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Little Hotelier by SiteMinder
4.6 (1526 REVIEWS)
Christoph, Sílvia, Shona + 6 more experts recommend Little Hotelier
Read RecommendationsRanked 2 (out of 74) in Hotel Management Software
Hoteliers voted Little Hotelier as the #2 Hotel Management Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThe leading all-in-one software for small properties
92% recommended by 1295 hotels
Stow House, Castaway, The Falcon at Hatton & 1292 others
Bell - AI powered product analyst
I analyzed all of Little Hotelier’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Little Hotelier for its real-time channel management, improving revenue and preventing overbookings. Its centralized system eases hotel operations by integrating reservations, guest communication, and inventory management. The platform supports seamless rate adjustment across OTAs, reducing manual errors and saving time. Users find its reporting tools instrumental for strategic decisions, though some seek enhanced customization. Overall, it's a robust solution for small hotels, with room for improvement in mobile app functionality.
Stow House, Castaway, The Falcon at Hatton & 1292 others
Read their reviewsSupport
Foundational
Hoteliers often mention that Little Hotelier’s support service has room for improvement. While some users praise the support team for being responsive and knowledgeable, others express concerns about difficulty in reaching support agents, especially during weekends or busy times, and report long wait times for assistance. There are suggestions for the support team to be more readily available, perhaps through enhanced chat or message options, and for extended language support hours to cover more global users. Despite these criticisms, many users appreciate the efforts of certain individual agents who have provided valuable assistance. Overall, users highlight the importance of having consistent and accessible customer support to resolve issues promptly and effectively.
Manager
13.342171763702 months ago
Verified
... We would like to have a greater range of email templates so we can send specific information to each guest relating to their chosen room/cottage. We are also a wedding venue and would like to send Brides information and templates for them to fill-in relating to their stay & ceremony at different times. Flexibility around this would be fantastic ...
See full reviewHousekeeping
13.34217176398 months ago
Verified
... Housekeeping Supervisor Review ...
See full reviewHousekeeping
13.342171764119 months ago
Verified
... Housekeeping Supervisor Review ...
See full reviewFinancial Control
13.342171764253 months ago
Verified
... Currently, the financial tools are adequate for basic tracking but lack depth in forecasting and strategic planning capabilities. More advanced financial analysis tools, such as predictive analytics for revenue management and expenditure forecasting, would be invaluable for long-term financial planning and resource ...
See full reviewGerente
13.342171764379 months ago
Verified
... Antonia´s attention was outstanding. Always very attentive to collaborate and resolve all concerns. Then Kenya in the onboarding support, very clear and friendly. Regarding the web application, it ...
See full reviewGerente
13.342171764505 months ago
Verified
... Antonia´s attention was outstanding. Always very attentive to collaborate and resolve all concerns. Then Kenya in the onboarding support, very clear and friendly. Regarding the web application, it ...
See full reviewE-Commerce Manager
13.309913700127 months ago
Verified
... In the rapidly evolving landscape of the hospitality industry, where data is integral to every facet of hotel operations, enhancing the reporting tool becomes a strategic imperative. While pre-set reports offer a foundation, there's a compelling need for a more sophisticated, highly adaptable system. This calls for comprehensive customization options that empower hoteliers to precisely tailor how critical data is presented. Such a dynamic reporting tool would serve as a catalyst for informed decision-making, allowing teams to not only comprehend current demands but also proactively formulate strategic plans that maximize opportunities. Drawing insights from historical, existing, and future bookings becomes more nuanced and impactful with this level of customization. Moreover, addressing another critical area for potential improvement involves the meticulous customization of essential forms, including invoices and registration cards. In a landscape where hotels prioritize not only operational efficiency but also a distinctive degree of personalization, this flexibility in form customization becomes paramount. The ability to tailor these forms ensures not just streamlined operations but also compliance with the nuanced government regulations ...
See full reviewHotel manager
13.277655635737 months ago
Verified
... Improve of my over booking. All staff can know available room. Help to adjust manpower. Have function on demand booking. ...
See full reviewManager
13.1163653133 months ago
Verified
... Pricing on this software is incredible for the amount of features available to you as a property administrator. I recommend Little Hotelier over other software. Also, their customer service, chat, ...
See full reviewBusiness
12.955074990844 months ago
Verified
... They are professional in their work, They always help me to learn faster and solve the problem when i did not know how to use the system ...
See full reviewBusiness
12.955074990976 months ago
Verified
... Support Team and Start up in hotelier system ...
See full reviewOwner
12.761526604002 months ago
Verified
... We find managing our holiday unit easy and effortless coordinating two separate booking sites which work in sync and enabling to ensure bookings and check outs ...
See full reviewOwner
10.761526604134 months ago
Verified
... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...
See full reviewOwner
10.761526604392 months ago
Verified
... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...
See full reviewOwner
10.761526604517 months ago
Verified
... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...
See full reviewOwner
10.761526604646 months ago
Verified
... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...
See full reviewOwner
10.76152660477 months ago
Verified
... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...
See full reviewOwner
10.761526604899 months ago
Verified
... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...
See full reviewChief Executive Officer Casaola Mizata
8.9873330566349 months ago
Verified
... What should be solved first is the customer's problems. Having a trained technician to solve the problem. I have records of hours and hours on the phone with both Booking.com and Little Hotelier ...
See full reviewChief Executive Officer Casaola Mizata
8.9873330567552 months ago
Verified
... What should be solved first is the customer's problems. Having a trained technician to solve the problem. I have records of hours and hours on the phone with both Booking.com and Little Hotelier ...
See full reviewChief Executive Officer Casaola Mizata
8.9873330568784 months ago
Verified
... What should be solved first is the customer's problems. Having a trained technician to solve the problem. I have records of hours and hours on the phone with both Booking.com and Little Hotelier ...
See full reviewChief Executive Officer Casaola Mizata
8.9873330570019 months ago
Verified
... The truth is that the channel manager has not served me as well as it should. I have problems with the amounts that come in from Booking.com reservations, since the amounts that come into the ...
See full reviewChief Executive Officer Casaola Mizata
8.9873330571199 months ago
Verified
... The truth is that the channel manager has not served me as well as it should. I have problems with the amounts that come in from Booking.com reservations, since the amounts that come into the ...
See full reviewChief Executive Officer Casaola Mizata
8.9873330572405 months ago
Verified
... The truth is that the channel manager has not served me as well as it should. I have problems with the amounts that come in from Booking.com reservations, since the amounts that come into the ...
See full reviewChief
7.5679782186499 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support ...
See full reviewChief
7.5679782187814 months ago
Verified
... The color coding scheme. It is a shame that we have to completely obliterate it with an inverted color browser extension because the unmodified website has so much white in the background that it ...
See full reviewChief
7.5679782189094 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete ...
See full reviewChief
7.5679782190356 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete my cookies (completely log the station out of everything), and contact ...
See full reviewChief
7.5679782191585 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support ...
See full reviewChief
7.5679782192988 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete my cookies (completely log the station out of everything), and contact my ISP. Pretty sure we are getting GYPPED in server power, because our internet is lighting fast and my ISP has no need to throttle text. Overall, the company ...
See full reviewChief
7.5679782194262 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival ...
See full reviewChief
7.567978219552 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability ...
See full reviewChief
7.5679782196875 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support ...
See full reviewChief
7.5679782198174 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete my cookies ...
See full reviewFRONT DESK MANAGER
5.5679782199403 months ago
Verified
... It is quite intuitive, simple and fast. It presents very few management problems, making reception work much easier. Visually it is also quite easy. ...
See full review
5.5357201555447 months ago
Verified
... The taxation of the city tax is not up to standards with most countries and the legal team is so bad it has never won one dispute even all of them could be won easily. It seems that the legal team is ...
See full review
5.5357201556664 months ago
Verified
... The taxation of the city tax is not up to standards with most countries and the legal team is so bad it has never won one dispute even all of them could be won easily. It seems that the legal team is ...
See full reviewHotel manager
5.5034620912705 months ago
Verified
... There is no easy access to complete information about the reservation: the date when the reservation was made. In the extras you can't see the introduction dates either. It would be nice to be able to adjust the reservations with different colors depending on the OTA, or the rate or the payment status. But the most important thing is to be able to do the room split. Also by law we are obliged to have the invoice with the LOPD ...
See full reviewAdmin
4.6324943494556 months ago
Verified
... I noticed that when setting up promotion codes, it's kind of limited. There's no way to create a promocode that will only work for certain amount of stay or I might be missing something. ...
See full reviewOwner
4.4066878979633 months ago
Verified
... Product suits my needs for a small operator beds. Keeps things simple and front desk user interface is very easy to learn and to teach employees. Periodic updates for improvements and innovations. ...
See full review
4.4066878980865 months ago
Verified
... 1. A better way of updating rates in bulk, e.g.by uploading a spreadsheet, so I can update different rates for different rooms all at the same time. 2. Better explanation/training on dynamic pricing ...
See full reviewonwer
4.4066878982176 months ago
Verified
... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take your child to the Dr when sick? Should you know what's wrong? Better help set up guest engagement. I still can’t get it to work, I gave up trying and asking ...
See full reviewonwer
4.4066878983419 months ago
Verified
... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take ...
See full reviewonwer
4.406687898464 months ago
Verified
... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take your child to the Dr when sick? Should you know what's wrong? Better ...
See full reviewOwner
4.3744298340752 months ago
Verified
... Channel Manager- changing room configurations and rate changes after renovation.Priya was very insightful of the difficulties I was facing. Her understanding of the software and resolving of the issue was outstanding. She was incredibly ...
See full reviewOwner
4.3744298341962 months ago
Verified
... Channel Manager- changing room configurations and rate changes after renovation.Priya was very insightful of the difficulties I was facing. Her understanding of the software and resolving of the ...
See full reviewOwner
4.3744298343287 months ago
Verified
... Channel Manager- changing room configurations and rate changes after renovation.Priya was very insightful of the difficulties I was facing. Her understanding of the software and resolving of the ...
See full reviewOwner
4.3744298344478 months ago
Verified
... Channel Manager- changing room configurations and rate changes after renovation.Priya was very insightful of the difficulties I was facing. Her understanding of the software and resolving of the ...
See full reviewOwner
4.3744298345658 months ago
Verified
... Priya was very experienced and able to resolve the booking error . She persevered until the problem was resolved. TheLittle Hotellier booking system is user friendly and with updates is improving ...
See full reviewManager
4.3099137056545 months ago
Verified
... Easy to use, user friendly and really help for a little hotel manage the online travel agent, thanks a lot! ...
See full reviewManager
4.3099137057758 months ago
Verified
... Easy to use, user friendly and really help for a little hotel manage the online travel agent, thanks a lot! ...
See full reviewPropietario
4.2776556413803 months ago
Verified
... The people in the chat are very attentive in solving problems as carefully as possible. ...
See full reviewPropietario
4.2776556415069 months ago
Verified
... The people in the chat are very attentive in solving problems as carefully as possible. ...
See full reviewPropietario
4.2776556416417 months ago
Verified
... The people in the chat are very attentive in solving problems as carefully as possible. ...
See full reviewPropietario
4.2776556417622 months ago
Verified
... So far, the response to the problems we have had with the platform has been very quick. It has been easy to solve. ...
See full reviewHotel Concierge
4.2776556418828 months ago
Verified
... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...
See full reviewHotel Concierge
4.2776556420057 months ago
Verified
... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...
See full reviewHotel Concierge
4.2776556421315 months ago
Verified
... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...
See full reviewHotel Concierge
4.2776556422513 months ago
Verified
... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...
See full reviewHotel Concierge
4.2776556423734 months ago
Verified
... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...
See full reviewGerente General
4.2453975779779 months ago
Verified
... They could put a sign at the front desk to indicate the rooms that are being cleaned and that our housekeeper can release it from her cell phone so that the receptionist knows when it is ready. ...
See full reviewGerente General
4.2453975781112 months ago
Verified
... The platforms are linked and the experience in the administration of the reservation page is improved, the collectors are fast and efficient. ...
See full reviewGerente General
4.2453975782351 months ago
Verified
... They could put a sign at the front desk to indicate the rooms that are being cleaned and that our housekeeper can release it from her cell phone so that the receptionist knows when it is ready. ...
See full reviewEcommerce Executive
4.2131395138415 months ago
Verified
... 1. Fast follow up and friendly customer support 2. We can put very detail settings3. Bulk update makes easy to update for all channels and rates to set up restriction. ...
See full reviewEcommerce Executive
4.2131395139621 months ago
Verified
... 1. Fast follow up and friendly customer support 2. We can put very detail settings3. Bulk update makes easy to update for all channels and rates to set up restriction. ...
See full reviewSALES & MARKETING MANAGER
4.2131395141021 months ago
Verified
... I was facing the problem of extracting and the representative helped me a lot and now it's working even better. ...
See full reviewOwner
4.180881449832 months ago
Verified
... - Used the chat function. -Prompt-friendly -helpful Alyssa is very friendly and efficient. Will go to her if I am able the next time I need help. ...
See full reviewMarketing specialist
4.1808814499567 months ago
Verified
... I like how they were able to send screenshots which really helped in identifying where i was at with the system and what i needed to do. Even when the first person (jay)I was talking to left, me and ...
See full reviewMarketing specialist
4.1808814500956 months ago
Verified
... I like how they were able to send screenshots which really helped in identifying where i was at with the system and what i needed to do. Even when the first person (jay)I was talking to left, me and the second person (cristina) picked up exactly where we left out. Great and timely responses, Cristina made it all very easy to follow and understand. I love that even after all the issues I had mentioned and we were able to resolve, they still wanted to see if i needed further ...
See full reviewMarketing specialist
4.1808814502169 months ago
Verified
... Great and timely responses ...
See full reviewMarketing specialist
4.1808814503412 months ago
Verified
... I like how they were able to send screenshots which really helped in identifying where i was at with the system and what i needed to do. Even when the first person (jay)I was talking to left, me and ...
See full reviewhotel manager
4.1808814504674 months ago
Verified
... Nothing everytime I need help there is fast and simple answer to it which make life easier thanks to little hotelier ...
See full reviewReceptionist
4.180881450718 months ago
Verified
... Vibha, is really helpfull she taught me a few tricks to have my updated my information. ...
See full reviewReceptionist
4.1808814508471 months ago
Verified
... Vibha, is really helpfull she taught me a few tricks to have my updated my information. ...
See full reviewReceptionist
4.1808814509711 months ago
Verified
... The vendor helped me with my cancellation policies & my minimum stay information. With the rate information and to use all the apps. ...
See full reviewFront desk
4.1486233867077 months ago
Verified
... The speed of attention and problem solving and the attention provided have been very correct and effective. Thank you very much. ...
See full reviewFront desk
4.1486233868321 months ago
Verified
... Nothing, everything was fine. The solution to the problem was very fast and efficient. The treatment of the person who helped us was very correct and friendly. ...
See full reviewFront desk
4.1486233869586 months ago
Verified
... Nothing, everything was fine. The solution to the problem was very fast and efficient. The treatment of the person who helped us was very correct and friendly. ...
See full reviewFront desk
4.1486233870796 months ago
Verified
... Nothing, everything was fine. The solution to the problem was very fast and efficient. The treatment of the person who helped us was very correct and friendly. ...
See full reviewFront desk
4.1486233872095 months ago
Verified
... The speed of attention and problem solving and the attention provided have been very correct and effective. Thank you very much. ...
See full reviewFront desk
4.1486233873346 months ago
Verified
... The speed of attention and problem solving and the attention provided have been very correct and effective. Thank you very much. ...
See full reviewFront desk
4.1486233874589 months ago
Verified
... Nothing, everything was fine. The solution to the problem was very fast and efficient. The treatment of the person who helped us was very correct and friendly. ...
See full reviewFront desk
4.1486233875818 months ago
Verified
... The speed of attention and problem solving and the attention provided have been very correct and effective. Thank you very much. ...
See full review
4.1486233877083 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new ...
See full review
4.1486233878327 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new ...
See full review
4.1486233879581 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new ...
See full review
4.1486233881033 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new ...
See full review
4.1486233882273 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new accounts ...
See full reviewOffice Manager
4.1486233883527 months ago
Verified
... I think there should be room for customers to add in there flight details when they have it. That way we know their flights for our records ...
See full reviewRevenue Mangagment
4.1486233884774 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the ...
See full reviewRevenue Mangagment
4.1486233886018 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the ...
See full reviewRevenue Mangagment
4.1486233887257 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the ...
See full reviewRevenue Mangagment
4.1486233888489 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the two-step verification account when changing devices. I had even thought about having my team register me with a new little hotelier account, which would be horrible since I've had mine for a long time. After several failed attempts, I decided to use the system's messenger, first ...
See full reviewRevenue Mangagment
4.148623388971 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the two-step verification account when changing devices. I had even thought about having my team register me with a new little hotelier account, which would be horrible since I've had mine for a long time. After several failed attempts, I decided to use the system's messenger, first I was attended by a chatbot who brought me to the first attempt at a solution: he told me that it might be necessary to reset ...
See full reviewRevenue Mangagment
4.148623389092 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the ...
See full reviewRevenue Mangagment
4.148623389213 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the two-step verification account when changing devices. I had even thought about having my team register me with a new little hotelier account, which would be horrible since I've had mine for a long time. After several failed attempts, I decided to use the system's messenger, first I was attended by a chatbot who brought me to the first attempt at a solution: he told me that it might be necessary to reset my account. Then I asked to speak to a human ...
See full reviewFrontdesk
4.1163653248152 months ago
Verified
... Siteminder's software is intuitive and efficient. Their support team is always responsive, helpful, and truly top-notch. A 10/10 experience for us! ...
See full reviewProprieter
4.1163653249365 months ago
Verified
... Simple to learn the basics. Most processes are intuitive. When deeper knowledge and information is needed there is direct support on line if the training material have not given required answer. ...
See full reviewProprieter
4.1163653250672 months ago
Verified
... Simple to learn the basics. Most processes are intuitive. When deeper knowledge and information is needed there is direct support on line if the training material have not given required answer. ...
See full reviewdirector
4.1163653252195 months ago
Verified
... its always handy to have tech support on standby to solve issues promptly. Sachin was very helpful and helped me to solve a problem with Ripa ride displaying incorrect pricing. ...
See full reviewdirector
4.1163653253457 months ago
Verified
... nothing to be improved so far from the dealings I have had. all issues get sorted very quickly from the dealings I have had. ...
See full reviewdirector
4.1163653254727 months ago
Verified
... its always handy to have tech support on standby to solve issues promptly. Sachin was very helpful and helped me to solve a problem with Ripa ride displaying incorrect pricing. ...
See full reviewdirector
4.1163653255959 months ago
Verified
... its always handy to have tech support on standby to solve issues promptly. Sachin was very helpful and helped me to solve a problem with Ripa ride displaying incorrect pricing. ...
See full reviewdirector
4.1163653257176 months ago
Verified
... nothing to be improved so far from the dealings I have had. all issues get sorted very quickly from the dealings I have had. ...
See full reviewOwner
4.1163653259782 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ...
See full reviewOwner
4.1163653261003 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage my property and also my integrations with OTAs is so valuable. The support teams have always been very helpful when I needed support. The tool it self is somewhat easy to use (there could be a little improvement with usability but for the most part it is easy to use). I had no official training and was able to jump in quickly to use the tool as needed for my business. I would recommend this tool for any small hotel needing the ease of managing rates and availability in one place. Also the reports are very helpful too in understanding my bookings and business. You can get occupancy and financial reports and statistic that make understanding your business easy. The guest report section could be enhanced and provide a better value. Many times there are duplicate guests or no way to remove guests attached to reservations -unless I am missing something about these reports. Also, I would like some advanced setup options for room and property details and how they display to the guest and a way to add property notes to each room at the calendar level. Recently we were upgraded to a new booking engine and it had some challenges (lack of help articles ...
See full reviewAccommodation Manager
4.084107261707 months ago
Verified
... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...
See full reviewAccommodation Manager
4.0841072618291 months ago
Verified
... So helpful and under ...
See full reviewAccommodation Manager
4.0841072619549 months ago
Verified
... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...
See full reviewAccommodation Manager
4.0841072622009 months ago
Verified
... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...
See full reviewAccommodation Manager
4.0841072623245 months ago
Verified
... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...
See full reviewAccommodation Manager
4.0841072624515 months ago
Verified
... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...
See full reviewAccommodation Manager
4.0841072625747 months ago
Verified
... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...
See full reviewAccommodation Manager
4.0841072626949 months ago
Verified
... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...
See full reviewAccommodation Manager
4.084107262817 months ago
Verified
... Support is available 7 days a week 24 hours a day.Understand the issues I had with Booking.com and were able to talk me through the solutions.The advice and directions given allowed me to sol e the ...
See full reviewOwner
4.0518491984218 months ago
Verified
... In today's "Hotelier / Accommodation" market there are quite a few options in the software space. In truth Little Hotelier is the only one I have used these past 8 years. I'll admit there a few features that I wish were better but .. I stick with them because their support is good. They're available when I need them by chat or phone and they make my day easier. Its busy enough running the business so good support takes my mind away from computer and software issues. The web based interface is easy to follow and manage and whilst I have it directly linked to my website for direct bookings in addition to the channel I often make my own bookings as and when required. Room setup was straightforward as well as managing them. I am a fan of the reporting especially when it comes to revenue. This easily allows me to see both revenue, nights booked and occupancy rates. (A graph to compare previous years though would be a plus). My favorite feature is the mobile app for either Android or Iphone (I assume as I use the former). As being in front of a computer to manage my accommodation has to be the least exciting part of the job. Though definitely essential. The mobile app allows me to check bookings, changes to existing and even add new ones. I would use the calendar on a daily basis to confirm both arrivals, departures and even check in guests. In addition it provides me weekly revenue and channel breakdowns. I've yet to use the Chat feature for instant support and will consider ...
See full reviewOwner
4.0518491986768 months ago
Verified
... I phoned in for advice on a specific booking to ask about the "book direct online" reference as I was concerned that this referred to an OTA which would charge me commission. It was explained to be ...
See full reviewOwner
4.0518491988015 months ago
Verified
... I phoned in for advice on a specific booking to ask about the "book direct online" reference as I was concerned that this referred to an OTA which would charge me commission. It was explained to be ...
See full reviewOwner
4.0518491989296 months ago
Verified
... I phoned in for advice on a specific booking to ask about the "book direct online" reference as I was concerned that this referred to an OTA which would charge me commission. It was explained to be ...
See full reviewOwner
4.0518491990509 months ago
Verified
... I phoned in for advice on a specific booking to ask about the "book direct online" reference as I was concerned that this referred to an OTA which would charge me commission. It was explained to be ...
See full reviewOwner
4.051849199182 months ago
Verified
... I phoned in for advice on a specific booking to ask about the "book direct online" reference as I was concerned that this referred to an OTA which would charge me commission. It was explained to be ...
See full reviewOwner
4.0518491993063 months ago
Verified
... In this particular case, nothing. The consultant, Joseph was polite and professional. His explanation was concise and left me in no doubt. ...
See full reviewOwner
4.0518491994306 months ago
Verified
... In this particular case, nothing. The consultant, Joseph was polite and professional. His explanation was concise and left me in no doubt. ...
See full reviewOwner
4.0518491995542 months ago
Verified
... Ability to scroll through the calendar Bookings show number of nights and guests on appMore feature on websiteImpossible to 'break' anything ...
See full reviewOwner
4.0518491996744 months ago
Verified
... Ability to scroll through the calendar Bookings show number of nights and guests on appMore feature on websiteImpossible to 'break' anything ...
See full reviewManager
4.01959113528 months ago
Verified
... Little Hotelier is the ideal software solution for small businesses, offering an all-in one platform that covers everything a business needs to streamline operations. It’s designed to be super easy to navigate, ensuring that users can get started quickly without a steep learning curve. With 24/7 support and expert advice always available, business owners can rely on timely assistance whenever required. The help ...
See full reviewManager
4.0195911353999 months ago
Verified
... Little Hotelier is the ideal software solution for small businesses, offering an all-in one platform that covers everything a business needs to streamline operations. It’s designed to be super easy to navigate, ensuring that users can get started quickly without a steep learning curve. With 24/7 support and expert advice always available, business owners can rely on timely assistance whenever required. The help pages are thoughtfully designed and genuinely helpful, making troubleshooting ...
See full reviewManager
4.0195911355208 months ago
Verified
... It would be highly beneficial to have quick links between key features like the front desk and direct booking setup, allowing users to quickly manage promotions, discounts, and rates in fewer steps. For example, when updating the Direct Booking Room Rate, a quick link to the Front Desk Room Rate would provide seamless access, making it easier to ensure consistency across different booking channels and saving valuable time for users. Although not a core issue directly related to the little hotelier system itself, there is room for improvement in how it integrates with other travel agents, particularly in terms of communication with guests. While I fully recognize the complexity involved in achieving this, having a more seamless and unified ...
See full reviewHotel manager
3.9873330711238 months ago
Verified
... Chatbot may occasionally provide inaccurate information, but having live support available can help quickly resolve issues, particularly with settings or more specific inquiries. ...
See full reviewAsst Manager
3.987333071244 months ago
Verified
... Ease of making reservations, cancelling, processing payments. The App is also very nice because it works good for housekeeping, etc. to see what rooms are booked/blocked, etc. ...
See full reviewBooking Manager
3.9873330713672 months ago
Verified
... Little Hotelier is a great software provider. Especially their customer service which is always fast and kind. We have been using it for three years now and look forward to a long collaboration. ...
See full reviewbusiness operations manager
3.987333071496 months ago
Verified
... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member ...
See full reviewbusiness operations manager
3.9873330716159 months ago
Verified
... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member ...
See full reviewbusiness operations manager
3.9873330717428 months ago
Verified
... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member they could complete a check ...
See full reviewbusiness operations manager
3.9873330718701 months ago
Verified
... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member they could complete a check in with only 10mins of training on the system. this also means you can help new staff without being on site and the system is simple and easy to explain over the phone rather than having to show someone in person. i also like how well it works with booking site such as booking.com and Expedia, its updates quickly and you receive all details. using site minder for our website works very well and you can make changes quickly and easily this has been useful being a new property and working out what works and what needs to be changed. we now have the guest engagement option this has been really useful to get guests check in forms before they arrive and to be able to plan ...
See full reviewbusiness operations manager
3.9873330719952 months ago
Verified
... Each booking should have a changes tab, this would show what changes where made to a booking with a time and date and user id, this is really useful as management. it helps with staff training and ...
See full reviewOperations Manager
3.9873330721184 months ago
Verified
... Sometimes, the support team seam to struggle with some of our issues but they get sorted in the end. The widget section to show availability isn't the best. ...
See full reviewOperations Manager
3.9873330722383 months ago
Verified
... The system is really easy to us, everything is pretty straight forward. The support is ok and receive a response quite quick to any issues ...
See full reviewOperations Manager
3.9873330723622 months ago
Verified
... Sometimes, the support team seam to struggle with some of our issues but they get sorted in the end. The widget section to show availability isn't the best. ...
See full reviewOperations Manager
3.9873330724802 months ago
Verified
... The system is really easy to us, everything is pretty straight forward. The support is ok and receive a response quite quick to any issues ...
See full reviewOperations Manager
3.9873330726053 months ago
Verified
... The system is really easy to us, everything is pretty straight forward. The support is ok and receive a response quite quick to any issues ...
See full reviewGeneral Manager
3.9873330727319 months ago
Verified
... We appreciate the response and coverage of all topics that were in need of attention. we could hear clearly and smoothly. ...
See full reviewGeneral Manager
3.9873330728539 months ago
Verified
... We definitely feel the need of monthly checks to keep the software improvements and have us as hotel explain our difficulties. ...
See full reviewpropietario
3.9873330729831 months ago
Verified
... The booking engine is very confusing and doesn't work as well as it should, many guests keep calling me due to difficulty in understanding how to make a reservation, based on my experience experimenting with it, the problem comes mainly when you want to change the search, it keeps the previous selection of rooms and leads to confusion for less experienced guests, but what does need a good improvement is the app, it only serves to close or open rooms and at most view reservations, it becomes very complex to assign another room to reservations, another key point is cancelling a reservation made in the booking button, if I cancel it from the front desk I am never able to see if it is really cancelled or if it is still active, since the data is not crossed with the booking button bidirectionally. We need tools to improve check-in, the new SES ...
See full reviewpropietario
3.9873330731015 months ago
Verified
... Fine, but I don't see the promised improvements ...
See full reviewGerente General
3.9873330732359 months ago
Verified
... I liked that it is a very user-friendly system, however it is a little difficult to understand intuitively. You have to have the training and make several calls to be able to properly establish your ...
See full reviewGerente General
3.9873330733583 months ago
Verified
... I liked that it is a very user-friendly system, however it is a little difficult to understand intuitively. You have to have the training and make several calls to be able to properly establish your ...
See full reviewOwner
3.9873330734819 months ago
Verified
... My update was postponed and rescheduled and then the day it was suppose to happen- it didn't with no communication. I had to check in to see what was happening. There have been a couple challenges with the upgrade, the chat bot has been on spot but not to the degree to get items taken care of. When items have been forwarded to the senior ...
See full reviewOwner
3.9873330736048 months ago
Verified
... My update was postponed and rescheduled and then the day it was suppose to happen- it didn't with no communication. I had to check in to see what was happening. There have been a couple challenges ...
See full reviewOwner
3.9873330737242 months ago
Verified
... My update was postponed and rescheduled and then the day it was suppose to happen- it didn't with no communication. I had to check in to see what was happening. There have been a couple challenges ...
See full reviewOwner
3.9873330738441 months ago
Verified
... Recent challenges with the upgrade to the new booking engine. ...
See full reviewJefa de ventas
3.9873330739624 months ago
Verified
... There is no monthly occupancy forecast list. When it comes to billing, there are two things that can be confusing when using a very similar term. ...
See full reviewGuest Concierge
3.9873330740815 months ago
Verified
... That is is fast and reliable. Convinient to call and message guest anytime with easy access. Easy to deal with reservations and look for guest information. ...
See full reviewGuest Concierge
3.9873330741988 months ago
Verified
... That is is fast and reliable. Convinient to call and message guest anytime with easy access. Easy to deal with reservations and look for guest information. ...
See full reviewGuest Concierge
3.9873330743257 months ago
Verified
... That is is fast and reliable. Convinient to call and message guest anytime with easy access. Easy to deal with reservations and look for guest information. ...
See full reviewPartner
3.9873330744583 months ago
Verified
... We have a regular issue with LH dealing with agencies who book the rooms but don’t deal with the extras that are payed by the client. To manage these cases that represent one third of our bookings, ...
See full reviewPartner
3.9873330745774 months ago
Verified
... The experience with Little Hotelier is quite seamless for our staff and fulfill most tasks for booking the rooms of our hotel. The solution seems to be quite stable. ...
See full reviewPartner
3.9873330746972 months ago
Verified
... We have a regular issue with LH dealing with agencies who book the rooms but don’t deal with the extras that are payed by the client. To manage these cases that represent one third of our bookings, ...
See full reviewRevenue Manager
3.9550750103065 months ago
Verified
... Support that exceeds efficiency ...
See full reviewRevenue Manager
3.9550750104297 months ago
Verified
... As soon as I access to the chat is very easy to find the right information about any subject. And just i case I didn't get the solution theres is always someone (in this case Vhiba) to help. ...
See full reviewRevenue Manager
3.9550750105612 months ago
Verified
... Maybe, at some moment there are a lot of requests for support, so it's necessary to wait a little more time than I wish, but the follow-up for email helps a lot. ...
See full reviewRevenue Manager
3.9550750106851 months ago
Verified
... Support that exceeds efficiency ...
See full reviewRevenue Manager
3.9550750108083 months ago
Verified
... Support that exceeds efficiency ...
See full reviewRevenue Manager
3.9550750109304 months ago
Verified
... As soon as I access to the chat is very easy to find the right information about any subject. And just i case I didn't get the solution theres is always someone (in this case Vhiba) to help. ...
See full reviewRevenue Manager
3.9550750110544 months ago
Verified
... Maybe, at some moment there are a lot of requests for support, so it's necessary to wait a little more time than I wish, but the follow-up for email helps a lot. ...
See full reviewRevenue Manager
3.9550750111735 months ago
Verified
... Support that exceeds efficiency ...
See full reviewRevenue Manager
3.955075011309 months ago
Verified
... Maybe, at some moment there are a lot of requests for support, so it's necessary to wait a little more time than I wish, but the follow-up for email helps a lot. ...
See full reviewManager Hotel
3.9550750114449 months ago
Verified
... She support is good, easy to understand and give me solution about my problem on google ads on google map. ...
See full reviewSales manager
3.9228169471752 months ago
Verified
... The messages box for support, sometimes it may take time to get a response when you need a quick fix, they should also add a call option. ...
See full reviewManager
3.9228169472984 months ago
Verified
... I want to share my exceptional experience with Vibha from the Little Hotelier technical team. From the very first contact, Vibha was incredibly professional and attentive. She helped me resolve a ...
See full reviewManager
3.9228169474205 months ago
Verified
... I want to share my exceptional experience with Vibha from the Little Hotelier technical team. From the very first contact, Vibha was incredibly professional and attentive. She helped me resolve a technical issue I was facing with my booking system. What impressed me the most was her ability to explain the solutions clearly and understandably. Not only did she resolve the issue quickly, but she also took the time to ensure I understood how to prevent it from happening in the future. Additionally, her friendly ...
See full reviewManager
3.9228169475403 months ago
Verified
... I want to share my exceptional experience with Vibha from the Little Hotelier technical team. From the very first contact, Vibha was incredibly professional and attentive. She helped me resolve a technical issue I was facing with my booking system. What impressed me the most was her ability to explain the solutions clearly and understandably. Not only did she resolve the issue quickly, but she also took the time to ensure I understood how to prevent it from happening in the future. Additionally, her friendly and patient ...
See full reviewManager
3.9228169476613 months ago
Verified
... Excellent support from technical team ...
See full reviewManager
3.9228169477931 months ago
Verified
... I want to share my exceptional experience with Vibha from the Little Hotelier technical team. From the very first contact, Vibha was incredibly professional and attentive. She helped me resolve a technical issue I was facing with my booking system. What impressed me the most was her ability to explain the solutions ...
See full reviewManager
3.9228169479129 months ago
Verified
... I want to share my exceptional experience with Vibha from the Little Hotelier technical team. From the very first contact, Vibha was incredibly professional and attentive. She helped me resolve a ...
See full reviewManager
3.9228169480369 months ago
Verified
... I've been using the software for a short time, and I have nothing negative to point out. What I miss on the platform is the option for multi-inventory of rooms ...
See full reviewAdministrative
3.8905588837702 months ago
Verified
... I think its nice as it works actually good attention and very good persons who attended me in my problem ...
See full reviewAdministrative
3.8905588839053 months ago
Verified
... The nice attention of the person who helped me in the problem i had to log into de application in my laptop ...
See full reviewFront desk
3.8905588840293 months ago
Verified
... The vendor was Ready to help once on the call. Was Very easy for me to follow instructions to follow instructions. Very patient ...
See full reviewOwner
3.826042755118 months ago
Verified
... In the past, my business often felt messy. I honestly don’t know how I survived without Little Hotelier. Implementing it has made my life so much simpler. It helps me organize my operation and ...
See full reviewOwner
3.8260427552438 months ago
Verified
... How Ouklip Place Bed and Breakfast saves time, improves operational structures, and boosts direct business with Little Hotelier ...
See full reviewReservations Manager
3.82604275537 months ago
Verified
... * Could be faster. Gets slow sometimes. * That any reservation that is made or changes that a user (receptionist) makes to a reservation, that it could be known what user did it, time and day. ...
See full reviewReservations Manager
3.8260427554981 months ago
Verified
... * Could be faster. Gets slow sometimes. * That any reservation that is made or changes that a user (receptionist) makes to a reservation, that it could be known what user did it, time and day. Whenever a change is made to a reservation sometimes we do not know at our office who did it. Mistakes can be easily made and we do not know who did it. The only way to know is by looking at the confirmation email. But just wish there was a section where managers ...
See full reviewOwner
3.7615266265898 months ago
Verified
... The tech support of Vibha was excellent and she walked me through my problem and sorted it for me very quickly. ...
See full reviewOwner
3.76152662671 months ago
Verified
... The tech support of Vibha was excellent and she walked me through my problem and sorted it for me very quickly. ...
See full reviewIt support
3.7292685623159 months ago
Verified
... Integration with various other apps, you can book from multiple locations without having to update all the time, set a single price, use multiple channels. ...
See full review
3.7292685624369 months ago
Verified
... The program is easy to use, convenient, and the staff gives very good advice. And when customers make reservations through various websites, their bookings come directly into the little Hotelier ...
See full reviewAdministradora
3.6970104980425 months ago
Verified
... The advisor's attention to solving my problem was very professional and he was knowledgeable about my query and the contact is very practical. ...
See full reviewAdministradora
3.6970104981623 months ago
Verified
... Maybe the waiting time should be shorter, but in any case it was quite efficient and it would be nice if more resources were shared via email. ...
See full reviewAdministradora
3.6970104982908 months ago
Verified
... The advisor's attention to solving my problem was very professional and he was knowledgeable about my query and the contact is very practical. ...
See full reviewAdministradora
3.6970104984185 months ago
Verified
... Maybe the waiting time should be shorter, but in any case it was quite efficient and it would be nice if more resources were shared via email. ...
See full reviewAdministradora
3.6970104985405 months ago
Verified
... The advisor's attention to solving my problem was very professional and he was knowledgeable about my query and the contact is very practical. ...
See full reviewAdministradora
3.6970104986623 months ago
Verified
... The advisor's attention to solving my problem was very professional and he was knowledgeable about my query and the contact is very practical. ...
See full reviewAdministradora
3.6970104987832 months ago
Verified
... The advisor's attention to solving my problem was very professional and he was knowledgeable about my query and the contact is very practical. ...
See full reviewAdministradora
3.6970104989012 months ago
Verified
... Maybe the waiting time should be shorter, but in any case it was quite efficient and it would be nice if more resources were shared via email. ...
See full review
3.6970104990259 months ago
Verified
... It helped guide me through the program's many options and made it easy to do so. It helped guide me through the program's many options and made it easy for me to do so without having to explore on my ...
See full review
3.6970104991446 months ago
Verified
... Assistance in sorting the room set in categories and numerical order ...
See full review
3.6970104992712 months ago
Verified
... It helped guide me through the program's many options and made it easy to do so. It helped guide me through the program's many options and made it easy for me to do so without having to explore on my ...
See full reviewManager
3.6324943703655 months ago
Verified
... It is quick to solve problems.All the staffs members are friendly and professional. I feel so comfortable with them.Even my English not well they are so nice to me. ...
See full reviewOwner
3.6002363062101 months ago
Verified
... Great help from Kritika. Patient and professional. ...
See full reviewOwner
3.6002363063314 months ago
Verified
... My problems have been resolved. We were waiting for booking.com to respond to our questions and Kritika waited with me for the response until problem was resolved. ...
See full reviewOwner
3.6002363064516 months ago
Verified
... Great help from Kritika. Patient and professional. ...
See full reviewOwner
3.6002363065692 months ago
Verified
... My problems have been resolved. We were waiting for booking.com to respond to our questions and Kritika waited with me for the response until problem was resolved. ...
See full reviewRecepcion
3.5679782421778 months ago
Verified
... The problem is not having a direct line in Argentina to talk to, although they answer quite quickly, sometimes it is better to talk directly. ...
See full reviewGerente
3.5357201777804 months ago
Verified
... Quick access to system support. Possibility of speaking with an assistant. Very friendly and professional treatment from the assistant Vibha ...
See full reviewOperations Manager
3.5034621133867 months ago
Verified
... Communicating my question to LH Consultant was easy and their response prompt and efficient with screen examples. This put me at ease. ...
See full reviewOperations Manager
3.5034621135062 months ago
Verified
... Communicating my question to LH Consultant was easy and their response prompt and efficient with screen examples. This put me at ease. ...
See full reviewOperations Manager
3.5034621136287 months ago
Verified
... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...
See full reviewOperations Manager
3.5034621137496 months ago
Verified
... I found the email about the Deactivation of the Old LH Booking Engine by 30 October a little confusing. I wasn't sure if it impacted us and hesitated clicking on the links. So I contacted LH and the Consultant confirmed ...
See full reviewOperations Manager
3.5034621138803 months ago
Verified
... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...
See full reviewOperations Manager
3.5034621140005 months ago
Verified
... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...
See full reviewOperations Manager
3.5034621141267 months ago
Verified
... Communicating my question to LH Consultant was easy and their response prompt and efficient with screen examples. This put me at ease. ...
See full reviewOperations Manager
3.5034621142462 months ago
Verified
... Communicating my question to LH Consultant was easy and their response prompt and efficient with screen examples. This put me at ease. ...
See full reviewOperations Manager
3.5034621143709 months ago
Verified
... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...
See full reviewOperations Manager
3.5034621144889 months ago
Verified
... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...
See full reviewManager
3.5034621146289 months ago
Verified
... Little Hotelier is user friendly with no extra fluff. Vibha on tech-support has been an AWESOME help. Was able to find a temporary solution to our problem while development works on the issue ...
See full reviewGeneral Manager
3.4712040502363 months ago
Verified
... The Little Hotelier - Hotel Management Application has been a game-changer for my small hotel in the Swiss Alps. From the moment I started using it, the support team guided me through every step, ...
See full reviewOwner
3.4712040503595 months ago
Verified
... Very responsive and understanding of those with little knowledge. The level of knowledge they appear to have has covered all the issues I've had. ...
See full reviewOwner
3.4712040504842 months ago
Verified
... Very little, a couple of times, perhaps because they're busy, I've been just sent a link with little other explanation but this has usually been sufficient so get the issue solved. ...
See full reviewOwner
3.4712040506075 months ago
Verified
... Very responsive and understanding of those with little knowledge. The level of knowledge they appear to have has covered all the issues I've had. ...
See full reviewOwner
3.4712040507288 months ago
Verified
... Lots of things. The rack rate settings need improving. the rate plans slightly differ from app to app. You need to set up a User focus group or test Individual users on how they travel through the ...
See full reviewGerente
3.4712040508527 months ago
Verified
... There should be a complete learning course, from start to finish, not just one-off help or a tutorial on how to do or configure things. That's what i think. ...
See full reviewGerente
3.4712040509718 months ago
Verified
... Little Hotelier has what I need, nothing is missing... nothing is left over. It is ideal for the work I currently do. ...
See full reviewGerente
3.4712040511022 months ago
Verified
... There should be a complete learning course, from start to finish, not just one-off help or a tutorial on how to do or configure things. That's what i think. ...
See full reviewDirector
3.4712040512265 months ago
Verified
... You can manage all of your bookings, sync your calendars from other websites, and have access to support whenever you need it. ...
See full reviewOwner
3.4389459868332 months ago
Verified
... The guys behind the customer service team is really helpful. Hard to find people that know what they are doing these days. Vibha was fantastic ...
See full reviewOwner
3.4389459869523 months ago
Verified
... The guys behind the customer service team is really helpful. Hard to find people that know what they are doing these days. Vibha was fantastic ...
See full reviewOwner
3.4389459870781 months ago
Verified
... The guys behind the customer service team is really helpful. Hard to find people that know what they are doing these days. Vibha was fantastic ...
See full reviewReservation Agent
3.4066879226904 months ago
Verified
... Ms. Katrina, she is friendly, she helped me always and guided me in any questions I had. She is a very nice person Thank you so much for your kind assistance Ms. Katrina. ...
See full reviewReservation Agent
3.4066879228114 months ago
Verified
... Ms. Katrina, she is friendly, she helped me always and guided me in any questions I had. She is a very nice person Thank you so much for your kind assistance Ms. Katrina. ...
See full reviewReservation Agent
3.4066879229323 months ago
Verified
... Ms. Katrina, she is friendly, she helped me always and guided me in any questions I had. She is a very nice person Thank you so much for your kind assistance Ms. Katrina. ...
See full reviewReservation Agent
3.4066879230529 months ago
Verified
... Ms. Katrina, she is friendly, she helped me always and guided me in any questions I had. She is a very nice person Thank you so much for your kind assistance Ms. Katrina. ...
See full reviewReservation Agent
3.4066879231709 months ago
Verified
... Ms. Katrina, she is friendly, she helped me always and guided me in any questions I had. She is a very nice person Thank you so much for your kind assistance Ms. Katrina. ...
See full reviewReservations
3.3744298587892 months ago
Verified
... They been really helpful. Nothing required further assistance. They have always dealt with the issue quickly and were really helpful ...
See full reviewReservations
3.3744298589117 months ago
Verified
... Fast outcome and very efficient. They were very helpful and assisted with the issue immediately and promptly. Highly recommend as always ...
See full reviewReservations
3.3744298590405 months ago
Verified
... Fast outcome and very efficient. They were very helpful and assisted with the issue immediately and promptly. Highly recommend as always ...
See full reviewReservations
3.3744298591599 months ago
Verified
... They been really helpful. Nothing required further assistance. They have always dealt with the issue quickly and were really helpful ...
See full reviewHotel owner
3.3421717947667 months ago
Verified
... One can feel a bit lost sometimes if an issue occurs, when I am not too familiar with the system yet. But it is just so easy to get in touch with a support agent, I never wait longer than a minute. ...
See full reviewHotel owner
3.3421717948876 months ago
Verified
... One can feel a bit lost sometimes if an issue occurs, when I am not too familiar with the system yet. But it is just so easy to get in touch with a support agent, I never wait longer than a minute. Also on the go by the APP. For instance room block of a rate, invoice ...
See full reviewHotel owner
3.3421717950131 months ago
Verified
... One can feel a bit lost sometimes if an issue occurs, when I am not too familiar with the system yet. But it is just so easy to get in touch with a support agent, I never wait longer than a minute. ...
See full reviewHotel owner
3.3421717951322 months ago
Verified
... Friendly and tidy work by support agent ...
See full reviewManager
3.3421717952535 months ago
Verified
... Great experience with Little Hotelier and Great support from Damini, many thanks for your assistance in resolving issues and thanks for your professionalism. ...
See full reviewFounder
3.3099137308632 months ago
Verified
... The reporting functionality, while useful, could benefit from more customization options for tailored reports. Expanding integration with more/local payment gateways and providing flexibility for users to add/remove options during setup would be valuable. Bugs exist when updating guest details for group bookings. The system could better handle rate changes for non assigned rates, which aren't well reflected in statistical reports. Additionally, room statuses in the app should be visually clear, with red indicating dirty rooms and green for clean rooms. Housekeeping status could be shown similarly on the desktop, calendar screen. Other features needing improvement include the ability to upload multiple images, better handling of confidential rate ticks, and an option to reinstate canceled reservations. There are also issues with day use room checkouts, as the minimum stay is currently set to 1 and not 0, which restricts flexibility. The guest cancellation button could be more accessible, and in group bookings, different checkout dates should be supported. The in house guest list should display both room numbers and guest counts (pax). Post stay letters and property information also lack Russian language support, which is critical in certain regions. Furthermore, there's a need for inspection ...
See full reviewFounder
3.3099137309913 months ago
Verified
... The reporting functionality, while useful, could benefit from more customization options for tailored reports. Expanding integration with more/local payment gateways and providing flexibility for users to add/remove options during setup would be valuable. Bugs exist when updating guest details for group bookings. The system could better handle rate changes for non assigned rates, which aren't well reflected in statistical reports. Additionally, room statuses in the app should be visually clear, with red indicating dirty rooms and green for clean rooms. Housekeeping status could be shown similarly on the desktop, calendar screen. Other features needing improvement include the ability to upload multiple images, better handling of confidential rate ticks, and an option to reinstate canceled reservations. There are also issues with day use room checkouts, as the minimum stay is currently set to 1 and not 0, which restricts flexibility. The guest cancellation button could be more accessible, and in group bookings, different checkout dates should be supported. The in house guest list should display both room numbers and guest counts (pax). Post stay letters and property information also lack Russian language support, which is critical in certain region ...
See full reviewFounder
3.3099137311134 months ago
Verified
... The reporting functionality, while useful, could benefit from more customization options for tailored reports. Expanding integration with more/local payment gateways and providing flexibility for users to add/remove options during setup would be valuable. Bugs exist when updating guest details for group bookings. The system could better handle rate changes for non assigned rates, which aren't well reflected in statistical reports. Additionally, room statuses in the app should be visually clear, with red indicating dirty rooms and green for clean rooms. Housekeeping status could be shown similarly on the desktop, calendar screen. Other features needing improvement include the ability to upload multiple images, better handling of confidential rate ticks, and an option to reinstate canceled reservations. There are also issues with day use room checkouts, as the minimum stay is currently set to 1 and not 0, which restricts flexibility. The guest cancellation button could be more accessible, and in group bookings, different checkout dates should be supported. The in house guest list should display both room numbers and guest counts (pax). Post stay letters and property information also lack Russian language support, which is critical in certain regions ...
See full reviewGerente
3.2776556667193 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established clients the possibility of booking at that rate and using their credit card at the same time. Adding channels is also something that is easy and intuitive and if there is a problem or a problem we can always go to LittleHotelier ...
See full reviewGerente
3.2776556668392 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established clients the possibility of booking at that rate and using their credit card at the same time. Adding channels is also something that is easy and intuitive and if there is a problem or a problem we can always go to LittleHotelier support and they will help us solve our doubts or problems. The payment gateway is another of the point ...
See full reviewGerente
3.2776556669777 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established clients the possibility of booking at that rate and using their credit card at the same time. Adding channels is also something that is easy and intuitive and if there is a problem or a problem we can always go to LittleHotelier support ...
See full reviewGerente
3.2776556670998 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has ...
See full reviewDirection
3.2776556672177 months ago
Verified
... All the information received solved my problem, the attention and the very efficient response from Vibha was a great help. ...
See full reviewDirection
3.2776556674653 months ago
Verified
... All the information received solved my problem, the attention and the very efficient response from Vibha was a great help. ...
See full reviewDirection
3.2776556675881 months ago
Verified
... It took a little while to resolve, but all the information was correct. I really appreciate all the attention. ...
See full reviewDirection
3.2776556677072 months ago
Verified
... All the information received solved my problem, the attention and the very efficient response from Vibha was a great help. ...
See full reviewDirection
3.2776556678394 months ago
Verified
... All the information received solved my problem, the attention and the very efficient response from Vibha was a great help. ...
See full reviewManaging Director
3.2453976034468 months ago
Verified
... Little Hotelier and Siteminder edit customer base. VAT adjustment. Invoice display. These are just a few topics. It is really completely unsatisfactory. Customer service is not really helpful either. ...
See full reviewDirector of Operations
3.2453976035678 months ago
Verified
... Very attentive, goes extra miles to resolve the issue. Helping each single set-up in detail in Channel Manager, such as User Management, Inventory, Channel interface, Manager Access ...
See full reviewDirector of Operations
3.2453976036914 months ago
Verified
... Very attentive, goes extra miles to resolve the issue. Helping each single set-up in detail in Channel Manager, such as User Management, Inventory, Channel interface, Manager Access ...
See full reviewencargado
3.2131395392981 months ago
Verified
... I would improve the training period, the training team is very good but the time is more than limited and insufficient. 24 hour service in spanish required. ...
See full reviewencargado
3.213139539428 months ago
Verified
... I would improve the training period, the training team is very good but the time is more than limited and insufficient. 24 hour service in spanish required. ...
See full reviewSupervisor
3.1808814750351 months ago
Verified
... i like the tech support team who always been helpful at anytime, i like the new updates like that one feature just drag the order to move rooms, easy to manage everything. ...
See full reviewSupervisor
3.1808814751579 months ago
Verified
... i like the tech support team who always been helpful at anytime, i like the new updates like that one feature just drag the order to move rooms, easy to manage everything. ...
See full reviewSupervisor
3.1808814752767 months ago
Verified
... i like the tech support team who always been helpful at anytime, i like the new updates like that one feature just drag the order to move rooms, easy to manage everything. ...
See full reviewHostel Supervisor
3.1163653463698 months ago
Verified
... Everything's good. just need to keep delivering the best experience for the customers. ...
See full reviewHostel Supervisor
3.1163653464942 months ago
Verified
... The experience is seamless, there’s no hassle of moving around to take care of bookings. Reservations are immediately connected, this also reduces errors. ...
See full reviewHostel Supervisor
3.1163653466159 months ago
Verified
... Everything's good. just need to keep delivering the best experience for the customers. ...
See full reviewGeneral Manager
3.1163653467361 months ago
Verified
... It's Excellent working with Little Hotelier. It's easy to understand the process. The support center is very helpful even working on Sunday. ...
See full reviewGeneral Manager
3.1163653468597 months ago
Verified
... It's Excellent working with Little Hotelier. It's easy to understand the process. The support center is very helpful even working on Sunday. ...
See full reviewManager
3.0841072824727 months ago
Verified
... Alyssa was simply amazing, she helped me resolve a small issue I had with a backend setup and answer all my questions promptly and professionally. Thanks again ...
See full reviewManager
3.0841072825967 months ago
Verified
... Alyssa was simply amazing, she helped me resolve a small issue I had with a backend setup and answer all my questions promptly and professionally. Thanks again ...
See full reviewManager
3.0841072827192 months ago
Verified
... Alyssa was simply amazing, she helped me resolve a small issue I had with a backend setup and answer all my questions promptly and professionally. Thanks again ...
See full reviewManager
3.0841072828409 months ago
Verified
... Alyssa was simply amazing, she helped me resolve a small issue I had with a backend setup and answer all my questions promptly and professionally. Thanks again ...
See full reviewManager
3.0841072829749 months ago
Verified
... I would like to have a payment slip attached to the booking system for later verification and to fix the hotel location pin swipe on the Direct booking page to be correct. The location pin cannot be ...
See full reviewCo-Founder
3.0841072831004 months ago
Verified
... Excellent Service together with Family Touch ...
See full reviewCo-Founder
3.0841072832389 months ago
Verified
... K'Parn is the best sale! He not only gave me advice about how the PMS system works, but He also helped me find a good solution for my hotel industry because I am super new in this industry. I am so happy that we also became ...
See full reviewCo-Founder
3.0841072833673 months ago
Verified
... K'Parn is the best sale! He not only gave me advice about how the PMS system works, but He also helped me find a good solution for my hotel industry because I am super new in this industry. I am so ...
See full reviewCo-Founder
3.0841072834924 months ago
Verified
... The way to contact the IT system should be less procedure and more accessible to do so. The less is perfect ...
See full reviewCEO
3.0841072836126 months ago
Verified
... My experience with Little Hotelier as a mini hotel owner ...
See full reviewGeneral Manager
3.0841072837358 months ago
Verified
... real-time data on rate parity and competitor rates. It has come to my attention that the data often needs refreshing, resulting in outdated information upon access. ...
See full reviewGeneral Manager
3.0841072838583 months ago
Verified
... I am pleased to share that we observed an impressive 30% growth in our first year, which was further boosted in the second year with a remarkable 50% increase. This consistent upward trend highlights ...
See full reviewManager
3.0841072839792 months ago
Verified
... The detail support that The support we offer to resolve all types of problems that arise and the accompaniment during the time it takes to resolve them. ...
See full reviewFD
3.0518492195863 months ago
Verified
... Little hotelier system is very fast and user friendly which simplify our work. It is very easy to use to manage the inventory, room rates and stop sell, instantly. Our properties happy using it for ...
See full reviewAccounting
3.0518492197069 months ago
Verified
... Little hotelier system is very fast and user friendly which simplify our work. It is very easy to use to manage the inventory, room rates and stop sell, instantly. We are very happy using it for many ...
See full reviewAccounting Manager
3.0518492198361 months ago
Verified
... We are really happy with the system. We expect more dynamic solutions in the future to support our business growth. Thank you. ...
See full reviewHousekeeping Manager
3.0518492199615 months ago
Verified
... We are very satisfied with the system. In the future, we anticipate additional innovative solutions to help our company expand. Thank you. ...
See full reviewManager
3.0518492200829 months ago
Verified
... It is easy to manage the booking and the online staff always eager to help when the system have a problem. ...
See full reviewManager
3.0518492202061 months ago
Verified
... It is easy to manage the booking and the online staff always eager to help when the system have a problem. ...
See full reviewManager
3.0518492203398 months ago
Verified
... It is easy to manage the booking and the online staff always eager to help when the system have a problem. ...
See full reviewSystem management
3.0195911560697 months ago
Verified
... The agent always productive and supportive so helpful. Agent trying to understand what is problem and solve it very on point. ...
See full reviewSystem management
3.0195911561906 months ago
Verified
... The agent always productive and supportive so helpful. Agent trying to understand what is problem and solve it very on point. ...
See full reviewSystem management
3.0195911563206 months ago
Verified
... Nothing, just keep stable and easy to contact as usual.Make it easier to use via mobile phone. Keep professional as usual. ...
See full reviewSystem management
3.0195911565625 months ago
Verified
... The agent always productive and supportive so helpful. Agent trying to understand what is problem and solve it very on point. ...
See full reviewSystem management
3.0195911568029 months ago
Verified
... The agent always productive and supportive so helpful. Agent trying to understand what is problem and solve it very on point. ...
See full reviewSystem management
3.0195911569276 months ago
Verified
... The agent always productive and supportive so helpful. Agent trying to understand what is problem and solve it very on point. ...
See full reviewSystem management
3.0195911570467 months ago
Verified
... The agent always productive and supportive so helpful. Agent trying to understand what is problem and solve it very on point. ...
See full reviewSystem management
3.0195911571658 months ago
Verified
... The agent always productive and supportive so helpful. Agent trying to understand what is problem and solve it very on point. ...
See full reviewSystem management
3.0195911572887 months ago
Verified
... Nothing, just keep stable and easy to contact as usual.Make it easier to use via mobile phone. Keep professional as usual. ...
See full reviewEcommerce Manager
3.0195911575287 months ago
Verified
... Little Hotelier serves as a strong platform for basic property management, there is room for improvement, particularly for those looking to scale or have more advanced needs. 1. Calendar Interface: The current calendar view works well for desktop users, but on mobile, it can be cumbersome, especially when trying to view multiple bookings. An improved mobile calendar interface would make managing bookings on the go much smoother. A more modern, touch-friendly design with intuitive gestures and better visual organization would significantly enhance the user experience for mobile users, helping them avoid booking clashes or missed reservations. 2. Advanced Reporting: The reporting tools in Little Hotelier cover basic financials and occupancy rates but lack deeper data analytics. Adding more advanced, customizable reporting options would allow users to track detailed performance metrics, helping them make data-driven decisions. This includes more in-depth guest insights, revenue trends, and expense tracking, which would provide small hotels with the ability to refine their business strategies. 3. 24/7 Support: For small hotels that operate around the clock, having access to customer support at all hours is crucial. Expanding ...
See full reviewEcommerce Manager
3.0195911576523 months ago
Verified
... Little Hotelier serves as a strong platform for basic property management, there is room for improvement, particularly for those looking to scale or have more advanced needs. 1. Calendar Interface: The current calendar view works well for desktop users, but on mobile, it can be cumbersome, especially when trying to view multiple bookings. An improved mobile calendar interface would make managing bookings on the go much smoother. A more modern, touch-friendly design with intuitive gestures and better visual organization would significantly enhance the user experience for mobile users, helping them avoid booking clashes or missed reservations. 2. Advanced Reporting: The reporting tools in Little Hotelier cover basic financials and occupancy rates but lack deeper data analytics. Adding more advanced, customizable reporting options would allow users to track detailed performance metrics, helping them make data-driven decisions. This includes more in-depth guest insights, revenue trends, and expense tracking, which would provide small hotels with the ability to refine their business strategies. 3. 24/7 Support: For small hotels that operate around the clock, having access to customer support at all hours is crucial. Expanding support hours or introducing more robust ...
See full reviewResort manager
3.0195911577729 months ago
Verified
... The support team should be more available call, when i call there is no response from the team for the urgent case. If this is fixed i think it would be much better ...
See full reviewOTA Manager
3.0195911578984 months ago
Verified
... I suggest that your system should have online support via online Chat to help the user fix the problem at that time, the support call should be more available. ...
See full reviewOwner
3.0195911580234 months ago
Verified
... Wonderful experience with sale team and the system that they provide ...
See full reviewOwner
3.0195911581493 months ago
Verified
... Workshops and Onboarding Support: Personalized workshops or training sessions with each hotel could significantly enhance the onboarding experience. Many hoteliers would appreciate on-site or virtual ...
See full reviewOwner
3.0195911583098 months ago
Verified
... Workshops and Onboarding Support: Personalized workshops or training sessions with each hotel could significantly enhance the onboarding experience. Many hoteliers would appreciate on-site or virtual ...
See full reviewOwner
3.0195911584334 months ago
Verified
... Workshops and Onboarding Support: Personalized workshops or training sessions with each hotel could significantly enhance the onboarding experience. Many hoteliers would appreciate on-site or virtual ...
See full reviewOwner
3.019591158557 months ago
Verified
... Wonderful experience with the automate system and support from admin team ...
See full reviewOwner
3.019591158685 months ago
Verified
... Little Hotelier is a user-friendly channel manager and property management system ideal for small hotels and boutique properties, offering seamless OTA integration, automated payments, and a centralized dashboard. While it simplifies operations, the system would greatly benefit from detailed how-to guides, case studies, and workshops ...
See full reviewOwner
3.0195911588086 months ago
Verified
... Little Hotelier is a user-friendly channel manager and property management system ideal for small hotels and boutique properties, offering seamless OTA integration, automated payments, and a centralized dashboard. While it simplifies operations, the system would greatly benefit from detailed how-to guides, case studies, and workshops tailored for each hotel to optimize its use. Personalized ...
See full reviewOwner
3.0195911589445 months ago
Verified
... Little Hotelier is a user-friendly channel manager and property management system ideal for small hotels and boutique properties, offering seamless OTA integration, automated payments, and a centralized dashboard. While it simplifies operations, the system would greatly benefit from detailed how-to guides, case studies, and workshops tailored for each hotel to optimize its use. Personalized onboarding sessions or virtual ...
See full reviewOwner
3.0195911590677 months ago
Verified
... Little Hotelier is a user-friendly channel manager and property management system ideal for small hotels and boutique properties, offering seamless OTA integration, automated payments, and a centralized dashboard. While it simplifies operations, the system would greatly benefit from detailed ...
See full reviewOwner
3.0195911591857 months ago
Verified
... Wonderful experience with the automate system and support from admin team ...
See full reviewDirector
3.0195911594239 months ago
Verified
... The customer representative was Knowledgeable, Polite, Experienced and Confident. We found an error on the system which I am confident will be investigated ...
See full reviewDirector
3.0195911595423 months ago
Verified
... The customer representative was Knowledgeable, Polite, Experienced and Confident. We found an error on the system which I am confident will be investigated ...
See full reviewDirector
3.019591159661 months ago
Verified
... The customer representative was Knowledgeable, Polite, Experienced and Confident. We found an error on the system which I am confident will be investigated ...
See full reviewManager
3.0195911599063 months ago
Verified
... Simple booking and guest management OTA integration prevents overbooking Centralized booking system with real time OTA syncing. Saves time and improves guest experience. ...
See full reviewOwner
2.9873330955104 months ago
Verified
... May be in the future you this us more feature to help the owner on the propery to get more booking ...
See full reviewmanager
2.9873330957605 months ago
Verified
... She quickly solved the problems I couldn't solve and was a great consultant on things I didn't understand. She was also very helpful and supportive with the booking system issues. ...
See full reviewmanager
2.9873330958878 months ago
Verified
... She quickly solved the problems I couldn't solve and was a great consultant on things I didn't understand. She was also very helpful and supportive with the booking system issues. ...
See full reviewmanager
2.9873330960129 months ago
Verified
... She quickly solved the problems I couldn't solve and was a great consultant on things I didn't understand. She was also very helpful and supportive with the booking system issues. ...
See full reviewmanager
2.9873330962007 months ago
Verified
... She quickly solved the problems I couldn't solve and was a great consultant on things I didn't understand. She was also very helpful and supportive with the booking system issues. ...
See full reviewManager
2.9873330963344 months ago
Verified
... We can't think of anything that needs to be improved right now because it's so simple to use and understand, and the help is excellent when I do have questions. Thank you ...
See full reviewAcounting
2.9873330964583 months ago
Verified
... Little Hotelier system is simple to utilise. Furthermore, the Inventory is quite easy to use. The mapping is easy to understand and use. As a result, novices may easily understand the system. Thank ...
See full reviewmanager
2.8905589030346 months ago
Verified
... - helps to get more bookings from various channels ...
See full reviewAsst Ecommerce Manager
2.8905589031567 months ago
Verified
... I am very interested in how customer service gives guidance very clear and very passion give us the guidance thank you so much ...
See full reviewAsst Ecommerce Manager
2.8905589032915 months ago
Verified
... I am very interested in how customer service gives guidance very clear and very passion give us the guidance thank you so much ...
See full reviewAsst Ecommerce Manager
2.8905589034289 months ago
Verified
... For me I think been good but there are something left I thing siteminder need add the customer service with the bahasa or Indonesia language ...
See full reviewManager
2.8905589035566 months ago
Verified
... Great. the staff always help us. ...
See full reviewCEO
2.8905589038142 months ago
Verified
... While the support from Ravi was exceptional, one area for improvement would be to offer a more extensive library of online resources. Having a well-organized FAQ or step-by-step guide for common ...
See full reviewCEO
2.8905589039404 months ago
Verified
... The technical support provided was outstanding. I was especially impressed by Ravi, who was incredibly friendly, knowledgeable, and quick to help me solve my issue. From the moment I reached out, Ravi made the entire experience feel seamless and effortless. His ability to communicate ...
See full reviewCEO
2.890558904064 months ago
Verified
... The technical support provided was outstanding. I was especially impressed by Ravi, who was incredibly friendly, knowledgeable, and quick to help me solve my issue. From the moment I reached out, ...
See full reviewCEO
2.8905589041861 months ago
Verified
... The technical support provided was outstanding. I was especially impressed by Ravi, who was incredibly friendly, knowledgeable, and quick to help me solve my issue. From the moment I reached out, Ravi made the entire experience feel seamless and effortless. His ability to communicate solutions in an easy-to-understand way was particularly impressive, as he explained each step clearly and patiently. It was refreshing to have a technical support experience that not only addressed my needs swiftly ...
See full reviewCEO
2.8905589043078 months ago
Verified
... The technical support provided was outstanding. I was especially impressed by Ravi, who was incredibly friendly, knowledgeable, and quick to help me solve my issue. From the moment I reached out, Ravi made the entire experience feel seamless and effortless. His ability to communicate solutions in an easy-to-understand way was particularly impressive, as he explained each step clearly and patiently. It was refreshing to have a technical support experience that not only addressed my needs swiftly but also left me feeling ...
See full reviewCEO
2.8905589044291 months ago
Verified
... The technical support provided was outstanding. I was especially impressed by Ravi, who was incredibly friendly, knowledgeable, and quick to help me solve my issue. From the moment I reached out, Ravi made the entire experience feel seamless and effortless. His ability to communicate solutions in an easy-to-understand way was particularly impressive, as he explained each step clearly and patiently. It was refreshing to have a technical support experience that not only addressed my needs swiftly but also left me feeling confident in handling similar issues in the future. Ravi went above and beyond, even offering ...
See full reviewCEO
2.8905589045482 months ago
Verified
... The technical support provided was outstanding. I was especially impressed by Ravi, who was incredibly friendly, knowledgeable, and quick to help me solve my issue. From the moment I reached out, ...
See full reviewProperty Manager
2.8583008401534 months ago
Verified
... The system can be a bit challenging at first but their customer support is very helpful and is willing to chat with you until the concern is fixed or addressed. ...
See full reviewFront
2.8583008402838 months ago
Verified
... Calender is easy to check the booking and have a register form for guest and can be check about payment. ...
See full reviewFront
2.858300840407 months ago
Verified
... After training should be follow up the user when have some question. After the training, there should be a follow-up with the users because sometimes when there are questions, there is no one to ...
See full reviewFront
2.8583008405346 months ago
Verified
... After training should be follow up the user when have some question. After the training, there should be a follow-up with the users because sometimes when there are questions, there is no one to ...
See full reviewManager
2.7937847116312 months ago
Verified
... Simple LH system and useful for our property management. Inventory very easy to use and Mapping easy to use Little Hotelier Mobile Apps System is very amazing. The system is very reliable and make ...
See full reviewOwner
2.7615266472349 months ago
Verified
... Constant help support available through out day / night. Takes a little while to learn but once you adapt is quite good. ...
See full reviewOwner
2.7615266473559 months ago
Verified
... Constant help support available through out day / night. Takes a little while to learn but once you adapt is quite good. ...
See full reviewOwner
2.7615266474772 months ago
Verified
... Constant help support available through out day / night. Takes a little while to learn but once you adapt is quite good. ...
See full review
2.7615266476135 months ago
Verified
... 1. Single Booking with Multiple Dates: It would be extremely helpful to create one booking with multiple dates for guests who need to switch rooms during their stay. Currently, each date change requires a separate booking, which complicates tracking and managing. 2. Provisional Booking Color Coding: Having provisional bookings displayed in a different color on the calendar would improve our workflow by making it easy to distinguish confirmed from provisional reservations at a glance. 3. Booking Total & Deposit Visibility: The ability to see the total amount or deposit paid for a booking directly on the calendar, without hovering over it, would streamline quick reviews and updates. 4. Combined Discounts and Free Nights: For agents and operators, we often offer both a discount (STO) and free nights. Currently, the system recalculates and distributes the total amount across nights, creating confusion with inconsistent per-night rates. A straightforward option to apply both a discount and free night without these complications would save time and reduce the need for manual explanations. 5. Notifications ...
See full review
2.7615266477438 months ago
Verified
... Effective Booking System with Room for Key Enhancements ...
See full review
2.7615266478651 months ago
Verified
... Effective Booking System with Room for Key Enhancements ...
See full reviewDirector
2.6647524544381 months ago
Verified
... I needed information about LH Payment in order to discuss the option with the other directors. The support person was able to answer questions confidently and also point to documentation for ...
See full reviewDirector
2.6647524545621 months ago
Verified
... I needed information about LH Payment in order to discuss the option with the other directors. The support person was able to answer questions confidently and also point to documentation for ...
See full reviewFD
2.632494390177 months ago
Verified
... All Good. we have been a happy customer for the past 1.5 years. Only minimal issues faced at times but manageable and resolved by support team. ...
See full reviewFD
2.6324943902976 months ago
Verified
... Very user friendly and easy to use. Support and assistance from the LH team is good and fast. Thank You. ...
See full reviewFD
2.63249439042 months ago
Verified
... Very user friendly and easy to use. Support and assistance from the LH team is good and fast. Thank You. ...
