Little Hotelier

4.5 (922 REVIEWS)

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HT Score  
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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2024 Finalist HotelTechAwards

Hoteliers voted Little Hotelier as the #2 Hotel Management Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

The leading all in one software for small properties

User avatar image User avatar image User avatar image

What is Little Hotelier?

Founded in 2012 | Headquarters in | 700 employees
Little Hotelier is a comprehensive property management system designed specifically for small hotels, bed and breakfasts, and inns. This platform integrates channel management, front desk operations, and direct booking capabilities into one intuitive interface. It ensures seamless handling of multiple OTA integrations, real-time updates, and financial transactions, all managed through a straightforward calendar view. By centralizing reservations, guest information, rates, and payments, Little Hotelier simplifies daily operations and enhances revenue potential. Accessible from both desktop and mobile devices, it offers small property owners full control and synchronization, making it an invaluable tool for efficient hotel management.

Capabilities

Front desk software

Booking engine

Channel Manager

App store

Mobile app

Features

Accounting & Finance

4/5 features

Marketing & Ecommerce

4/5 features

Administration & Configuration

4/5 features

Customer Management

4/5 features

Front Office

4/5 features

Little Hotelier Reviews Summary

4.5
Very Good
Ease of Use
4.5/5
Customer Support
4.4/5
ROI
4.3/5
Implementation
4.2/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Little Hotelier is the #3 most trending product in the Hotel Management Software category (out of 69) and the #123 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Little Hotelier has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted Little Hotelier as the #2 Hotel Management Software provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Little Hotelier Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Little Hotelier Average Little Hotelier

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17

Success Stories

2

References

6

Featured Customers

Little Hotelier Case Studies

profile-carrusel-screenshot

Holbrook Hotel reaches full potential by using Little Hotelier’s all-in-one solution

Holbrook (Australia)

profile-carrusel-screenshot

Country Dome Suites stays in control with the Little Hotelier Mobile App

Kenney (United States of America)

profile-carrusel-screenshot

Tiu Oasis Lombok’s direct bookings soar 35% thanks to Little Hotelier

Kuta (Indonesia)

profile-carrusel-screenshot

7SEAS Cottages improves service and efficiency with Little Hotelier

Kecamatan Pemenang (Indonesia)

profile-carrusel-screenshot

Pimali Resort and Training Centre drives successful youth hospitality mission, supported by Little Hotelier

Bangkok (Thailand)

profile-carrusel-screenshot

The Blazing Donkey Hotel drives up to 50% direct bookings with Little Hotelier

Ham (United Kingdom)

profile-carrusel-screenshot

Little Hotelier solves inventory management and helps Nutan Hotel Lombok achieve occupancy increase

Kecamatan Selaparang (Indonesia)

profile-carrusel-screenshot

Istanaku Hotel & Guesthouse stays ahead of the game with Little Hotelier

Kecamatan Wenang (Indonesia)

profile-carrusel-screenshot

A 25% jump in direct bookings for Best E Villas with Little Hotelier

Prospect (Caribbean)

profile-carrusel-screenshot

How the switch to Little Hotelier helped Hotel Taverne save time and generate more bookings

Obertauern (Austria)

profile-carrusel-screenshot

Omah Angkul Angkul overcomes double booking challenges with Little Hotelier

Kecamatan Lembang (Indonesia)

profile-carrusel-screenshot

Cocklebury Farm creates efficient processes and a personalised guest experience with Little Hotelier

Pewsey (United Kingdom)

profile-carrusel-screenshot

Guesthouse Sternen is going digital with Little Hotelier

Todtmoos (Germany)

profile-carrusel-screenshot

Tree House Lodge maximises bookings and efficiency with Little Hotelier

Kuta Selatan (Bali)

profile-carrusel-screenshot

Paradise Garage Komodo says goodbye to manual work thanks to Little Hotelier

Kecamatan Komodo (Indonesia)

profile-carrusel-screenshot

The Chalet Guesthouse and Studio sees immediate benefits with Little Hotelier’s new mobile app

