Manager

13.342171763702 months ago

Verified

... We would like to have a greater range of email templates so we can send specific information to each guest relating to their chosen room/cottage. We are also a wedding venue and would like to send Brides information and templates for them to fill-in relating to their stay & ceremony at different times. Flexibility around this would be fantastic ...

Housekeeping

13.34217176398 months ago

Verified

... Housekeeping Supervisor Review ...

Housekeeping

13.342171764119 months ago

Verified

... Housekeeping Supervisor Review ...

Financial Control

13.342171764253 months ago

Verified

... Currently, the financial tools are adequate for basic tracking but lack depth in forecasting and strategic planning capabilities. More advanced financial analysis tools, such as predictive analytics for revenue management and expenditure forecasting, would be invaluable for long-term financial planning and resource ...

Gerente

13.342171764379 months ago

Verified

... Antonia´s attention was outstanding. Always very attentive to collaborate and resolve all concerns. Then Kenya in the onboarding support, very clear and friendly. Regarding the web application, it ...

Gerente

13.342171764505 months ago

Verified

... Antonia´s attention was outstanding. Always very attentive to collaborate and resolve all concerns. Then Kenya in the onboarding support, very clear and friendly. Regarding the web application, it ...

E-Commerce Manager

13.309913700127 months ago

Verified

... In the rapidly evolving landscape of the hospitality industry, where data is integral to every facet of hotel operations, enhancing the reporting tool becomes a strategic imperative. While pre-set reports offer a foundation, there's a compelling need for a more sophisticated, highly adaptable system. This calls for comprehensive customization options that empower hoteliers to precisely tailor how critical data is presented. Such a dynamic reporting tool would serve as a catalyst for informed decision-making, allowing teams to not only comprehend current demands but also proactively formulate strategic plans that maximize opportunities. Drawing insights from historical, existing, and future bookings becomes more nuanced and impactful with this level of customization. Moreover, addressing another critical area for potential improvement involves the meticulous customization of essential forms, including invoices and registration cards. In a landscape where hotels prioritize not only operational efficiency but also a distinctive degree of personalization, this flexibility in form customization becomes paramount. The ability to tailor these forms ensures not just streamlined operations but also compliance with the nuanced government regulations ...

Hotel manager

13.277655635737 months ago

Verified

... Improve of my over booking. All staff can know available room. Help to adjust manpower. Have function on demand booking. ...

Manager

13.1163653133 months ago

Verified

... Pricing on this software is incredible for the amount of features available to you as a property administrator. I recommend Little Hotelier over other software. Also, their customer service, chat, ...

Business

12.955074990844 months ago

Verified

... They are professional in their work, They always help me to learn faster and solve the problem when i did not know how to use the system ...

Business

12.955074990976 months ago

Verified

... Support Team and Start up in hotelier system ...

Owner

12.761526604002 months ago

Verified

... We find managing our holiday unit easy and effortless coordinating two separate booking sites which work in sync and enabling to ensure bookings and check outs ...

Owner

10.761526604134 months ago

Verified

... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...

Owner

10.761526604263 months ago

Verified

... Everything is the best ...

Owner

10.761526604392 months ago

Verified

... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...

Owner

10.761526604517 months ago

Verified

... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...

Owner

10.761526604646 months ago

Verified

... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...

Owner

10.76152660477 months ago

Verified

... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...

Owner

10.761526604899 months ago

Verified

... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...

Chief Executive Officer Casaola Mizata

8.9873330566349 months ago

Verified

... What should be solved first is the customer's problems. Having a trained technician to solve the problem. I have records of hours and hours on the phone with both Booking.com and Little Hotelier ...

Chief Executive Officer Casaola Mizata

8.9873330567552 months ago

Verified

... What should be solved first is the customer's problems. Having a trained technician to solve the problem. I have records of hours and hours on the phone with both Booking.com and Little Hotelier ...

Chief Executive Officer Casaola Mizata

8.9873330568784 months ago

Verified

... What should be solved first is the customer's problems. Having a trained technician to solve the problem. I have records of hours and hours on the phone with both Booking.com and Little Hotelier ...

Chief Executive Officer Casaola Mizata

8.9873330570019 months ago

Verified

... The truth is that the channel manager has not served me as well as it should. I have problems with the amounts that come in from Booking.com reservations, since the amounts that come into the ...

Chief Executive Officer Casaola Mizata

8.9873330571199 months ago

Verified

... The truth is that the channel manager has not served me as well as it should. I have problems with the amounts that come in from Booking.com reservations, since the amounts that come into the ...

Chief Executive Officer Casaola Mizata

8.9873330572405 months ago

Verified

... The truth is that the channel manager has not served me as well as it should. I have problems with the amounts that come in from Booking.com reservations, since the amounts that come into the ...

Chief

7.5679782186499 months ago

Verified

... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support ...

Chief

7.5679782187814 months ago

Verified

... The color coding scheme. It is a shame that we have to completely obliterate it with an inverted color browser extension because the unmodified website has so much white in the background that it ...

Chief

7.5679782189094 months ago

Verified

... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete ...

Chief

7.5679782190356 months ago

Verified

... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete my cookies (completely log the station out of everything), and contact ...

Chief

7.5679782191585 months ago

Verified

... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support ...

Chief

7.5679782192988 months ago

Verified

... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete my cookies (completely log the station out of everything), and contact my ISP. Pretty sure we are getting GYPPED in server power, because our internet is lighting fast and my ISP has no need to throttle text. Overall, the company ...

Chief

7.5679782194262 months ago

Verified

... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival ...

Chief

7.567978219552 months ago

Verified

... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability ...

Chief

7.5679782196875 months ago

Verified

... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support ...

Chief

7.5679782198174 months ago

Verified

... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete my cookies ...

FRONT DESK MANAGER

5.5679782199403 months ago

Verified

... It is quite intuitive, simple and fast. It presents very few management problems, making reception work much easier. Visually it is also quite easy. ...

5.5357201555447 months ago

Verified

... The taxation of the city tax is not up to standards with most countries and the legal team is so bad it has never won one dispute even all of them could be won easily. It seems that the legal team is ...

5.5357201556664 months ago

Verified

... The taxation of the city tax is not up to standards with most countries and the legal team is so bad it has never won one dispute even all of them could be won easily. It seems that the legal team is ...

Hotel manager

5.5034620912705 months ago

Verified

... There is no easy access to complete information about the reservation: the date when the reservation was made. In the extras you can't see the introduction dates either. It would be nice to be able to adjust the reservations with different colors depending on the OTA, or the rate or the payment status. But the most important thing is to be able to do the room split. Also by law we are obliged to have the invoice with the LOPD ...

Admin

4.6324943494556 months ago

Verified

... I noticed that when setting up promotion codes, it's kind of limited. There's no way to create a promocode that will only work for certain amount of stay or I might be missing something. ...

Owner

4.4066878979633 months ago

Verified

... Product suits my needs for a small operator beds. Keeps things simple and front desk user interface is very easy to learn and to teach employees. Periodic updates for improvements and innovations. ...

4.4066878980865 months ago

Verified

... 1. A better way of updating rates in bulk, e.g.by uploading a spreadsheet, so I can update different rates for different rooms all at the same time. 2. Better explanation/training on dynamic pricing ...

onwer

4.4066878982176 months ago

Verified

... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take your child to the Dr when sick? Should you know what's wrong? Better help set up guest engagement. I still can’t get it to work, I gave up trying and asking ...

onwer

4.4066878983419 months ago

Verified

... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take ...

onwer

4.406687898464 months ago

Verified

... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take your child to the Dr when sick? Should you know what's wrong? Better ...