See full reviewOperations
2.6324943905425 months ago
Verified
... All Good. we have been a happy customer for the past 1.5 years. Only minimal issues faced at times but manageable and resolved by support team. ...
See full reviewOwner
2.6324943906646 months ago
Verified
... The LH system is very easy to operate and user friendly. The LH staff provides excellent, timely support and help. Thank you very much. ...
See full reviewFD
2.632494390787 months ago
Verified
... The teaching should be more understandable and there should be more channels to contact and follow up, along with easy knowledge to add channels for coordination. ...
See full reviewFD
2.6324943909069 months ago
Verified
... Good service, attentive to every detail. In addition, the program can be used well. In addition, the price is reasonable. It helps manage well and is reasonable. ...
See full reviewFD
2.6324943910305 months ago
Verified
... The teaching should be more understandable and there should be more channels to contact and follow up, along with easy knowledge to add channels for coordination. ...
See full reviewFD
2.632494391154 months ago
Verified
... The teaching should be more understandable and there should be more channels to contact and follow up, along with easy knowledge to add channels for coordination. ...
See full reviewjefe de ventas
2.6324943912832 months ago
Verified
... Some reports are missing to have a better view of the establishment and its sales. In order to compare and see the real situation ...
See full reviewAssistant Manager
2.600236326894 months ago
Verified
... I like how responsive I absolutely love the response time in chat! Today, I had trouble with channel linking and room mapping, and I was saved by Alyssa. She's amazing and helped me out by linking me to a new channel. Great support! I just wanted to take a moment to share how impressed I am with the response time in the chat support. Today, I ran into some trouble with channel linking and room mapping, and honestly, I was a bit stuck. But then Alyssa stepped in, and she was absolutely amazing. She not only helped me understand what was going wrong but also guided me through the whole process and even helping link new channel and on top of that, double checking if everything was ok. I really appreciate her patience ...
See full reviewAssistant Manager
2.6002363270232 months ago
Verified
... I like how responsive I absolutely love the response time in chat! Today, I had trouble with channel linking and room mapping, and I was saved by Alyssa. She's amazing and helped me out by linking me ...
See full reviewAssistant Manager
2.6002363271558 months ago
Verified
... I like how responsive I absolutely love the response time in chat! Today, I had trouble with channel linking and room mapping, and I was saved by Alyssa. She's amazing and helped me out by linking me ...
See full reviewManager
2.6002363272797 months ago
Verified
... 1. Very fast response with chatting or on the phone. 2. Patient and understanding customer service professionals. 3. Very knowledgeable with their product. ...
See full reviewManager
2.6002363274033 months ago
Verified
... 1. Very fast response with chatting or on the phone. 2. Patient and understanding customer service professionals. 3. Very knowledgeable with their product. ...
See full reviewManager
2.6002363275276 months ago
Verified
... 1. Very fast response with chatting or on the phone. 2. Patient and understanding customer service professionals. 3. Very knowledgeable with their product. ...
See full reviewManager
2.6002363276531 months ago
Verified
... Nothing - everything was perfect with customer service. Very easy to work through all my concerns. Thank you very much. ...
See full reviewpropietaria
2.6002363277819 months ago
Verified
... The waiting time for someone to answer in Spanish is a bit long. It would be nice if you could have more people who speak Spanish on your support team so that the wait is not so long. ...
See full reviewpropietaria
2.600236327904 months ago
Verified
... Priya has treated me very well, in a very professional manner and with a lot of empathy. It's nice to work with people like her. ...
See full reviewpropietaria
2.6002363280223 months ago
Verified
... Priya has treated me very well, in a very professional manner and with a lot of empathy. It's nice to work with people like her. ...
See full reviewpropietaria
2.6002363281433 months ago
Verified
... Priya has treated me very well, in a very professional manner and with a lot of empathy. It's nice to work with people like her. ...
See full reviewpropietaria
2.6002363282643 months ago
Verified
... The waiting time for someone to answer in Spanish is a bit long. It would be nice if you could have more people who speak Spanish on your support team so that the wait is not so long. ...
See full reviewpropietaria
2.6002363283849 months ago
Verified
... The waiting time for someone to answer in Spanish is a bit long. It would be nice if you could have more people who speak Spanish on your support team so that the wait is not so long. ...
See full reviewpropietaria
2.6002363285036 months ago
Verified
... Priya has treated me very well, in a very professional manner and with a lot of empathy. It's nice to work with people like her. ...
See full reviewpropietaria
2.6002363286343 months ago
Verified
... Priya has treated me very well, in a very professional manner and with a lot of empathy. It's nice to work with people like her. ...
See full reviewOwner
2.6002363287537 months ago
Verified
... Excellent software, easy to contact support. ...
See full reviewManager
2.5679782643575 months ago
Verified
... Easy to contact with the customer services. Most of the function that we want is included. we will discover more. ...
See full reviewOwner
2.5679782644814 months ago
Verified
... Little Hotelier is great for small hotel owners looking for simplicity, but it may feel limited for those needing extensive customization. ...
See full reviewFD
2.5679782646013 months ago
Verified
... Cloud-Based Access: Accessible from anywhere, allowing for on-the-go management. Good Customer Support: Generally responsive support team with help via chat, phone, and email. ...
See full reviewFD
2.5679782647222 months ago
Verified
... Cloud-Based Access: Accessible from anywhere, allowing for on-the-go management. Good Customer Support: Generally responsive support team with help via chat, phone, and email. ...
See full reviewProject Director
2.5679782648439 months ago
Verified
... The reports to know how may adults and kids we have in each booking and the city taxes paid. More information with the payments and with the credit card details and how to avoid future inconvenience ...
See full reviewProject Director
2.5679782649791 months ago
Verified
... The reports to know how may adults and kids we have in each booking and the city taxes paid. More information with the payments and with the credit card details and how to avoid future inconvenience ...
See full reviewFront Desk Manager
2.4389460070385 months ago
Verified
... The Little Hotelier system is a simple and understandable process. It is incredibly user-friendly for us. The ability to change regulations (rates, minimum length of stay) on one page and then ...
See full reviewReservation
2.406687942643 months ago
Verified
... It combines a property management system (PMS), booking engine, and channel management into a single platform, allowing small hotel owners to manage operations seamlessly. Simple Reservation Management: Little Hotelier’s reservation management system is very straightforward ...
See full reviewOwner
2.406687942767 months ago
Verified
... The reporting feature is fairly basic, lacking detailed analytics that could provide deeper insights into guest behavior and revenue trends. ...
See full reviewOwner
2.3744298783699 months ago
Verified
... The platform is easy to navigate, even for those with limited technical skills. Its straightforward layout helps managers quickly grasp booking and reservation processes. We can block rooms and send ...
See full reviewOwner
2.3744298784972 months ago
Verified
... Simply platform to support reservation process ...
See full reviewOwner
2.3744298786335 months ago
Verified
... While basic functions are easy to use, some features, such as reporting tools, may require extra training to fully understand and utilize effectively. Sometime we need to contact support for deep ...
See full reviewHotel reservation
2.374429878778 months ago
Verified
... Less overbooking & support reservation process ...
See full reviewOwner
2.3744298789072 months ago
Verified
... Hotel staff can manage reservations and guest requests efficiently via mobile, which allows quick responses to any special requests or issues guests might have, resulting in better service. ...
See full reviewManager
2.3744298790323 months ago
Verified
... The channel manager allows property owners to manage availability and rates across OTAs like Booking.com, Airbnb, and Expedia in real time. Very easy to manage all reservations in one platform. ...
See full reviewSmall resort owner
2.3421718147603 months ago
Verified
... Result is reality in time. I can work wih it anytime anywhere, less peper-work but more time free. These are not enough since I have still not reached them all, gems are hidden. Staffs are so kind, ...
See full reviewSmall resort owner
2.342171814885 months ago
Verified
... Result is reality in time. I can work wih it anytime anywhere, less peper-work but more time free. These are not enough since I have still not reached them all, gems are hidden. Staffs are so kind, calm and responsibility in my progressive ...
See full reviewSmall resort owner
2.3421718150049 months ago
Verified
... Result is reality in time. I can work wih it anytime anywhere, less peper-work but more time free. These are not enough since I have still not reached them all, gems are hidden. Staffs are so kind, ...
See full reviewSmall resort owner
2.3421718151281 months ago
Verified
... Result is reality in time. I can work wih it anytime anywhere, less peper-work but more time free. These are not enough since I have still not reached them all, gems are hidden. Staffs are so kind, ...
See full reviewSmall resort owner
2.3421718152487 months ago
Verified
... Result is reality in time. I can work wih it anytime anywhere, less peper-work but more time free. These are not enough since I have still not reached them all, gems are hidden. Staffs are so kind, ...
See full reviewFront office
2.3421718153711 months ago
Verified
... It’s reasonably priced, and we now spend more time focusing on guests rather than back-office tasks. Highly recommended for any small or boutique hotel looking to streamline operations and boost ...
See full reviewManager
2.3421718154973 months ago
Verified
... The system iso easy to use and not complicated. The presenter provides complete details. Allow time for questions and answers. ...
See full reviewManager
2.3421718156243 months ago
Verified
... The system iso easy to use and not complicated. The presenter provides complete details. Allow time for questions and answers. ...
See full reviewManager
2.3421718157482 months ago
Verified
... There should be connections to accounting systems, restaurants, product stocks, and immigration. There should be a direct number for the system. ...
See full reviewManager
2.3421718158748 months ago
Verified
... The system iso easy to use and not complicated. The presenter provides complete details. Allow time for questions and answers. ...
See full reviewManager
2.3421718159984 months ago
Verified
... The system iso easy to use and not complicated. The presenter provides complete details. Allow time for questions and answers. ...
See full reviewOwner
2.3099137516021 months ago
Verified
... Sometime, during high-demand periods, such as holidays, we faced delays in receiving booking confirmation emails or updates. Anyway good to have support that we still can direct but if it happen ...
See full reviewOwner
2.3099137517331 months ago
Verified
... Sometime, during high-demand periods, such as holidays, we faced delays in receiving booking confirmation emails or updates. Anyway good to have support that we still can direct but if it happen ...
See full reviewManager
2.3099137519829 months ago
Verified
... We use Little hotelier mostly with availability and rates by updating instantly across OTAs, preventing double bookings and ensuring accurate listings on all platforms. ...
See full reviewManager
2.309913752108 months ago
Verified
... The booking engine has basic customization, good to book but it would be great if it can use QR code payment to support customer. ...
See full reviewReservation manager
2.3099137522304 months ago
Verified
... Save time & easy to manage reservation ...
See full reviewReservation manager
2.3099137523529 months ago
Verified
... Save time & easy to manage reservation ...
See full reviewManager
2.3099137527162 months ago
Verified
... Thank you very much for all the help received, the information was timely and in accordance with what I needed. It was a pleasant experience. ...
See full reviewManager
2.3099137528409 months ago
Verified
... Thank you very much for all the help received, the information was timely and in accordance with what I needed. It was a pleasant experience. ...
See full reviewManager
2.3099137529607 months ago
Verified
... Thank you very much for all the help received, the information was timely and in accordance with what I needed. It was a pleasant experience. ...
See full reviewManager
2.3099137530821 months ago
Verified
... Thank you very much for all the help received, the information was timely and in accordance with what I needed. It was a pleasant experience. ...
See full reviewManager
2.309913753203 months ago
Verified
... Thank you very much for all the help received, the information was timely and in accordance with what I needed. It was a pleasant experience. ...
See full reviewRevenue Manager
2.309913753324 months ago
Verified
... Follow up from the cases, cause sometimes I do not have a reply from the agent. ...
See full reviewRevenue Manager
2.3099137534472 months ago
Verified
... The product quality is consistently outstanding, exceeding my expectations every time. The product quality is consistently outstanding, exceeding my expectations every time. ...
See full reviewRevenue Manager
2.3099137535835 months ago
Verified
... Follow up from the cases, cause sometimes I do not have a reply from the agent. ...
See full reviewManager
2.3099137537067 months ago
Verified
... Great callander and easy to use. Staff are very friendly and helpful. They help you navigate the page which makes things easier to learn ...
See full reviewAfter-sales service
2.2131395602778 months ago
Verified
... Their Channel manager is very powerful and secure , fast update and sale person is nice willing to help and answer all questions. ...
See full reviewPartner
2.2131395605335 months ago
Verified
... Contact customer support is very convenient. Back office program is easy to use. I love the neighbor comparing price system. ...
See full reviewCo-owner of hotelboat iris
2.2131395606575 months ago
Verified
... Onboarding and implementing of the system was super easy. Customer chat is fast and sends screenshots to clear things up. Love the mobile app. ...
See full reviewGM
2.1808814962769 months ago
Verified
... The service provided by the team during support via chat. Today for example, I was very well attended by Alyssa, who solved my problem promptly. ...
See full reviewGM
2.1808814964031 months ago
Verified
... The service provided by the team during support via chat. Today for example, I was very well attended by Alyssa, who solved my problem promptly. ...
See full reviewOwner
2.1808814965237 months ago
Verified
... Some systems do not support Thai language yet. I would like to add Thai language system in some systems to make it easier and more convenient to use. ...
See full reviewOwner
2.1808814967671 months ago
Verified
... The cost is quite high compared with other providers, but in the early stage we still get promotion but it would be helpful if still get the same price in long term. ...
See full reviewOwner
2.1808814968877 months ago
Verified
... The cost is quite high compared with other providers, but in the early stage we still get promotion but it would be helpful if still get the same price in long term. ...
See full reviewOwner
2.1808814970109 months ago
Verified
... Review of the application Little Hotelier ...
See full reviewOwner
2.1808814971315 months ago
Verified
... I like convenience of Opening and closing room via application. Don't enter through multiple channels. Increase customer confidence, make it easier for customers to book our rooms. ...
See full reviewOwner
2.1486234327367 months ago
Verified
... Things we like Little hotelier is it is the platform that can help our hotel manage all reservations together, we can use it by phone. ...
See full reviewManaging director
2.1163653683475 months ago
Verified
... Worry not overbooking and cancellation ...
See full reviewOwner
2.1163653684707 months ago
Verified
... I like ease of usage and user interface. They are also helpful when facing problem. Commission fee is reasonable rate. Comfortably connected to many OTAs at the same time. ...
See full reviewOwner
2.1163653685928 months ago
Verified
... I like ease of usage and user interface. They are also helpful when facing problem. Commission fee is reasonable rate. Comfortably connected to many OTAs at the same time. ...
See full reviewReservation manager
2.1163653687194 months ago
Verified
... Little hotelier helps us improves mannual process a lot. We love it because we never over bookings case come in since start use Little Hotelier. ...
See full reviewOwner
2.0841073043257 months ago
Verified
... I would like the system to be able to generate documents for immigration (TM6) directly, so that it can be easily provided to tourists without having to manually write it out. ...
See full reviewReservation manager
2.084107304456 months ago
Verified
... While support is usually good, I've noticed that response times can vary depending on the complexity of my issue & help need. ...
See full reviewReservation manager
2.0841073045789 months ago
Verified
... While support is usually good, I've noticed that response times can vary depending on the complexity of my issue & help need. ...
See full reviewReservation manager
2.0841073046976 months ago
Verified
... While support is usually good, I've noticed that response times can vary depending on the complexity of my issue & help need. ...
See full reviewOwner
2.0841073048208 months ago
Verified
... We loved it, even sometimes we faced issues but most of the time we found it happen from our tech knowledges. ...
See full reviewOwner
2.0841073049429 months ago
Verified
... The good thing we loved this Little Hotelier is, it all in one system that help me as an owner see availability & allotment in one system. Like this morning, there is a walk-in came in and if we ...
See full reviewOwner
2.0841073050638 months ago
Verified
... Sometimes we connected support team, and some word of them that they use is quite technical so we don't much get it. ...
See full reviewOwner
2.0841073051941 months ago
Verified
... Sometimes we connected support team, and some word of them that they use is quite technical so we don't much get it. ...
See full reviewOwner
2.0841073053274 months ago
Verified
... Sometimes we connected support team, and some word of them that they use is quite technical so we don't much get it. ...
See full reviewOwner
2.0841073054518 months ago
Verified
... The program is easy to use and not complicated. No need to waste time visiting multiple websites to view bookings. Can be used with mobile phones, allowing you to know information in real time. ...
See full reviewOwner
2.0841073055735 months ago
Verified
... The program is easy to use and not complicated. No need to waste time visiting multiple websites to view bookings. Can be used with mobile phones, allowing you to know information in real time. ...
See full reviewOwner
2.0518492413053 months ago
Verified
... Since we use it quite long, we have no doubt in term of technology but for some people who start business during the training & setting up, we don't provide the deep details technical so I have to ...
See full reviewOwner
2.0518492414285 months ago
Verified
... We use Little Hotelier for 3-4 years already since covid, for the features are great & match with for hotel need. We use another provider before but we can see how's techcapability different. Speed & ...
See full reviewOwner
2.051849241552 months ago
Verified
... Since we use it quite long, we have no doubt in term of technology but for some people who start business during the training & setting up, we don't provide the deep details technical so I have to learn ...
See full reviewOwner
2.051849241676 months ago
Verified
... Since we use it quite long, we have no doubt in term of technology but for some people who start business during the training & setting up, we don't provide the deep details technical so I have to ...
See full reviewOwner
2.0518492418003 months ago
Verified
... Since we use it quite long, we have no doubt in term of technology but for some people who start business during the training & setting up, we don't provide the deep details technical so I have to ...
See full reviewOwner
2.0518492419228 months ago
Verified
... Since we use it quite long, we have no doubt in term of technology but for some people who start business during the training & setting up, we don't provide the deep details technical so I have to ...
See full reviewOwner
2.0518492420471 months ago
Verified
... Since we use it quite long, we have no doubt in term of technology but for some people who start business during the training & setting up, we don't provide the deep details technical so I have to ...
See full reviewOwner
2.0518492421703 months ago
Verified
... We use Little Hotelier for 3-4 years already since covid, for the features are great & match with for hotel need. We use another provider before but we can see how's tech capability different. Speed ...
See full reviewOwner
2.05184924231 months ago
Verified
... Since we use it quite long, we have no doubt in term of technology but for some people who start business during the training & setting up, we don't provide the deep details technical so I have to learn ...
See full reviewOwner
2.0518492425553 months ago
Verified
... For someone who is not very good with technology, I find Little Hotelier easy to understand. It is not complicated, and after a short time, I was able to use it for checking in guests, managing bookings, and making invoices. My staff ...
See full reviewOwner
2.0518492426811 months ago
Verified
... Since we use it quite long, we have no doubt in term of technology but for some people who start business during the training & setting up, we don't provide the deep details technical so I have to ...
See full reviewOwner
2.0518492428103 months ago
Verified
... Since we use it quite long, we have no doubt in term of technology but for some people who start business during the training & setting up, we don't provide the deep details technical so I have to learn ...
See full reviewOwner
2.0518492429439 months ago
Verified
... Since we use it quite long, we have no doubt in term of technology but for some people who start business during the training & setting up, we don't provide the deep details technical so I have to ...
See full reviewOwner
2.051849243066 months ago
Verified
... Since we use it quite long, we have no doubt in term of technology but for some people who start business during the training & setting up, we don't provide the deep details technical so I have to ...
See full reviewManager
2.0518492433244 months ago
Verified
... When I log in, every time I always have issue with autentification process. Sometime I need to check room but have to pass the authenticator first. It's not smooth. ...
See full reviewOwner
2.051849243445 months ago
Verified
... Since we use Little Hotelier, I feel myself have more time to manage property. Now I am working as a remote from online. I can check booking, update price & monitor from everywhere. ...
See full reviewOwner
2.0195911790479 months ago
Verified
... Since our advertise receive the feedback is good so it would be great if we can promote something like this by using advertise features for OTAs channel like Expedia. ...
See full reviewOwner
2.0195911791678 months ago
Verified
... Since our advertise receive the feedback is good so it would be great if we can promote something like this by using advertise features for OTAs channel like Expedia. ...
See full reviewOwner
2.0195911794112 months ago
Verified
... It would be great if we could have a report that can check when we do check in customer in the system. ...
See full reviewOwner
2.0195911795311 months ago
Verified
... With Little Hotelier, I think it support my hotel on reservation process, better than do all by manual. I think it works for my property and since I have many channels to sell room last month I have ...
See full reviewOwner
2.0195911796498 months ago
Verified
... With Little Hotelier, I think it support my hotel on reservation process, better than do all by manual. I think it works for my property and since I have many channels to sell room last month I have ...
See full reviewDirector
1.9873331152576 months ago
Verified
... Smooth and efficient software that’s easy to use and understand. Also appreciate the brilliant after sales service we received from the SiteMinder team. ...
See full reviewOwner
1.9873331153763 months ago
Verified
... Add more detailed training steps, increase the number of sessions, and go through it slowly, step by step. Nothing more to improved. ...
See full reviewOwner
1.9873331155003 months ago
Verified
... Help manage all the room bookings for each OTP in one place. When a customer books, you can instantly mark the room as booked without having to visit multiple websites, preventing overbooking. It also has a direct booking system. The staff provided excellent assistance, consistently followed up, and explained things clearly ...
See full reviewOwner
1.9873331156347 months ago
Verified
... Add more detailed training steps, increase the number of sessions, and go through it slowly, step by step. Nothing more to improved. ...
See full reviewowner
1.9873331157575 months ago
Verified
... Help manage all the room bookings for each OTP in one place. When a customer books, you can instantly mark the room as booked without having to visit multiple websites, preventing overbooking. It also has a direct booking system. The staff ...
See full reviewowner
1.9873331158796 months ago
Verified
... Add more detailed training steps, increase the number of sessions, and go through it slowly, step by step. Nothing more to improved. ...
See full reviewowner
1.9873331160032 months ago
Verified
... Help manage all the room bookings for each OTP in one place. When a customer books, you can instantly mark the room as booked without having to visit multiple websites, preventing overbooking. It also has a direct booking system. The staff provided excellent assistance, consistently followed up, and explained ...
See full reviewowner
1.987333116129 months ago
Verified
... Add more detailed training steps, increase the number of sessions, and go through it slowly, step by step. Nothing more to improved. ...
See full reviewowner
1.9873331162556 months ago
Verified
... Help manage all the room bookings for each OTP in one place. When a customer books, you can instantly mark the room as booked without having to visit multiple websites, preventing overbooking. It also has a direct booking system. The staff provided excellent assistance, consistently ...
See full reviewHotel owner
1.9550750518698 months ago
Verified
... Calendar Page Management Report Management Booking Management Check-in Check-out ...
See full reviewHotel owner
1.9550750519948 months ago
Verified
... Calendar Page Management Report Management Booking Management Check-in Check-out ...
See full reviewHotel owner
1.9550750521214 months ago
Verified
... Calendar Page Management Report Management Booking Management Check-in Check-out. ...
See full reviewAdmin finance
1.9550750522465 months ago
Verified
... Easy to use and easy to understand process the system. The system is easy to use and understand. Extremely user-friendly. The ability to change regulations (rates, minimum length of stay) on one page and then duplicate those changes to other channels. The staff ...
See full reviewAdmin finance
1.9550750523678 months ago
Verified
... We wish to have Little Hotelier payment gateway in Indonesia one day. Thank you for you kind support. We wish to have Little Hotelier payment gateway in Indonesia one day. Otherwise, we are very ...
See full reviewAdmin finance
1.9550750524914 months ago
Verified
... Easy to use and easy to understand process the system. The system is easy to use and understand. Extremely user-friendly. The ability to change regulations (rates, minimum length of stay) on one page and then duplicate those changes to other channels. The staff is really quick to respond to any question we have and helpful ...
See full reviewOwner
1.9550750526124 months ago
Verified
... Applications on the phone / I like the app on my phone because I can manage it myself. It works pretty well for now, but I think it can be improved to be more stable. It would be nice if I could ...
See full reviewOwner
1.955075052733 months ago
Verified
... Payment gateway / It would be even better if there was a cash collection system to help with the work. I hope it will come soon. This is the function I mean. ...
See full reviewOwner
1.9550750528536 months ago
Verified
... Payment gateway / It would be even better if there was a cash collection system to help with the work. I hope it will come soon. This is the function I mean. ...
See full reviewProperty Owner
1.9228169884737 months ago
Verified
... • User friendly website and application• Supportive service team. Always enthusiastic show us the new program or new process to improve the property performance, even we very busy, but they still ...
See full reviewProperty Owner
1.9228169886671 months ago
Verified
... • User friendly website and application• Supportive service team. Always enthusiastic show us the new program or new process to improve the property performance, even we very busy, but they still ...
See full reviewMarketing Lead
1.9228169889031 months ago
Verified
... Ease of use, Unlimited users, Reasonably priced, Seems to be robust and reliable, Relatively good support, AI support chat bot. ...
See full reviewOwner
1.9228169891771 months ago
Verified
... Need to improve mobile application sometimes mobile applications delay. It takes time to update. Also the issue of overbooked. Others is good. ...
See full reviewOwner
1.9228169893843 months ago
Verified
... The system itself is easy to use and you have a team to support you every time when you need. ...
See full reviewOwner
1.9228169895897 months ago
Verified
... Easy to use, easy to install, staff to help, easy to contact the help desk, bot responds quickly, can be used on multiple devices such as mobile phones, computers, iPads, reasonable price, beautiful ...
See full reviewManager
1.9228169898021 months ago
Verified
... I don't have any improvement to suggest since the contact and everything is very easy in all uses so I don't have any complains yet. ...
See full reviewManager
1.9228169900022 months ago
Verified
... I don't have any improvement to suggest since the contact and everything is very easy in all uses so I don't have any complains yet. ...
See full reviewOwner
1.9228169902053 months ago
Verified
... If price can change or update from app it will be wonderful. It will easy for rush hour. And if can do bulk management from app it will perfectly. ...
See full reviewOwner
1.9228169903999 months ago
Verified
... We use little hotelier because it help our lives easier. We can manage everything in one system. Very comfortable system. ...
See full reviewAssistant of Owner
1.9228169905944 months ago
Verified
... So far I don't have any thing to say much but the training process took too long if you want to use you may save your time. ...
See full reviewAssistant of Owner
1.9228169907919 months ago
Verified
... So far I don't have any thing to say much but the training process took too long if you want to use you may save your time. ...
See full reviewFront desk
1.9228169909774 months ago
Verified
... Invoice since unable to change header of the invoice which I have to do it manually please improve on this. ...
See full reviewFront desk
1.9228169911705 months ago
Verified
... Channel manager can helps to avoid overbooking during hight season and user friendly easy for everyone to use the system ...
See full reviewGeneral Manager/ OIC
1.9228169913586 months ago
Verified
... Now I don't Worry about double booking from my online platforms and now i can open more online booking sites to make my business visible to guests. I also like that it’s accessible anywhere as long as i have my devices. Also thanks to all support ...
See full reviewAdministradora
1.9228169915636 months ago
Verified
... I can manage all my platforms very easily. Also, their customer service system is incredible. Thank you for everything, always very friendly. ...
See full reviewBoard Manager
1.8905589272487 months ago
Verified
... If there are some group of users training for improve skills and technique inthe future, it will be great and update news about marketing. ...
See full reviewBoard Manager
1.8905589274395 months ago
Verified
... * Very well trained staffs and excellent after service. * I will recommend my customers to use this software. * Easy understanding of software ...
See full reviewBoard Manager
1.8905589278427 months ago
Verified
... If there are some group of users training for improve skills and technique inthe future, it will be great and update news about marketing. ...
See full reviewBoard Manager
1.8905589280354 months ago
Verified
... If there are some group of users training for improve skills and technique inthe future, it will be great and update news about marketing. ...
See full reviewManager
1.8905589284117 months ago
Verified
... Customer services is easy to access and contact. And the security software is secure. Thai operators is good service to figure out the problems. ...
See full reviewPrivate host.
1.890558928619 months ago
Verified
... The staffs were helpful and clearly explain the product and the follow up was great. The program works very well. ...
See full reviewOwner
1.8905589288213 months ago
Verified
... Front desk I dont have any OTA only walk-in customer but I need a system to manage booking and it very easy to use. ...
See full reviewOwner
1.8905589290196 months ago
Verified
... Payment gateway should have many methods to support, I want QR code or transfer money link with mobile banking. should add in this system. ...
See full reviewOwner
1.8905589292481 months ago
Verified
... You should improved on support team because it very hard to contact and some of support is colse case even didn't have any feedback. ...
See full reviewOwner
1.8905589294687 months ago
Verified
... You should improved on support team because it very hard to contact and some of support is colse case even didn't have any feedback. ...
See full reviewOwner
1.8905589297002 months ago
Verified
... You should improved on support team because it very hard to contact and some of support is colse case even didn't have any feedback. ...
See full reviewOwner
1.8905589299212 months ago
Verified
... System is good easy to use and mobile app is very helpfull. Channel manager is very help us to have more booking. ...
See full reviewOwner
1.8905589301684 months ago
Verified
... System is good easy to use and mobile app is very helpfull. Channel manager is very help us to have more booking. ...
See full reviewOwner
1.8905589303861 months ago
Verified
... You should improved on support team because it very hard to contact and some of support is colse case even didn't have any feedback. ...
See full reviewOwner
1.8905589306123 months ago
Verified
... You should improved on support team because it very hard to contact and some of support is colse case even didn't have any feedback. ...
See full reviewOwner
1.8905589308303 months ago
Verified
... 2FA need to change 2fa many times it hard sometimes need to contact support team and thai speaker work only on week day. ...
See full reviewOwner
1.8905589310517 months ago
Verified
... Easy to use and good support team , sales answer all questions and willing to help. Easy to use for people who is not tech savy. ...
See full reviewOwner
1.8905589312743 months ago
Verified
... 2FA need to change 2fa many times it hard sometimes need to contact support team and thai speaker work only on week day. ...
See full reviewOwner
1.8905589314949 months ago
Verified
... No payment gateway need to do online bank transfer which need to check payment slip which is not convenient sometimes. ...
See full reviewOwner
1.890558931751 months ago
Verified
... Little hotelier is easy to use, low tech can use too and mobile app is very good update every day. ...
See full reviewOwner
1.8905589319833 months ago
Verified
... Little hotelier is easy to use, low tech can use too and mobile app is very good update every day. ...
See full reviewOwner
1.890558932208 months ago
Verified
... I like onboarding the most as I'm not tech savy person and concern about system but the trainner manage to train me with patient. ...
See full reviewOwner
1.8905589324526 months ago
Verified
... I like onboarding the most as I'm not tech savy person and concern about system but the trainner manage to train me with patient. ...
See full reviewOwner
1.8905589326796 months ago
Verified
... Support for OTAs management, prevent duplicate bookings, and adjust room rates based on different time periods, enabling effective marketing and sales. ...
See full reviewOwner
1.8905589328905 months ago
Verified
... Applications on the phone / I like the app on my phone because I can manage it myself. It works pretty well for now, but I think it can be improved to be more stable. We can use all in one place to modify restrictions (rates, minimum length of stay) and able to replicate those changes across many channels. The staff is very helpful ...
See full reviewOwner
1.8583008686036 months ago
Verified
... Your team service is very kind. And the system not too complicated work very well and very smooth. Great! ...
See full reviewOwner
1.8583008688318 months ago
Verified
... It will be better if we cam change the topic of invoice. Also it will be better if you have Thai support standby in everyday. ...
See full reviewManagement
1.8583008690573 months ago
Verified
... Inventory- Love the feature can change the price in one time. Calendar- easy to see all status in 1-2 weeks. Report- not too much info for small property. I like it. ...
See full reviewOwner
1.8583008692817 months ago
Verified
... The LH system is fantastic for our property. Overall, we're very pleased with the tool. The system has no errors for us. All of the reports and insights are fantastic. It allows you to connect to the bulk of OTA channels.The staff is really helpful and responds ...
See full reviewOwner
1.8583008695221 months ago
Verified
... The LH system is fantastic for our property. Overall, we're very pleased with the tool. The system has no errors for us. All of the reports and insights are fantastic. It allows you to connect to the bulk of OTA channels.The staff is really helpful ...
See full reviewOwner
1.8583008697513 months ago
Verified
... Support I mean for Thai they only work on week day from 8-5 not good for properties that don't speak English. ...
See full reviewOwner
1.8583008699772 months ago
Verified
... Support I mean for Thai they only work on week day from 8-5 not good for properties that don't speak English. ...
See full reviewOwner
1.8583008702233 months ago
Verified
... Support I mean for Thai they only work on week day from 8-5 not good for properties that don't speak English. ...
See full reviewOwner
1.8583008704506 months ago
Verified
... Support I mean for Thai they only work on week day from 8-5 not good for properties that don't speak English. ...
See full reviewOwner
1.8583008706795 months ago
Verified
... Channel manager it helps to connect with many OTAs as you want so we can sell in many platform without worry about overbooking. ...
See full reviewManager
1.8583008708998 months ago
Verified
... Probably to integrate more functions from their website to the app like unallocated space in the calendar to freely move the reservation during full occupation. However, all of the functions are ...
See full reviewDirector
1.8583008713519 months ago
Verified
... The LH System is wonderful system for my property, and the prices are very competitive. An easy approach for managing our inventory and rates. Furthermore, the Little Hotelier smartphone mobile application is really beneficial. Overall, the LH system is quite easy to utilize for a new team. The LH support team is easy to reach and responds quickly to requests ...
See full reviewOwner
1.8583008718418 months ago
Verified
... I would suggest that Little Hotelier team should have somethings like a butler service which can easily contact for any issue and ask for suggestions. ...
See full reviewOwner
1.858300872074 months ago
Verified
... I would suggest that Little Hotelier team should have somethings like a butler service which can easily contact for any issue and ask for suggestions. ...
See full reviewOwner
1.8583008723062 months ago
Verified
... I would suggest that Little Hotelier team should have somethings like a butler service which can easily contact for any issue and ask for suggestions. ...
See full reviewReservation director
1.8583008725284 months ago
Verified
... She's so nice and good present of the product with a good knowledge. ...
See full reviewManager
1.8583008727767 months ago
Verified
... Actually, everything is good. I think it's good to have Little Hotelier support. I can do everything in one system. ...
See full reviewOwner
1.8583008729977 months ago
Verified
... The system is good, not have much issue. If there's a thing that could improve, I think sometime we hard to get in touch with support by call. ...
See full reviewOwner
1.8583008732378 months ago
Verified
... The system is good, not have much issue. If there's a thing that could improve, I think sometime we hard to get in touch with support by call. ...
See full reviewOwner
1.8583008734621 months ago
Verified
... The system is good, not have much issue. If there's a thing that could improve, I think sometime we hard to get in touch with support by call. ...
See full reviewOwner
1.8583008736932 months ago
Verified
... The system is good, not have much issue. If there's a thing that could improve, I think sometime we hard to get in touch with support by call. ...
See full reviewOwner
1.8583008741428 months ago
Verified
... That calling was useless but chat support with Damini was awesome and helpful very knowledgeable and patient with all of the different issues we had he made it very understandable and clear. ...
See full reviewFront manager
1.8260428098656 months ago
Verified
... The system is not very hard to use, but new staff might need some time to understand it. I think it around at least 1-2 months to understand all features. ...
See full reviewFront manager
1.8260428100892 months ago
Verified
... The system is not very hard to use, but new staff might need some time to understand it. I think it around at least 1-2 months to understand all features. ...
See full reviewOwner
1.8260428103129 months ago
Verified
... Please make mobile version more advanced features. I usually manage my channel manager on my pc. If im away and i need urgent setup i must go on mobile browser, set it to desktop mode. It will be ...
See full reviewOwner
1.8260428105518 months ago
Verified
... I like Khun Nan Teaching very much. Because the teaching is easy to understand. calm, respectful to me. ...
See full reviewOwner
1.8260428107956 months ago
Verified
... I like Khun Nan Teaching very much. Because the teaching is easy to understand. calm, respectful to me. ...
See full reviewOwner
1.826042811017 months ago
Verified
... I like Khun Nan Teaching very much. Because the teaching is easy to understand. calm, respectful to me. ...
See full reviewOwner
1.8260428112407 months ago
Verified
... I like Khun Nan Teaching very much. Because the teaching is easy to understand. calm, respectful to me. ...
See full reviewOwner
1.8260428114766 months ago
Verified
... I like the way the information is made. Both prices, images are put on each website and each website can be linked to each other without worrying that we will forget to close on customers book. If i want to ask for more information, she is free, she will hurry ...
See full reviewOwner
1.8260428117141 months ago
Verified
... I like the way the information is made. Both prices, images are put on each website and each website can be linked to each other without worrying that we will forget to close on customers book. If i want to ask for more information, she is free, she will hurry to answer and help guide all the time, even ...
See full reviewOwner
1.8260428119448 months ago
Verified
... I like Khun Nan Teaching very much. Because the teaching is easy to understand. calm, respectful to me. ...
See full reviewOwner
1.8260428121965 months ago
Verified
... I like Khun Nan Teaching very much. Because the teaching is easy to understand. calm, respectful to me. ...
See full reviewOwner
1.8260428124578 months ago
Verified
... I like the way the information is made. Both prices, images are put on each website and each website can be linked to each other without worrying that we will forget to close on customers book. If i ...
See full reviewManager
1.7615266836376 months ago
Verified
... Wonderful support and help and always available. ...
See full reviewManager
1.7615266838796 months ago
Verified
... Wonderful support and help and always available. ...
See full reviewManager
1.7615266841193 months ago
Verified
... Always available and helpful, and explain issues well and if I cant fix the issue the team does. Great service. ...
See full reviewAdmin
1.7615266843377 months ago
Verified
... I like about the link of every app to prevent mistakes about blocking the booking date and like that we can sell pool villas in every app with peace of mind. I think there should be more bookings. ...
See full reviewAdmin
1.7615266845602 months ago
Verified
... I think everything is good in the system. The instructor, the trainer system is good, easy to understand, knowledgeable. If there is a problem, I can ask at anytime. ...
See full reviewAdmin
1.7615266847801 months ago
Verified
... I think everything is good in the system. The instructor, the trainer system is good, easy to understand, knowledgeable. If there is a problem, I can ask at anytime. ...
See full reviewAdmin
1.7615266850022 months ago
Verified
... Working with Little Hotelier is considered a new experience. ...
See full reviewAdmin
1.7615266852207 months ago
Verified
... I think everything is good in the system. The instructor, the trainer system is good, easy to understand, knowledgeable. If there is a problem, I can ask at anytime. ...
See full reviewPool villa management
1.7615266854641 months ago
Verified
... Channel plus should launch as fast as possible would helpful. The training is very professional keep going with it. The improvement that. ...
See full reviewPool villa management
1.7615266856963 months ago
Verified
... Channel plus should launch as fast as possible would helpful. The training is very professional keep going with it. The improvement that. ...
See full reviewadmin.
1.7615266859274 months ago
Verified
... As far as i have trained, I think everything is okey. But it i have any questions or questions that i think should ve adjusted or added, I will inform my trainer. ...
See full reviewadmin.
1.7615266861656 months ago
Verified
... As far as i have trained, I think everything is okey. But it i have any questions or questions that i think should ve adjusted or added, I will inform my trainer. ...
See full reviewOwner
1.7292686219026 months ago
Verified
... Support is difficult to contact and calls take a long time to answer. I would like there to be a support section where you can call to inquire about just minor operations. ...
See full reviewOwner
1.7292686221251 months ago
Verified
... Support is difficult to contact and calls take a long time to answer. I would like there to be a support section where you can call to inquire about just minor operations. ...
See full reviewOwner
1.7292686223428 months ago
Verified
... Support is difficult to contact and calls take a long time to answer. I would like there to be a support section where you can call to inquire about just minor operations. ...
See full reviewOwner
1.7292686225709 months ago
Verified
... Support is difficult to contact and calls take a long time to answer. I would like there to be a support section where you can call to inquire about just minor operations. ...
See full reviewOwner
1.7292686227856 months ago
Verified
... There are many things that we like Little hotelier platform. It change our manual process in reservation. I can manage all the bookings by using calendar in Little hotelier to see everything. No more take not ...
See full reviewOwner
1.729268623001 months ago
Verified
... With Little Hotelier, we can update all availibility to all the channels. Online agents, Direct, Walk-in so we can reduce the overbooking case a lot and it's very comfortable as well. ...
See full reviewOwner
1.7292686232064 months ago
Verified
... During training & setting up process, there are many words that quite technical, and this is new technology for us. I dont' have any experice about it so it takes times for fully understand the ...
See full reviewOwner
1.7292686234144 months ago
Verified
... During training & setting up process, there are many words that quite technical, and this is new technology for us. I dont' have any experice about it so it takes times for fully understand the ...
See full reviewOwner
1.7292686236428 months ago
Verified
... With Little Hotelier, we can update all availibility to all the channels. Online agents, Direct, Walk-in so we can reduce the overbooking case a lot and it's very comfortable as well. ...
See full reviewOwner
1.7292686238669 months ago
Verified
... During training & setting up process, there are many words that quite technical, and this is new technology for us. I dont' have any experice about it so it takes times for fully understand the ...
See full reviewOwner
1.7292686241051 months ago
Verified
... Make it easier to open and close rooms through online channel because Little Hotelier can save my time and help my life easier. ...
See full reviewOwner
1.7292686245837 months ago
Verified
... I like the Front Dress system the most because it is easy to use, easy to understand, and even easier to manage. ...
See full reviewOwner
1.7292686248167 months ago
Verified
... I would like the system to be able to issue receipts or immigration forms for customers, as we have many foreign customers. ...
See full reviewOwner
1.72926862505 months ago
Verified
... It helps make booking management much easier, eliminating the need to manually write things down or use Excel, making the process more organized. ...
See full reviewOwner
1.7292686252964 months ago
Verified
... It's a good and convenient hotel management software. ...
See full reviewOwner
1.7292686255503 months ago
Verified
... It is partnered with many OTAs, which is very convenient. You mostly manage everything through one platform. Support is also very good. ...
See full reviewGSA
1.7292686259883 months ago
Verified
... The use is convenient, easy to use, the system is stable and easy to access. ...
See full reviewManager
1.7292686262433 months ago
Verified
... Contacting and booking an appointment with an employee takes quite some time because the staff have to take care of many customers, so it may take 1-2 weeks to process, which causes delays for users. ...
See full reviewManager
1.7292686264688 months ago
Verified
... Contacting and booking an appointment with an employee takes quite some time because the staff have to take care of many customers, so it may take 1-2 weeks to process, which causes delays for users. ...
See full reviewManager
1.7292686266935 months ago
Verified
... Contacting and booking an appointment with an employee takes quite some time because the staff have to take care of many customers, so it may take 1-2 weeks to process, which causes delays for users. ...
See full reviewManager
1.7292686269164 months ago
Verified
... Contacting and booking an appointment with an employee takes quite some time because the staff have to take care of many customers, so it may take 1-2 weeks to process, which causes delays for users. ...
See full reviewManager
1.7292686271468 months ago
Verified
... Contacting and booking an appointment with an employee takes quite some time because the staff have to take care of many customers, so it may take 1-2 weeks to process, which causes delays for users. ...
See full reviewManager
1.7292686273671 months ago
Verified
... Contacting and booking an appointment with an employee takes quite some time because the staff have to take care of many customers, so it may take 1-2 weeks to process, which causes delays for users. ...
See full reviewManager
1.7292686276027 months ago
Verified
... Contacting and booking an appointment with an employee takes quite some time because the staff have to take care of many customers, so it may take 1-2 weeks to process, which causes delays for users. ...
See full reviewOwner
1.729268628088 months ago
Verified
... Integration with certain third-party platforms can sometimes be complex and time-consuming. Enhanced training materials for onboarding new users would also be beneficial. ...
See full reviewHost
1.7292686283121 months ago
Verified
... Excellent Customer Service: An Unparalleled Experience ...
See full reviewHost
1.7292686285734 months ago
Verified
... Our experience with Little Hotelier has been simply wonderful, and a lot of it is due to the incredible customer service they offer. From the very first moment, the support team was professional, friendly and willing to resolve any questions or issues that arose. We were impressed by the speed with which they respond to queries, whether by email or live chat. In addition, they always offer clear ...
See full reviewHost
1.7292686287978 months ago
Verified
... Our experience with Little Hotelier has been simply wonderful, and a lot of it is due to the incredible customer service they offer. From the very first moment, the support team was professional, ...
See full reviewHost
1.7292686290248 months ago
Verified
... So far, everything has been great and we haven't found any areas that need significant improvement. However, if they were to include more educational resources or interactive tutorials in the future, it could be a valuable addition for users who prefer to learn on their own. In short, Little Hotelier has exceeded our expectations with its top ...
See full reviewHost
1.7292686292507 months ago
Verified
... Our experience with Little Hotelier has been simply wonderful, and a lot of it is due to the incredible customer service they offer. From the very first moment, the support team was professional, ...
See full reviewHost
1.7292686294754 months ago
Verified
... Our experience with Little Hotelier has been simply wonderful, and a lot of it is due to the incredible customer service they offer. From the very first moment, the support team was professional, friendly and willing to resolve any questions or issues that arose. We were impressed by the speed ...
See full reviewOwner
1.6970105651897 months ago
Verified
... I learned guests couldn’t book over six days. Vibha, a very helpful agent, explained clearly via a user-friendly chat feature. ...
See full reviewOwner
1.6970105656765 months ago
Verified
... I learned guests couldn’t book over six days. Vibha, a very helpful agent, explained clearly via a user-friendly chat feature. ...
See full reviewowner
1.6647525013945 months ago
Verified
... 1. The update time for bookings from other OTA and synchronization with Little Hotelier system should be much faster, as it can lead to overbooking. 2. When the hotel manages the calendar and assigns rooms to guests, and new bookings come in, there should be no unallocated ...
See full reviewowner
1.6647525016241 months ago
Verified
... 1. The update time for bookings from other OTA and synchronization with Little Hotelier system should be much faster, as it can lead to overbooking. 2. When the hotel manages the calendar and assigns rooms to guests, and new bookings come in, there should be no unallocated. Bookings should only be made for available dates on the already organized calendar. This is because unallocated rooms make it very difficult to prepare ...
See full reviewowner
1.664752501881 months ago
Verified
... 1. The update time for bookings from other OTA and synchronization with Little Hotelier system should be much faster, as it can lead to overbooking. 2. When the hotel manages the calendar and assigns rooms to guests, and new bookings come in, there should be no unallocated. Bookings should only be made for available dates on the already organized calendar. This is because unallocated rooms make it very difficult to prepare rooms properly ...
See full reviewManager
1.6647525021042 months ago
Verified
... Good start from friendly and flexible team ...
See full reviewManager
1.6647525023353 months ago
Verified
... So far, so good. we will actually use the software during the upcoming months and share any feedback with Little Hotelier. ...
See full reviewManager
1.6647525025836 months ago
Verified
... Good start from friendly and flexible team ...
See full reviewGuest Service Agent
1.6647525028088 months ago
Verified
... It is more comfortable system. Easy to manage and very convenient to use. ...
See full reviewOwner
1.6647525030417 months ago
Verified
... Little Hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.6647525032646 months ago
Verified
... Little Hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.6647525035155 months ago
Verified
... Can not contact support. Waiting for the line for long time. Sometime I just have a quick question to ask. ...
See full reviewOwner
1.664752503744 months ago
Verified
... Can not contact support. Waiting for the line for long time. Sometime I just have a quick question to ask. ...
See full reviewAccom Manager
1.6647525040091 months ago
Verified
... There is a few limitations im finding in the program such as not having the option to make fields mandatory on booking such as the referral drop down. This data would help us track our advertising campaigns. Online support ...
See full reviewAccom Manager
1.6647525042357 months ago
Verified
... Its a complicated set up process and its so useful having the 24/7 online chat feature. Its not AI its an actual human, who helps and helps until you get what you need done. ...
See full reviewOperation Manager
1.6324944399481 months ago
Verified
... One of the standout features of Little Hotelier is its incredible ease of use. The interface is thoughtfully designed, offering an intuitive layout that requires minimal training to navigate. This simplicity allows both management and staff to quickly adapt, saving time and reducing errors. The real-time synchronization of bookings across multiple platforms is another feature that deserves applause. It ensures that room availability is consistently updated on the hotel’s website, OTAs, and walk-in systems. This significantly reduces the risk of double bookings, which can be a common and costly problem for hotels. The reporting and analytics tools are another highlight. They offer detailed insights into occupancy rates, revenue, and guest preferences. These reports are invaluable for making strategic decisions, such as optimizing pricing strategies or identifying peak booking periods. Automation is at the core of this software, and it excels at handling repetitive tasks. From sending reservation confirmations to generating invoices, the software takes care of it all. This automation not only saves time but also ensures a more consistent and professional level of service. The software also integrates well with popular payment gateways, allowing for secure and seamless transactions. This is particularly beneficial for international guests, as it supports multiple currencies and payment methods. Lastly, the customer support team deserves a mention. They are quick to respond, patient ...
See full reviewReservation
1.6324944401714 months ago
Verified
... Support is very responsive, helpful and amazing. The system is a user friendly. It is very easy to use. Keep it up. ...
See full reviewOwner
1.632494440401 months ago
Verified
... The system is already good but for me I think it should have the OTAs registration service. It would be great if Little Hotelier can do it for us. ...
See full reviewOwner
1.6324944406291 months ago
Verified
... Beside the OTA registrations, if can do it would be great. Other things might be Thailand support chat. Because now if we go in chat, we have to communicate in english. ...
See full reviewOwner
1.6324944408621 months ago
Verified
... Beside the OTA registrations, if can do it would be great. Other things might be Thailand support chat. Because now if we go in chat, we have to communicate in english. ...
See full reviewOwner
1.6324944411182 months ago
Verified
... Agent was incredibly helpful. Understood my needs perfectly and resolved my issue promptly. Highly recommend! ...
See full reviewOwner
1.6324944413523 months ago
Verified
... Agent was incredibly helpful. Understood my needs perfectly and resolved my issue promptly. Highly recommend! ...
See full reviewOwner
1.6324944415808 months ago
Verified
... Nothing to be improved! This is like a 5 starts service! Thank you so much for the service and dedication. ...
See full reviewOwner
1.6324944418608 months ago
Verified
... Agent was incredibly helpful. Understood my needs perfectly and resolved my issue promptly. Highly recommend! ...
See full reviewOwner
1.6324944420856 months ago
Verified
... Quick and direct! Very good! I appreciate the direct and concise communication. It makes our interactions efficient and effective. Thanks. ...
See full reviewOwner
1.6324944423047 months ago
Verified
... Quick and direct! Very good! I appreciate the direct and concise communication. It makes our interactions efficient and effective. Thanks. ...
See full reviewOwner
1.6324944425302 months ago
Verified
... Quick and direct! Very good! I appreciate the direct and concise communication. It makes our interactions efficient and effective. Thanks. ...
See full reviewOwner
1.6324944427505 months ago
Verified
... Quick and direct! Very good! I appreciate the direct and concise communication. It makes our interactions efficient and effective. Thanks. ...
See full reviewOwner
1.632494442979 months ago
Verified
... I use Little Hotelier for my small hotel, which has 14 rooms. Most of my bookings come from OTAs like Booking.com and Airbnb. The system helps me manage everything in one place, so it is easier to handle ...
See full reviewOwner
1.6324944432034 months ago
Verified
... I use Little Hotelier for my small hotel, which has 14 rooms. Most of my bookings come from OTAs like Booking.com and Airbnb. The system helps me manage everything in one place, so it is easier to handle guests and avoid ...
See full reviewOwner
1.6324944434483 months ago
Verified
... The automated emails are nice, but I cannot change them much. Also no guest registration form that we have to send to goverment. ...
See full reviewOwner
1.6324944436791 months ago
Verified
... Support direct booking from social media ...
See full reviewManaging Director
1.6002363794067 months ago
Verified
... Great product, works wonders and is easy to use. Also great customer service, easy to speak to them on their chat accounts to resolve any issues. ...
See full reviewManager
1.6002363796561 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewmanager
1.6002363798828 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewManager
1.600236380109 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. • Fast notice when have a reservation. ...
See full reviewGM
1.6002363803323 months ago
Verified
... Reduce time and make it easier to manage bookings and hotel management can view updates anywhere via mobile and update work with staff better. ...
See full reviewGM
1.6002363805582 months ago
Verified
... I would like to have a system for cutting credit cards of customers and a system for updating room sales to be updated faster in cases where rooms are booked at the same time and the rooms are full. ...
See full reviewTech
1.6002363807882 months ago
Verified
... Little Hotelier has been a smooth experience for our small Bed and Breakfast. When we've had occastion to contact customer service, they are alway friendly and helpful. They resolved our issue ...
See full reviewOwner
1.600236381048 months ago
Verified
... The customer service is horrible. I tried the 30 day free trial. I sent multiple messages to the sales agent asking about functionality and never received responses. Despite them sending me requests ...
See full reviewOwner
1.6002363813079 months ago
Verified
... The customer service is horrible. I tried the 30 day free trial. I sent multiple messages to the sales agent asking about functionality and never received responses. Despite them sending me requests to activate the software, which I never did, they automatically started charging my card. I sent multiple emails canceling the service to which they responded I have to call in to cancel the service but their phone ...
See full reviewOwner
1.6002363815184 months ago
Verified
... The customer service is horrible. I tried the 30 day free trial. I sent multiple messages to the sales agent asking about functionality and never received responses. Despite them sending me requests to activate the software, which I never did, they automatically started charging my card. I sent multiple emails canceling the service to which they responded I have to call in to cancel the service but their phone lines do not work half the time. Their staff is rude ...
See full reviewOwner
1.6002363817507 months ago
Verified
... Horrible Customer Service - Old Technology ...
See full reviewOwner
1.6002363819885 months ago
Verified
... Horrible Customer Service - Old Technology ...
See full reviewOwner
1.6002363822106 months ago
Verified
... The customer service is horrible. I tried the 30 day free trial. I sent multiple messages to the sales agent asking about functionality and never received responses. Despite them sending me requests ...
See full reviewOwner
1.600236382432 months ago
Verified
... We liked the fact that it linked with so many different booking platforms and the channel manager options as well as updates. ...
See full reviewOwner
1.6002363826561 months ago
Verified
... The customer service is horrible. I tried the 30 day free trial. I sent multiple messages to the sales agent asking about functionality and never received responses. Despite them sending me requests to activate the software, which I never did, they automatically started charging my card. I sent multiple emails canceling the service to which they responded I have to call in to cancel the service but their ...
See full reviewOwner
1.6002363828924 months ago
Verified
... The customer service is horrible. I tried the 30 day free trial. I sent multiple messages to the sales agent asking about functionality and never received responses. Despite them sending me requests ...
See full reviewOwnet
1.6970105766648 months ago
Verified
... Software and service service. The service is very impressive to customers. ...
See full reviewOwnet
1.6970105769004 months ago
Verified
... Software and service service. The service is very impressive to customers. ...
See full reviewOwnet
1.6970105771457 months ago
Verified
... Software and service service. The service is very impressive to customers. ...
See full reviewOwner
1.6970105773865 months ago
Verified
... Sometime have over booking. And confuse some of feature. Need Thai video for guide how to use in some feature. ...
See full reviewOwner
1.6970105776549 months ago
Verified
... Difficult to verify when I change the device, sometimes it’s happen on weekend but I want to contact Thai support. ...
See full reviewOwner
1.697010577895 months ago
Verified
... Difficult to verify when I change the device, sometimes it’s happen on weekend but I want to contact Thai support. ...
See full reviewHead Admin
1.6970105781287 months ago
Verified
... First of all, your staff has been excellent in taking care of and following up with us. They are always ready to assist, and we can truly feel it. Managing room closures or openings simultaneously is ...
See full reviewHead Admin
1.6970105783569 months ago
Verified
... First of all, your staff has been excellent in taking care of and following up with us. They are always ready to assist, and we can truly feel it. Managing room closures or openings simultaneously is ...
See full reviewOwner
1.6970105785809 months ago
Verified
... The setup process for the Facebook link could be more streamlined with clearer instructions for new users. that is all. ...
See full reviewOwner
1.6970105788008 months ago
Verified
... Reports could include more granular data, such as customer demographics, to help us better target marketing efforts. but overall I still like it. ...
See full reviewOwner
1.6970105790308 months ago
Verified
... Customer support response times could be faster during peak hours, ensuring quicker resolution of any issues. That is all. ...
See full reviewOwner
1.6970105792832 months ago
Verified
... Customer support response times could be faster during peak hours, ensuring quicker resolution of any issues. That is all. ...
See full reviewMarketing Manager
1.5679783216741 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewMarketing Manager
1.5679783219265 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewMarketing
1.5679783221595 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewMarketing
1.5679783224033 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewOwner
1.567978322631 months ago
Verified
... Everything is fantastic. It meets all our expectations, helping us manage hotel operations smoothly and efficiently without encountering any difficulties or issues. ...
See full reviewOwner
1.5679783228573 months ago
Verified
... After-sales service could be better. It would be helpful to have follow-ups on hotel revenue and resolving any user problems effectively. ...
See full reviewOwner
1.5679783230798 months ago
Verified
... After-sales service could be better. It would be helpful to have follow-ups on hotel revenue and resolving any user problems effectively. ...
See full reviewOwner
1.5679783233042 months ago
Verified
... After-sales service could be better. It would be helpful to have follow-ups on hotel revenue and resolving any user problems effectively. ...
See full reviewOwner
1.5679783235622 months ago
Verified
... After-sales service could be better. It would be helpful to have follow-ups on hotel revenue and resolving any user problems effectively. ...
See full reviewOwner
1.5679783237989 months ago
Verified
... After-sales service could be better. It would be helpful to have follow-ups on hotel revenue and resolving any user problems effectively. ...
See full reviewOwner
1.5679783240532 months ago
Verified
... The after-sales service needs improvement. Regular check-ins with hotels to address revenue concerns and system issues would be a valuable addition. ...
See full reviewOwner
1.5679783242932 months ago
Verified
... The after-sales service needs improvement. Regular check-ins with hotels to address revenue concerns and system issues would be a valuable addition. ...
See full reviewOwner
1.5679783245397 months ago
Verified
... The after-sales service needs improvement. Regular check-ins with hotels to address revenue concerns and system issues would be a valuable addition. ...
See full reviewOwner
1.5679783247823 months ago
Verified
... The system asks to change passwords too often. Reducing the frequency of these requests would enhance the user experience and save time. ...
See full reviewOwner
1.5679783250175 months ago
Verified
... Password change requests occur too frequently. Allowing longer intervals between these requests would make the platform more convenient for daily use. ...
See full reviewOwner
1.5679783252864 months ago
Verified
... Password change requests occur too frequently. Allowing longer intervals between these requests would make the platform more convenient for daily use. ...
See full reviewOwner
1.5679783255141 months ago
Verified
... Adding notifications with room night booking details as pop-ups would be a valuable improvement, providing instant insights for better decision-making. ...
See full reviewOwner
1.5679783257463 months ago
Verified
... Adding notifications with room night booking details as pop-ups would be a valuable improvement, providing instant insights for better decision-making. ...
See full reviewOwner
1.5679783259797 months ago
Verified
... A pop-up notification system displaying room night bookings would be a fantastic addition, helping users stay updated on their property’s performance. ...
See full reviewOwner
1.5679783262026 months ago
Verified
... Little Hotelier simplifies managing bookings, payments, and OTAs. Its functionality and reliability make it an essential tool for small hotels. ...
See full reviewOwner
1.5679783264303 months ago
Verified
... A pop-up notification system displaying room night bookings would be a fantastic addition, helping users stay updated on their property’s performance. ...
See full reviewOwner
1.5679783266708 months ago
Verified
... The platform is easy to navigate and integrates well with OTAs. It simplifies operations and provides all the features needed for smooth hotel management. ...
See full reviewOwner
1.5679783269232 months ago
Verified
... Little Hotelier is easy to use and covers all hotel management needs. The platform is intuitive, making it simple for the team to manage bookings effectively. ...
See full reviewOwner
1.5034621981276 months ago
Verified
... Some part of the technology we cannot use it or deeply understand it. It would be nice if Little Hotelier can provide retraining session or updating system every quarter. ...
See full reviewOwner
1.5034621983983 months ago
Verified
... At our property, we have 2 staffs here. I & my son can help each other by using Little Hotelier to see all reservation. It's very nice & easy for us & small property. We have many opportunities to introduce ...
See full reviewOwner
1.5034621986272 months ago
Verified
... Little hotelier is the simple system that allow me to pass the jobs of hotel to my staff very easy. I can also checked all reservations by phone which is very simple. ...
See full reviewOwner
1.5034621988478 months ago
Verified
... The other thing that made us use little hotelier for long time is Khun Parn Thanarat, I appreciate his support on all the case & any issue. If I need any support with the system, I can always ping ...
See full reviewOwner
1.5034621993287 months ago
Verified
... Some parts in the system we don't really fully understand. Little Hotelier should provide more training session for existing customer. I had experience to join some webinar & event, it's really good ...
See full reviewOwner
1.5034621995587 months ago
Verified
... Some parts in the system we don't really fully understand. Little Hotelier should provide more training session for existing customer. I had experience to join some webinar & event, it's really good ...
See full reviewOwner
1.5034622005164 months ago
Verified
... As I am the owner, and beside the hotel owner. I also have another business so I am quite busy. Little Hotelier helps me take care everything about reservations - checking in-out, record payment, ...
See full reviewOwner
1.4712041362694 months ago
Verified
... I want the system to allow attaching payment slips directly into the system, making it easier and more accurate to verify customer transactions. ...
See full reviewOwner
1.4712041365057 months ago
Verified
... The system is very simple & good, I am using it around 2 years already so we quite understand system quite well and no issue with it. ...
See full reviewOwner
1.4712041367477 months ago
Verified
... Little Hotelier should have more event to update the market or help us update the features or system. We would like to have new strategy or market that we can open for our resort. ...
See full reviewOwner
1.4712041369878 months ago
Verified
... Little Hotelier should have more event to update the market or help us update the features or system. We would like to have new strategy or market that we can open for our resort. ...
See full reviewOwner
1.4712041372196 months ago
Verified
... I think system already good but I think it still need to have more event or webinar or anything that support existing customer. ...
See full reviewOwner
1.4712041374477 months ago
Verified
... I think system already good but I think it still need to have more event or webinar or anything that support existing customer. ...
See full reviewOwner
1.4712041377188 months ago
Verified
... I think system already good but I think it still need to have more event or webinar or anything that support existing customer. ...
See full reviewFront
1.4712041379645 months ago
Verified
... The system help reduce overbooking ...
See full reviewFront
1.4712041382019 months ago
Verified
... The monthly fee is a bit expensive for a small property like us which has only 1 villas. But comparing with support & service is still recommend to have. ...
See full reviewCEO
1.4712041384599 months ago
Verified
... Operational Efficiency: The system's automation and seamless integration with various platforms reduce manual work and improve the overall efficiency of hotel management. Real-Time Data Updates: With cloud-based operation and Channel Manager integration, booking data is automatically updated across all platforms, minimizing the risk of double bookings. Decision-Making Support: The reporting and analytics tools available in the system help hotel owners make well ...
See full reviewCEO
1.4712041386899 months ago
Verified
... Operational Efficiency: The system's automation and seamless integration with various platforms reduce manual work and improve the overall efficiency of hotel management. Real-Time Data Updates: With cloud-based operation and Channel Manager integration, booking data is automatically updated across all platforms, minimizing the risk of double bookings. Decision ...
See full reviewFD
1.4712041389203 months ago
Verified
... I had problems accessing the LH app on my phone, and Ravi helped me, thank god everything went well. it took several hours because it coincided with his and my lunch time. ...
See full reviewFD
1.4712041391521 months ago
Verified
... I think that in general the service is excellent, perhaps what could be improved would be the availability of the people on the team. ...
See full reviewFD
1.4712041393929 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewFD
1.4712041396184 months ago
Verified
... I had problems accessing the LH app on my phone, and Ravi helped me, thank god everything went well. it took several hours because it coincided with his and my lunch time. ...
See full reviewFD
1.4712041398466 months ago
Verified
... I had problems accessing the LH app on my phone, and Ravi helped me, thank god everything went well. it took several hours because it coincided with his and my lunch time. ...
See full reviewFD
1.4712041400945 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewFD
1.4712041403259 months ago
Verified
... I had problems accessing the LH app on my phone, and Ravi helped me, thank god everything went well. it took several hours because it coincided with his and my lunch time. ...
See full reviewFD
1.4712041405791 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewFD
1.4712041408128 months ago
Verified
... I think that in general the service is excellent, perhaps what could be improved would be the availability of the people on the team. ...
See full reviewOwner
1.4389460765259 months ago
Verified
... System is very good it help to manage and reduce over booking. Can connect with so many OTAs and also have mobile app. ...
See full reviewOwner
1.4389460767481 months ago
Verified
... System is very good it help to manage and reduce over booking. Can connect with so many OTAs and also have mobile app. ...
See full reviewOwner
1.4389460769691 months ago
Verified
... System is very good it help to manage and reduce over booking. Can connect with so many OTAs and also have mobile app. ...
See full reviewManager
1.4389460771767 months ago
Verified
... Little hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.4389460773846 months ago
Verified
... Little hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.4389460776564 months ago
Verified
... Little hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewFront desk
1.4389460778917 months ago
Verified
... Sometimes it hard to connect support agent. It would be easy if we can message or direct call to support. ...
See full reviewFront manager
1.438946078131 months ago
Verified
... It takes times to understand all features in the system at early stage. Would be nice if Little hotelier can provide guidebook in Thai. ...
See full reviewFront manager
1.4389460783946 months ago
Verified
... It takes times to understand all features in the system at early stage. Would be nice if Little hotelier can provide guidebook in Thai. ...
See full reviewFront manager
1.4389460786257 months ago
Verified
... It takes times to understand all features in the system at early stage. Would be nice if Little hotelier can provide guidebook in Thai. ...
See full reviewFront manager
1.4389460788605 months ago
Verified
... Sometime the booking from OTA that should show in calendar we cannot find it. Sometimes we have to direct support to check it. ...
See full reviewFront office
1.4389460791099 months ago
Verified
... Sometime the system error, not sure it happen because our internet or the system back end. So we have to contact support to check, but sometime it’s really hard to get a call with support. ...
See full reviewAdmind
1.4389460793433 months ago
Verified
... The integration with some platforms could be faster, as there are occasional delays in updates. Additionally, it would be helpful if the guest communication tools allowed more personalized message templates to cater to different ...
See full reviewVilla Owner
1.4389460795553 months ago
Verified
... More options for promotions for direct booking. More alert if any room sold.Reminder if any room due for check in prior the day. ...
See full reviewOwner
1.4389460797711 months ago
Verified
... For the direct booking, it should has the payment tools that customer can pay before stay date. It quite important for small property. ...
See full reviewOwner
1.4389460800254 months ago
Verified
... little hotelier is easy to use, I use it in application to see all the bookings coming. I have 3 channels for selling room in OTAs. ...
See full reviewOwner
1.4389460802621 months ago
Verified
... For the direct booking, it should has the payment tools that customer can pay before stay date. It quite important for small property. ...
See full reviewOwner
1.4389460805164 months ago
Verified
... When I faced overbooking case, support SiteMinder support me by provide just document and let me contact OTAs directly. From my perspective I think the system should help communicate with OTAs not ...
See full reviewOwner
1.4389460807564 months ago
Verified
... When I faced overbooking case, support SiteMinder support me by provide just document and let me contact OTAs directly. From my perspective I think the system should help communicate with OTAs not ...
See full reviewReceptionist
1.4389460809946 months ago
Verified
... Could it be the AI´s answers, so it's not just a half-baked solution and actually check your real problem. ...
See full reviewGerencia
1.4389460812347 months ago
Verified
... Maybe we could put a brief description of the functions of the three icons in the initial menu, so we know their function. We are integrating ourselves into the administration and there are too many functions that we do not know or are unaware of. Maybe with this brief description it will help beginners to know a little more about the functions and get more out of this tool App Little Hotelier. Some terms and concepts are in Latin American Spanish and it causes a little confusion regarding what they could mean in Mexico. We had an assigned ...
See full reviewGerencia
1.438946081471 months ago
Verified
... Order in each of our rooms in the establishment. Easy to view in bulk. Better control of our establishment. Ability to link with reservation systems. Speed in the automatic payment of commissions. Attention ...
See full reviewGerencia
1.4389460816988 months ago
Verified
... Maybe we could put a brief description of the functions of the three icons in the initial menu, so we know their function. We are integrating ourselves into the administration and there are too many functions that we do not know or are unaware of. Maybe with this brief description it will help beginners to know a little more about the functions and get more out of this tool App Little Hotelier. Some terms and concepts are in Latin ...
See full reviewGerencia
1.4389460819254 months ago
Verified
... Ease of Reservations #reservations and check-in ...
See full reviewGerencia
1.4389460821815 months ago
Verified
... Maybe we could put a brief description of the functions of the three icons in the initial menu, so we know their function. We are integrating ourselves into the administration and there are too many functions that we do not know or are unaware of. Maybe with this brief description it will help beginners to know a little more about the functions and get more out of this tool App Little Hotelier. Some ...
See full reviewGerencia
1.4389460824283 months ago
Verified
... Maybe we could put a brief description of the functions of the three icons in the initial menu, so we know their function. We are integrating ourselves into the administration and there are too many functions that we do not know or are unaware of. Maybe with this brief description it will help beginners to know a little more about the functions and get more out of this tool App Little Hotelier. Some terms and concepts are in Latin American Spanish and it causes a little confusion regarding what they could mean in Mexico. We had an assigned agent but we can no longer find his data. We suggest ...
See full reviewManager
1.4066880181761 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full reviewManager
1.4066880184278 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full reviewManager
1.4066880186723 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full reviewManager
1.406688018912 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full review民宿管家
1.4066880191633 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes in revenue, occupancy rates, and other metrics. It automatically imports customer information from the booking websites, which is very convenient. The ability to search for orders using the customer's name and booking number is also very helpful. Particularly, since each booking website has its own unique ...
See full review民宿管家
1.4066880194093 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes in revenue, occupancy rates, and other metrics. It automatically imports customer information from the booking websites, which is very convenient. The ability to search for orders using the customer's name and booking number is also very helpful. Particularly, since each booking website has its own unique English prefix, it is very useful for filtering ...
See full review民宿管家
1.4066880196621 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes ...
See full reviewHotel reservation
1.4066880199175 months ago
Verified
... Good system - help reservation process ...
See full reviewOwner
1.4066880201557 months ago
Verified
... The live chat support in the system cannot help much. It looks like a robot which always provide the same answer. ...
See full reviewFront
1.4066880204111 months ago
Verified
... Little Hotelier keeps my availability and pricing synced across all OTAs. This eliminates double bookings and ensures accuracy for guests booking through different platforms. ...