Medlow Bath (Australia)

profile-carrusel-screenshot

Little Hotelier’s New Mobile App is a Welcome Upgrade for Samui Bayside Luxury Villas

(Thailand)

Popularity by Segment

Size

373 | X-Small (1-9 room)

323 | Small (10-24 room)

122 | Medium (25-74 room)

49 | Large (75-199 room)

37 | X-Large (200+ room)

Country

199 | Australia

109 | Mexico

101 | United States of America

89 | Thailand

47 | United Kingdom

43 | Spain

32 | New Zealand

22 | Canada

21 | Indonesia

16 | Costa Rica

13 | Philippines

12 | Malaysia

11 | Morocco

11 | Germany

9 | Chile

9 | Colombia

7 | Italy

7 | Argentina

6 | Cambodia

5 | France

4 | Seychelles

4 | Ireland

4 | Panama

4 | Guatemala

3 | Brazil

3 | Romania

3 | Portugal

3 | India

3 | Austria

3 | Peru

3 | Virgin Islands, U.S.

3 | El Salvador

2 | South Africa

2 | Greece

2 | Nigeria

2 | Tanzania

2 | Norway

2 | Belgium

2 | Ghana

2 | Kenya

2 | Switzerland

1 | Singapore

1 | Bolivia

1 | Vietnam

1 | Fiji

1 | Laos

1 | Andorra

1 | Belize

1 | Luxembourg

1 | Puerto Rico

1 | Bulgaria

1 | Sao Tome and Principe

1 | Finland

1 | Vanuatu

1 | Poland

1 | Sweden

1 | Ecuador

1 | Oman

1 | Cook Islands

Type

431 | Bed & Breakfast & Inns

315 | Boutiques

265 | Resorts

190 | Luxury Hotels

185 | Limited Service & Budget Hotels

150 | Vacation Rentals & Villas

135 | Airport/Conference Hotels

109 | City Center Hotels

88 | Branded Hotels

84 | Extended Stay & Serviced Apartments

83 | Motels

70 | Hostels

13 | RV Parks & Campgrounds

8 | Casinos

Region

234 | Oceania

232 | North America

147 | Asia Pacific

140 | Europe

60 | South America

26 | Africa

5 | Central America

1 | Middle East

Category

922 | Hotel Management Software

Little Hotelier Reviews

Hotelier Rating

Excellent
658
Very Good
132
Average
77
Poor
28
Terrible
27

Property Size

  • X-Small (373)
  • Small (323)
  • Medium (122)
  • Large (49)
  • X-Large (37)

Country

  • Australia
    Australia
    (199)
  • Mexico
    Mexico
    (109)
  • United States of America
    United States of America
    (101)
  • Thailand
    Thailand
    (89)
  • United Kingdom
    United Kingdom
    (47)
  • Spain
    Spain
    (43)
  • New Zealand
    New Zealand
    (32)
  • Canada
    Canada
    (22)
  • Indonesia
    Indonesia
    (21)
  • Costa Rica
    Costa Rica
    (16)
  • Philippines
    Philippines
    (13)
  • Malaysia
    Malaysia
    (12)
  • Morocco
    Morocco
    (11)
  • Germany
    Germany
    (11)
  • Chile
    Chile
    (9)
  • Colombia
    Colombia
    (9)
  • Italy
    Italy
    (7)
  • Argentina
    Argentina
    (7)
  • Cambodia
    Cambodia
    (6)
  • France
    France
    (5)
  • Seychelles
    Seychelles
    (4)
  • Ireland
    Ireland
    (4)
  • Panama
    Panama
    (4)
  • Guatemala
    Guatemala
    (4)
  • Brazil
    Brazil
    (3)
  • Romania
    Romania
    (3)
  • Portugal
    Portugal
    (3)
  • India
    India
    (3)
  • Austria
    Austria
    (3)
  • Peru
    Peru
    (3)
  • Virgin Islands, U.S.
    Virgin Islands, U.S.
    (3)
  • El Salvador
    El Salvador
    (3)
  • South Africa
    South Africa
    (2)
  • Greece
    Greece
    (2)
  • Nigeria
    Nigeria
    (2)
  • Tanzania
    Tanzania
    (2)
  • Norway
    Norway
    (2)
  • Belgium
    Belgium
    (2)
  • Ghana
    Ghana
    (2)
  • Kenya
    Kenya
    (2)
  • Switzerland
    Switzerland
    (2)
  • Singapore
    Singapore
    (1)
  • Bolivia
    Bolivia
    (1)
  • Vietnam
    Vietnam
    (1)
  • Fiji
    Fiji
    (1)
  • Laos
    Laos
    (1)
  • Andorra
    Andorra
    (1)
  • Belize
    Belize
    (1)
  • Luxembourg
    Luxembourg
    (1)
  • Puerto Rico
    Puerto Rico
    (1)
  • Bulgaria
    Bulgaria
    (1)
  • Sao Tome and Principe
    Sao Tome and Principe
    (1)
  • Finland
    Finland
    (1)
  • Vanuatu
    Vanuatu
    (1)
  • Poland
    Poland
    (1)
  • Sweden
    Sweden
    (1)
  • Ecuador
    Ecuador
    (1)
  • Oman
    Oman
    (1)
  • Cook Islands
    Cook Islands
    (1)