Owner

4.3744298340752 months ago

Verified

... Channel Manager- changing room configurations and rate changes after renovation.Priya was very insightful of the difficulties I was facing. Her understanding of the software and resolving of the issue was outstanding. She was incredibly ...

Owner

4.3744298341962 months ago

Verified

... Channel Manager- changing room configurations and rate changes after renovation.Priya was very insightful of the difficulties I was facing. Her understanding of the software and resolving of the ...

Owner

4.3744298343287 months ago

Verified

... Channel Manager- changing room configurations and rate changes after renovation.Priya was very insightful of the difficulties I was facing. Her understanding of the software and resolving of the ...

Owner

4.3744298344478 months ago

Verified

... Channel Manager- changing room configurations and rate changes after renovation.Priya was very insightful of the difficulties I was facing. Her understanding of the software and resolving of the ...

Owner

4.3744298345658 months ago

Verified

... Priya was very experienced and able to resolve the booking error . She persevered until the problem was resolved. TheLittle Hotellier booking system is user friendly and with updates is improving ...

Manager

4.3099137056545 months ago

Verified

... Easy to use, user friendly and really help for a little hotel manage the online travel agent, thanks a lot! ...

Manager

4.3099137057758 months ago

Verified

... Easy to use, user friendly and really help for a little hotel manage the online travel agent, thanks a lot! ...

Propietario

4.2776556413803 months ago

Verified

... The people in the chat are very attentive in solving problems as carefully as possible. ...

Propietario

4.2776556415069 months ago

Verified

... The people in the chat are very attentive in solving problems as carefully as possible. ...

Propietario

4.2776556416417 months ago

Verified

... The people in the chat are very attentive in solving problems as carefully as possible. ...

Propietario

4.2776556417622 months ago

Verified

... So far, the response to the problems we have had with the platform has been very quick. It has been easy to solve. ...

Hotel Concierge

4.2776556418828 months ago

Verified

... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...

Hotel Concierge

4.2776556420057 months ago

Verified

... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...

Hotel Concierge

4.2776556421315 months ago

Verified

... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...

Hotel Concierge

4.2776556422513 months ago

Verified

... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...

Hotel Concierge

4.2776556423734 months ago

Verified

... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...

Gerente General

4.2453975779779 months ago

Verified

... They could put a sign at the front desk to indicate the rooms that are being cleaned and that our housekeeper can release it from her cell phone so that the receptionist knows when it is ready. ...

Gerente General

4.2453975781112 months ago

Verified

... The platforms are linked and the experience in the administration of the reservation page is improved, the collectors are fast and efficient. ...

Gerente General

4.2453975782351 months ago

Verified

... They could put a sign at the front desk to indicate the rooms that are being cleaned and that our housekeeper can release it from her cell phone so that the receptionist knows when it is ready. ...

Ecommerce Executive

4.2131395138415 months ago

Verified

... 1. Fast follow up and friendly customer support 2. We can put very detail settings3. Bulk update makes easy to update for all channels and rates to set up restriction. ...

Ecommerce Executive

4.2131395139621 months ago

Verified

... 1. Fast follow up and friendly customer support 2. We can put very detail settings3. Bulk update makes easy to update for all channels and rates to set up restriction. ...

SALES & MARKETING MANAGER

4.2131395141021 months ago

Verified

... I was facing the problem of extracting and the representative helped me a lot and now it's working even better. ...

Owner

4.1808814497073 months ago

Verified

... Great, prompt ...

Owner

4.180881449832 months ago

Verified

... - Used the chat function. -Prompt-friendly -helpful Alyssa is very friendly and efficient. Will go to her if I am able the next time I need help. ...

Marketing specialist

4.1808814499567 months ago

Verified

... I like how they were able to send screenshots which really helped in identifying where i was at with the system and what i needed to do. Even when the first person (jay)I was talking to left, me and ...

Marketing specialist

4.1808814500956 months ago

Verified

... I like how they were able to send screenshots which really helped in identifying where i was at with the system and what i needed to do. Even when the first person (jay)I was talking to left, me and the second person (cristina) picked up exactly where we left out. Great and timely responses, Cristina made it all very easy to follow and understand. I love that even after all the issues I had mentioned and we were able to resolve, they still wanted to see if i needed further ...

Marketing specialist

4.1808814502169 months ago

Verified

... Great and timely responses ...

Marketing specialist

4.1808814503412 months ago

Verified

... I like how they were able to send screenshots which really helped in identifying where i was at with the system and what i needed to do. Even when the first person (jay)I was talking to left, me and ...

hotel manager

4.1808814504674 months ago

Verified

... Nothing everytime I need help there is fast and simple answer to it which make life easier thanks to little hotelier ...

hotel manager

4.1808814505974 months ago

Verified

... Needed help ...

Receptionist

4.180881450718 months ago

Verified

... Vibha, is really helpfull she taught me a few tricks to have my updated my information. ...

Receptionist

4.1808814508471 months ago

Verified

... Vibha, is really helpfull she taught me a few tricks to have my updated my information. ...

Receptionist

4.1808814509711 months ago

Verified

... The vendor helped me with my cancellation policies & my minimum stay information. With the rate information and to use all the apps. ...

Front desk

4.1486233865864 months ago

Verified

... Attetion given ...

Front desk

4.1486233867077 months ago

Verified

... The speed of attention and problem solving and the attention provided have been very correct and effective. Thank you very much. ...

Front desk

4.1486233868321 months ago

Verified

... Nothing, everything was fine. The solution to the problem was very fast and efficient. The treatment of the person who helped us was very correct and friendly. ...

Front desk

4.1486233869586 months ago

Verified

... Nothing, everything was fine. The solution to the problem was very fast and efficient. The treatment of the person who helped us was very correct and friendly. ...

Front desk

4.1486233870796 months ago

Verified

... Nothing, everything was fine. The solution to the problem was very fast and efficient. The treatment of the person who helped us was very correct and friendly. ...

Front desk

4.1486233872095 months ago

Verified

... The speed of attention and problem solving and the attention provided have been very correct and effective. Thank you very much. ...

Front desk

4.1486233873346 months ago

Verified

... The speed of attention and problem solving and the attention provided have been very correct and effective. Thank you very much. ...

Front desk

4.1486233874589 months ago

Verified

... Nothing, everything was fine. The solution to the problem was very fast and efficient. The treatment of the person who helped us was very correct and friendly. ...

Front desk

4.1486233875818 months ago

Verified

... The speed of attention and problem solving and the attention provided have been very correct and effective. Thank you very much. ...

4.1486233877083 months ago

Verified

... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new ...

4.1486233878327 months ago

Verified

... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new ...

4.1486233879581 months ago

Verified

... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new ...

4.1486233881033 months ago

Verified

... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new ...

4.1486233882273 months ago

Verified

... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new accounts ...

Office Manager

4.1486233883527 months ago

Verified

... I think there should be room for customers to add in there flight details when they have it. That way we know their flights for our records ...

Revenue Mangagment

4.1486233884774 months ago

Verified

... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the ...

Revenue Mangagment

4.1486233886018 months ago

Verified

... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the ...

Revenue Mangagment

4.1486233887257 months ago

Verified

... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the ...

Revenue Mangagment

4.1486233888489 months ago

Verified

... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the two-step verification account when changing devices. I had even thought about having my team register me with a new little hotelier account, which would be horrible since I've had mine for a long time. After several failed attempts, I decided to use the system's messenger, first ...

Revenue Mangagment

4.148623388971 months ago

Verified

... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the two-step verification account when changing devices. I had even thought about having my team register me with a new little hotelier account, which would be horrible since I've had mine for a long time. After several failed attempts, I decided to use the system's messenger, first I was attended by a chatbot who brought me to the first attempt at a solution: he told me that it might be necessary to reset ...