See full reviewOwner/Manager
1.4066880206571 months ago
Verified
... Vibha was most helpful resolving my issue. Made sure everything was working correctly and that I understood what to do. ...
See full reviewOwner/Manager
1.4066880208942 months ago
Verified
... Vibha was most helpful resolving my issue. Made sure everything was working correctly and that I understood what to do. ...
See full reviewOwner
1.3744299566174 months ago
Verified
... I had experienced by using another provider as management company after I had experienced with this system I have no idea to comeback to using management company. ...
See full reviewOwner
1.37442995685 months ago
Verified
... The application hard to log-in since it always ask the authentification code. Cannot use without it so sometime my staff cannot log in with smooth. ...
See full reviewOwner
1.3744299570867 months ago
Verified
... The application hard to log-in since it always ask the authentification code. Cannot use without it so sometime my staff cannot log in with smooth. ...
See full reviewManager
1.3744299573253 months ago
Verified
... I am quite satisfied with the system overall, but in the future, I would like to see extended language support hours. I am quite satisfied with the system overall, but in the future, I would like to ...
See full reviewManager
1.3744299575825 months ago
Verified
... I am quite satisfied with the system overall, but in the future, I would like to see extended language support hours. I am quite satisfied with the system overall, but in the future, I would like to ...
See full reviewOwner
1.3744299578181 months ago
Verified
... For Little Hotelier, I like the feature channel manager that help me to see all reservations and don''t need to update room in OTAs. ...
See full reviewOwner
1.37442995805 months ago
Verified
... The Little Hotelier system ensures that availability, rates, and inventory are instantly updated on all connected OTAs, reducing manual errors. It support our property a lot. ...
See full reviewOwner
1.3744299583132 months ago
Verified
... The Little Hotelier system ensures that availability, rates, and inventory are instantly updated on all connected OTAs, reducing manual errors. It support our property a lot. ...
See full reviewManager
1.3744299585514 months ago
Verified
... The Little Hotelier system is incredibly user-friendly for us. The ability to change all instantly for rates, minimum length of stay and others on one place. The staff are very friendly knowledgeable staff who were patient and very helpful ...
See full reviewManager
1.3744299588053 months ago
Verified
... The Little Hotelier system is very user-friendly for our property. The ability to change all instantly from room types, room rates, minimum length of stay and many others in one system. Moreover, the staff ...
See full reviewManager
1.3744299590371 months ago
Verified
... The Little Hotelier system is very user-friendly for our property. The ability to change all instantly from room types, room rates, minimum length of stay and many others in one system. Moreover, the staff ...
See full reviewManager
1.3744299592813 months ago
Verified
... The Little Hotelier system is very user-friendly for our property. The ability to change all instantly from room types, room rates, minimum length of stay and many others in one system. Moreover, the staff are very awesome ...
See full reviewManager
1.3744299595139 months ago
Verified
... The Little Hotelier system is very user-friendly for our property. The ability to change all instantly from room types, room rates, minimum length of stay and many others in one system. Moreover, the staff are very awesome and knowledgeable. The staff were patient ...
See full reviewManager
1.3744299597431 months ago
Verified
... The Little Hotelier system is very user-friendly for our property. The ability to change all instantly from room types, room rates, minimum length of stay and many others in one system. Moreover, the ...
See full reviewManager
1.3744299599683 months ago
Verified
... The Little Hotelier system is very user-friendly for our property. The ability to change all instantly from room types, room rates, minimum length of stay and many others in one system. Moreover, the staff are very awesome and knowledgeable. The staff were patient and very helpful ...
See full reviewOwner
1.3744299601919 months ago
Verified
... Little Hotelier helps us manage all reservations together, we use it to control price & room available for Booking & Agoda & direct booking. ...
See full reviewFront Office Manager
1.3744299604144 months ago
Verified
... Thank you for creating such a wonderful system for our property. Thank you.The Little Hotelier system is excellent and simple to use for managing our reservations in one spot. Inventory is quite ...
See full reviewOwner
1.3744299606478 months ago
Verified
... The support team is great, every times we have issue we can direct to them but I would suggest to have support during the weekend as well. ...
See full reviewManager
1.3744299608893 months ago
Verified
... The Little Hotelier system is very user-friendly where we could change all instantly from room types, room rates, minimum length of stay and many others in one system. Furthermore, the LH staff are ...
See full reviewManager
1.3744299611477 months ago
Verified
... LH is a wonderful system for our property with a very competitive too. An easy system to use for managing our inventory and rates. Furthermore, the Little Hotelier smartphone application is really beneficial to us. Overall, the LH system is an easy to utilize for our new team too. The LH support team is easy to reach and responds quickly ...
See full reviewOwner
1.37442996139 months ago
Verified
... Currently sometime we would like to connect support agent but it hard to get I touch. Previously it easier to connect support. ...
See full reviewOwner
1.3744299616495 months ago
Verified
... Currently sometime we would like to connect support agent but it hard to get I touch. Previously it easier to connect support. ...
See full reviewOwner
1.3421718976292 months ago
Verified
... Direct booking is good, now we have payment gateway as paypal so it's easy to take payment from customer but in the early stage we're quite struggle to find the payment solution as well. ...
See full reviewOwner
1.3421718978625 months ago
Verified
... Direct booking is good, now we have payment gateway as paypal so it's easy to take payment from customer but in the early stage we're quite struggle to find the payment solution as well. ...
See full reviewOwner
1.342171898088 months ago
Verified
... I want the system to allow attaching slips directly within the system because it’s much easier to check compared to sending them via Facebook chat. ...
See full reviewmarketing
1.3099138337914 months ago
Verified
... I like l love the support from the staff. They are very attentive and take great care when answering questions. ...
See full reviewAutomation
Manual
Hoteliers often praise Little Hotelier's automation capabilities for significantly enhancing operational efficiency. The software automates repetitive tasks such as room synchronization across multiple platforms and the generation of reports, decreasing manual labor and reducing the risk of errors like double bookings. This real-time synchronization is especially beneficial in maintaining accurate room availability on the hotel's website, OTAs, and other systems. Additionally, the automation of sending confirmation emails and managing payments streamlines processes further. These features not only save time for hotel staff but also allow for more efficient management of hotel operations, ultimately making Little Hotelier a valuable tool for smaller establishments looking to optimize their workflow.
Housekeeping
13.342171959756 months ago
Verified
... Housekeeping Supervisor Review ...
See full reviewRestaurant Manager
13.342171959948 months ago
Verified
... Using Little Hotelier for managing our in-house restaurant reservations alongside hotel bookings is incredibly convenient. The system's ability to forecast demand has helped with staffing and ...
See full reviewE-Commerce Manager
13.3099138956 months ago
Verified
... What I appreciate the most is the website creation aspect and how the bookings are displayed in the PMS/calendar. This feature facilitates efficient management and optimization of inventory while ...
See full reviewHotel manager
13.277655831306 months ago
Verified
... Improve of my over booking. All staff can know available room. Help to adjust manpower. Have function on demand booking. ...
See full review
13.180881637894 months ago
Verified
... 1. work from anywhere 2. easy for all staff levels 3. one touch point to control all online platforms 4. efficient and accurate to manage room availability ...
See full review
13.180881638045 months ago
Verified
... 1. data analysis like summary of guest nationalities, channels of bookings, lead times, etc. 2. not suitable for hotels with many corporate clients where they need to frequently pull data of each ...
See full reviewOwner
12.761526799469 months ago
Verified
... We find managing our holiday unit easy and effortless coordinating two separate booking sites which work in sync and enabling to ensure bookings and check outs ...
See full reviewChief
7.5679784124989 months ago
Verified
... The color coding scheme. It is a shame that we have to completely obliterate it with an inverted color browser extension because the unmodified website has so much white in the background that it ...
See full reviewFRONT DESK MANAGER
5.5679784126251 months ago
Verified
... It is quite intuitive, simple and fast. It presents very few management problems, making reception work much easier. Visually it is also quite easy. ...
See full reviewMarketing & events manager
4.6324945417906 months ago
Verified
... Little Hotelier Pay is exceptional. It eliminates the need to manually charge and refund cards through EFTPOS machines. ...
See full reviewMarketing & events manager
4.6324945419142 months ago
Verified
... Little Hotelier Pay is exceptional. It eliminates the need to manually charge and refund cards through EFTPOS machines. ...
See full reviewMarketing & events manager
4.6324945420397 months ago
Verified
... Little Hotelier Pay is exceptional. It eliminates the need to manually charge and refund cards through EFTPOS machines. ...
See full reviewMarketing & events manager
4.6324945421785 months ago
Verified
... Little Hotelier Pay is exceptional. It eliminates the need to manually charge and refund cards through EFTPOS machines. ...
See full reviewAdmin
4.6324945423051 months ago
Verified
... 1. Easy way of managing reservations by simply dragging it from one date to another (done via calendar on browser or app) 2. The auto payment, this is a new feature and would definitely help us not ...
See full reviewOwner
4.471204219857 months ago
Verified
... Deposit payment system. If the check-i is within one month, It charges customers twice rather than taking the money in once. This causing lots of confusion. We have different type of rooms and this creates difficulties on the platform when creating ...
See full reviewOwner
4.4712042199839 months ago
Verified
... Deposit payment system. If the check-i is within one month, It charges customers twice rather than taking the money in once. This causing lots of confusion. We have different type of rooms and this creates difficulties on the platform when creating weekly discounts. I want to be very specific with automated ...
See full reviewOwner
4.4712042201057 months ago
Verified
... Deposit payment system. If the check-i is within one month, It charges customers twice rather than taking the money in once. This causing lots of confusion. We have different type of rooms and this ...
See full reviewOwner
4.471204220529 months ago
Verified
... Deposit payment system. If the check-i is within one month, It charges customers twice rather than taking the money in once. This causing lots of confusion. We have different type of rooms and this creates difficulties on the platform when creating weekly ...
See full reviewOwner
4.4066880916379 months ago
Verified
... Some more capabilities for the mobile app that are available on the extranet. Eg past guest matching when creating new reservations. Other minor tweaks would also improve the product both mobile app ...
See full review
4.4066880917776 months ago
Verified
... 1. A better way of updating rates in bulk, e.g.by uploading a spreadsheet, so I can update different rates for different rooms all at the same time. 2. Better explanation/training on dynamic pricing 3. Lower credit card surcharge, this is a constant pain point 4. To be able to edit the default ...
See full reviewOwner
4.3744300274078 months ago
Verified
... Priya was very experienced and able to resolve the booking error . She persevered until the problem was resolved. TheLittle Hotellier booking system is user friendly and with updates is improving ...
See full reviewOwner
4.3744300275343 months ago
Verified
... Channel Manager- changing room configurations and rate changes after renovation.Priya was very insightful of the difficulties I was facing. Her understanding of the software and resolving of the ...
See full reviewManager
4.3099138986283 months ago
Verified
... How it looks or design, i think you should improve with the eye catching one than too old one, goodluck! ...
See full reviewGerente General
4.2453977697278 months ago
Verified
... They could put a sign at the front desk to indicate the rooms that are being cleaned and that our housekeeper can release it from her cell phone so that the receptionist knows when it is ready. ...
See full reviewReceptionist
4.1808816408195 months ago
Verified
... Vibha, is really helpfull she taught me a few tricks to have my updated my information. ...
See full review
4.1486235764288 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new ...
See full review
4.1486235765506 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new accounts ...
See full review
4.1486235766764 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new ...
See full reviewRevenue Mangagment
4.1486235768048 months ago
Verified
... Spectacular moment, great resolution ...
See full reviewRevenue Mangagment
4.1486235769448 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the two-step verification account when changing devices. I had even thought about having my team register me with a new little hotelier account, which would be horrible since I've had mine for a long time. After several failed attempts, I decided to use the system's messenger, first I was attended ...
See full reviewProprieter
4.1163655125526 months ago
Verified
... Simple to learn the basics. Most processes are intuitive. When deeper knowledge and information is needed there is direct support on line if the training material have not given required answer. ...
See full reviewProprieter
4.1163655127143 months ago
Verified
... Basic training at the start was very mechanical and of very limited use. We needed to learn the system from previous owners at handover. Once we were operating the business and needed more detailed information about fees and disbursements from the payments processed through LH we could not find what we needed. LH on-line automatic support did not recognize what we were requesting. We need to do live chat (with Cristina) and all the information we needed was available but it needed direct personal support to be able to find how to access it. Keeping your personal online support, not just relying ...
See full reviewProprieter
4.1163655129439 months ago
Verified
... Basic training at the start was very mechanical and of very limited use. We needed to learn the system from previous owners at handover. Once we were operating the business and needed more detailed information about fees and disbursements from the payments processed through LH ...
See full reviewProprieter
4.116365513128 months ago
Verified
... Basic training at the start was very mechanical and of very limited use. We needed to learn the system from previous owners at handover. Once we were operating the business and needed more detailed information about fees and disbursements from the payments processed through LH we could not find what we needed. LH on-line automatic support did not recognize what we were requesting. We need to do live chat (with Cristina) and all the information we needed was available but it needed direct personal support to be able to find how to access it. Keeping your personal online ...
See full reviewOwner
4.1163655132878 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ...
See full reviewOwner
4.0518493843967 months ago
Verified
... In today's "Hotelier / Accommodation" market there are quite a few options in the software space. In truth Little Hotelier is the only one I have used these past 8 years. I'll admit there a few features that I wish were better but .. I stick with them because their support is good. They're available when I need them by chat or phone and they make my day easier. Its busy enough running the business so good support takes my mind away from computer and software issues. The web based interface is easy to follow and manage and whilst I have it directly linked to my website for direct bookings in addition to the channel I often make my own bookings as and when required. Room setup was straightforward as well as managing them. I am a fan of the reporting especially when it comes to revenue. This easily allows me to see both revenue, nights booked and occupancy rates. (A graph to compare previous years though would be a plus). My favorite feature is the mobile app for either Android or Iphone (I assume as I use the former). As being in front of a computer to manage my accommodation has to be the least exciting part of the job. Though definitely essential. The mobile app allows me to check bookings, changes to existing and even add new ones. I would use the calendar on a daily basis to confirm both arrivals, departures and even check in guests. In addition it provides me weekly revenue and channel breakdowns. I've yet to use the Chat feature for instant support and will consider trying in the future. Whilst I do use the web based chat for support I tend to pick up the telephone. Would I appreciate however is that it is update ...
See full reviewOwner
4.0518493845225 months ago
Verified
... I wish I could apply discounts as I choose. Either across the board including extras or simply rooms. It should be my choice NOT the software designers. A simple feature that you could tick in the ...
See full reviewHotel Propietor
4.0195913201497 months ago
Verified
... Is easy, you have everything to run your hotel, also with a lot of upgrades to do your business easier ...
See full reviewManager
4.0195913203752 months ago
Verified
... Little Hotelier is the ideal software solution for small businesses, offering an all-in one platform that covers everything a business needs to streamline operations. It’s designed to be super easy to navigate, ensuring that users can get started quickly without a steep learning curve. With 24/7 support and expert advice always available, business owners can rely on timely assistance whenever required. The help pages are thoughtfully designed and genuinely helpful, making troubleshooting and problem-solving a breeze for users of all technical skill levels. The website builder provides a remarkably straightforward and intuitive user experience, making it incredibly accessible for individuals who may not have extensive technical expertise. By following a series of simple and easy-to-understand steps, you can effortlessly craft a professional-looking website tailored specifically for your small business. This process eliminates the necessity for any coding knowledge or costly development ...
See full reviewHotel manager
3.9873332559935 months ago
Verified
... Chatbot may occasionally provide inaccurate information, but having live support available can help quickly resolve issues, particularly with settings or more specific inquiries. ...
See full reviewHotel manager
3.9873332561376 months ago
Verified
... Chatbot may occasionally provide inaccurate information, but having live support available can help quickly resolve issues, particularly with settings or more specific inquiries. ...
See full reviewBooking Manager
3.9873332562642 months ago
Verified
... The division into different apps (Direct Booking, Front Desk and Channel Management) is a bit confusing. It would be great if it was all combined into just one platform. ...
See full reviewpropietario
3.9873332563889 months ago
Verified
... I especially like the channel manager and the booking engine. They make management easier for me, especially the channel. ...
See full reviewJefa de ventas
3.9873332565117 months ago
Verified
... Ease of use. Convenient but basic. Ideal for small hotels. Not very complicated. Quick billing but lacks some listings. ...
See full reviewReservations Manager
3.8260429340629 months ago
Verified
... * Could be faster. Gets slow sometimes. * That any reservation that is made or changes that a user (receptionist) makes to a reservation, that it could be known what user did it, time and day. ...
See full reviewOwner
3.761526805152 months ago
Verified
... The tech support of Vibha was excellent and she walked me through my problem and sorted it for me very quickly. ...
See full reviewOwner
3.7615268052711 months ago
Verified
... The tech support of Vibha was excellent and she walked me through my problem and sorted it for me very quickly. ...
See full reviewOwner
3.7615268053961 months ago
Verified
... Historically I have written about your invoicing!I would like to be able to permanently through the booking be able to have exactly what booking agents require on their invoices; rather than having ...
See full reviewManager
3.5034622893925 months ago
Verified
... Automatic surcharge calculations when a guest checks-out early. Thankfully Vibha was able to assist with a temporary solution to this problem. ...
See full reviewManager
3.5034622895187 months ago
Verified
... Automatic surcharge calculations when a guest checks-out early. Thankfully Vibha was able to assist with a temporary solution to this problem. ...
See full reviewOwner
3.4712042251243 months ago
Verified
... Very little, a couple of times, perhaps because they're busy, I've been just sent a link with little other explanation but this has usually been sufficient so get the issue solved. ...
See full reviewOwner
3.4712042252468 months ago
Verified
... Very responsive and understanding of those with little knowledge. The level of knowledge they appear to have has covered all the issues I've had. ...
See full reviewOwner of business
3.4712042254174 months ago
Verified
... The set up of a new room or a new price is a bit complicated. I also would like to be able to have a video call, when need to do this kind of operations, with the same person that helped me out to ...
See full reviewecommerce
3.3744300321255 months ago
Verified
... Log activities at Siteminder should be showed on extranet, that is very important to know updates, please provide it to make more satisfying from customer side ...
See full reviewFounder
3.3099139032434 months ago
Verified
... The reporting functionality, while useful, could benefit from more customization options for tailored reports. Expanding integration with more/local payment gateways and providing flexibility for users to add/remove options during setup would be valuable. Bugs exist when updating guest details for group bookings. The system could better handle rate changes for non assigned rates, which aren't well reflected in statistical reports. Additionally, room statuses in the app should be visually clear, with red indicating dirty rooms and green for clean rooms. Housekeeping ...
See full reviewFounder
3.3099139033972 months ago
Verified
... Little Hotelier has been a game-changer for our hotel’s daily operations. One of the best features is how easy it is to manage bookings and room assignments with their tape chart, which gives a clear, real-time view of all reservations. This has greatly reduced our risk of overbooking. The system also connects seamlessly with popular booking channels like Booking.com and Airbnb, automatically ...
See full reviewFounder
3.3099139035286 months ago
Verified
... Little Hotelier has been a game-changer for our hotel’s daily operations. One of the best features is how easy it is to manage bookings and room assignments with their tape chart, which gives a clear, real-time view of all reservations. This has greatly reduced our risk of overbooking. The system also connects seamlessly with popular booking channels like Booking.com and Airbnb, automatically updating room availability across all platforms. This integration ...
See full reviewManaging Partner
3.2453977746199 months ago
Verified
... Strong 24/7 customer support through live chat. Every time when I face issues with the system, the support team diagnosed and resolved the issues accurately and promptly which I really appreciate. ...
See full reviewCEO
3.1808816457198 months ago
Verified
... Easy to generate reservations, I really like that it has an app to control what is necessary from the cell phone. Training staff to use it is very easy and fast. Es muy fácil obtener los reportes de ...
See full reviewHostel Supervisor
3.1163655168126 months ago
Verified
... The experience is seamless, there’s no hassle of moving around to take care of bookings. Reservations are immediately connected, this also reduces errors. ...
See full reviewCEO
3.0841074524246 months ago
Verified
... It simplifies all the difficulties in managing the booking and checking-in/out What I like the best about Little Hotelier is how it simplifies all the difficulties in managing the booking and ...
See full reviewCEO
3.0841074525511 months ago
Verified
... It simplifies all the difficulties in managing the booking and checking-in/out What I like the best about Little Hotelier is how it simplifies all the difficulties in managing the booking and ...
See full reviewCEO
3.0841074526736 months ago
Verified
... It simplifies all the difficulties in managing the booking and checking-in/out What I like the best about Little Hotelier is how it simplifies all the difficulties in managing the booking and check-in/out processes. It streamlines everything from reservations to guest check-ins, allowing me to focus more on enhancing guest experiences instead of administrative tasks. The integration with various channels also ensures that I can manage my rooms ...
See full reviewCEO
3.0841074527976 months ago
Verified
... It simplifies all the difficulties in managing the booking and checking-in/out What I like the best about Little Hotelier is how it simplifies all the difficulties in managing the booking and ...
See full reviewCEO
3.0841074529234 months ago
Verified
... It simplifies all the difficulties in managing the booking and checking-in/out What I like the best about Little Hotelier is how it simplifies all the difficulties in managing the booking and ...
See full reviewCo-Founder
3.0841074530451 months ago
Verified
... The way to contact the IT system should be less procedure and more accessible to do so. The less is perfect ...
See full reviewCEO
3.084107453178 months ago
Verified
... What I like the best about Little Hotelier is how it simplifies the complexities of managing bookings and check-in/check-out processes. It allows for easy synchronization with various channels, ...
See full reviewProperty Manager
3.0841074533247 months ago
Verified
... If the app can add dynamic price feature, that will be amazing ...
See full reviewFD
3.0518493890405 months ago
Verified
... Little hotelier system is very fast and user friendly which simplify our work. It is very easy to use to manage the inventory, room rates and stop sell, instantly. Our properties happy using it for ...
See full reviewFD
3.0518493892249 months ago
Verified
... Little hotelier system is very fast and user friendly which simplify our work. It is very easy to use to manage the inventory, room rates and stop sell, instantly. Our properties happy using it for ...
See full reviewFD
3.051849389356 months ago
Verified
... Little hotelier system is very fast and user friendly which simplify our work. It is very easy to use to manage the inventory, room rates and stop sell, instantly. Our properties happy using it for ...
See full reviewAccounting
3.0518493895049 months ago
Verified
... Little hotelier system is very fast and user friendly which simplify our work. It is very easy to use to manage the inventory, room rates and stop sell, instantly. We are very happy using it for many ...
See full reviewPA to Owner
3.0518493896315 months ago
Verified
... Our task is made easier by the quick and easy-to-use Little Hotelier system. Managing inventory, hotel prices, and stop sales instantaneously is a breeze. We've been using it for many years with ...
See full reviewAccounting Manager
3.051849389754 months ago
Verified
... The Little Hotelier system is quick and simple to use, which makes our task easier. It's easy to instantly manage stop sales, hotel rates, and inventory. For many years, we have been utilising it ...
See full reviewAccounting Manager
3.051849389879 months ago
Verified
... The Little Hotelier system is quick and simple to use, which makes our task easier. It's easy to instantly manage stop sales, hotel rates, and inventory. For many years, we have been utilising it ...
See full reviewReservation
3.0518493899996 months ago
Verified
... Our duty is made easier by the Little Hotelier system's speed and ease of use. Inventory, hotel prices, and stop sales may all be easily managed quickly. We have been using it with great success for ...
See full reviewHousekeeping Manager
3.0518493901262 months ago
Verified
... The Little Hotelier system's speed and user-friendliness make our job easier. Stop sales, hotel rates, and inventory may all be readily and swiftly managed. For many years, we have used it with ...
See full reviewHousekeeping Manager
3.0518493902475 months ago
Verified
... The Little Hotelier system's speed and user-friendliness make our job easier. Stop sales, hotel rates, and inventory may all be readily and swiftly managed. For many years, we have used it with ...
See full reviewOwner
3.05184939037 months ago
Verified
... It may be hard but automating the ability to import previous reservations from channel managers would be a great feature so we do not have to do the manual labor. ...
See full reviewOwner
3.051849390491 months ago
Verified
... It may be hard but automating the ability to import previous reservations from channel managers would be a great feature so we do not have to do the manual labor. ...
See full reviewConsultant
3.0195913261051 months ago
Verified
... Little Hotelier stands out for its simplicity and ease of use, making it an ideal solution for small hotels, B&Bs, and guesthouses. The platform’s intuitive design and dashboard make managing ...
See full reviewEcommerce Manager
3.0195913262272 months ago
Verified
... Little Hotelier excels in offering a straightforward platform designed for small hotels, B&Bs, and guesthouses. The ease of use is its biggest strength, allowing users to manage their entire property with minimal technical knowledge. The central dashboard is intuitive, giving quick access to reservations, guest communications, and room availability. One of the standout features is its integration with multiple online booking channels, allowing all reservations to sync automatically. This eliminates the need for manual data entry, saving significant time and reducing the risk of over bookings. The invoicing ...
See full reviewEcommerce Manager
3.0195913263508 months ago
Verified
... Little Hotelier excels in offering a straightforward platform designed for small hotels, B&Bs, and guesthouses. The ease of use is its biggest strength, allowing users to manage their entire property with minimal technical knowledge. The central dashboard is intuitive, giving quick access to reservations, guest communications, and room availability. One of the standout features is its integration with multiple online booking channels, allowing all reservations to sync automatically. This eliminates the need for manual data entry, saving significant time and reducing the risk of over bookings. The invoicing and confirmation ...
See full reviewEcommerce Manager
3.0195913264729 months ago
Verified
... Little Hotelier excels in offering a straightforward platform designed for small hotels, B&Bs, and guesthouses. The ease of use is its biggest strength, allowing users to manage their entire property with minimal technical knowledge. The central dashboard is intuitive, giving quick access to reservations, guest communications, and room availability. One of the standout features is its integration with multiple online booking channels, allowing all reservations to sync automatically ...
See full reviewEcommerce Manager
3.0195913266767 months ago
Verified
... Little Hotelier excels in offering a straightforward platform designed for small hotels, B&Bs, and guesthouses. The ease of use is its biggest strength, allowing users to manage their entire property with minimal technical knowledge. The central dashboard is intuitive, giving quick access to reservations, guest communications, and room availability. One of the standout features is its integration with multiple online booking channels, allowing all reservations to sync automatically. This eliminates the need for manual data entry, saving significant time and reducing the risk of over bookings. The invoicing ...
See full reviewReservation department
3.0195913268911 months ago
Verified
... Reduce the work of the reservation department a lot. No need to close the room. When there is a problem when sending an email, you will receive help from the team very quickly. ...
See full reviewbusiness owner
3.0195913270228 months ago
Verified
... Since using this app, hotel management has become much easier. I have more time to do other things. ...
See full reviewbusiness owner
3.0195913271797 months ago
Verified
... The application is easy to use and saves time and costs, leaving you with more time to do other things. Since using this app, hotel management has become much easier. I have more time to do other things without ...
See full reviewOwner
3.0195913273107 months ago
Verified
... Little Hotelier is a powerful all-in- one channel manager and property management system (PMS) designed specifically for small hotels, B&Bs, and boutique properties. Using it for managing hotel operations, we found that it streamlines booking ...
See full reviewOwner
3.0195913274362 months ago
Verified
... Wonderful experience with the automate system and support from admin team ...
See full reviewAssistant Managing Director
3.019591327562 months ago
Verified
... The presence of notifications or notes displayed on the main page of the application for each booking made by customers. A reporting system that supports the languages of each country. ...
See full reviewmanager
2.8905590696233 months ago
Verified
... Previously I have only 1 channel which is booking. com then I decided to use Little Hotelier and connected 2 more channels which helps me get more bookings and I don't have to worry about overbooking ...
See full reviewmanager
2.8905590697499 months ago
Verified
... - previously I have only 1 channel which is booking. com then I decided to use Little Hotelier and connected 2 more channels which helps me get more bookings and I dont have to worry about overbooking ...
See full reviewManager
2.8905590698749 months ago
Verified
... About control a booking engine is perfect, and easy to use. Check a table booked is good to see most. ...
See full reviewOwner
2.8905590699959 months ago
Verified
... Check a table booked is good to see most. About control a booking engine is perfect, and easy to use ...
See full reviewE-commerce consultant
2.8905590701202 months ago
Verified
... It work well for us and so far we don't have any big issue from the system. Sometime a little slow update but no often. ...
See full reviewCEO
2.8905590702453 months ago
Verified
... While the support from Ravi was exceptional, one area for improvement would be to offer a more extensive library of online resources. Having a well-organized FAQ or step-by-step guide for common ...
See full reviewCEO
2.8905590703711 months ago
Verified
... While the support from Ravi was exceptional, one area for improvement would be to offer a more extensive library of online resources. Having a well-organized FAQ or step-by-step guide for common ...
See full reviewCEO
2.890559070501 months ago
Verified
... The technical support provided was outstanding. I was especially impressed by Ravi, who was incredibly friendly, knowledgeable, and quick to help me solve my issue. From the moment I reached out, ...
See full reviewCEO
2.8905590706257 months ago
Verified
... The technical support provided was outstanding. I was especially impressed by Ravi, who was incredibly friendly, knowledgeable, and quick to help me solve my issue. From the moment I reached out, Ravi made the entire experience feel seamless and effortless. His ability to communicate solutions in an easy-to-understand way was particularly impressive, as he explained each step clearly and patiently. It was refreshing to have a technical support experience that not only addressed my needs swiftly but also left me feeling confident in handling similar issues in the future. Ravi went above and beyond, even offering additional ...
See full reviewFront
2.8583010063172 months ago
Verified
... Front Deck, Chanel Manager, Direct Booking ...
See full reviewOwner
2.826042942021 months ago
Verified
... That you could look back on inventory for past room rates. When you do the quick scan and can see the reservation if it could say whether breakfast is booked or not. ...
See full reviewManager
2.7937848776393 months ago
Verified
... LH property management is an extremely user-friendly system. Inventory and mapping are very user-friendly. The Little Hotelier Mobile Apps System generates outstanding System Alerts for our ...
See full reviewmanager
2.7937848777714 months ago
Verified
... User-Friendly Interface Little Hotelier’s layout is intuitive, making it easy to train new staff and navigate daily tasks. Its dashboard provides a clear overview of reservations, availability, and recent activities, keeping essential information right at the user’s fingertips. Powerful Channel Manager Little Hotelier integrates with popular online travel agents (OTAs) like Booking.com, Expedia, and Airbnb. This integration helps avoid double ...
See full review
2.7615268134024 months ago
Verified
... The software simplifies reservations and helps manage room blocks effortlessly, saving significant time for our team. It has a straightforward check-in and check-out process, ensuring a smooth experience for guests from arrival to departure. The reporting features provide detailed insights, helping us track occupancy, financials, and other metrics that improve decision-making. The Calandar feature is beneficial for visualizing availability at a glance, making it easy to adjust bookings ...
See full reviewManager
2.7615268135305 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems awesome - The best thing in Little hotelier is that it has a website Direct-booking which our clients can use for reservations and avoid commissions of other websites. The option where prices are all connected to Front desk and we can use a multiplier ...
See full reviewManager
2.7615268136544 months ago
Verified
... - In Taxes and Fees: the IT team needs to improve this, many countries work with a maximum X days and a minimum age to charge City Tax. Your platform does not let us choose for how many days and ...
See full reviewManager
2.7615268138534 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems ...
See full reviewManager
2.7615268140438 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems awesome - The best thing in Little hotelier is that it has a website Direct-booking which our clients can use for reservations and avoid commissions of other websites. The option where prices ...
See full reviewFD
2.6324945561074 months ago
Verified
... Good service, attentive to every detail. In addition, the program can be used well. In addition, the price is reasonable. It helps manage well and is reasonable. ...
See full reviewManager
2.5679784272218 months ago
Verified
... Not able to add third party it services. they need an api from SiteMinder, but not allowed. we only can input the information manually. ...
See full reviewFD
2.5679784273544 months ago
Verified
... Easy to use and to learn i manage around 10 different properties all with Little Hotelier and is very practical for me. ...
See full reviewReservation Manager
2.4389461694153 months ago
Verified
... The Little Hotelier approach is a simple and understandable process. It is incredibly user-friendly. The ability to change regulations (rates, minimum length of stay) on one page and then duplicate ...
See full reviewFront Desk Manager
2.4389461695382 months ago
Verified
... The Little Hotelier system is a simple and understandable process. It is incredibly user-friendly for us. The ability to change regulations (rates, minimum length of stay) on one page and then ...
See full reviewOwner
2.4066881051426 months ago
Verified
... Little Hotelier has made running our small hotel much easier. The platform is intuitive and efficient, and it’s helped us stay on top of bookings without the usual stress. The OTA connections work ...
See full reviewOwner
2.4066881052666 months ago
Verified
... Every time when we received bookings for Agoda, it was very easy for us to see allotment was cut automatic. No overbooking, easy to control all reservations. Can manage property from everywhere. ...
See full reviewOwner
2.4066881053872 months ago
Verified
... Every time when we received bookings for Agoda, it was very easy for us to see allotment was cut automatic. No overbooking, easy to control all reservations. Can manage property from everywhere. ...
See full reviewOwner
2.4066881055078 months ago
Verified
... Good technology to support owner life ...
See full reviewOwner
2.4066881056302 months ago
Verified
... Every time when we received bookings for Agoda, it was very easy for us to see allotment was cut automatic. No overbooking, easy to control all reservations. Can manage property from everywhere. ...
See full reviewReservation
2.4066881057628 months ago
Verified
... Little Hotelier has proven to be a valuable asset for managing my property, especially with its robust channel manager feature. With this tool, I can efficiently distribute and update my room inventory across multiple OTAs like Klook without juggling separate accounts. The platform offers an all-in-one solution, including a booking engine and property management tools, which has made it easier to oversee ...
See full reviewOwner
2.4066881058893 months ago
Verified
... Powerful Channel Management: Saves significant time by automatically updating room availability and rates across all connected booking platforms, reducing the risk of errors. ...
See full reviewSmall resort owner
2.3421719771016 months ago
Verified
... Result is reality in time. I can work wih it anytime anywhere, less peper-work but more time free. These are not enough since I have still not reached them all, gems are hidden. Staffs are so kind, ...
See full reviewSmall resort owner
2.3421719772704 months ago
Verified
... Channel manager made me worry free from over bookings. Front-desk operation is easy to work with and efficiency. ...
See full reviewSmall resort owner
2.3421719774955 months ago
Verified
... Result is reality in time. I can work wih it anytime anywhere, less peper-work but more time free. These are not enough since I have still not reached them all, gems are hidden. Staffs are so kind, ...
See full reviewSmall resort owner
2.3421719776576 months ago
Verified
... I have not met error myself even working with it everyday. I am so delight to meet this software today. ...
See full reviewFront office
2.3421719777841 months ago
Verified
... It's help to manage everything in one system ...
See full reviewFront office
2.3421719779305 months ago
Verified
... Their channel manager is fantastic! It connects us to popular booking sites and OTAs without double-booking or rate inconsistencies. Plus, adjustments we make to our rates or availability update ...
See full reviewFront office
2.3421719780559 months ago
Verified
... Their channel manager is fantastic! It connects us to popular booking sites and OTAs without double-booking or rate inconsistencies. Plus, adjustments we make to our rates or availability update ...
See full reviewFront office
2.3421719781784 months ago
Verified
... It’s reasonably priced, and we now spend more time focusing on guests rather than back-office tasks. Highly recommended for any small or boutique hotel looking to streamline operations and boost ...
See full reviewFront office
2.3421719783132 months ago
Verified
... Their channel manager is fantastic! It connects us to popular booking sites and OTAs without double-booking or rate inconsistencies. Plus, adjustments we make to our rates or availability update ...
See full reviewFront office
2.3421719784353 months ago
Verified
... Their channel manager is fantastic! It connects us to popular booking sites and OTAs without double-booking or rate inconsistencies. Plus, adjustments we make to our rates or availability update almost ...
See full reviewOwner
2.3099139140438 months ago
Verified
... We use it to support our operation process by using Little Hotelier automates confirmation emails, pre-arrival reminders, and post-stay messages. ...
See full reviewOwner
2.3099139141726 months ago
Verified
... We use it to support our operation process by using Little Hotelier automates confirmation emails, pre-arrival reminders, and post-stay messages. ...
See full reviewOwner
2.3099139142977 months ago
Verified
... We use it to support our operation process by using Little Hotelier automates confirmation emails, pre-arrival reminders, and post-stay messages. ...
See full reviewManager
2.3099139144194 months ago
Verified
... We use Little hotelier mostly with availability and rates by updating instantly across OTAs, preventing double bookings and ensuring accurate listings on all platforms. ...
See full reviewManager
2.3099139145415 months ago
Verified
... We use Little hotelier mostly with availability and rates by updating instantly across OTAs, preventing double bookings and ensuring accurate listings on all platforms. ...
See full reviewHotelier
2.3099139146625 months ago
Verified
... The Little Hotelier platform keeps room availability and rates consistent across OTAs and the property’s own website, reducing the chance of pricing discrepancies or oversold rooms. ...
See full reviewOwner
2.3099139147808 months ago
Verified
... Help in connecting most of the Online Travel Agency (or OTA) into one place, simplifying complicate work with just one click. ...
See full reviewOwner
2.3099139148996 months ago
Verified
... Help in connecting most of the Online Travel Agency (or OTA) into one place, simplifying complicate work with just one click. ...
See full reviewOwner
2.3099139151165 months ago
Verified
... Help in connecting most of the Online Travel Agency (or OTA) into one place, simplifying complicate work with just one click. ...
See full reviewFront desk
2.3099139153327 months ago
Verified
... It's very easy to use and helps update room availibility and prices. The dashboard is simple and very easy to use. ...
See full reviewOwner
2.2776558509487 months ago
Verified
... I am an owners, I can adjust prices across all platforms with a single action, simplifying seasonal rate changes, promotions, or last-minute discounts. ...
See full reviewOwner
2.277655851079 months ago
Verified
... I am an owners, I can adjust prices across all platforms with a single action, simplifying seasonal rate changes, promotions, or last-minute discounts. ...
See full reviewOwner
2.2776558513527 months ago
Verified
... As managing a 9-room property requires a balance between staying organized and maintaining a personal touch for guests. Little Hotelier is an excellent property management system for this scale, ...
See full reviewOwner
2.2776558514807 months ago
Verified
... The system lacks integrated marketing features like upselling services (e.g., tours, meals) or creating dynamic packages. Cannot connect POS system. ...
See full reviewReceptionist
2.2131397225754 months ago
Verified
... This system little hotelier helps me to get more booking by connect more channels via channel manager and I don't have to worry about overbooking , no manual work , time saving . All can control in a ...
See full reviewReceptionist
2.2131397227024 months ago
Verified
... This system little hotelier helps me to get more booking by connect more channels via channel manager and I don't have to worry about overbooking , no manual work , time saving . All can control in a ...
See full reviewProperty Manager
2.2131397228267 months ago
Verified
... You have everything you need and able to easily manage everything from reservation to payments and I really like that it allows you to have a direct booking website. ...
See full reviewAssistant Manager
2.1808816584341 months ago
Verified
... User friendly and helps to reduce manual works ...
See full reviewOwner
2.1808816585585 months ago
Verified
... I am impressed. And the management system is easy to understand. Easy check-in a nd check-out. It's awesome. ...
See full reviewManaging director
2.1163655297876 months ago
Verified
... No more overbooking and every setting can mostly be done in a click of an eye. No hassel of worrying putting your property on multiple platform. All reservations and cancellations will channel back ...
See full reviewOwner
2.1163655299119 months ago
Verified
... 1. Document header should be able to edit (eg. my customer is corporate and require receipt but what system could do is issuing invoice with PAID status, it seems the same thing but there are ...
See full reviewDOSM
2.1163655300362 months ago
Verified
... Reporting for accounting could be more detailed and more insights for booking engine would be helpful. As we manage 20+ properties, a group login and dashboard would be appreciated. ...
See full reviewReservation manager
2.1163655302061 months ago
Verified
... Little hotelier helps us improves mannual process a lot. We love it because we never over bookings case come in since start use Little Hotelier. ...
See full reviewOwner
2.084107465911 months ago
Verified
... Since the implementation of the Little Hotelier system, it has become much easier to manage the room availability across various online channels. This eliminates the need to manually update room ...
See full reviewOwner
2.0841074660674 months ago
Verified
... Since the implementation of the Little Hotelier system, it has become much easier to manage the room availability across various online channels. This eliminates the need to manually update room ...
See full reviewOwner
2.0841074661936 months ago
Verified
... Please make it possible to adjust prices from within a single app, which would save time and make price adjustments much easier. ...
See full reviewOwner
2.0841074663452 months ago
Verified
... Please make it possible to adjust prices from within a single app, which would save time and make price adjustments much easier. ...
See full reviewOwner
2.0841074664725 months ago
Verified
... I would like the system to be able to generate documents for immigration (TM6) directly, so that it can be easily provided to tourists without having to manually write it out. ...
See full reviewOwner
2.0841074666088 months ago
Verified
... I would like the system to be able to generate documents for immigration (TM6) directly, so that it can be easily provided to tourists without having to manually write it out. ...
See full reviewOwner
2.0841074667316 months ago
Verified
... Except how easy it is, the other reason made we loved the system is we can set up all the price in one platform not just allotment. ...
See full reviewOwner
2.0841074669766 months ago
Verified
... A front desk system simplifies operations by automatically handling bookings, eliminating the need to manually check each one. That's help a lot. ...
See full reviewOwner
2.0841074671024 months ago
Verified
... A front desk system simplifies operations by automatically handling bookings, eliminating the need to manually check each one. That's help a lot. ...
See full reviewOwner
2.084107467226 months ago
Verified
... A front desk system simplifies operations by automatically handling bookings, eliminating the need to manually check each one. That's help a lot. ...
See full reviewOwner
2.0518494028312 months ago
Verified
... For someone who is not very good with technology, I find Little Hotelier easy to understand. It is not complicated, and after a short time, I was able to use it for checking in guests, managing bookings, and making ...
See full reviewOwner
2.0518494029536 months ago
Verified
... Before Little Hotelier, we had to use different programs for reservations, guest information, cleaning, and payments. Now everything is in one place. This saves a lot of time and makes it less likely ...
See full reviewOwner
2.0518494030768 months ago
Verified
... Before Little Hotelier, we had to use different programs for reservations, guest information, cleaning, and payments. Now everything is in one place. This saves a lot of time and makes it less likely ...
See full reviewOwner
2.0518494031971 months ago
Verified
... Before Little Hotelier, we had to use different programs for reservations, guest information, cleaning, and payments. Now everything is in one place. This saves a lot of time and makes it less likely that something gets forgotten or done ...
See full reviewOwner
2.0518494033203 months ago
Verified
... For someone who is not very good with technology, I find Little Hotelier easy to understand. It is not complicated, and after a short time, I was able to use it for checking in guests, managing bookings, and making ...
See full reviewOwner
2.0518494035622 months ago
Verified
... Since we use Little Hotelier, I feel myself have more time to manage property. Now I am working as a remote from online. I can check booking, update price & monitor from everywhere. ...
See full reviewOwner
2.019591339244 months ago
Verified
... For Little Hotelier, we have experience with it for a year, we like the system since it help up improves reservation process a lot, no overbooking, easy to see calendar & room. ...
See full reviewOwner
2.0195913393746 months ago
Verified
... With Little Hotelier, I think it support my hotel on reservation process, better than do all by manual. I think it works for my property and since I have many channels to sell room last month I have ...
See full reviewDirector
1.987333275 months ago
Verified
... Additional features such as, unified messaging across all OTA’s, ability to derive prices off other room types, features such as Operational schedules for housekeepers & cleaners. ...
See full reviewDirector
1.9873332751348 months ago
Verified
... Additional features such as, unified messaging across all OTA’s, ability to derive prices off other room types, features such as Operational schedules for housekeepers & cleaners. ...
See full reviewowner
1.9873332752606 months ago
Verified
... Help facilitate and making the work easier and time-saving. ...
See full reviewowner
1.9873332753808 months ago
Verified
... Help facilitate and making the work easier and time-saving. ...
See full reviewowner
1.9873332755044 months ago
Verified
... Help manage all the room bookings for each OTP in one place. When a customer books, you can instantly mark the room as booked without having to visit multiple websites, preventing overbooking. It ...
See full reviewowner
1.9873332756231 months ago
Verified
... Help manage all the room bookings for each OTP in one place. When a customer books, you can instantly mark the room as booked without having to visit multiple websites, preventing overbooking. It ...
See full reviewFront Office
1.9873332757415 months ago
Verified
... Sometimes, it takes time to open a reservation. If you could add a feature to split a reservation, it would be greatly appreciated. This would help us accommodate guests who wish to move rooms for ...
See full reviewAdmin finance
1.9550752113635 months ago
Verified
... Easy to use and easy to understand process the system. The system is easy to use and understand. Extremely user-friendly. The ability to change regulations (rates, minimum length of stay) on one page and then duplicate ...
See full reviewManager Operational
1.9550752114953 months ago
Verified
... The Little hotelier system is very simple to use and user-friendly. The ability to modify restrictions (rates, minimum length of stay) on one page and then replicate those changes across many ...
See full reviewSupervisor
1.9550752116211 months ago
Verified
... The Little hotelier system is really simple to use and user-friendly. We can use all in one place to modify restrictions (rates, minimum length of stay) and able to replicate those changes across ...
See full reviewOwner
1.9550752117458 months ago
Verified
... Applications on the phone / I like the app on my phone because I can manage it myself. It works pretty well for now, but I think it can be improved to be more stable. It would be nice if I could ...
See full reviewOwner
1.9228171473943 months ago
Verified
... Customer support is very convenience. Little Hotelier system is not complicated and easy to control. Little Hotelier system help me save time and easy to manage reservation. ...
See full reviewOperations Manager
1.922817147531 months ago
Verified
... Although overall great, there are few key features that would make Little Hotelier a home run winner in the PMS space. (1) A unified chat box linking the messaging functions of all OTA's into 1 place. (2) A price derivation function, this allows us to set a base price and build on it to cater to different additions other room types would have making the process of pricing ...
See full reviewOperations Manager
1.9228171477509 months ago
Verified
... Although overall great, there are few key features that would make Little Hotelier a home run winner in the PMS space. (1) A unified chat box linking the messaging functions of all OTA's into 1 place. (2) A price derivation function, this allows us to set a base price and build on it to cater to different additions other room types would have making the process of pricing much more simplified ...
See full reviewMarketing Lead
1.9228171479674 months ago
Verified
... Should have more comprehensive APIs so that it could be integrated with CMS systems. Reports are not customizable. Setting up competitors in Insight is tedious and not user friendly. Guest Engagement is add-on and lack customization, deposit payment, etc. Demand Plus booking cancellation and reporting to LH should be automated. Promotion ...
See full reviewMarketing Lead
1.9228171481284 months ago
Verified
... Should have more comprehensive APIs so that it could be integrated with CMS systems. Reports are not customizable. Setting up competitors in Insight is tedious and not user friendly. Guest Engagement ...
See full reviewMarketing Lead
1.9228171482691 months ago
Verified
... Should have more comprehensive APIs so that it could be integrated with CMS systems. Reports are not customizable. Setting up competitors in Insight is tedious and not user friendly. Guest Engagement is add-on and lack customization, deposit payment, etc. Demand Plus booking ...
See full reviewHotel receptionist
1.9228171484043 months ago
Verified
... About mobile aplication, sometimes it's delay. And also about 2FA sometimes need to verified and I need to call support team. ...
See full reviewOwner
1.9228171485413 months ago
Verified
... Channel manager to update rate plan and stop sales, mobile application easy to use when I am outside so I can check and manage the rooms. ...
See full reviewGSA
1.9228171487448 months ago
Verified
... The product is great. It make our hotel can manage the room easier. ...
See full reviewGSA
1.9228171489113 months ago
Verified
... The product is great. It make our hotel can manage the room easier. ...
See full reviewOwner
1.9228171490423 months ago
Verified
... Easy to use, easy to install, staff to help, easy to contact the help desk, bot responds quickly, can be used on multiple devices such as mobile phones, computers, iPads, reasonable price, beautiful ...
See full reviewOwner
1.9228171491879 months ago
Verified
... Using the system is not complicated, making management easier in opening and closing rooms, much more convenient and faster. ...
See full reviewOwner
1.9228171493339 months ago
Verified
... Using the system is not complicated, making management easier in opening and closing rooms, much more convenient and faster. ...
See full reviewOwner
1.9228171494586 months ago
Verified
... Front desk this feature helps me to manage reservations easily and save of time I don't have to add reservation manually. ...
See full reviewFront desk
1.9228171496853 months ago
Verified
... Invoice since unable to change header of the invoice which I have to do it manually please improve on this. ...
See full reviewOwner
1.8905590853263 months ago
Verified
... Payment gateway should have many methods to support, I want QR code or transfer money link with mobile banking. should add in this system. ...
See full reviewOwner
1.8905590854618 months ago
Verified
... System is good easy to use and mobile app is very helpfull. Channel manager is very help us to have more booking. ...
See full reviewFront desk
1.8905590856067 months ago
Verified
... I like the team support and front desk system. I am front receptionist, it save my time to manage booking ...
See full reviewOwner
1.890559085852 months ago
Verified
... No payment gateway need to do online bank transfer which need to check payment slip which is not convenient sometimes. ...
See full reviewOwner
1.8905590859771 months ago
Verified
... This function help me to save time about check the booking, How many booking we got and close allotment automatically I love it. ...
See full reviewOwner
1.8905590861003 months ago
Verified
... This function help me to save time about check the booking, How many booking we got and close allotment automatically I love it. ...
See full reviewOwner
1.8905590862224 months ago
Verified
... Applications on the phone / I like the app on my phone because I can manage it myself. It works pretty well for now, but I think it can be improved to be more stable. We can use all in one place to ...
See full reviewOwner
1.8905590863422 months ago
Verified
... The AI chatbot is usually useless. No option to set your own weekend-days in direct Booking. The bugs in the system cause overbooking in the hotel sometimes. ...
See full reviewOwner
1.8583010219474 months ago
Verified
... Your team service is very kind. And the system not too complicated work very well and very smooth. Great! ...
See full reviewReservation Manager
1.8583010220725 months ago
Verified
... We are very satisfied with the LH system. It would be ideal if the reservation could be split automatically when a guest wished to switch rooms in the middle of their stay. We aspire to achieve this ...
See full reviewReservation Manager
1.858301022195 months ago
Verified
... We are very satisfied with the LH system. It would be ideal if the reservation could be split automatically when a guest wished to switch rooms in the middle of their stay. We aspire to achieve this ...
See full reviewReservation Manager
1.8583010223189 months ago
Verified
... We are very satisfied with the LH system. It would be ideal if the reservation could be split automatically when a guest wished to switch rooms in the middle of their stay. We aspire to achieve this ...
See full reviewOwner
1.8583010224507 months ago
Verified
... We are very satisfied with the LH system. It would be ideal if the reservation could be split automatically when a guest wanted to transfer rooms in the middle of their stay in the future. We hope to ...
See full reviewOwner
1.8583010225728 months ago
Verified
... We are very satisfied with the LH system. It would be ideal if the reservation could be split automatically when a guest wanted to transfer rooms in the middle of their stay in the future. We hope to ...
See full reviewOwner
1.8583010230171 months ago
Verified
... Front Desk help me to save the time to managed my our booking because before i use front desk i just write the booking in book and sometime make me forget. ...
See full reviewOwner
1.8583010232404 months ago
Verified
... Front Desk help me to save the time to managed my our booking because before i use front desk i just write the booking in book and sometime make me forget. ...
See full reviewOwner
1.8583010234386 months ago
Verified
... Front Desk help me to save the time to managed my our booking because before i use front desk i just write the booking in book and sometime make me forget. ...
See full reviewDirector
1.8583010237186 months ago
Verified
... The LH System is wonderful system for my property, and the prices are very competitive. An easy approach for managing our inventory and rates. Furthermore, the Little Hotelier smartphone mobile ...
See full reviewOwner
1.858301023856 months ago
Verified
... The direct booking system of Little Hotel is easy to use, easy to see details, easy to adjust room prices, helps to make booking management more systematic, reduces many problems such as overbooking. The program helps to manage everything, reduces the problem of overlapping ...
See full reviewOwner
1.858301023996 months ago
Verified
... From my opinion, Little Hotelier system is a useful system, easy to manage reservations, I can see all reservation from all otas in same calendar. It safe time a lot. ...
See full reviewOwner
1.826042959857 months ago
Verified
... It's a useful system it connects to all platforms, availability and prices are updated automatically. This prevents double bookings. Another things is you can get bookings from your own website. This ...
See full reviewOwner
1.8260429599798 months ago
Verified
... It's a useful system it connects to all platforms, availability and prices are updated automatically. This prevents double bookings. Another things is you can get bookings from your own website. This ...
See full reviewOwner
1.8260429601027 months ago
Verified
... It's a useful system it connects to all platforms, availability and prices are updated automatically. This prevents double bookings. Another things is you can get bookings from your own website. This ...
See full reviewFront manager
1.8260429602229 months ago
Verified
... The system helps staff quickly see who is coming and going. It makes the check-in and check-out process smooth. It easy to see all bookings in one calendar. ...
See full reviewFront manager
1.826042960345 months ago
Verified
... In the report tab, I can see all guest details are stored in one place. Staff can check bookings and any special requests easily. We can also transfer the housekeeper tasks to maid. ...
See full reviewFront manager
1.8260429604659 months ago
Verified
... In the report tab, I can see all guest details are stored in one place. Staff can check bookings and any special requests easily. We can also transfer the housekeeper tasks to maid. ...
See full reviewFront office
1.8260429605869 months ago
Verified
... Easy to change room for guest ...
See full reviewOwner
1.8260429607116 months ago
Verified
... For my house, I do the way of selling by selling whole house & seperate room. That means sometime I need to adjusted manual when I received booking as whole house. It would be great if system can ...
See full reviewOwner
1.8260429608789 months ago
Verified
... For my house, I do the way of selling by selling whole house & seperate room. That means sometime I need to adjusted manual when I received booking as whole house. It would be great if system can ...
See full reviewGeneral manager
1.7615268320747 months ago
Verified
... I just join U haus resort as a general manager, so I don't any criticals or pain points right now. But I heard from my staff who's using it that sometime the system down, it cannot upload price have ...
See full reviewPartner-owner
1.7615268325108 months ago
Verified
... Little Hotelier is a helpful system for managing a small hotel with 13 rooms. It is easy to use and works well with channels that we're connecting include direct booking. Front office staff can ...
See full reviewAdmin
1.7615268326699 months ago
Verified
... I like about the link of every app to prevent mistakes about blocking the booking date and like that we can sell pool villas in every app with peace of mind. I think there should be more bookings. And easy to control ...
See full reviewPool villa management
1.7615268327991 months ago
Verified
... Little Hotelier simplifies repetitive tasks such as updating information across multiple platforms, freeing up more time to focus on guest services. The platform includes reporting features that ...
See full reviewPool villa management
1.7615268329495 months ago
Verified
... Little Hotelier simplifies repetitive tasks such as updating information across multiple platforms, freeing up more time to focus on guest services. The platform includes reporting features that ...
See full reviewPool villa management
1.7615268330757 months ago
Verified
... Little Hotelier simplifies repetitive tasks such as updating information across multiple platforms, freeing up more time to focus on guest services. The platform includes reporting features that allow users to track the performance of each booking channel ...
See full reviewadmin.
1.7615268331974 months ago
Verified
... What i like the most is to set or adjust the price in one place but can change in the app at the same time without wasting time changing apps one by one which may cause us to make mistakes. ...
See full reviewOwner
1.7292687688019 months ago
Verified
... There are many things that we like Little hotelier platform. It change our manual process in reservation. I can manage all the bookings by using calendar in Little hotelier to see everything. No more take ...
See full reviewOwner
1.7292687689404 months ago
Verified
... With Little Hotelier, we can update all availibility to all the channels. Online agents, Direct, Walk-in so we can reduce the overbooking case a lot and it's very comfortable as well. ...
See full reviewOwner
1.7292687691846 months ago
Verified
... Reports allow us to view our own data more effectively, helping us understand who our customers are and how much revenue we have generated. ...
See full reviewOwner
1.7292687693138 months ago
Verified
... I want the system to be able to generate immigration forms for customers automatically because most of our customers are foreigners and they don't like doing it manually. ...
See full reviewOwner
1.7292687694366 months ago
Verified
... Reports allow us to view our own data more effectively, helping us understand who our customers are and how much revenue we have generated. ...
See full reviewOwner
1.7292687695602 months ago
Verified
... Reports allow us to view our own data more effectively, helping us understand who our customers are and how much revenue we have generated. ...
See full reviewOwner
1.7292687696849 months ago
Verified
... It helps make booking management much easier, eliminating the need to manually write things down or use Excel, making the process more organized. ...
See full reviewOwner
1.7292687698092 months ago
Verified
... It helps make booking management much easier, eliminating the need to manually write things down or use Excel, making the process more organized. ...
See full reviewOwner
1.7292687699309 months ago
Verified
... Payment via credit card and pre-payment would be extremely useful. Currently it allows for customers to no-show and hotel loses revenue. Also, there is a time gap before the system is updated, and we ...
See full reviewOwner
1.7292687701464 months ago
Verified
... Payment via credit card and pre-payment would be extremely useful. Currently it allows for customers to no-show and hotel loses revenue. Also, there is a time gap before the system is updated, and we ...
See full reviewOwner
1.7292687703816 months ago
Verified
... Easy to used and can manage all booking in one page. easy to used and can manage all booking in one page. ...
See full reviewOwner
1.7292687706045 months ago
Verified
... Easy to used and can manage all booking in one page. easy to used and can manage all booking in one page. ...
See full reviewOwner
1.7292687708031 months ago
Verified
... The automation and synchronization across multiple booking channels are seamless, reducing the risk of over-bookings and manual errors effectively, recommended this. ...
See full reviewOwner
1.7292687709323 months ago
Verified
... At first the platform is quite complicated to use but as a time go by it will get easier to use. ...
See full reviewOwner
1.7292687710712 months ago
Verified
... The ease of managing room inventory and sending automated confirmation emails makes daily operations smooth and less stressful. Good for small hotels. ...
See full reviewOwner
1.7292687712056 months ago
Verified
... Adding customizable templates for guest emails would be a great addition. It would help tailor communications to reflect our brand. ...
See full reviewManager
1.6970107068164 months ago
Verified
... Quickly and easily made a low-season special that I can edit or delete anytime I like. Monitoring and managing new bookings can be done quickly and efficiently. ...
See full reviewowner
1.6647526424261 months ago
Verified
... 1. The update time for bookings from other OTA and synchronization with Little Hotelier system should be much faster, as it can lead to overbooking. 2. When the hotel manages the calendar and assigns ...
See full reviewManager
1.6647526425482 months ago
Verified
... I like the little hotelier system because it helps me to manager all the bookings from all the channels with one platform. It’s very easy to me & it open bookings opportunities for the hotel as ...
See full reviewGeneral manager
1.664752642668 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. • Fast notice when have a reservation. ...
See full reviewGeneral manager
1.6647526427972 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. • Fast notice when have a reservation. ...
See full reviewOperation Manager
1.632494578532 months ago
Verified
... One of the standout features of Little Hotelier is its incredible ease of use. The interface is thoughtfully designed, offering an intuitive layout that requires minimal training to navigate. This ...
See full reviewOperation Manager
1.6324945786544 months ago
Verified
... One of the standout features of Little Hotelier is its incredible ease of use. The interface is thoughtfully designed, offering an intuitive layout that requires minimal training to navigate. This simplicity allows both management and staff to quickly adapt, saving time and reducing errors. The real-time synchronization of bookings across multiple platforms is another feature that deserves applause. It ensures that room availability is consistently updated on the hotel’s website, OTAs, and walk-in systems. This significantly reduces the risk of double bookings, which can be a common and costly problem for hotels. The reporting and analytics tools are another highlight. They offer detailed insights into occupancy rates, revenue, and guest preferences. These reports are invaluable for making strategic decisions, such as optimizing pricing strategies or identifying peak booking periods. Automation ...
See full reviewOperation Manager
1.6324945787843 months ago
Verified
... One of the standout features of Little Hotelier is its incredible ease of use. The interface is thoughtfully designed, offering an intuitive layout that requires minimal training to navigate. This simplicity allows both management and staff to quickly adapt, saving time and reducing errors. The real-time synchronization of bookings across multiple platforms is another feature that deserves applause. It ensures that room availability is consistently updated on the hotel’s website, OTAs, and walk-in systems. This significantly reduces the risk of double bookings, which can be a common and costly problem for hotels. The reporting and analytics tools are another highlight. They offer detailed insights into occupancy rates, revenue, and guest preferences. These reports are invaluable for making strategic decisions, such as optimizing pricing strategies or identifying peak booking periods. Automation is at the core of this software, and it excels at handling repetitive tasks. From sending reservation confirmations to generating ...
See full reviewOwner
1.6324945789087 months ago
Verified
... What impressed me the most about this software is how well it integrates with the everyday challenges of running a hotel. The user interface is clean, simple, and incredibly intuitive. Even without extensive training, my team was able to get up to speed quickly, which saved us both time and effort during the onboarding process. The booking synchronization feature is a lifesaver. It ensures that room availability updates in real-time across all platforms—whether it’s our website, third-party OTAs, or even in-house systems. This alone has helped us avoid the dreaded issue of double bookings and keeps everything running smoothly. I also appreciate the software's detailed reporting tools. These reports give me actionable insights into metrics like occupancy rates, revenue, and seasonal trends. It’s like having a built-in consultant helping me make better business decisions. Another major plus is the automation of repetitive tasks. Tasks like sending confirmation emails, managing payment ...
See full reviewOwner
1.6324945790334 months ago
Verified
... What impressed me the most about this software is how well it integrates with the everyday challenges of running a hotel. The user interface is clean, simple, and incredibly intuitive. Even without extensive training, my team was able to get up to speed quickly, which saved us both time and effort during the onboarding process. The booking synchronization feature is a lifesaver. It ensures that room availability updates in real-time across all platforms—whether it’s our website, third-party OTAs, or even in-house systems. This alone has helped us avoid the dreaded issue of double bookings and keeps everything running smoothly. I also appreciate the software's detailed reporting tools. These reports give me actionable insights into metrics like occupancy rates, revenue, and seasonal trends. It’s like having a built-in consultant helping me make better business decisions. Another major plus is the automation ...
See full reviewOwner
1.632494579157 months ago
Verified
... In my opinion, I think Little Hotelier is a good system that helps me update reservation to OTAs. I don't have to go to OTAs backend to cut the room so everyday I feel it helps me have more time & ...
See full reviewOwner
1.6324945793649 months ago
Verified
... In my opinion, I think Little Hotelier is a good system that helps me update reservation to OTAs. I don't have to go to OTAs backend to cut the room so everyday I feel it helps me have more time & ...
See full reviewManager
1.6002365150676 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewmanager
1.6002365152852 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewmanager
1.6002365154876 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewmanager
1.6002365156205 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewManager
1.6002365157687 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewManager
1.6002365159002 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewManager
1.6002365160226 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. • Fast notice when have a reservation. ...
See full reviewManager
1.6002365161428 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. • Fast notice when have a reservation. ...
See full reviewGM
1.6002365162631 months ago
Verified
... Reduce time and make it easier to manage bookings and hotel management can view updates anywhere via mobile and update work with staff better. ...
See full reviewGM
1.6002365163814 months ago
Verified
... Good for managing bookings and managing small hotels. ...
See full reviewOwner
1.6002365164994 months ago
Verified
... Can't extract the data we input. We need a report that shows the names of guests in each room on any given date. We enter that info with bookings but cannot extract it via a reporting function. We ...
See full reviewTech
1.60023651662 months ago
Verified
... It is a bit time consuming to double check pricing on our rooms that are set for the year. A way to export a report showing the price set for each room for the entire year would be helpful! ...
See full reviewOwner
1.6002365167566 months ago
Verified
... The customer service is horrible. I tried the 30 day free trial. I sent multiple messages to the sales agent asking about functionality and never received responses. Despite them sending me requests to activate the software, which I never did, they automatically ...
See full reviewMarketing Manager
1.5679784523634 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewMarketing Manager
1.5679784524877 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewMarketing
1.5679784526135 months ago
Verified
... I like that the booking system is easy to understand and easy to work with, it takes very little time and saves the staff time. ...
See full reviewOwner
1.5679784527434 months ago
Verified
... Little Hotelier provides an all-in-one platform that simplifies managing reservations, payments, and channel distribution effortlessly. Everything works seamlessly. ...
See full reviewOwner
1.5679784528749 months ago
Verified
... No improvements are needed. The system is intuitive, reliable, and perfectly designed for small hotels to operate efficiently and meet all their needs seamlessly. ...
See full reviewOwner
1.5679784530921 months ago
Verified
... No improvements are needed. The system is intuitive, reliable, and perfectly designed for small hotels to operate efficiently and meet all their needs seamlessly. ...
See full reviewOwner
1.5679784533094 months ago
Verified
... The platform is user-friendly, integrates seamlessly with OTAs, and offers excellent customer support. It ensures smooth operations and significantly improves our management processes. ...
See full reviewOwner
1.5679784535211 months ago
Verified
... Little Hotelier is incredibly easy to use, integrates seamlessly with OTAs, and simplifies managing reservations, payments, and reports effortlessly. overall it's good. ...
See full reviewOwner
1.5679784537418 months ago
Verified
... Little Hotelier is incredibly easy to use, integrates seamlessly with OTAs, and simplifies managing reservations, payments, and reports effortlessly. overall it's good. ...
See full reviewOwner
1.5679784540218 months ago
Verified
... Little Hotelier is simple to use, offers excellent features for reservations and channel management, and provides a reliable way to handle all operations effectively. ...
See full reviewOwner
1.5679784541487 months ago
Verified
... Little Hotelier is simple to use, offers excellent features for reservations and channel management, and provides a reliable way to handle all operations effectively. ...
See full reviewOwner
1.5679784542753 months ago
Verified
... Little Hotelier provides a user-friendly interface, smooth OTA integration, and effective tools for managing bookings and reports. It simplifies operations and saves valuable time. ...
See full reviewOwner
1.5679784544575 months ago
Verified
... Nothing needs improvement. Little Hotelier delivers exactly what small hotels need, with all its features working seamlessly to make operations easier. ...
See full reviewOwner
1.5679784546278 months ago
Verified
... Nothing needs improvement. Little Hotelier delivers exactly what small hotels need, with all its features working seamlessly to make operations easier. ...
See full reviewOwner
1.5679784547726 months ago
Verified
... No improvements are necessary. The software already provides a flawless experience, meeting all the requirements for managing a small hotel effectively. ...
See full reviewOwner
1.5679784549033 months ago
Verified
... Little Hotelier combines efficiency, ease of use, and robust functionality. It integrates smoothly with OTAs and keeps daily management simple and stress-free. ...
See full reviewOwner
1.5679784550291 months ago
Verified
... Perfect Choice for Small Properties ...
See full reviewOwner
1.5679784551576 months ago
Verified
... Little Hotelier combines efficiency, ease of use, and robust functionality. It integrates smoothly with OTAs and keeps daily management simple and stress-free. ...
See full reviewOwner
1.5679784552946 months ago
Verified
... Ideal Solution for Small Hotel Operations ...
See full reviewOwner
1.567978455417 months ago
Verified
... Little Hotelier simplifies managing bookings, payments, and OTAs. Its functionality and reliability make it an essential tool for small hotels. ...
See full reviewOwner
1.5679784555391 months ago
Verified
... Little Hotelier combines powerful tools for reservations, channel management, and reporting in one intuitive platform. It’s a fantastic solution for managing small hotel operations. ...
See full reviewOwner
1.5679784556657 months ago
Verified
... Adding real-time pop-up notifications showing room night bookings would make the system even more efficient and help with quick updates. ...
See full reviewOwner
1.567978455793 months ago
Verified
... The platform simplifies booking management with its easy-to-navigate calendar. It’s efficient and eliminates the hassle of managing room allotments manually. ...
See full reviewOwner
1.5679784559155 months ago
Verified
... The platform simplifies booking management with its easy-to-navigate calendar. It’s efficient and eliminates the hassle of managing room allotments manually. ...
See full reviewOwner
1.5679784560376 months ago
Verified
... Little Hotelier offers a simple and efficient calendar interface, making booking management straightforward. It also eliminates concerns about room allotment, saving time and effort. ...
See full reviewOwner
1.5679784561593 months ago
Verified
... The calendar view is easy to use, providing a clear and organized way to manage bookings. It also automatically handles room allotment, making operations hassle-free. ...
See full reviewOwner
1.5679784562911 months ago
Verified
... The calendar view is easy to use, providing a clear and organized way to manage bookings. It also automatically handles room allotment, making operations hassle-free. ...
See full reviewOwner
1.5679784565095 months ago
Verified
... The calendar view is easy to use, providing a clear and organized way to manage bookings. It also automatically handles room allotment, making operations hassle-free. ...
See full reviewOwner
1.5679784567346 months ago
Verified
... The calendar view is easy to use, providing a clear and organized way to manage bookings. It also automatically handles room allotment, making operations hassle-free. ...
See full reviewGeneral Manager
1.5679784569403 months ago
Verified
... Excellent Tool for Channel Management ...
See full reviewDirector
1.5357203926366 months ago
Verified
... Little Hotelier is a good system helps me easy to update reservation to OTAs. no need to go to each OTAs. ...
See full reviewOwner
1.5034623282546 months ago
Verified
... We use Little Hotelier to manage our property easily by see all reservations together. We found that there are increasing number from Agoda & bookings after we used system as well. ...
See full reviewOwner
1.5034623283949 months ago
Verified
... We use Little Hotelier to manage our property easily by see all reservations together. We found that there are increasing number from Agoda & bookings after we used system as well. ...
See full reviewOwner
1.5034623285271 months ago
Verified
... Easy system, can see all reservation ...
See full reviewOwner
1.5034623286518 months ago
Verified
... Little hotelier is the simple system that allow me to pass the jobs of hotel to my staff very easy. I can also checked all reservations by phone which is very simple. ...
See full reviewOwner
1.5034623288004 months ago
Verified
... As I am the owner, and beside the hotel owner. I also have another business so I am quite busy. Little Hotelier helps me take care everything about reservations - checking in-out, record payment, ...
See full reviewOwner
1.503462329014 months ago
Verified
... As I am the owner, and beside the hotel owner. I also have another business so I am quite busy. Little Hotelier helps me take care everything about reservations - checking in-out, record payment, ...
See full reviewOwner
1.5034623291543 months ago
Verified
... As I am the owner, and beside the hotel owner. I also have another business so I am quite busy. Little Hotelier helps me take care everything about reservations - checking in-out, record payment, ...