Region

  • North America
    North America
    (232)
  • Europe
    Europe
    (140)
  • Asia Pacific
    Asia Pacific
    (147)
  • Oceania
    Oceania
    (234)
  • Middle East
    Middle East
    (1)
  • South America
    South America
    (60)
  • Central America
    Central America
    (5)
  • Africa
    Africa
    (26)

Hoteliers say

NEW AI Review summary

Hoteliers like SiteMinder's Little Hotelier for its smooth integration of channel management, real-time updates, and intuitive calendar interface. Key features include handling multiple OTA integrations, direct booking capabilities, and comprehensive front desk management. However, users express dissatisfaction with occasional interface glitches, lack of certain invoicing features, and limited mobile app functionality. Improvements in these areas could enhance performance and user satisfaction further.

AI-generated from the text of customer reviews

Channel Management Integration
Customer Support
User Interface and Calendar View
Reporting and Analytics
Mobile Application
System Stability and Speed
Invoicing and Payment Features
Direct Booking Feature
Guest Messaging and Communication
9

Great but lots of room to improve

Owner from 5 to 9 room Luxury Hotel in West Stow (United Kingdom)

Verified
3 days ago
Convenieint and user friendly. Fast replies from customer service. Reliable servers. I would keep using it but If I fınd better platform whşch allows various property management smoother. I'd change it.
Country United Kingdom
Owner
X-Small Hotel
[email protected] from Little Hotelier replied
Hi Alper, Thank you for sharing your feedback! We're pleased to hear that you find the platform convenient, user-friendly, and that our customer service has been responsive and reliable. We appreciate your feedback regarding the deposit payment system and the challenges you're facing with room types and weekly discounts. Your point about the system charging customers twice and the difficulties in setting up specific automated discounts are noted, and we'll take them into consideration as we work on future improvements. If you need anything in the near future, don't hesitate to contact any of us. Warm regards, Zidane
3

Good in parts but needs a major overhaul

Owner from 1 to 4 room Bed & Breakfast & Inn in Crail (United Kingdom)

Verified
4 days ago
Good value, but that’s about it.
Country United Kingdom
Owner
X-Small Hotel
10

Hotel Management Software

Cluster Revenue Manager from 75-99 room Limited Service & Budget Hotel in Rotherham (United Kingdom)

Verified
4 days ago
Its Efficient, user-friendly, streamlines operations, enhances guest experience, secure, customizable, intuitive interface, boosts productivity, excellent support. You can have all revenue related reports, which is great.
Country United Kingdom
Cluster Revenue Manager
Large Hotel
[email protected] from Little Hotelier replied
Hi Imran, Thank you for sharing your detailed feedback! We're pleased to hear that you find Little Hotelier efficient and user-friendly, and that it enhances both operations and guest experiences for your property. We appreciate your suggestions regarding system speed and the potential integration of guest conversations to streamline communication. These insights are valuable, and we'll pass them on to our team as we strive to make improvements. If you have any other feedback or suggestions, please feel free to reach out. Warm regards, Zidane
8

