting in better service. ...

Owner

3 months ago

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... Little Hotelier has made running our small hotel much easier. The platform is ...

Owner

3 months ago

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... Every time when we received bookings for Agoda, it was very easy for us to see allotment was cut automatic. No overbooking, easy to control all reservations. Can manage property from everywhere. ...

Reservation

3 months ago

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... property management tools, which has made it easier to oversee reservations, guest check-ins. ...

Owner

3 months ago

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... Powerful Channel Management: Saves significant time by automatically updating room availability and rates across all connected booking platforms, reducing the risk of errors. ...

Reservation Manager

4 months ago

Verified

... (rates, minimum length of stay) on one page and then duplicate those changes to other channels. Thank you. ...

Front Desk Manager

4 months ago

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... user-friendly for us. The ability to change regulations (rates, minimum length of stay) on one ...

Manager

4 months ago

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... Not able to add third party it services. they need an api from SiteMinder, but not allowed. we only can input the information manually. ...

FD

4 months ago

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... Easy to use and to learn i manage around 10 different properties all with Little Hotelier and is very practical for me. ...

FD

4 months ago

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... Good service, attentive to every detail. In addition, the program can be used well. In addition, the price is reasonable. It helps manage well and is reasonable. ...

4 months ago

Verified

... Provisional Booking Color Coding: Having provisional bookings displayed in a different color on the calendar would improve our workflow by making it easy to distinguish confirmed from provisional reservations at a glance. 3. Booking Total & Deposit Visibility: The ability to see the total amount or deposit paid for a booking directly on the calendar, without hovering over it, would streamline quick reviews and updates. 4. Combined Discounts and Free Nights: For agents and operators, we often offer both a discount (STO) and free nights. Currently, the system recalculates and distributes the total amount across nights, creating confusion with inconsistent per-night rates. A straightforward option to apply both a discount and free night without these complications would save time and reduce the need for manual explanations. 5. Notifications for Specific Bookings: A notification ...

Manager

4 months ago

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... prices are all connected to Front desk and we can use a multiplier factor to increase prices depending on the platform ...

Manager

4 months ago

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... We are very happy with LH system and trust that it is a amazing automatic system for our property. Overall, we're always ...

manager

4 months ago

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... Airbnb. This integration helps avoid double bookings by automatically updating availability ...

Owner

4 months ago

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... That you could look back on inventory for past room rates. When you do the quick scan and can see the reservation if it could say whether breakfast is booked or not. ...

Front

4 months ago

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... Calender is easy to check the booking and have a register form for guest and can be check about payment. ...

manager

4 months ago

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... get more bookings and I don't have to worry about overbooking at all as Little Hotelier helps it all. ...

manager

4 months ago

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... me get more bookings and I dont have to worry about overbooking at all as Little Hotelier helps it all. ...

Manager

4 months ago

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... Net rates price should be import the price from OTA as a net price (Already cut the commission). Should improve interface to be easy and manage to control too let another in the team to see it. ...

Owner

4 months ago

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... Should improve interface to be easy and manage to control too let another in the team to see it easily. ...

E-commerce consultant

4 months ago

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... It work well for us and so far we don't have any big issue from the system. Sometime a little slow update but no often. ...

CEO

4 months ago

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... for improvement would be to offer a more extensive library of online resources. Having a well-organized FAQ or step-by-step ...

Consultant

4 months ago

Verified

... e Hotelier stands out for its simplicity and ease of use, making it an ideal solution for small hotels, B&Bs, and guesthouses. The platform’s intuitive design and dashboard make managing reservations, inventory, and guest communications effortless. I particularly appreciate the integration with booking channels, which saves time by consolidating bookings from multiple sources into one place. The automation of routine tasks like invoicing and confirmations ...

Ecommerce Manager

4 months ago

Verified

... significant time and reducing the risk of over bookings. The invoicing and confirmation automation is also a notable feature, streamlining ...

Reservation department

4 months ago

Verified

... Reduce the work of the reservation department a lot. No need to close the room. When there is a problem when sending an email, you will receive help from the team very quickly. ...

business owner

4 months ago

Verified

... It helps me manage my small hotel more systematically, without redundancy, and without having to employ many employees. It saves both cost and time. I like it. ...