See full reviewOwner
1.5034623293 months ago
Verified
... Would be great if the report in little hotelier can have the report that we can print out & send to Immigration. Now we have to do manual every month. ...
See full reviewOwner
1.5034623294392 months ago
Verified
... Would be great if the report in little hotelier can have the report that we can print out & send to Immigration. Now we have to do manual every month. ...
See full reviewOwner
1.5034623295654 months ago
Verified
... I like the little hotelier mobile application since It's very simple to use. Everyday I can see the booking with Mobile phone, updating the price and do many things with just open application. ...
See full reviewOwner
1.5034623296968 months ago
Verified
... I like the little hotelier mobile application since It's very simple to use. Everyday I can see the booking with Mobile phone, updating the price and do many things with just open application. ...
See full reviewOwner
1.4712042653035 months ago
Verified
... Channel manager helps us adjust the number of available rooms automatically, saving time and preventing overbooking I love this feature. ...
See full reviewOwner
1.471204265429 months ago
Verified
... Enable viewing all information in one place, providing quick access to customer details and allowing faster processing o f requests. ...
See full reviewOwner
1.4712042655511 months ago
Verified
... At Shada Chiangmai is one of my business that I am taking care, with Little Hotelier I can manage hotel from everywhere and check reservations with my staff by just open calendar in system everyday. ...
See full reviewFront
1.471204265796 months ago
Verified
... For repeat guests, I have to manually track their preferences and offer discounts myself, as there’s no built-in loyalty system. ...
See full reviewFront
1.4712042659185 months ago
Verified
... Little Hotelier automatically syncs my rates and availability on Booking.com and Airbnb. I no longer worry about double bookings or manually updating each platform. ...
See full reviewFD
1.4712042660394 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewAdmind
1.4389462017757 months ago
Verified
... Little Hotelier has been a game-changer for managing our villa bookings across Airbnb, Booking.com, and Agoda. The channel manager ensures that availability and rates are synchronized in real-time ...
See full reviewVilla Owner
1.4389462019239 months ago
Verified
... Safe our times for control online platforms. Open and close room available also easy. Good Job Little Hotelier software and manage. ...
See full reviewOwner
1.438946202161 months ago
Verified
... When I faced overbooking case, support SiteMinder support me by provide just document and let me contact OTAs directly. From my perspective I think the system should help communicate with OTAs not ...
See full reviewOwner
1.4389462023734 months ago
Verified
... Online chat support is excellent to resolve issues. Front Desk is intuitive and very easy to use. Connectivity to OTA's works well. ...
See full reviewReceptionist
1.4389462025851 months ago
Verified
... The option of change between a human and a IA after the first question so you can feel more certain. ...
See full reviewReceptionist
1.4389462027565 months ago
Verified
... The option of change between a human and a IA after the first question so you can feel more certain. ...
See full reviewGerencia
1.4389462028842 months ago
Verified
... Order in each of our rooms in the establishment. Easy to view in bulk. Better control of our establishment. Ability to link with reservation systems. Speed in the automatic payment of ...
See full reviewGerencia
1.4389462030626 months ago
Verified
... Ease of Reservations #reservations and check-in ...
See full reviewGerencia
1.4389462032042 months ago
Verified
... Order in each of our rooms in the establishment. Easy to view in bulk. Better control of our establishment. Ability to link with reservation systems. Speed in the automatic payment of ...
See full reviewGerencia
1.4389462033311 months ago
Verified
... Ease of Reservations #reservations and check-in ...
See full reviewOwner
1.4066881389404 months ago
Verified
... Little hotelier has an application which allow me to upload price & allotment in the system and it will linked & updated to all channels automatically. ...
See full reviewOwner
1.4066881390681 months ago
Verified
... Little hotelier has an application which allow me to upload price & allotment in the system and it will linked & updated to all channels automatically. ...
See full reviewSales Coordinator
1.4066881391909 months ago
Verified
... I like the automatic alotment cut-off part where we don't have to go in and adjust it ourselves OTA by OTA. ...
See full reviewSales Coordinator
1.4066881393153 months ago
Verified
... I like the automatic alotment cut-off part where we don't have to go in and adjust it ourselves OTA by OTA. ...
See full reviewSales Coordinator
1.4066881394385 months ago
Verified
... I like the automatic alotment cut-off part where we don't have to go in and adjust it ourselves OTA by OTA. ...
See full reviewSales Coordinator
1.4066881395617 months ago
Verified
... I like the automatic alotment cut-off part where we don't have to go in and adjust it ourselves OTA by OTA. ...
See full review民宿管家
1.4066881396864 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes in revenue, occupancy rates, and other metrics. It automatic ...
See full review民宿管家
1.4066881398096 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes in revenue, occupancy rates, and other metrics. It automatic ...
See full review民宿管家
1.4066881399354 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes in revenue, occupancy rates, and other metrics. It automatically import ...
See full review民宿管家
1.4066881401008 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to ...
See full review民宿管家
1.4066881403345 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes in revenue, occupancy rates, and other metrics. It automatically ...
See full reviewOwner
1.4066881405556 months ago
Verified
... Little Hotelier connects with multiple OTAs and keeps room availability and rates updated across all channels in real-time. It's a helpful system. ...
See full reviewFront
1.4066881407691 months ago
Verified
... Little Hotelier keeps my availability and pricing synced across all OTAs. This eliminates double bookings and ensures accuracy for guests booking through different platforms. ...
See full reviewFront
1.4066881409424 months ago
Verified
... Little Hotelier keeps my availability and pricing synced across all OTAs. This eliminates double bookings and ensures accuracy for guests booking through different platforms. ...
See full reviewOwner
1.4066881410741 months ago
Verified
... Managing reservation by mobile phone ...
See full reviewOwner
1.4066881412242 months ago
Verified
... The system doesn’t provide tools to upsell extras like tours, meals, or late check-outs directly through the platform. Still have to manual for some features. ...
See full reviewOwner
1.4066881413478 months ago
Verified
... In calendar while it shows room status, it lacks advanced features for scheduling or managing cleaning tasks and record guest request function as well. ...
See full reviewOwner
1.3744300769527 months ago
Verified
... The Little hotelier system is a good technology that I use it everyday to see all reservations at my property. It very simple. ...
See full reviewOwner
1.3744300770874 months ago
Verified
... Little hotelier is a very easy to use system. I am using it at another property to manage all reservations. Dashboard is clear to see. ...
See full reviewOwner
1.3744300772121 months ago
Verified
... I would like to have the report that can show daily report. For now we have to fillter it as manual. ...
See full reviewOwner
1.3744300773376 months ago
Verified
... I would like to have the report that can show daily report. For now we have to fillter it as manual. ...
See full reviewOwner
1.3744300774601 months ago
Verified
... In this Little Hotelier system, it's mobile app, I can manage bookings and check guest details even when I’m not at the property. ...
See full reviewManager
1.3744300775892 months ago
Verified
... It's very convenient and helps the hotel operate more efficiently. It saves time in managing bookings, especially when customers cancel; there's no need to manually process cancellations. ...
See full reviewManager
1.3744300777102 months ago
Verified
... It's very convenient and helps the hotel operate more efficiently. It saves time in managing bookings, especially when customers cancel; there's no need to manually process cancellations. ...
See full reviewManager
1.3744300778338 months ago
Verified
... It's very convenient and helps the hotel operate more efficiently. It saves time in managing bookings, especially when customers cancel; there's no need to manually process cancellations. ...
See full reviewMarketing Manager
1.374430077954 months ago
Verified
... The Little Hotelier system is a simple. For us, having everything in one place is very convenient. The ability to modify restrictions (rates, minimum length of stay, allotment) on one page and then replicate ...
See full reviewMarketing Manager
1.3744300780761 months ago
Verified
... The Little Hotelier system is very simple and easy to use. Every thing is in one place so it is very convenient. The great ability to modify restrictions (rates, minimum length of stay, allotment, etc) on one place and then replicate ...
See full reviewMarketing Manager
1.3744300782008 months ago
Verified
... The Little Hotelier system is very simple and easy to use. Every thing is in one place so it is very convenient. The great ability to modify restrictions (rates, minimum length of stay, allotment, etc) on one place and then replicate ...
See full reviewReservation Manager
1.3744300783654 months ago
Verified
... The Little Hotelier system is very easy to use. Every thing is integrated in one place so it is very convenient. The great system can modify restrictions (rates, minimum length of stay, allotment, etc) on one place and then replicate ...
See full reviewReservation Manager
1.374430078588 months ago
Verified
... The Little Hotelier system is very easy to use. Every thing is integrated in one place so it is very convenient. The great system can modify restrictions (rates, minimum length of stay, allotment, etc) on one place and then replicate ...
See full reviewOwner
1.374430078803 months ago
Verified
... The price is quite high comparing with the revenue we receive, the reason we still use it is the channels to help us see all bookings. ...
See full reviewOwner
1.3744300790214 months ago
Verified
... For Little Hotelier, I like the feature channel manager that help me to see all reservations and don''t need to update room in OTAs. ...
See full reviewOwner
1.3744300791924 months ago
Verified
... l ike this system because it helps manage room bookings efficiently and is easy to use. It can also be accessed via mobile, automatically updates room availability, and prevents overbooking. ...
See full reviewOwner
1.3744300793201 months ago
Verified
... The Little Hotelier system ensures that availability, rates, and inventory are instantly updated on all connected OTAs, reducing manual errors. It support our property a lot. ...
See full reviewOwner
1.3744300794646 months ago
Verified
... The channel manage in Little Hotelier effectively connects with 3-4 OTAs, ensuring smooth synchronization of availability, prices, and bookings without manual updates. ...
See full reviewSales & Marketing Manager
1.3744300795998 months ago
Verified
... The Little Hotelier system is very good and easy to use for managing our reservations all in one place. Inventory is very easy to use, Mapping is easy to use, and System Alerts are on time and easy ...
See full reviewOwner
1.3744300798891 months ago
Verified
... The Little hotelier is the realtime update system. When I would like to change the price I can update it and it will show in all channels I connected. ...
See full reviewOwner
1.3421720155955 months ago
Verified
... Little hotelier support our reservations process a lot, it very easy to check-in check out and adjust the rooms. It also link with OTA and helps us mange room available as well. ...
See full reviewOwner
1.3421720157273 months ago
Verified
... Is there a mobile app that can make our work easier, eliminating the need to jot things down on paper Something simple and convenient. ...
See full reviewIntegrations
Limited
Hoteliers often express satisfaction with the range of integrations offered by Little Hotelier, noting its ability to seamlessly connect with various online travel agencies (OTAs), payment gateways, and other essential systems. The integration process is described as being straightforward, which alleviates the potential for manual errors and helps in maintaining synchronous data across platforms. However, there are mentions of occasional synchronization delays and a desire for faster updates, particularly with some OTAs, to prevent overbooking. Users appreciate that integrations generally function reliably, reducing double bookings and enhancing operational efficiency. Customization of integrations to meet unique business needs is appreciated, although there is room for improvement in accommodating niche systems and local solutions, particularly in specific regional markets.
Consultant
13.342172075681 months ago
Verified
... For smaller properties (1 room), it would be good to have a one page calendar layout option as well as the linear. Problem with push notifications from online channels, apparently this is being ...
See full reviewHousekeeping
13.342172075884 months ago
Verified
... The integration of Little Hotelier with our housekeeping schedule is excellent. It ensures rooms are always ready for new guests. I appreciate the mobile app, allowing me to update room statuses on ...
See full reviewMarketing
13.342172076018 months ago
Verified
... In the digital age, social media plays a crucial role in marketing and guest engagement. The software needs better integration capabilities with major social media platforms, allowing for seamless ...
See full reviewMarketing
13.342172076157 months ago
Verified
... In the digital age, social media plays a crucial role in marketing and guest engagement. The software needs better integration capabilities with major social media platforms, allowing for seamless ...
See full reviewOwner
13.277655947288 months ago
Verified
... Importing from older systems has some manual component to it at times ...
See full review
13.180881753869 months ago
Verified
... 1. work from anywhere 2. easy for all staff levels 3. one touch point to control all online platforms 4. efficient and accurate to manage room availability ...
See full reviewManager
13.116365624973 months ago
Verified
... I find it hard sometimes to charge reservations coming from booking or expedia, because they pay with virtual cards and by the time I have the reservation on my calendar the 5 min of the CVC exprired ...
See full reviewBusiness
12.955075302525 months ago
Verified
... They are professional in their work, They always help me to learn faster and solve the problem when i did not know how to use the system ...
See full reviewBusiness
12.955075302668 months ago
Verified
... They are professional in their work, They always help me to learn faster and solve the problem when i did not know how to use the system ...
See full reviewOwner
12.761526915701 months ago
Verified
... We find managing our holiday unit easy and effortless coordinating two separate booking sites which work in sync and enabling to ensure bookings and check outs ...
See full reviewOwner
12.761526915825 months ago
Verified
... We find managing our holiday unit easy and effortless coordinating two separate booking sites which work in sync and enabling to ensure bookings and check outs ...
See full reviewManager
12.406688206279 months ago
Verified
... There is an awkward disconnect between apps, These should all be accessible from the user specific log in. There is no direct messaging tool or method to keep all comms to a customer in the same ...
See full reviewGeneral Manager
10.729268851565 months ago
Verified
... This is a great product. The calendar view is amazing and it also features great reporting capabilities. The channel manager also works perfectly and it can pass to various OTAs not only the rates ...
See full reviewChief Executive Officer Casaola Mizata
8.9873333678308 months ago
Verified
... The truth is that the channel manager has not served me as well as it should. I have problems with the amounts that come in from Booking.com reservations, since the amounts that come into the ...
See full reviewChief Executive Officer Casaola Mizata
8.9873333679697 months ago
Verified
... Software that does not work as promised. ...
See full reviewChief Executive Officer Casaola Mizata
8.9873333681022 months ago
Verified
... The truth is that the channel manager has not served me as well as it should. I have problems with the amounts that come in from Booking.com reservations, since the amounts that come into the ...
See full reviewChief Executive Officer Casaola Mizata
8.9873333682254 months ago
Verified
... The truth is that the channel manager has not served me as well as it should. I have problems with the amounts that come in from Booking.com reservations, since the amounts that come into the ...
See full reviewChief Executive Officer Casaola Mizata
8.9873333683938 months ago
Verified
... What should be solved first is the customer's problems. Having a trained technician to solve the problem. I have records of hours and hours on the phone with both Booking.com and Little Hotelier ...
See full reviewChief
7.5679785298107 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google ...
See full reviewFRONT DESK MANAGER
5.5679785299552 months ago
Verified
... It is quite intuitive, simple and fast. It presents very few management problems, making reception work much easier. Visually it is also quite easy. ...
See full reviewManager
5.5357204655709 months ago
Verified
... The Calendar tab could be improved. The reports could be a bit more complete and it would be nice to have more parameterization options. The inventory tab in the PMS should be as good a product as it ...
See full reviewManager
5.5357204656933 months ago
Verified
... The Calendar tab could be improved. The reports could be a bit more complete and it would be nice to have more parameterization options. The inventory tab in the PMS should be as good a product as it ...
See full reviewHotel manager
5.5034624013094 months ago
Verified
... There is no easy access to complete information about the reservation: the date when the reservation was made. In the extras you can't see the introduction dates either. It would be nice to be able to adjust the reservations with different colors depending on the OTA, or the rate or the payment status. But the most important thing is to be able to do the room split. Also by law we are obliged to have the invoice with the LOPD text, but there is no option to personalize ...
See full reviewHotel manager
5.5034624014721 months ago
Verified
... Pretty good, but missing important tools ...
See full reviewAdmin
4.632494659664 months ago
Verified
... It's their customer support that I would like to highlight. I am new to this software and they have made it easy for me. ...
See full reviewCluster Revenue Manager
4.5034624017328 months ago
Verified
... Its Efficient, user-friendly, streamlines operations, enhances guest experience, secure, customizable, intuitive interface, boosts productivity, excellent support. You can have all revenue related ...
See full reviewCluster Revenue Manager
4.5034624018582 months ago
Verified
... I think you need to improve bit more fast speed as it lags some times, whilst you shift from one option to another, otherwise its awesome for smaller properties. Also, if we can have guest conversations integrated ...
See full reviewCluster Revenue Manager
4.503462401984 months ago
Verified
... I think you need to improve bit more fast speed as it lags some times, whilst you shift from one option to another, otherwise its awesome for smaller properties. Also, if we can have guest conversations integrated with Little Hotelier, that would be a plus, we dont need to logon ...
See full reviewOwner
4.5034624021434 months ago
Verified
... Almost everything. It’s 3 different bits of software that need properly integrating. It’s currently a complete mess and the amount duplication is ridiculous. As such it’s very over-complicated ...
See full reviewOwner
4.5034624022708 months ago
Verified
... Almost everything. It’s 3 different bits of software that need properly integrating. It’s currently a complete mess and the amount duplication is ridiculous. As such it’s very over-complicated ...
See full reviewOwner
4.4066882088639 months ago
Verified
... Some more capabilities for the mobile app that are available on the extranet. Eg past guest matching when creating new reservations. Other minor tweaks would also improve the product both mobile app ...
See full review
4.4066882089852 months ago
Verified
... Ease of use, so intuitive! 2. Integration with OTAs 3 Integrated payment gateway, much easier than 4 Automated email options 5 great app ...
See full review
4.406688209108 months ago
Verified
... Ease of use, so intuitive! 2. Integration with OTAs 3 Integrated payment gateway, much easier than 4 Automated email options 5 great app ...
See full reviewHotel director
4.4066882092313 months ago
Verified
... The fact that I can have in any device and access to my hotel PMS or channel manager from any device and anywhere. ...
See full reviewGerente General
4.2453978868306 months ago
Verified
... The platforms are linked and the experience in the administration of the reservation page is improved, the collectors are fast and efficient. ...
See full reviewEcommerce Executive
4.2131398224406 months ago
Verified
... 1. Fast follow up and friendly customer support 2. We can put very detail settings3. Bulk update makes easy to update for all channels and rates to set up restriction. ...
See full reviewRevenue Mangagment
4.1486236935349 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the two-step verification account when changing ...
See full reviewEcommerce
4.1163656291532 months ago
Verified
... - Fast Respond Support - Easy to understand - Easy to use- Easy to Use: The platform is user-friendly, requiring minimal training to get started. Channel Manager Integration: It efficiently syncs ...
See full reviewOwner
4.1163656292753 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage ...
See full reviewOwner
4.1163656293996 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage my property and also my integrations with OTAs is so valuable ...
See full reviewOwner
4.1163656295195 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage my property ...
See full reviewAccommodation Manager
4.0841075651997 months ago
Verified
... I think that LH and BDC could make the integration a little easier for their partners.I struggle to understand some of the support staff because of their accents. It they are always so helpful. ...
See full reviewOwner
4.0518495008147 months ago
Verified
... In today's "Hotelier / Accommodation" market there are quite a few options in the software space. In truth Little Hotelier is the only one I have used these past 8 years. I'll admit there a few features that I wish were better but .. I stick with them because their support is good. They're available when I need them by chat or phone and they make my day easier. Its busy enough running the business so good support takes my mind away from computer and software issues. The web based interface is easy to follow and manage and whilst I have it directly ...
See full reviewOwner
4.0518495009401 months ago
Verified
... In today's "Hotelier / Accommodation" market there are quite a few options in the software space. In truth Little Hotelier is the only one I have used these past 8 years. I'll admit there a few features that I wish were better but .. I stick with them because their support is good. They're available when I need them by chat or phone and they make my day easier. Its busy enough running the business so good support takes my mind away from computer and software issues. The web based interface is easy to follow and manage and whilst I have it directly linked to my website for direct bookings in addition to the channel I often make my own bookings as and when required. Room setup was straightforward as well as managing them. I am a fan of the reporting especially when it comes to revenue. This easily allows me to see both revenue, nights booked and occupancy rates. (A graph to compare previous years though would be a plus). My favorite feature is the mobile app for either Android or Iphone (I assume as I use the former). As being in front of a computer to manage my accommodation has to be the least exciting part of the job. Though definitely essential. The mobile app allows me to check bookings, changes to existing and even add new ones. I would use the calendar on a daily basis to confirm both arrivals, departures and even check in guests. In addition it provides me weekly revenue and channel breakdowns. I've yet to use the Chat feature for instant support and will consider trying in the future ...
See full reviewHotel Propietor
4.0195914365584 months ago
Verified
... The payments platform, sometimes payments does not work correctly immediately, and this makes us to loose some potential bookings and is not very trustable for the customer ...
See full reviewManager
4.0195914366906 months ago
Verified
... It would be highly beneficial to have quick links between key features like the front desk and direct booking setup, allowing users to quickly manage promotions, discounts, and rates in fewer steps. For example, when updating the Direct Booking Room Rate, a quick link to the Front Desk Room Rate would provide seamless access, making it easier to ensure consistency across different booking channels and saving valuable time for users. Although not a core issue directly related to the little hotelier system itself, there is room for improvement in how it integrates with other travel agents, particularly in terms of communication with guests. While I fully recognize the complexity ...
See full reviewManager
4.0195914368134 months ago
Verified
... It would be highly beneficial to have quick links between key features like the front desk and direct booking setup, allowing users to quickly manage promotions, discounts, and rates in fewer steps. For example, when updating the Direct Booking Room Rate, a quick link to the Front Desk Room Rate would provide seamless access, making it easier to ensure consistency across different booking channels and saving valuable time for users. Although not a core issue directly related to the little hotelier system itself, there is room for improvement in how it integrates with other travel agents, particularly in terms of communication ...
See full reviewAsst Manager
3.9873333724567 months ago
Verified
... You need to make it possible to hook up to Yale or other lock companies so the codes for rooms can be done through your company. We are having a hard time finding a company that does the locks and ...
See full reviewAsst Manager
3.9873333726848 months ago
Verified
... Ease of making reservations, cancelling, processing payments. The App is also very nice because it works good for housekeeping, etc. to see what rooms are booked/blocked, etc. ...
See full reviewAsst Manager
3.9873333728887 months ago
Verified
... Ease of making reservations, cancelling, processing payments. The App is also very nice because it works good for housekeeping, etc. to see what rooms are booked/blocked, etc. ...
See full reviewAsst Manager
3.9873333730936 months ago
Verified
... You need to make it possible to hook up to Yale or other lock companies so the codes for rooms can be done through your company. We are having a hard time finding a company that does the locks and ...
See full reviewAsst Manager
3.9873333732221 months ago
Verified
... You need to make it possible to hook up to Yale or other lock companies so the codes for rooms can be done through your company. We are having a hard time finding a company that does the locks and also connects ...
See full reviewBooking Manager
3.9873333733438 months ago
Verified
... The division into different apps (Direct Booking, Front Desk and Channel Management) is a bit confusing. It would be great if it was all combined into just one platform. ...
See full reviewbusiness operations manager
3.9873333734804 months ago
Verified
... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member they could complete a check in with only 10mins of training on the system. this also means you can help new staff without being on site and the system is simple and easy to explain over the phone rather than having to show someone in person. i also like how well it works with booking site such as booking.com and Expedia, its updates quickly and you receive all details. using site minder for our website ...
See full reviewpropietario
3.9873333737504 months ago
Verified
... The booking engine is very confusing and doesn't work as well as it should, many guests keep calling me due to difficulty in understanding how to make a reservation, based on my experience experimenting with it, the problem comes mainly when you want to change the search, it keeps the previous selection of rooms and leads to confusion for less experienced guests, but what does need a good improvement is the app, it only serves to close or open rooms and at most view reservations, it becomes very complex to assign another room to reservations, another key point is cancelling a reservation made in the booking button, if I cancel it from the front desk I am never able to see if it is really cancelled or if it is still active, since the data is not crossed ...
See full reviewpropietario
3.9873333738993 months ago
Verified
... The booking engine is very confusing and doesn't work as well as it should, many guests keep calling me due to difficulty in understanding how to make a reservation, based on my experience experimenting with it, the problem comes mainly when you want to change the search, it keeps the previous selection of rooms and leads to confusion for less experienced guests, but what does need a good improvement is the app, it only serves to close or open rooms and at most view reservations, it becomes very complex to assign another room to reservations, another key point is cancelling a reservation made in the booking button, if I cancel it from the front desk I am never able to see if it is really cancelled or if it is still active, since the data ...
See full reviewpropietario
3.9873333741069 months ago
Verified
... The booking engine is very confusing and doesn't work as well as it should, many guests keep calling me due to difficulty in understanding how to make a reservation, based on my experience experimenting with it, the problem comes mainly when you want to change the search, it keeps the previous selection of rooms and leads to confusion for less experienced guests, but what does need a good improvement is the app, it only serves to close or open rooms and at most view reservations, it becomes very complex to assign another room to reservations, another key point is cancelling a reservation made in the booking button, if I cancel it from the front desk I am never able to see if it is really cancelled or if it is still active, since the data is not crossed with the booking button bidirectional ...
See full reviewManager Hotel
3.955075309723 months ago
Verified
... She support is good, easy to understand and give me solution about my problem on google ads on google map. ...
See full reviewManager Hotel
3.9550753098462 months ago
Verified
... She support is good, easy to understand and give me solution about my problem on google ads on google map. ...
See full reviewManager Hotel
3.9550753099843 months ago
Verified
... She support is good, easy to understand and give me solution about my problem on google ads on google map. ...
See full reviewReservations Manager
3.8260430520591 months ago
Verified
... * Could be faster. Gets slow sometimes. * That any reservation that is made or changes that a user (receptionist) makes to a reservation, that it could be known what user did it, time and day. Whenever a change is made to a reservation sometimes we do not know at our office who did it. Mistakes can be easily made and we do not know who did it. The only way to know is by looking at the confirmation email. But just wish there was a section where managers could see all movements made. * A change was done to the Inventory section of Little Hotelier's Front Desk. There used to be a squared check mark section named Close Channels ...
See full reviewOwner
3.7615269231541 months ago
Verified
... Historically I have written about your invoicing!I would like to be able to permanently through the booking be able to have exactly what booking agents require on their invoices; rather than having to add it by hand?!Most invoices also get sent to a separate payment ...
See full reviewOwner
3.7615269233471 months ago
Verified
... Historically I have written about your invoicing!I would like to be able to permanently through the booking be able to have exactly what booking agents require on their invoices; rather than having to add it by hand?!Most invoices also get sent to a separate payment email, rather than the sales ...
See full reviewIt support
3.7292688590562 months ago
Verified
... Integration with various other apps, you can book from multiple locations without having to update all the time, set a single price, use multiple channels. ...
See full reviewIt support
3.7292688592731 months ago
Verified
... Integration with various other apps, you can book from multiple locations without having to update all the time, set a single price, use multiple channels. ...
See full review
3.729268859496 months ago
Verified
... The program is easy to use, convenient, and the staff gives very good advice. And when customers make reservations through various websites, their bookings come directly into the little Hotelier ...
See full reviewReception
3.5679785370479 months ago
Verified
... Fast response and guidance through all the issues we face on a daily basis, whether it's overbooked or mapping issues. ...
See full reviewRecepcion
3.5679785371767 months ago
Verified
... Have a notepad to write down guest details, to keep in mind for when they check in, but the data is saved in many places ...
See full reviewSupervisor
3.503462408287 months ago
Verified
... As someone who has spent considerable time managing hotel operations, I can confidently say that SiteMinder has been a game-changer for our business. From the moment we integrated this platform into our system, we experienced a remarkable transformation in how we manage bookings and interact with guests. User-Friendly Interface One of the standout features of SiteMinder is its intuitive interface. Navigating through the dashboard is a breeze, allowing us to access vital information quickly. The layout is clean, and key functionalities are easy to find, which reduces the learning curve for new team members. Seamless Channel Management SiteMinder excels in channel management. The ability to connect with multiple online travel agencies (OTAs) in real-time has significantly broadened our reach. We can update our availability and rates across all platforms simultaneously, which not only saves time but also minimizes the risk of overbooking. Enhanced Revenue Management The revenue management tools are another highlight. SiteMinder provides insights and analytics that help us make informed pricing decisions. The automated recommendations based on market trends and competitor pricing have allowed us to optimize our rates effectively, leading to increased occupancy and revenue. Reliable Customer Support The customer support team at SiteMinder is top-notch. Whenever we've encountered an issue or had a question, their response has been prompt and helpful. It's reassuring to know that assistance is readily available, making our experience even smoother. Integration Capabilities SiteMinder's ability to integrate with our existing Property Management System (PMS ...
See full reviewSupervisor
3.503462408427 months ago
Verified
... While SiteMinder has many strengths, there are a few areas where improvements could enhance the user experience even further: Customization Options: While the platform is user-friendly, offering more customization options for dashboards and reports would allow hotels to tailor the interface to better fit their specific needs. Mobile App Functionality: Expand ...
See full reviewPropietario
3.4712043440375 months ago
Verified
... Well, the way calendars are synchronized, as well as the increase in accommodations. Some elements are missing and others should be improved. For example, a customization of invoices, the possibility ...
See full reviewOwner
3.4712043441644 months ago
Verified
... One of my favorite features is Little Hotelier pay, it makes it so easy to charge guests. I can decide to take payments at the start of their stay or after. It’s just so easy and the money comes ...
See full reviewDirector
3.4712043443433 months ago
Verified
... You can manage all of your bookings, sync your calendars from other websites, and have access to support whenever you need it. ...
See full reviewDirector
3.471204344568 months ago
Verified
... You can manage all of your bookings, sync your calendars from other websites, and have access to support whenever you need it. ...
See full reviewecommerce
3.3744301511708 months ago
Verified
... Log activities at Siteminder should be showed on extranet, that is very important to know updates, please provide it to make more satisfying from customer side ...
See full reviewHotel owner
3.3421720867824 months ago
Verified
... One can feel a bit lost sometimes if an issue occurs, when I am not too familiar with the system yet. But it is just so easy to get in touch with a support agent, I never wait longer than a minute. Also on the go by the APP. For instance room block of a rate, invoice questions on reservation ...
See full reviewFounder
3.3099140223936 months ago
Verified
... Little Hotelier has been a game-changer for our hotel’s daily operations. One of the best features is how easy it is to manage bookings and room assignments with their tape chart, which gives a ...
See full reviewFounder
3.3099140225205 months ago
Verified
... Little Hotelier has been a game-changer for our hotel’s daily operations. One of the best features is how easy it is to manage bookings and room assignments with their tape chart, which gives a clear, real-time view of all reservations. This has greatly reduced our risk of overbooking. The system also connects seamlessly with popular booking channels like Booking.com and Airbnb, automatically updating room availability across all platforms. This integration ...
See full reviewGerente
3.2776559581396 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has ...
See full reviewGerente
3.2776559582818 months ago
Verified
... Being able to identify reservations in the calendar with colors, depending on the channel through which they were booked, and I think that in this way it could also be easier to identify some reservations to see specific data or details. Another point that I think is important is that we can have a guide on how to connect with the channels, in order to create ...
See full reviewGerente
3.2776559584084 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has ...
See full reviewGerente
3.2776559585428 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has ...
See full reviewGerente
3.2776559586802 months ago
Verified
... Being able to identify reservations in the calendar with colors, depending on the channel through which they were booked, and I think that in this way it could also be easier to identify some reservations to see specific data or details. Another point that I think is important is that we can have a guide on how to connect with the channels, in order to create our profile ...
See full reviewGerente
3.2776559588146 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly ...
See full reviewManaging Director
3.2453978944347 months ago
Verified
... The linking of the booking portals with Little Hotelier ...
See full reviewManaging Director
3.2453978945695 months ago
Verified
... The linking of the booking portals with Little Hotelier ...
See full reviewDirector of Operations
3.2453978947009 months ago
Verified
... User Management, Inventory, Channel interface, Manager Access ...
See full reviewCEO
3.1808817658072 months ago
Verified
... Easy to generate reservations, I really like that it has an app to control what is necessary from the cell phone. Training staff to use it is very easy and fast. Es muy fácil obtener los reportes de ...
See full reviewCEO
3.1808817659435 months ago
Verified
... I would like channel synchronization to be simpler, and the percentages to be clearer. When you create a new reservation, you can assign the price instantly and not change the rates. ...
See full reviewCEO
3.180881766073 months ago
Verified
... Easy to generate reservations, I really like that it has an app to control what is necessary from the cell phone. Training staff to use it is very easy and fast. Es muy fácil obtener los reportes de ...
See full reviewHostel Supervisor
3.1163656371905 months ago
Verified
... The experience is seamless, there’s no hassle of moving around to take care of bookings. Reservations are immediately connected, this also reduces errors. ...
See full reviewGeneral Manager
3.1163656373197 months ago
Verified
... The support center (His name is Sachin) is very great service and support me to complete mapping Channel manager and also do creating a new type of Rate plan ...
See full reviewCEO
3.0841075729361 months ago
Verified
... What I like the best about Little Hotelier is how it simplifies the complexities of managing bookings and check-in/check-out processes. It allows for easy synchronization with various channels, ...
See full reviewCEO
3.0841075730731 months ago
Verified
... I think the payment record system could be improved, as sometimes the rates shown by certain OTAs are incorrect. Additionally, I believe there’s room for improvement in how users can contact IT ...
See full reviewCEO
3.0841075732127 months ago
Verified
... I think the payment record system could be improved, as sometimes the rates shown by certain OTAs are incorrect. Additionally, I believe there’s room for improvement in how users can contact IT ...
See full reviewOwner
3.0518495088292 months ago
Verified
... It may be hard but automating the ability to import previous reservations from channel managers would be a great feature so we do not have to do the manual labor. ...
See full reviewConsultant
3.0195914444553 months ago
Verified
... Little Hotelier stands out for its simplicity and ease of use, making it an ideal solution for small hotels, B&Bs, and guesthouses. The platform’s intuitive design and dashboard make managing reservations, inventory, and guest communications effortless. I particularly appreciate the integration with booking channels, which saves time by consolidating ...
See full reviewEcommerce Manager
3.0195914445889 months ago
Verified
... Little Hotelier excels in offering a straightforward platform designed for small hotels, B&Bs, and guesthouses. The ease of use is its biggest strength, allowing users to manage their entire property with minimal technical knowledge. The central dashboard is intuitive, giving quick access to reservations ...
See full reviewOwner
3.0195914447256 months ago
Verified
... Sometimes the reservation linking with Agoda is quite slow, resulting in frequent double bookings. Thus, I hope it will be improve in this section. ...
See full reviewOTA Manager
3.0195914448563 months ago
Verified
... Overall is good and all system easy and cover for my business. We can also expanded to more online channels and also gain more revenue. ...
See full reviewOTA Manager
3.0195914449877 months ago
Verified
... Overall is good and all system easy and cover for my business. We can also expanded to more online channels and also gain more revenue. ...
See full reviewOTA Manager
3.0195914451314 months ago
Verified
... Overall is good and all system easy and cover for my business. We can also expanded to more online channels and also gain more revenue. ...
See full reviewDirector
3.0195914452614 months ago
Verified
... More in the industry needs to protect our booking systems as I am seeing more phishing emails, etc trying to access systems ...
See full reviewDirector
3.0195914454021 months ago
Verified
... More in the industry needs to protect our booking systems as I am seeing more phishing emails, etc trying to access systems ...
See full reviewOwner
3.0195914455384 months ago
Verified
... I would like to improve the communication between channel manager and on line travel agency and support team as well ...
See full reviewManager
3.0195914456631 months ago
Verified
... It's simple, user-friendly, and ideal for small hotels with seamless booking and OTA integration. ...
See full reviewOwner
2.9873333812896 months ago
Verified
... Overall are good already but maybe in the future can put more feature and product to help more generate and gain more booking ...
See full reviewHotel management
2.8905591878663 months ago
Verified
... Streamlining hotel room management processes to enhance operational efficiency, thereby freeing up time for strategic marketing initiatives. Eliminating unnecessary time spent on every online travel ...
See full reviewManager
2.8905591880119 months ago
Verified
... Net rates price should be import the price from OTA as a net price (Already cut the commission). Should improve interface to be easy and manage to control too let another in the team to see it. ...
See full reviewE-commerce consultant
2.8905591881358 months ago
Verified
... Little Hotelier provides us with the ability to make real-time pricing changes and analyse consumer booking.The integration and change was simple and easy. Support team from Little Hotelier was ...
See full reviewOwner
2.8260430592264 months ago
Verified
... That you could look back on inventory for past room rates. When you do the quick scan and can see the reservation if it could say whether breakfast is booked or not. ...
See full reviewmanager
2.793784994866 months ago
Verified
... User-Friendly Interface Little Hotelier’s layout is intuitive, making it easy to train new staff and navigate daily tasks. Its dashboard provides a clear overview of reservations, availability, and recent activities, keeping essential information right at the user’s fingertips. Powerful Channel Manager Little Hotelier integrates with popular ...
See full reviewManager
2.7615269304891 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems awesome - The best thing in Little hotelier is that it has a website Direct-booking which our clients can use for reservations and avoid commissions of other websites. The option where prices are all connected ...
See full reviewAssistant Manager
2.6002366080828 months ago
Verified
... Always Trouble with channel linking and mapping ...
See full reviewManager
2.6002366082967 months ago
Verified
... Easy and perfect for multiple properties. ...
See full reviewManager
2.6002366085028 months ago
Verified
... Easy and perfect for multiple properties. ...
See full reviewOTA manager
2.6002366087011 months ago
Verified
... The features or functions can be added, such as housekeeping, account, inventory and revenue management. The dashboard of the front desk can also improved by showing each reservation with recognized ...
See full reviewManager
2.5679785443739 months ago
Verified
... Not able to add third party it services. they need an api from SiteMinder, but not allowed. we only can input the information manually. ...
See full reviewManager
2.5679785445232 months ago
Verified
... Not able to add third party it services. they need an api from SiteMinder, but not allowed. we only can input the information manually. ...
See full reviewManager
2.5679785446677 months ago
Verified
... Not able to add third party it services. they need an api from SiteMinder, but not allowed. we only can input the information manually. ...
See full reviewManager
2.5679785448749 months ago
Verified
... Not able to add third party it services. they need an api from SiteMinder, but not allowed. we only can input the information manually. ...
See full reviewReservaciones
2.5679785450747 months ago
Verified
... I was a bit unsuccessful in searching in the guest tab and I would also like to be able to send WhatsApp messages from the APK directly from the reservation. ...
See full reviewFD
2.5679785452979 months ago
Verified
... A master account or house account were to post other revenue that doesn't belong to rooms like other products from store or other things ...
See full reviewOwner
2.4389462874645 months ago
Verified
... While the main functions are easy to use, some of the deeper features (like custom reporting or integration settings) may require a learning curve for new users. ...
See full reviewSales
2.4389462878991 months ago
Verified
... Integration with Doku payment gateway will be a nice add ons in the future, also need feature to do early check-out. ...
See full reviewSales
2.4389462881145 months ago
Verified
... Very easy to use, solves common operational issue in the property that have limited staff like us, updating price also become easier with Little Hotelier. ...
See full reviewMarketing
2.438946288327 months ago
Verified
... Need a built-in point of sale system, integration with local payment gateway or capabilty to charge no-show guest from OTAs. ...
See full reviewMarketing
2.438946288542 months ago
Verified
... Need a built-in point of sale system, integration with local payment gateway or capabilty to charge no-show guest from OTAs. ...
See full reviewOwner
2.4066882242484 months ago
Verified
... If the app on phone can do more management like on website such as change the price day by day! ...
See full reviewOwner
2.4066882246838 months ago
Verified
... For the payment for subscription, it would be great if we can make it easier by putting invoice include QR code that we can pay directly to the company. ...
See full reviewOwner
2.4066882248148 months ago
Verified
... Every time when we received bookings for Agoda, it was very easy for us to see allotment was cut automatic. No overbooking, easy to control all reservations. Can manage property from everywhere. ...
See full reviewReservation
2.4066882249436 months ago
Verified
... Occasional Sync Delays, while rare, there are occasional delays in syncing with some OTAs, which may cause a slight inconvenience during high-traffic periods. ...
See full reviewReservation
2.4066882250825 months ago
Verified
... Using Little Hotelier has been transformative for managing my small hotel. The channel manager feature is incredibly useful, allowing me to seamlessly update room availability and rates across multiple OTAs ...
See full reviewOwner
2.4066882252162 months ago
Verified
... Easy to control OTAs & all reservations together. ...
See full reviewOwner
2.4066882253442 months ago
Verified
... Powerful Channel Management: Saves significant time by automatically updating room availability and rates across all connected booking platforms, reducing the risk of errors. ...
See full reviewOwner
2.4066882254925 months ago
Verified
... Easy to control OTAs & all reservations together. ...
See full reviewOwner
2.3744301612194 months ago
Verified
... Although the channel manager is efficient, integration with additional third-party tools or local OTAs could enhance its functionality, especially for properties in specific regions. ...
See full reviewOwner
2.3744301614617 months ago
Verified
... Setting up Little Hotelier initially did take some time, especially for someone who isn’t tech-savvy. The support team was helpful, but the process of importing data, configuring rates, and ...
See full reviewOwner
2.3744301616312 months ago
Verified
... - Increase channel manager features to match Siteminder if possible - free hotel website for small hotel to increase direct booking ...
See full reviewFront office
2.3421720972428 months ago
Verified
... It's help to manage everything in one system ...
See full reviewFront office
2.3421720973816 months ago
Verified
... Their channel manager is fantastic! It connects us to popular booking sites and OTAs without double-booking or rate inconsistencies. Plus, adjustments we make to our rates or availability update ...
See full reviewManager
2.3421720977677 months ago
Verified
... There should be connections to accounting systems, restaurants, product stocks, and immigration. There should be a direct number for the system. ...
See full reviewManager
2.3421720979828 months ago
Verified
... There should be connections to accounting systems, restaurants, product stocks, and immigration. There should be a direct number for the system. ...
See full reviewManager
2.3421720982172 months ago
Verified
... The system iso easy to use and not complicated. The presenter provides complete details. Allow time for questions and answers. ...
See full reviewOwner
2.3099140339292 months ago
Verified
... Realtime update & easy to stop overbooking ...
See full reviewManager
2.309914034157 months ago
Verified
... Real time update all channels system ...
See full reviewManager
2.3099140343858 months ago
Verified
... We use Little hotelier mostly with availability and rates by updating instantly across OTAs, preventing double bookings and ensuring accurate listings on all platforms. ...
See full reviewManager
2.3099140345736 months ago
Verified
... We use Little hotelier mostly with availability and rates by updating instantly across OTAs, preventing double bookings and ensuring accurate listings on all platforms. ...
See full reviewReservation manager
2.3099140347177 months ago
Verified
... For Little Hotelier which combines booking management, OTA channel sync, and guest communication. It support me as reservation manage saving time and reducing manual work for small property. ...
See full reviewHotelier
2.3099140348581 months ago
Verified
... Full control in online channels ...
See full reviewHotelier
2.3099140349836 months ago
Verified
... There’s no integrated loyalty program, so properties that want to reward repeat guests may need to manage this manually or find third-party solutions. ...
See full reviewOwner
2.3099140351128 months ago
Verified
... Help in connecting most of the Online Travel Agency (or OTA) into one place, simplifying complicate work with just one click. ...
See full reviewOwner
2.3099140352565 months ago
Verified
... Help in connecting most of the Online Travel Agency (or OTA) into one place, simplifying complicate work with just one click. ...
See full reviewOwner
2.3099140354917 months ago
Verified
... Help in connecting most of the Online Travel Agency (or OTA) into one place, simplifying complicate work with just one click. ...
See full reviewOwner
2.3099140357232 months ago
Verified
... Help in connecting most of the Online Travel Agency (or OTA) into one place, simplifying complicate work with just one click. ...
See full reviewManager
2.309914035877 months ago
Verified
... Be able to view bookings without the constant refreshing of the page. Doesnt always update through to the bookings sites like booking.com ...
See full reviewManager
2.3099140360069 months ago
Verified
... Be able to view bookings without the constant refreshing of the page. Doesnt always update through to the bookings sites like booking.com ...
See full reviewManager
2.3099140361589 months ago
Verified
... Be able to view bookings without the constant refreshing of the page. Doesnt always update through to the bookings sites like booking.com ...
See full reviewReservation
2.2776559717682 months ago
Verified
... We use it in one system, Little Hotelier combines booking management, OTA channel sync, and guest communication, saving time and reducing manual work for small property. ...
See full reviewOwner
2.2776559718944 months ago
Verified
... As managing a 9-room property requires a balance between staying organized and maintaining a personal touch for guests. Little Hotelier is an excellent property management system for this scale, offering features to manage bookings across OTAs ...
See full reviewAfter-sales service
2.2131398430757 months ago
Verified
... This system Little Hotelier helps me a lot such as reduce a manual work from online travel agency. I can control all channels with this system. ...
See full reviewManager
2.2131398433087 months ago
Verified
... Easy to use and not very functional. can link with many of Chanel. the support team is very helpful and very easy to reach. ...
See full reviewManager
2.2131398435055 months ago
Verified
... Easy to use and not very functional. can link with many of Chanel. the support team is very helpful and very easy to reach. ...
See full reviewHotel owner
2.2131398436384 months ago
Verified
... The ability to give different colors to every channel for reservation (ie one for booking one for airbnb and one for exedia. ...
See full reviewProperty Manager
2.2131398437821 months ago
Verified
... You have everything you need and able to easily manage everything from reservation to payments and I really like that it allows you to have a direct booking website. ...
See full reviewOwner
2.1808817793963 months ago
Verified
... Good synchronized with other booking websites ...
See full reviewHomestay Owner
2.1486237150045 months ago
Verified
... Little Hotelier Channel Manager help me to manage my listing in the multiple platform. ...
See full reviewManaging director
2.1163656506392 months ago
Verified
... Worry not overbooking and cancellation ...
See full reviewManaging director
2.1163656508893 months ago
Verified
... No more overbooking and every setting can mostly be done in a click of an eye. No hassel of worrying putting your property on multiple platform. All reservations and cancellations will channel back ...
See full reviewOwner
2.1163656511283 months ago
Verified
... I like ease of usage and user interface. They are also helpful when facing problem. Commission fee is reasonable rate. Comfortably connected to many OTAs at the same time. ...
See full reviewOwner
2.1163656513568 months ago
Verified
... I like ease of usage and user interface. They are also helpful when facing problem. Commission fee is reasonable rate. Comfortably connected to many OTAs at the same time. ...
See full reviewOwner
2.1163656515879 months ago
Verified
... At Friends@sailom, we see that we receive the opportunities to increase booking number by selling more channels before we use the system. ...
See full reviewHostel owner
2.1163656518171 months ago
Verified
... I like calendar system and reservation system that remind me about out standing of my guest it's make things very easy. ...
See full reviewOwner
2.0841075875414 months ago
Verified
... Since the implementation of the Little Hotelier system, it has become much easier to manage the room availability across various online channels. This eliminates the need to manually update room ...
See full reviewOwner
2.0841075877722 months ago
Verified
... Since the implementation of the Little Hotelier system, it has become much easier to manage the room availability across various online channels. This eliminates the need to manually update room ...
See full reviewOwner
2.0841075880093 months ago
Verified
... I would like the Inventory page to allow closing room availability for specific channels, as sometimes I only want to close rooms on Agoda. Currently, I have to navigate to the Channel Manager ...
See full reviewOwner
2.0841075882426 months ago
Verified
... I would like the Inventory page to allow closing room availability for specific channels, as sometimes I only want to close rooms on Agoda. Currently, I have to navigate to the Channel Manager ...
See full reviewOwner
2.0841075884733 months ago
Verified
... The program is easy to use and not complicated. No need to waste time visiting multiple websites to view bookings. Can be used with mobile phones, allowing you to know information in real time. ...
See full reviewOwner
2.0841075887003 months ago
Verified
... While Little Hotelier covers all the basics and then some, there are times when I’ve wished for a little more customization. Like setting up rate plan or chat bot in system and link to OTAs. ...
See full reviewOwner
2.0841075889318 months ago
Verified
... There have been a couple of minor hiccups, like syncing issues with OTAs or things taking a bit longer to load during busy times. ...
See full reviewOwner
2.0518495246573 months ago
Verified
... Before Little Hotelier, we had to use different programs for reservations, guest information, cleaning, and payments. Now everything is in one place. This saves a lot of time and makes it less likely ...
See full reviewManager
2.0518495248884 months ago
Verified
... Little hotelier help us comfortable with reservation process, checking in & checking, monitor everything in one platform. Easy to use it as well. ...
See full reviewManager
2.0518495251225 months ago
Verified
... When I log in, every time I always have issue with autentification process. Sometime I need to check room but have to pass the authenticator first. It's not smooth. ...
See full reviewOwner
2.0195914608397 months ago
Verified
... We like the advertise features call demand plus which allow us to promote property in various channels, we have google my business, Trivago & trip advisor. Except this we also improve reservation ...
See full reviewOwner
2.0195914610674 months ago
Verified
... We like the advertise features call demand plus which allow us to promote property in various channels, we have google my business, Trivago & trip advisor. Except this we also improve reservation ...
See full reviewOwner
2.0195914612944 months ago
Verified
... We like the advertise features call demand plus which allow us to promote property in various channels, we have google my business, Trivago & trip advisor. Except this we also improve reservation ...
See full reviewOwner
2.0195914615233 months ago
Verified
... We like the advertise features call demand plus which allow us to promote property in various channels, we have google my business, Trivago & trip advisor. Except this we also improve reservation ...
See full reviewOwner
2.0195914617481 months ago
Verified
... We like the advertise features call demand plus which allow us to promote property in various channels, we have google my business, Trivago & trip advisor. Except this we also improve reservation ...
See full reviewOwner
2.0195914619833 months ago
Verified
... For Little Hotelier, we have experience with it for a year, we like the system since it help up improves reservation process a lot, no overbooking, easy to see calendar & room. ...
See full reviewDirector
1.9873333976176 months ago
Verified
... Additional features such as, unified messaging across all OTA’s, ability to derive prices off other room types, features such as Operational schedules for housekeepers & cleaners. ...
See full reviewowner
1.9873333977468 months ago
Verified
... Help manage all the room bookings for each OTP in one place. When a customer books, you can instantly mark the room as booked without having to visit multiple websites, preventing overbooking. It ...
See full reviewProperty Owner
1.9228172688404 months ago
Verified
... • User friendly website and application• Supportive service team. Always enthusiastic show us the new program or new process to improve the property performance, even we very busy, but they still keep taking care. • Can be used in worldwide ...
See full reviewOperations Manager
1.9228172689748 months ago
Verified
... Although overall great, there are few key features that would make Little Hotelier a home run winner in the PMS space. (1) A unified chat box linking the messaging functions of all OTA's into 1 ...
See full reviewOperations Manager
1.9228172690983 months ago
Verified
... Although overall great, there are few key features that would make Little Hotelier a home run winner in the PMS space. (1) A unified chat box linking the messaging functions of all OTA's into 1 ...
See full reviewMarketing Lead
1.9228172692208 months ago
Verified
... Should have more comprehensive APIs so that it could be integrated with CMS systems. Reports are not customizable. Setting up competitors in Insight is tedious and not user friendly. Guest Engagement ...
See full reviewGSA
1.922817269443 months ago
Verified
... I like the inventor. It help me to manage the selling by online travel agencies to be easy and decrease the error about the room management. ...
See full reviewOwner
1.9228172696733 months ago
Verified
... Easy to use the program, Access with all devices like mobile, tablet, desktop, reasonable price, practical UI, fast help support. ...
See full reviewOwner
1.9228172698973 months ago
Verified
... It'd be great if it can merge all properties in one page. Payment gateway should be improved. It's should accept Thai QR code payment. ...
See full reviewOwner
1.9228172700306 months ago
Verified
... It'd be great if it can merge all properties in one page. Payment gateway should be improved. It's should accept Thai QR code payment. ...
See full reviewOwner
1.9228172701643 months ago
Verified
... It'd be great if it can merge all properties in one page. Payment gateway should be improved. It's should accept Thai QR code payment. ...
See full reviewOwner
1.9228172703009 months ago
Verified
... Payment should be improved. It is still not as convenient as it should be. The system should support a wider range of payments, such as QR code payment, and should add more recommendations, such as Facebook ...
See full reviewOwner
1.9228172704267 months ago
Verified
... Payment should be improved. It is still not as convenient as it should be. The system should support a wider range of payments, such as QR code payment, and should add more recommendations, such as ...
See full reviewOwner
1.9228172705645 months ago
Verified
... Payment should be improved. It is still not as convenient as it should be. The system should support a wider range of payments, such as QR code payment, and should add more recommendations, such as ...
See full reviewOwner
1.9228172708061 months ago
Verified
... Payment should be improved. It is still not as convenient as it should be. The system should support a wider range of payments, such as QR code payment, and should add more recommendations, such as Facebook, Line booking channels. Those who say that recommendations from magazines ...
See full reviewOwner
1.9228172710458 months ago
Verified
... If price can change or update from app it will be wonderful. It will easy for rush hour. And if can do bulk management from app it will perfectly. ...
See full reviewAccommodation Manager
1.9228172712194 months ago
Verified
... I like the connectivity and ease of managing multiple ota bookings and maintenance. ...
See full reviewAccommodation Manager
1.9228172713512 months ago
Verified
... I would like to have a connection to the phone system to make it easier and faster to use than before. ...
See full reviewoperation
1.9228172716181 months ago
Verified
... I have many OTAs and channel manager help me to saving my time. Recurrently it a peak season I don't have to worry about overbooking ...
See full reviewBoard Manager
1.8905592072241 months ago
Verified
... If there are some group of users training for improve skills and technique inthe future, it will be great and update news about marketing. ...
See full reviewOwner
1.8905592073477 months ago
Verified
... Payment gateway should have many methods to support, I want QR code or transfer money link with mobile banking. should add in this system. ...
See full reviewOwner
1.8905592075198 months ago
Verified
... Payment gateway should have many methods to support, I want QR code or transfer money link with mobile banking. should add in this system. ...
See full reviewFront desk
1.8905592077505 months ago
Verified
... The payment was not 100% complete when we need the guest to transfer and should have the way to sccan QR code or mobile banking to transfer be fore booking confirmation ...
See full reviewOwner
1.8905592079884 months ago
Verified
... Channel manager update fast no overbooking since I use this system save time can connect to many website in one system. ...
See full reviewOwner
1.8905592082277 months ago
Verified
... The system is really simple to use and user-friendly. ...
See full reviewManagement
1.8583011439322 months ago
Verified
... Sometimes happen overbooked from OTAs, they booked at the same time within a second. But it happened only 1 time, lucky I have the spare room ...
See full reviewManagement
1.858301144064 months ago
Verified
... Sometimes happen overbooked from OTAs, they booked at the same time within a second. But it happened only 1 time, lucky I have the spare room ...
See full reviewManagement
1.8583011441991 months ago
Verified
... Sometimes happen overbooked from OTAs, they booked at the same time within a second. But it happened only 1 time, lucky I have the spare room ...
See full reviewFront Desk Officer
1.8583011443545 months ago
Verified
... Whatsapps/wechat customer service would be great for the convenience, we are all using social network nowadays instead of phone call. ...
See full reviewFront Desk Officer
1.8583011444822 months ago
Verified
... Whatsapps/wechat customer service would be great for the convenience, we are all using social network nowadays instead of phone call. ...
See full reviewOwner
1.8583011446057 months ago
Verified
... Channel manager it helps to connect with many OTAs as you want so we can sell in many platform without worry about overbooking. ...
See full reviewOwner
1.8583011447297 months ago
Verified
... Channel manager it helps to connect with many OTAs as you want so we can sell in many platform without worry about overbooking. ...
See full reviewOwner
1.858301144966 months ago
Verified
... Make it easier to open and close rooms through online channels, without having to spend time closing the rooms in each app individually. ...
See full reviewManager
1.8583011452012 months ago
Verified
... Probably to integrate more functions from their website to the app like unallocated space in the calendar to freely move the reservation during full occupation. However, all of the functions are ...
See full reviewOwner
1.8583011454365 months ago
Verified
... We would like to be able to close the availability of our rooms in one channel in particular. It is possible to close all OTAs at once, however you cannot select only one channel at the moment. Hope ...
See full reviewDirector
1.8583011456791 months ago
Verified
... Our property goal is to close room availability in a specific channel at times. It is possible to close all OTAs at once, however LH system cannot select only one channel at this time. We hope this ...
See full reviewDirector
1.8583011459061 months ago
Verified
... The LH System is wonderful system for my property, and the prices are very competitive. An easy approach for managing our inventory and rates. Furthermore, the Little Hotelier smartphone mobile ...
See full reviewOwner
1.8583011461358 months ago
Verified
... Sometimes the system is slow, slow update, using 2 devices, slow update on both devices because there will be a front desk and a housekeeper's device. Sometimes the room is blocked for repair but the system does not show that the room is blocked, so sometimes the room is blocked for repair but the system does not show that the room is blocked, so customers make a reservation and have problems. And the problem of making a reservation, editing the account number information but not showing the new account number information for customers to transfer ...
See full reviewOwner
1.8583011464285 months ago
Verified
... From my opinion, Little Hotelier system is a useful system, easy to manage reservations, I can see all reservation from all otas in same calendar. It safe time a lot. ...
See full reviewOwner
1.8583011466715 months ago
Verified
... The Little Hotelier have application for IOS & android, I like it but some of page in computer can use but in the application cannot. ...
See full reviewOwner
1.8583011469045 months ago
Verified
... Beside the easy management & reservations process easier, we can see that there are opportunities increased from the system by opening more channels for selling like OTAs & etc. ...
See full reviewManager
1.8583011471278 months ago
Verified
... Little Hotelier helps me to manage all online travel agent together. Previously, I have to manage allotment separate OTAs so sometime it's very easy to have overbooking cases. ...
See full reviewOwner
1.8583011473548 months ago
Verified
... We use Little Hotelier for a wheile and we can see that the number of bookings came from everywhere OTAs, Direct & walk in. ...
See full reviewOwner
1.8583011475803 months ago
Verified
... We use Little Hotelier for a wheile and we can see that the number of bookings came from everywhere OTAs, Direct & walk in. ...
See full reviewOwner
1.8260430832882 months ago
Verified
... It's a useful system it connects to all platforms, availability and prices are updated automatically. This prevents double bookings. Another things is you can get bookings from your own website. This ...
See full reviewOwner
1.8260430835241 months ago
Verified
... It's a useful system it connects to all platforms, availability and prices are updated automatically. This prevents double bookings. Another things is you can get bookings from your own website. This ...
See full reviewOwner
1.8260430837522 months ago
Verified
... I like the Little Hotelier because it helps me to manage property in various OTAs easily, single dashboard & can update price to all channels with real time. I have my friend who also using the ...
See full reviewOwner
1.8260430839785 months ago
Verified
... I like Khun Nan Teaching very much. Because the teaching is easy to understand. calm, respectful to me. ...
See full reviewOwner
1.8260430841148 months ago
Verified
... I like Khun Nan Teaching very much. Because the teaching is easy to understand. calm, respectful to me. ...
See full reviewOwner
1.8260430842421 months ago
Verified
... I think everything is good, but there are only some websites like agoda. There may be a little problem that we have to go to YCS again. ...
See full reviewOwner
1.8260430843802 months ago
Verified
... I like Khun Nan Teaching very much. Because the teaching is easy to understand. calm, respectful to me. ...
See full reviewOwner
1.8260430845075 months ago
Verified
... I think everything is good, but there are only some websites like agoda. There may be a little problem that we have to go to YCS again. ...
See full reviewGeneral manager
1.7615269556 months ago
Verified
... Little Hotelier is a system that helps small hotel, manage bookings and guests. For a small hotel like us, it can save time and make work easier, especially for front office staff. It works well with platform ...
See full reviewGeneral manager
1.7615269557299 months ago
Verified
... Little Hotelier is a system that helps small hotel, manage bookings and guests. For a small hotel like us, it can save time and make work easier, especially for front office staff. It works well with ...
See full reviewAdmin
1.7615269559707 months ago
Verified
... I like about the link of every app to prevent mistakes about blocking the booking date and like that we can sell pool villas in every app with peace of mind. I think there should be more bookings. ...
See full reviewAdmin
1.7615269562003 months ago
Verified
... I like about the link of every app to prevent mistakes about blocking the booking date and like that we can sell pool villas in every app with peace of mind. I think there should be more bookings. ...
See full reviewAdmin
1.7615269564102 months ago
Verified
... I like about the link of every app to prevent mistakes about blocking the booking date and like that we can sell pool villas in every app with peace of mind. I think there should be more bookings. ...
See full reviewPool villa management
1.7615269565423 months ago
Verified
... Easy to connect, Extensive Connectivity ...
See full reviewadmin.
1.76152695667 months ago
Verified
... What i like the most is to set or adjust the price in one place but can change in the app at the same time without wasting time changing apps one by one which may cause us to make mistakes. ...
See full reviewadmin.
1.7615269568067 months ago
Verified
... After i finished training the system, I felt that it was easy to manage about the date the customer booked because teh system blocked the booking date with the app that i was a partner wiht. ...
See full reviewOwner
1.7292688924134 months ago
Verified
... With Little Hotelier, we can update all availibility to all the channels. Online agents, Direct, Walk-in so we can reduce the overbooking case a lot and it's very comfortable as well. ...
See full reviewOwner
1.7292688925582 months ago
Verified
... With Little Hotelier, we can update all availibility to all the channels. Online agents, Direct, Walk-in so we can reduce the overbooking case a lot and it's very comfortable as well. ...
See full reviewOwner
1.7292688927931 months ago
Verified
... Front Desk Help to save the time because front desk can see everything to this and no need to see many application. ...
See full reviewOwner
1.7292688930201 months ago
Verified
... I want the system to be able to pull chats from all OTAs as well. I don't want to reply in multiple places. ...
See full reviewOwner
1.7292688931978 months ago
Verified
... Make it easier to open and close rooms through online channel because Little Hotelier can save my time and help my life easier. ...
See full reviewOwner
1.7292688933352 months ago
Verified
... Nothing much, only the payment gateway options should be more options than current, it would be great if the platform supports local bank account transfer. ...
See full reviewOwner
1.7292688934741 months ago
Verified
... Nothing much, only the payment gateway options should be more options than current, it would be great if the platform supports local bank account transfer. ...
See full reviewOwner
1.7292688936029 months ago
Verified
... It is partnered with many OTAs, which is very convenient. You mostly manage everything through one platform. Support is also very good. ...
See full reviewOwner
1.7292688937283 months ago
Verified
... It is partnered with many OTAs, which is very convenient. You mostly manage everything through one platform. Support is also very good. ...
See full reviewOwner
1.7292688938859 months ago
Verified
... It is partnered with many OTAs, which is very convenient. You mostly manage everything through one platform. Support is also very good. ...
See full reviewOwner
1.7292688941174 months ago
Verified
... The Little Hotelier didn't have payment gateway, and also when it connect with Airbnb, we cannot map 2 listings into the system. It would be nice if we can do listings in 1 system. For now we use ...
See full reviewOwner
1.7292688943601 months ago
Verified
... The Little Hotelier didn't have payment gateway, and also when it connect with Airbnb, we cannot map 2 listings into the system. It would be nice if we can do listings in 1 system. For now we use ...
See full reviewManager
1.7292688946442 months ago
Verified
... Can manage hotel reservation very easily because it holding every OTA in one stop. ...
See full reviewOwner
1.7292688947823 months ago
Verified
... Integration with certain third-party platforms can sometimes be complex and time-consuming. Enhanced training materials for onboarding new users would also be beneficial. ...
See full reviewOwner
1.729268894919 months ago
Verified
... Siteminder simplify managing OTAs and reservations with their intuitive interface, saving significant time and boosting productivity. Very good I like it. ...
See full reviewOwner
1.7292688950426 months ago
Verified
... Sometimes the connection of Channel Manager between Little Hotelier and Agoda is not work well, but right now this problem is no longer anymore. ...
See full reviewOwner
1.7292688951964 months ago
Verified
... Sometimes the connection of Channel Manager between Little Hotelier and Agoda is not work well, but right now this problem is no longer anymore. ...
See full reviewOwner
1.7292688954301 months ago
Verified
... Sometimes the connection of Channel Manager between Little Hotelier and Agoda is not work well, but right now this problem is no longer anymore. ...
See full reviewowner
1.6647527666245 months ago
Verified
... 1. The update time for bookings from other OTA and synchronization with Little Hotelier system should be much faster, as it can lead to overbooking. 2. When the hotel manages the calendar and assigns ...
See full reviewowner
1.6647527668638 months ago
Verified
... 1. The update time for bookings from other OTA and synchronization with Little Hotelier system should be much faster, as it can lead to overbooking. 2. When the hotel manages the calendar and assigns ...
See full reviewOwner
1.6647527670893 months ago
Verified
... Little Hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.664752767326 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometime. ...
See full reviewManager
1.6647527675515 months ago
Verified
... Explaining the solutions to us and provide good suggestion regarding SiteMinder and Little Hotelier, also provide immediate feedback all the issue we faced. ...
See full reviewManager
1.6647527677823 months ago
Verified
... Explaining the solutions to us and provide good suggestion regarding SiteMinder and Little Hotelier, also provide immediate feedback all the issue we faced. ...
See full reviewManager
1.66475276801 months ago
Verified
... Explaining the solutions to us and provide good suggestion regarding SiteMinder and Little Hotelier, also provide immediate feedback all the issue we faced. ...
See full reviewOperation Manager
1.6324947036339 months ago
Verified
... One of the standout features of Little Hotelier is its incredible ease of use. The interface is thoughtfully designed, offering an intuitive layout that requires minimal training to navigate. This simplicity allows both management and staff to quickly adapt, saving time and reducing errors. The real-time synchronization of bookings across multiple platforms is another feature that deserves applause. It ensures that room availability is consistently updated on the hotel’s website, OTAs, and walk-in systems. This significantly reduces the risk of double bookings, which can be a common and costly problem for hotels. The reporting and analytics tools ...
See full reviewOperation Manager
1.6324947037731 months ago
Verified
... While the software offers an impressive range of features, there is room for improvement in a few areas. The mobile app, for instance, could use additional functionality. While it’s helpful for basic tasks like checking reservations, adding more robust features such as advanced reporting or direct communication with staff would make it even more versatile for on-the-go management. The customization options could also be expanded. For instance, while the software does offer templates for guest communications, more flexibility in branding and tone would be beneficial for hotels that want to maintain a consistent brand image. Integration with external tools, like local accounting software or niche payment gateways, could be smoother ...
See full reviewOperation Manager
1.6324947039176 months ago
Verified
... While the software offers an impressive range of features, there is room for improvement in a few areas. The mobile app, for instance, could use additional functionality. While it’s helpful for basic tasks like checking reservations, adding more robust features such as advanced reporting or direct communication with staff would make it even more versatile for on-the-go management. The customization options could also be expanded. For instance, while the software does offer templates for guest communications, more flexibility in branding and tone would be beneficial for hotels that want to maintain a consistent brand image. Integration ...
See full reviewOperation Manager
1.6324947040431 months ago
Verified
... One of the standout features of Little Hotelier is its incredible ease of use. The interface is thoughtfully designed, offering an intuitive layout that requires minimal training to navigate. This simplicity allows both management and staff to quickly adapt, saving time and reducing errors. The real-time synchronization of bookings across multiple platforms is another feature that deserves applause. It ensures that room availability is consistently updated on the hotel’s website, OTAs, and walk-in systems. This significantly reduces the risk of double bookings, which can be a common and costly problem for hotels. The reporting and analytics tools are another highlight. They offer detailed insights into occupancy rates, revenue, and guest preferences. These reports are invaluable for making strategic decisions, such as optimizing pricing strategies or identifying peak booking periods. Automation is at the core of this software, and it excels at handling repetitive tasks. From sending reservation confirmations to generating invoices, the software takes care of it all. This automation not only saves time but also ensures a more consistent and professional level of service. The software also integrates well with popular payment ...
See full reviewOperation Manager
1.6324947041711 months ago
Verified
... One of the standout features of Little Hotelier is its incredible ease of use. The interface is thoughtfully designed, offering an intuitive layout that requires minimal training to navigate. This simplicity allows both management and staff to quickly adapt, saving time and reducing errors. The real-time synchronization of bookings across multiple platforms is another feature that deserves applause. It ensures that room availability is consistently updated on the hotel’s website, OTAs, and walk-in systems. This significantly reduces the risk of double bookings, which can be a common and costly problem for hotels. The reporting and analytics tools are another highlight. They offer detailed insights into occupancy rates, revenue, and guest preferences. These reports are invaluable for making strategic decisions, such as optimizing pricing strategies or identifying peak booking periods. Automation is at the core of this software, and it excels at handling repetitive tasks. From sending reservation confirmations to generating invoices, the software takes care of it all. This automation not only saves time but also ensures a more consistent and professional level of service. The software also integrates well with popular payment gateways, allowing for secure and seamless transactions. This is particularly beneficial for international guests, as it support ...
See full reviewOperation Manager
1.6324947043261 months ago
Verified
... One of the standout features of Little Hotelier is its incredible ease of use. The interface is thoughtfully designed, offering an intuitive layout that requires minimal training to navigate. This simplicity allows both management and staff to quickly adapt, saving time and reducing errors. The real-time synchronization of bookings across multiple platforms is another feature that deserves applause. It ensures that room availability is consistently updated on the hotel’s website, OTAs, and walk-in systems ...
See full reviewOperation Manager
1.6324947045721 months ago
Verified
... While the software offers an impressive range of features, there is room for improvement in a few areas. The mobile app, for instance, could use additional functionality. While it’s helpful for basic tasks like checking reservations, adding more robust features such as advanced reporting or direct communication with staff would make it even more versatile for on-the-go management. The customization options could also be expanded. For instance, while the software does offer templates for guest communications, more flexibility in branding and tone would be beneficial for hotels that want to maintain a consistent brand image. Integration with external tools, like local ...
See full reviewOperation Manager
1.6324947048126 months ago
Verified
... One of the standout features of Little Hotelier is its incredible ease of use. The interface is thoughtfully designed, offering an intuitive layout that requires minimal training to navigate. This simplicity allows both management and staff to quickly adapt, saving time and reducing errors. The real-time synchronization of bookings across multiple platforms is another feature that deserves applause. It ensures that room availability is consistently updated on the hotel’s website, OTAs, and walk-in systems. This significantly reduces the risk of double bookings, which can be a common and costly problem for hotels. The reporting and analytics tools are another highlight. They offer detailed insights into occupancy rates, revenue, and guest preferences. These reports are invaluable for making strategic decisions, such as optimizing pricing strategies or identifying peak booking periods. Automation is at the core of this software, and it excels at handling repetitive tasks. From sending reservation confirmations to generating invoices, the software takes care of it all. This automation not only saves time but also ensures a more consistent and professional level of service. The software also integrates well with popular ...