Ease

Deputy Manager from 25-49 room Bed & Breakfast & Inn in Bowness-on-Windermere (United Kingdom)

Verified
8 days ago
LittleHotelier is easy to use and well endowed with features for all types of hoteliers. It is backed by a good support system that will easily assist you with anything you may have a query about.
Country United Kingdom
Deputy Manager
Medium Hotel
10

Small business dream software

Manager from 5 to 9 room Bed & Breakfast & Inn in Wisborough Green (United Kingdom)

Verified
8 days ago
Little Hotelier is the ideal software solution for small businesses, offering an all-in one platform that covers everything a business needs to streamline operations. It’s designed to be super easy to navigate, ensuring that users can get started quickly without a steep learning curve. With 24/7 support and expert advice always available, b...
Country United Kingdom
Manager
X-Small Hotel
[email protected] from Little Hotelier replied
Hi Clare, Thank you for sharing your detailed feedback! We're thrilled to hear how much you appreciate Little Hotelier as an all-in-one solution, particularly its user-friendly design, 24/7 support, and intuitive website builder. Your suggestion for quick links between key features like the front desk and direct booking setup is a great idea and could certainly streamline operations further. We also hear your feedback on improving integration with other travel agents and communication with guests, and we’ll forward this to our team for consideration. If you have any further thoughts or suggestions, feel free to reach out. Warm regards, Zidane
10

It's their customer support that I would like to highlight. I am new to this software and they have made it easy for me.

Admin from 10 to 24 room Branded Hotel in Goole (United Kingdom)

Verified
8 days ago
1. Easy way of managing reservations by simply dragging it from one date to another (done via calendar on browser or app) 2. The auto payment, this is a new feature and would definitely help us not to miss any payments. 3. Connecting the software to other channels is very easy.
Country United Kingdom
Admin
Small Hotel
10

Holbrook Hotel reaches full potential by using Little Hotelier’s all-in-one solution

Marketing & events manager from in Holbrook (Australia)

Verified
8 days ago
Little Hotelier Pay is exceptional. It eliminates the need to manually charge and refund cards through EFTPOS machines.
Country Australia
Marketing & events manager
[email protected] from Little Hotelier replied
Hi Meg, Thank you for sharing your feedback! We're delighted to hear that you're enjoying Little Hotelier Pay and how it simplifies your payment processes. Your suggestion for added flexibility in booking requirements, such as mandatory fields like phone numbers, is valuable and we’ll certainly pass this along to our team. We appreciate your attention to detail and your input as it helps us continue to improve. If you have any further suggestions, feel free to reach out. Warm regards, Zidane
8

Pretty good, but missing important tools

Hotel manager from 10 to 24 room Boutique in Fornalutx (Balearic Islands)

Verified
1 months ago
Very good performance, works fast and is quite user friendly. It's great that you can have everything important in one place: PMS, channel manager, website builder, payment system.
Country Balearic Islands
Hotel manager
Small Hotel
7

Little Hotelier easy and reliable

from 10 to 24 room Bed & Breakfast & Inn in Barcelona (Spain)

Verified
1 months ago
It has a very complete product easy to use and good customer service. Great for little hotels and little hostels.
Country Spain
Small Hotel
9

Brilliant

Manager from 10 to 24 room City Center Hotel in Madrid (Spain)

Verified
1 months ago
The best software for small hotels and hostels. Very intuitive and easy, it is one of the best options for managing a small business without needing extensive knowledge of Revenue.
Country Spain
Manager
Small Hotel
  • 1
  • 2
  • 3
  • 4
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  • 94

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

As a partner of Little Hotelier, we witnessed their exceptional ability to simplify hotel management for small accommodation providers with a user-friendly interface and comprehensive PMS. The seamless integration with Duve enhances guest engagement and personalization, elevating the overall guest experience.

Question:

What differentiates this product or service from the competition?