Owner

4 months ago

Verified

... managing hotel operations, we found that it streamlines booking processes, optimizes distribution, and provides a user-friendly ...

Owner

4 months ago

Verified

... Wonderful experience with the automate system and support from admin team ...

Assistant Managing Director

4 months ago

Verified

... The presence of notifications or notes displayed on the main page of the application for each booking made by customers. A reporting system that supports the languages of each country. ...

FD

4 months ago

Verified

... hotelier system is very fast and user friendly which simplify our work. It is very easy to use to manage the inventory, ...

Accounting

4 months ago

Verified

... hotelier system is very fast and user friendly which simplify our work. It is very easy to use to manage the inventory, ...

PA to Owner

4 months ago

Verified

... Hotelier system. Managing inventory, hotel prices, and stop sales instantaneously is a breeze. We've been using ...

Accounting Manager

4 months ago

Verified

... makes our task easier. It's easy to instantly manage stop sales, hotel rates, and inventory. For many years, ...

Reservation

4 months ago

Verified

... speed and ease of use. Inventory, hotel prices, and stop sales may all be easily managed quickly. We have been ...

Housekeeping Manager

4 months ago

Verified

... system's speed and user-friendliness make our job easier. Stop sales, hotel rates, and inventory may all be readily ...

Owner

4 months ago

Verified

... It may be hard but automating the ability to import previous reservations from channel managers would be a great feature so we do not have to do the manual labor. ...

CEO

4 months ago

Verified

... t simplifies all the difficulties in managing the booking and checking-in/out What I like the best about Little Hotelier ...

Co-Founder

4 months ago

Verified

... The way to contact the IT system should be less procedure and more accessible to do so. The less is perfect ...

CEO

4 months ago

Verified

... simplifies the complexities of managing bookings and check-in/check-out processes. It allows for easy synchronization ...

Property Manager

4 months ago

Verified

... If the app can add dynamic price feature, that will be amazing ...

Hostel Supervisor

4 months ago

Verified

... The experience is seamless, there’s no hassle of moving around to take care of bookings. Reservations are immediately connected, this also reduces errors. ...

CEO

4 months ago

Verified

... generate reservations, I really like that it has an app to control what is necessary from the cell phone. Training ...

Managing Partner

4 months ago

Verified

... public holidays and special holiday week, this made rate planning much easier. ...

Founder

4 months ago

Verified

... reflected in statistical reports. Additionally, room statuses in the app should be visually clear, with red indicating dirty rooms and green for clean rooms. Housekeeping status could be shown similarly on the ...

ecommerce

4 months ago

Verified

... Log activities at Siteminder should be showed on extranet, that is very important to know updates, please provide it to make more satisfying from customer side ...

Owner

5 months ago

Verified

... Very little, a couple of times, perhaps because they're busy, I've been just sent a link with little other explanation but this has usually been sufficient so get the issue solved. ...

Owner of business

5 months ago

Verified

... The set up of a new room or a new price is a bit complicated. I also would like to be able to have a video call, when need to do this kind of operations, with the same person that helped me out to set up the system at the very beginning ...

Manager

5 months ago

Verified

... Automatic surcharge calculations when a guest checks-out early. Thankfully Vibha was able to assist with a temporary solution to this problem. ...

Owner

5 months ago

Verified

... written about your invoicing!I would like to be able to permanently through the booking be able to have exactly what booking ...

Reservations Manager

5 months ago

Verified

... Could be faster. Gets slow sometimes. * That any reservation that is made or changes that a user (receptionist) makes to a reservation, ...

Hotel manager

5 months ago

Verified

... Chatbot may occasionally provide inaccurate information, but having live support available can help quickly resolve issues, particularly with settings or more specific inquiries. ...

Booking Manager

5 months ago

Verified

... The division into different apps (Direct Booking, Front Desk and Channel Management) is a bit confusing. It would be great if it was all combined into just one platform. ...

propietario

5 months ago

Verified

... I especially like the channel manager and the booking engine. They make management easier for me, especially the channel. ...

Jefa de ventas

5 months ago

Verified

... There is no monthly occupancy forecast list. When it comes to billing, there are two things that can be confusing when using a very similar term. ...

Hotel Propietor

5 months ago

Verified

... Is easy, you have everything to run your hotel, also with a lot of upgrades to do your business easier ...