See full reviewOwner
1.6324947049694 months ago
Verified
... What impressed me the most about this software is how well it integrates with the everyday challenges of running a hotel. The user interface is clean, simple, and incredibly intuitive. Even without ...
See full reviewOwner
1.6324947051001 months ago
Verified
... What impressed me the most about this software is how well it integrates with the everyday challenges of running a hotel. The user interface is clean, simple, and incredibly intuitive. Even without extensive training, my team was able to get up to speed quickly, which saved us both time and effort during the onboarding process. The booking synchronization feature is a lifesaver. It ensures that room availability updates in real-time across all platforms—whether it’s our website, third-party OTAs, or even in-house systems. This alone has helped us avoid the dreaded issue of double bookings and keeps everything running smoothly. I also appreciate the software's detailed reporting tools ...
See full reviewOwner
1.6324947052479 months ago
Verified
... While the software is undeniably robust, a few tweaks could make it even better. For example, the mobile app is good for basic tasks but feels a bit limited. It would be great to have more advanced features on mobile, like real-time reports or the ability to communicate with staff directly through the app. Customization is another area that could see improvement. The email templates and guest communication tools work well, but I wish there were more options to align them perfectly with our brand’s tone and design. Also, while the software integrates with popular tools, it would be helpful if it worked with more local systems, such as region ...
See full reviewOwner
1.6324947053805 months ago
Verified
... In my opinion, I think Little Hotelier is a good system that helps me update reservation to OTAs. I don't have to go to OTAs backend to cut the room so everyday I feel it helps me have more time & ...
See full reviewOwner
1.6324947055044 months ago
Verified
... In my opinion, I think Little Hotelier is a good system that helps me update reservation to OTAs. I don't have to go to OTAs backend to cut the room so everyday I feel it helps me have more time & ...
See full reviewOwner
1.6324947056758 months ago
Verified
... Beside the OTA registrations, if can do it would be great. Other things might be Thailand support chat. Because now if we go in chat, we have to communicate in english. ...
See full reviewOwner
1.6324947059203 months ago
Verified
... I use Little Hotelier for my small hotel, which has 14 rooms. Most of my bookings come from OTAs like Booking.com and Airbnb. The system helps me manage everything in one place, so it is easier to ...
See full reviewOwner
1.6324947061596 months ago
Verified
... I use Little Hotelier for my small hotel, which has 14 rooms. Most of my bookings come from OTAs like Booking.com and Airbnb. The system helps me manage everything in one place, so it is easier to ...
See full reviewOwner
1.6324947062948 months ago
Verified
... Support direct booking from social media ...
See full reviewOwner
1.6324947064203 months ago
Verified
... Little Hotelier has direct booking system. The system allows guests to book directly on my Facebook. This is very helpful because I don’t need to pay OTA commissions for these bookings. ...
See full reviewOwner
1.6002366420326 months ago
Verified
... We liked the fact that it linked with so many different booking platforms and the channel manager options as well as updates. ...
See full reviewOwner
1.6970108357251 months ago
Verified
... I use Little Hotelier for manage backend of hotel. It make my life easier and can sale hotel in many platform. ...
See full reviewOwner
1.6970108359771 months ago
Verified
... The ability to integrate a direct booking link on our Facebook page has significantly increased our direct reservations, very good. ...
See full reviewOwner
1.6970108364453 months ago
Verified
... The ability to integrate a direct booking link on our Facebook page has significantly increased our direct reservations, very good. ...
See full reviewOwner
1.6970108366921 months ago
Verified
... The interface is simple yet powerful, and adding a Facebook booking link has helped us reduce dependency on OTAs. Overall it's good. ...
See full reviewOwner
1.6970108368981 months ago
Verified
... Managing availability and rates is quick and easy, and the Facebook integration brings in more direct bookings seamlessly. All good. ...
See full reviewOwner
1.6970108370311 months ago
Verified
... The simple interface is ideal for small teams, and the Facebook booking link integration has been a game-changer for direct sales. ...
See full reviewOwner
1.5679785790942 months ago
Verified
... Little Hotelier is simple to use, offers excellent features for reservations and channel management, and provides a reliable way to handle all operations effectively. ...
See full reviewOwner
1.5679785792484 months ago
Verified
... The platform could include an accounting and POS system. Adding these features would create a seamless experience without needing other vendors. ...
See full reviewOwner
1.5679785793754 months ago
Verified
... The platform could include an accounting and POS system. Adding these features would create a seamless experience without needing other vendors. ...
See full reviewOwner
1.5679785795023 months ago
Verified
... Little Hotelier provides a user-friendly interface, smooth OTA integration, and effective tools for managing bookings and reports. It simplifies operations and saves valuable time. ...
See full reviewOwner
1.5679785796576 months ago
Verified
... Little Hotelier combines efficiency, ease of use, and robust functionality. It integrates smoothly with OTAs and keeps daily management simple and stress-free. ...
See full reviewOwner
1.5679785798872 months ago
Verified
... Little Hotelier combines efficiency, ease of use, and robust functionality. It integrates smoothly with OTAs and keeps daily management simple and stress-free. ...
See full reviewOwner
1.5679785801191 months ago
Verified
... Little Hotelier combines efficiency, ease of use, and robust functionality. It integrates smoothly with OTAs and keeps daily management simple and stress-free. ...
See full reviewOwner
1.5679785803166 months ago
Verified
... Little Hotelier offers a comprehensive solution for reservations, channel management, and reporting. The user-friendly interface makes managing hotel operations smooth and stress-free. ...
See full reviewOwner
1.5679785804518 months ago
Verified
... Sometimes, overbooking occurs despite the system's features. Improving synchronization with OTAs to prevent this issue would make it even more reliable. ...
See full reviewOwner
1.5679785805985 months ago
Verified
... Little Hotelier is an excellent platform for managing reservations, streamlining operations, and integrating seamlessly with OTAs. It’s reliable and simplifies hotel operations effectively. ...
See full reviewOwner
1.5679785807366 months ago
Verified
... Little Hotelier simplifies managing bookings, payments, and OTAs. Its functionality and reliability make it an essential tool for small hotels. ...
See full reviewOwner
1.5679785808636 months ago
Verified
... Little Hotelier simplifies managing bookings, payments, and OTAs. Its functionality and reliability make it an essential tool for small hotels. ...
See full reviewOwner
1.5679785810824 months ago
Verified
... Little Hotelier combines powerful tools for reservations, channel management, and reporting in one intuitive platform. It’s a fantastic solution for managing small hotel operations. ...
See full reviewOwner
1.5679785813191 months ago
Verified
... Integrating a QR code payment option in the payment gateway would improve flexibility and make transactions easier for customers and hotel operators. ...
See full reviewOwner
1.5679785815528 months ago
Verified
... Integrating a QR code payment option in the payment gateway would improve flexibility and make transactions easier for customers and hotel operators. ...
See full reviewOwner
1.5679785817776 months ago
Verified
... Adding a QR code option for payments in the gateway would be an excellent addition, making the payment process more seamless and modern. ...
See full reviewOwner
1.5679785820012 months ago
Verified
... The payment gateway could benefit from adding a QR code payment option, allowing guests more flexibility and simplifying the payment process for the hotel. ...
See full reviewOwner
1.5679785822413 months ago
Verified
... Integrating a QR code payment option into the payment gateway would be a useful feature, providing an additional, convenient way for guests to pay. ...
See full reviewOwner
1.5679785824742 months ago
Verified
... Integrating a QR code payment option into the payment gateway would be a useful feature, providing an additional, convenient way for guests to pay. ...
See full reviewOwner
1.5679785827128 months ago
Verified
... Integrating a QR code payment option into the payment gateway would be a useful feature, providing an additional, convenient way for guests to pay. ...
See full reviewGeneral Manager
1.5679785829473 months ago
Verified
... We would love to see additional integrations with other hotel management systems in future updates. It would also be great to have more flexibility in the reporting options, allowing for a more ...
See full reviewDirector
1.5357205186705 months ago
Verified
... Little Hotelier is a good system helps me easy to update reservation to OTAs. no need to go to each OTAs. ...
See full reviewDirector
1.5357205188982 months ago
Verified
... Little Hotelier is a good system helps me easy to update reservation to OTAs. no need to go to each OTAs. ...
See full reviewOwner
1.5034624546207 months ago
Verified
... We use Little Hotelier to manage our property easily by see all reservations together. We found that there are increasing number from Agoda & bookings after we used system as well. ...
See full reviewOwner
1.5034624548503 months ago
Verified
... With Little Hotelier, the feature I like the most is the channel manager. Now we mapped 7 OTAs with Little Hotelier and it helps us manage all reservations very easily & simply. ...
See full reviewOwner
1.5034624550855 months ago
Verified
... Little Hotelier helps us open opportunities for bookings by sending room to various channels. I can see booking uplift with significant number after we open selling in various OTAs. ...
See full reviewOwner
1.4712043908009 months ago
Verified
... I want the system to allow attaching payment slips directly into the system, making it easier and more accurate to verify customer transactions. ...
See full reviewOwner
1.4712043910275 months ago
Verified
... Enable viewing all information in one place, providing quick access to customer details and allowing faster processing o f requests. ...
See full reviewOwner
1.4712043914419 months ago
Verified
... Little Hotelier help us to manage many online travel agency together such as booking.com & agoda. From our dashboard we can see that most of the reservations came from online so it's good to have the ...
See full reviewOwner
1.4712043915815 months ago
Verified
... The other thing we like in Little Hotelier is the report tab. Sometimes I would like to know what's the occupancy & which OTAs give us the booking. We can check it with report tab. ...
See full reviewOwner
1.4712043917126 months ago
Verified
... The other thing we like in Little Hotelier is the report tab. Sometimes I would like to know what's the occupancy & which OTAs give us the booking. We can check it with report tab. ...
See full reviewFront
1.4712043918533 months ago
Verified
... Little Hotelier automatically syncs my rates and availability on Booking.com and Airbnb. I no longer worry about double bookings or manually updating each platform. ...
See full reviewOwner
1.4389463274612 months ago
Verified
... System is very good it help to manage and reduce over booking. Can connect with so many OTAs and also have mobile app. ...
See full reviewFront manager
1.438946327587 months ago
Verified
... Sometime the booking from OTA that should show in calendar we cannot find it. Sometimes we have to direct support to check it. ...
See full reviewAdmind
1.4389463277453 months ago
Verified
... The integration with some platforms could be faster, as there are occasional delays in updates. Additionally, it would be helpful if the guest communication tools allowed more personalized message ...
See full reviewAdmind
1.4389463279798 months ago
Verified
... The integration with some platforms could be faster, as there are occasional delays in updates. Additionally, it would be helpful if the guest communication tools allowed more personalized message ...
See full reviewOwner
1.4389463282105 months ago
Verified
... Online chat support is excellent to resolve issues. Front Desk is intuitive and very easy to use. Connectivity to OTA's works well. ...
See full reviewOwner
1.4389463284424 months ago
Verified
... Online chat support is excellent to resolve issues. Front Desk is intuitive and very easy to use. Connectivity to OTA's works well. ...
See full reviewGerencia
1.4389463286802 months ago
Verified
... Ease of Reservations #reservations and check-in ...
See full reviewGerencia
1.4389463289105 months ago
Verified
... Ease of Reservations #reservations and check-in ...
See full reviewOwner
1.4066882646319 months ago
Verified
... The direct booking should have the payment tool. Not just a PayPal because most of the customer in Thailand market not use PayPal. ...
See full reviewManager
1.4066882648667 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full reviewManager
1.4066882651176 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full reviewManager
1.4066882653491 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full reviewManager
1.4066882655877 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full reviewManager
1.4066882658218 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full reviewManager
1.4066882660585 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full review民宿管家
1.4066882662888 months ago
Verified
... Some booking websites (such as Agoda, Trip.com) have slower update speeds, which can lead to double bookings. Additionally, it is not possible to display different dates and room types within a ...
See full review民宿管家
1.4066882665263 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes in revenue, occupancy rates, and other metrics. It automatically imports customer information from the booking websites, which is very convenient. The ability to search for orders using the customer's name and booking number is also very helpful. Particularly, since each booking website has its own unique English ...
See full reviewHotel reservation
1.4066882667548 months ago
Verified
... Little Hotelier support our reservation process, all direct booking from facebook direct to the system and cut allotment form OTAs ...
See full reviewOwner
1.4066882669799 months ago
Verified
... For our business plan that we use just less OTAs, I don't think it worth too much. Have to open more OTAs to make it better. ...
See full reviewOwner
1.4066882672256 months ago
Verified
... For our business plan that we use just less OTAs, I don't think it worth too much. Have to open more OTAs to make it better. ...
See full reviewOwner
1.4066882674776 months ago
Verified
... The Little Hotelier system consolidates bookings & reservations from all OTAs into one easy-to-read calendar This makes it simple to see availability and make adjustments as we needed. ...
See full reviewOwner
1.4066882677098 months ago
Verified
... The Little Hotelier system consolidates bookings & reservations from all OTAs into one easy-to-read calendar This makes it simple to see availability and make adjustments as we needed. ...
See full reviewFront
1.406688267945 months ago
Verified
... Little Hotelier keeps my availability and pricing synced across all OTAs. This eliminates double bookings and ensures accuracy for guests booking through different platforms. ...
See full reviewOwner
1.4066882681747 months ago
Verified
... The system is very simple, I can manage my bookings and respond to guests while on the go using just my phone. ...
See full reviewOwner
1.3744302038889 months ago
Verified
... Little hotelier is a very easy to use system. I am using it at another property to manage all reservations. Dashboard is clear to see. ...
See full reviewMarketing Manager
1.3744302043082 months ago
Verified
... The Little Hotelier system is very simple and easy to use. Every thing is in one place so it is very convenient. The great ability to modify restrictions (rates, minimum length of stay, allotment, etc) on one place and then replicate those changes across ...
See full reviewReservation Manager
1.3744302045053 months ago
Verified
... The Little Hotelier system is very easy to use. Every thing is integrated in one place so it is very convenient. The great system can modify restrictions (rates, minimum length of stay, allotment, ...
See full reviewReservation Manager
1.3744302047092 months ago
Verified
... The Little Hotelier system is very easy to use. Every thing is integrated in one place so it is very convenient. The great system can modify restrictions (rates, minimum length of stay, allotment, ...
See full reviewReservation Manager
1.3744302049126 months ago
Verified
... The Little Hotelier system is very easy to use. Every thing is integrated in one place so it is very convenient. The great system can modify restrictions (rates, minimum length of stay, allotment, etc) on one place and then replicate those changes across ...
See full reviewOwner
1.3744302051157 months ago
Verified
... I use Little Hotelier sometimes since when the setting up process it connected everything together. All bookings will come into same calendar, we can update price & room in the system. ...
See full reviewOwner
1.3744302053129 months ago
Verified
... I use Little Hotelier sometimes since when the setting up process it connected everything together. All bookings will come into same calendar, we can update price & room in the system. ...
See full reviewOwner
1.3744302055149 months ago
Verified
... The Little Hotelier system ensures that availability, rates, and inventory are instantly updated on all connected OTAs, reducing manual errors. It support our property a lot. ...
See full reviewOwner
1.3744302057172 months ago
Verified
... Processing payments requires third-party tools or manual tracking, which adds extra work. In Thailand it can connect just only some provider. ...
See full reviewOwner
1.3744302059188 months ago
Verified
... Processing payments requires third-party tools or manual tracking, which adds extra work. In Thailand it can connect just only some provider. ...
See full reviewOwner
1.374430206129 months ago
Verified
... Processing payments requires third-party tools or manual tracking, which adds extra work. In Thailand it can connect just only some provider. ...
See full reviewOwner
1.3744302063325 months ago
Verified
... Connect with various booking channels ...
See full reviewSales & Marketing Manager
1.3744302065345 months ago
Verified
... We are very happy with the system. Perhaps in the future our the accounting system to be more compatible to our needs at the moment. Thank you. ...
See full reviewFront Office Manager
1.3744302067328 months ago
Verified
... We are satisfied with the Little Hotelier system. Perhaps in the future, our accounting system will be better suited with our current needs in using the Little Hotelier System. Thank you. ...
See full reviewFront Office Manager
1.3744302069269 months ago
Verified
... Thank you for creating such a wonderful system for our property. Thank you.The Little Hotelier system is excellent and simple to use for managing our reservations in one spot. Inventory is quite simple to use, as is mapping, and system alerts are timely and simple to interpret for newcomers. The booking system has a very graphic and intuitive interface. The channel manager saves us a lot of time by keeping ...
See full reviewFront Office Manager
1.3744302071371 months ago
Verified
... We are satisfied with the Little Hotelier system. Perhaps in the future, our accounting system will be better suited with our current needs in using the Little Hotelier System. Thank you. ...
See full reviewOwner
1.374430207332 months ago
Verified
... Now in peak season, we're having many customer come to visit. One of the reason make our hotel has many booking is selling in various channles & Little hotelier's supporting it. ...
See full reviewAccount Receivable
1.3744302075325 months ago
Verified
... LH is a great system for our property. The Little Hotelier system simplifies our reservation management with its user-friendly interface. Inventory and mapping are both simple and use to new users. The booking system has an extremely graphic and user-friendly style. The channel manager saves us a lot of time by keeping all of the agencies ...
See full reviewAccount Receivable
1.3744302077333 months ago
Verified
... We are very satisfied with the LH system. If possible, It would be great if our the accounting system to be more compatible to our needs with LH system in the future . Thank you. ...
See full reviewAccount Receivable
1.3744302079323 months ago
Verified
... We are very satisfied with the LH system. If possible, It would be great if our the accounting system to be more compatible to our needs with LH system in the future . Thank you. ...
See full reviewOwner
1.3744302081269 months ago
Verified
... The system is good, support is good. We're planning to register in online agencies. It would be nice if Little Hotelier can help us register online agents. ...
See full reviewOwner
1.3744302083218 months ago
Verified
... The system is good, support is good. We're planning to register in online agencies. It would be nice if Little Hotelier can help us register online agents. ...
See full reviewOwner
1.3744302085237 months ago
Verified
... I use Little Hotelier to increase direct booking opportunities. Now we're putting the direct booking in facebook, instragram for letting customer book to us. ...
See full reviewOwner
1.3744302087209 months ago
Verified
... I use Little Hotelier to increase direct booking opportunities. Now we're putting the direct booking in facebook, instragram for letting customer book to us. ...
See full reviewOwner
1.374430208924 months ago
Verified
... I use Little Hotelier to increase direct booking opportunities. Now we're putting the direct booking in facebook, instragram for letting customer book to us. ...
See full reviewOwner
1.3421721446083 months ago
Verified
... Little hotelier support our reservations process a lot, it very easy to check-in check out and adjust the rooms. It also link with OTA and helps us mange room available as well. ...
See full reviewOwner
1.3421721448055 months ago
Verified
... Direct booking is good, now we have payment gateway as paypal so it's easy to take payment from customer but in the early stage we're quite struggle to find the payment solution as well. ...
See full reviewOwner
1.3421721449425 months ago
Verified
... Direct booking is good, now we have payment gateway as paypal so it's easy to take payment from customer but in the early stage we're quite struggle to find the payment solution as well. ...
See full reviewOwner
1.3421721450717 months ago
Verified
... I want the system to allow attaching slips directly within the system because it’s much easier to check compared to sending them via Facebook chat. ...
See full reviewOwner
1.3421721452177 months ago
Verified
... I want the system to allow attaching slips directly within the system because it’s much easier to check compared to sending them via Facebook chat. ...
See full reviewOwner
1.3421721453435 months ago
Verified
... I want the system to allow attaching slips directly within the system because it’s much easier to check compared to sending them via Facebook chat. ...
See full reviewOwner
1.342172145479 months ago
Verified
... I want the system to allow attaching slips directly within the system because it’s much easier to check compared to sending them via Facebook chat. ...
See full reviewValue
Uneconomical
Hoteliers often express varied opinions about the value for money offered by Little Hotelier. Some users feel that while the software provides a comprehensive set of features, its cost is high compared to other alternatives, particularly during low seasons or for properties with fewer rooms. Many appreciate the initial promotions or discounts provided upon starting with the service and hope for similar offers in the future. Despite the pricing concerns, some hoteliers still consider it a worthwhile investment due to the effective channel management it offers, which keeps room availability and prices updated across multiple online travel agencies in real-time, reducing manual errors and boosting efficiency. The capability to streamline bookings by integrating directly with various OTAs without significant manual intervention is particularly valued. Overall, while the cost is a recurring topic of concern, several users deem the software's features and functionalities as beneficial, justifying the investment to an extent.
Manager
13.342172220162 months ago
Verified
... What we love about SiteMinder's Little Hotelier program: - 1. It's easy to use for making reservations, payments, checkin and departures. As well as sending guest confirmations & invoices direct. 2. All our guests information and notes are in one place and can be easily update as needed! 3. The mobile capability is brilliant asset for us as we are a small business and it enables us to check on dates and reservations on the go. 3. The channel manager brings it all together with our third party booking sites. 4. If we need a report it is a very simple process and all reports can be downloaded or printed. 5. We have received great training & support that is ongoing! 6. Little Hotelier has more than halved ...
See full reviewGerente casas rurales
13.342172220346 months ago
Verified
... The easy management of the reservation calendar, and the integration with channels such as Booking and Direct Booking, the completeness of the tool ...
See full reviewFrontdesk
13.342172220489 months ago
Verified
... The customizability of reports could be better, While the software offers basic reporting functions, there is a significant need for enhanced customization features. Users should be able to create ...
See full reviewHousekeeping
13.342172220621 months ago
Verified
... The current inventory management tools are somewhat basic. An advanced module that can handle complex inventory needs, especially for larger hotels with diverse housekeeping requirements, is ...
See full reviewHousekeeping
13.342172220746 months ago
Verified
... The current inventory management tools are somewhat basic. An advanced module that can handle complex inventory needs, especially for larger hotels with diverse housekeeping requirements, is ...
See full reviewmANAGER AND OWNER
13.342172220878 months ago
Verified
... QUIET HANDY SOFTWARE BUT SUPPORT TENDS TO GET LESS GOOD OWER THE YEARS NOT TO EXPENSIF SO PROBALBLY STILL BEST I CAN FIND FOR MY SIZE OF PROPERTY ...
See full reviewmANAGER AND OWNER
13.342172221002 months ago
Verified
... QUIET HANDY SOFTWARE BUT SUPPORT TENDS TO GET LESS GOOD OWER THE YEARS NOT TO EXPENSIF SO PROBALBLY STILL BEST I CAN FIND FOR MY SIZE OF PROPERTY ...
See full reviewmANAGER AND OWNER
13.342172221126 months ago
Verified
... COMMUNICATION AND FEATURE FOR PAYMENT REQUESTS DEMAND PLUS IS NOT REALY A BENEFIT FOR ME JUST A SUPPLEMENTARY COST . ...
See full reviewFinancial Control
13.342172221251 months ago
Verified
... Financial tracking with Little Hotelier is effective, offering clear insights into revenue and expenditures. The integration with accounting software saves time ...
See full reviewGerente
13.342172221513 months ago
Verified
... I think payments could be included in other currencies, such as in our case the Costa Rican colon, and so on with each country, in addition to including the information on beds per room to obtain ...
See full reviewGerente
13.342172221644 months ago
Verified
... I think payments could be included in other currencies, such as in our case the Costa Rican colon, and so on with each country, in addition to including the information on beds per room to obtain better results on occupancy ...
See full reviewHotel manager
13.277656092738 months ago
Verified
... Good friend of little hotel ...
See full reviewHotel manager
13.277656092863 months ago
Verified
... Good friend of little hotel ...
See full reviewOwner
13.277656092984 months ago
Verified
... How the switch to Little Hotelier helped Hotel Taverne save time and generate more bookings ...
See full review
13.180881899567 months ago
Verified
... 1. data analysis like summary of guest nationalities, channels of bookings, lead times, etc. 2. not suitable for hotels with many corporate clients where they need to frequently pull data of each ...
See full review
13.180881899689 months ago
Verified
... 1. data analysis like summary of guest nationalities, channels of bookings, lead times, etc. 2. not suitable for hotels with many corporate clients where they need to frequently pull data of each ...
See full reviewManager
13.116365770781 months ago
Verified
... Pricing on this software is incredible for the amount of features available to you as a property administrator. I recommend Little Hotelier over other software. Also, their customer service, chat, ...
See full reviewManager
13.116365770905 months ago
Verified
... Pricing on this software is incredible for the amount of features available to you as a property administrator. I recommend Little Hotelier over other software. Also, their customer service, chat, ...
See full reviewBusiness
12.95507544845 months ago
Verified
... Support Team and Start up in hotelier system ...
See full reviewBusiness
12.955075448575 months ago
Verified
... They are professional in their work, They always help me to learn faster and solve the problem when i did not know how to use the system ...
See full reviewOwner
12.7615270616 months ago
Verified
... We find managing our holiday unit easy and effortless coordinating two separate booking sites which work in sync and enabling to ensure bookings and check outs ...
See full reviewOwner
10.761527061857 months ago
Verified
... Nothing to be improved. Good and very good ;) ...
See full reviewGeneral Manager
10.729268997789 months ago
Verified
... Amazing HMS for small hotels and B&B ...
See full reviewGeneral Manager
10.72926899803 months ago
Verified
... This is a great product. The calendar view is amazing and it also features great reporting capabilities. The channel manager also works perfectly and it can pass to various OTAs not only the rates ...
See full reviewChief Executive Officer Casaola Mizata
8.9873335143922 months ago
Verified
... The truth is that the channel manager has not served me as well as it should. I have problems with the amounts that come in from Booking.com reservations, since the amounts that come into the calendar are higher, so I have to check them manually on the Booking.com extranet. I have been trying to solve the problem since September, when this error started. They are not interested in solving it, they are only interested in getting paid at the end of the month ...
See full reviewChief Executive Officer Casaola Mizata
8.9873335146013 months ago
Verified
... The truth is that the channel manager has not served me as well as it should. I have problems with the amounts that come in from Booking.com reservations, since the amounts that come into the ...
See full reviewChief Executive Officer Casaola Mizata
8.9873335147932 months ago
Verified
... The truth is that the channel manager has not served me as well as it should. I have problems with the amounts that come in from Booking.com reservations, since the amounts that come into the ...
See full reviewChief
7.5679786762885 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete my cookies (completely log the station out of everything), and contact my ISP. Pretty sure we are getting GYPPED in server power, because our internet is lighting fast and my ISP has no need to throttle text. Overall, the company is impersonal ...
See full reviewChief
7.5679786764837 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand ...
See full reviewChief
7.5679786766835 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete my cookies (completely log the station out of everything), and contact my ISP. Pretty sure we are getting GYPPED in server power, because our internet is lighting fast and my ISP has no need to throttle text. Overall, the company is impersonal, just like their stand in Fitur, which is not designed to be approached. We are extremely ...
See full reviewChief
7.5679786768787 months ago
Verified
... The color coding scheme. It is a shame that we have to completely obliterate it with an inverted color browser extension because the unmodified website has so much white in the background that it ...
See full reviewChief
7.5679786770695 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY ...
See full reviewChief
7.5679786772629 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful ...
See full reviewChief
7.5679786774533 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales ...
See full reviewChief
7.5679786776583 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete my cookies (completely log the station out of everything), and contact my ISP. Pretty sure we are getting GYPPED in server power, because our internet is lighting fast and my ISP has no need to throttle text. Overall, the company is impersonal, just like their stand in Fitur, which is not designed to be approached. We are extremely unhappy. PD: I was saving some rooms for the Taylor Swift concert dates. When I went to increase the rate and open availability, the service decided that it was going to quickly and diligently open availability; however, the rate increase went through about 15 minutes later. I got more bookings than I wanted at a very low rate. We trippin like this weekly. This service eat ...
See full reviewChief
7.5679786778644 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful ...
See full reviewChief
7.5679786780615 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY ...
See full reviewChief
7.5679786782538 months ago
Verified
... The color coding scheme. It is a shame that we have to completely obliterate it with an inverted color browser extension because the unmodified website has so much white in the background that it ...
See full reviewChief
7.5679786784491 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete my cookies (completely log the station out of everything), and contact my ISP. Pretty sure we are getting GYPPED in server power, because our internet is lighting fast and my ISP has no need to throttle text. Overall, the company is impersonal, just like their stand in Fitur, which is not designed to be approached. We are extremely unhappy. PD: I was saving some rooms for the Taylor Swift concert dates. When I went to increase the rate and open availability, the service decided that it was going to quickly and diligently open availability; however, the rate increase went through about 15 minutes later. I got more bookings than I wanted at a very low rate. We trippin like this weekly. This service eat ...
See full reviewHotel manager
5.5034625501829 months ago
Verified
... Pretty good, but missing important tools ...
See full reviewMarketing & events manager
4.6324948084405 months ago
Verified
... Holbrook Hotel reaches full potential by using Little Hotelier’s all-in-one solution ...
See full reviewOwner
4.4712044860566 months ago
Verified
... Convenieint and user friendly. Fast replies from customer service. Reliable servers. I would keep using it but If I fınd better platform whşch allows various property management smoother. I'd ...
See full reviewOwner
4.4712044862627 months ago
Verified
... Deposit payment system. If the check-i is within one month, It charges customers twice rather than taking the money in once. This causing lots of confusion. We have different type of rooms and this ...
See full reviewOwner
4.4066883576333 months ago
Verified
... Product suits my needs for a small operator beds. Keeps things simple and front desk user interface is very easy to learn and to teach employees. Periodic updates for improvements and innovations. ...
See full review
4.4066883578353 months ago
Verified
... 1. A better way of updating rates in bulk, e.g.by uploading a spreadsheet, so I can update different rates for different rooms all at the same time. 2. Better explanation/training on dynamic pricing 3. Lower credit card surcharge, this is a constant ...
See full reviewonwer
4.4066883580656 months ago
Verified
... *Easiest one to use out of the others. I'm finding it hard to find what I'm like * That would be all I can say if you want an honest answer. We are only a small place. Our review will mean nothing ...
See full reviewonwer
4.4066883583027 months ago
Verified
... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take your child to the Dr when sick? Should you know what's wrong? Better help set up guest engagement. I still can’t get it to work, I gave up trying and asking for help *Make sure that you can make group bookings, some with shorter dates or more extended stays ...
See full reviewonwer
4.4066883585174 months ago
Verified
... *Easiest one to use out of the others. I'm finding it hard to find what I'm like * That would be all I can say if you want an honest answer. We are only a small place. Our review will mean nothing ...
See full reviewonwer
4.4066883587395 months ago
Verified
... *Easiest one to use out of the others. I'm finding it hard to find what I'm like * That would be all I can say if you want an honest answer. We are only a small place. Our review will mean nothing ...
See full reviewManager
4.3099141654085 months ago
Verified
... Easy to use, user friendly and really help for a little hotel manage the online travel agent, thanks a lot! ...
See full reviewPropietario
4.2776561011167 months ago
Verified
... There is good customer service, they try to understand the customers needs and provide solutions to any problems that may arise. ...
See full reviewHotel Concierge
4.2776561013433 months ago
Verified
... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...
See full reviewHotel/bar manager
4.1808819082516 months ago
Verified
... Nothing keep it simple and easy I like the level of use and layouts ideally all rooms should have b and b inc to stop confusion. ...
See full reviewhotel manager
4.1808819084782 months ago
Verified
... Excellent service Vibha was so helpful quick response can not ask for better I recommend little hotelier to everyone thank you ...
See full reviewReceptionist
4.1808819087033 months ago
Verified
... The guide is in SiteMinder, please update the information. The guide that appears is an old one you should update how to use every app. ...
See full review
4.1486238444067 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new accounts. We have been using LH for years and had the old booking engine which not good on cell ...
See full review
4.1486238446222 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new accounts. We have been using ...
See full review
4.1486238448432 months ago
Verified
... We asked about the new booking engine but I think LH should be telling all their older accounts about it. We have only had the new booking engine for a day and we are excited about it. Everyone ...
See full reviewOffice Manager
4.1486238450661 months ago
Verified
... I think there should be room for customers to add in there flight details when they have it. That way we know their flights for our records ...
See full reviewRevenue Mangagment
4.1486238452774 months ago
Verified
... Spectacular moment, great resolution ...
See full reviewRevenue Mangagment
4.1486238455078 months ago
Verified
... Spectacular moment, great resolution ...
See full reviewRevenue Mangagment
4.1486238457322 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the ...
See full reviewFrontdesk
4.1163657814374 months ago
Verified
... Exceptional Software & Support – A Must-Have for Hotels! ...
See full reviewFrontdesk
4.1163657816626 months ago
Verified
... Siteminder's software is intuitive and efficient. Their support team is always responsive, helpful, and truly top-notch. A 10/10 experience for us! ...
See full reviewFrontdesk
4.1163657818899 months ago
Verified
... Siteminder's software is intuitive and efficient. Their support team is always responsive, helpful, and truly top-notch. A 10/10 experience for us! ...
See full reviewFrontdesk
4.1163657821233 months ago
Verified
... Siteminder's software is intuitive and efficient. Their support team is always responsive, helpful, and truly top-notch. A 10/10 experience for us! ...
See full reviewProprieter
4.1163657823417 months ago
Verified
... Simple to learn the basics. Most processes are intuitive. When deeper knowledge and information is needed there is direct support on line if the training material have not given required answer. ...
See full reviewProprieter
4.1163657825657 months ago
Verified
... Basic training at the start was very mechanical and of very limited use. We needed to learn the system from previous owners at handover. Once we were operating the business and needed more detailed ...
See full reviewProprieter
4.1163657827879 months ago
Verified
... New to Motels, using Little Hotelier and SiteMinder as core system. ...
See full reviewdirector
4.1163657830093 months ago
Verified
... its always handy to have tech support on standby to solve issues promptly. Sachin was very helpful and helped me to solve a problem with Ripa ride displaying incorrect pricing. ...
See full reviewManager
4.1163657832441 months ago
Verified
... This product is great. It's easy to use and always works. We have been using this product for 9 years. ...
See full reviewOwner
4.1163657834849 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage my property and also my integrations with OTAs is so valuable. The support teams have always been very helpful when I needed support. The tool it self is somewhat easy to use (there could be a little improvement with usability but for the most part it is easy to use). I had no official training and was able to jump in quickly to use the tool as needed for my business. I would recommend this tool for any small hotel needing the ease of managing rates and availability in one place. Also the reports are very helpful too in understanding my bookings and business. You can get occupancy and financial reports and statistic that make understanding your business easy. The guest report section could be enhanced and provide a better ...
See full reviewOwner
4.051849654686 months ago
Verified
... In today's "Hotelier / Accommodation" market there are quite a few options in the software space. In truth Little Hotelier is the only one I have used these past 8 years. I'll admit there a few features that I wish were better but .. I stick with them because their support is good. They're available when I need them by chat or phone and they make my day easier. Its busy enough running the business so good support takes my mind away from computer and software issues. The web based interface is easy to follow and manage and whilst I have it directly linked to my website for direct bookings in addition to the channel I often make my own bookings as and when required. Room setup was straightforward as well as managing them. I am a fan of the reporting especially when it comes to revenue. This easily allows me to see both revenue, nights booked and occupancy rates. (A graph to compare previous years though would be a plus). My favorite feature is the mobile app for either Android or Iphone (I assume as I use the former). As being in front of a computer to manage my accommodation has to be the least exciting part of the job. Though definitely essential. The mobile app allows me to check bookings, changes to existing and even add new ones. I would use the calendar on a daily basis to confirm both arrivals, departures and even check in guests. In addition it provides me weekly ...
See full reviewOwner
4.0518496549179 months ago
Verified
... I wish I could apply discounts as I choose. Either across the board including extras or simply rooms. It should be my choice NOT the software designers. A simple feature that you could tick in the ...
See full reviewOwner
4.0518496551419 months ago
Verified
... In today's "Hotelier / Accommodation" market there are quite a few options in the software space. In truth Little Hotelier is the only one I have used these past 8 years. I'll admit there a few features that I wish were better but .. I stick with them because their support is good. They're available when I need them by chat or phone and they make my day easier. Its busy enough running the business so good support takes my mind away from computer and software issues. The web based interface is easy to follow and manage and whilst I have it directly linked to my website for direct bookings in addition to the channel I often make my own bookings as and when required. Room setup was straightforward as well as managing them. I am a fan of the reporting especially when it comes to revenue ...
See full reviewOwner
4.0518496553685 months ago
Verified
... I phoned in for advice on a specific booking to ask about the "book direct online" reference as I was concerned that this referred to an OTA which would charge me commission. It was explained to be ...
See full reviewOwner
4.0518496555936 months ago
Verified
... I phoned in for advice on a specific booking to ask about the "book direct online" reference as I was concerned that this referred to an OTA which would charge me commission. It was explained to be ...
See full reviewHotel Propietor
4.0195915913019 months ago
Verified
... Easy way to increase your rental profit ...
See full reviewHotel Propietor
4.0195915915345 months ago
Verified
... The payments platform, sometimes payments does not work correctly immediately, and this makes us to loose some potential bookings and is not very trustable for the customer ...
See full reviewHotel Propietor
4.0195915917581 months ago
Verified
... Easy way to increase your rental profit ...
See full reviewHotel Propietor
4.0195915919892 months ago
Verified
... Is easy, you have everything to run your hotel, also with a lot of upgrades to do your business easier ...
See full reviewManager
4.0195915924306 months ago
Verified
... Little Hotelier is the ideal software solution for small businesses, offering an all-in one platform that covers everything a business needs to streamline operations. It’s designed to be super easy to navigate, ensuring that users can get started quickly without a steep learning curve. With 24/7 support and expert advice always available, business owners can rely on timely assistance whenever required. The help pages are thoughtfully designed and genuinely helpful, making troubleshooting and problem-solving a breeze for users of all technical skill levels. The website builder provides a remarkably straightforward and intuitive user experience, making it incredibly accessible for individuals who may not have extensive technical expertise. By following a series of simple and easy-to-understand steps, you can effortlessly craft a professional-looking website tailored specifically for your small business. This process eliminates the necessity for any coding knowledge or costly development services, making high ...
See full reviewManager
4.019591592652 months ago
Verified
... Little Hotelier is the ideal software solution for small businesses, offering an all-in one platform that covers everything a business needs to streamline operations. It’s designed to be super easy to navigate, ensuring that users can get started quickly without a steep learning curve. With 24/7 support and expert advice always available, business owners can rely on timely assistance whenever required. The help pages are thoughtfully designed and genuinely helpful, making troubleshooting and problem-solving a breeze for users of all technical skill levels. The website builder provides a remarkably straightforward and intuitive user experience, making it incredibly accessible for individuals who may not have extensive technical expertise. By following a series of simple and easy-to-understand steps, you can effortlessly craft a professional-looking website tailored specifically for your small business. This process eliminates the necessity for any coding knowledge or costly ...
See full reviewBooking Manager
3.9873335285876 months ago
Verified
... Little Hotelier is a great software provider. Especially their customer service which is always fast and kind. We have been using it for three years now and look forward to a long collaboration. ...
See full reviewBooking Manager
3.9873335288056 months ago
Verified
... Great Boutique Hotel Management Software! ...
See full reviewProprietress
3.9873335290315 months ago
Verified
... Little Hotelier has continued to develop and expand their customer reach for guest management. We are starting on our fourth year with them and I love their guest engagement and automated payments. ...
See full reviewProprietress
3.9873335294635 months ago
Verified
... Little Hotelier has continued to develop and expand their customer reach for guest management. We are starting on our fourth year with them and I love their guest engagement and automated payments. ...
See full reviewbusiness operations manager
3.9873335296804 months ago
Verified
... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member ...
See full reviewbusiness operations manager
3.9873335299201 months ago
Verified
... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member they could complete a check in with only 10mins of training on the system. this also means you can help new staff without being on site and the system is simple and easy to explain over the phone rather than having to show someone in person. i also like how well it works with booking site such as booking.com and Expedia, its updates quickly and you receive all details. using site minder for our website works very well and you can make changes quickly and easily this has been useful being a new property and working out what works and what needs to be changed. we now have the guest engagement option this has been really useful to get guests check in forms before they arrive and to be able to plan breakfast times, this has also helped with the amount of paper we use which is really important to our brand as we like to be eco ...
See full reviewbusiness operations manager
3.9873335301516 months ago
Verified
... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member they could complete a check in with only 10mins of training on the system. this also means you can help new staff without being on site and the system is simple and easy to explain over the phone rather than having to show someone in person. i also like how well it works with booking site such as booking.com and Expedia, its updates quickly and you receive all details. using site minder for our website works very well and you can make changes quickly and easily this has been useful being a new property and working out what works and what needs to be changed. we now have the guest engagement option this has been really useful to get guests check in forms before they arrive and to be able to plan breakfast times, this has also helped with the amount of paper we use which is really important to our brand as we like to be eco friendly and sustainable ...
See full reviewbusiness operations manager
3.9873335303801 months ago
Verified
... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member they could complete a check in with only 10mins of training on the system. this also means you can help new staff without being on site and the system is simple and easy to explain over the phone rather than having to show someone in person. i also like how well it works with booking site such as booking.com and Expedia, its updates quickly and you receive all details. using site minder for our website works very well and you can make changes quickly and easily this has been useful being a new property and working out what works and what needs to be changed. we now have the guest engagement option this has been really ...
See full reviewpropietario
3.9873335305985 months ago
Verified
... Fine, but I don't see the promised improvements ...
See full reviewGerente General
3.9873335308218 months ago
Verified
... There needs to be an easier way to generalize promotions and not divert them. There is no field where you can visibly put what you offer, for example we have complimentary coffee every morning, and ...
See full reviewJefa de ventas
3.987333531042 months ago
Verified
... Ease of use. Convenient but basic. Ideal for small hotels. Not very complicated. Quick billing but lacks some listings. ...
See full reviewJefa de ventas
3.9873335312448 months ago
Verified
... There is no monthly occupancy forecast list. When it comes to billing, there are two things that can be confusing when using a very similar term. ...
See full reviewJefa de ventas
3.9873335314606 months ago
Verified
... There is no monthly occupancy forecast list. When it comes to billing, there are two things that can be confusing when using a very similar term. ...
See full reviewPartner
3.9873335321229 months ago
Verified
... The experience with Little Hotelier is quite seamless for our staff and fulfill most tasks for booking the rooms of our hotel. The solution seems to be quite stable. ...
See full reviewRevenue Manager
3.9550754678274 months ago
Verified
... As soon as I access to the chat is very easy to find the right information about any subject. And just i case I didn't get the solution theres is always someone (in this case Vhiba) to help. ...
See full reviewSales manager
3.9228174035379 months ago
Verified
... It simplifies my work, gives me a professional outlook, the arrangement of the apps is quite interactive.It adds value to my product. ...
See full reviewOwner
3.8260432102136 months ago
Verified
... In the past, my business often felt messy. I honestly don’t know how I survived without Little Hotelier. Implementing it has made my life so much simpler. It helps me organize my operation and ...
See full reviewOwner
3.8260432104469 months ago
Verified
... In the past, my business often felt messy. I honestly don’t know how I survived without Little Hotelier. Implementing it has made my life so much simpler. It helps me organize my operation and gives me peace of mind. If you’re struggling with that, too, and want to see the same positive ...
See full review
3.7292690171255 months ago
Verified
... The program is easy to use, convenient, and the staff gives very good advice. And when customers make reservations through various websites, their bookings come directly into the little Hotelier system, which is very good for hotels that don't have to sit and watch all the time, 24 hours a day. The program is not complicated or intrusive, making it easy for people who have never ...
See full reviewManager
3.632494823812 months ago
Verified
... I don’t think anything can be improved.Sunday I can getting help as well.It is amazing.I am so grateful that you are able to help us. ...
See full reviewManager
3.6324948240438 months ago
Verified
... It is quick to solve problems.All the staffs members are friendly and professional. I feel so comfortable with them.Even my English not well they are so nice to me. ...
See full reviewManager
3.6324948242693 months ago
Verified
... It is quick to solve problems.All the staffs members are friendly and professional. I feel so comfortable with them.Even my English not well they are so nice to me. ...
See full reviewManager
3.6324948244795 months ago
Verified
... I don’t think anything can be improved.Sunday I can getting help as well.It is amazing.I am so grateful that you are able to help us. ...
See full reviewManager
3.6324948247136 months ago
Verified
... I don’t think anything can be improved.Sunday I can getting help as well.It is amazing.I am so grateful that you are able to help us. ...
See full reviewSupervisor
3.5034625668709 months ago
Verified
... As someone who has spent considerable time managing hotel operations, I can confidently say that SiteMinder has been a game-changer for our business. From the moment we integrated this platform into our system, we experienced a remarkable transformation in how we manage bookings and interact with guests. User-Friendly Interface One of the standout features of SiteMinder is its intuitive interface. Navigating through the dashboard is a breeze, allowing us to access vital information quickly. The layout is clean, and key functionalities are easy to find, which reduces the learning curve for new team members. Seamless Channel Management SiteMinder excels in channel management. The ability to connect with multiple online travel agencies (OTAs) in real-time has significantly broadened our reach. We can update our availability and rates across all platforms simultaneously, which not only saves time but also minimizes the risk of overbooking. Enhanced Revenue Management The revenue management tools are another highlight. SiteMinder provides insights and analytics that help us make informed pricing ...
See full reviewOperations Manager
3.5034625670897 months ago
Verified
... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...
See full reviewOperations Manager
3.5034625673032 months ago
Verified
... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...
See full reviewOperations Manager
3.5034625675101 months ago
Verified
... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...
See full reviewOperations Manager
3.503462567718 months ago
Verified
... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...
See full reviewOperations Manager
3.5034625679286 months ago
Verified
... Communicating my question to LH Consultant was easy and their response prompt and efficient with screen examples. This put me at ease. ...
See full reviewManager
3.5034625681616 months ago
Verified
... Great program for independent hoteliers. ...
See full reviewGeneral Manager
3.4712045038725 months ago
Verified
... The Little Hotelier - Hotel Management Application has been a game-changer for my small hotel in the Swiss Alps. From the moment I started using it, the support team guided me through every step, ensuring a seamless installation and efficient use of the application. Their highly qualified support staff has a deep understanding of both the hotel business and the application itself, making the learning process smooth and hassle-free. This investment has truly been worth it, and I can confidently recommend Little Hotelier to any small hotel owner looking to streamline their operations. 100% satisfaction ...
See full reviewGeneral Manager
3.4712045041058 months ago
Verified
... The game-changer Hotel Management Application ...
See full reviewGeneral Manager
3.4712045043384 months ago
Verified
... The Little Hotelier - Hotel Management Application has been a game-changer for my small hotel in the Swiss Alps. From the moment I started using it, the support team guided me through every step, ensuring a seamless installation and efficient use of the application. Their highly qualified support staff has a deep understanding of both the hotel business and the application itself, making the learning process smooth and hassle-free. This investment has truly been worth it, and I can confidently recommend Little Hotelier to any small hotel owner looking to streamline their operations. 100% satisfaction ...
See full reviewGeneral Manager
3.4712045045654 months ago
Verified
... Please please please - You must allow booking different dates in the same reservation. It is so unprofessional to send different invoices to guests that come for one bedroom and then move to another ...
See full reviewOwner
3.4712045047909 months ago
Verified
... Very responsive and understanding of those with little knowledge. The level of knowledge they appear to have has covered all the issues I've had. ...
See full reviewPropietario
3.4712045050172 months ago
Verified
... Having a quick overview allows for easy control. Since I am still starting out in its operation, I do not have a deeper opinion. ...
See full reviewPropietario
3.4712045052673 months ago
Verified
... Well, the way calendars are synchronized, as well as the increase in accommodations. Some elements are missing and others should be improved. For example, a customization of invoices, the possibility of creating ...
See full reviewManager
3.4712045054891 months ago
Verified
... Reliability to avoid over bookings, clear and attractive calendar. Customer service when needed. The number of reports that can be obtained, both administrative and cleaning. ...
See full reviewOwner
3.4712045056993 months ago
Verified
... One of my favorite features is Little Hotelier pay, it makes it so easy to charge guests. I can decide to take payments at the start of their stay or after. It’s just so easy and the money comes ...
See full reviewOwner
3.4712045059166 months ago
Verified
... Lake Inari Mobile Cabins delivers wondrous guest experience thanks to Little Hotelier ...
See full reviewOwner
3.471204506141 months ago
Verified
... One of my favorite features is Little Hotelier pay, it makes it so easy to charge guests. I can decide to take payments at the start of their stay or after. It’s just so easy and the money comes directly ...
See full reviewOwner
3.471204506368 months ago
Verified
... Lake Inari Mobile Cabins delivers wondrous guest experience thanks to Little Hotelier ...
See full reviewOwner
3.471204506601 months ago
Verified
... Lake Inari Mobile Cabins delivers wondrous guest experience thanks to Little Hotelier ...
See full reviewOwner
3.4712045068242 months ago
Verified
... Lake Inari Mobile Cabins delivers wondrous guest experience thanks to Little Hotelier ...
See full reviewOwner
3.4712045070479 months ago
Verified
... One of my favorite features is Little Hotelier pay, it makes it so easy to charge guests. I can decide to take payments at the start of their stay or after. It’s just so easy and the money comes ...
See full reviewOwner
3.4712045072741 months ago
Verified
... One of my favorite features is Little Hotelier pay, it makes it so easy to charge guests. I can decide to take payments at the start of their stay or after. It’s just so easy and the money comes ...
See full reviewOwner
3.4712045075019 months ago
Verified
... One of my favorite features is Little Hotelier pay, it makes it so easy to charge guests. I can decide to take payments at the start of their stay or after. It’s just so easy and the money comes ...
See full reviewOwner of business
3.4712045077333 months ago
Verified
... Simple to use, very helpful, really improved our working way and simplify the processes .The app is the best to check things directly and instantly on my phone ...
See full reviewOwner
3.4712045079648 months ago
Verified
... Attara Inn Senggigi enjoys charmed start to life as Little Hotelier helps deliver 94% occupancy ...
See full reviewOwner
3.4712045082012 months ago
Verified
... Attara Inn Senggigi enjoys charmed start to life as Little Hotelier helps deliver 94% occupancy ...
See full reviewManager
3.4712045084237 months ago
Verified
... Most of parts are very good. so I need to time to think about the negative things until now mostly good ...
See full reviewManager
3.4712045086455 months ago
Verified
... Most of parts are very good. so I need to time to think about the negative things until now mostly good ...
See full reviewManager
3.471204508868 months ago
Verified
... Good product and excellent support ...
See full reviewOwner
3.4389464445751 months ago
Verified
... Little Hotelier was a clear choice for us when searching for property management software. ...
See full reviewecommerce
3.3744303157702 months ago
Verified
... Log activities at Siteminder should be showed on extranet, that is very important to know updates, please provide it to make more satisfying from customer side ...
See full reviewecommerce
3.3744303159961 months ago
Verified
... Log activities at Siteminder should be showed on extranet, that is very important to know updates, please provide it to make more satisfying from customer side ...
See full reviewManager
3.3421722517208 months ago
Verified
... I do not think of anything to be improved right now, thank you so much the team. kind regards ...
See full reviewFounder
3.3099141874403 months ago
Verified
... Excellent for group of small hotels ...
See full reviewFounder
3.3099141876714 months ago
Verified
... Little Hotelier has been a game-changer for our hotel’s daily operations. One of the best features is how easy it is to manage bookings and room assignments with their tape chart, which gives a clear, real-time view of all reservations. This has greatly reduced our risk of overbooking ...
See full reviewFounder
3.3099141879055 months ago
Verified
... Little Hotelier has been a game-changer for our hotel’s daily operations. One of the best features is how easy it is to manage bookings and room assignments with their tape chart, which gives a ...
See full reviewFounder
3.3099141881336 months ago
Verified
... Little Hotelier has been a game-changer for our hotel’s daily operations. One of the best features is how easy it is to manage bookings and room assignments with their tape chart, which gives a clear, real-time view of all reservations. This has greatly reduce ...
See full reviewGerente
3.2776561238456 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established clients the possibility of booking at that rate and using their credit card at the same time. Adding channels is also something that is easy and intuitive and if there is a problem or a problem we can always go to LittleHotelier support and they will help us solve our doubts or problems. The payment gateway is another of the points that we like because it allows us to make the charges directly without having to go to our terminal, in terms of costs, at least in Mexico it is practically the same commission that our bank ...
See full reviewGerente
3.2776561240834 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established clients the possibility of booking at that rate and using their credit card at the same time. Adding channels is also something that is easy and intuitive and if there is a problem or a problem we can always go to LittleHotelier support and they will help us solve our doubts or problems. The payment gateway is another of the points that we like because it allows us to make the charges directly without having to go to our terminal, in terms of costs, at least in Mexico it is practically the same commission that our bank charges us so there is no problem in changing and using that payment method for our rooms and also giving more security to our guests. The option of selling ...
See full reviewGerente
3.2776561243138 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established clients the possibility of booking at that rate and using their credit card at the same time. Adding channels is also something that is easy and intuitive and if there is a problem or a problem we can always go to LittleHotelier support and they will help us solve our doubts or problems. The payment gateway is another of the points that we like because it allows us to make the charges directly without having to go to our terminal, in terms of costs, at least in Mexico it is practically the same commission that our bank charges us so there is no problem in changing and using that payment method for our rooms and also giving more security ...
See full reviewGerente
3.2776561245542 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established ...
See full reviewGerente
3.277656124782 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established clients the possibility of booking at that rate and using their credit card at the same ...
See full reviewGerente
3.2776561250063 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established clients the possibility of booking at that rate and using their credit card at the same time. Adding channels is also something that is easy and intuitive and if there is a problem or a problem we can always go to LittleHotelier support and they will help us solve our doubts or problems. The payment gateway is another of the points that we like because it allows us to make the charges directly without having to go to our terminal, in terms of costs, at least in Mexico it is practically the same commission that our bank charges us so there is no problem in changing and using that payment method for our rooms and also giving more ...
See full reviewGerente
3.2776561252322 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established clients the possibility of booking at that rate and using their credit card at the same time. Adding channels is also something that is easy and intuitive and if there is a problem or a problem we can always go to LittleHotelier support and they will help us solve our doubts or problems. The payment gateway is another of the points that we like because it allows us to make the charges directly without having to go to our terminal, in terms of costs, at least in Mexico it is practically the same commission that our bank charges us so there is no problem in changing and using that payment method for our rooms and also giving more security to our guests. The option of selling more than just rooms is also something we find very positive because we can continue to increase our sales ...
See full reviewDirection
3.2776561254674 months ago
Verified
... All the information received solved my problem, the attention and the very efficient response from Vibha was a great help. ...
See full reviewencargado
3.2131399966626 months ago
Verified
... Good app to manage your accommodation ...
See full reviewHostel Supervisor
3.1163658033498 months ago
Verified
... Everything's good. just need to keep delivering the best experience for the customers. ...
See full reviewHostel Supervisor
3.1163658035835 months ago
Verified
... Everything's good. just need to keep delivering the best experience for the customers. ...
See full reviewOwner
3.0841077392932 months ago
Verified
... Long N Joy serviced apartment boosts short and long term bookings with Little Hotelier ...
See full reviewOwner
3.0841077395243 months ago
Verified
... We can easily play with the room prices according to the occasion with Little Hotelier to ensure that we receive the highest income.This kind of pricing strategy helps the property maintain a balanced ...
See full reviewOwner
3.0841077397555 months ago
Verified
... Long N Joy serviced apartment boosts short and long term bookings with Little Hotelier ...
See full reviewOwner
3.0841077399959 months ago
Verified
... Long N Joy serviced apartment boosts short and long term bookings with Little Hotelier ...
See full reviewOwner
3.0841077402337 months ago
Verified
... Everything is good for us but it would be even better if Sideminder would add a payment system for guests to the property. ...
See full reviewCEO
3.0841077404719 months ago
Verified
... My experience with “Little Hotelier” (using PMS and Chanel Manager) ...
See full reviewCEO
3.084107740721 months ago
Verified
... It sounds like one area that could be improved is the payment record system, especially regarding the accuracy of rate s coming from some OTAs. If incorrect rates are displayed, this could lead to ...
See full reviewCo-Founder
3.0841077411731 months ago
Verified
... K'Parn is the best sale! He not only gave me advice about how the PMS system works, but He also helped me find a good solution for my hotel industry because I am super new in this industry. I am so ...
See full reviewCo-Founder
3.084107741415 months ago
Verified
... K'Parn is the best sale! He not only gave me advice about how the PMS system works, but He also helped me find a good solution for my hotel industry because I am super new in this industry. I am so ...
See full reviewCEO
3.084107741651 months ago
Verified
... I think the payment record system could be improved, as sometimes the rates shown by certain OTAs are incorrect. Additionally, I believe there’s room for improvement in how users can contact IT ...
See full reviewCEO
3.0841077418937 months ago
Verified
... What I like the best about Little Hotelier is how it simplifies the complexities of managing bookings and check-in/check-out processes. It allows for easy synchronization with various channels, reducing the risk of overbooking and making day-to-day operations much smoother. The system saves me time ...
See full reviewCEO
3.0841077421255 months ago
Verified
... I think the payment record system could be improved, as sometimes the rates shown by certain OTAs are incorrect. Additionally, I believe there’s room for improvement in how users can contact IT support. A more efficient ...
See full reviewProperty Manager
3.0841077423581 months ago
Verified
... Optimises efficiency and boosts bookings up to 50% ...
See full reviewProperty Manager
3.0841077425784 months ago
Verified
... Optimises efficiency and boosts bookings up to 50% ...
See full reviewProperty Manager
3.0841077428114 months ago
Verified
... Since using Little Hotelier I can say there has been a 50% increase in the number of bookings compared to before,It heavily improved after we used Little Hotelier. ...
See full reviewProperty Manager
3.08410774305 months ago
Verified
... Since using Little Hotelier I can say there has been a 50% increase in the number of bookings compared to before,It heavily improved after we used Little Hotelier. ...
See full reviewGeneral Manager
3.0841077432736 months ago
Verified
... I am pleased to share that we observed an impressive 30% growth in our first year, which was further boosted in the second year with a remarkable 50% increase. This consistent upward trend highlights ...
See full reviewGeneral Manager
3.0841077435013 months ago
Verified
... I am pleased to share that we observed an impressive 30% growth in our first year, which was further boosted in the second year with a remarkable 50% increase. This consistent upward trend highlights ...
See full reviewGeneral Manager
3.0841077437351 months ago
Verified
... I am pleased to share that we observed an impressive 30% growth in our first year, which was further boosted in the second year with a remarkable 50% increase. This consistent upward trend highlights ...
See full reviewGeneral Manager
3.0841077439736 months ago
Verified
... I am pleased to share that we observed an impressive 30% growth in our first year, which was further boosted in the second year with a remarkable 50% increase. This consistent upward trend highlights ...
See full reviewFD
3.0518496796879 months ago
Verified
... Little hotelier system is very fast and user friendly which simplify our work. It is very easy to use to manage the inventory, room rates and stop sell, instantly. Our properties happy using it for many years. It is the best business ...
See full reviewFD
3.0518496799369 months ago
Verified
... Little hotelier system is very fast and user friendly which simplify our work. It is very easy to use to manage the inventory, room rates and stop sell, instantly. Our properties happy using it for many years. It is the best business solution for all. It saves us time and money ...
See full reviewAccounting
3.0518496801647 months ago
Verified
... We are extremely happy with the system. We are looking forward more dynamic system in future to come to grow our business in the future. ...
See full reviewAccounting
3.0518496803958 months ago
Verified
... Little hotelier system is very fast and user friendly which simplify our work. It is very easy to use to manage the inventory, room rates and stop sell, instantly. We are very happy using it for many years. It is the best business solution for all. It saves us time and money by having everything ...
See full reviewPA to Owner
3.0518496805989 months ago
Verified
... Our task is made easier by the quick and easy-to-use Little Hotelier system. Managing inventory, hotel prices, and stop sales instantaneously is a breeze. We've been using it for many years with great satisfaction. For everyone, it is the ideal ...
See full reviewPA to Owner
3.0518496808158 months ago
Verified
... Our task is made easier by the quick and easy-to-use Little Hotelier system. Managing inventory, hotel prices, and stop sales instantaneously is a breeze. We've been using it for many years with great satisfaction. For every ...
See full reviewAccounting Manager
3.0518496810387 months ago
Verified
... The Little Hotelier system is quick and simple to use, which makes our task easier. It's easy to instantly manage stop sales, hotel rates, and inventory. For many years, we have been utilising it with tremendous ...
See full reviewReservation
3.0518496812634 months ago
Verified
... Our duty is made easier by the Little Hotelier system's speed and ease of use. Inventory, hotel prices, and stop sales may all be easily managed quickly. We have been using it with great success for many years. For everyone, it is the ideal business ...
See full reviewReservation
3.0518496814998 months ago
Verified
... We are quite satisfied with the system. In the future, we are looking forward to additional innovative solutions to help our company expand. Thank you. ...
See full reviewReservation
3.0518496817242 months ago
Verified
... Our duty is made easier by the Little Hotelier system's speed and ease of use. Inventory, hotel prices, and stop sales may all be easily managed quickly. We have been using it with great success for ...
See full reviewReservation
3.0518496819538 months ago
Verified
... Our duty is made easier by the Little Hotelier system's speed and ease of use. Inventory, hotel prices, and stop sales may all be easily managed quickly. We have been using it with great success for many years. For everyone, it is the ideal ...
See full reviewHousekeeping Manager
3.05184968218 months ago
Verified
... The Little Hotelier system's speed and user-friendliness make our job easier. Stop sales, hotel rates, and inventory may all be readily and swiftly managed. For many years, we have used it with tremendous ...
See full reviewHousekeeping Manager
3.0518496824063 months ago
Verified
... We are very satisfied with the system. In the future, we anticipate additional innovative solutions to help our company expand. Thank you. ...
See full reviewHousekeeping Manager
3.0518496826329 months ago
Verified
... The Little Hotelier system's speed and user-friendliness make our job easier. Stop sales, hotel rates, and inventory may all be readily and swiftly managed. For many years, we have used it with tremendous success. It is the best business ...
See full reviewManager
3.0518496828782 months ago
Verified
... Sometimes there are some errors happen with the system and also if you have staff working on the weekend too it would be great as the hotel doesn’t have holiday and work 24hrs if the system error ...
See full reviewManager
3.0518496831138 months ago
Verified
... Sometimes there are some errors happen with the system and also if you have staff working on the weekend too it would be great as the hotel doesn’t have holiday and work 24hrs if the system error during the weekend it is really ...
See full reviewConsultant
3.0195916188288 months ago
Verified
... Little Hotelier stands out for its simplicity and ease of use, making it an ideal solution for small hotels, B&Bs, and guesthouses. The platform’s intuitive design and dashboard make managing reservations, inventory, and guest communications effortless. I particularly appreciate the integration with booking channels, which saves time ...
See full reviewEcommerce Manager
3.0195916190576 months ago
Verified
... Little Hotelier excels in offering a straightforward platform designed for small hotels, B&Bs, and guesthouses. The ease of use is its biggest strength, allowing users to manage their entire property with minimal ...
See full reviewReservation department
3.0195916192925 months ago
Verified
... Overall, it is considered easy to use and easy to understand. Want direct booking to be more efficient or recommend direct booking promotions that can compete with OTA. ...
See full reviewReservation department
3.0195916195158 months ago
Verified
... Overall, it is considered easy to use and easy to understand. Want direct booking to be more efficient or recommend direct booking promotions that can compete with OTA. ...
See full reviewbusiness owner
3.0195916197431 months ago
Verified
... The application is easy to use and saves time and costs, leaving you with more time to do other things. Since using this app, hotel management has become much easier. I have more time to do other ...
See full reviewbusiness owner
3.019591619981 months ago
Verified
... The application is easy to use and saves time and costs, leaving you with more time to do other things. Since using this app, hotel management has become much easier. I have more time to do other ...
See full reviewbusiness owner
3.0195916202076 months ago
Verified
... Since using this app, hotel management has become much easier. I have more time to do other things. ...
See full reviewbusiness owner
3.0195916204312 months ago
Verified
... Since using this app, hotel management has become much easier. I have more time to do other things. ...
See full reviewowner
3.0195916206489 months ago
Verified
... The price to high and the future can be promotion b coz my business is very small and up coming booking is very low.can be get small price its very nice for me ...
See full reviewowner
3.0195916208621 months ago
Verified
... The price to high and the future can be promotion b coz my business is very small and up coming booking is very low.can be get small price its very nice for me ...
See full reviewowner
3.0195916213221 months ago
Verified
... The price to high and the future can be promotion b coz my business is very small and up coming booking is very low.can be get small price its very nice for me ...
See full reviewowner
3.0195916215442 months ago
Verified
... The price to high and the future can be promotion b coz my business is very small and up coming booking is very low.can be get small price its very nice for me ...
See full reviewOTA Manager
3.0195916217708 months ago
Verified
... Front Desk and channel manager. Personally i work as a OTAS Manager for this hotel. I think CM is the most effective tools to control and manage all the online booking from OTA, and the quality is ...
See full reviewOTA Manager
3.0195916219889 months ago
Verified
... Front Desk and channel manager. Personally i work as a OTAS Manager for this hotel. I think CM is the most effective tools to control and manage all the online booking from OTA, and the quality is ...
See full reviewOwner
3.0195916222058 months ago
Verified
... The hotel management system is easy to use, making me like using it and will continue to use it. ...
See full reviewOwner
3.0195916224343 months ago
Verified
... Workshops and Onboarding Support: Personalized workshops or training sessions with each hotel could significantly enhance the onboarding experience. Many hoteliers would appreciate on-site or virtual workshops to help their teams understand best practices and common ...
See full reviewOwner
3.0195916226684 months ago
Verified
... Workshops and Onboarding Support: Personalized workshops or training sessions with each hotel could significantly enhance the onboarding experience. Many hoteliers would appreciate on-site or virtual workshops to help their teams understand best practices and common scenarios. Case studies showing how similar hotels use the platform successfully would provide helpful ...
See full reviewOTA Manager
3.0195916229081 months ago
Verified
... Overall is good and all system easy and cover for my business. We can also expanded to more online channels and also gain more revenue. ...
See full reviewOTA Manager
3.0195916231332 months ago
Verified
... All is good.I’m happy to use this system. I very happy for use it. But for the future you could provide more feature. And report should specific. ...
See full reviewHotel manager
3.019591623358 months ago
Verified
... All booking from different channels are easily managed within one place. ...
See full reviewRevenue Management
3.0195916235831 months ago
Verified
... Exceptional All-in-One Solution for Small Hotels! ...
See full reviewOwner
3.0195916238127 months ago
Verified
... The best booking is direct booking because it ‘s very easy to use and make clear for guest to under ...
See full reviewmanager
2.9873335595217 months ago
Verified
... I want the booking system to have tax invoices and folios because most of the customers who come to stay are government officials and have to set a budget for disbursement. If there are tax invoices ...
See full reviewmanager
2.987333559754 months ago
Verified
... I want the booking system to have tax invoices and folios because most of the customers who come to stay are government officials and have to set a budget for disbursement. If there are tax invoices and folios, it will make ...
See full reviewhousekeeping
2.9873335599828 months ago
Verified
... We can easily manage our inventory and online reservations across several channels thanks to its broad features and user-friendly system. Because of the automatic updates and real-time synchronization, our availability and pricing are always accurate and up to date. The reporting and analytics have also helped us make data-driven decisions and gain a better understanding of our performance. Taking everything into account, we are quite ...
See full reviewManager
2.8905593671039 months ago
Verified
... I like the like the booking system; it makes work much easier. its can connect with ota system can make more profit. ...
See full reviewCEO
2.8905593673283 months ago
Verified
... While the support from Ravi was exceptional, one area for improvement would be to offer a more extensive library of online resources. Having a well-organized FAQ or step-by-step guide for common questions could save customers time by allowing them to resolve minor issues on their own. Sometimes, we encounter minor problems that don’t require direct assistance but need a quick reference. Adding more tutorial videos, interactive guides, or a searchable knowledge base would be beneficial, especially for customers who may want to troubleshoot on their own before reaching out. Overall ...
See full reviewManager
2.7937851744919 months ago
Verified
... Simple LH system and useful for our property management. Inventory very easy to use and Mapping easy to use Little Hotelier Mobile Apps System is very amazing. The system is very reliable and make ...
See full reviewOperational Manager
2.7937851747349 months ago
Verified
... We think the LH system excellent for our property. Overall, we are very satisfied with the tool. The system has no error at all for us. Thank you so much, LH team. ...
See full reviewManager
2.7937851749623 months ago
Verified
... LH property management is an extremely user-friendly system. Inventory and mapping are very user-friendly. The Little Hotelier Mobile Apps System generates outstanding System Alerts for our ...
See full reviewOwner
2.7937851754208 months ago
Verified
... Recommended software, full control in all the channels ...
See full reviewOwner
2.7937851756657 months ago
Verified
... As a small hotel owner, Little Hotelier has been an invaluable hotel management software in managing bookings, increasing revenue, and preventing overbooking. Here’s what makes it so effective for ...
See full reviewmanager
2.7937851759088 months ago
Verified
... User-Friendly Interface Little Hotelier’s layout is intuitive, making it easy to train new staff and navigate daily tasks. Its dashboard provides a clear overview of reservations, availability, and recent ...
See full review
2.7615271116338 months ago
Verified
... The software simplifies reservations and helps manage room blocks effortlessly, saving significant time for our team. It has a straightforward check-in and check-out process, ensuring a smooth experience for guests from arrival to departure. The reporting features provide detailed insights, helping us track occupancy ...
See full reviewManager
2.7615271118664 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems awesome - The best thing in Little hotelier is that it has a website Direct-booking which our clients can use for reservations and avoid commissions of other websites. The option where prices are all connected to Front desk and we can use a multiplier factor to increase prices depending on the platform ...
See full reviewManager
2.7615271120983 months ago
Verified
... - In Taxes and Fees: the IT team needs to improve this, many countries work with a maximum X days and a minimum age to charge City Tax. Your platform does not let us choose for how many days and guest's age where the City tax is admissible. We need to be able to choose age and the number of nights.- In Front Desk (Calendar) when I edit a reservation there could be an option to choose PAID (with color blue on calendar), there is only Confirmed/checked-in/Checked-out. There is a little red triangle that disappear when payment is recorded but to complicated and time consuming for some of my workers to record payments. - In Report there are some little improvements that can be made.- In Front desk Setup there could be some more yellow explanations boxes / blue boxes with the orange dots with the little "i" inside to quickly inform us what that option does.- In calendar: in room block there should be the option to block all bedrooms together. I have always to do one by one. when I click room closure and choose the room and dates there could be an option in the room "window" to choose ALL rooms. - Very important there should be the option to not allow some users to edit the reservations and prices. I already have some users who can only use the Calendar on Front Desk but unfortunately they can edit it. I would like them only to be able to see the calendar and click on reservations but without editing. Sometimes by mistake they block nights or delete reservations. I have update ...