Revenue Mangagment

4.148623389092 months ago

Verified

... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the ...

Revenue Mangagment

4.148623389213 months ago

Verified

... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the two-step verification account when changing devices. I had even thought about having my team register me with a new little hotelier account, which would be horrible since I've had mine for a long time. After several failed attempts, I decided to use the system's messenger, first I was attended by a chatbot who brought me to the first attempt at a solution: he told me that it might be necessary to reset my account. Then I asked to speak to a human ...

Frontdesk

4.1163653248152 months ago

Verified

... Siteminder's software is intuitive and efficient. Their support team is always responsive, helpful, and truly top-notch. A 10/10 experience for us! ...

Proprieter

4.1163653249365 months ago

Verified

... Simple to learn the basics. Most processes are intuitive. When deeper knowledge and information is needed there is direct support on line if the training material have not given required answer. ...

Proprieter

4.1163653250672 months ago

Verified

... Simple to learn the basics. Most processes are intuitive. When deeper knowledge and information is needed there is direct support on line if the training material have not given required answer. ...

director

4.1163653252195 months ago

Verified

... its always handy to have tech support on standby to solve issues promptly. Sachin was very helpful and helped me to solve a problem with Ripa ride displaying incorrect pricing. ...

director

4.1163653253457 months ago

Verified

... nothing to be improved so far from the dealings I have had. all issues get sorted very quickly from the dealings I have had. ...

director

4.1163653254727 months ago

Verified

... its always handy to have tech support on standby to solve issues promptly. Sachin was very helpful and helped me to solve a problem with Ripa ride displaying incorrect pricing. ...

director

4.1163653255959 months ago

Verified

... its always handy to have tech support on standby to solve issues promptly. Sachin was very helpful and helped me to solve a problem with Ripa ride displaying incorrect pricing. ...

director

4.1163653257176 months ago

Verified

... nothing to be improved so far from the dealings I have had. all issues get sorted very quickly from the dealings I have had. ...

Ecommerce

4.1163653258412 months ago

Verified

... Fast Respond ...

Owner

4.1163653259782 months ago

Verified

... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ...

Owner

4.1163653261003 months ago

Verified

... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage my property and also my integrations with OTAs is so valuable. The support teams have always been very helpful when I needed support. The tool it self is somewhat easy to use (there could be a little improvement with usability but for the most part it is easy to use). I had no official training and was able to jump in quickly to use the tool as needed for my business. I would recommend this tool for any small hotel needing the ease of managing rates and availability in one place. Also the reports are very helpful too in understanding my bookings and business. You can get occupancy and financial reports and statistic that make understanding your business easy. The guest report section could be enhanced and provide a better value. Many times there are duplicate guests or no way to remove guests attached to reservations -unless I am missing something about these reports. Also, I would like some advanced setup options for room and property details and how they display to the guest and a way to add property notes to each room at the calendar level. Recently we were upgraded to a new booking engine and it had some challenges (lack of help articles ...

Accommodation Manager

4.084107261707 months ago

Verified

... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...

Accommodation Manager

4.0841072618291 months ago

Verified

... So helpful and under ...

Accommodation Manager

4.0841072619549 months ago

Verified

... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...

Accommodation Manager

4.0841072620785 months ago

Verified

Accommodation Manager

4.0841072622009 months ago

Verified

... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...

Accommodation Manager

4.0841072623245 months ago

Verified

... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...

Accommodation Manager

4.0841072624515 months ago

Verified

... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...

Accommodation Manager

4.0841072625747 months ago

Verified

... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...

Accommodation Manager

4.0841072626949 months ago

Verified

... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...

Accommodation Manager

4.084107262817 months ago

Verified

... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...

Owner

4.0518491984218 months ago

Verified

... In today's "Hotelier / Accommodation" market there are quite a few options in the software space. In truth Little Hotelier is the only one I have used these past 8 years. I'll admit there a few features that I wish were better but .. I stick with them because their support is good. They're available when I need them by chat or phone and they make my day easier. Its busy enough running the business so good support takes my mind away from computer and software issues. The web based interface is easy to follow and manage and whilst I have it directly linked to my website for direct bookings in addition to the channel I often make my own bookings as and when required. Room setup was straightforward as well as managing them. I am a fan of the reporting especially when it comes to revenue. This easily allows me to see both revenue, nights booked and occupancy rates. (A graph to compare previous years though would be a plus). My favorite feature is the mobile app for either Android or Iphone (I assume as I use the former). As being in front of a computer to manage my accommodation has to be the least exciting part of the job. Though definitely essential. The mobile app allows me to check bookings, changes to existing and even add new ones. I would use the calendar on a daily basis to confirm both arrivals, departures and even check in guests. In addition it provides me weekly revenue and channel breakdowns. I've yet to use the Chat feature for instant support and will consider ...

Owner

4.0518491985525 months ago

Verified

... Booking query ...

Owner

4.0518491986768 months ago

Verified

... I phoned in for advice on a specific booking to ask about the "book direct online" reference as I was concerned that this referred to an OTA which would charge me commission. It was explained to be ...

Owner

4.0518491988015 months ago

Verified

... I phoned in for advice on a specific booking to ask about the "book direct online" reference as I was concerned that this referred to an OTA which would charge me commission. It was explained to be ...

Owner

4.0518491989296 months ago

Verified

... I phoned in for advice on a specific booking to ask about the "book direct online" reference as I was concerned that this referred to an OTA which would charge me commission. It was explained to be ...

Owner

4.0518491990509 months ago

Verified

... I phoned in for advice on a specific booking to ask about the "book direct online" reference as I was concerned that this referred to an OTA which would charge me commission. It was explained to be ...

Owner

4.051849199182 months ago

Verified

... I phoned in for advice on a specific booking to ask about the "book direct online" reference as I was concerned that this referred to an OTA which would charge me commission. It was explained to be ...

Owner

4.0518491993063 months ago

Verified

... In this particular case, nothing. The consultant, Joseph was polite and professional. His explanation was concise and left me in no doubt. ...

Owner

4.0518491994306 months ago

Verified

... In this particular case, nothing. The consultant, Joseph was polite and professional. His explanation was concise and left me in no doubt. ...

Owner

4.0518491995542 months ago

Verified

... Ability to scroll through the calendar Bookings show number of nights and guests on appMore feature on websiteImpossible to 'break' anything ...

Owner

4.0518491996744 months ago

Verified

... Ability to scroll through the calendar Bookings show number of nights and guests on appMore feature on websiteImpossible to 'break' anything ...

Manager

4.01959113528 months ago

Verified

... Little Hotelier is the ideal software solution for small businesses, offering an all-in one platform that covers everything a business needs to streamline operations. It’s designed to be super easy to navigate, ensuring that users can get started quickly without a steep learning curve. With 24/7 support and expert advice always available, business owners can rely on timely assistance whenever required. The help ...

Manager

4.0195911353999 months ago

Verified

... Little Hotelier is the ideal software solution for small businesses, offering an all-in one platform that covers everything a business needs to streamline operations. It’s designed to be super easy to navigate, ensuring that users can get started quickly without a steep learning curve. With 24/7 support and expert advice always available, business owners can rely on timely assistance whenever required. The help pages are thoughtfully designed and genuinely helpful, making troubleshooting ...

Manager

4.0195911355208 months ago

Verified

... It would be highly beneficial to have quick links between key features like the front desk and direct booking setup, allowing users to quickly manage promotions, discounts, and rates in fewer steps. For example, when updating the Direct Booking Room Rate, a quick link to the Front Desk Room Rate would provide seamless access, making it easier to ensure consistency across different booking channels and saving valuable time for users. Although not a core issue directly related to the little hotelier system itself, there is room for improvement in how it integrates with other travel agents, particularly in terms of communication with guests. While I fully recognize the complexity involved in achieving this, having a more seamless and unified ...