Manager

5 months ago

Verified

... eliminates the necessity for any coding knowledge or costly development services, making high-quality web design available ...

Owner

5 months ago

Verified

... this. In addition I should be able to make my own invoice date. I often run late and I cannot backdate an in ...

Proprieter

5 months ago

Verified

... through LH we could not find what we needed. LH on-line automatic support did not recognize what we were requesting. ...

Owner

5 months ago

Verified

... makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having ...

5 months ago

Verified

... engine. It is FANTASTIC. I believe it is automatic for new accounts. We have been using LH for years and had the ...

Revenue Mangagment

5 months ago

Verified

... system's messenger, first I was attended by a chatbot who brought me to the first attempt at a solution: he told me that it might be necessary to ...

Receptionist

5 months ago

Verified

... Vibha, is really helpfull she taught me a few tricks to have my updated my information. ...

Gerente General

5 months ago

Verified

... They could put a sign at the front desk to indicate the rooms that are being cleaned and that our housekeeper can release it from her cell phone so that the receptionist knows when it is ready. ...

Manager

5 months ago

Verified

... How it looks or design, i think you should improve with the eye catching one than too old one, goodluck! ...

Owner

5 months ago

Verified

... Hotellier booking system is user friendly and with updates is improving continually. ...

Owner

5 months ago

Verified

... the extranet. Eg past guest matching when creating new reservations. Other minor tweaks would also improve ...

5 months ago

Verified

... is a constant pain point 4. To be able to edit the default message for payment reqrequests 5. Better User interface ...

Owner

6 months ago

Verified

... and this creates difficulties on the platform when creating weekly discounts. I want to be very specific with automated ...

Marketing & events manager

6 months ago

Verified

... Little Hotelier Pay is exceptional. It eliminates the need to manually charge and refund cards through EFTPOS machines. ...

Admin

6 months ago

Verified

... another (done via calendar on browser or app) 2. The auto payment, this is a new feature and would definitely ...

FRONT DESK MANAGER

7 months ago

Verified

... It is quite intuitive, simple and fast. It presents very few management problems, making reception work much easier. Visually it is also quite easy. ...

Chief

9 months ago

Verified

... speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website ...

Owner

14 months ago

Verified

... We find managing our holiday unit easy and effortless coordinating two separate booking sites which work in sync and enabling to ensure bookings and check outs ...

14 months ago

Verified

... 1. work from anywhere 2. easy for all staff levels 3. one touch point to control all online platforms 4. efficient and accurate to manage room availability ...

Hotel manager

14 months ago

Verified

... Improve of my over booking. All staff can know available room. Help to adjust manpower. Have function on demand booking. ...

E-Commerce Manager

14 months ago

Verified

... This feature facilitates efficient management and optimization of inventory while ensuring precise blockings. The website's ...

Housekeeping

14 months ago

Verified

... The integration of Little Hotelier with our housekeeping schedule is excellent. It ensures rooms are always ...

Restaurant Manager

14 months ago

Verified

... system's ability to forecast demand has helped with staffing and inventory ...

Little Hotel operator

15 months ago

Verified

... being popular with wedding parties. One of my most major dreams is to have the guest emails history accessible ...

Owner

15 months ago

Verified

... Need alert when new booking coming. Need to record expenses to calculate profit . Monthly fee for low cost hotel like us need disco ...

Owner

15 months ago

Verified

... Room allocation at Not consecutive in the calendar.Sometimes in the dormitory ...

Owner

15 months ago

Verified

... native in the hotel business. Some data needs to be replicated within the system, which ...

Onwer

15 months ago

Verified

... 1.For update hotel monthly price it's complicate 2, (Inventory --> Bulk update) 2.Direct booking graphic user Interface to improve for more easy to understand and more new (it look vintage) ...

Guest Service Agent

15 months ago

Verified

... This website should make Tax Invoices. Moreover, should separate the VAT when the guests make the deposit and then pay in full aftwe. ...

Owner

2 months ago

Verified

... Little hotelier support our reservations process a lot, it very easy to check-in check out and adjust the rooms. It also link with OTA and helps us mange room available as well. ...

Owner

2 months ago

Verified

... Direct booking is good, now we have payment gateway as paypal so it's easy to take payment from customer but in the early stage we're quite struggle to find the payment solution as well. ...