See full reviewManager
2.7615271123376 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems awesome - The best thing in Little hotelier is that it has a website Direct ...
See full reviewDirector
2.6647529190226 months ago
Verified
... Needed assistance with optional extras ...
See full reviewOperations
2.6324948547472 months ago
Verified
... All Good. we have been a happy customer for the past 1.5 years. Only minimal issues faced at times but manageable and resolved by support team. ...
See full reviewOperations
2.6324948549839 months ago
Verified
... Very user friendly and easy to use. Support and assistance from the LH team is good and fast. Thank You. ...
See full reviewFD
2.6324948552143 months ago
Verified
... Good service, attentive to every detail. In addition, the program can be used well. In addition, the price is reasonable. It helps manage well and is reasonable. ...
See full reviewjefe de ventas
2.6324948554454 months ago
Verified
... Small accommodation control ...
See full reviewjefe de ventas
2.6324948556747 months ago
Verified
... Small accommodation control ...
See full reviewjefe de ventas
2.6324948559065 months ago
Verified
... Ease of use. It is for small accommodation, but being easy and simple, it is great for everyday use. ...
See full reviewjefe de ventas
2.6324948561492 months ago
Verified
... Some reports are missing to have a better view of the establishment and its sales. In order to compare and see the real situation ...
See full reviewManager
2.6002367918713 months ago
Verified
... 1. Very fast response with chatting or on the phone. 2. Patient and understanding customer service professionals. 3. Very knowledgeable with their product. ...
See full reviewManager
2.6002367921095 months ago
Verified
... We love the ease of use. It's very easy to create a reservation both on pc and via the mobile app. Pricing is excellent and affordable. It's supported by multiple 3rd party softwares. The ...
See full reviewOTA manager
2.6002367923421 months ago
Verified
... The features or functions can be added, such as housekeeping, account, inventory and revenue management. The dashboard of the front desk can also improved by showing each reservation with recognized ...
See full reviewOwner
2.567978728293 months ago
Verified
... The Little Hotelier platform does it all! Not only is it easy to navigate and connect to all my channels, but it makes guest interactions a cinch! Getting set up is so easy with the onboarding sessions and chat support is fantastic. The app pulls everything together and is my absolute favourite ...
See full reviewOwner
2.5679787285275 months ago
Verified
... Easy for owner life, better life with manage all rates in OTAs with 1 system ...
See full reviewOwner
2.5679787287601 months ago
Verified
... Easy for owner life, better life with manage all rates in OTAs with 1 system ...
See full reviewOwner
2.5679787289908 months ago
Verified
... All-in-One Platform: Combines a booking engine, front desk management, and channel manager, making it ideal for small hotels or B&Bs. User-Friendly Interface: Designed for ease of use, even for ...
See full reviewProject Director
2.5679787292133 months ago
Verified
... Great Calendar and easy way to work with Little Hotelier. We will need to improve the city taxes and to upgrade the reports with more information. ...
See full reviewSales
2.4389464713732 months ago
Verified
... Very easy to use, solves common operational issue in the property that have limited staff like us, updating price also become easier with Little Hotelier. ...
See full reviewSales
2.438946471608 months ago
Verified
... Very easy to use, solves common operational issue in the property that have limited staff like us, updating price also become easier with Little Hotelier. ...
See full reviewMarketing
2.4389464718362 months ago
Verified
... The most cost efficient system ...
See full reviewowner
2.406688407559 months ago
Verified
... Overall, it's a reliable, straightforward tool for any small hotel wanting easier booking management. Maybe if price is more cheaper would be great. ...
See full reviewowner
2.4066884077849 months ago
Verified
... Overall, it's a reliable, straightforward tool for any small hotel wanting easier booking management. Maybe if price is more cheaper would be great. ...
See full reviewManager
2.4066884080066 months ago
Verified
... Basic Features for Growing Hotels: While ideal for entry-level use, Little Hotelier’s features may fall short compared to more advanced PMS solutions, which could limit options for hotels with ...
See full reviewReservation
2.406688408212 months ago
Verified
... It combines a property management system (PMS), booking engine, and channel management into a single platform, allowing small hotel owners to manage operations seamlessly. Simple Reservation ...
See full reviewOwner
2.4066884084207 months ago
Verified
... Easy calendar management that make me easy open and close the room on time. Don’t worry for over booking! ...
See full reviewOwner
2.4066884086544 months ago
Verified
... I've been using Little Hotelier for our small hotel, and it has been a fantastic choice for managing reservations and keeping track of daily operations. It’s a powerful all-in-one property management solution that works especially well for smaller properties like ours, allowing us to streamline tasks without needing a huge ...
See full reviewOwner
2.4066884088978 months ago
Verified
... For small properties, the cost can feel a bit high, but the time saved with automation often justifies the expense. ...
See full reviewOwner
2.4066884091327 months ago
Verified
... For small properties, the cost can feel a bit high, but the time saved with automation often justifies the expense. ...
See full reviewOwner
2.4066884093754 months ago
Verified
... For small properties, the cost can feel a bit high, but the time saved with automation often justifies the expense. ...
See full reviewOwner
2.406688409608 months ago
Verified
... Every time when we received bookings for Agoda, it was very easy for us to see allotment was cut automatic. No overbooking, easy to control all reservations. Can manage property from everywhere. ...
See full reviewOwner
2.4066884098361 months ago
Verified
... Every time when we received bookings for Agoda, it was very easy for us to see allotment was cut automatic. No overbooking, easy to control all reservations. Can manage property from everywhere. ...
See full reviewOwner
2.4066884100657 months ago
Verified
... Every time when we received bookings for Agoda, it was very easy for us to see allotment was cut automatic. No overbooking, easy to control all reservations. Can manage property from everywhere. ...
See full reviewOwner
2.4066884102935 months ago
Verified
... For the payment for subscription, it would be great if we can make it easier by putting invoice include QR code that we can pay directly to the company. ...
See full reviewReservation
2.4066884105234 months ago
Verified
... Using Little Hotelier has been transformative for managing my small hotel. The channel manager feature is incredibly useful, allowing me to seamlessly update room availability and rates across multiple OTAs, including Klook, all from one platform. This not only saves me hours of manual updates but also reduces the risk of double bookings. The booking engine integration is smooth and has boosted direct bookings on my website, which means higher revenue with fewer commission ...
See full reviewOwner
2.4066884107392 months ago
Verified
... Powerful Channel Management: Saves significant time by automatically updating room availability and rates across all connected booking platforms, reducing the risk of errors. ...
See full reviewOwner
2.4066884109812 months ago
Verified
... The reporting feature is fairly basic, lacking detailed analytics that could provide deeper insights into guest behavior and revenue trends. ...
See full reviewOwner
2.4066884112142 months ago
Verified
... The reporting feature is fairly basic, lacking detailed analytics that could provide deeper insights into guest behavior and revenue trends. ...
See full reviewOwner
2.3744303469306 months ago
Verified
... Although designed for smaller-mid hotels, the monthly pricing might still feel a bit steep for properties with tight budgets or seasonal demand. ...
See full reviewOwner
2.3744303471595 months ago
Verified
... Although the channel manager is efficient, integration with additional third-party tools or local OTAs could enhance its functionality, especially for properties in specific regions. ...
See full reviewOwner
2.3744303473947 months ago
Verified
... Normally we control hotel by phone. The system has mobile functionality, allowing managers to monitor reservations and check-ins from their phones, which is convenient for small hotel owners who ...
See full reviewHotel reservation
2.3744303476299 months ago
Verified
... Less overbooking & support reservation process ...
See full reviewHotel reservation
2.3744303478801 months ago
Verified
... With real-time updates across all booking channels, Little Hotelier minimizes overbooking, enhancing reliability for guests who can trust that their reservations will be secure. ...
See full reviewManager
2.3744303481254 months ago
Verified
... The booking engine still cannot collect money by qr code for thailand market. We have to let the customer book direct & pay at the hotel. Sometime we do by chat with customer in FB. ...
See full reviewManager
2.3744303483651 months ago
Verified
... The booking engine still cannot collect money by qr code for thailand market. We have to let the customer book direct & pay at the hotel. Sometime we do by chat with customer in FB. ...
See full reviewManager
2.3744303485992 months ago
Verified
... Little Hotelier’s reporting tools provide data on occupancy rates, revenue, and booking channels, allowing owners to track trends and make data-driven decisions to improve business performance. ...
See full reviewOwner
2.3744303488303 months ago
Verified
... - user friendly interface and easy to use- cost effective for small hotels- good support from support and sales team ...
See full reviewOwner
2.3744303490771 months ago
Verified
... Little Hotelier has saved me so much more time to focus on m customers by making the reservations process easy. ...
See full reviewManager
2.3744303493134 months ago
Verified
... I like all of the features and a friendly interface, very easy to use so no comment for the improvement yet. ...
See full reviewSmall resort owner
2.3421722850321 months ago
Verified
... Channel manager made me worry free from over bookings. Front-desk operation is easy to work with and efficiency. ...
See full reviewSmall resort owner
2.3421722852666 months ago
Verified
... Channel manager made me worry free from over bookings. Front-desk operation is easy to work with and efficiency. ...
See full reviewSmall resort owner
2.3421722854999 months ago
Verified
... Result is reality in time. I can work wih it anytime anywhere, less peper-work but more time free. These are not enough since I have still not reached them all, gems are hidden. Staffs are so kind, calm and responsibility in my progressive learning. thanks thousand ...
See full reviewSmall resort owner
2.3421722857303 months ago
Verified
... Channel manager made me worry free from over bookings. Front-desk operation is easy to work with and efficiency. ...
See full reviewSmall resort owner
2.3421722859707 months ago
Verified
... Result is reality in time. I can work wih it anytime anywhere, less peper-work but more time free. These are not enough since I have still not reached them all, gems are hidden. Staffs are so kind, ...
See full reviewOwner
2.3421722862033 months ago
Verified
... The platform is incredibly intuitive, even for those who aren’t particularly tech-savvy. My team and I were able to pick it up quickly, which has reduced training time significantly. ...
See full reviewFront office
2.3421722864374 months ago
Verified
... Their channel manager is fantastic! It connects us to popular booking sites and OTAs without double-booking or rate inconsistencies. Plus, adjustments we make to our rates or availability update ...
See full reviewHotel owner
2.3421722866674 months ago
Verified
... I think some advanced automation features found in larger PMS systems are limited, potentially requiring manual intervention for certain tasks. ...
See full reviewManager
2.3421722868996 months ago
Verified
... There should be connections to accounting systems, restaurants, product stocks, and immigration. There should be a direct number for the system. ...
See full reviewManaging Partner
2.3421722871341 months ago
Verified
... Visually the back end could be a bit more intuitive. Sliding calendars for instance could use more frequently or used new gestures. A little benchmark with the home rentals industry leaders could ...
See full reviewManaging Partner
2.3421722873932 months ago
Verified
... User friendly and effective ...
See full reviewManaging Partner
2.3421722876348 months ago
Verified
... We had been experimenting with other Hotel Management solutions and finally I think this was the wright choice. It is just trouble free, easy to integrate and helpful sales, configuration and support ...
See full reviewManaging Partner
2.3421722878685 months ago
Verified
... User friendly and effective ...
See full reviewManaging Partner
2.3421722880996 months ago
Verified
... Visually the back end could be a bit more intuitive. Sliding calendars for instance could use more frequently or used new gestures. A little benchmark with the home rentals industry leaders could ...
See full reviewManaging Partner
2.3421722883371 months ago
Verified
... Visually the back end could be a bit more intuitive. Sliding calendars for instance could use more frequently or used new gestures. A little benchmark with the home rentals industry leaders could ...
See full reviewOwner
2.3099142240554 months ago
Verified
... Because Little Hotelier updates availability in real time across all connected booking platforms, guests can trust that their reservation is secure. This feature reduces the risk of overbooking, a ...
See full reviewOwner
2.3099142242929 months ago
Verified
... Because Little Hotelier updates availability in real time across all connected booking platforms, guests can trust that their reservation is secure. This feature reduces the risk of overbooking, a common issue with smaller hotels, and ensures ...
See full reviewOwner
2.3099142245374 months ago
Verified
... Because Little Hotelier updates availability in real time across all connected booking platforms, guests can trust that their reservation is secure. This feature reduces the risk of overbooking, a common issue with smaller hotels, and ensures peace of mind ...
See full reviewOwner
2.3099142247775 months ago
Verified
... Sometime, during high-demand periods, such as holidays, we faced delays in receiving booking confirmation emails or updates. Anyway good to have support that we still can direct but if it happen ...
See full reviewOwner
2.3099142250086 months ago
Verified
... Realtime update & easy to stop overbooking ...
See full reviewOwner
2.3099142252431 months ago
Verified
... Sometime, during high-demand periods, such as holidays, we faced delays in receiving booking confirmation emails or updates. Anyway good to have support that we still can direct but if it happen ...
See full reviewOwner
2.3099142254757 months ago
Verified
... Because Little Hotelier updates availability in real time across all connected booking platforms, guests can trust that their reservation is secure. This feature reduces the risk of overbooking, a common issue ...
See full reviewOwner
2.3099142257019 months ago
Verified
... Although competitively priced for a property management system, Little Hotelier’s monthly fees may still be challenging for very small properties or those operating in low season. ...
See full reviewOwner
2.3099142259338 months ago
Verified
... Although competitively priced for a property management system, Little Hotelier’s monthly fees may still be challenging for very small properties or those operating in low season. ...
See full reviewManager
2.3099142261634 months ago
Verified
... We use Little hotelier mostly with availability and rates by updating instantly across OTAs, preventing double bookings and ensuring accurate listings on all platforms. ...
See full reviewManager
2.309914226396 months ago
Verified
... We use Little hotelier mostly with availability and rates by updating instantly across OTAs, preventing double bookings and ensuring accurate listings on all platforms. ...
See full reviewManager
2.3099142266256 months ago
Verified
... We use Little hotelier mostly with availability and rates by updating instantly across OTAs, preventing double bookings and ensuring accurate listings on all platforms. ...
See full reviewManager
2.3099142268455 months ago
Verified
... We use Little hotelier mostly with availability and rates by updating instantly across OTAs, preventing double bookings and ensuring accurate listings on all platforms. ...
See full reviewReservation manager
2.3099142270714 months ago
Verified
... For very small properties, the subscription fee may be a bit high, especially in slower seasons. It would be great if we can have promotion for existing customer for some tough period. ...
See full reviewReservation manager
2.3099142273129 months ago
Verified
... For very small properties, the subscription fee may be a bit high, especially in slower seasons. It would be great if we can have promotion for existing customer for some tough period. ...
See full reviewReservation manager
2.3099142275631 months ago
Verified
... For very small properties, the subscription fee may be a bit high, especially in slower seasons. It would be great if we can have promotion for existing customer for some tough period. ...
See full reviewReservation manager
2.3099142278069 months ago
Verified
... For Little Hotelier which combines booking management, OTA channel sync, and guest communication. It support me as reservation manage saving time and reducing manual work for small property. ...
See full reviewOwner
2.309914228066 months ago
Verified
... Some users report minor lag, which can disrupt operations during busy times. The price also still high, so if have promotion for existing customer that would be great. ...
See full reviewOwner
2.3099142283124 months ago
Verified
... Some users report minor lag, which can disrupt operations during busy times. The price also still high, so if have promotion for existing customer that would be great. ...
See full reviewHotelier
2.3099142285555 months ago
Verified
... The Little Hotelier platform keeps room availability and rates consistent across OTAs and the property’s own website, reducing the chance of pricing discrepancies or oversold rooms. ...
See full reviewOwner
2.309914228806 months ago
Verified
... There are few limitation within the software, such as the payment process where the guest must pay either deposit or check in fees manually. ...
See full reviewRevenue Manager
2.3099142290524 months ago
Verified
... The product quality is consistently outstanding, exceeding my expectations every time. The product quality is consistently outstanding, exceeding my expectations every time. ...
See full reviewRevenue Manager
2.3099142293011 months ago
Verified
... The product quality is consistently outstanding, exceeding my expectations every time. The product quality is consistently outstanding, exceeding my expectations every time. ...
See full reviewOwner
2.2776561650265 months ago
Verified
... I am an owners, I can adjust prices across all platforms with a single action, simplifying seasonal rate changes, promotions, or last-minute discounts. ...
See full reviewOwner
2.277656165258 months ago
Verified
... The price is cost, so the subscription fees, while fair for the features provided, may feel steep for very small properties with minimal revenue during the off-season. ...
See full reviewOwner
2.277656165491 months ago
Verified
... I am an owners, I can adjust prices across all platforms with a single action, simplifying seasonal rate changes, promotions, or last-minute discounts. ...
See full reviewOwner
2.2776561657243 months ago
Verified
... The price is cost, so the subscription fees, while fair for the features provided, may feel steep for very small properties with minimal revenue during the off-season. ...
See full reviewOwner
2.2776561659659 months ago
Verified
... The price is cost, so the subscription fees, while fair for the features provided, may feel steep for very small properties with minimal revenue during the off-season. ...
See full reviewOwner
2.2776561661989 months ago
Verified
... While the system is robust, the subscription cost might feel significant if you only manage one villa, especially during slow periods. ...
See full reviewOwner
2.2776561664341 months ago
Verified
... As managing a 9-room property requires a balance between staying organized and maintaining a personal touch for guests. Little Hotelier is an excellent property management system for this scale, ...
See full reviewHotel owner
2.2131400376318 months ago
Verified
... The interface is great and easy, the product is steady, very stable and easy to learn and the support vibha's support was great. ...
See full reviewOwner
2.1808819733468 months ago
Verified
... The cost is quite high compared with other providers, but in the early stage we still get promotion but it would be helpful if still get the same price in long term. ...
See full reviewOwner
2.1808819735738 months ago
Verified
... Outstanding Channel Manager with Potential for Enhanced Usability ...
See full reviewOwner
2.1808819738183 months ago
Verified
... The system can automatically manage and close rooms, which helps reduce the time needed for management without having to close rooms manually in each application and good sales person to support our ...
See full reviewOwner
2.1808819740509 months ago
Verified
... The system can automatically manage and close rooms, which helps reduce the time needed for management without having to close rooms manually in each application and good sales person to support our ...
See full reviewGM
2.1808819742843 months ago
Verified
... Their demand plus is recommended, it generates the conversion you are looking for. What I don't like is the configuration, since you have to navigate through several pages to make changes. ...
See full reviewOwner
2.1486239100034 months ago
Verified
... The price & package is high, our room cost per day is around 500-600 thb so some period we feel it quite a big amount. ...
See full reviewOwner
2.1486239102337 months ago
Verified
... The price & package is high, our room cost per day is around 500-600 thb so some period we feel it quite a big amount. ...
See full reviewOwner
2.1486239104607 months ago
Verified
... 1. The system's management is user-friendly and allows for bulk pricing (I personally set the price as dynamic pricing during the year which it's so easy to do so) as well as the ability to connect with multiple providers. 2. Email confirmation is quite useful for sending to customers, and the little hotelier's management system greatly assists in this area in building the credibility of the villa and managing customers. 3. The reservation system is relatively straightforward and can be easily taught to new employees. It also allows for real-time management. Features like email confirmations enhance customer credibility, and the reservation process is simple to teach. However, the direct ...
See full reviewOwner
2.1486239106986 months ago
Verified
... As a small hotel, the cost of Little Hotelier is on the higher end, especially for the features I use. While it does bring a lot of value anyway. ...
See full reviewManaging director
2.1163658466756 months ago
Verified
... I hope payment charge by reservation can be reduced. It’s much high compared to booking platforms and credit card terminals. Moreover, it’s even more perfect if guest messages can be channel back. ...
See full reviewOwner
2.1163658469101 months ago
Verified
... Great system for new/small hotel owner. ...
See full reviewOwner
2.1163658471408 months ago
Verified
... I like ease of usage and user interface. They are also helpful when facing problem. Commission fee is reasonable rate. Comfortably connected to many OTAs at the same time. ...
See full reviewOwner
2.1163658473671 months ago
Verified
... From my opinion the package is high comparing with our pice and if hotel don’t have much ota, it will not worthy. ...
See full reviewOwner
2.1163658475926 months ago
Verified
... From my opinion the package is high comparing with our pice and if hotel don’t have much ota, it will not worthy. ...
See full reviewDOSM
2.1163658478319 months ago
Verified
... Great fuss free tech for small accommodation ...
See full reviewReservation manager
2.1163658480668 months ago
Verified
... Little hotelier have many features include channel manager, booking direct, property management system and etc. It also have applications which easy to use for small property. ...
See full reviewOwner
2.0841077838019 months ago
Verified
... There is nothing I would like to suggest for improvement in this area because I feel that it is already quite good. The ability to access this data is excellent ...
See full reviewOwner
2.0841077842805 months ago
Verified
... Insights help us better understand our own data, allowing us to use this information for marketing or targeting specific customer segments more effectively ...
See full reviewOwner
2.0841077845135 months ago
Verified
... Insights help us better understand our own data, allowing us to use this information for marketing or targeting specific customer segments more effectively ...
See full reviewOwner
2.0841077847555 months ago
Verified
... I would like the system to be able to generate documents for immigration (TM6) directly, so that it can be easily provided to tourists without having to manually write it out. ...
See full reviewOwner
2.0841077849869 months ago
Verified
... The Front Desk system helps us easily see the status of bookings for each day, including whether there are any bookings and which rooms are available. By simply keeping this page open, it becomes ...
See full reviewOwner
2.0841077852236 months ago
Verified
... The good thing we loved this Little Hotelier is, it all in one system that help me as an owner see availability & allotment in one system. Like this morning, there is a walk-in came in and if we ...
See full reviewOwner
2.0841077854701 months ago
Verified
... Except how easy it is, the other reason made we loved the system is we can set up all the price in one platform not just allotment. ...
See full reviewOwner
2.0841077857101 months ago
Verified
... A channel manager helps prevent overbooking, as I experienced frequent over bookings when I first started working. With the program, it saves a lot of time and makes the process much more efficient. ...
See full reviewManager
2.0841077859476 months ago
Verified
... Have a good application for support ...
See full reviewManager
2.0841077861947 months ago
Verified
... The cost is something to consider, especially for a small hotel with a tight budget. Some period we think about it since Phrae is not the whole year travel city. ...
See full reviewManager
2.0841077864374 months ago
Verified
... The cost is something to consider, especially for a small hotel with a tight budget. Some period we think about it since Phrae is not the whole year travel city. ...
See full reviewOwner
2.0518497221632 months ago
Verified
... Good technology, I am a loyalty customer ...
See full reviewOwner
2.0518497224026 months ago
Verified
... For someone who is not very good with technology, I find Little Hotelier easy to understand. It is not complicated, and after a short time, I was able to use it for checking in guests, managing ...
See full reviewOwner
2.051849722649 months ago
Verified
... The price is a bit expensive for a small hotel like mine. Even though it has many features. This is something to consider carefully if you are a small business. ...
See full reviewOwner
2.051849722889 months ago
Verified
... Before Little Hotelier, we had to use different programs for reservations, guest information, cleaning, and payments. Now everything is in one place. This saves a lot of time and makes it less likely ...
See full reviewOwner
2.0518497231243 months ago
Verified
... I would suggest that Little Hotelier should have promotion or package for existing customer who use it for long time like me. ...
See full reviewOwner
2.0518497233606 months ago
Verified
... I would suggest that Little Hotelier should have promotion or package for existing customer who use it for long time like me. ...
See full reviewOwner
2.051849723582 months ago
Verified
... Good technology, I am a loyalty customer ...
See full reviewOwner
2.0518497240199 months ago
Verified
... Would be great if SiteMinder & Little Hotelier think about loyalty customer like me to help us some period by giving new promotion. ...
See full reviewOwner
2.0518497242346 months ago
Verified
... Would be great if SiteMinder & Little Hotelier think about loyalty customer like me to help us some period by giving new promotion. ...
See full reviewOwner
2.0518497246972 months ago
Verified
... The price is a bit expensive for a small hotel like mine. Even though it has many features. This is something to consider carefully if you are a small business. ...
See full reviewOwner
2.0518497249175 months ago
Verified
... Good technology, I am a loyalty customer ...
See full reviewOwner
2.0518497251475 months ago
Verified
... Good technology, I am a loyalty customer ...
See full reviewOwner
2.0518497253726 months ago
Verified
... Since we use it quite long, we have no doubt in term of technology but for some people who start business during the training & setting up, we don't provide the deep details technical so I have to ...
See full reviewOwner
2.0518497255679 months ago
Verified
... We work with Little Hotelier for 3-4 years same as my another property, for the features are great & match with for hotel need. So I would say we're loyal customer but it would be great if we can get promotion ...
See full reviewOwner
2.0195916614303 months ago
Verified
... We like the advertise features call demand plus which allow us to promote property in various channels, we have google my business, Trivago & trip advisor. Except this we also improve reservation ...
See full reviewOwner
2.0195916616267 months ago
Verified
... We like the advertise features call demand plus which allow us to promote property in various channels, we have google my business, Trivago & trip advisor. Except this we also improve reservation ...
See full reviewOwner
2.0195916618306 months ago
Verified
... We like the advertise features call demand plus which allow us to promote property in various channels, we have google my business, Trivago & trip advisor. Except this we also improve reservation ...
See full reviewOwner
2.0195916622771 months ago
Verified
... It would be great if we could have a report that can check when we do check in customer in the system. ...
See full reviewOwner
2.0195916625056 months ago
Verified
... With Little Hotelier, I think it support my hotel on reservation process, better than do all by manual. I think it works for my property and since I have many channels to sell room last month I have ...
See full reviewOwner
2.0195916627345 months ago
Verified
... With Little Hotelier, I think it support my hotel on reservation process, better than do all by manual. I think it works for my property and since I have many channels to sell room last month I have ...
See full reviewOwner
2.0195916629562 months ago
Verified
... For the little hotelier cost is a bit higher than the other provider but comparing with the system capabilities, I think we still like it. ...
See full reviewowner
1.9873335986764 months ago
Verified
... Help facilitate and making the work easier and time-saving. ...
See full reviewowner
1.9873335989038 months ago
Verified
... Add more detailed training steps, increase the number of sessions, and go through it slowly, step by step. Nothing more to improved. ...
See full reviewowner
1.9873335991349 months ago
Verified
... Add more detailed training steps, increase the number of sessions, and go through it slowly, step by step. Nothing more to improved. ...
See full reviewHotel owner
1.9550755348458 months ago
Verified
... I would like to report to the housekeeper. Other matters are very satisfactory. ...
See full reviewHotel owner
1.9550755350605 months ago
Verified
... I would like to report to the housekeeper. Other matters are very satisfactory. ...
See full reviewHotel owner
1.955075535274 months ago
Verified
... I would like to report to the housekeeper. Other matters are very satisfactory. ...
See full reviewHotel owner
1.9550755354981 months ago
Verified
... I would like to report to the housekeeper. Other matters are very satisfactory. ...
See full reviewHotel owner
1.9550755357396 months ago
Verified
... I would like to report to the housekeeper. Other matters are very satisfactory. ...
See full reviewManager Operational
1.9550755359136 months ago
Verified
... We want to have a Little Hotelier payment gateway in Indonesia one day. Otherwise, we're quite pleased with the system. Thank you very much for the excellent service. ...
See full reviewSupervisor
1.9550755360506 months ago
Verified
... We are always very happy with the LH system. Hope LH payment gateway would be available in Indonesia one day. Thank you very much for the amazing service. ...
See full reviewOperations Manager
1.9228174717906 months ago
Verified
... Little hotelier provided us with a simple & effective system that have streamlined our operations and significantly eliminate the risk of human errors. The platform is simple to use and provide all necessary features that a boutique ...
See full reviewOperations Manager
1.9228174719123 months ago
Verified
... Global reach, local expertise. ...
See full reviewOperations Manager
1.9228174720341 months ago
Verified
... Little hotelier provided us with a simple & effective system that have streamlined our operations and significantly eliminate the risk of human errors. The platform is simple to use and provide all necessary features that a boutique sized business like us requires. Comparing it to other available ...
See full reviewManager
1.9228174721666 months ago
Verified
... Once we accidently moved the reservation to a wrong room which is higher price and then moved back to the correct one. The bill stated the price for the higher one not the correct one which we moved ...
See full reviewMarketing Lead
1.9228174722909 months ago
Verified
... Ease of use, Unlimited users, Reasonably priced, Seems to be robust and reliable, Relatively good support, AI support chat bot. ...
See full reviewGSA
1.9228174724104 months ago
Verified
... I like the inventor. It help me to manage the selling by online travel agencies to be easy and decrease the error about the room management. ...
See full reviewOwner
1.9228174725665 months ago
Verified
... In application we cannot use it like in web browsers such as mapping rate or create new rate. And cost is high. ...
See full reviewOwner
1.9228174726912 months ago
Verified
... For Little hotelier, we have experience with it around 1 year already. Everything go well we like it comfortable even my mother who not familiar with technology she still can use it. ...
See full reviewManager
1.9228174728121 months ago
Verified
... User friendly, easy to adjust, make my work easier, easy to manage, everyone can use, convenience, improve my worker, easy to optimize. ...
See full reviewManager
1.9228174729704 months ago
Verified
... Good thing about Little Hotelier ...
See full reviewAssistant of Owner
1.922817473234 months ago
Verified
... Pricing there are 2 pricing to choose which I chose the flexible one it cheap and suitable for small property. ...
See full reviewFront desk
1.9228174734573 months ago
Verified
... Channel manager can helps to avoid overbooking during hight season and user friendly easy for everyone to use the system ...
See full reviewGeneral Manager/ OIC
1.9228174736817 months ago
Verified
... Now I don't Worry about double booking from my online platforms and now i can open more online booking sites to make my business visible to guests. I also like that it’s accessible anywhere as long ...
See full reviewBoard Manager
1.8905594093993 months ago
Verified
... * Very well trained staffs and excellent after service. * I will recommend my customers to use this software. * Easy understanding of software ...
See full reviewManager
1.890559409636 months ago
Verified
... We would like to have more payment solutions services such as QR code prompt pay or credit card payment options to get more direct booking from guests. Every services so far so good except payment solutions compare with another ...
See full reviewManager
1.8905594098585 months ago
Verified
... I like the functions that completed full that hotel can use. Easy to use and manage both of front office and back office, and i like the staff team to support. ...
See full reviewPrivate host.
1.8905594101004 months ago
Verified
... Hmmm! I think you guys are doing a wonderful job. Everything is great so far so good. Thank you very much. ...
See full reviewPrivate host.
1.8905594103401 months ago
Verified
... The staffs were helpful and clearly explain the product and the follow up was great. The program works very well. ...
See full reviewOwner
1.890559410569 months ago
Verified
... The front desk was very useful and easy to work. When explore the report was easy. The demand plus was so good and drive sales effectively. ...
See full reviewOwner
1.8905594107915 months ago
Verified
... The front desk was very useful and easy to work. When explore the report was easy. The demand plus was so good and drive sales effectively. ...
See full reviewOwner
1.8905594110234 months ago
Verified
... Channel manager update fast no overbooking since I use this system save time can connect to many website in one system. ...
See full reviewOwner
1.8905594112194 months ago
Verified
... Friendly price helps reduce costs Friendly pricing structure helps reduce costs It has a friendly price structure that helps in managing the hotel's costs very well. ...
See full reviewOwner
1.8905594114378 months ago
Verified
... The system is really simple to use and user-friendly. ...
See full reviewOwner
1.8583013471479 months ago
Verified
... Your team service is very kind. And the system not too complicated work very well and very smooth. Great! ...
See full reviewOwner
1.8583013473731 months ago
Verified
... Before we use manual system after we get this software it helps us a lot to work easier. Easy for understanding. ...
See full reviewOwner
1.8583013475885 months ago
Verified
... Channel manager it helps to connect with many OTAs as you want so we can sell in many platform without worry about overbooking. ...
See full reviewOwner
1.8583013478099 months ago
Verified
... Not yet because i need to learn more about Little Hotelier system first and for now no need to improved yet. ...
See full reviewManager
1.8583013480406 months ago
Verified
... Probably to integrate more functions from their website to the app like unallocated space in the calendar to freely move the reservation during full occupation. However, all of the functions are ...
See full reviewManager
1.8583013482445 months ago
Verified
... Probably to integrate more functions from their website to the app like unallocated space in the calendar to freely move the reservation during full occupation. However, all of the functions are already reasonable for a small hotel considering ...
See full reviewDirector
1.858301348383 months ago
Verified
... The LH System is wonderful system for my property, and the prices are very competitive. An easy approach for managing our inventory and rates. Furthermore, the Little Hotelier smartphone mobile ...
See full reviewDirector
1.8583013485137 months ago
Verified
... Our property goal is to close room availability in a specific channel at times. It is possible to close all OTAs at once, however LH system cannot select only one channel at this time. We hope this is achievable ...
See full reviewOwner
1.8583013486626 months ago
Verified
... I would say even we like the system but we can feel the cost is still high comparing the other provider. Would be great if we can get promotion like when we start using it. ...
See full reviewOwner
1.8583013487896 months ago
Verified
... I would say even we like the system but we can feel the cost is still high comparing the other provider. Would be great if we can get promotion like when we start using it. ...
See full reviewOwner
1.8583013490524 months ago
Verified
... Beside the easy management & reservations process easier, we can see that there are opportunities increased from the system by opening more channels for selling like OTAs & etc. ...
See full reviewReservation director
1.8583013491764 months ago
Verified
... She's so nice and good present of the product with a good knowledge. ...
See full reviewManager
1.8583013493018 months ago
Verified
... Actually, everything is good. I think it's good to have Little Hotelier support. I can do everything in one system. ...
See full reviewManager
1.8583013494374 months ago
Verified
... Actually, everything is good. I think it's good to have Little Hotelier support. I can do everything in one system. ...
See full reviewOwner
1.8583013495695 months ago
Verified
... The system is good, not have much issue. If there's a thing that could improve, I think sometime we hard to get in touch with support by call. ...
See full reviewOwner
1.8260432853181 months ago
Verified
... It's a useful system it connects to all platforms, availability and prices are updated automatically. This prevents double bookings. Another things is you can get bookings from your own website. This is good because you don’t pay ...
See full reviewOwner
1.8260432854495 months ago
Verified
... It's a useful system it connects to all platforms, availability and prices are updated automatically. This prevents double bookings. Another things is you can get bookings from your own website. This ...
See full reviewOwner
1.8260432855742 months ago
Verified
... The monthly price is a bit high, especially in low seasons. Our hotel is Korat which not main traveling city some period it cannot bring much bookings same as other location. ...
See full reviewOwner
1.8260432857109 months ago
Verified
... The monthly price is a bit high, especially in low seasons. Our hotel is Korat which not main traveling city some period it cannot bring much bookings same as other location. ...
See full reviewOwner
1.8260432858341 months ago
Verified
... The monthly price is a bit high, especially in low seasons. Our hotel is Korat which not main traveling city some period it cannot bring much bookings same as other location. ...
See full reviewOwner
1.8260432859558 months ago
Verified
... Increase opportunities for bookings ...
See full reviewFront manager
1.8260432860936 months ago
Verified
... Sometime we cannot update the price into the system, have to refresh it and update price late which not convinient. ...
See full reviewOwner
1.8260432863404 months ago
Verified
... I like the way the information is made. Both prices, images are put on each website and each website can be linked to each other without worrying that we will forget to close on customers book. If i ...
See full reviewOwner
1.8260432864804 months ago
Verified
... I like Khun Nan Teaching very much. Because the teaching is easy to understand. calm, respectful to me. ...
See full reviewOwner
1.8260432866069 months ago
Verified
... I like the way the information is made. Both prices, images are put on each website and each website can be linked to each other without worrying that we will forget to close on customers book. If i ...
See full reviewOwner
1.8260432867496 months ago
Verified
... I like the way the information is made. Both prices, images are put on each website and each website can be linked to each other without worrying that we will forget to close on customers book. If i ...
See full reviewOwner
1.8260432868888 months ago
Verified
... I think everything is good, but there are only some websites like agoda. There may be a little problem that we have to go to YCS again. ...
See full reviewOwner
1.8260432870139 months ago
Verified
... I think everything is good, but there are only some websites like agoda. There may be a little problem that we have to go to YCS again. ...
See full reviewOwner
1.8260432871416 months ago
Verified
... I like the way the information is made. Both prices, images are put on each website and each website can be linked to each other without worrying that we will forget to close on customers book. If i want to ask for more information, she is free ...
See full reviewGeneral manager
1.7615271583274 months ago
Verified
... Easy system & open opportunities for bookings ...
See full reviewGeneral manager
1.7615271585506 months ago
Verified
... Little Hotelier is a system that helps small hotel, manage bookings and guests. For a small hotel like us, it can save time and make work easier, especially for front office staff. It works well with ...
See full reviewOwner
1.7615271587735 months ago
Verified
... Beside the feature update everything in one system, the other thing that I like it, is realtime updating. example if I changed the price right now by increase 10-20% and submit to system. The price ...
See full reviewPartner-owner
1.7615271590113 months ago
Verified
... Little Hotelier is a helpful system for managing a small hotel with 13 rooms. It is easy to use and works well with channels that we're connecting include direct booking. Front office staff can ...
See full reviewAdmin
1.7615271592372 months ago
Verified
... I like about the link of every app to prevent mistakes about blocking the booking date and like that we can sell pool villas in every app with peace of mind. I think there should be more bookings. ...
See full reviewOwner
1.7615271594695 months ago
Verified
... We can improve the quality of booking, room management and price rate appropriately and creating trust Satisfied with our customer. ...
See full reviewOwner
1.7615271596965 months ago
Verified
... We can improve the quality of booking, room management and price rate appropriately and creating trust Satisfied with our customer. ...
See full reviewOwner
1.7615271599134 months ago
Verified
... We can improve the quality of booking, room management and price rate appropriately and creating trust Satisfied with our customer. ...
See full reviewPool villa management
1.7615271601422 months ago
Verified
... Little Hotelier simplifies repetitive tasks such as updating information across multiple platforms, freeing up more time to focus on guest services. The platform includes reporting features that allow users to track the performance of each booking channel and analyze ...
See full reviewOwner
1.7292690958576 months ago
Verified
... Easy to use, suitable for people just starting to use. There is an app that helps you to see available rooms anywhere. ...
See full reviewOwner
1.7292690961126 months ago
Verified
... Some of features that not open for Thailand market shouldn't add to the system. During the setting up, I put the picture in the system but it's not publish. ...
See full reviewOwner
1.7292690963553 months ago
Verified
... Make it easier to open and close rooms through online channel because Little Hotelier can save my time and help my life easier. ...
See full reviewOwner
1.7292690965875 months ago
Verified
... Make it easier to open and close rooms through online channel because Little Hotelier can save my time and help my life easier. ...
See full reviewOwner
1.7292690968112 months ago
Verified
... Make it easier to open and close rooms through online channel because Little Hotelier can save my time and help my life easier. ...
See full reviewOwner
1.7292690970337 months ago
Verified
... Reports allow us to view our own data more effectively, helping us understand who our customers are and how much revenue we have generated. ...
See full reviewOwner
1.7292690972603 months ago
Verified
... Reports allow us to view our own data more effectively, helping us understand who our customers are and how much revenue we have generated. ...
See full reviewOwner
1.7292690977244 months ago
Verified
... It helps make booking management much easier, eliminating the need to manually write things down or use Excel, making the process more organized. ...
See full reviewOwner
1.7292690979499 months ago
Verified
... It helps make booking management much easier, eliminating the need to manually write things down or use Excel, making the process more organized. ...
See full reviewOwner
1.7292690981709 months ago
Verified
... It's a good and convenient hotel management software. ...
See full reviewOwner
1.7292690983979 months ago
Verified
... Payment via credit card and pre-payment would be extremely useful. Currently it allows for customers to no-show and hotel loses revenue. Also, there is a time gap before the system is updated, and we ...
See full reviewOwner
1.729269098619 months ago
Verified
... Little Hotelier system don't have payment gateway, so it quite hard to collect money from foreign customer. It would be great if we can have payment gateway include. ...
See full reviewManager
1.729269099086 months ago
Verified
... Can manage hotel reservation very easily because it holding every OTA in one stop. ...
See full reviewManager
1.729269099325 months ago
Verified
... Contacting and booking an appointment with an employee takes quite some time because the staff have to take care of many customers, so it may take 1-2 weeks to process, which causes delays for users. Therefore, we hope ...
See full reviewOwner
1.7292690995621 months ago
Verified
... Best Channel Manager Efficient and User-Friendly Solutions ...
See full reviewOwner
1.7292690998021 months ago
Verified
... Pricing can be steep for smaller hotels with tight budgets. Introducing flexible plans tailored to small businesses could improve affordability. ...
See full reviewOwner
1.7292691002673 months ago
Verified
... Pricing can be steep for smaller hotels with tight budgets. Introducing flexible plans tailored to small businesses could improve affordability. ...
See full reviewOwner
1.7292691005122 months ago
Verified
... Customer support response times can be slow during peak periods. A more responsive and proactive support system would enhance overall user satisfaction. ...
See full reviewOwner
1.729269100749 months ago
Verified
... Customer support response times can be slow during peak periods. A more responsive and proactive support system would enhance overall user satisfaction. ...
See full reviewOwner
1.7292691009834 months ago
Verified
... Sometimes the connection of Channel Manager between Little Hotelier and Agoda is not work well, but right now this problem is no longer anymore. ...
See full reviewOwner
1.7292691012149 months ago
Verified
... Everything is mostly great—it's easy to use, not complicated, and doesn’t take much time to get familiar with. The interface is user-friendly as well. ...
See full reviewReception
1.7292691014438 months ago
Verified
... More function & feature in mobile and iPad application, The name of some feature are not clear, Bug in system. ...
See full reviewOwner
1.7292691016633 months ago
Verified
... Its real -time integration with major OTAs prevents overbooking issues. Updates are instant, ensuring our availability is always accurate online. ...
See full reviewOwner
1.7292691019015 months ago
Verified
... Pricing could be more flexible for very small properties. Offering tailored packages based on room numbers would be appreciated. thanks. ...
See full reviewOwner
1.7292691021296 months ago
Verified
... The platform's reliability ensures that our data is always accurate. It’s perfect for handling everything from reservations to check -ins. ...
See full reviewOwner
1.7292691023626 months ago
Verified
... Pricing could be more flexible for very small properties. Offering tailored packages based on room numbers would be appreciated. thanks. ...
See full reviewGerente general
1.7292691025904 months ago
Verified
... They could add an official billing section for each country. Or even a hotel badge section so that they can be programmed. ...
See full reviewGerente general
1.7292691028062 months ago
Verified
... They could add an official billing section for each country. Or even a hotel badge section so that they can be programmed. ...
See full reviewHost
1.7292691030171 months ago
Verified
... So far, everything has been great and we haven't found any areas that need significant improvement. However, if they were to include more educational resources or interactive tutorials in the future, ...
See full reviewManager
1.6970110387283 months ago
Verified
... Quickly and easily made a low-season special that I can edit or delete anytime I like. Monitoring and managing new bookings can be done quickly and efficiently. ...
See full reviewManager
1.6647529744571 months ago
Verified
... So far, so good. we will actually use the software during the upcoming months and share any feedback with Little Hotelier. ...
See full reviewManager
1.6647529746871 months ago
Verified
... Good start from friendly and flexible team ...
See full reviewManager
1.6647529749194 months ago
Verified
... Good start from friendly and flexible team ...
See full reviewManager
1.6647529762694 months ago
Verified
... The cost is the main reason to consider since I am hotel management so when I discussed with the owner the price is always in the topic. So that’s why we go with 1% package. ...
See full reviewManager
1.6647529764326 months ago
Verified
... The cost is the main reason to consider since I am hotel management so when I discussed with the owner the price is always in the topic. So that’s why we go with 1% package. ...
See full reviewGeneral manager
1.6647529766525 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewGeneral manager
1.664752976872 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewGeneral manager
1.6647529770736 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewOwner
1.6324949127778 months ago
Verified
... The cost per month is a bit high after promotion. Would be perfect if we can use the package for a year. ...
See full reviewOwner
1.6324949129099 months ago
Verified
... The cost per month is a bit high after promotion. Would be perfect if we can use the package for a year. ...
See full reviewOwner
1.6324949130361 months ago
Verified
... The cost per month is a bit high after promotion. Would be perfect if we can use the package for a year. ...
See full reviewOwner
1.632494913159 months ago
Verified
... The cost per month is a bit high after promotion. Would be perfect if we can use the package for a year. ...
See full reviewOwner
1.6324949132885 months ago
Verified
... The cost per month is a bit high after promotion. Would be perfect if we can use the package for a year. ...
See full reviewOwner
1.6324949134125 months ago
Verified
... The cost per month is a bit high after promotion. Would be perfect if we can use the package for a year. ...
See full reviewOwner
1.6324949135346 months ago
Verified
... The cost per month is a bit high after promotion. Would be perfect if we can use the package for a year. ...
See full reviewOwner
1.6324949136559 months ago
Verified
... Nothing to be improved! This is like a 5 starts service! Thank you so much for the service and dedication. ...
See full reviewOwner
1.6324949138971 months ago
Verified
... Nothing to be improved! This is like a 5 starts service! Thank you so much for the service and dedication. ...
See full reviewOwner
1.6324949140203 months ago
Verified
... I use Little Hotelier for my small hotel, which has 14 rooms. Most of my bookings come from OTAs like Booking.com and Airbnb. The system helps me manage everything in one place, so it is easier to ...
See full reviewOwner
1.6324949141402 months ago
Verified
... Little Hotelier has direct booking system. The system allows guests to book directly on my Facebook. This is very helpful because I don’t need to pay OTA commissions for these bookings. ...
See full reviewManaging Director
1.6002368497454 months ago
Verified
... Not sure if its set up or not incorrectly on our side, but its been adding tax to our payments so we expect more money then we are actually receiving. Its just added on top, so its not like we are ...
See full reviewManager
1.6002368498783 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewmanager
1.6002368499974 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewmanager
1.6002368501191 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewManager
1.6002368502419 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewManager
1.6002368503618 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewManager
1.6002368504842 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewOwner
1.6002368506045 months ago
Verified
... Little Hotelier is about the best system out there for any hotel/resort/vacation rental property. I'm a contractor that sets up new hotels/resorts and I use it often in my contracts. So easy to teach ...
See full reviewOwner
1.6002368507258 months ago
Verified
... Little Hotelier is about the best system out there for any hotel/resort/vacation rental property. I'm a contractor that sets up new hotels/resorts and I use it often in my contracts. So easy to teach ...
See full reviewOwner
1.600236850849 months ago
Verified
... The customer service is horrible. I tried the 30 day free trial. I sent multiple messages to the sales agent asking about functionality and never received responses. Despite them sending me requests ...
See full reviewOwnet
1.6970110445165 months ago
Verified
... Software and service service. The service is very impressive to customers. ...
See full reviewOwner
1.6970110446983 months ago
Verified
... The simple interface is ideal for small teams, and the Facebook booking link integration has been a game-changer for direct sales. ...
See full reviewMarketing Manager
1.5679787868354 months ago
Verified
... I would like to continue developing the booking system to be more convenient and take less time than this. I believe your system needs to be better than this. ...
See full reviewMarketing
1.5679787869668 months ago
Verified
... I would like to continue developing the booking system to be more convenient and take less time than this. I believe your system needs to be better than this. ...
See full reviewMarketing
1.5679787870938 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewOwner
1.5679787873563 months ago
Verified
... Little Hotelier's ease of use and comprehensive features make it ideal for small properties. It simplifies daily operations and saves time while boosting productivity. ...
See full reviewOwner
1.5679787874802 months ago
Verified
... Ideal Software for Small Properties ...
See full reviewOwner
1.5679787876075 months ago
Verified
... The platform could include an accounting and POS system. Adding these features would create a seamless experience without needing other vendors. ...
See full reviewOwner
1.5679787878032 months ago
Verified
... Little Hotelier provides a user-friendly interface, smooth OTA integration, and effective tools for managing bookings and reports. It simplifies operations and saves valuable time. ...
See full reviewOwner
1.5679787880608 months ago
Verified
... Perfect Choice for Small Properties ...
See full reviewOwner
1.5679787882004 months ago
Verified
... No improvements are necessary. The software already provides a flawless experience, meeting all the requirements for managing a small hotel effectively. ...
See full reviewOwner
1.5679787883438 months ago
Verified
... Little Hotelier offers a comprehensive solution for reservations, channel management, and reporting. The user-friendly interface makes managing hotel operations smooth and stress-free. ...
See full reviewOwner
1.5679787884689 months ago
Verified
... Great Management System for Small Hotels ...
See full reviewOwner
1.5679787885906 months ago
Verified
... The platform is intuitive, offers excellent features, and ensures smooth communication with OTAs. It greatly enhances efficiency and streamlines hotel management. ...
See full reviewOwner
1.5679787887149 months ago
Verified
... Great Software for Small Properties ...
See full reviewOwner
1.5679787888381 months ago
Verified
... Overbooking occurs occasionally, which can create challenges. A stronger system to prevent this issue would make the platform even better for users. ...
See full reviewOwner
1.5679787889587 months ago
Verified
... Little Hotelier is an excellent platform for managing reservations, streamlining operations, and integrating seamlessly with OTAs. It’s reliable and simplifies hotel operations effectively. ...
See full reviewOwner
1.5679787891361 months ago
Verified
... Adding notifications with room night booking details as pop-ups would be a valuable improvement, providing instant insights for better decision-making. ...
See full reviewOwner
1.567978789341 months ago
Verified
... A pop-up notification system displaying room night bookings would be a fantastic addition, helping users stay updated on their property’s performance. ...
See full reviewOwner
1.5679787894721 months ago
Verified
... A pop-up notification system displaying room night bookings would be a fantastic addition, helping users stay updated on their property’s performance. ...
See full reviewOwner
1.5679787897484 months ago
Verified
... Ideal Management Tool for Small Properties ...
See full reviewOwner
1.567978789894 months ago
Verified
... Everything is great with Little Hotelier. The platform provides everything a small hotel needs, and I’m very satisfied with its functionality and ease of use. ...
See full reviewOwner
1.5679787900187 months ago
Verified
... Reliable, Yet Needs Performance Tweaks ...
See full reviewOwner
1.5679787901419 months ago
Verified
... Occasionally, the app runs slowly, especially when accessing certain features. Enhancing the speed and responsiveness of the app would be a valuable improvement. ...
See full reviewOwner
1.5679787902722 months ago
Verified
... Reliable, Yet Needs Performance Tweaks ...
See full reviewOwner
1.5679787903939 months ago
Verified
... Little Hotelier is easy to use and covers all hotel management needs. The platform is intuitive, making it simple for the team to manage bookings effectively. ...
See full reviewOwner
1.5679787905145 months ago
Verified
... There’s nothing to improve. The platform is well-designed, efficient, and serves all our hotel management needs without any issues. but overall is good. ...
See full reviewDirector
1.5357207261175 months ago
Verified
... The OTA registrations, if can do it would be great and the cost per month is a bit high after promotion. ...
See full reviewDirector
1.5357207262395 months ago
Verified
... The OTA registrations, if can do it would be great and the cost per month is a bit high after promotion. ...
See full reviewDirector
1.5357207264419 months ago
Verified
... The OTA registrations, if can do it would be great and the cost per month is a bit high after promotion. ...
See full reviewDirector
1.5357207266174 months ago
Verified
... The OTA registrations, if can do it would be great and the cost per month is a bit high after promotion. ...
See full reviewOwner
1.5034626622368 months ago
Verified
... We think the price & cost is still high comparing with other solutions in the market. Would be great if we can have the price checper or different rate during low season & high season. ...
See full reviewOwner
1.5034626623686 months ago
Verified
... We think the price & cost is still high comparing with other solutions in the market. Would be great if we can have the price checper or different rate during low season & high season. ...
See full reviewOwner
1.5034626625078 months ago
Verified
... We think the price & cost is still high comparing with other solutions in the market. Would be great if we can have the price checper or different rate during low season & high season. ...
See full reviewOwner
1.503462662634 months ago
Verified
... The price is the main things that we always think about since I had 2 properties and I have to pay for both. It's a big cost per month. ...
See full reviewOwner
1.5034626627599 months ago
Verified
... The price is the main things that we always think about since I had 2 properties and I have to pay for both. It's a big cost per month. ...
See full reviewOwner
1.5034626628823 months ago
Verified
... The price is the main things that we always think about since I had 2 properties and I have to pay for both. It's a big cost per month. ...
See full reviewOwner
1.5034626630059 months ago
Verified
... Some parts in the system we don't really fully understand. Little Hotelier should provide more training session for existing customer. I had experience to join some webinar & event, it's really good ...
See full reviewOwner
1.503462663134 months ago
Verified
... Some parts in the system we don't really fully understand. Little Hotelier should provide more training session for existing customer. I had experience to join some webinar & event, it's really good ...
See full reviewOwner
1.503462663343 months ago
Verified
... As I always mentioned that price is only one thing that make me think about Little Hotelier. But it's a worthwhile system. ...
See full reviewOwner
1.5034626637153 months ago
Verified
... As I am the owner, and beside the hotel owner. I also have another business so I am quite busy. Little Hotelier helps me take care everything about reservations - checking in-out, record payment, report and etc. Now our property is already steady and I can focus another business. Occupancy ...
See full reviewOwner
1.5034626638407 months ago
Verified
... As I always mentioned that price is only one thing that make me think about Little Hotelier. But it's a worthwhile system. ...
See full reviewOwner
1.5034626639766 months ago
Verified
... As I always mentioned that price is only one thing that make me think about Little Hotelier. But it's a worthwhile system. ...
See full reviewOwner
1.5034626641088 months ago
Verified
... As I always mentioned that price is only one thing that make me think about Little Hotelier. But it's a worthwhile system. ...
See full reviewOwner
1.5034626642376 months ago
Verified
... We had experience that sometimes the rate that customers booked from OTA did not match with the minimum rate we set in the system. I would suggest that if Little Hotelier can do a full control with ...
See full reviewOwner
1.5034626643631 months ago
Verified
... We had experience that sometimes the rate that customers booked from OTA did not match with the minimum rate we set in the system. I would suggest that if Little Hotelier can do a full control with promotion ...
See full reviewOwner
1.5034626645643 months ago
Verified
... We had experience that sometimes the rate that customers booked from OTA did not match with the minimum rate we set in the system. I would suggest that if Little Hotelier can do a full control with ...
See full reviewOwner
1.5034626648197 months ago
Verified
... Little Hotelier helps us open opportunities for bookings by sending room to various channels. I can see booking uplift with significant number after we open selling in various OTAs. ...
See full reviewOwner
1.5034626650926 months ago
Verified
... For me Little hotelier is a worthwhile system, the price is not too cheep or too high comparing with feautures & capability. ...
See full reviewOwner
1.5034626652296 months ago
Verified
... I like the little hotelier mobile application since It's very simple to use. Everyday I can see the booking with Mobile phone, updating the price and do many things with just open application. ...
See full reviewOwner
1.5034626653573 months ago
Verified
... For me Little hotelier is a worthwhile system, the price is not too cheep or too high comparing with feautures & capability. ...
See full reviewOwner
1.4712046009648 months ago
Verified
... Channel manager helps us adjust the number of available rooms automatically, saving time and preventing overbooking I love this feature. ...
See full reviewOwner
1.4712046010913 months ago
Verified
... Enable viewing all information in one place, providing quick access to customer details and allowing faster processing o f requests. ...
See full reviewOwner
1.4712046012164 months ago
Verified
... I want the system to allow attaching payment slips directly into the system, making it easier and more accurate to verify customer transactions. ...
See full reviewOwner
1.4712046013385 months ago
Verified
... Enhance convenience and speed by allowing access through an app, eliminating the need to use a computer mobile app is good. ...
See full reviewOwner
1.4712046014598 months ago
Verified
... The system is very simple & good, I am using it around 2 years already so we quite understand system quite well and no issue with it. ...
See full reviewOwner
1.4712046015823 months ago
Verified
... The system is very simple & good, I am using it around 2 years already so we quite understand system quite well and no issue with it. ...
See full reviewOwner
1.4712046017021 months ago
Verified
... Little Hotelier should have more event to update the market or help us update the features or system. We would like to have new strategy or market that we can open for our resort. ...
See full reviewOwner
1.4712046018253 months ago
Verified
... Little Hotelier help us to manage many online travel agency together such as booking.com & agoda. From our dashboard we can see that most of the reservations came from online so it's good to have the ...
See full reviewOwner
1.4712046019471 months ago
Verified
... I think system already good but I think it still need to have more event or webinar or anything that support existing customer. ...
See full reviewFront
1.4712046020695 months ago
Verified
... In Lilttle hotelier system, I can get basic reports on how well my hotel is doing, like occupancy rates and revenue. These are useful for planning. ...
See full reviewCEO
1.471204602198 months ago
Verified
... Cost: While Little Hotelier offers a complete set of features, it can be more expensive compared to other systems that offer basic or fewer features. ...
See full reviewFD
1.4712046023208 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewFD
1.4712046024399 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewFD
1.4712046025575 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewFD
1.4712046026826 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewFD
1.4712046028035 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewOwner
1.4389465387791 months ago
Verified
... The booking engine: easy to make a booking link with calendar, mobile app which I use the most. Sent invoice via calendar. ...
See full reviewFront manager
1.4389465389016 months ago
Verified
... In Little hotelier features I like is report tab, in front manager role, It’s very easy for me to check&summary everything such as revenue, occupancy room blocked and all stats that owner need to ...
See full reviewFront manager
1.4389465390259 months ago
Verified
... In Little hotelier features I like is report tab, in front manager role, It’s very easy for me to check&summary everything such as revenue, occupancy room blocked and all stats that owner need to ...
See full reviewVilla Owner
1.4389465391879 months ago
Verified
... Safe our times for control online platforms. Open and close room available also easy. Good Job Little Hotelier software and manage. ...
See full reviewVilla Owner
1.4389465393828 months ago
Verified
... More options for promotions for direct booking. More alert if any room sold.Reminder if any room due for check in prior the day. ...
See full reviewOwner
1.4389465395822 months ago
Verified
... For the direct booking, it should has the payment tools that customer can pay before stay date. It quite important for small property. ...
See full reviewOwner
1.4389465399223 months ago
Verified
... little hotelier is easy to use, I use it in application to see all the bookings coming. I have 3 channels for selling room in OTAs. ...
See full reviewOwner
1.4389465400497 months ago
Verified
... For the direct booking, it should has the payment tools that customer can pay before stay date. It quite important for small property. ...
See full reviewOwner
1.4389465401788 months ago
Verified
... For the direct booking, it should has the payment tools that customer can pay before stay date. It quite important for small property. ...
See full reviewOwner
1.4389465403058 months ago
Verified
... The features I like the most in Little Hotelier is direct booking engine, it allows guests can book directly through my website, which helps me save on OTA commissions. ...
See full reviewOwner
1.4389465404331 months ago
Verified
... Improve the previous client lookup or autofill when doing a manual reservation. It's a little clunky to use. Also would be nice to be able to use established codes from Direct Booking when doing a manual reservation in Front Desk. It would let us not have to calculate ...
See full reviewReceptionist
1.4389465405582 months ago
Verified
... The option of change between a human and a IA after the first question so you can feel more certain. ...
See full reviewReceptionist
1.4389465406941 months ago
Verified
... Could it be the AI´s answers, so it's not just a half-baked solution and actually check your real problem. ...
See full reviewGerencia
1.4389465408199 months ago
Verified
... Order in each of our rooms in the establishment. Easy to view in bulk. Better control of our establishment. Ability to link with reservation systems. Speed in the automatic payment of ...
See full reviewGerencia
1.4389465409465 months ago
Verified
... Maybe we could put a brief description of the functions of the three icons in the initial menu, so we know their function. We are integrating ourselves into the administration and there are too many functions that we do not know or are unaware of. Maybe with this ...
See full reviewOwner
1.4066884765576 months ago
Verified
... The direct booking should have the payment tool. Not just a PayPal because most of the customer in Thailand market not use PayPal. ...
See full reviewOwner
1.406688476685 months ago
Verified
... The price is high, we have 4 villas and I think for the low season this is big high cost for us if we cannot get any booking. ...
See full reviewOwner
1.4066884768126 months ago
Verified
... The system should be improved to allow for splitting reservations within the same room types, enabling them to be assigned to different room numbers, which would provide greater flexibility in ...
See full reviewOwner
1.4066884769362 months ago
Verified
... Good hotel support. I really like the system, especially when we receive exceptional support from the team, as it greatly enhances our overall experience and efficiency. ...
See full review民宿管家
1.4066884771311 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to ...
See full review民宿管家
1.4066884773443 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate ...
See full review民宿管家
1.406688477522 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes in revenue, occupancy rates, and other metrics. It automatically imports customer ...
See full review民宿管家
1.4066884776602 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes in revenue, occupancy rates, and other metrics. It automatically imports customer ...
See full review民宿管家
1.4066884777841 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to ...
See full review民宿管家
1.406688477923 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes in revenue, occupancy rates, and other metrics. It automatically imports customer ...
See full reviewOwner
1.4066884780641 months ago
Verified
... The Little hotelier is a good system for hotel business. We use it to manage online bookings form online travel agencies. Simple calendar & easy to use. ...
See full reviewOwner
1.4066884781903 months ago
Verified
... For our business plan that we use just less OTAs, I don't think it worth too much. Have to open more OTAs to make it better. ...
See full reviewOwner
1.4066884783117 months ago
Verified
... For our business plan that we use just less OTAs, I don't think it worth too much. Have to open more OTAs to make it better. ...
See full reviewOwner
1.4066884784338 months ago
Verified
... While it’s powerful, the subscription cost can feel expensive for a 7-room property, especially during slow seasons. It would be great if we can get promotion like when we started. ...
See full reviewOwner
1.4066884785547 months ago
Verified
... Little Hotelier connects with multiple OTAs and keeps room availability and rates updated across all channels in real-time. It's a helpful system. ...
See full reviewOwner
1.4066884786761 months ago
Verified
... While it’s powerful, the subscription cost can feel expensive for a 7-room property, especially during slow seasons. It would be great if we can get promotion like when we started. ...
See full reviewOwner
1.4066884787967 months ago
Verified
... While it integrates with OTAs well, it lacks features like upselling extras (e.g., tours or meals) or creating personalized packages. ...
See full reviewOwner
1.4066884789169 months ago
Verified
... Automated messages and the booking engine don’t offer much flexibility for branding or personalization. Also for the upselling function cannot do personalization as well. ...
See full reviewFront
1.4066884790401 months ago
Verified
... Little Hotelier keeps my availability and pricing synced across all OTAs. This eliminates double bookings and ensures accuracy for guests booking through different platforms. ...
See full reviewOwner
1.4066884791734 months ago
Verified
... The system doesn’t provide tools to upsell extras like tours, meals, or late check-outs directly through the platform. Still have to manual for some features. ...
See full reviewOwner
1.4066884792951 months ago
Verified
... I manage a 5 rooms resort with listings on many OTAs, including Booking.com, Airbnb, Agoda, Expedia, and Hotels.com. Little Hotelier has made it easier to handle reservations and keep everything ...
See full reviewOwner
1.3744304148999 months ago
Verified
... The Little hotelier system is a good technology that I use it everyday to see all reservations at my property. It very simple. ...
See full reviewOwner
1.3744304150261 months ago
Verified
... For the direct booking engine features, It would be more powerful system. if it can collect the money to the hotel. ...
See full reviewOwner
1.3744304153905 months ago
Verified
... I can receive bookings from my website(Facebook), which means fewer commissions paid to OTAs. Guests also appreciate having this option. ...
See full reviewOwner
1.374430415513 months ago
Verified
... The Little Hotelier system provides clear reports on occupancy, revenue, and which OTAs perform best. This helps me plan promotions and adjust my strategy. ...
See full reviewMarketing Manager
1.3744304156325 months ago
Verified
... So far, everything working well. We cannot think of anything to improve. Thank you for providing a wonderful system for our property. Thank you! ...
See full reviewMarketing Manager
1.3744304157549 months ago
Verified
... The Little Hotelier system is very simple and easy to use. Every thing is in one place so it is very convenient. The great ability to modify restrictions (rates, minimum length of stay, allotment, ...
See full reviewMarketing Manager
1.3744304158737 months ago
Verified
... Little Hotelier Review ...
See full reviewOwner
1.3744304159943 months ago
Verified
... For Little Hotelier, I like the feature channel manager that help me to see all reservations and don''t need to update room in OTAs. ...
See full reviewOwner
1.3744304161287 months ago
Verified
... The price is quite high comparing with the revenue we receive, the reason we still use it is the channels to help us see all bookings. ...
See full reviewOwner
1.3744304162519 months ago
Verified
... I use Little Hotelier sometimes since when the setting up process it connected everything together. All bookings will come into same calendar, we can update price & room in the system. ...
See full reviewOwner
1.3744304163725 months ago
Verified
... The price is a bit high, in the low season it's not cover the cost. The package we get in the early stage with discounted is okay. ...
See full reviewOwner
1.3744304164901 months ago
Verified
... The price is a bit high, in the low season it's not cover the cost. The package we get in the early stage with discounted is okay. ...
See full reviewOwner
1.3744304166144 months ago
Verified
... The price is a bit high, in the low season it's not cover the cost. The package we get in the early stage with discounted is okay. ...
See full reviewOwner
1.3744304167372 months ago
Verified
... The price is a bit high, in the low season it's not cover the cost. The package we get in the early stage with discounted is okay. ...
See full reviewOwner
1.3744304168575 months ago
Verified
... I would like the functions of Little Hotelier to better meet the needs of managing on a monthly, weekly, and yearly basis.I would like the functions of Little Hotelier to better meet the needs of ...
See full reviewOwner
1.3744304169799 months ago
Verified
... The Little Hotelier system ensures that availability, rates, and inventory are instantly updated on all connected OTAs, reducing manual errors. It support our property a lot. ...
See full reviewFront
1.3744304171016 months ago
Verified
... The cost and limited customization options might make it less ideal for some properties. If you prioritize OTA efficiency and guest management, it’s a strong choice that I would recommend. ...
See full reviewFront
1.3744304172252 months ago
Verified
... The cost and limited customization options might make it less ideal for some properties. If you prioritize OTA efficiency and guest management, it’s a strong choice that I would recommend. ...
See full reviewManager
1.3744304173462 months ago
Verified
... The Little Hotelier system is very user-friendly where we could change all instantly from room types, room rates, minimum length of stay and many others in one system. Furthermore, the LH staff are very knowledgeable patient and very helpful with ...
See full reviewManager
1.3744304174686 months ago
Verified
... The Little Hotelier system is very user-friendly where we could change all instantly from room types, room rates, minimum length of stay and many others in one system. Furthermore, the LH staff are ...
See full reviewManager
1.3744304175963 months ago
Verified
... The Little Hotelier system is very user-friendly and has given amazing benefit to our property management team. Inventory and mapping are extremely easy and user-friendly. System Alerts from the ...
See full reviewOwner
1.3744304178427 months ago
Verified
... Now we’re in full price, would be nice if Little hotelier can give us a promotion like when we start using it. ...
See full reviewOwner
1.3744304179659 months ago
Verified
... The Little hotelier is the realtime update system. When I would like to change the price I can update it and it will show in all channels I connected. ...
See full reviewManager
1.3744304180933 months ago
Verified
... LH is a wonderful system for our property with a very competitive too. An easy system to use for managing our inventory and rates. Furthermore, the Little Hotelier smartphone application is really ...
See full reviewManager
1.3744304182135 months ago
Verified
... LH is a wonderful system for our property with a very competitive too. An easy system to use for managing our inventory and rates. Furthermore, the Little Hotelier smartphone application is really ...
See full reviewManager
1.3744304183359 months ago
Verified
... LH is a wonderful system for our property with a very competitive too. An easy system to use for managing our inventory and rates. Furthermore, the Little Hotelier smartphone application is really ...
See full reviewHotel Manager
1.3744304184565 months ago
Verified
... I look forward to future enhancements, such as the ability to split reservations or book multiple services simultaneously. I'm excited to see the platform continue to evolve and offer even more robust features. I'm particularly interested in the potential for splitting reservations and booking multiple services in a single transaction. These enhancements would significantly improve efficiency ...
See full reviewOwner
1.3421723543044 months ago
Verified
... Enable viewing all information in one place, providing quick access to customer details and allowing faster I really love this function. ...
See full reviewOwner
1.3421723544284 months ago
Verified
... Enable viewing all information in one place, providing quick access to customer details and allowing faster I really love this function. ...
See full reviewOwner
1.3421723545579 months ago
Verified
... Is there a mobile app that can make our work easier, eliminating the need to jot things down on paper Something simple and convenient. ...
See full reviewOwner
1.3421723546853 months ago
Verified
... I want the system to allow attaching slips directly within the system because it’s much easier to check compared to sending them via Facebook chat. ...
See full reviewFunctionality
Developing
Hoteliers often highlight the functionality of Little Hotelier's Hotel Management Software, emphasizing its core features and reliability essential for efficient hotel operations. Users appreciate its comprehensive ability to handle bookings, payments, and OTA integration, significantly enhancing daily management tasks. The system's automation capabilities, such as billing and real-time room availability updates, are valued for reducing manual intervention. However, some users note occasional synchronization delays and limitations in customization, such as branding flexibility and detailed reporting. The software’s insights and reporting features are praised for clarity and ease of interpretation, although some users desire deeper analytical tools. Localization features, including language support, offer global applicability, though translation issues with non-English languages like Thai are noted. Overall, Little Hotelier is regarded as a robust tool for simplifying hotel management, with room for enhancements in feature completeness and customization options.
Consultant
13.34217242454 months ago
Verified
... Simple and intuitive layout enables most common operations to be accessed easily. Bulk update facility is terrific to be able to update rates etc at a granular level across all channels. ...
See full reviewConsultant
13.342172424755 months ago
Verified
... For smaller properties (1 room), it would be good to have a one page calendar layout option as well as the linear. Problem with push notifications from online channels, apparently this is being addressed but slightly annoying in the meantime. Would be nice to have the option of reminders of incoming ...
See full reviewManager
13.342172424894 months ago
Verified
... Little Hotelier the Reservation Rock Star! ...
See full reviewManager
13.342172425024 months ago
Verified
... What we love about SiteMinder's Little Hotelier program: - 1. It's easy to use for making reservations, payments, checkin and departures. As well as sending guest confirmations & invoices direct. 2. ...