Hotel manager

3.9873330711238 months ago

Verified

... Chatbot may occasionally provide inaccurate information, but having live support available can help quickly resolve issues, particularly with settings or more specific inquiries. ...

Asst Manager

3.987333071244 months ago

Verified

... Ease of making reservations, cancelling, processing payments. The App is also very nice because it works good for housekeeping, etc. to see what rooms are booked/blocked, etc. ...

Booking Manager

3.9873330713672 months ago

Verified

... Little Hotelier is a great software provider. Especially their customer service which is always fast and kind. We have been using it for three years now and look forward to a long collaboration. ...

business operations manager

3.987333071496 months ago

Verified

... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member ...

business operations manager

3.9873330716159 months ago

Verified

... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member ...

business operations manager

3.9873330717428 months ago

Verified

... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member they could complete a check ...

business operations manager

3.9873330718701 months ago

Verified

... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member they could complete a check in with only 10mins of training on the system. this also means you can help new staff without being on site and the system is simple and easy to explain over the phone rather than having to show someone in person. i also like how well it works with booking site such as booking.com and Expedia, its updates quickly and you receive all details. using site minder for our website works very well and you can make changes quickly and easily this has been useful being a new property and working out what works and what needs to be changed. we now have the guest engagement option this has been really useful to get guests check in forms before they arrive and to be able to plan ...

business operations manager

3.9873330719952 months ago

Verified

... Each booking should have a changes tab, this would show what changes where made to a booking with a time and date and user id, this is really useful as management. it helps with staff training and ...

Operations Manager

3.9873330721184 months ago

Verified

... Sometimes, the support team seam to struggle with some of our issues but they get sorted in the end. The widget section to show availability isn't the best. ...

Operations Manager

3.9873330722383 months ago

Verified

... The system is really easy to us, everything is pretty straight forward. The support is ok and receive a response quite quick to any issues ...

Operations Manager

3.9873330723622 months ago

Verified

... Sometimes, the support team seam to struggle with some of our issues but they get sorted in the end. The widget section to show availability isn't the best. ...

Operations Manager

3.9873330724802 months ago

Verified

... The system is really easy to us, everything is pretty straight forward. The support is ok and receive a response quite quick to any issues ...

Operations Manager

3.9873330726053 months ago

Verified

... The system is really easy to us, everything is pretty straight forward. The support is ok and receive a response quite quick to any issues ...

General Manager

3.9873330727319 months ago

Verified

... We appreciate the response and coverage of all topics that were in need of attention. we could hear clearly and smoothly. ...

General Manager

3.9873330728539 months ago

Verified

... We definitely feel the need of monthly checks to keep the software improvements and have us as hotel explain our difficulties. ...

propietario

3.9873330729831 months ago

Verified

... The booking engine is very confusing and doesn't work as well as it should, many guests keep calling me due to difficulty in understanding how to make a reservation, based on my experience experimenting with it, the problem comes mainly when you want to change the search, it keeps the previous selection of rooms and leads to confusion for less experienced guests, but what does need a good improvement is the app, it only serves to close or open rooms and at most view reservations, it becomes very complex to assign another room to reservations, another key point is cancelling a reservation made in the booking button, if I cancel it from the front desk I am never able to see if it is really cancelled or if it is still active, since the data is not crossed with the booking button bidirectionally. We need tools to improve check-in, the new SES ...

propietario

3.9873330731015 months ago

Verified

... Fine, but I don't see the promised improvements ...

Gerente General

3.9873330732359 months ago

Verified

... I liked that it is a very user-friendly system, however it is a little difficult to understand intuitively. You have to have the training and make several calls to be able to properly establish your ...

Gerente General

3.9873330733583 months ago

Verified

... I liked that it is a very user-friendly system, however it is a little difficult to understand intuitively. You have to have the training and make several calls to be able to properly establish your ...

Owner

3.9873330734819 months ago

Verified

... My update was postponed and rescheduled and then the day it was suppose to happen- it didn't with no communication. I had to check in to see what was happening. There have been a couple challenges with the upgrade, the chat bot has been on spot but not to the degree to get items taken care of. When items have been forwarded to the senior ...

Owner

3.9873330736048 months ago

Verified

... My update was postponed and rescheduled and then the day it was suppose to happen- it didn't with no communication. I had to check in to see what was happening. There have been a couple challenges ...

Owner

3.9873330737242 months ago

Verified

... My update was postponed and rescheduled and then the day it was suppose to happen- it didn't with no communication. I had to check in to see what was happening. There have been a couple challenges ...

Owner

3.9873330738441 months ago

Verified

... Recent challenges with the upgrade to the new booking engine. ...

Jefa de ventas

3.9873330739624 months ago

Verified

... There is no monthly occupancy forecast list. When it comes to billing, there are two things that can be confusing when using a very similar term. ...

Guest Concierge

3.9873330740815 months ago

Verified

... That is is fast and reliable. Convinient to call and message guest anytime with easy access. Easy to deal with reservations and look for guest information. ...

Guest Concierge

3.9873330741988 months ago

Verified

... That is is fast and reliable. Convinient to call and message guest anytime with easy access. Easy to deal with reservations and look for guest information. ...

Guest Concierge

3.9873330743257 months ago

Verified

... That is is fast and reliable. Convinient to call and message guest anytime with easy access. Easy to deal with reservations and look for guest information. ...

Partner

3.9873330744583 months ago

Verified

... We have a regular issue with LH dealing with agencies who book the rooms but don’t deal with the extras that are payed by the client. To manage these cases that represent one third of our bookings, ...

Partner

3.9873330745774 months ago

Verified

... The experience with Little Hotelier is quite seamless for our staff and fulfill most tasks for booking the rooms of our hotel. The solution seems to be quite stable. ...

Partner

3.9873330746972 months ago

Verified

... We have a regular issue with LH dealing with agencies who book the rooms but don’t deal with the extras that are payed by the client. To manage these cases that represent one third of our bookings, ...

Revenue Manager

3.9550750103065 months ago

Verified

... Support that exceeds efficiency ...

Revenue Manager

3.9550750104297 months ago

Verified

... As soon as I access to the chat is very easy to find the right information about any subject. And just i case I didn't get the solution theres is always someone (in this case Vhiba) to help. ...

Revenue Manager

3.9550750105612 months ago

Verified

... Maybe, at some moment there are a lot of requests for support, so it's necessary to wait a little more time than I wish, but the follow-up for email helps a lot. ...

Revenue Manager

3.9550750106851 months ago

Verified

... Support that exceeds efficiency ...

Revenue Manager

3.9550750108083 months ago

Verified

... Support that exceeds efficiency ...

Revenue Manager

3.9550750109304 months ago

Verified

... As soon as I access to the chat is very easy to find the right information about any subject. And just i case I didn't get the solution theres is always someone (in this case Vhiba) to help. ...

Revenue Manager

3.9550750110544 months ago

Verified

... Maybe, at some moment there are a lot of requests for support, so it's necessary to wait a little more time than I wish, but the follow-up for email helps a lot. ...

Revenue Manager

3.9550750111735 months ago

Verified

... Support that exceeds efficiency ...

Revenue Manager

3.955075011309 months ago

Verified

... Maybe, at some moment there are a lot of requests for support, so it's necessary to wait a little more time than I wish, but the follow-up for email helps a lot. ...

Manager Hotel

3.9550750114449 months ago

Verified

... She support is good, easy to understand and give me solution about my problem on google ads on google map. ...

Manager Hotel

3.95507501157 months ago

Verified

... My support assist is Vibha ...