Answer:

Little Hotelier differentiates itself through its specialized focus on small accommodations, offering an intuitive, all-in-one platform that aligns perfectly with the operational needs of smaller hotels and B&Bs. Its seamless integration capabilities, particularly with partner platforms like ours, enhance guest engagement and streamline hotel management processes.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Explore and utilize Little Hotelier's specialized features designed for small accommodations. Take advantage of Little Hotelier's user-friendly interface and comprehensive property management system to streamline your operations. Focus particularly on the direct booking tools and distribution management capabilities, as these can significantly enhance your online presence and revenue opportunities.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 1 recommend
Recommended by
RecommendationAvatar
Ofri Zeiger Marketing Manager @ Duve
RecommendationAvatar
Shona Lochrie Director @ Papaya Consulting
RecommendationAvatar
Sandra Bastos Revenue Manager @ B&B Consulting
RecommendationAvatar
Guillaume Wolf Owner @ Pacific Travel Industry Solutions
RecommendationAvatar
Ofri Zeiger Marketing Manager @ Duve
RecommendationAvatar
Shona Lochrie Director @ Papaya Consulting
RecommendationAvatar
Sandra Bastos Revenue Manager @ B&B Consulting
RecommendationAvatar
Guillaume Wolf Owner @ Pacific Travel Industry Solutions
Are you a consultant or vendor that recommends Little Hotelier? Leave a recommendation

Posts

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Little Hotelier

1 week ago

Holbrook Hotel reaches full potential by using Little Hotelier’s all-in-one solution

post image
logo

Little Hotelier

8 months ago

Little Hotelier’s Mobile App Now Giving Performance Insights to Thousands of Small Accommodation Providers with One Look

post image
logo

Little Hotelier

9 months ago

Country Dome Suites stays in control with the Little Hotelier Mobile App

post image
logo

Little Hotelier

9 months ago

Tiu Oasis Lombok’s direct bookings soar 35% thanks to Little Hotelier

post image
logo

Little Hotelier

9 months ago

7SEAS Cottages improves service and efficiency with Little Hotelier

post image
logo

Little Hotelier

10 months ago

Pimali Resort and Training Centre drives successful youth hospitality mission, supported by Little Hotelier

post image
logo

Little Hotelier

10 months ago

The Blazing Donkey Hotel drives up to 50% direct bookings with Little Hotelier

post image
logo

Little Hotelier

10 months ago

Little Hotelier solves inventory management and helps Nutan Hotel Lombok achieve occupancy increase

post image
logo

Little Hotelier

10 months ago

Istanaku Hotel & Guesthouse stays ahead of the game with Little Hotelier

post image
logo

Little Hotelier

10 months ago

A 25% jump in direct bookings for Best E Villas with Little Hotelier

post image
logo

Little Hotelier

10 months ago

How the switch to Little Hotelier helped Hotel Taverne save time and generate more bookings

post image
logo

Little Hotelier

10 months ago

Omah Angkul Angkul overcomes double booking challenges with Little Hotelier

post image
logo

Little Hotelier

10 months ago

Cocklebury Farm creates efficient processes and a personalised guest experience with Little Hotelier

post image
logo

Little Hotelier

1 year ago

Little Hotelier Hosts Global Webinar Series for Small Accommodation Providers to Win Guests Through Insights

post image
logo

Little Hotelier

1 year ago

Guesthouse Sternen is going digital with Little Hotelier

post image
logo

Little Hotelier

1 year ago

Tree House Lodge maximises bookings and efficiency with Little Hotelier

post image
logo

Little Hotelier

1 year ago

Paradise Garage Komodo says goodbye to manual work thanks to Little Hotelier

post image
logo

Little Hotelier

1 year ago

The Chalet Guesthouse and Studio sees immediate benefits with Little Hotelier’s new mobile app

post image
logo

Little Hotelier

1 year ago

Little Hotelier’s New Mobile App is a Welcome Upgrade for Samui Bayside Luxury Villas

post image

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Support

Verified Support

Little Hotelier has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

2 days

Recommended

90%

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