Owner

2 months ago

Verified

... I want the system to allow attaching slips directly within the system because it’s much easier to check compared to sending them via Facebook chat. ...

Owner

2 months ago

Verified

... Little hotelier is a very easy to use system. I am using it at another property to manage all reservations. Dashboard is clear to see. ...

Owner

2 months ago

Verified

... Control the resort by phone ...

Marketing Manager

2 months ago

Verified

... etc) on one place and then replicate those changes across many channels. Thank you. ...

Reservation Manager

2 months ago

Verified

... Little Hotelier system is very easy to use. Every thing is integrated in one place so it is very convenient. The ...

Owner

2 months ago

Verified

... I use Little Hotelier sometimes since when the setting up process it connected everything together. All bookings will come into same calendar, we can update price & room in the system. ...

Owner

2 months ago

Verified

... The Little Hotelier system ensures that availability, rates, and inventory are instantly updated on all connected OTAs, reducing manual errors. It support our property a lot. ...

Owner

2 months ago

Verified

... Processing payments requires third-party tools or manual tracking, which adds extra work. In Thailand it can connect just only some provider. ...

Owner

2 months ago

Verified

... Connect with various booking channels ...

Sales & Marketing Manager

2 months ago

Verified

... We are very happy with the system. Perhaps in the future our the accounting system to be more compatible to our needs at the moment. Thank you. ...

Front Office Manager

2 months ago

Verified

... We are satisfied with the Little Hotelier system. Perhaps in the future, our accounting system will be better suited with our current needs in using the Little Hotelier System. Thank you. ...

Owner

2 months ago

Verified

... Now in peak season, we're having many customer come to visit. One of the reason make our hotel has many booking is selling in various channles & Little hotelier's supporting it. ...

Account Receivable

2 months ago

Verified

... manager saves us a lot of time by keeping all of the agencies in sync and save us a lot of time. Thank you. ...

Owner

2 months ago

Verified

... The system is good, support is good. We're planning to register in online agencies. It would be nice if Little Hotelier can help us register online agents. ...

Owner

2 months ago

Verified

... The direct booking should have the payment tool. Not just a PayPal because most of the customer in Thailand market not use PayPal. ...

Manager

2 months ago

Verified

... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...

民宿管家

2 months ago

Verified

... e booking websites (such as Agoda, Trip.com) have slower update speeds, which can lead to double bookings. Additionally, ...

Hotel reservation

2 months ago

Verified

... Little Hotelier support our reservation process, all direct booking from facebook direct to the system and cut allotment form OTAs ...

Owner

2 months ago

Verified

... For our business plan that we use just less OTAs, I don't think it worth too much. Have to open more OTAs to make it better. ...

Owner

2 months ago

Verified

... The Little Hotelier system consolidates bookings & reservations from all OTAs into one easy-to-read calendar This makes it simple to see availability and make adjustments as we needed. ...

Front

2 months ago

Verified

... Little Hotelier keeps my availability and pricing synced across all OTAs. This eliminates double bookings and ensures accuracy for guests booking through different platforms. ...

Owner

2 months ago

Verified

... The system doesn’t provide tools to upsell extras like tours, meals, or late check-outs directly through the platform. Still have to manual for some features. ...

Owner

3 months ago

Verified

... System is very good it help to manage and reduce over booking. Can connect with so many OTAs and also have mobile app. ...

Front manager

3 months ago

Verified

... Sometime the booking from OTA that should show in calendar we cannot find it. Sometimes we have to direct support to check it. ...

Admind

3 months ago

Verified

... The integration with some platforms could be faster, as there are occasional delays in updates. Additionally, it would be helpful ...

Owner

3 months ago

Verified

... Online chat support is excellent to resolve issues. Front Desk is intuitive and very easy to use. Connectivity to OTA's works well. ...

Gerencia

3 months ago

Verified

... bulk. Better control of our establishment. Ability to link with reservation systems. Speed ​​in the automatic payment ...

Owner

3 months ago

Verified

... I want the system to allow attaching payment slips directly into the system, making it easier and more accurate to verify customer transactions. ...

Owner

3 months ago

Verified

... I want the system to allow attaching payment slips directly into the system, making it easier and more accurate to verify customer transactions. ...