Sales manager

3.9228169471752 months ago

Verified

... The messages box for support, sometimes it may take time to get a response when you need a quick fix, they should also add a call option. ...

Manager

3.9228169472984 months ago

Verified

... I want to share my exceptional experience with Vibha from the Little Hotelier technical team. From the very first contact, Vibha was incredibly professional and attentive. She helped me resolve a ...

Manager

3.9228169474205 months ago

Verified

... I want to share my exceptional experience with Vibha from the Little Hotelier technical team. From the very first contact, Vibha was incredibly professional and attentive. She helped me resolve a technical issue I was facing with my booking system. What impressed me the most was her ability to explain the solutions clearly and understandably. Not only did she resolve the issue quickly, but she also took the time to ensure I understood how to prevent it from happening in the future. Additionally, her friendly ...

Manager

3.9228169475403 months ago

Verified

... I want to share my exceptional experience with Vibha from the Little Hotelier technical team. From the very first contact, Vibha was incredibly professional and attentive. She helped me resolve a technical issue I was facing with my booking system. What impressed me the most was her ability to explain the solutions clearly and understandably. Not only did she resolve the issue quickly, but she also took the time to ensure I understood how to prevent it from happening in the future. Additionally, her friendly and patient ...

Manager

3.9228169476613 months ago

Verified

... Excellent support from technical team ...

Manager

3.9228169477931 months ago

Verified

... I want to share my exceptional experience with Vibha from the Little Hotelier technical team. From the very first contact, Vibha was incredibly professional and attentive. She helped me resolve a technical issue I was facing with my booking system. What impressed me the most was her ability to explain the solutions ...

Manager

3.9228169479129 months ago

Verified

... I want to share my exceptional experience with Vibha from the Little Hotelier technical team. From the very first contact, Vibha was incredibly professional and attentive. She helped me resolve a ...

Manager

3.9228169480369 months ago

Verified

... I've been using the software for a short time, and I have nothing negative to point out. What I miss on the platform is the option for multi-inventory of rooms ...

Manager

3.9228169481586 months ago

Verified

Administrative

3.8905588837702 months ago

Verified

... I think its nice as it works actually good attention and very good persons who attended me in my problem ...

Administrative

3.8905588839053 months ago

Verified

... The nice attention of the person who helped me in the problem i had to log into de application in my laptop ...

Front desk

3.8905588840293 months ago

Verified

... The vendor was Ready to help once on the call. Was Very easy for me to follow instructions to follow instructions. Very patient ...

Owner

3.826042755118 months ago

Verified

... In the past, my business often felt messy. I honestly don’t know how I survived without Little Hotelier. Implementing it has made my life so much simpler. It helps me organize my operation and ...

Owner

3.8260427552438 months ago

Verified

... How Ouklip Place Bed and Breakfast saves time, improves operational structures, and boosts direct business with Little Hotelier ...

Reservations Manager

3.82604275537 months ago

Verified

... * Could be faster. Gets slow sometimes. * That any reservation that is made or changes that a user (receptionist) makes to a reservation, that it could be known what user did it, time and day. ...

Reservations Manager

3.8260427554981 months ago

Verified

... * Could be faster. Gets slow sometimes. * That any reservation that is made or changes that a user (receptionist) makes to a reservation, that it could be known what user did it, time and day. Whenever a change is made to a reservation sometimes we do not know at our office who did it. Mistakes can be easily made and we do not know who did it. The only way to know is by looking at the confirmation email. But just wish there was a section where managers ...

Owner

3.7615266265898 months ago

Verified

... The tech support of Vibha was excellent and she walked me through my problem and sorted it for me very quickly. ...

Owner

3.76152662671 months ago

Verified

... The tech support of Vibha was excellent and she walked me through my problem and sorted it for me very quickly. ...

It support

3.7292685623159 months ago

Verified

... Integration with various other apps, you can book from multiple locations without having to update all the time, set a single price, use multiple channels. ...

3.7292685624369 months ago

Verified

... The program is easy to use, convenient, and the staff gives very good advice. And when customers make reservations through various websites, their bookings come directly into the little Hotelier ...

Administradora

3.6970104980425 months ago

Verified

... The advisor's attention to solving my problem was very professional and he was knowledgeable about my query and the contact is very practical. ...

Administradora

3.6970104981623 months ago

Verified

... Maybe the waiting time should be shorter, but in any case it was quite efficient and it would be nice if more resources were shared via email. ...

Administradora

3.6970104982908 months ago

Verified

... The advisor's attention to solving my problem was very professional and he was knowledgeable about my query and the contact is very practical. ...

Administradora

3.6970104984185 months ago

Verified

... Maybe the waiting time should be shorter, but in any case it was quite efficient and it would be nice if more resources were shared via email. ...

Administradora

3.6970104985405 months ago

Verified

... The advisor's attention to solving my problem was very professional and he was knowledgeable about my query and the contact is very practical. ...

Administradora

3.6970104986623 months ago

Verified

... The advisor's attention to solving my problem was very professional and he was knowledgeable about my query and the contact is very practical. ...

Administradora

3.6970104987832 months ago

Verified

... The advisor's attention to solving my problem was very professional and he was knowledgeable about my query and the contact is very practical. ...

Administradora

3.6970104989012 months ago

Verified

... Maybe the waiting time should be shorter, but in any case it was quite efficient and it would be nice if more resources were shared via email. ...

3.6970104990259 months ago

Verified

... It helped guide me through the program's many options and made it easy to do so. It helped guide me through the program's many options and made it easy for me to do so without having to explore on my ...

3.6970104991446 months ago

Verified

... Assistance in sorting the room set in categories and numerical order ...

3.6970104992712 months ago

Verified

... It helped guide me through the program's many options and made it easy to do so. It helped guide me through the program's many options and made it easy for me to do so without having to explore on my ...

Manager

3.6324943703655 months ago

Verified

... It is quick to solve problems.All the staffs members are friendly and professional. I feel so comfortable with them.Even my English not well they are so nice to me. ...

Manager

3.6324943704831 months ago

Verified

... Always helpful ...

Manager

3.6324943706026 months ago

Verified

... Always helpful ...

Owner

3.6002363062101 months ago

Verified

... Great help from Kritika. Patient and professional. ...

Owner

3.6002363063314 months ago

Verified

... My problems have been resolved. We were waiting for booking.com to respond to our questions and Kritika waited with me for the response until problem was resolved. ...

Owner

3.6002363064516 months ago

Verified

... Great help from Kritika. Patient and professional. ...

Owner

3.6002363065692 months ago

Verified

... My problems have been resolved. We were waiting for booking.com to respond to our questions and Kritika waited with me for the response until problem was resolved. ...

Recepcion

3.5679782421778 months ago

Verified

... The problem is not having a direct line in Argentina to talk to, although they answer quite quickly, sometimes it is better to talk directly. ...

Gerente

3.5357201777804 months ago

Verified

... Quick access to system support. Possibility of speaking with an assistant. Very friendly and professional treatment from the assistant Vibha ...

Operations Manager

3.5034621133867 months ago

Verified

... Communicating my question to LH Consultant was easy and their response prompt and efficient with screen examples. This put me at ease. ...

Operations Manager

3.5034621135062 months ago

Verified

... Communicating my question to LH Consultant was easy and their response prompt and efficient with screen examples. This put me at ease. ...

Operations Manager

3.5034621136287 months ago

Verified

... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...

Operations Manager

3.5034621137496 months ago

Verified

... I found the email about the Deactivation of the Old LH Booking Engine by 30 October a little confusing. I wasn't sure if it impacted us and hesitated clicking on the links. So I contacted LH and the Consultant confirmed ...