See full reviewManager
13.342172425154 months ago
Verified
... What we love about SiteMinder's Little Hotelier program: - 1. It's easy to use for making reservations, payments, checkin and departures. As well as sending guest confirmations & invoices direct. 2. All our guests information and notes are in one place and can be easily update as needed! 3. The mobile ...
See full reviewManager
13.342172425288 months ago
Verified
... What we love about SiteMinder's Little Hotelier program: - 1. It's easy to use for making reservations, payments, checkin and departures. As well as sending guest confirmations & invoices direct. 2. ...
See full reviewManager
13.342172425418 months ago
Verified
... We would like to have a greater range of email templates so we can send specific information to each guest relating to their chosen room/cottage. We are also a wedding venue and would like to send ...
See full reviewowner
13.342172425546 months ago
Verified
... Easy, to navigate and teach new staff, Easy to read, Extra facior ID can be a pain, however probably vital. ...
See full reviewFrontdesk
13.342172425799 months ago
Verified
... Little Hotelier has been a game-changer for our boutique hotel. The interface is user-friendly and has streamlined our booking process. The real-time updates have significantly reduced overbooking ...
See full reviewFrontdesk
13.342172425926 months ago
Verified
... The customizability of reports could be better, While the software offers basic reporting functions, there is a significant need for enhanced customization features. Users should be able to create ...
See full reviewHousekeeping
13.342172426051 months ago
Verified
... The integration of Little Hotelier with our housekeeping schedule is excellent. It ensures rooms are always ready for new guests. I appreciate the mobile app, allowing me to update room statuses on ...
See full reviewHousekeeping
13.342172426177 months ago
Verified
... The current inventory management tools are somewhat basic. An advanced module that can handle complex inventory needs, especially for larger hotels with diverse housekeeping requirements, is ...
See full reviewHousekeeping
13.34217242631 months ago
Verified
... The current inventory management tools are somewhat basic. An advanced module that can handle complex inventory needs, especially for larger hotels with diverse housekeeping requirements, is essential. This should include tracking ...
See full reviewHousekeeping
13.34217242644 months ago
Verified
... The current inventory management tools are somewhat basic. An advanced module that can handle complex inventory needs, especially for larger hotels with diverse housekeeping requirements, is essential. This should include tracking of linen, cleaning ...
See full reviewHousekeeping
13.342172426563 months ago
Verified
... The current inventory management tools are somewhat basic. An advanced module that can handle complex inventory needs, especially for larger hotels with diverse housekeeping requirements, is essential. This should include tracking of linen, cleaning supplies, and equipment ...
See full reviewRestaurant Manager
13.342172426693 months ago
Verified
... The existing menu management features are too simplistic for the dynamic needs of hotel restaurants. A more sophisticated system that can handle various menu types, seasonal changes, and ingredient ...
See full reviewRestaurant Manager
13.342172426819 months ago
Verified
... Using Little Hotelier for managing our in-house restaurant reservations alongside hotel bookings is incredibly convenient. The system's ability to forecast demand has helped with staffing and ...
See full reviewmANAGER AND OWNER
13.342172427089 months ago
Verified
... QUIET HANDY SOFTWARE BUT SUPPORT TENDS TO GET LESS GOOD OWER THE YEARS NOT TO EXPENSIF SO PROBALBLY STILL BEST I CAN FIND FOR MY SIZE OF PROPERTY ...
See full reviewmANAGER AND OWNER
13.342172427218 months ago
Verified
... COMMUNICATION AND FEATURE FOR PAYMENT REQUESTS DEMAND PLUS IS NOT REALY A BENEFIT FOR ME JUST A SUPPLEMENTARY COST . ...
See full reviewFinancial Control
13.342172427342 months ago
Verified
... Financial Controller Review ...
See full reviewFinancial Control
13.342172427469 months ago
Verified
... Financial tracking with Little Hotelier is effective, offering clear insights into revenue and expenditures. The integration with accounting software saves time ...
See full reviewFinancial Control
13.342172427593 months ago
Verified
... Currently, the financial tools are adequate for basic tracking but lack depth in forecasting and strategic planning capabilities. More advanced financial analysis tools, such as predictive analytics ...
See full reviewFinancial Control
13.342172427726 months ago
Verified
... Financial tracking with Little Hotelier is effective, offering clear insights into revenue and expenditures. The integration with accounting software saves time ...
See full reviewhotel manager
13.342172427856 months ago
Verified
... I like everything about your PMS, everything is going smooth, I can easily manage my hotel using my phone, but mostly like your software because it has the two way connection and I can optimize a ...
See full reviewhotel manager
13.342172427981 months ago
Verified
... I like everything about your PMS, everything is going smooth, I can easily manage my hotel using my phone, but mostly like your software because it has the two way connection and I can optimize a ...
See full reviewGerente
13.342172428107 months ago
Verified
... Versatile and easy-to-use software ...
See full reviewGerente
13.342172428241 months ago
Verified
... I find it a software that adapts to the needs of a small business, in addition to being able to obtain quick information from which to obtain results that help with continuous improvement. ...
See full reviewGerente
13.342172428372 months ago
Verified
... There are times when changes to certain configurations are not saved correctly, and it is necessary to repeat the modifications already made. ...
See full reviewGerente
13.342172428501 months ago
Verified
... There are times when changes to certain configurations are not saved correctly, and it is necessary to repeat the modifications already made. ...
See full reviewGerente
13.342172428628 months ago
Verified
... There are times when changes to certain configurations are not saved correctly, and it is necessary to repeat the modifications already made. ...
See full reviewE-Commerce Manager
13.309914364235 months ago
Verified
... What I appreciate the most is the website creation aspect and how the bookings are displayed in the PMS/calendar. This feature facilitates efficient management and optimization of inventory while ...
See full reviewE-Commerce Manager
13.30991436436 months ago
Verified
... What I appreciate the most is the website creation aspect and how the bookings are displayed in the PMS/calendar. This feature facilitates efficient management and optimization of inventory while ensuring precise blockings. The website's ...
See full reviewE-Commerce Manager
13.309914364484 months ago
Verified
... What I appreciate the most is the website creation aspect and how the bookings are displayed in the PMS/calendar. This feature facilitates efficient management and optimization of inventory while ensuring precise blockings. The website's back-end stands out for being user-friendly and highly customizable, offering a range of pre-arranged designs that can be easily selected and updated to best align with your brand, providing a competitive edge. LittleHotelier further distinguishes itself by offering extensive customization options for your direct booking platform. This includes effortless updates for room ...
See full reviewE-Commerce Manager
13.309914364609 months ago
Verified
... What I appreciate the most is the website creation aspect and how the bookings are displayed in the PMS/calendar. This feature facilitates efficient management and optimization of inventory while ensuring precise blockings. The website's back-end stands out for being user-friendly and highly customizable, offering a range of pre-arranged designs that can be easily selected and updated to best align with your brand, providing a competitive edge. LittleHotelier further distinguishes itself by offering extensive customization options for your direct booking platform. This includes effortless updates for room promotions, utilization of promo codes, and swift ...
See full reviewE-Commerce Manager
13.309914364742 months ago
Verified
... In the rapidly evolving landscape of the hospitality industry, where data is integral to every facet of hotel operations, enhancing the reporting tool becomes a strategic imperative. While pre-set reports offer a foundation, there's a compelling need for a more sophisticated, highly adaptable system. This calls for comprehensive customization options that empower hoteliers to precisely tailor how critical data is presented. Such a dynamic reporting tool would serve as a catalyst for informed decision-making, allowing teams to not only comprehend current demands but also proactively formulate strategic plans that maximize opportunities. Drawing insights from historical, existing, and future bookings becomes more nuanced and impactful with this level of customization. Moreover, addressing another critical area for potential improvement involves the meticulous customization of essential ...
See full reviewHotel manager
13.277656300349 months ago
Verified
... Easy to mange room of small hotel. Have mobile application and web application. Able to manage room from everywhere. I like and recommend. ...
See full reviewOwner
13.277656300475 months ago
Verified
... We were generally very happy with the onboarding and support, and because it was easy to use, we didn’t struggle with the transition at all. It meant that we could start using the new solution right away - and best of all is the true ...
See full reviewOwner
13.277656300596 months ago
Verified
... We were generally very happy with the onboarding and support, and because it was easy to use, we didn’t struggle with the transition at all. It meant that we could start using the new solution right away - and best of all is the true mobile solution which lets us manage ...
See full review
13.180882107177 months ago
Verified
... 1. data analysis like summary of guest nationalities, channels of bookings, lead times, etc. 2. not suitable for hotels with many corporate clients where they need to frequently pull data of each ...
See full reviewManager
13.116365978273 months ago
Verified
... Pricing on this software is incredible for the amount of features available to you as a property administrator. I recommend Little Hotelier over other software. Also, their customer service, chat, ...
See full reviewBusiness
12.955075655815 months ago
Verified
... Should support more than 1 ID. in my Agoda ID, have 2 ID because it is Agoda home right now still not correct match ...
See full reviewOwner
12.761527268843 months ago
Verified
... We find managing our holiday unit easy and effortless coordinating two separate booking sites which work in sync and enabling to ensure bookings and check outs ...
See full reviewOwner
12.761527268968 months ago
Verified
... We find managing our holiday unit easy and effortless coordinating two separate booking sites which work in sync and enabling to ensure bookings and check outs ...
See full reviewManager
12.406688559412 months ago
Verified
... The look and feel is good. The ability to add many channels could be useful. Still learning some of the elements. ...
See full reviewManager
12.406688559532 months ago
Verified
... The look and feel is good. The ability to add many channels could be useful. Still learning some of the elements. ...
See full reviewManager
12.406688559655 months ago
Verified
... There is an awkward disconnect between apps, These should all be accessible from the user specific log in. There is no direct messaging tool or method to keep all comms to a customer in the same ...
See full reviewManager
12.406688559783 months ago
Verified
... The look and feel is good. The ability to add many channels could be useful. Still learning some of the elements. ...
See full reviewOwner
10.761527269584 months ago
Verified
... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...
See full reviewOwner
10.761527269706 months ago
Verified
... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...
See full reviewOwner
10.761527269825 months ago
Verified
... She is excellently helpful to suggest the best thing to us. She diligently solved our problems; moreover, she was be able to lead us to create many details in our room type ...
See full reviewGeneral Manager
10.729269205434 months ago
Verified
... It lacks a couple of functionalities: No Split reservations, no partial invoicing (for example the possibility to generate a 50% invoice) and payment methods are hard coded. ...
See full reviewChief Executive Officer Casaola Mizata
8.9873337216846 months ago
Verified
... Software that does not work as promised. ...
See full reviewChief Executive Officer Casaola Mizata
8.9873337218067 months ago
Verified
... The truth is that the channel manager has not served me as well as it should. I have problems with the amounts that come in from Booking.com reservations, since the amounts that come into the ...
See full reviewChief Executive Officer Casaola Mizata
8.9873337219265 months ago
Verified
... Software that does not work as promised. ...
See full reviewChief Executive Officer Casaola Mizata
8.987333722046 months ago
Verified
... Software that does not work as promised. ...
See full reviewChief Executive Officer Casaola Mizata
8.9873337221658 months ago
Verified
... Software that does not work as promised. ...
See full reviewChief Executive Officer Casaola Mizata
8.9873337222883 months ago
Verified
... Software that does not work as promised. ...
See full reviewChief
7.5679788836989 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY ...
See full reviewChief
7.5679788838306 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY ...
See full reviewChief
7.5679788840744 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality ...
See full reviewChief
7.5679788841991 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival ...
See full reviewChief
7.5679788843276 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete my cookies (completely log the station out of everything), and contact my ISP. Pretty sure we are getting GYPPED in server power, because our internet ...
See full reviewChief
7.5679788844575 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete my cookies (completely log the station out of everything), and contact my ISP. Pretty sure we are getting GYPPED in server power, because our internet is lighting fast and my ISP has no need to throttle text. Overall, the company is impersonal, just like their stand in Fitur, which is not designed to be approached. We are extremely unhappy. PD: I was saving some rooms for the Taylor Swift concert dates. When I went to increase the rate and open availability, the service decided that it was going to quickly and diligently open availability; however, the rate increase went through about 15 minutes later. I got more bookings than I wanted at a very low rate. We trippin ...
See full reviewChief
7.5679788847073 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped ...
See full reviewChief
7.5679788848301 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY ...
See full reviewChief
7.5679788849503 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close ...
See full reviewChief
7.5679788850739 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check-box that would close availability on all channels except for our website which is a vital tool when providing a product that can actually help a hotel increase direct bookings. Instead of fixing that, they hire a sales team to call four times a year to try to get me on their google add program and bleed me further. Right now, i'm going to close availability for all room types for Saturday 15/06/24 on every OTA since Bruce Springsteen is going to be bringing down the roof and we can surely fill with direct bookings. I´ll be back shortly. So, with Littlehotelier Front Desk already open, it took me 55 clicks + 1 to hit save. Laughable. Now, you might think that we have 55 room types, but we have 7. I understand that getting my "close channels" check-box requires some development to get back. The thing is, that my arrival time field broke a while back (does´t look like a hard fix) and support has not done absolutely nothing, like always. I can't roll my eyes any further when I am told for the hundredth time to try a different browser, delete my cookies (completely log the station out of everything), and contact my ISP. Pretty sure we are getting GYPPED in server ...
See full reviewChief
7.5679788851941 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY ...
See full reviewChief
7.5679788853211 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped ...
See full reviewChief
7.567978885448 months ago
Verified
... We don't know what is happening. A couple of months ago we started to see minor changes along with a sudden and pronounced detriment in the speed and responsiveness of the service. It is DESPERATELY slow. We thought that it would be related to growing pains, but nothing useful has been brought to the table; not since the lagginess, nor in the last six years. As a matter of fact, every once in a while, a functionality is stripped away without notice. For example, we used to have a convenient check ...
See full reviewFRONT DESK MANAGER
5.5679788855724 months ago
Verified
... Good but quite limited. ...
See full reviewFRONT DESK MANAGER
5.5679788856941 months ago
Verified
... It would be necessary to add options such as changing the colors of the reservations, highlighting those with special requests. This would help a lot and would be much faster to expedite the ...
See full reviewFRONT DESK MANAGER
5.5679788858195 months ago
Verified
... It is quite intuitive, simple and fast. It presents very few management problems, making reception work much easier. Visually it is also quite easy. ...
See full reviewFRONT DESK MANAGER
5.5679788859442 months ago
Verified
... It would be necessary to add options such as changing the colors of the reservations, highlighting those with special requests. This would help a lot and would be much faster to expedite the ...
See full reviewFRONT DESK MANAGER
5.5679788860656 months ago
Verified
... It would be necessary to add options such as changing the colors of the reservations, highlighting those with special requests. This would help a lot and would be much faster to expedite the ...
See full reviewManager
5.5357208216708 months ago
Verified
... The Calendar tab could be improved. The reports could be a bit more complete and it would be nice to have more parameterization options. The inventory tab in the PMS should be as good a product as it ...
See full reviewManager
5.5357208217917 months ago
Verified
... The best software for small hotels and hostels. Very intuitive and easy, it is one of the best options for managing a small business without needing extensive knowledge of Revenue. ...
See full reviewManager
5.5357208219127 months ago
Verified
... The Calendar tab could be improved. The reports could be a bit more complete and it would be nice to have more parameterization options. The inventory tab in the PMS should be as good a product as it ...
See full reviewHotel manager
5.5034627575183 months ago
Verified
... Pretty good, but missing important tools ...
See full reviewHotel manager
5.5034627576419 months ago
Verified
... Very good performance, works fast and is quite user friendly. It's great that you can have everything important in one place: PMS, channel manager, website builder, payment system. ...
See full reviewHotel manager
5.5034627577737 months ago
Verified
... There is no easy access to complete information about the reservation: the date when the reservation was made. In the extras you can't see the introduction dates either. It would be nice to be able to adjust the reservations with different colors depending on the OTA, or the rate or the payment status. But the most important thing is to be able to do the room ...
See full reviewHotel manager
5.5034627578961 months ago
Verified
... Pretty good, but missing important tools ...
See full reviewHotel manager
5.5034627580175 months ago
Verified
... There is no easy access to complete information about the reservation: the date when the reservation was made. In the extras you can't see the introduction dates either. It would be nice to be ...
See full reviewMarketing & events manager
4.6324950162026 months ago
Verified
... Holbrook Hotel reaches full potential by using Little Hotelier’s all-in-one solution ...
See full reviewMarketing & events manager
4.6324950163314 months ago
Verified
... Honestly it's hardly worth mentioning but having flexibility over the details a booking must have before it is able to be saved would be great. For example, the option to prevent staff from being ...
See full reviewMarketing & events manager
4.6324950164568 months ago
Verified
... Honestly it's hardly worth mentioning but having flexibility over the details a booking must have before it is able to be saved would be great. For example, the option to prevent staff from being ...
See full reviewMarketing & events manager
4.6324950165804 months ago
Verified
... Honestly it's hardly worth mentioning but having flexibility over the details a booking must have before it is able to be saved would be great. For example, the option to prevent staff from being ...
See full reviewAdmin
4.6324950167003 months ago
Verified
... I noticed that when setting up promotion codes, it's kind of limited. There's no way to create a promocode that will only work for certain amount of stay or I might be missing something. ...
See full reviewAdmin
4.6324950168227 months ago
Verified
... I noticed that when setting up promotion codes, it's kind of limited. There's no way to create a promocode that will only work for certain amount of stay or I might be missing something. ...
See full reviewAdmin
4.6324950169441 months ago
Verified
... I noticed that when setting up promotion codes, it's kind of limited. There's no way to create a promocode that will only work for certain amount of stay or I might be missing something. ...
See full reviewDeputy Manager
4.6324950170658 months ago
Verified
... LittleHotelier is easy to use and well endowed with features for all types of hoteliers. It is backed by a good support system that will easily assist you with anything you may have a query about. ...
See full reviewDeputy Manager
4.6324950171868 months ago
Verified
... LittleHotelier is easy to use and well endowed with features for all types of hoteliers. It is backed by a good support system that will easily assist you with anything you may have a query about. ...
See full reviewDeputy Manager
4.6324950173077 months ago
Verified
... LittleHotelier is easy to use and well endowed with features for all types of hoteliers. It is backed by a good support system that will easily assist you with anything you may have a query about. ...
See full reviewDeputy Manager
4.6324950174328 months ago
Verified
... The system's downfall is that it may collapse on you at any time, warning would be nice. It happens quite abruptly. ...
See full reviewDeputy Manager
4.6324950175541 months ago
Verified
... The system's downfall is that it may collapse on you at any time, warning would be nice. It happens quite abruptly. ...
See full reviewDeputy Manager
4.6324950176725 months ago
Verified
... LittleHotelier is easy to use and well endowed with features for all types of hoteliers. It is backed by a good support system that will easily assist you with anything you may have a query about. ...
See full reviewDeputy Manager
4.6324950177979 months ago
Verified
... The system's downfall is that it may collapse on you at any time, warning would be nice. It happens quite abruptly. ...
See full reviewCluster Revenue Manager
4.5034627598533 months ago
Verified
... Its Efficient, user-friendly, streamlines operations, enhances guest experience, secure, customizable, intuitive interface, boosts productivity, excellent support. You can have all revenue related ...
See full reviewCluster Revenue Manager
4.503462759975 months ago
Verified
... I think you need to improve bit more fast speed as it lags some times, whilst you shift from one option to another, otherwise its awesome for smaller properties. Also, if we can have guest ...
See full reviewCluster Revenue Manager
4.5034627600993 months ago
Verified
... I think you need to improve bit more fast speed as it lags some times, whilst you shift from one option to another, otherwise its awesome for smaller properties. Also, if we can have guest ...
See full reviewOwner
4.5034627602274 months ago
Verified
... Almost everything. It’s 3 different bits of software that need properly integrating. It’s currently a complete mess and the amount duplication is ridiculous. As such it’s very over-complicated ...
See full reviewOwner
4.5034627603506 months ago
Verified
... Almost everything. It’s 3 different bits of software that need properly integrating. It’s currently a complete mess and the amount duplication is ridiculous. As such it’s very over-complicated ...
See full reviewOwner
4.5034627604697 months ago
Verified
... Good in parts but needs a major overhaul ...
See full reviewOwner
4.5034627605929 months ago
Verified
... Good in parts but needs a major overhaul ...
See full reviewOwner
4.5034627607161 months ago
Verified
... Good in parts but needs a major overhaul ...
See full reviewOwner
4.471204696334 months ago
Verified
... Convenieint and user friendly. Fast replies from customer service. Reliable servers. I would keep using it but If I fınd better platform whşch allows various property management smoother. I'd ...
See full reviewOwner
4.471204696458 months ago
Verified
... Deposit payment system. If the check-i is within one month, It charges customers twice rather than taking the money in once. This causing lots of confusion. We have different type of rooms and this ...
See full reviewOwner
4.4712046967051 months ago
Verified
... Deposit payment system. If the check-i is within one month, It charges customers twice rather than taking the money in once. This causing lots of confusion. We have different type of rooms and this creates ...
See full reviewOwner
4.4066885679122 months ago
Verified
... Product suits my needs for a small operator beds. Keeps things simple and front desk user interface is very easy to learn and to teach employees. Periodic updates for improvements and innovations. ...
See full reviewOwner
4.4066885680332 months ago
Verified
... Product suits my needs for a small operator beds. Keeps things simple and front desk user interface is very easy to learn and to teach employees. Periodic updates for improvements and innovations. ...
See full reviewOwner
4.4066885681564 months ago
Verified
... Some more capabilities for the mobile app that are available on the extranet. Eg past guest matching when creating new reservations. Other minor tweaks would also improve the product both mobile app ...
See full review
4.4066885682766 months ago
Verified
... Ease of use, so intuitive! 2. Integration with OTAs 3 Integrated payment gateway, much easier than 4 Automated email options 5 great app ...
See full review
4.4066885684013 months ago
Verified
... 1. A better way of updating rates in bulk, e.g.by uploading a spreadsheet, so I can update different rates for different rooms all at the same time. 2. Better explanation/training on dynamic pricing 3. Lower credit ...
See full reviewonwer
4.4066885686428 months ago
Verified
... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take ...
See full reviewonwer
4.4066885687791 months ago
Verified
... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take ...
See full reviewonwer
4.4066885689008 months ago
Verified
... *Easiest one to use out of the others. I'm finding it hard to find what I'm like * That would be all I can say if you want an honest answer. We are only a small place. Our review will mean nothing ...
See full reviewonwer
4.406688569024 months ago
Verified
... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take your child to the Dr when sick? Should you know what's wrong? Better help set up guest engagement. I still can’t get it to work, I gave up trying and asking for help *Make sure that you can make group bookings, some with shorter dates or more extended stays, instead of having to make single ...
See full reviewonwer
4.4066885691521 months ago
Verified
... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take ...
See full reviewonwer
4.4066885692787 months ago
Verified
... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take your child to the Dr when sick? Should you know what's wrong? Better help set up guest engagement. I still can’t get it to work, I gave up trying and asking for help *Make sure that you can make group bookings, some with shorter dates or more extended stays, instead of having to make single bookings; make it so that each room can add items without the whole group getting charged, then work out for 2 hours who had what. Make that if you want to add notes ...
See full reviewonwer
4.4066885694008 months ago
Verified
... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take your child to the Dr when sick? Should you know what's wrong? Better help set up guest engagement. I still can’t get it to work, I gave up trying and asking for help *Make sure that you can make group bookings, some with shorter dates ...
See full reviewonwer
4.4066885695243 months ago
Verified
... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take your child to the Dr when sick? Should you know what's wrong? Better help set up guest engagement. I still can’t get it to work, I gave up trying and asking for help *Make sure that you can make group bookings, some with shorter dates or more extended stays, instead of having to make single bookings; make it so that each room can add items without the whole group getting charged, then work out for 2 hours ...
See full reviewonwer
4.406688569655 months ago
Verified
... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take your child to the Dr when sick? Should you know what's wrong? Better help set up guest engagement. I still can’t get it to work, I gave up trying and asking for help *Make sure that you can make group bookings, some with shorter dates or more extended stays, instead of having to make single bookings; make it so that each room can add items without ...
See full reviewOwner
4.3744305052606 months ago
Verified
... Channel Manager- changing room configurations and rate changes after renovation.Priya was very insightful of the difficulties I was facing. Her understanding of the software and resolving of the ...
See full reviewOwner
4.3744305053902 months ago
Verified
... Priya was very experienced and able to resolve the booking error . She persevered until the problem was resolved. TheLittle Hotellier booking system is user friendly and with updates is improving ...
See full reviewOwner
4.3744305055167 months ago
Verified
... Priya could not be improved in anyway. Her customer service was the best I have ever experienced. Regarding Channel Manager a warning to not create extra rooms without deleting rooms first would be ...
See full reviewOwner
4.3744305056418 months ago
Verified
... Priya was very experienced and able to resolve the booking error . She persevered until the problem was resolved. TheLittle Hotellier booking system is user friendly and with updates is improving ...
See full reviewOwner
4.3744305057699 months ago
Verified
... Priya was very experienced and able to resolve the booking error . She persevered until the problem was resolved. TheLittle Hotellier booking system is user friendly and with updates is improving ...
See full reviewOwner
4.3744305058916 months ago
Verified
... Channel Manager- changing room configurations and rate changes after renovation.Priya was very insightful of the difficulties I was facing. Her understanding of the software and resolving of the ...
See full reviewOwner
4.3744305060107 months ago
Verified
... Priya could not be improved in anyway. Her customer service was the best I have ever experienced. Regarding Channel Manager a warning to not create extra rooms without deleting rooms first would be ...
See full reviewHotel Concierge
4.2776563127109 months ago
Verified
... Little Hotelier phone app definitely needs some improvements. I don’t like that I have to scroll the calendar to find the reservation. I wish there was a full one page list of reservations that ...
See full reviewHotel Concierge
4.2776563128353 months ago
Verified
... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...
See full reviewHotel Concierge
4.2776563129637 months ago
Verified
... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...
See full reviewGerente General
4.2453982485693 months ago
Verified
... The platforms are linked and the experience in the administration of the reservation page is improved, the collectors are fast and efficient. ...
See full reviewEcommerce Executive
4.2131401841753 months ago
Verified
... We can adjust our rates very detail based on preference ...
See full reviewEcommerce Executive
4.2131401843018 months ago
Verified
... 1. Fast follow up and friendly customer support 2. We can put very detail settings3. Bulk update makes easy to update for all channels and rates to set up restriction. ...
See full reviewEcommerce Executive
4.2131401844254 months ago
Verified
... We can adjust our rates very detail based on preference ...
See full reviewSALES & MARKETING MANAGER
4.2131401845479 months ago
Verified
... I was facing the problem of extracting and the representative helped me a lot and now it's working even better. ...
See full reviewSALES & MARKETING MANAGER
4.2131401846782 months ago
Verified
... I was facing the problem of extracting and the representative helped me a lot and now it's working even better. ...
See full reviewOwner
4.1808821202852 months ago
Verified
... The app is painfully slow. It needs to function better. I'm often away form the office and rely on it more than the website. So a fast efficient app is essential to me. ...
See full reviewOwner
4.1808821204043 months ago
Verified
... - Used the chat function. -Prompt-friendly -helpful Alyssa is very friendly and efficient. Will go to her if I am able the next time I need help. ...
See full reviewOwner
4.180882120529 months ago
Verified
... - Used the chat function. -Prompt-friendly -helpful Alyssa is very friendly and efficient. Will go to her if I am able the next time I need help. ...
See full reviewMarketing specialist
4.180882120653 months ago
Verified
... I like how they were able to send screenshots which really helped in identifying where i was at with the system and what i needed to do. Even when the first person (jay)I was talking to left, me and the second person (cristina) picked up exactly where we left out. Great and timely responses, Cristina made it all very easy to follow and understand. I love that even after all the issues I had mentioned and we were able to resolve, they still wanted to see if i needed further assistance which is awesome considering most other services try to resolve the one issue and then leave. I was having issues with my hotel not showing any availability ...
See full reviewMarketing specialist
4.1808821207747 months ago
Verified
... I like how they were able to send screenshots which really helped in identifying where i was at with the system and what i needed to do. Even when the first person (jay)I was talking to left, me and the second person (cristina) picked up exactly where we left out. Great and timely responses, Cristina made it all very easy to follow and understand. I love that even after all the issues I had mentioned and we were able to resolve, they still wanted to see if i needed further assistance which is awesome considering most other services try to resolve the one issue and then leave. I was having issues with my hotel ...
See full reviewMarketing specialist
4.1808821208994 months ago
Verified
... I like how they were able to send screenshots which really helped in identifying where i was at with the system and what i needed to do. Even when the first person (jay)I was talking to left, me and the second person (cristina) picked up exactly where we left out. Great and timely responses, Cristina made it all very easy to follow and understand. I love that even after all the issues I had mentioned and we were able to resolve, they still wanted to see if i needed further assistance which is awesome considering most other services try to resolve the one issue and then leave. I was having issues with my hotel not showing any availability ...
See full reviewHotel/bar manager
4.18088212102 months ago
Verified
... The layout is easy to see and understand more than other channels I’ve used in the past and the room control is easy to change if needed. ...
See full reviewHotel/bar manager
4.1808821211421 months ago
Verified
... The layout is easy to see and understand more than other channels I’ve used in the past and the room control is easy to change if needed. ...
See full reviewHotel/bar manager
4.1808821212623 months ago
Verified
... Nothing keep it simple and easy I like the level of use and layouts ideally all rooms should have b and b inc to stop confusion. ...
See full reviewHotel/bar manager
4.1808821215043 months ago
Verified
... The layout is easy to see and understand more than other channels I’ve used in the past and the room control is easy to change if needed. ...
See full reviewReceptionist
4.1808821216349 months ago
Verified
... Vibha, is really helpfull she taught me a few tricks to have my updated my information. ...
See full reviewReceptionist
4.1808821217574 months ago
Verified
... The vendor helped me with my cancellation policies & my minimum stay information. With the rate information and to use all the apps. ...
See full reviewReceptionist
4.1808821218765 months ago
Verified
... Vibha, is really helpfull she taught me a few tricks to have my updated my information. ...
See full reviewReceptionist
4.1808821219978 months ago
Verified
... The guide is in SiteMinder, please update the information. The guide that appears is an old one you should update how to use every app. ...
See full reviewFront desk
4.1486240576116 months ago
Verified
... Nothing, everything was fine. The solution to the problem was very fast and efficient. The treatment of the person who helped us was very correct and friendly. ...
See full review
4.148624057733 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new ...
See full review
4.1486240578569 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new ...
See full review
4.1486240579801 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new ...
See full review
4.1486240581 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new ...
See full review
4.1486240582254 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new accounts. We have been using LH for years and had the old booking engine which not ...
See full reviewOffice Manager
4.1486240583494 months ago
Verified
... I love the ease in booking a customer manually. And when customers book directly I don't need to do anything. ...
See full reviewOffice Manager
4.1486240584718 months ago
Verified
... I love the ease in booking a customer manually. And when customers book directly I don't need to do anything. ...
See full reviewOffice Manager
4.1486240586044 months ago
Verified
... I love the ease in booking a customer manually. And when customers book directly I don't need to do anything. ...
See full reviewOffice Manager
4.1486240587254 months ago
Verified
... I love the ease in booking a customer manually. And when customers book directly I don't need to do anything. ...
See full reviewRevenue Mangagment
4.1486240588471 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the ...
See full reviewRevenue Mangagment
4.1486240589688 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the two-step verification account when changing devices. I had even thought about having my team register me with a new little hotelier account, which would be horrible since I've had mine for a long time. After several failed attempts, I decided to use the system's messenger, first I was attended by a chatbot who brought me to the first attempt at a solution: he told me that it might be necessary ...
See full reviewRevenue Mangagment
4.1486240590927 months ago
Verified
... At the moment I don't think that optimization is necessary in terms of service, but I would love for the system to have price intelligence in order to achieve better revenue. ...
See full reviewRevenue Mangagment
4.1486240592145 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the ...
See full reviewRevenue Mangagment
4.1486240593369 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the two-step verification account when changing devices. I had even thought about having my team register me with a new little hotelier account, which would be horrible since I've had mine for a long time. After several failed attempts, I decided to use the system's messenger, first I was attended by a chatbot who brought me to the first attempt at a solution: he told me that it might be necessary to reset my account. Then I asked to speak to a human to better understand the process, since I wanted to explain that what I needed was not to reset my account, but only the authentication process. It didn't take long for them to assign me to an advisor, Damini helped me quickly and efficiently, and was extremely kind, understood my frustration and after giving her some security ...
See full reviewRevenue Mangagment
4.1486240594594 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the two-step verification account when changing devices. I had even thought about having my team register me with a new little hotelier account, which would be horrible since I've had mine for a long time. After several failed attempts, I decided to use the system's messenger, first I was attended by a chatbot who brought me to the first attempt at a solution: he told me that it might be necessary to reset ...
See full reviewRevenue Mangagment
4.1486240595826 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the ...
See full reviewRevenue Mangagment
4.1486240597065 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the ...
See full reviewRevenue Mangagment
4.1486240598271 months ago
Verified
... Damini was amazing at helping me solve something I thought was impossible and I was already very frustrated. I needed to log into my system, but I hadn't been able to do it because I forgot the two-step verification account when changing devices. I had even thought about having my team register me with a new little hotelier account, which would be horrible since I've had mine for a long time. After several ...
See full reviewFrontdesk
4.1163659954312 months ago
Verified
... Exceptional Software & Support – A Must-Have for Hotels! ...
See full reviewFrontdesk
4.1163659955597 months ago
Verified
... Exceptional Software & Support – A Must-Have for Hotels! ...
See full reviewProprieter
4.1163659956825 months ago
Verified
... Simple to learn the basics. Most processes are intuitive. When deeper knowledge and information is needed there is direct support on line if the training material have not given required answer. ...
See full reviewProprieter
4.1163659958061 months ago
Verified
... Basic training at the start was very mechanical and of very limited use. We needed to learn the system from previous owners at handover. Once we were operating the business and needed more detailed ...
See full reviewProprieter
4.1163659959289 months ago
Verified
... New to Motels, using Little Hotelier and SiteMinder as core system. ...
See full reviewProprieter
4.1163659960536 months ago
Verified
... Basic training at the start was very mechanical and of very limited use. We needed to learn the system from previous owners at handover. Once we were operating the business and needed more detailed ...
See full reviewProprieter
4.1163659961776 months ago
Verified
... Basic training at the start was very mechanical and of very limited use. We needed to learn the system from previous owners at handover. Once we were operating the business and needed more detailed information about fees and disbursements from the payments ...
See full reviewEcommerce
4.1163659963 months ago
Verified
... - Fast Respond Support - Easy to understand - Easy to use- Easy to Use: The platform is user-friendly, requiring minimal training to get started. Channel Manager Integration: It efficiently syncs room availability and rates across various booking channels like Booking.com, Expedia, and Airbnb, prevent ...
See full reviewManager
4.1163659964199 months ago
Verified
... This product is great. It's easy to use and always works. We have been using this product for 9 years. ...
See full reviewOwner
4.1163659966641 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage my property and also my integrations with OTAs is so valuable. The support teams have always been very helpful when I needed support. The tool it self is somewhat easy to use (there could be a little improvement with usability but for the most part it is easy to use). I had no official training and was able to jump in quickly to use the tool as needed for my business. I would recommend this tool for any small hotel needing the ease of managing rates and availability in one place. Also the reports are very helpful too in understanding my bookings and business. You can get occupancy and financial reports and statistic that make understanding your business easy. The guest ...
See full reviewOwner
4.1163659967865 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage my property and also my integrations with OTAs is so valuable. The support teams have always been very helpful when I needed support. The tool it self is somewhat easy to use (there could be a little improvement with usability but for the most part it is easy to use). I had no official training and was able to jump in quickly to use the tool as needed for my business. I would recommend this tool for any small hotel needing the ease of managing rates and availability in one place. Also the reports are very helpful too in understanding my bookings and business. You can get occupancy and financial reports and statistic that make understanding your business easy. The guest report section could be enhanced and provide a better value. Many times there are duplicate ...
See full reviewOwner
4.1163659969086 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage my property and also my integrations with OTAs is so valuable. The support teams have always been very helpful when I needed support. The tool it self is somewhat easy to use (there could be a little improvement with usability but for the most part it is easy to use). I had no official training and was able to jump in quickly to use the tool as needed for my business. I would recommend this tool for any small hotel needing the ease of managing rates and availability in one place. Also the reports are very helpful too in understanding my bookings and business. You can get occupancy and financial reports and statistic that make understanding your business easy. The guest report section could be enhanced and provide a better value. Many times there are duplicate guests or no way to remove guests attached to reservations -unless I am missing something about these reports. Also, I would like some advanced ...
See full reviewOwner
4.1163659970363 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage my property and also my integrations with OTAs is so valuable. The support teams have always been very helpful when I needed support. The tool it self is somewhat easy to use (there could be a little improvement with usability but for the most part it is easy to use). I had no official training and was able to jump in quickly to use the tool as needed for my business. I would recommend this tool for any small hotel needing the ease of managing rates and availability in one place. Also the reports are very helpful too in understanding my bookings and business. You can get occupancy and financial reports and statistic that make understanding your business easy. The guest report section could be enhanced and provide a better value. Many times there are duplicate guests or no way to remove guests attached to reservations -unless I am missing something about these reports. Also, I would like some advanced setup options for room and property details and how they display to the guest and a way to add property notes to each room at the calendar level. Recently we were upgraded to a new booking engine and it had some challenges (lack of help articles with good detail -but it was eventually figured out after trial and error and we have it implemented. Recently contacted support and Vibha was extremely helpful. The ability to access ...
See full reviewOwner
4.1163659971621 months ago
Verified
... Some more clear help articles would make it easier to understand how to use the tool and configure the options. Recently upgraded to the direct book engine and love the interface for guests and how ...
See full reviewOwner
4.1163659972835 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage my property and also my integrations with OTAs is so valuable. The support teams have always been very helpful when I needed support. The tool it self is somewhat easy to use (there could be a little improvement with usability but for the most part it is easy to use). I had no official training and was able to jump in quickly to use the tool as needed for my business. I would recommend this tool for any small hotel needing the ease of managing rates and availability in one place. Also the reports are very helpful too in understanding my bookings and business. You can get occupancy and financial reports and statistic that make understanding your business easy. The guest report section could be enhanced and provide a better value. Many times there are duplicate guests or no way to remove guests attached to reservations -unless I am missing something about these reports. Also, I would like some advanced setup options for room and property details and how they display to the guest and a way to add property notes to each room at the calendar level. Recently ...
See full reviewOwner
4.1163659974052 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage my property and also my integrations with OTAs is so valuable. The support teams have always been very helpful ...
See full reviewOwner
4.1163659975336 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ...
See full reviewOwner
4.1163659976549 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage my property and also my integrations with OTAs is so valuable. The support teams have always been very helpful when I needed support. The tool it self is somewhat easy to use (there could be a little improvement with usability but for the most part it is easy to use). I had no official training and was able to jump in quickly to use the tool as needed for my business. I would recommend this tool for any small hotel needing the ease of managing rates and availability in one place. Also the reports are very helpful too in understanding my bookings and business. You can get occupancy and financial reports and statistic that make understanding your business easy. The guest report section could be enhanced and provide a better value. Many times there are duplicate guests or no way to remove guests attached to reservations -unless I am missing something about these reports. Also, I would like some advanced setup options for room ...
See full reviewOwner
4.0518498687489 months ago
Verified
... In today's "Hotelier / Accommodation" market there are quite a few options in the software space. In truth Little Hotelier is the only one I have used these past 8 years. I'll admit there a few features that I wish were better but .. I stick with them because their support is good. They're available when I need them by chat or phone and they make my day easier. Its busy enough running the business so good support takes my mind away from computer and software issues. The web based interface is easy to follow and manage and whilst I have it directly linked to my website for direct bookings in addition to the channel I often make my own bookings as and when required. Room setup was straightforward as well as managing them. I am a fan ...
See full reviewOwner
4.0518498688698 months ago
Verified
... In today's "Hotelier / Accommodation" market there are quite a few options in the software space. In truth Little Hotelier is the only one I have used these past 8 years. I'll admit there a few features that I wish were better but .. I stick with them because their support is good. They're available when I need them by chat or phone and they make my day easier. Its busy enough running the business so good support takes my mind away from computer and software issues. The web based interface is easy to follow and manage and whilst I have it directly linked to my website for direct bookings in addition to the channel I often make my own bookings as and when required. Room setup was straightforward as well as managing them. I am a fan of the reporting especially when it comes to revenue. This easily allows me to see both revenue, nights booked and occupancy rates. (A graph to compare previous years though would be a plus). My favorite feature is the mobile app for either Android or Iphone (I assume as I use the former). As being in front of a computer to manage my accommodation has to be the least exciting part of the job. Though definitely essential. The mobile app allows me to check bookings, changes to existing and even add new ones. I would use the calendar ...
See full reviewOwner
4.0518498689938 months ago
Verified
... I wish I could apply discounts as I choose. Either across the board including extras or simply rooms. It should be my choice NOT the software designers. A simple feature that you could tick in the ...
See full reviewOwner
4.051849869114 months ago
Verified
... In today's "Hotelier / Accommodation" market there are quite a few options in the software space. In truth Little Hotelier is the only one I have used these past 8 years. I'll admit there a few features that I wish were better but .. I stick with them because their support is good. They're available when I need them by chat or phone and they make my day easier. Its busy enough running the business so good support takes my mind away from computer and software issues. The web based interface is easy to follow and manage and whilst I have it directly linked to my website for direct bookings in addition to the channel I often make my own bookings as and when required. Room setup was straightforward as well as managing them. I am a fan of the reporting especially when it comes to revenue ...
See full reviewOwner
4.0518498692361 months ago
Verified
... I wish I could apply discounts as I choose. Either across the board including extras or simply rooms. It should be my choice NOT the software designers. A simple feature that you could tick in the ...
See full reviewOwner
4.0518498693642 months ago
Verified
... In today's "Hotelier / Accommodation" market there are quite a few options in the software space. In truth Little Hotelier is the only one I have used these past 8 years. I'll admit there a few features that I wish were better but .. I stick with them because their support is good. They're available when I need them by chat or phone and they make my day easier. Its busy enough running the business so good support takes my mind away from computer and software issues. The web based interface is easy to follow and manage and whilst I have it directly linked to my website for direct bookings in addition to the channel I often make my own ...
See full reviewOwner
4.0518498697543 months ago
Verified
... Ability to scroll through the calendar Bookings show number of nights and guests on appMore feature on websiteImpossible to 'break' anything ...
See full reviewOwner
4.0518498698805 months ago
Verified
... It would be nice to be able to see at a glance the number of nights and guests on the calendar booking entries. It would be nice to have clearer indication of whether the booking is paid for or not. Currently there is conflicting ...
See full reviewOwner
4.051849870006 months ago
Verified
... Simple and effective management system ...
See full reviewOwner
4.0518498701292 months ago
Verified
... Ability to scroll through the calendar Bookings show number of nights and guests on appMore feature on websiteImpossible to 'break' anything ...
See full reviewOwner
4.051849870255 months ago
Verified
... It would be nice to be able to see at a glance the number of nights and guests on the calendar booking entries. It would be nice to have clearer indication of whether the booking is paid for or not. Currently there is conflicting payment information which in certain fields state that the payment is outstanding ...
See full reviewOwner
4.051849870376 months ago
Verified
... It would be nice to be able to see at a glance the number of nights and guests on the calendar booking entries. It would be nice to have clearer indication of whether the booking is paid for or not. ...
See full reviewOwner
4.0518498705085 months ago
Verified
... Ability to scroll through the calendar Bookings show number of nights and guests on appMore feature on websiteImpossible to 'break' anything ...
See full reviewHotel Propietor
4.0195918061122 months ago
Verified
... Is easy, you have everything to run your hotel, also with a lot of upgrades to do your business easier ...
See full reviewHotel Propietor
4.0195918062347 months ago
Verified
... Is easy, you have everything to run your hotel, also with a lot of upgrades to do your business easier ...
See full reviewHotel Propietor
4.0195918063564 months ago
Verified
... The payments platform, sometimes payments does not work correctly immediately, and this makes us to loose some potential bookings and is not very trustable for the customer ...
See full reviewManager
4.0195918064893 months ago
Verified
... Little Hotelier is the ideal software solution for small businesses, offering an all-in one platform that covers everything a business needs to streamline operations. It’s designed to be super easy to navigate, ensuring that users can get started quick ...
See full reviewAsst Manager
3.9873337420957 months ago
Verified
... Ease of making reservations, cancelling, processing payments. The App is also very nice because it works good for housekeeping, etc. to see what rooms are booked/blocked, etc. ...
See full reviewAsst Manager
3.9873337422155 months ago
Verified
... Ease of making reservations, cancelling, processing payments. The App is also very nice because it works good for housekeeping, etc. to see what rooms are booked/blocked, etc. ...
See full reviewAsst Manager
3.9873337423368 months ago
Verified
... Ease of making reservations, cancelling, processing payments. The App is also very nice because it works good for housekeeping, etc. to see what rooms are booked/blocked, etc. ...
See full reviewAsst Manager
3.9873337424597 months ago
Verified
... Ease of making reservations, cancelling, processing payments. The App is also very nice because it works good for housekeeping, etc. to see what rooms are booked/blocked, etc. ...
See full reviewbusiness operations manager
3.9873337425795 months ago
Verified
... Simple system, adding an extra feature of a changes tab would make a big difference to management. ...
See full reviewbusiness operations manager
3.9873337426971 months ago
Verified
... Simple system, adding an extra feature of a changes tab would make a big difference to management. ...
See full reviewbusiness operations manager
3.9873337428192 months ago
Verified
... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member they could complete a check in with only 10mins of training on the system. this also means you can help new staff without being on site and the system is simple and easy to explain over the phone rather than having to show someone in person. i also like how well it works with booking ...
See full reviewbusiness operations manager
3.9873337429391 months ago
Verified
... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member they could complete a check in with only 10mins of training on the system. this also means you can help new staff without being on site and the system is simple and easy to explain over the phone rather than having to show someone in person. i also like how well it works with booking site such as booking.com and Expedia, its updates ...
See full reviewbusiness operations manager
3.9873337430615 months ago
Verified
... That the system is simple making training new staff easy and fast, this saves money when training a new staff member as recruitment is not cheap, it also means that if you had a temp staff member they could complete a check in with only 10mins of training on the system. this also means you can help new staff without being on site and the system is simple and easy to explain over the phone rather than having to show someone in person. i also like how well it works with booking site such as booking.com and Expedia, its updates quickly and you receive all details. using site minder for our website works very well and you can make changes quickly and easily this has been useful being a new property and working out what works and what needs to be changed. we now have the guest engagement option this has been really useful to get guests check in forms before they arrive and to be able to plan breakfast times, this has also helped with the amount of paper we use which is really important to our brand as we like to be eco friendly and sustainable. the guest also have access to the online ...
See full reviewOperations Manager
3.987333743181 months ago
Verified
... Sometimes, the support team seam to struggle with some of our issues but they get sorted in the end. The widget section to show availability isn't the best. ...
See full reviewOperations Manager
3.9873337433027 months ago
Verified
... The system is really easy to us, everything is pretty straight forward. The support is ok and receive a response quite quick to any issues ...
See full reviewGeneral Manager
3.9873337434323 months ago
Verified
... We appreciate the response and coverage of all topics that were in need of attention. we could hear clearly and smoothly. ...
See full reviewpropietario
3.9873337435577 months ago
Verified
... Fine, but I don't see the promised improvements ...
See full reviewpropietario
3.9873337436813 months ago
Verified
... The booking engine is very confusing and doesn't work as well as it should, many guests keep calling me due to difficulty in understanding how to make a reservation, based on my experience ...
See full reviewpropietario
3.9873337438041 months ago
Verified
... The booking engine is very confusing and doesn't work as well as it should, many guests keep calling me due to difficulty in understanding how to make a reservation, based on my experience ...
See full reviewpropietario
3.9873337439292 months ago
Verified
... The booking engine is very confusing and doesn't work as well as it should, many guests keep calling me due to difficulty in understanding how to make a reservation, based on my experience experimenting with it, the problem comes mainly when you want to change the search, it keeps the previous selection of rooms and leads to confusion for less experienced guests, but what does need a good improvement is the app, it only serves to close or open rooms and at most view reservations, it becomes very complex to assign another room to reservations, another key point is cancelling a reservation made in the booking button, if I cancel it from the front desk I am never able to see if it is really cancelled or if it is still active, since the data is not crossed with the booking button bidirectionally. We need tools to improve check-in, the new SES Alojamientos platform ...
See full reviewpropietario
3.9873337440502 months ago
Verified
... Fine, but I don't see the promised improvements ...
See full reviewpropietario
3.9873337441715 months ago
Verified
... The booking engine is very confusing and doesn't work as well as it should, many guests keep calling me due to difficulty in understanding how to make a reservation, based on my experience ...
See full reviewGerente General
3.9873337442932 months ago
Verified
... I liked that it is a very user-friendly system, however it is a little difficult to understand intuitively. You have to have the training and make several calls to be able to properly establish your requirements for the hotel service. It still lacks ...
See full reviewGerente General
3.9873337444164 months ago
Verified
... I liked that it is a very user-friendly system, however it is a little difficult to understand intuitively. You have to have the training and make several calls to be able to properly establish your requirements for the hotel service. It still lacks several things, including promotions ...
See full reviewGerente General
3.9873337445344 months ago
Verified
... I liked that it is a very user-friendly system, however it is a little difficult to understand intuitively. You have to have the training and make several calls to be able to properly establish your requirements for the hotel service. It still lacks several things, including promotions ...
See full reviewGerente General
3.9873337446576 months ago
Verified
... There needs to be an easier way to generalize promotions and not divert them. There is no field where you can visibly put what you offer, for example we have complimentary coffee every morning, and there is only one space where all the descriptions are but there is no way to highlight ...
See full reviewGerente General
3.9873337447752 months ago
Verified
... Satisfactory experience. ...
See full reviewGerente General
3.9873337448977 months ago
Verified
... I liked that it is a very user-friendly system, however it is a little difficult to understand intuitively. You have to have the training and make several calls to be able to properly establish your ...
See full reviewGerente General
3.9873337450299 months ago
Verified
... I liked that it is a very user-friendly system, however it is a little difficult to understand intuitively. You have to have the training and make several calls to be able to properly establish your ...
See full reviewOwner
3.9873337451531 months ago
Verified
... Recent challenges with the upgrade to the new booking engine. ...
See full reviewOwner
3.9873337452755 months ago
Verified
... My update was postponed and rescheduled and then the day it was suppose to happen- it didn't with no communication. I had to check in to see what was happening. There have been a couple challenges ...
See full reviewOwner
3.9873337454017 months ago
Verified
... My update was postponed and rescheduled and then the day it was suppose to happen- it didn't with no communication. I had to check in to see what was happening. There have been a couple challenges with the upgrade, the chat bot has been on spot but not to the degree to get items taken care of. When items have been forwarded to the senior team as a known ...
See full reviewOwner
3.9873337455197 months ago
Verified
... Recent challenges with the upgrade to the new booking engine. ...
See full reviewJefa de ventas
3.9873337456373 months ago
Verified
... Ease of use. Convenient but basic. Ideal for small hotels. Not very complicated. Quick billing but lacks some listings. ...
See full reviewJefa de ventas
3.9873337457546 months ago
Verified
... Ease of use. Convenient but basic. Ideal for small hotels. Not very complicated. Quick billing but lacks some listings. ...
See full reviewJefa de ventas
3.9873337458725 months ago
Verified
... Ease of use. Convenient but basic. Ideal for small hotels. Not very complicated. Quick billing but lacks some listings. ...
See full reviewJefa de ventas
3.987333745995 months ago
Verified
... Ease of use. Convenient but basic. Ideal for small hotels. Not very complicated. Quick billing but lacks some listings. ...
See full reviewJefa de ventas
3.9873337461141 months ago
Verified
... Ease of use. Convenient but basic. Ideal for small hotels. Not very complicated. Quick billing but lacks some listings. ...
See full reviewJefa de ventas
3.9873337462343 months ago
Verified
... There is no monthly occupancy forecast list. When it comes to billing, there are two things that can be confusing when using a very similar term. ...
See full reviewJefa de ventas
3.9873337463538 months ago
Verified
... Ease of use. Convenient but basic. Ideal for small hotels. Not very complicated. Quick billing but lacks some listings. ...
See full reviewGuest Concierge
3.9873337464837 months ago
Verified
... Amazing calendar and great space to put as much as guest information as needed. ...
See full reviewGuest Concierge
3.9873337466024 months ago
Verified
... Amazing calendar and great space to put as much as guest information as needed. ...
See full reviewPartner
3.9873337467219 months ago
Verified
... The experience with Little Hotelier is quite seamless for our staff and fulfill most tasks for booking the rooms of our hotel. The solution seems to be quite stable. ...
See full reviewPartner
3.9873337468515 months ago
Verified
... The experience with Little Hotelier is quite seamless for our staff and fulfill most tasks for booking the rooms of our hotel. The solution seems to be quite stable. ...
See full reviewPartner
3.9873337469766 months ago
Verified
... We have a regular issue with LH dealing with agencies who book the rooms but don’t deal with the extras that are payed by the client. To manage these cases that represent one third of our bookings, ...
See full reviewPartner
3.9873337471027 months ago
Verified
... We have a regular issue with LH dealing with agencies who book the rooms but don’t deal with the extras that are payed by the client. To manage these cases that represent one third of our bookings, we create unallocated on top of the room bookings to manage the extras and the specific ...
See full reviewPartner
3.9873337473495 months ago
Verified
... The experience with Little Hotelier is quite seamless for our staff and fulfill most tasks for booking the rooms of our hotel. The solution seems to be quite stable. ...
See full reviewRevenue Manager
3.9550756829547 months ago
Verified
... Support that exceeds efficiency ...
See full reviewRevenue Manager
3.9550756830791 months ago
Verified
... As soon as I access to the chat is very easy to find the right information about any subject. And just i case I didn't get the solution theres is always someone (in this case Vhiba) to help. ...
See full reviewManager Hotel
3.9550756831989 months ago
Verified
... First need more Costumer Support using indonesia language, second about how listing price my property on google maps, i can't see article about that. ...
See full reviewManager Hotel
3.9550756833218 months ago
Verified
... First need more Costumer Support using indonesia language, second about how listing price my property on google maps, i can't see article about that. ...
See full reviewManager
3.9228176189367 months ago
Verified
... I've been using the software for a short time, and I have nothing negative to point out. What I miss on the platform is the option for multi-inventory of rooms ...
See full reviewManager
3.9228176190618 months ago
Verified
... I've been using the software for a short time, and I have nothing negative to point out. What I miss on the platform is the option for multi-inventory of rooms ...
See full reviewManager
3.9228176191816 months ago
Verified
... I've been using the software for a short time, and I have nothing negative to point out. What I miss on the platform is the option for multi-inventory of rooms ...
See full reviewAdministrative
3.8905595547872 months ago
Verified
... I think its nice as it works actually good attention and very good persons who attended me in my problem ...
See full reviewOwner
3.8260434258811 months ago
Verified
... In the past, my business often felt messy. I honestly don’t know how I survived without Little Hotelier. Implementing it has made my life so much simpler. It helps me organize my operation and ...
See full reviewOwner
3.8260434260032 months ago
Verified
... In the past, my business often felt messy. I honestly don’t know how I survived without Little Hotelier. Implementing it has made my life so much simpler. It helps me organize my operation and ...
See full reviewReservations Manager
3.8260434261272 months ago
Verified
... * Could be faster. Gets slow sometimes. * That any reservation that is made or changes that a user (receptionist) makes to a reservation, that it could be known what user did it, time and day. ...
See full reviewReservations Manager
3.8260434262545 months ago
Verified
... * Could be faster. Gets slow sometimes. * That any reservation that is made or changes that a user (receptionist) makes to a reservation, that it could be known what user did it, time and day. Whenever a change is made to a reservation sometimes we do not know at our office who did it. Mistakes can be easily made and we do not know who did it. The only way to know is by looking at the confirmation email. But just wish there was a section where managers could see all movements made. * A change was done to the Inventory ...
See full reviewReservations Manager
3.8260434263803 months ago
Verified
... * Could be faster. Gets slow sometimes. * That any reservation that is made or changes that a user (receptionist) makes to a reservation, that it could be known what user did it, time and day. Whenever a change is made to a reservation sometimes we do not know at our office who did it. Mistakes can be easily made and we do not know who did it. The only way to know is by looking at the confirmation email. But just wish there was a section where managers could see all movements made. * A change was done to the Inventory section of Little Hotelier's Front Desk. There used to be a squared ...
See full reviewReservations Manager
3.8260434265009 months ago
Verified
... * Could be faster. Gets slow sometimes. * That any reservation that is made or changes that a user (receptionist) makes to a reservation, that it could be known what user did it, time and day. ...
See full reviewReservations Manager
3.8260434266245 months ago
Verified
... * Could be faster. Gets slow sometimes. * That any reservation that is made or changes that a user (receptionist) makes to a reservation, that it could be known what user did it, time and day. ...
See full reviewdirector
3.8260434267451 months ago
Verified
... Your partners to help us carry out the setup and ensure its operation since it takes time to do it well. ...
See full reviewIt support
3.7292692334532 months ago
Verified
... Integration with various other apps, you can book from multiple locations without having to update all the time, set a single price, use multiple channels. ...
See full review
3.7292692335745 months ago
Verified
... The program is easy to use, convenient, and the staff gives very good advice. And when customers make reservations through various websites, their bookings come directly into the little Hotelier ...
See full review
3.7292692336985 months ago
Verified
... I would like to add a section for making tax invoices in the Little Hotelier system because sometimes when customers check in and they need a tax invoice, the hotel cannot issue a tax invoice to the ...
See full review
3.7292692338232 months ago
Verified
... The program is easy to use, convenient, and the staff gives very good advice. And when customers make reservations through various websites, their bookings come directly into the little Hotelier ...
See full reviewowner
3.7292692339449 months ago
Verified
... I find Siteminder's Little Hotelier Easy to navigate and and I like the guest database and card processing. I also like the report aspect. ...
See full reviewowner
3.7292692340651 months ago
Verified
... I find Siteminder's Little Hotelier Easy to navigate and and I like the guest database and card processing. I also like the report aspect. ...
See full reviewReservation
3.6970111696666 months ago
Verified
... Fast response, easy to understand every step they assist us with and great help when we need assistance at anytime regarding reservation, report, room assignment and etc. ...
See full reviewrecepcionista
3.6970111697883 months ago
Verified
... There are some functions that can be complemented or developed in more advanced stages, such as in the analytical aspect, with some graphics for a faster interpretation. ...
See full reviewAdministradora
3.697011169907 months ago
Verified
... The advisor's attention to solving my problem was very professional and he was knowledgeable about my query and the contact is very practical. ...
See full review
3.6970111700254 months ago
Verified
... Assistance in sorting the room set in categories and numerical order ...
See full reviewManager
3.6324950411178 months ago
Verified
... It is quick to solve problems.All the staffs members are friendly and professional. I feel so comfortable with them.Even my English not well they are so nice to me. ...
See full reviewRecepcion
3.567978912211 months ago
Verified
... Have a notepad to write down guest details, to keep in mind for when they check in, but the data is saved in many places ...
See full reviewManager
3.5357208478166 months ago
Verified
... Honestly, cant really see what could be improved, the issue was a relatively small one and was able to be resolved with a little bit of help! ...
See full reviewSupervisor
3.5034627834188 months ago
Verified
... A Comprehensive Review of SiteMinder ...
See full reviewOperations Manager
3.5034627835394 months ago
Verified
... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...
See full reviewOperations Manager
3.503462783663 months ago
Verified
... I found the email about the Deactivation of the Old LH Booking Engine by 30 October a little confusing. I wasn't sure if it impacted us and hesitated clicking on the links. So I contacted LH and the Consultant confirmed our system ...
See full reviewOperations Manager
3.503462783781 months ago
Verified
... Communicating my question to LH Consultant was easy and their response prompt and efficient with screen examples. This put me at ease. ...
See full reviewOperations Manager
3.5034627839012 months ago
Verified
... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...
See full reviewOperations Manager
3.5034627840188 months ago
Verified
... Communicating my question to LH Consultant was easy and their response prompt and efficient with screen examples. This put me at ease. ...
See full reviewManager
3.5034627841387 months ago
Verified
... Automatic surcharge calculations when a guest checks-out early. Thankfully Vibha was able to assist with a temporary solution to this problem. ...
See full reviewGeneral Manager
3.4712047197461 months ago
Verified
... The Little Hotelier - Hotel Management Application has been a game-changer for my small hotel in the Swiss Alps. From the moment I started using it, the support team guided me through every step, ensuring a seamless installation and efficient use of the application. Their highly qualified support staff has a deep understanding of both the hotel business and the application itself, making the learning process smooth and hassle ...
See full reviewGeneral Manager
3.4712047198667 months ago
Verified
... Please please please - You must allow booking different dates in the same reservation. It is so unprofessional to send different invoices to guests that come for one bedroom and then move to another ...
See full reviewGeneral Manager
3.4712047199892 months ago
Verified
... Please please please - You must allow booking different dates in the same reservation. It is so unprofessional to send different invoices to guests that come for one bedroom and then move to another ...
See full reviewGeneral Manager
3.4712047201098 months ago
Verified
... Please please please - You must allow booking different dates in the same reservation. It is so unprofessional to send different invoices to guests that come for one bedroom and then move to another bedroom or to guests that come for 1 night, go to the islands on the second night and return for a last night. It would be great to make the reservation and we just add another room with different dates. We've been asking this for a few years now. Sometimes we end up sending 3 different invoices to the same guest for only one reservation. Also, on the reporting it would be great to be able to see what invoices are outstanding ...
See full reviewGeneral Manager
3.4712047202404 months ago
Verified
... Please please please - You must allow booking different dates in the same reservation. It is so unprofessional to send different invoices to guests that come for one bedroom and then move to another bedroom or to guests that come for 1 night, go to the islands on the second night and return for a last night. It would be great ...
See full reviewPropietario
3.4712047203614 months ago
Verified
... Well, the way calendars are synchronized, as well as the increase in accommodations. Some elements are missing and others should be improved. For example, a customization of invoices, the possibility ...
See full reviewPropietario
3.4712047204831 months ago
Verified
... Well, the way calendars are synchronized, as well as the increase in accommodations. Some elements are missing and others should be improved. For example, a customization of invoices, the possibility ...
See full reviewPropietario
3.4712047206075 months ago
Verified
... Well, the way calendars are synchronized, as well as the increase in accommodations. Some elements are missing and others should be improved. For example, a customization of invoices, the possibility ...
See full reviewPropietario
3.4712047207307 months ago
Verified
... Well, the way calendars are synchronized, as well as the increase in accommodations. Some elements are missing and others should be improved. For example, a customization of invoices, the possibility of creating personalized ...
See full reviewPropietario
3.4712047208554 months ago
Verified
... Well, the way calendars are synchronized, as well as the increase in accommodations. Some elements are missing and others should be improved. For example, a customization of invoices, the possibility ...
See full reviewManager
3.471204721104 months ago
Verified
... Reliability to avoid over bookings, clear and attractive calendar. Customer service when needed. The number of reports that can be obtained, both administrative and cleaning. ...
See full reviewManager
3.4712047212261 months ago
Verified
... Reliability to avoid over bookings, clear and attractive calendar. Customer service when needed. The number of reports that can be obtained, both administrative and cleaning. ...
See full reviewManager
3.4712047213467 months ago
Verified
... Reliability to avoid over bookings, clear and attractive calendar. Customer service when needed. The number of reports that can be obtained, both administrative and cleaning. ...
See full reviewManager
3.4712047214651 months ago
Verified
... Reliability to avoid over bookings, clear and attractive calendar. Customer service when needed. The number of reports that can be obtained, both administrative and cleaning. ...
See full reviewManager
3.4712047215868 months ago
Verified
... Reliability to avoid over bookings, clear and attractive calendar. Customer service when needed. The number of reports that can be obtained, both administrative and cleaning. ...
See full reviewOwner
3.4712047217148 months ago
Verified
... Lots of things. The rack rate settings need improving. the rate plans slightly differ from app to app. You need to set up a User focus group or test Individual users on how they travel through the ...
See full reviewOwner
3.4712047218369 months ago
Verified
... Lake Inari Mobile Cabins delivers wondrous guest experience thanks to Little Hotelier ...
See full reviewOwner
3.4712047219571 months ago
Verified
... One of my favorite features is Little Hotelier pay, it makes it so easy to charge guests. I can decide to take payments at the start of their stay or after. It’s just so easy and the money comes ...
See full reviewOwner
3.4712047220822 months ago
Verified
... One of my favorite features is Little Hotelier pay, it makes it so easy to charge guests. I can decide to take payments at the start of their stay or after. It’s just so easy and the money comes ...
See full reviewOwner
3.4712047222058 months ago
Verified
... One of my favorite features is Little Hotelier pay, it makes it so easy to charge guests. I can decide to take payments at the start of their stay or after. It’s just so easy and the money comes ...
See full reviewOwner
3.4712047223283 months ago
Verified
... One of my favorite features is Little Hotelier pay, it makes it so easy to charge guests. I can decide to take payments at the start of their stay or after. It’s just so easy and the money comes ...
See full reviewOwner of business
3.4712047224526 months ago
Verified
... Simple to use, very helpful, really improved our working way and simplify the processes .The app is the best to check things directly and instantly on my phone ...
See full reviewOwner of business
3.471204722575 months ago
Verified
... Very helpful and organized ...
See full reviewOwner of business
3.4712047226964 months ago
Verified
... Simple to use, very helpful, really improved our working way and simplify the processes .The app is the best to check things directly and instantly on my phone ...
See full reviewOwner of business
3.4712047228181 months ago
Verified
... Very helpful and organized ...
See full reviewOwner
3.4712047229379 months ago
Verified
... This June, month-to-date, we have reached 94% occupancy. Using Little Hotelier, we’ve seen excellent progress in managing inventory and distribution. ...
See full reviewOwner
3.4712047230608 months ago
Verified
... This June, month-to-date, we have reached 94% occupancy. Using Little Hotelier, we’ve seen excellent progress in managing inventory and distribution. ...
See full reviewGerente
3.4712047233068 months ago
Verified
... Little Hotelier has what I need, nothing is missing... nothing is left over. It is ideal for the work I currently do. ...
See full reviewGerente
3.4712047234263 months ago
Verified
... Little Hotelier has what I need, nothing is missing... nothing is left over. It is ideal for the work I currently do. ...
See full reviewManager
3.4712047236738 months ago
Verified
... For the Spanish market there is a serious error that should be urgently changed, in the booking engine (direct booking) the calendar starts on Sunday, this generates a lack of trust and even ...
See full reviewManager
3.4712047237978 months ago
Verified
... For the Spanish market there is a serious error that should be urgently changed, in the booking engine (direct booking) the calendar starts on Sunday, this generates a lack of trust and even incorrect ...
See full reviewManager
3.4712047239203 months ago
Verified
... For the Spanish market there is a serious error that should be urgently changed, in the booking engine (direct booking) the calendar starts on Sunday, this generates a lack of trust and even incorrect reservations, in Spain the week starts on Monday, it would be very important to fix this error that makes conversion ...
See full reviewManager
3.4712047240446 months ago
Verified
... For the Spanish market there is a serious error that should be urgently changed, in the booking engine (direct booking) the calendar starts on Sunday, this generates a lack of trust and even ...
See full reviewManager
3.4712047241641 months ago
Verified
... For the Spanish market there is a serious error that should be urgently changed, in the booking engine (direct booking) the calendar starts on Sunday, this generates a lack of trust and even ...
See full reviewManager
3.4712047242865 months ago
Verified
... For the Spanish market there is a serious error that should be urgently changed, in the booking engine (direct booking) the calendar starts on Sunday, this generates a lack of trust and even incorrect reservations, in Spain the week starts on Monday, it would be very important ...
See full reviewManager
3.471204724409 months ago
Verified
... For the Spanish market there is a serious error that should be urgently changed, in the booking engine (direct booking) the calendar starts on Sunday, this generates a lack of trust and even incorrect reservations, in Spain the week starts on Monday, it would be very important to fix this error that makes conversion difficult ...
See full reviewManager
3.4712047245303 months ago
Verified
... Good product and excellent support ...
See full reviewOwner
3.4389466602584 months ago
Verified
... I believe the system lacks reports - reports that can be downloadable. The insight section is also very basic. I would love to see an improvement there ...
See full reviewOwner
3.4389466603816 months ago
Verified
... I believe the system lacks reports - reports that can be downloadable. The insight section is also very basic. I would love to see an improvement there ...
See full reviewOwner
3.4389466605063 months ago
Verified
... I believe the system lacks reports - reports that can be downloadable. The insight section is also very basic. I would love to see an improvement there ...
See full reviewOwner
3.4389466606369 months ago
Verified
... I believe the system lacks reports - reports that can be downloadable. The insight section is also very basic. I would love to see an improvement there ...
See full reviewOwner
3.4389466607605 months ago
Verified
... I believe the system lacks reports - reports that can be downloadable. The insight section is also very basic. I would love to see an improvement there ...
See full reviewOwner
3.4389466608804 months ago
Verified
... I believe the system lacks reports - reports that can be downloadable. The insight section is also very basic. I would love to see an improvement there ...
See full reviewOwner
3.4389466610036 months ago
Verified
... I believe the system lacks reports - reports that can be downloadable. The insight section is also very basic. I would love to see an improvement there ...
See full reviewOwner
3.4389466611234 months ago
Verified
... I believe the system lacks reports - reports that can be downloadable. The insight section is also very basic. I would love to see an improvement there ...
See full reviewOwner
3.4389466612455 months ago
Verified
... I believe the system lacks reports - reports that can be downloadable. The insight section is also very basic. I would love to see an improvement there ...
See full reviewOwner
3.4389466613676 months ago
Verified
... Add the ability to create waiting lists for rooms during high demand. We are in a college town and summer destination so we have times like graduation or 4th of July that are in extremely high demand. ...
See full reviewOwner
3.4389466614904 months ago
Verified
... Add the ability to create waiting lists for rooms during high demand. We are in a college town and summer destination so we have times like graduation or 4th of July that are in extremely high demand. ...
See full reviewReservation Agent
3.4066885971013 months ago
Verified
... Payment gateway, Channel manager, Direct booking, and unable payment thru direct booking deposit. ...
See full reviewReservation Agent
3.4066885972222 months ago
Verified
... Payment gateway, Channel manager, Direct booking, and unable payment thru direct booking deposit. ...