Owner

3 months ago

Verified

... Little Hotelier help us to manage many online travel agency together such as booking.com ...

Owner

3 months ago

Verified

... The other thing we like in Little Hotelier is the report tab. Sometimes I would like to know what's the occupancy & which OTAs give us the booking. We can check it with report tab. ...

Front

3 months ago

Verified

... Little Hotelier automatically syncs my rates and availability on Booking.com and Airbnb. I no longer worry about double bookings or manually updating each platform. ...

Owner

3 months ago

Verified

... We use Little Hotelier to manage our property easily by see all reservations together. We found that there are increasing number from Agoda & bookings after we used system as well. ...

Owner

3 months ago

Verified

... With Little Hotelier, the feature I like the most is the channel manager. Now we mapped 7 OTAs with Little Hotelier and it helps us manage all reservations very easily & simply. ...

Owner

3 months ago

Verified

... Little Hotelier helps us open opportunities for bookings by sending room to various channels. I can see booking uplift with significant number after we open selling in various OTAs. ...

Director

3 months ago

Verified

... The OTA registrations, if can do it would be great and the cost per month is a bit high after promotion. ...

Owner

3 months ago

Verified

... Little Hotelier is simple to use, offers excellent features for reservations and channel management, and provides a reliable way to handle all operations effectively. ...

Owner

3 months ago

Verified

... Little Hotelier provides a user-friendly interface, smooth OTA integration, and effective tools for managing bookings and reports. It simplifies operations and saves valuable time. ...

Owner

3 months ago

Verified

... Little Hotelier combines efficiency, ease of use, and robust functionality. It integrates smoothly with OTAs and keeps daily management simple and stress-free. ...

Owner

3 months ago

Verified

... Little Hotelier offers a comprehensive solution for reservations, channel management, and reporting. The user-friendly interface makes managing hotel operations smooth and stress-free. ...

Owner

3 months ago

Verified

... Sometimes, overbooking occurs despite the system's features. Improving synchronization with OTAs to prevent this issue would make it even more reliable. ...

Owner

3 months ago

Verified

... Little Hotelier is an excellent platform for managing reservations, streamlining operations, and integrating seamlessly with OTAs. It’s reliable and simplifies hotel operations effectively. ...

Owner

3 months ago

Verified

... Little Hotelier simplifies managing bookings, payments, and OTAs. Its functionality and reliability make it an essential tool for small hotels. ...

Owner

3 months ago

Verified

... Little Hotelier combines powerful tools for reservations, channel management, and reporting in one intuitive platform. It’s a fantastic solution for managing small hotel operations. ...

Owner

3 months ago

Verified

... Integrating a QR code payment option in the payment gateway would improve flexibility and make transactions easier for customers and hotel operators. ...

Owner

3 months ago

Verified

... Adding a QR code option for payments in the gateway would be an excellent addition, making the payment process more seamless and modern. ...

Owner

3 months ago

Verified

... The payment gateway could benefit from adding a QR code payment option, allowing guests more flexibility and simplifying the payment process for the hotel. ...

Owner

3 months ago

Verified

... Integrating a QR code payment option into the payment gateway would be a useful feature, providing an additional, convenient way for guests to pay. ...

General Manager

3 months ago

Verified

... integrations with other hotel management systems in future updates. It would also be great to have more flexibility ...

Owner

3 months ago

Verified

... We liked the fact that it linked with so many different booking platforms and the channel manager options as well as updates. ...

Operation Manager

3 months ago

Verified

... maintain a consistent brand image. Integration with external tools, like local accounting software or niche payment ...

Owner

3 months ago

Verified

... impressed me the most about this software is how well it integrates with the everyday challenges of running a hotel. The user interface is clean, simple, and incredibly intuitive. Even without extensive training, my team was able to get up to speed quickly, which saved us both time and effort during the onboarding process. The booking synchronization feature is a lifesaver. It ensures that room availability updates in real-time across all platforms—whether it’s our website, third-party OTAs, or even in-house systems. This alone has helped us avoid the dreaded issue of double bookings and keeps everything running smoothly. I also appreciate the software's detailed reporting tools. These reports give me actionable insights into ...