Operations Manager

3.5034621138803 months ago

Verified

... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...

Operations Manager

3.5034621140005 months ago

Verified

... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...

Operations Manager

3.5034621141267 months ago

Verified

... Communicating my question to LH Consultant was easy and their response prompt and efficient with screen examples. This put me at ease. ...

Operations Manager

3.5034621142462 months ago

Verified

... Communicating my question to LH Consultant was easy and their response prompt and efficient with screen examples. This put me at ease. ...

Operations Manager

3.5034621143709 months ago

Verified

... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...

Operations Manager

3.5034621144889 months ago

Verified

... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...

Manager

3.5034621146289 months ago

Verified

... Little Hotelier is user friendly with no extra fluff. Vibha on tech-support has been an AWESOME help. Was able to find a temporary solution to our problem while development works on the issue ...

General Manager

3.4712040502363 months ago

Verified

... The Little Hotelier - Hotel Management Application has been a game-changer for my small hotel in the Swiss Alps. From the moment I started using it, the support team guided me through every step, ...

Owner

3.4712040503595 months ago

Verified

... Very responsive and understanding of those with little knowledge. The level of knowledge they appear to have has covered all the issues I've had. ...

Owner

3.4712040504842 months ago

Verified

... Very little, a couple of times, perhaps because they're busy, I've been just sent a link with little other explanation but this has usually been sufficient so get the issue solved. ...

Owner

3.4712040506075 months ago

Verified

... Very responsive and understanding of those with little knowledge. The level of knowledge they appear to have has covered all the issues I've had. ...

Owner

3.4712040507288 months ago

Verified

... Lots of things. The rack rate settings need improving. the rate plans slightly differ from app to app. You need to set up a User focus group or test Individual users on how they travel through the ...

Gerente

3.4712040508527 months ago

Verified

... There should be a complete learning course, from start to finish, not just one-off help or a tutorial on how to do or configure things. That's what i think. ...

Gerente

3.4712040509718 months ago

Verified

... Little Hotelier has what I need, nothing is missing... nothing is left over. It is ideal for the work I currently do. ...

Gerente

3.4712040511022 months ago

Verified

... There should be a complete learning course, from start to finish, not just one-off help or a tutorial on how to do or configure things. That's what i think. ...

Director

3.4712040512265 months ago

Verified

... You can manage all of your bookings, sync your calendars from other websites, and have access to support whenever you need it. ...

Owner

3.4389459868332 months ago

Verified

... The guys behind the customer service team is really helpful. Hard to find people that know what they are doing these days. Vibha was fantastic ...

Owner

3.4389459869523 months ago

Verified

... The guys behind the customer service team is really helpful. Hard to find people that know what they are doing these days. Vibha was fantastic ...

Owner

3.4389459870781 months ago

Verified

... The guys behind the customer service team is really helpful. Hard to find people that know what they are doing these days. Vibha was fantastic ...

Reservation Agent

3.4066879226904 months ago

Verified

... Ms. Katrina, she is friendly, she helped me always and guided me in any questions I had. She is a very nice person Thank you so much for your kind assistance Ms. Katrina. ...

Reservation Agent

3.4066879228114 months ago

Verified

... Ms. Katrina, she is friendly, she helped me always and guided me in any questions I had. She is a very nice person Thank you so much for your kind assistance Ms. Katrina. ...

Reservation Agent

3.4066879229323 months ago

Verified

... Ms. Katrina, she is friendly, she helped me always and guided me in any questions I had. She is a very nice person Thank you so much for your kind assistance Ms. Katrina. ...

Reservation Agent

3.4066879230529 months ago

Verified

... Ms. Katrina, she is friendly, she helped me always and guided me in any questions I had. She is a very nice person Thank you so much for your kind assistance Ms. Katrina. ...

Reservation Agent

3.4066879231709 months ago

Verified

... Ms. Katrina, she is friendly, she helped me always and guided me in any questions I had. She is a very nice person Thank you so much for your kind assistance Ms. Katrina. ...

Reservations

3.3744298587892 months ago

Verified

... They been really helpful. Nothing required further assistance. They have always dealt with the issue quickly and were really helpful ...

Reservations

3.3744298589117 months ago

Verified

... Fast outcome and very efficient. They were very helpful and assisted with the issue immediately and promptly. Highly recommend as always ...

Reservations

3.3744298590405 months ago

Verified

... Fast outcome and very efficient. They were very helpful and assisted with the issue immediately and promptly. Highly recommend as always ...

Reservations

3.3744298591599 months ago

Verified

... They been really helpful. Nothing required further assistance. They have always dealt with the issue quickly and were really helpful ...

Hotel owner

3.3421717947667 months ago

Verified

... One can feel a bit lost sometimes if an issue occurs, when I am not too familiar with the system yet. But it is just so easy to get in touch with a support agent, I never wait longer than a minute. ...

Hotel owner

3.3421717948876 months ago

Verified

... One can feel a bit lost sometimes if an issue occurs, when I am not too familiar with the system yet. But it is just so easy to get in touch with a support agent, I never wait longer than a minute. Also on the go by the APP. For instance room block of a rate, invoice ...

Hotel owner

3.3421717950131 months ago

Verified

... One can feel a bit lost sometimes if an issue occurs, when I am not too familiar with the system yet. But it is just so easy to get in touch with a support agent, I never wait longer than a minute. ...

Hotel owner

3.3421717951322 months ago

Verified

... Friendly and tidy work by support agent ...

Manager

3.3421717952535 months ago

Verified

... Great experience with Little Hotelier and Great support from Damini, many thanks for your assistance in resolving issues and thanks for your professionalism. ...

Founder

3.3099137308632 months ago

Verified

... The reporting functionality, while useful, could benefit from more customization options for tailored reports. Expanding integration with more/local payment gateways and providing flexibility for users to add/remove options during setup would be valuable. Bugs exist when updating guest details for group bookings. The system could better handle rate changes for non assigned rates, which aren't well reflected in statistical reports. Additionally, room statuses in the app should be visually clear, with red indicating dirty rooms and green for clean rooms. Housekeeping status could be shown similarly on the desktop, calendar screen. Other features needing improvement include the ability to upload multiple images, better handling of confidential rate ticks, and an option to reinstate canceled reservations. There are also issues with day use room checkouts, as the minimum stay is currently set to 1 and not 0, which restricts flexibility. The guest cancellation button could be more accessible, and in group bookings, different checkout dates should be supported. The in house guest list should display both room numbers and guest counts (pax). Post stay letters and property information also lack Russian language support, which is critical in certain regions. Furthermore, there's a need for inspection ...

Founder

3.3099137309913 months ago

Verified

... The reporting functionality, while useful, could benefit from more customization options for tailored reports. Expanding integration with more/local payment gateways and providing flexibility for users to add/remove options during setup would be valuable. Bugs exist when updating guest details for group bookings. The system could better handle rate changes for non assigned rates, which aren't well reflected in statistical reports. Additionally, room statuses in the app should be visually clear, with red indicating dirty rooms and green for clean rooms. Housekeeping status could be shown similarly on the desktop, calendar screen. Other features needing improvement include the ability to upload multiple images, better handling of confidential rate ticks, and an option to reinstate canceled reservations. There are also issues with day use room checkouts, as the minimum stay is currently set to 1 and not 0, which restricts flexibility. The guest cancellation button could be more accessible, and in group bookings, different checkout dates should be supported. The in house guest list should display both room numbers and guest counts (pax). Post stay letters and property information also lack Russian language support, which is critical in certain region ...

Founder

3.3099137311134 months ago

Verified

... The reporting functionality, while useful, could benefit from more customization options for tailored reports. Expanding integration with more/local payment gateways and providing flexibility for users to add/remove options during setup would be valuable. Bugs exist when updating guest details for group bookings. The system could better handle rate changes for non assigned rates, which aren't well reflected in statistical reports. Additionally, room statuses in the app should be visually clear, with red indicating dirty rooms and green for clean rooms. Housekeeping status could be shown similarly on the desktop, calendar screen. Other features needing improvement include the ability to upload multiple images, better handling of confidential rate ticks, and an option to reinstate canceled reservations. There are also issues with day use room checkouts, as the minimum stay is currently set to 1 and not 0, which restricts flexibility. The guest cancellation button could be more accessible, and in group bookings, different checkout dates should be supported. The in house guest list should display both room numbers and guest counts (pax). Post stay letters and property information also lack Russian language support, which is critical in certain regions ...

Gerente

3.2776556667193 months ago

Verified

... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established clients the possibility of booking at that rate and using their credit card at the same time. Adding channels is also something that is easy and intuitive and if there is a problem or a problem we can always go to LittleHotelier ...

Gerente

3.2776556668392 months ago

Verified

... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established clients the possibility of booking at that rate and using their credit card at the same time. Adding channels is also something that is easy and intuitive and if there is a problem or a problem we can always go to LittleHotelier support and they will help us solve our doubts or problems. The payment gateway is another of the point ...

Gerente

3.2776556669777 months ago

Verified

... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established clients the possibility of booking at that rate and using their credit card at the same time. Adding channels is also something that is easy and intuitive and if there is a problem or a problem we can always go to LittleHotelier support ...

Gerente

3.2776556670998 months ago

Verified

... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has ...

Direction

3.2776556672177 months ago

Verified

... All the information received solved my problem, the attention and the very efficient response from Vibha was a great help. ...

Direction

3.2776556673365 months ago

Verified

... Excellent response ...

Direction

3.2776556674653 months ago

Verified

... All the information received solved my problem, the attention and the very efficient response from Vibha was a great help. ...

Direction

3.2776556675881 months ago

Verified

... It took a little while to resolve, but all the information was correct. I really appreciate all the attention. ...

Direction

3.2776556677072 months ago

Verified

... All the information received solved my problem, the attention and the very efficient response from Vibha was a great help. ...

Direction

3.2776556678394 months ago

Verified

... All the information received solved my problem, the attention and the very efficient response from Vibha was a great help. ...

Managing Director

3.2453976034468 months ago

Verified

... Little Hotelier and Siteminder edit customer base. VAT adjustment. Invoice display. These are just a few topics. It is really completely unsatisfactory. Customer service is not really helpful either. ...

Director of Operations

3.2453976035678 months ago

Verified

... Very attentive, goes extra miles to resolve the issue. Helping each single set-up in detail in Channel Manager, such as User Management, Inventory, Channel interface, Manager Access ...

Director of Operations

3.2453976036914 months ago

Verified

... Very attentive, goes extra miles to resolve the issue. Helping each single set-up in detail in Channel Manager, such as User Management, Inventory, Channel interface, Manager Access ...

encargado

3.2131395392981 months ago

Verified

... I would improve the training period, the training team is very good but the time is more than limited and insufficient. 24 hour service in spanish required. ...

encargado

3.213139539428 months ago

Verified

... I would improve the training period, the training team is very good but the time is more than limited and insufficient. 24 hour service in spanish required. ...

Supervisor

3.1808814750351 months ago

Verified

... i like the tech support team who always been helpful at anytime, i like the new updates like that one feature just drag the order to move rooms, easy to manage everything. ...

Supervisor

3.1808814751579 months ago

Verified

... i like the tech support team who always been helpful at anytime, i like the new updates like that one feature just drag the order to move rooms, easy to manage everything. ...

Supervisor

3.1808814752767 months ago

Verified

... i like the tech support team who always been helpful at anytime, i like the new updates like that one feature just drag the order to move rooms, easy to manage everything. ...

Hostel Supervisor

3.1163653463698 months ago

Verified

... Everything's good. just need to keep delivering the best experience for the customers. ...

Hostel Supervisor

3.1163653464942 months ago

Verified

... The experience is seamless, there’s no hassle of moving around to take care of bookings. Reservations are immediately connected, this also reduces errors. ...

Hostel Supervisor

3.1163653466159 months ago

Verified

... Everything's good. just need to keep delivering the best experience for the customers. ...

General Manager

3.1163653467361 months ago

Verified

... It's Excellent working with Little Hotelier. It's easy to understand the process. The support center is very helpful even working on Sunday. ...

General Manager

3.1163653468597 months ago

Verified

... It's Excellent working with Little Hotelier. It's easy to understand the process. The support center is very helpful even working on Sunday. ...

Manager

3.0841072824727 months ago

Verified

... Alyssa was simply amazing, she helped me resolve a small issue I had with a backend setup and answer all my questions promptly and professionally. Thanks again ...

Manager

3.0841072825967 months ago

Verified

... Alyssa was simply amazing, she helped me resolve a small issue I had with a backend setup and answer all my questions promptly and professionally. Thanks again ...

Manager

3.0841072827192 months ago

Verified

... Alyssa was simply amazing, she helped me resolve a small issue I had with a backend setup and answer all my questions promptly and professionally. Thanks again ...

Manager

3.0841072828409 months ago

Verified

... Alyssa was simply amazing, she helped me resolve a small issue I had with a backend setup and answer all my questions promptly and professionally. Thanks again ...

Manager

3.0841072829749 months ago

Verified

... I would like to have a payment slip attached to the booking system for later verification and to fix the hotel location pin swipe on the Direct booking page to be correct. The location pin cannot be ...

Co-Founder

3.0841072831004 months ago

Verified

... Excellent Service together with Family Touch ...

Co-Founder

3.0841072832389 months ago

Verified

... K'Parn is the best sale! He not only gave me advice about how the PMS system works, but He also helped me find a good solution for my hotel industry because I am super new in this industry. I am so happy that we also became ...

Co-Founder

3.0841072833673 months ago

Verified

... K'Parn is the best sale! He not only gave me advice about how the PMS system works, but He also helped me find a good solution for my hotel industry because I am super new in this industry. I am so ...

Co-Founder

3.0841072834924 months ago

Verified

... The way to contact the IT system should be less procedure and more accessible to do so. The less is perfect ...

CEO

3.0841072836126 months ago

Verified

... My experience with Little Hotelier as a mini hotel owner ...

General Manager

3.0841072837358 months ago

Verified

... real-time data on rate parity and competitor rates. It has come to my attention that the data often needs refreshing, resulting in outdated information upon access. ...

General Manager

3.0841072838583 months ago

Verified

... I am pleased to share that we observed an impressive 30% growth in our first year, which was further boosted in the second year with a remarkable 50% increase. This consistent upward trend highlights ...

Manager

3.0841072839792 months ago

Verified

... The detail support that The support we offer to resolve all types of problems that arise and the accompaniment during the time it takes to resolve them. ...

FD

3.0518492195863 months ago

Verified

... Little hotelier system is very fast and user friendly which simplify our work. It is very easy to use to manage the inventory, room rates and stop sell, instantly. Our properties happy using it for ...

Accounting

3.0518492197069 months ago

Verified

... Little hotelier system is very fast and user friendly which simplify our work. It is very easy to use to manage the inventory, room rates and stop sell, instantly. We are very happy using it for many ...

Accounting Manager

3.0518492198361 months ago

Verified

... We are really happy with the system. We expect more dynamic solutions in the future to support our business growth. Thank you. ...

Housekeeping Manager

3.0518492199615 months ago

Verified

... We are very satisfied with the system. In the future, we anticipate additional innovative solutions to help our company expand. Thank you. ...