Owner

3 months ago

Verified

... a good system that helps me update reservation to OTAs. I don't have to go to OTAs backend to cut the room so everyday I feel it helps ...

Owner

3 months ago

Verified

... Beside the OTA registrations, if can do it would be great. Other things might be Thailand support chat. Because now if we go in chat, we have to communicate in english. ...

Owner

3 months ago

Verified

... which has 14 rooms. Most of my bookings come from OTAs like Booking.com and Airbnb. The system helps me manage ...

Owner

3 months ago

Verified

... Little Hotelier has direct booking system. The system allows guests to book directly on my Facebook. This is very helpful because I don’t need to pay OTA commissions for these bookings. ...

owner

3 months ago

Verified

... . The update time for bookings from other OTA and synchronization with Little Hotelier system should be much faster, as it can lead to overbooking. 2. When the ...

Owner

3 months ago

Verified

... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometime. ...

Manager

3 months ago

Verified

... Explaining the solutions to us and provide good suggestion regarding SiteMinder and Little Hotelier, also provide immediate feedback all the issue we faced. ...

Owner

3 months ago

Verified

... I use Little Hotelier for manage backend of hotel. It make my life easier and can sale hotel in many platform. ...

Owner

3 months ago

Verified

... The ability to integrate a direct booking link on our Facebook page has significantly increased our direct reservations, very good. ...

Owner

3 months ago

Verified

... The interface is simple yet powerful, and adding a Facebook booking link has helped us reduce dependency on OTAs. Overall it's good. ...

Owner

3 months ago

Verified

... Managing availability and rates is quick and easy, and the Facebook integration brings in more direct bookings seamlessly. All good. ...

Owner

3 months ago

Verified

... The simple interface is ideal for small teams, and the Facebook booking link integration has been a game-changer for direct sales. ...

Owner

3 months ago

Verified

... With Little Hotelier, we can update all availibility to all the channels. Online agents, Direct, Walk-in so we can reduce the overbooking case a lot and it's very comfortable as well. ...

Owner

3 months ago

Verified

... Front Desk Help to save the time because front desk can see everything to this and no need to see many application. ...

Owner

3 months ago

Verified

... I want the system to be able to pull chats from all OTAs as well. I don't want to reply in multiple places. ...

Owner

3 months ago

Verified

... Make it easier to open and close rooms through online channel because Little Hotelier can save my time and help my life easier. ...

Owner

3 months ago

Verified

... Nothing much, only the payment gateway options should be more options than current, it would be great if the platform supports local bank account transfer. ...

Owner

3 months ago

Verified

... It is partnered with many OTAs, which is very convenient. You mostly manage everything through one platform. Support is also very good. ...

Owner

3 months ago

Verified

... gateway, and also when it connect with Airbnb, we cannot map 2 listings into the system. It would be nice if we can ...

GSA

3 months ago

Verified

... Usage and systems ...

Manager

3 months ago

Verified

... Can manage hotel reservation very easily because it holding every OTA in one stop. ...

Owner

3 months ago

Verified

... third-party platforms can sometimes be complex and time-consuming. Enhanced training materials ...

Owner

3 months ago

Verified

... Sometimes the connection of Channel Manager between Little Hotelier and Agoda is not work well, but right now this problem is no longer anymore. ...

General manager

3 months ago

Verified

... especially for front office staff. It works well with platform that we're working with like Agoda, Booking & direct bookings. ...

Admin

3 months ago

Verified

... I like about the link of every app to prevent mistakes about blocking the ...

Pool villa management

3 months ago

Verified

... Easy to connect, Extensive Connectivity ...

admin.

3 months ago

Verified

... What i like the most is to set or adjust the price in one place but can change in the app at the same time without wasting time changing apps one by one which may cause us to make mistakes. ...

Owner

3 months ago

Verified

... It's a useful system it connects to all platforms, availability and prices are updated automatically. ...

Owner

3 months ago

Verified

... Hotelier because it helps me to manage property in various OTAs easily, single dashboard & can update price to ...

Owner

3 months ago

Verified

... information is made. Both prices, images are put on each website and each website can be linked to each other ...

Management

3 months ago

Verified

... Sometimes happen overbooked from OTAs, they booked at the same time within a second. But it happened only 1 time, lucky I have the spare room ...

Front Desk Officer