Manager

3.0518492200829 months ago

Verified

... It is easy to manage the booking and the online staff always eager to help when the system have a problem. ...

Manager

3.0518492202061 months ago

Verified

... It is easy to manage the booking and the online staff always eager to help when the system have a problem. ...

Manager

3.0518492203398 months ago

Verified

... It is easy to manage the booking and the online staff always eager to help when the system have a problem. ...

manager

3.05184922046 months ago

Verified

... channel manage issue ...

System management

3.0195911560697 months ago

Verified

... The agent always productive and supportive so helpful. Agent trying to understand what is problem and solve it very on point. ...

System management

3.0195911561906 months ago

Verified

... The agent always productive and supportive so helpful. Agent trying to understand what is problem and solve it very on point. ...

System management

3.0195911563206 months ago

Verified

... Nothing, just keep stable and easy to contact as usual.Make it easier to use via mobile phone. Keep professional as usual. ...

System management

3.0195911564449 months ago

Verified

... Easy to use ...

System management

3.0195911565625 months ago

Verified

... The agent always productive and supportive so helpful. Agent trying to understand what is problem and solve it very on point. ...

System management

3.0195911566782 months ago

Verified

... Easy to use ...

System management

3.0195911568029 months ago

Verified

... The agent always productive and supportive so helpful. Agent trying to understand what is problem and solve it very on point. ...

System management

3.0195911569276 months ago

Verified

... The agent always productive and supportive so helpful. Agent trying to understand what is problem and solve it very on point. ...

System management

3.0195911570467 months ago

Verified

... The agent always productive and supportive so helpful. Agent trying to understand what is problem and solve it very on point. ...

System management

3.0195911571658 months ago

Verified

... The agent always productive and supportive so helpful. Agent trying to understand what is problem and solve it very on point. ...

System management

3.0195911572887 months ago

Verified

... Nothing, just keep stable and easy to contact as usual.Make it easier to use via mobile phone. Keep professional as usual. ...

System management

3.0195911574082 months ago

Verified

... Easy to use ...

Ecommerce Manager

3.0195911575287 months ago

Verified

... Little Hotelier serves as a strong platform for basic property management, there is room for improvement, particularly for those looking to scale or have more advanced needs. 1. Calendar Interface: The current calendar view works well for desktop users, but on mobile, it can be cumbersome, especially when trying to view multiple bookings. An improved mobile calendar interface would make managing bookings on the go much smoother. A more modern, touch-friendly design with intuitive gestures and better visual organization would significantly enhance the user experience for mobile users, helping them avoid booking clashes or missed reservations. 2. Advanced Reporting: The reporting tools in Little Hotelier cover basic financials and occupancy rates but lack deeper data analytics. Adding more advanced, customizable reporting options would allow users to track detailed performance metrics, helping them make data-driven decisions. This includes more in-depth guest insights, revenue trends, and expense tracking, which would provide small hotels with the ability to refine their business strategies. 3. 24/7 Support: For small hotels that operate around the clock, having access to customer support at all hours is crucial. Expanding ...

Ecommerce Manager

3.0195911576523 months ago

Verified

... Little Hotelier serves as a strong platform for basic property management, there is room for improvement, particularly for those looking to scale or have more advanced needs. 1. Calendar Interface: The current calendar view works well for desktop users, but on mobile, it can be cumbersome, especially when trying to view multiple bookings. An improved mobile calendar interface would make managing bookings on the go much smoother. A more modern, touch-friendly design with intuitive gestures and better visual organization would significantly enhance the user experience for mobile users, helping them avoid booking clashes or missed reservations. 2. Advanced Reporting: The reporting tools in Little Hotelier cover basic financials and occupancy rates but lack deeper data analytics. Adding more advanced, customizable reporting options would allow users to track detailed performance metrics, helping them make data-driven decisions. This includes more in-depth guest insights, revenue trends, and expense tracking, which would provide small hotels with the ability to refine their business strategies. 3. 24/7 Support: For small hotels that operate around the clock, having access to customer support at all hours is crucial. Expanding support hours or introducing more robust ...

Resort manager

3.0195911577729 months ago

Verified

... The support team should be more available call, when i call there is no response from the team for the urgent case. If this is fixed i think it would be much better ...

OTA Manager

3.0195911578984 months ago

Verified

... I suggest that your system should have online support via online Chat to help the user fix the problem at that time, the support call should be more available. ...

Owner

3.0195911580234 months ago

Verified

... Wonderful experience with sale team and the system that they provide ...

Owner

3.0195911581493 months ago

Verified

... Workshops and Onboarding Support: Personalized workshops or training sessions with each hotel could significantly enhance the onboarding experience. Many hoteliers would appreciate on-site or virtual ...

Owner

3.0195911583098 months ago

Verified

... Workshops and Onboarding Support: Personalized workshops or training sessions with each hotel could significantly enhance the onboarding experience. Many hoteliers would appreciate on-site or virtual ...

Owner

3.0195911584334 months ago

Verified

... Workshops and Onboarding Support: Personalized workshops or training sessions with each hotel could significantly enhance the onboarding experience. Many hoteliers would appreciate on-site or virtual ...

Owner

3.019591158557 months ago

Verified

... Wonderful experience with the automate system and support from admin team ...

Owner

3.019591158685 months ago

Verified

... Little Hotelier is a user-friendly channel manager and property management system ideal for small hotels and boutique properties, offering seamless OTA integration, automated payments, and a centralized dashboard. While it simplifies operations, the system would greatly benefit from detailed how-to guides, case studies, and workshops ...

Owner

3.0195911588086 months ago

Verified

... Little Hotelier is a user-friendly channel manager and property management system ideal for small hotels and boutique properties, offering seamless OTA integration, automated payments, and a centralized dashboard. While it simplifies operations, the system would greatly benefit from detailed how-to guides, case studies, and workshops tailored for each hotel to optimize its use. Personalized ...

Owner

3.0195911589445 months ago

Verified

... Little Hotelier is a user-friendly channel manager and property management system ideal for small hotels and boutique properties, offering seamless OTA integration, automated payments, and a centralized dashboard. While it simplifies operations, the system would greatly benefit from detailed how-to guides, case studies, and workshops tailored for each hotel to optimize its use. Personalized onboarding sessions or virtual ...

Owner

3.0195911590677 months ago

Verified

... Little Hotelier is a user-friendly channel manager and property management system ideal for small hotels and boutique properties, offering seamless OTA integration, automated payments, and a centralized dashboard. While it simplifies operations, the system would greatly benefit from detailed ...

Owner

3.0195911591857 months ago

Verified

... Wonderful experience with the automate system and support from admin team ...

Director

3.0195911593074 months ago

Verified

... Great Customer Service 5 Stars ...

Director

3.0195911594239 months ago

Verified

... The customer representative was Knowledgeable, Polite, Experienced and Confident. We found an error on the system which I am confident will be investigated ...

Director

3.0195911595423 months ago

Verified

... The customer representative was Knowledgeable, Polite, Experienced and Confident. We found an error on the system which I am confident will be investigated ...

Director

3.019591159661 months ago

Verified

... The customer representative was Knowledgeable, Polite, Experienced and Confident. We found an error on the system which I am confident will be investigated ...

Owner

3.0195911597805 months ago

Verified

... Great service mind of staff ...

Manager

3.0195911599063 months ago

Verified

... Simple booking and guest management OTA integration prevents overbooking Centralized booking system with real time OTA syncing. Saves time and improves guest experience. ...

Owner

2.9873330955104 months ago

Verified

... May be in the future you this us more feature to help the owner on the propery to get more booking ...

manager

2.9873330956358 months ago

Verified

... Providing assistance ...

manager

2.9873330957605 months ago

Verified