See full reviewecommerce
3.3744305328297 months ago
Verified
... Log activities at Siteminder should be showed on extranet, that is very important to know updates, please provide it to make more satisfying from customer side ...
See full reviewReservations
3.3744305329503 months ago
Verified
... Fast outcome and very efficient. They were very helpful and assisted with the issue immediately and promptly. Highly recommend as always ...
See full reviewHotel owner
3.3421724685618 months ago
Verified
... One can feel a bit lost sometimes if an issue occurs, when I am not too familiar with the system yet. But it is just so easy to get in touch with a support agent, I never wait longer than a minute. ...
See full reviewFounder
3.309914404167 months ago
Verified
... Little Hotelier has been a game-changer for our hotel’s daily operations. One of the best features is how easy it is to manage bookings and room assignments with their tape chart, which gives a clear ...
See full reviewFounder
3.3099144042906 months ago
Verified
... The reporting functionality, while useful, could benefit from more customization options for tailored reports. Expanding integration with more/local payment gateways and providing flexibility for users to add/remove options during setup would be valuable. Bugs ...
See full reviewFounder
3.3099144044142 months ago
Verified
... The reporting functionality, while useful, could benefit from more customization options for tailored reports. Expanding integration with more/local payment gateways and providing flexibility for users to add/remove options during setup would be valuable. Bugs exist when updating guest details for group bookings. The system could better handle rate ...
See full reviewFounder
3.3099144045355 months ago
Verified
... The reporting functionality, while useful, could benefit from more customization options for tailored reports. Expanding integration with more/local payment gateways and providing flexibility for users to add/remove options during setup would be valuable. Bugs exist when updating guest details for group bookings. The system could better handle rate changes for non assigned rates, which aren't well reflected in statistical reports. Additionally, room statuses in the app should be visually clear, with red indicating dirty rooms and green for clean rooms. Housekeeping status could be shown similarly on the desktop, calendar screen. Other features needing improvement include the ability to upload multiple images, better handling of confidential rate ticks, and an option to reinstate canceled reservations. There are also issues with day use room checkouts, as the minimum stay is currently set to 1 and not 0, which restricts flexibility. The guest cancellation button could be more accessible ...
See full reviewFounder
3.3099144046599 months ago
Verified
... The reporting functionality, while useful, could benefit from more customization options for tailored reports. Expanding integration with more/local payment gateways and providing flexibility for users to add/remove options during setup would be valuable. Bugs exist when updating guest details for group bookings. The system could better handle rate changes for non assigned rates, which aren't well reflected in statistical reports. Additionally, room statuses in the app should be visually clear, with red indicating dirty rooms and green for clean rooms. Housekeeping status could be shown similarly on the desktop, calendar screen. Other features needing improvement include the ability to upload multiple image ...
See full reviewFounder
3.3099144047805 months ago
Verified
... Little Hotelier has been a game-changer for our hotel’s daily operations. One of the best features is how easy it is to manage bookings and room assignments with their tape chart, which gives a ...
See full reviewFounder
3.3099144049022 months ago
Verified
... Little Hotelier has been a game-changer for our hotel’s daily operations. One of the best features is how easy it is to manage bookings and room assignments with their tape chart, which gives a clear, real-time view of all reservations. This has greatly reduced our risk of overbooking. The system also connects seamlessly with popular booking channels like Booking.com and Airbnb, automatically updating room availability across all platforms. This integration saves us a lot of time and minimizes manual work. The mobile app is another highlight—it allows us to handle check-ins, manage bookings, and communicate with guests on the go. Being able to manage things remotely is incredibly convenient, especially when you're away from the property but still need to keep an eye on operations. Little Hotelier also makes it easy to manage a group of smaller hotels. The centralized platform allows us to oversee multiple properties without the confusion of switching between different systems. We can track reservations, manage guest data, and handle daily tasks across all locations with ease, which is a huge plus when you’re managing several properties. The website ...
See full reviewFounder
3.3099144050329 months ago
Verified
... Little Hotelier has been a game-changer for our hotel’s daily operations. One of the best features is how easy it is to manage bookings and room assignments with their tape chart, which gives a clear, real-time view of all reservations. This has greatly reduced our risk of overbooking. The system also connects seamlessly with popular booking channels like Booking.com and Airbnb, automatically updating room availability across all platforms. This integration saves us a lot of time and minimizes manual work. The mobile app is another highlight—it allows us to handle check-ins, manage bookings, and communicate with guests on the go. Being able to manage things remotely is incredibly convenient, especially when you're away from the property but still need to keep an eye on operations. Little Hotelier also makes it easy to manage a group of smaller hotels. The centralized platform allows us to oversee multiple properties without the confusion of switching between different ...
See full reviewGerente
3.2776563406403 months ago
Verified
... Fascinated with the service to increase our income. ...
See full reviewGerente
3.2776563407672 months ago
Verified
... Being able to identify reservations in the calendar with colors, depending on the channel through which they were booked, and I think that in this way it could also be easier to identify some reservations to see specific data or details. Another point that I think is important is that we can have a guide on how to connect with the channels, in order to create our profiles directly. For example, I have not found a way to create a profile for our property on Despegar, so I feel that it is a negative point to help have more presence and sales possibilities. I also think it is important to be able to offer the possibility of being able to personalize ...
See full reviewGerente
3.2776563408897 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established clients the possibility of booking at that rate and using their credit card at the same time. Adding channels is also something that is easy and intuitive and if there is a problem or a problem we can always go to LittleHotelier support and they will help us solve our doubts or problems. The payment gateway is another of the points that we like because it allows us to make the charges directly without having to go to our terminal, in terms of costs, at least in Mexico it is practically the same commission that our bank charges us so there is no problem in changing and using that payment method for our rooms and also giving more security ...
See full reviewManaging Director
3.2453982765005 months ago
Verified
... Little Hotelier and Siteminder edit customer base. VAT adjustment. Invoice display. These are just a few topics. It is really completely unsatisfactory. Customer service is not really helpful either. ...
See full reviewManaging Director
3.2453982766219 months ago
Verified
... Little Hotelier and Siteminder edit customer base. VAT adjustment. Invoice display. These are just a few topics. It is really completely unsatisfactory. Customer service is not really helpful either. ...
See full reviewManaging Partner
3.2453982767421 months ago
Verified
... Product team should invent something to detect system bugs early so it won't be affecting hoteliers' day to day sales and operation. Calendar should also have an option to include country's public ...
See full reviewManaging Partner
3.2453982768649 months ago
Verified
... Product team should invent something to detect system bugs early so it won't be affecting hoteliers' day to day sales and operation. Calendar should also have an option to include country's public holidays and special ...
See full reviewManaging Partner
3.2453982769848 months ago
Verified
... Product team should invent something to detect system bugs early so it won't be affecting hoteliers' day to day sales and operation. Calendar should also have an option to include country's public ...
See full reviewCEO
3.1808821480727 months ago
Verified
... Easy to generate reservations, I really like that it has an app to control what is necessary from the cell phone. Training staff to use it is very easy and fast. Es muy fácil obtener los reportes de ...
See full reviewCEO
3.1808821481948 months ago
Verified
... Easy to generate reservations, I really like that it has an app to control what is necessary from the cell phone. Training staff to use it is very easy and fast. Es muy fácil obtener los reportes de ...
See full reviewCEO
3.1808821483143 months ago
Verified
... I would like channel synchronization to be simpler, and the percentages to be clearer. When you create a new reservation, you can assign the price instantly and not change the rates. ...
See full reviewCEO
3.1808821484394 months ago
Verified
... I would like channel synchronization to be simpler, and the percentages to be clearer. When you create a new reservation, you can assign the price instantly and not change the rates. ...
See full reviewCEO
3.1808821485603 months ago
Verified
... Easy to generate reservations, I really like that it has an app to control what is necessary from the cell phone. Training staff to use it is very easy and fast. Es muy fácil obtener los reportes de ...
See full reviewCEO
3.1808821486813 months ago
Verified
... Easy to generate reservations, I really like that it has an app to control what is necessary from the cell phone. Training staff to use it is very easy and fast. Es muy fácil obtener los reportes de ...
See full reviewCEO
3.1808821488023 months ago
Verified
... Easy to generate reservations, I really like that it has an app to control what is necessary from the cell phone. Training staff to use it is very easy and fast. Es muy fácil obtener los reportes de ...
See full reviewCEO
3.1808821490517 months ago
Verified
... Easy to generate reservations, I really like that it has an app to control what is necessary from the cell phone. Training staff to use it is very easy and fast. Es muy fácil obtener los reportes de ...
See full reviewCEO
3.1808821491734 months ago
Verified
... Easy to generate reservations, I really like that it has an app to control what is necessary from the cell phone. Training staff to use it is very easy and fast. Es muy fácil obtener los reportes de ...
See full reviewManager
3.1163660202647 months ago
Verified
... Little Hotelier system it is very easy to use and user friendly ...
See full reviewFinance Manager
3.1163660203879 months ago
Verified
... 1.Simple interface and useful. 2.Inventory very easy to use. 3.Mapping easy to use. 4.System Alerts on time. 5.Easy to understand for beginners. ...
See full reviewFinance Manager
3.1163660205104 months ago
Verified
... 1.Simple interface and useful. 2.Inventory very easy to use. 3.Mapping easy to use. 4.System Alerts on time. 5.Easy to understand for beginners. ...
See full reviewGeneral Manager
3.1163660206302 months ago
Verified
... The support center (His name is Sachin) is very great service and support me to complete mapping Channel manager and also do creating a new type of Rate plan ...
See full reviewGeneral Manager
3.1163660207523 months ago
Verified
... The support center (His name is Sachin) is very great service and support me to complete mapping Channel manager and also do creating a new type of Rate plan ...
See full reviewOwner
3.0841079563545 months ago
Verified
... Long N Joy serviced apartment boosts short and long term bookings with Little Hotelier ...
See full reviewOwner
3.0841079564826 months ago
Verified
... Long N Joy serviced apartment boosts short and long term bookings with Little Hotelier ...
See full reviewManager
3.0841079566032 months ago
Verified
... The booking system and connection with the room sales system via OTA are convenient and the room management is easy. ...
See full reviewCEO
3.0841079567249 months ago
Verified
... What I like the best about Little Hotelier is how it simplifies the complexities of managing bookings and check-in/check-out processes. It allows for easy synchronization with various channels, ...
See full reviewFD
3.0518498923368 months ago
Verified
... Little hotelier system is very fast and user friendly which simplify our work. It is very easy to use to manage the inventory, room rates and stop sell, instantly. Our properties happy using it for ...
See full reviewPA to Owner
3.0518498925836 months ago
Verified
... The system has made us very delighted. We anticipate additional dynamic systems in the future to help us expand our company.Thank you. ...
See full reviewAccounting Manager
3.0518498927046 months ago
Verified
... We are really happy with the system. We expect more dynamic solutions in the future to support our business growth. Thank you. ...
See full reviewReservation
3.0518498930668 months ago
Verified
... We are quite satisfied with the system. In the future, we are looking forward to additional innovative solutions to help our company expand. Thank you. ...
See full reviewHousekeeping Manager
3.0518498931918 months ago
Verified
... The Little Hotelier system's speed and user-friendliness make our job easier. Stop sales, hotel rates, and inventory may all be readily and swiftly managed. For many years, we have used it with ...
See full reviewHousekeeping Manager
3.0518498933177 months ago
Verified
... We are very satisfied with the system. In the future, we anticipate additional innovative solutions to help our company expand. Thank you. ...
See full reviewManager
3.0518498934468 months ago
Verified
... You can control your booking anywhere. ...
See full reviewManager
3.0518498935723 months ago
Verified
... It is easy to manage the booking and the online staff always eager to help when the system have a problem. ...
See full reviewManager
3.0518498936947 months ago
Verified
... Sometimes there are some errors happen with the system and also if you have staff working on the weekend too it would be great as the hotel doesn’t have holiday and work 24hrs if the system error ...
See full reviewOwner
3.0518498938168 months ago
Verified
... So far, I enjoy the customer service while setting up the hotelmanagement product. I like the chat feature of the service. Very effective and useful! ...
See full reviewSystem management
3.0195918295467 months ago
Verified
... Nothing, just keep stable and easy to contact as usual.Make it easier to use via mobile phone. Keep professional as usual. ...
See full reviewConsultant
3.0195918296673 months ago
Verified
... While Little Hotelier is packed with useful features, the reporting tools could be more advanced. The current reporting functionality covers the basics, but for hotels looking to dive deeper into ...
See full reviewConsultant
3.0195918297947 months ago
Verified
... Little Hotelier stands out for its simplicity and ease of use, making it an ideal solution for small hotels, B&Bs, and guesthouses. The platform’s intuitive design and dashboard make managing reservations, inventory, and guest communications effortless. I particularly appreciate the integration with booking channels, which saves time by consolidating bookings from multiple sources into one place. The automation of routine tasks like invoicing and confirmations is a huge time-saver, allowing more ...
See full reviewEcommerce Manager
3.0195918299242 months ago
Verified
... Little Hotelier serves as a strong platform for basic property management, there is room for improvement, particularly for those looking to scale or have more advanced needs. 1. Calendar Interface: ...
See full reviewEcommerce Manager
3.0195918300455 months ago
Verified
... Little Hotelier serves as a strong platform for basic property management, there is room for improvement, particularly for those looking to scale or have more advanced needs. 1. Calendar Interface: ...
See full reviewReservation department
3.0195918301684 months ago
Verified
... A comprehensive program, complete in one place, reducing errors. ...
See full reviewReservation department
3.0195918302905 months ago
Verified
... Overall, it is considered easy to use and easy to understand. Want direct booking to be more efficient or recommend direct booking promotions that can compete with OTA. ...
See full reviewbusiness owner
3.0195918304163 months ago
Verified
... Since using this app, hotel management has become much easier. I have more time to do other things. ...
See full reviewOwner
3.0195918305361 months ago
Verified
... Little Hotelier is a powerful all-in- one channel manager and property management system (PMS) designed specifically for small hotels, B&Bs, and boutique properties. Using it for managing hotel operations, we found that it streamlines booking processes, optimizes ...
See full reviewOwner
3.0195918306545 months ago
Verified
... Little Hotelier is a powerful all-in- one channel manager and property management system (PMS) designed specifically for small hotels, B&Bs, and boutique properties. Using it for managing hotel operations, we found that it streamlines booking processes, optimizes distribution, and provides a user-friendly experience across multiple ...
See full reviewOTA Manager
3.0195918307736 months ago
Verified
... Overall is good and all system easy and cover for my business. We can also expanded to more online channels and also gain more revenue. ...
See full reviewOTA Manager
3.0195918308983 months ago
Verified
... All is good.I’m happy to use this system. I very happy for use it. But for the future you could provide more feature. And report should specific. ...
See full reviewAssistant Managing Director
3.0195918310167 months ago
Verified
... The presence of notifications or notes displayed on the main page of the application for each booking made by customers. A reporting system that supports the languages of each country. ...
See full reviewAssistant Managing Director
3.0195918311346 months ago
Verified
... The work of each team member, who has knowledge and provides good advice. The system is easy to use and understand. All members of the sales and support teams are polite and very willing to help. ...
See full reviewRevenue Management
3.0195918312541 months ago
Verified
... We've been using Little Hotelier for our property, and it has truly transformed the way we manage our business. From booking management to channel integration, Little Hotelier covers every aspect ...
See full reviewDirector
3.0195918313725 months ago
Verified
... The customer representative was Knowledgeable, Polite, Experienced and Confident. We found an error on the system which I am confident will be investigated ...
See full reviewDirector
3.0195918314919 months ago
Verified
... More in the industry needs to protect our booking systems as I am seeing more phishing emails, etc trying to access systems ...
See full reviewDirector
3.0195918316099 months ago
Verified
... More in the industry needs to protect our booking systems as I am seeing more phishing emails, etc trying to access systems ...
See full reviewDirector
3.019591831729 months ago
Verified
... The customer representative was Knowledgeable, Polite, Experienced and Confident. We found an error on the system which I am confident will be investigated ...
See full reviewManager
3.0195918318511 months ago
Verified
... It's simple, user-friendly, and ideal for small hotels with seamless booking and OTA integration. ...
See full reviewManager
3.0195918319721 months ago
Verified
... More flexibility in reports and dashboard customization would be helpful. The mobile app could be more feature rich for better on the go management. ...
See full reviewManager
3.0195918320901 months ago
Verified
... It's simple, user-friendly, and ideal for small hotels with seamless booking and OTA integration. ...
See full reviewOwner
2.987333767693 months ago
Verified
... May be in the future you this us more feature to help the owner on the propery to get more booking ...
See full reviewOwner
2.9873337678188 months ago
Verified
... Direct booking channel manager report Inventory the overall operate high quality in my opinion very good ...
See full reviewManager
2.9873337679391 months ago
Verified
... It has an easy-to-use system. Additionally, the Inventory is incredibly user-friendly. The mapping is simple to use and comprehend. Therefore, it an easy system to understand for beginners. Thank you. ...
See full reviewAcounting
2.9873337680612 months ago
Verified
... Little Hotelier system is simple to utilise. Furthermore, the Inventory is quite easy to use. The mapping is easy to understand and use. As a result, novices may easily understand the system. Thank ...
See full reviewAcounting
2.9873337681836 months ago
Verified
... Little Hotelier system is simple to utilise. Furthermore, the Inventory is quite easy to use. The mapping is easy to understand and use. As a result, novices may easily understand the system. Thank ...
See full reviewAcounting
2.9873337683106 months ago
Verified
... Little Hotelier system is simple to utilise. Furthermore, the Inventory is quite easy to use. The mapping is easy to understand and use. As a result, novices may easily understand the system. Thank ...
See full reviewFront Office
2.9873337684326 months ago
Verified
... Its extensive capabilities and easy-to-use interface have made it simple for us to manage our inventory and online reservations across several channels. Our availability and pricing are always ...
See full reviewFront Office
2.9873337685544 months ago
Verified
... Its extensive capabilities and easy-to-use interface have made it simple for us to manage our inventory and online reservations across several channels. Our availability and pricing are always ...
See full reviewOperational Manager
2.9873337686735 months ago
Verified
... LH system has extensive capabilities and user-friendly technology make it simple for us to manage our inventory and online reservations across several channels. Our availability and price are always ...
See full reviewGM
2.9550757043037 months ago
Verified
... I think Little hotelier booking engine is the best booking engine in the market , also channel manager is top tier for me . The overall of the system is well operated and the quality of the system is ...
See full reviewHotel management
2.8905595754006 months ago
Verified
... Streamlining hotel room management processes to enhance operational efficiency, thereby freeing up time for strategic marketing initiatives. Eliminating unnecessary time spent on every online travel ...
See full reviewHotel management
2.8905595755249 months ago
Verified
... I believe that the user interface of the Little Hotelier website could benefit from improvements to enhance its user-friendliness and accessibility. ...
See full reviewmanager
2.8905595756463 months ago
Verified
... What can Little Hotelier can improve most is their mobile app which sometimes is not stable like browser if you can improve this might be good. ...
See full reviewAsst Ecommerce Manager
2.890559575771 months ago
Verified
... For me I think been good but there are something left I thing siteminder need add the customer service with the bahasa or Indonesia language ...
See full reviewManager
2.8905595758957 months ago
Verified
... About control a booking engine is perfect, and easy to use. Check a table booked is good to see most. ...
See full reviewManager
2.8905595760159 months ago
Verified
... About control a booking engine is perfect, and easy to use. Check a table booked is good to see most. ...
See full reviewManager
2.890559576141 months ago
Verified
... About control a booking engine is perfect, and easy to use. Check a table booked is good to see most. ...
See full reviewOwner
2.8905595762642 months ago
Verified
... Check a table booked is good to see most. About control a booking engine is perfect, and easy to use ...
See full reviewOwner
2.8905595763874 months ago
Verified
... Check a table booked is good to see most. About control a booking engine is perfect, and easy to use ...
See full reviewE-commerce consultant
2.8905595765069 months ago
Verified
... It work well for us and so far we don't have any big issue from the system. Sometime a little slow update but no often. ...
See full reviewProperty Manager
2.8583015121117 months ago
Verified
... I couldn't think of a thing right now but I will keep an eye if there's something needs to be improved. ...
See full reviewProperty Manager
2.8583015122372 months ago
Verified
... The system can be a bit challenging at first but their customer support is very helpful and is willing to chat with you until the concern is fixed or addressed. ...
See full reviewOwner
2.8260434478461 months ago
Verified
... I can take the bookings, I can take the payments, I can amend the bookings, I can extend or reduce the bookings, it just does everything we need. ...
See full reviewOwner
2.8260434479697 months ago
Verified
... That you could look back on inventory for past room rates. When you do the quick scan and can see the reservation if it could say whether breakfast is booked or not. ...
See full reviewOwner
2.8260434480925 months ago
Verified
... That you could look back on inventory for past room rates. When you do the quick scan and can see the reservation if it could say whether breakfast is booked or not. ...
See full reviewOwner
2.8260434482187 months ago
Verified
... That you could look back on inventory for past room rates. When you do the quick scan and can see the reservation if it could say whether breakfast is booked or not. ...
See full reviewOwner
2.8260434483404 months ago
Verified
... That you could look back on inventory for past room rates. When you do the quick scan and can see the reservation if it could say whether breakfast is booked or not. ...
See full reviewManager
2.7937853839471 months ago
Verified
... Simple LH system and useful for our property management. Inventory very easy to use and Mapping easy to use Little Hotelier Mobile Apps System is very amazing. The system is very reliable and make ...
See full reviewManager
2.7937853840666 months ago
Verified
... Simple LH system and useful for our property management. Inventory very easy to use and Mapping easy to use Little Hotelier Mobile Apps System is very amazing. The system is very reliable and make ...
See full reviewManager
2.7937853841883 months ago
Verified
... The LH property management is very user-friendly system. Inventory and mapping are extremely user-friendly. The Little Hotelier Mobile Apps System provides excellent System Alerts for our properties. ...
See full reviewHead Accounting
2.7937853844295 months ago
Verified
... Little Hotelier Mobile Apps System. is fantastic. Indeed, all beginners will find it simple to understand. The LH property management is user-friendly system. Inventory and mapping are extremely ...
See full reviewOwner
2.7937853845527 months ago
Verified
... As a small hotel owner, Little Hotelier has been an invaluable hotel management software in managing bookings, increasing revenue, and preventing overbooking. Here’s what makes it so effective for our operations:Efficient Channel Management Little Hotelier’s channel manager automatically syncs our availability across multiple platforms like Booking.com and Airbnb, minimizing the chance of over bookings. This real-time update feature gives me peace of mind, as it ensures our inventory is always accurate on all channels. The system’s OTA integration is seamless ...
See full reviewmanager
2.7937853846744 months ago
Verified
... Easy to use, manage all reservation in 1 system. ...
See full reviewmanager
2.793785384801 months ago
Verified
... Mobile App Limitations While the mobile app is convenient, it lacks some of the functionality available on the desktop version. This can make it challenging to manage all aspects of the property on ...
See full reviewmanager
2.793785384925 months ago
Verified
... Mobile App Limitations While the mobile app is convenient, it lacks some of the functionality available on the desktop version. This can make it challenging to manage all aspects of the property on ...
See full reviewmanager
2.7937853850493 months ago
Verified
... Easy to use, manage all reservation in 1 system. ...
See full reviewmanager
2.7937853851766 months ago
Verified
... Mobile App Limitations While the mobile app is convenient, it lacks some of the functionality available on the desktop version. This can make it challenging to manage all aspects of the property on the go, limiting ...
See full reviewmanager
2.7937853852979 months ago
Verified
... Mobile App Limitations While the mobile app is convenient, it lacks some of the functionality available on the desktop version. This can make it challenging to manage all aspects of the property on ...
See full reviewOwner
2.7615273209054 months ago
Verified
... Constant help support available through out day / night. Takes a little while to learn but once you adapt is quite good. ...
See full reviewOwner
2.7615273210286 months ago
Verified
... I would improve software and try to make it easier for customers. Too many unnecessary tools hosts don’t need or repeat in different areas. ...
See full reviewOwner
2.7615273211496 months ago
Verified
... I would improve software and try to make it easier for customers. Too many unnecessary tools hosts don’t need or repeat in different areas. ...
See full review
2.7615273212739 months ago
Verified
... 1. Single Booking with Multiple Dates: It would be extremely helpful to create one booking with multiple dates for guests who need to switch rooms during their stay. Currently, each date change requires a separate booking, which complicates tracking and managing. 2. Provisional Booking Color Coding: Having provisional bookings displayed in a different color on the calendar would improve our workflow by making it easy to distinguish confirmed from provisional reservations at a glance. 3. Booking Total & Deposit Visibility: The ability to see the total amount or deposit paid for a booking directly on the calendar, without hovering over it, would streamline quick reviews and updates. 4. Combined Discounts and Free Nights: For agents and operators, we often offer both a discount (STO) and free nights. Currently, the system recalculates and distributes the total amount across nights, creating confusion with inconsistent per-night rates. A straightforward option to apply both a discount and free night without these complications would save time and reduce the need for manual explanations. 5. Notifications for Specific Bookings: A notification system for particular bookings, especially provisional ones, would be valuable to remind us to follow up with agents on tentative bookings. 6. Improved Search Function: While the search feature is promising, it needs refinement as it doesn’t always return accurate results. Expanding it to include both names and surnames would enhance usability. 7. Dual Field Search for Bookings: The ability to search bookings by both first and last name (currently limited to one or the other) would improve efficiency, especially when managing frequent guest or agent inquiries. 8. Booking Lock with PIN Code: Adding an option to lock bookings with a short PIN code could prevent accidental modifications or movements on the calendar. 9. 'Mark as Final Invoice' Feature: This feature is not particularly useful in our context, as clients and agents frequently adjust itineraries and inclusions. It could potentially be replaced with a more flexible tool for managing dynamic invoices. 10. Agent/Operator/Guest Profile ...
See full review
2.7615273213956 months ago
Verified
... Effective Booking System with Room for Key Enhancements ...
See full reviewManager
2.7615273215203 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems awesome - The best thing in Little hotelier is that it has a website Direct-booking which our clients can use for reservations and avoid commissions of other websites. The option where prices are all connected to Front desk and we can use a multiplier factor to increase prices depending on the platform is excellent ...
See full reviewManager
2.7615273216435 months ago
Verified
... Works great - Has potential to improve ...
See full reviewManager
2.7615273217742 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems awesome - The best thing in Little hotelier is that it has a website Direct-booking which our clients can use for reservation ...
See full reviewManager
2.7615273218967 months ago
Verified
... - In Taxes and Fees: the IT team needs to improve this, many countries work with a maximum X days and a minimum age to charge City Tax. Your platform does not let us choose for how many days and guest's age where the City tax is admissible. We need to be able to choose age and the number of nights.- In Front Desk (Calendar) when I edit a reservation there could be an option to choose PAID (with color blue on calendar), there is only Confirmed/checked-in/Checked-out. There is a little red triangle that disappear when payment is record ...
See full reviewManager
2.7615273220225 months ago
Verified
... - In Taxes and Fees: the IT team needs to improve this, many countries work with a maximum X days and a minimum age to charge City Tax. Your platform does not let us choose for how many days and guest's age where the City tax is admissible. We need to be able to choose age and the number of nights.- In Front Desk (Calendar ...
See full reviewManager
2.7615273221479 months ago
Verified
... - In Taxes and Fees: the IT team needs to improve this, many countries work with a maximum X days and a minimum age to charge City Tax. Your platform does not let us choose for how many days and ...
See full reviewManager
2.7615273222711 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems ...
See full reviewManager
2.7615273223996 months ago
Verified
... - In Taxes and Fees: the IT team needs to improve this, many countries work with a maximum X days and a minimum age to charge City Tax. Your platform does not let us choose for how many days and ...
See full reviewManager
2.7615273225224 months ago
Verified
... - In Taxes and Fees: the IT team needs to improve this, many countries work with a maximum X days and a minimum age to charge City Tax. Your platform does not let us choose for how many days and ...
See full reviewManager
2.7615273226471 months ago
Verified
... - In Taxes and Fees: the IT team needs to improve this, many countries work with a maximum X days and a minimum age to charge City Tax. Your platform does not let us choose for how many days and guest's age where the City tax is admissible. We need to be able to choose age and the number of nights.- In Front Desk (Calendar) when I edit a reservation there could be an option to choose PAID (with color blue on calendar), there is only Confirmed/checked-in/Checked-out. There is a little red triangle that disappear when payment is recorded but to complicated and time consuming for some of my workers to record payments. - In Report ...
See full reviewManager
2.7615273228002 months ago
Verified
... - In Taxes and Fees: the IT team needs to improve this, many countries work with a maximum X days and a minimum age to charge City Tax. Your platform does not let us choose for how many days and guest's age where the City tax is admissible. We need to be able to choose age and the number of nights.- In Front Desk (Calendar) when I edit a reservation there could be an option to choose PAID (with color blue on calendar), there is only Confirmed/checked-in/Checked-out. There is a little red triangle that disappear when payment is recorded but to complicated and time consuming for some of my workers to record payments. - In Report there are some little improvements that can be made.- In Front desk Setup there could be some more yellow explanations boxes / blue boxes with the orange dots with the little "i" inside to quickly inform us what that option does.- In calendar: in room block ...
See full reviewManager
2.7615273229361 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems ...
See full reviewManager
2.7615273230597 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems awesome - The best thing in Little hotelier is that it has a website Direct-booking which our clients can use for reservations and avoid commissions of other websites. The option where prices are all ...
See full reviewManager
2.7615273231948 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems ...
See full reviewFD
2.6324950652576 months ago
Verified
... Good service, attentive to every detail. In addition, the program can be used well. In addition, the price is reasonable. It helps manage well and is reasonable. ...
See full reviewFD
2.6324950653831 months ago
Verified
... Good service, attentive to every detail. In addition, the program can be used well. In addition, the price is reasonable. It helps manage well and is reasonable. ...
See full reviewjefe de ventas
2.6324950655066 months ago
Verified
... Some reports are missing to have a better view of the establishment and its sales. In order to compare and see the real situation ...
See full reviewAssistant Manager
2.6002370011212 months ago
Verified
... One feature I’d love to see, though, would be the ability to easily remove a channel from the system. It would be helpful to have that option available, especially when managing multiple channels ...
See full reviewAssistant Manager
2.6002370012422 months ago
Verified
... Always Trouble with channel linking and mapping ...
See full reviewOwner
2.6002370013646 months ago
Verified
... The rates part is a bit complicated, I couldn't create separate rates for high and low season correctly and the support wasn't great at it. It´s lacking support fluent In spanish ...
See full reviewOwner
2.6002370014837 months ago
Verified
... The rates part is a bit complicated, I couldn't create separate rates for high and low season correctly and the support wasn't great at it. It´s lacking support fluent In spanish ...
See full reviewManager
2.6002370016054 months ago
Verified
... Feature request: It'd be great to add the ability to stagger multiple rooms on the same reservation with different check in/out dates. ...
See full reviewManager
2.6002370017275 months ago
Verified
... Feature request: It'd be great to add the ability to stagger multiple rooms on the same reservation with different check in/out dates. ...
See full reviewManager
2.6002370018477 months ago
Verified
... Feature request: It'd be great to add the ability to stagger multiple rooms on the same reservation with different check in/out dates. ...
See full reviewOTA manager
2.6002370019713 months ago
Verified
... The features or functions can be added, such as housekeeping, account, inventory and revenue management. The dashboard of the front desk can also improved by showing each reservation with recognized ...
See full reviewOTA manager
2.6002370021013 months ago
Verified
... The features or functions can be added, such as housekeeping, account, inventory and revenue management. The dashboard of the front desk can also improved by showing each reservation with recognized ...
See full reviewManager
2.5679789377065 months ago
Verified
... Easy to contact with the customer services. Most of the function that we want is included. we will discover more. ...
See full reviewManager
2.5679789378293 months ago
Verified
... Easy to contact with the customer services. Most of the function that we want is included. we will discover more. ...
See full reviewManager
2.5679789379484 months ago
Verified
... Easy to contact with the customer services. Most of the function that we want is included. we will discover more. ...
See full reviewManager
2.5679789380888 months ago
Verified
... Easy to contact with the customer services. Most of the function that we want is included. we will discover more. ...
See full reviewOwner
2.5679789382396 months ago
Verified
... The Little Hotelier platform does it all! Not only is it easy to navigate and connect to all my channels, but it makes guest interactions a cinch! Getting set up is so easy with the onboarding ...
See full reviewOwner
2.5679789383632 months ago
Verified
... Easy for owner life, better life with manage all rates in OTAs with 1 system ...
See full reviewOwner
2.567978938483 months ago
Verified
... Easy for owner life, better life with manage all rates in OTAs with 1 system ...
See full reviewOwner
2.5679789386055 months ago
Verified
... Little Hotelier is great for small hotel owners looking for simplicity, but it may feel limited for those needing extensive customization. ...
See full reviewFD
2.5679789387272 months ago
Verified
... Cloud-Based Access: Accessible from anywhere, allowing for on-the-go management. Good Customer Support: Generally responsive support team with help via chat, phone, and email. ...
See full reviewFD
2.5679789388493 months ago
Verified
... Cloud-Based Access: Accessible from anywhere, allowing for on-the-go management. Good Customer Support: Generally responsive support team with help via chat, phone, and email. ...
See full reviewFD
2.5679789389763 months ago
Verified
... From my personally, everything is good but have to spend time with it for understand ding system as well. Reporting and analytics may not be as in-depth as needed for some property managers. ...
See full reviewFD
2.5679789391144 months ago
Verified
... Easy to manage allotment & price, recommend system for hotelier ...
See full reviewProject Director
2.5679789392402 months ago
Verified
... Great Calendar and easy way to work with Little Hotelier. We will need to improve the city taxes and to upgrade the reports with more information. ...
See full reviewProject Director
2.5679789393657 months ago
Verified
... Great Calendar and easy way to work with Little Hotelier. We will need to improve the city taxes and to upgrade the reports with more information. ...
See full reviewProject Director
2.5679789395064 months ago
Verified
... Great Calendar and easy way to work with Little Hotelier. We will need to improve the city taxes and to upgrade the reports with more information. ...
See full reviewProject Director
2.567978939633 months ago
Verified
... Great Calendar and easy way to work with Little Hotelier. We will need to improve the city taxes and to upgrade the reports with more information. ...
See full reviewProject Director
2.5679789397547 months ago
Verified
... Great Calendar and easy way to work with Little Hotelier. We will need to improve the city taxes and to upgrade the reports with more information. ...
See full reviewReservaciones
2.5679789398787 months ago
Verified
... *The APK: because from there I can call the client directly. *The inventory: because I can modify the collective updates from there ...
See full reviewReservaciones
2.567978940003 months ago
Verified
... *The APK: because from there I can call the client directly. *The inventory: because I can modify the collective updates from there ...
See full reviewReservaciones
2.5679789401243 months ago
Verified
... *The APK: because from there I can call the client directly. *The inventory: because I can modify the collective updates from there ...
See full reviewReservaciones
2.5679789402427 months ago
Verified
... *The APK: because from there I can call the client directly. *The inventory: because I can modify the collective updates from there ...
See full reviewReservaciones
2.5679789403637 months ago
Verified
... *The APK: because from there I can call the client directly. *The inventory: because I can modify the collective updates from there ...
See full reviewReservaciones
2.5679789404831 months ago
Verified
... *The APK: because from there I can call the client directly. *The inventory: because I can modify the collective updates from there ...
See full reviewReservaciones
2.5679789406131 months ago
Verified
... *The APK: because from there I can call the client directly. *The inventory: because I can modify the collective updates from there ...
See full reviewReservaciones
2.5679789407348 months ago
Verified
... I was a bit unsuccessful in searching in the guest tab and I would also like to be able to send WhatsApp messages from the APK directly from the reservation. ...
See full reviewFD
2.5679789408542 months ago
Verified
... Easy to use and to learn i manage around 10 different properties all with Little Hotelier and is very practical for me. ...
See full reviewFD
2.5679789409763 months ago
Verified
... A master account or house account were to post other revenue that doesn't belong to rooms like other products from store or other things ...
See full reviewReservation Manager
2.4389466830388 months ago
Verified
... The Little Hotelier approach is a simple and understandable process. It is incredibly user-friendly. The ability to change regulations (rates, minimum length of stay) on one page and then duplicate ...
See full reviewReservation Manager
2.4389466831627 months ago
Verified
... The Little Hotelier approach is a simple and understandable process. It is incredibly user-friendly. The ability to change regulations (rates, minimum length of stay) on one page and then duplicate ...
See full reviewFront Desk Manager
2.438946683287 months ago
Verified
... The Little Hotelier system is a simple and understandable process. It is incredibly user-friendly for us. The ability to change regulations (rates, minimum length of stay) on one page and then ...
See full reviewFront Desk Manager
2.4389466834192 months ago
Verified
... The Little Hotelier system is a simple and understandable process. It is incredibly user-friendly for us. The ability to change regulations (rates, minimum length of stay) on one page and then ...
See full reviewFront Desk Manager
2.4389466835473 months ago
Verified
... The Little Hotelier system is a simple and understandable process. It is incredibly user-friendly for us. The ability to change regulations (rates, minimum length of stay) on one page and then ...
See full reviewOwner
2.4389466836708 months ago
Verified
... Little Hotelier consolidates all reservations into one centralized platform, which means bookings from OTAs, direct website bookings, and even manual entries are managed in a single place. This setup ...
See full reviewOwner
2.4389466837926 months ago
Verified
... While the main functions are easy to use, some of the deeper features (like custom reporting or integration settings) may require a learning curve for new users. ...
See full reviewOwner
2.4389466839128 months ago
Verified
... Little Hotelier consolidates all reservations into one centralized platform, which means bookings from OTAs, direct website bookings, and even manual entries are managed in a single place. This setup ...
See full reviewOwner
2.4389466840405 months ago
Verified
... While the main functions are easy to use, some of the deeper features (like custom reporting or integration settings) may require a learning curve for new users. ...
See full reviewOwner
2.4389466841607 months ago
Verified
... All in one solution for small hospitality business ...
See full reviewOwner
2.4389466842805 months ago
Verified
... Very user friendly and stable system, we used all of their services including their website builder, and so far we are very happy with it. ...
See full reviewSales
2.4389466845255 months ago
Verified
... Very easy to use, solves common operational issue in the property that have limited staff like us, updating price also become easier with Little Hotelier. ...
See full reviewSales
2.4389466846479 months ago
Verified
... Integration with Doku payment gateway will be a nice add ons in the future, also need feature to do early check-out. ...
See full reviewSales
2.4389466847681 months ago
Verified
... Integration with Doku payment gateway will be a nice add ons in the future, also need feature to do early check-out. ...
See full reviewSales
2.4389466848914 months ago
Verified
... Very easy to use, solves common operational issue in the property that have limited staff like us, updating price also become easier with Little Hotelier. ...
See full reviewowner
2.4066886204951 months ago
Verified
... Little Hotelier is a great tool for managing our small hotel. The calendar is very easy to use, and it’s simple to keep track of all reservation and manage our listings on OTAs. Good hotel ...
See full reviewOwner
2.4066886207381 months ago
Verified
... Little Hotelier has made running our small hotel much easier. The platform is intuitive and efficient, and it’s helped us stay on top of bookings without the usual stress. The OTA connections work well, so we can manage ...
See full reviewOwner
2.4066886208613 months ago
Verified
... Easy calendar management that make me easy open and close the room on time. Don’t worry for over booking! ...
See full reviewOwner
2.4066886209864 months ago
Verified
... Easy calendar management that make me easy open and close the room on time. Don’t worry for over booking! ...
See full reviewOwner
2.4066886211096 months ago
Verified
... If the app on phone can do more management like on website such as change the price day by day! ...
See full reviewOwner
2.4066886212298 months ago
Verified
... Easy calendar management that make me easy open and close the room on time. Don’t worry for over booking! ...
See full reviewOwner
2.4066886213501 months ago
Verified
... Easy calendar management that make me easy open and close the room on time. Don’t worry for over booking! ...
See full reviewOwner
2.406688621477 months ago
Verified
... Easy calendar management that make me easy open and close the room on time. Don’t worry for over booking! ...
See full reviewOwner
2.4066886218377 months ago
Verified
... Learning Curve for Advanced Features, Some of the more advanced settings require a bit of time to understand, especially for new users. ...
See full reviewOwner
2.4066886219586 months ago
Verified
... Every time when we received bookings for Agoda, it was very easy for us to see allotment was cut automatic. No overbooking, easy to control all reservations. Can manage property from everywhere. ...
See full reviewOwner
2.4066886220774 months ago
Verified
... For the payment for subscription, it would be great if we can make it easier by putting invoice include QR code that we can pay directly to the company. ...
See full reviewReservation
2.4066886221957 months ago
Verified
... Occasional Sync Delays, while rare, there are occasional delays in syncing with some OTAs, which may cause a slight inconvenience during high-traffic periods. ...
See full reviewReservation
2.4066886223152 months ago
Verified
... Using Little Hotelier has been transformative for managing my small hotel. The channel manager feature is incredibly useful, allowing me to seamlessly update room availability and rates across multiple OTAs, including Klook, all from one platform. This not only saves me hours of manual updates but also reduces the risk of double bookings. The booking engine integration is smooth and has boosted direct bookings on my website, which means high ...
See full reviewReservation
2.4066886224362 months ago
Verified
... Mobile App Limitations: While helpful, the mobile app isn’t as robust as the desktop version, limiting functionality on the go. ...
See full reviewOwner
2.4066886225657 months ago
Verified
... Powerful Channel Management: Saves significant time by automatically updating room availability and rates across all connected booking platforms, reducing the risk of errors. ...
See full reviewOwner
2.4066886226897 months ago
Verified
... Powerful Channel Management: Saves significant time by automatically updating room availability and rates across all connected booking platforms, reducing the risk of errors. ...
See full reviewOwner
2.4066886228106 months ago
Verified
... The reporting feature is fairly basic, lacking detailed analytics that could provide deeper insights into guest behavior and revenue trends. ...
See full reviewOwner
2.406688622932 months ago
Verified
... The reporting feature is fairly basic, lacking detailed analytics that could provide deeper insights into guest behavior and revenue trends. ...
See full reviewFD
2.3744305585376 months ago
Verified
... Reservation is very easy and very Useful when we want to Cancel Reservation. the bullet point quite available to direct for new user. ...
See full reviewFD
2.3744305586611 months ago
Verified
... Login Confirmation need to confirm log in many times so, it's very chaotic to log in and confirm again and again. ...
See full reviewOwner
2.3744305587836 months ago
Verified
... Real-time updating reservation software. ...
See full reviewOwner
2.3744305589049 months ago
Verified
... Simply platform to support reservation process ...
See full reviewOwner
2.3744305590259 months ago
Verified
... The platform is easy to navigate, even for those with limited technical skills. Its straightforward layout helps managers quickly grasp booking and reservation processes. We can block rooms and send ...
See full reviewOwner
2.3744305591461 months ago
Verified
... Full-control with just mobile phone ...
See full reviewOwner
2.374430559266 months ago
Verified
... Full-control with just mobile phone ...
See full reviewOwner
2.3744305593858 months ago
Verified
... Normally we control hotel by phone. The system has mobile functionality, allowing managers to monitor reservations and check-ins from their phones, which is convenient for small hotel owners who ...
See full reviewOwner
2.3744305595116 months ago
Verified
... Normally we control hotel by phone. The system has mobile functionality, allowing managers to monitor reservations and check-ins from their phones, which is convenient for small hotel owners who ...
See full reviewHotel reservation
2.3744305596345 months ago
Verified
... While Little Hotelier does offer some flexibility with check-in options, it doesn’t yet provide a full self-check-in experience that some tech-savvy guests might appreciate. ...
See full reviewHotel reservation
2.374430559764 months ago
Verified
... With real-time updates across all booking channels, Little Hotelier minimizes overbooking, enhancing reliability for guests who can trust that their reservations will be secure. ...
See full reviewHotel reservation
2.3744305599104 months ago
Verified
... While Little Hotelier does offer some flexibility with check-in options, it doesn’t yet provide a full self-check-in experience that some tech-savvy guests might appreciate. ...
See full reviewHotel reservation
2.3744305600332 months ago
Verified
... While Little Hotelier does offer some flexibility with check-in options, it doesn’t yet provide a full self-check-in experience that some tech-savvy guests might appreciate. ...
See full reviewOwner
2.3744305601531 months ago
Verified
... Hotel staff can manage reservations and guest requests efficiently via mobile, which allows quick responses to any special requests or issues guests might have, resulting in better service. ...
See full reviewManager
2.3744305602737 months ago
Verified
... Full report include in the system. ...
See full reviewManager
2.3744305603924 months ago
Verified
... Full report include in the system. ...
See full reviewManager
2.3744305605119 months ago
Verified
... While the basics are straightforward, more advanced tools, like analytics or revenue management, might require extra time or support to fully understand and apply. ...
See full reviewOwner
2.3744305606332 months ago
Verified
... Setting up Little Hotelier initially did take some time, especially for someone who isn’t tech-savvy. The support team was helpful, but the process of importing data, configuring rates, and ...
See full reviewOwner
2.3744305607564 months ago
Verified
... Setting up Little Hotelier initially did take some time, especially for someone who isn’t tech-savvy. The support team was helpful, but the process of importing data, configuring rates, and customizing ...
See full reviewOwner
2.3744305608766 months ago
Verified
... The interface is incredibly intuitive and easy to navigate. Even my staff, who aren't very tech-savvy, were able to pick it up quickly. Everything is organized clearly, from reservation management to ...
See full reviewOwner
2.3744305609995 months ago
Verified
... The interface is incredibly intuitive and easy to navigate. Even my staff, who aren't very tech-savvy, were able to pick it up quickly. Everything is organized clearly, from reservation management to ...
See full reviewOwner
2.3744305611212 months ago
Verified
... Setting up Little Hotelier initially did take some time, especially for someone who isn’t tech-savvy. The support team was helpful, but the process of importing data, configuring rates, and ...
See full reviewCo-Founder
2.3744305612403 months ago
Verified
... There have been a few instances where the system lagged during peak times, particularly when processing multiple bookings or large group reservations. ...
See full reviewCo-Founder
2.3744305613594 months ago
Verified
... Easy to use & dashboard is very helpful ...
See full reviewCo-Founder
2.3744305614845 months ago
Verified
... Everything is organized clearly, from reservation management to guest profiles, which makes the entire process more efficient. Dashboard's easy to look for all reservations. ...
See full reviewCo-Founder
2.3744305616047 months ago
Verified
... Everything is organized clearly, from reservation management to guest profiles, which makes the entire process more efficient. Dashboard's easy to look for all reservations. ...
See full reviewOwner
2.3744305617283 months ago
Verified
... - Increase channel manager features to match Siteminder if possible - free hotel website for small hotel to increase direct booking ...
See full reviewOwner
2.3744305618515 months ago
Verified
... Little Hotelier’s reporting tools are robust. The ability to track occupancy, revenue, and guest preferences in real time has helped us adjust pricing strategies and marketing campaigns on the fly. ...
See full reviewOwner
2.3744305619751 months ago
Verified
... I really do not see anything that needs improving at this time. i enjoy learning the system a lot and hope to see new things coming in the future. ...
See full reviewOwner
2.3744305620957 months ago
Verified
... I really do not see anything that needs improving at this time. i enjoy learning the system a lot and hope to see new things coming in the future. ...
See full reviewManager
2.3744305622166 months ago
Verified
... I like front desk and Chanel manager feature a lot. It helps me to manage and look for the overview of reservations in one place. Very helpful and easy to use. ...
See full reviewSmall resort owner
2.3421724978196 months ago
Verified
... Channel manager made me worry free from over bookings. Front-desk operation is easy to work with and efficiency. ...
See full reviewSmall resort owner
2.3421724979428 months ago
Verified
... Result is reality in time. I can work wih it anytime anywhere, less peper-work but more time free. These are not enough since I have still not reached them all, gems are hidden. Staffs are so kind, ...
See full reviewSmall resort owner
2.3421724980612 months ago
Verified
... I have not met error myself even working with it everyday. I am so delight to meet this software today. ...
See full reviewFront office
2.342172498181 months ago
Verified
... Their channel manager is fantastic! It connects us to popular booking sites and OTAs without double-booking or rate inconsistencies. Plus, adjustments we make to our rates or availability update ...
See full reviewProperty Manager
2.3421724986652 months ago
Verified
... Fast reservation information look. I really like that little hotelier is a tool that was well thought and designed to fix the most common problems. ...
See full reviewProperty Manager
2.3421724987858 months ago
Verified
... Fast reservation information look. I really like that little hotelier is a tool that was well thought and designed to fix the most common problems. ...
See full reviewProperty Manager
2.3421724989072 months ago
Verified
... Fast reservation information look. I really like that little hotelier is a tool that was well thought and designed to fix the most common problems. ...
See full reviewOwner
2.3099144345128 months ago
Verified
... Realtime update & easy to stop overbooking ...
See full reviewOwner
2.3099144346386 months ago
Verified
... Sometime, during high-demand periods, such as holidays, we faced delays in receiving booking confirmation emails or updates. Anyway good to have support that we still can direct but if it happen ...
See full reviewOwner
2.3099144347622 months ago
Verified
... Realtime update & easy to stop overbooking ...
See full reviewManager
2.3099144348876 months ago
Verified
... The booking engine has basic customization, good to book but it would be great if it can use QR code payment to support customer. ...
See full reviewOwner
2.3099144350131 months ago
Verified
... Application is good to use & support owner life ...
See full reviewOwner
2.3099144351355 months ago
Verified
... As a owner of Ploen pirom, we're not big properties so we don't have many staff. The application for Little Hotelier support me to see how's everyday & reservation come in. It very easy for me to ...
See full reviewOwner
2.3099144352591 months ago
Verified
... As a owner of Ploen pirom, we're not big properties so we don't have many staff. The application for Little Hotelier support me to see how's everyday & reservation come in. It very easy for me to update price ...
See full reviewOwner
2.3099144353883 months ago
Verified
... Some users report minor lag, which can disrupt operations during busy times. The price also still high, so if have promotion for existing customer that would be great. ...
See full reviewOwner
2.3099144355134 months ago
Verified
... As a owner of Ploen pirom, we're not big properties so we don't have many staff. The application for Little Hotelier support me to see how's everyday & reservation come in. It very easy for me to ...
See full reviewOwner
2.3099144356369 months ago
Verified
... Application is good to use & support owner life ...
See full reviewHotelier
2.3099144357587 months ago
Verified
... The Little Hotelier platform keeps room availability and rates consistent across OTAs and the property’s own website, reducing the chance of pricing discrepancies or oversold rooms. ...
See full reviewHotelier
2.3099144358815 months ago
Verified
... There’s no integrated loyalty program, so properties that want to reward repeat guests may need to manage this manually or find third-party solutions. ...
See full reviewOwner
2.3099144360013 months ago
Verified
... There are few limitation within the software, such as the payment process where the guest must pay either deposit or check in fees manually. ...
See full reviewOwner
2.3099144361212 months ago
Verified
... There are few limitation within the software, such as the payment process where the guest must pay either deposit or check in fees manually. ...
See full reviewOwner
2.3099144362437 months ago
Verified
... There are few limitation within the software, such as the payment process where the guest must pay either deposit or check in fees manually. ...
See full reviewOwner
2.3099144363628 months ago
Verified
... There are few limitation within the software, such as the payment process where the guest must pay either deposit or check in fees manually. ...
See full reviewOwner
2.3099144364912 months ago
Verified
... Help in connecting most of the Online Travel Agency (or OTA) into one place, simplifying complicate work with just one click. ...
See full reviewOwner
2.3099144366137 months ago
Verified
... There are few limitation within the software, such as the payment process where the guest must pay either deposit or check in fees manually. ...
See full reviewFront desk
2.3099144367361 months ago
Verified
... Sometimes, there is sign in and sign out problem and it take too long to refresh which is inconvenient for us. This is an area that could be improved. ...
See full reviewFront desk
2.3099144368627 months ago
Verified
... Sometimes, there is sign in and sign out problem and it take too long to refresh which is inconvenient for us. This is an area that could be improved. ...
See full reviewManager
2.2776563727177 months ago
Verified
... We complete full control reservations such as over rates, availability, and inventory across multiple OTAs. Updates are made in real time, ensuring consistency and preventing overbookings or rate ...
See full reviewManager
2.2776563728401 months ago
Verified
... We complete full control reservations such as over rates, availability, and inventory across multiple OTAs. Updates are made in real time, ensuring consistency and preventing overbookings or rate ...
See full reviewOwner
2.2776563730873 months ago
Verified
... The price is cost, so the subscription fees, while fair for the features provided, may feel steep for very small properties with minimal revenue during the off-season. ...
See full reviewOwner
2.2776563732075 months ago
Verified
... I am an owners, I can adjust prices across all platforms with a single action, simplifying seasonal rate changes, promotions, or last-minute discounts. ...
See full reviewOwner
2.2776563733262 months ago
Verified
... I am an owners, I can adjust prices across all platforms with a single action, simplifying seasonal rate changes, promotions, or last-minute discounts. ...
See full reviewOwner
2.2776563734547 months ago
Verified
... As the owner of a single villa using platforms like Booking.com and Airbnb, you need a property management system that simplifies operations, prevents overbookings, and saves time. Little Hotelier ...
See full reviewOwner
2.2776563735749 months ago
Verified
... As managing a 9-room property requires a balance between staying organized and maintaining a personal touch for guests. Little Hotelier is an excellent property management system for this scale, offering features to manage bookings ...
See full reviewAfter-sales service
2.213140244664 months ago
Verified
... Their Channel manager is very powerful and secure , fast update and sale person is nice willing to help and answer all questions. ...
See full reviewManager
2.2131402447876 months ago
Verified
... Easy to use and not very functional. can link with many of Chanel. the support team is very helpful and very easy to reach. ...
See full reviewCo-owner of hotelboat iris
2.2131402449123 months ago
Verified
... The backend can have a little better user interface/experience. I was a developer myself and you can see it is build by backend developers. ...
See full reviewOwner
2.2131402450317 months ago
Verified
... Support team very helpful and very easy to reach. the website easy to understand and useful can be map with many Chanels. ...
See full reviewReceptionist
2.2131402451505 months ago
Verified
... Mobile app could improve I hope in the future mobile app can do allotment and they could improve their 2FA as it change so many times so, when in rush I need to check booking I need to verify myself ...
See full reviewReceptionist
2.2131402452718 months ago
Verified
... This system little hotelier helps me to get more booking by connect more channels via channel manager and I don't have to worry about overbooking , no manual work , time saving . All can control in a ...
See full reviewHotel owner
2.2131402453931 months ago
Verified
... The ability to give different colors to every channel for reservation (ie one for booking one for airbnb and one for exedia. ...
See full reviewProperty Manager
2.2131402455167 months ago
Verified
... The calendar could be better it would be nice to show the number of nights by default without having to open the reservation and from what channel is the reservation. ...
See full reviewProperty Manager
2.2131402456381 months ago
Verified
... You have everything you need and able to easily manage everything from reservation to payments and I really like that it allows you to have a direct booking website. ...
See full reviewGM
2.1808821812448 months ago
Verified
... Access to customer data through the Little Hotelier application would be convenient. Sometimes, the insertion of extras, through the application, shows error, and it is not possible to include the ...
See full reviewGM
2.1808821813773 months ago
Verified
... Access to customer data through the Little Hotelier application would be convenient. Sometimes, the insertion of extras, through the application, shows error, and it is not possible to include the ...
See full reviewGM
2.1808821815009 months ago
Verified
... Access to customer data through the Little Hotelier application would be convenient. Sometimes, the insertion of extras, through the application, shows error, and it is not possible to include the ...
See full reviewGM
2.1808821816219 months ago
Verified
... Access to customer data through the Little Hotelier application would be convenient. Sometimes, the insertion of extras, through the application, shows error, and it is not possible to include the ...
See full reviewOwner
2.1808821817473 months ago
Verified
... I am impressed. And the management system is easy to understand. Easy check-in a nd check-out. It's awesome. ...
See full reviewOwner
2.1808821818698 months ago
Verified
... It is recommended that the app should more languages to make it easy to use, and upload photo and detail of Resort via app. ...
See full reviewOwner
2.1808821819945 months ago
Verified
... Little Hotelier has truly revolutionized how I manage my property. The platform’s integration with major OTAs is seamless, ensuring my inventory is updated in real-time and significantly reducing the risk of overbookings. Its automated processes save me hours of manual work each week, allowing me to focus on providing exceptional service to my guests. One of the standout features is the reporting suite. The detailed analytics and intuitive dashboards give me a clear ...
See full reviewGM
2.1808821821184 months ago
Verified
... Reports should be in PDF format as it allows for possible modifications or alterations. When downloading Excel files, they are downloaded in a format that does not allow you to add up the totals, you ...
See full reviewGM
2.1808821822431 months ago
Verified
... Reports should be in PDF format as it allows for possible modifications or alterations. When downloading Excel files, they are downloaded in a format that does not allow you to add up the totals, you ...
See full reviewOwner
2.1486241178513 months ago
Verified
... The system is user-friendly, enabling dynamic bulk pricing, multi-provider connectivity, and easy real-time management. ...
See full reviewOwner
2.1486241179742 months ago
Verified
... The system is user-friendly, enabling dynamic bulk pricing, multi-provider connectivity, and easy real-time management. ...
See full reviewAssistant manager
2.1486241180944 months ago
Verified
... Automatically booking and also link to booking.com so it’s easy for us to view on apps, overal i can say i like it. ...
See full reviewAssistant manager
2.148624118218 months ago
Verified
... Automatically booking and also link to booking.com so it’s easy for us to view on apps, overal i can say i like it. ...
See full reviewOwner
2.148624118346 months ago
Verified
... When I started using Little Hotelier, I see how easy it was to navigate. I don't have a tech background, so I needed something that wouldn’t require a steep learning curve. The dashboard is clean, with all the tools ...
See full reviewOwner
2.148624118467 months ago
Verified
... I really appreciate being able to access everything from my phone. Whether I’m out of the office or managing from the front desk, I can pull up guest information, update bookings, and make changes ...
See full reviewOwner
2.1486241185891 months ago
Verified
... Calendar on little hotelier is very simple but easy for us to use and very helpful to manage the guests booking. ...
See full reviewOwner
2.1486241187089 months ago
Verified
... Calendar on little hotelier is very simple but easy for us to use and very helpful to manage the guests booking. ...
See full reviewOwner
2.1486241188351 months ago
Verified
... Calendar on little hotelier is very simple but easy for us to use and very helpful to manage the guests booking. ...
See full reviewOwner
2.1163660544388 months ago
Verified
... 1. Document header should be able to edit (eg. my customer is corporate and require receipt but what system could do is issuing invoice with PAID status, it seems the same thing but there are ...
See full reviewOwner
2.1163660545598 months ago
Verified
... 1. Document header should be able to edit (eg. my customer is corporate and require receipt but what system could do is issuing invoice with PAID status, it seems the same thing but there are ...
See full reviewOwner
2.116366054683 months ago
Verified
... 1. Document header should be able to edit (eg. my customer is corporate and require receipt but what system could do is issuing invoice with PAID status, it seems the same thing but there are ...
See full reviewOwner
2.116366054804 months ago
Verified
... 1. Document header should be able to edit (eg. my customer is corporate and require receipt but what system could do is issuing invoice with PAID status, it seems the same thing but there are different standard for each company. I ended up buying PDF editor apps to edit the invoice to match my customer's need. 2. Most time fail when sending invoice to email from mobile apps, it didn't show ...
See full reviewOwner
2.1163660549246 months ago
Verified
... I like ease of usage and user interface. They are also helpful when facing problem. Commission fee is reasonable rate. Comfortably connected to many OTAs at the same time. ...
See full reviewOwner
2.1163660550437 months ago
Verified
... In the past before we met Little hotelier, we found that overbooking issue is very painful. Now we use Little Hotelier to manage reservations and it help us to forget this issue since it has channel ...
See full reviewOwner
2.1163660551632 months ago
Verified
... At Friends@sailom, we see that we receive the opportunities to increase booking number by selling more channels before we use the system. ...
See full reviewOwner
2.1163660552867 months ago
Verified
... Some part in the application we cannot use it like in web browsers such as mapping rate or create new rate so sometime we have to open computer anyway. ...
See full reviewDOSM
2.1163660554047 months ago
Verified
... Great fuss free tech for small accommodation ...
See full reviewReservation manager
2.1163660555231 months ago
Verified
... It would be nice if Little Hotelier can improve report section to make it has more details like daily check in and pre arrival, check in & etc. ...
See full reviewReservation manager
2.1163660556429 months ago
Verified
... Little hotelier helps us improves mannual process a lot. We love it because we never over bookings case come in since start use Little Hotelier. ...
See full reviewReservation manager
2.1163660557643 months ago
Verified
... Little hotelier helps us improves mannual process a lot. We love it because we never over bookings case come in since start use Little Hotelier. ...
See full reviewReservation manager
2.1163660558856 months ago
Verified
... Little hotelier have many features include channel manager, booking direct, property management system and etc. It also have applications which easy to use for small property. ...
See full reviewOwner
2.0841079914923 months ago
Verified
... I would like the system to make it easier to issue receipts, as there is currently no option to provide receipts to customers within the system. ...
See full reviewOwner
2.0841079916136 months ago
Verified
... I would like the system to make it easier to issue receipts, as there is currently no option to provide receipts to customers within the system. ...
See full reviewOwner
2.0841079917354 months ago
Verified
... The interface of the direct booking system is attractive, making it easier for customers to book with us and allowing us to close sales much faster. ...
See full reviewOwner
2.0841079918537 months ago
Verified
... Insights help us better understand our own data, allowing us to use this information for marketing or targeting specific customer segments more effectively ...
See full reviewOwner
2.0841079919732 months ago
Verified
... The Front Desk system helps us easily see the status of bookings for each day, including whether there are any bookings and which rooms are available. By simply keeping this page open, it becomes ...
See full reviewOwner
2.0841079920945 months ago
Verified
... The Front Desk system helps us easily see the status of bookings for each day, including whether there are any bookings and which rooms are available. By simply keeping this page open, it becomes ...
See full reviewOwner
2.0841079922136 months ago
Verified
... The Front Desk system helps us easily see the status of bookings for each day, including whether there are any bookings and which rooms are available. By simply keeping this page open, it becomes ...
See full reviewOwner
2.0841079923421 months ago
Verified
... The good thing we loved this Little Hotelier is, it all in one system that help me as an owner see availability & allotment in one system. Like this morning, there is a walk-in came in and if we don't have this system & calendar, we might think we still ...
See full reviewOwner
2.0841079924642 months ago
Verified
... The good thing we loved this Little Hotelier is, it all in one system that help me as an owner see availability & allotment in one system. Like this morning, there is a walk-in came in and if we ...
See full reviewOwner
2.0841079928353 months ago
Verified
... Make the mobile phone function more stable because sometimes, there is a cancellation on the computer but the booking is still on the phone app. ...
See full reviewOwner
2.0841079929603 months ago
Verified
... Make the mobile phone function more stable because sometimes, there is a cancellation on the computer but the booking is still on the phone app. ...
See full reviewOwner
2.0841079930865 months ago
Verified
... Little Hotelier include 3 main features that we're looking for, the channel manage for OTAs, Direct booking & property management system. ...
See full reviewOwner
2.0841079932094 months ago
Verified
... I want the system to be able to issue receipts directly through the PMS, as the current one cannot generate receipts. ...
See full reviewOwner
2.0841079933326 months ago
Verified
... A front desk system simplifies operations by automatically handling bookings, eliminating the need to manually check each one. That's help a lot. ...
See full reviewOwner
2.0841079934554 months ago
Verified
... I want the system to be able to issue receipts directly through the PMS, as the current one cannot generate receipts. ...
See full reviewOwner
2.0841079935775 months ago
Verified
... A channel manager helps prevent overbooking, as I experienced frequent over bookings when I first started working. With the program, it saves a lot of time and makes the process much more efficient. ...
See full reviewOwner
2.0841079937011 months ago
Verified
... A channel manager helps prevent overbooking, as I experienced frequent over bookings when I first started working. With the program, it saves a lot of time and makes the process much more efficient. ...
See full reviewOwner
2.0841079938318 months ago
Verified
... One of the things I appreciate most is how easy it is to use. I’m not exactly tech-savvy, but Little Hotelier is pretty intuitive. Setting up and managing reservations, guest details, and even ...
See full reviewOwner
2.0841079940812 months ago
Verified
... One of the things I appreciate most is how easy it is to use. I’m not exactly tech-savvy, but Little Hotelier is pretty intuitive. Setting up and managing reservations, guest details, and even ...
See full reviewOwner
2.0841079942085 months ago
Verified
... One of the things I appreciate most is how easy it is to use. I’m not exactly tech-savvy, but Little Hotelier is pretty intuitive. Setting up and managing reservations, guest details, and even invoicing ...
See full reviewOwner
2.0841079943339 months ago
Verified
... One of the things I appreciate most is how easy it is to use. I’m not exactly tech-savvy, but Little Hotelier is pretty intuitive. Setting up and managing reservations, guest details, and even ...
See full reviewOwner
2.0841079944556 months ago
Verified
... One of the things I appreciate most is how easy it is to use. I’m not exactly tech-savvy, but Little Hotelier is pretty intuitive. Setting up and managing reservations, guest details, and even ...
See full reviewOwner
2.0841079945815 months ago
Verified
... While Little Hotelier covers all the basics and then some, there are times when I’ve wished for a little more customization. Like setting up rate plan or chat bot in system and link to OTAs. ...
See full reviewOwner
2.084107994705 months ago
Verified
... There have been a couple of minor hiccups, like syncing issues with OTAs or things taking a bit longer to load during busy times. ...
See full reviewManager
2.0841079948264 months ago
Verified
... The mobile app is super handy. Whether I’m on-site or running errands, I can easily check bookings or update any changes right from my phone. ...
See full reviewOwner
2.0518499304331 months ago
Verified
... We use Little Hotelier for 3-4 years already since covid, for the features are great & match with for hotel need. We use another provider before but we can see how's techcapability different. Speed & ...
See full reviewOwner
2.0518499305533 months ago
Verified
... We use Little Hotelier for 3-4 years already since covid, for the features are great & match with for hotel need. We use another provider before but we can see how's techcapability different. Speed & ...
See full reviewOwner
2.0518499306743 months ago
Verified
... We use Little Hotelier for 3-4 years already since covid, for the features are great & match with for hotel need. We use another provider before but we can see how's techcapability different. Speed & stable of connection ...
See full reviewOwner
2.0518499308027 months ago
Verified
... We use Little Hotelier for 3-4 years already since covid, for the features are great & match with for hotel need. We use another provider before but we can see how's techcapability different. Speed & ...
See full reviewOwner
2.0518499309218 months ago
Verified
... We use Little Hotelier for 3-4 years already since covid, for the features are great & match with for hotel need. We use another provider before but we can see how's techcapability different. Speed & ...
See full reviewOwner
2.0518499310409 months ago
Verified
... We use Little Hotelier for 3-4 years already since covid, for the features are great & match with for hotel need. We use another provider before but we can see how's tech capability different. Speed ...
See full reviewOwner
2.0518499311675 months ago
Verified
... Good technology, I am a loyalty customer ...
See full reviewOwner
2.0518499312899 months ago
Verified
... We use Little Hotelier for 3-4 years already since covid, for the features are great & match with for hotel need. We use another provider before but we can see how's tech capability different. Speed ...
See full reviewOwner
2.0518499314102 months ago
Verified
... We use Little Hotelier for 3-4 years already since covid, for the features are great & match with for hotel need. We use another provider before but we can see how's tech capability different. Speed ...
See full reviewOwner
2.0518499315371 months ago
Verified
... For someone who is not very good with technology, I find Little Hotelier easy to understand. It is not complicated, and after a short time, I was able to use it for checking in guests, managing ...
See full reviewOwner
2.0518499316618 months ago
Verified
... We work with Little Hotelier for 3-4 years same as my another property, for the features are great & match with for hotel need. So I would say we're loyal customer but it would be great if we can get ...
See full reviewOwner
2.0518499317805 months ago
Verified
... Good technology, I am a loyalty customer ...
See full reviewOwner
2.0518499318993 months ago
Verified
... We work with Little Hotelier for 3-4 years same as my another property, for the features are great & match with for hotel need. So I would say we're loyal customer but it would be great if we can get ...
See full reviewOwner
2.0518499320206 months ago
Verified
... Since we use it quite long, we have no doubt in term of technology but for some people who start business during the training & setting up, we don't provide the deep details technical so I have to ...
See full reviewManager
2.0518499321401 months ago
Verified
... Little hotelier help us comfortable with reservation process, checking in & checking, monitor everything in one platform. Easy to use it as well. ...
See full reviewManager
2.0518499322689 months ago
Verified
... Little hotelier help us comfortable with reservation process, checking in & checking, monitor everything in one platform. Easy to use it as well. ...
See full reviewManager
2.0518499323895 months ago
Verified
... Little hotelier help us comfortable with reservation process, checking in & checking, monitor everything in one platform. Easy to use it as well. ...
See full reviewOwner
2.0195918679925 months ago
Verified
... We like the advertise features call demand plus which allow us to promote property in various channels, we have google my business, Trivago & trip advisor. Except this we also improve reservation ...
See full reviewOwner
2.0195918681153 months ago
Verified
... We like the advertise features call demand plus which allow us to promote property in various channels, we have google my business, Trivago & trip advisor. Except this we also improve reservation ...
See full reviewOwner
2.0195918682385 months ago
Verified
... Except the advertise we loved. The system is not very complicated as well. I was able to learn how to use it in a few days, even though I am not very good with computers. The front desk dashboard is ...
See full reviewOwner
2.0195918683613 months ago
Verified
... For Little Hotelier, we have experience with it for a year, we like the system since it help up improves reservation process a lot, no overbooking, easy to see calendar & room. ...
See full reviewOwner
2.0195918684801 months ago
Verified
... For Little Hotelier, we have experience with it for a year, we like the system since it help up improves reservation process a lot, no overbooking, easy to see calendar & room. ...
See full reviewOwner
2.019591868601 months ago
Verified
... For Little Hotelier, we have experience with it for a year, we like the system since it help up improves reservation process a lot, no overbooking, easy to see calendar & room. ...
See full reviewOwner
2.0195918687227 months ago
Verified
... For Little Hotelier, we have experience with it for a year, we like the system since it help up improves reservation process a lot, no overbooking, easy to see calendar & room. ...
See full reviewOwner
2.0195918688437 months ago
Verified
... It would be great if we could have a report that can check when we do check in customer in the system. ...
See full reviewOwner
2.0195918690819 months ago
Verified
... With Little Hotelier, I think it support my hotel on reservation process, better than do all by manual. I think it works for my property and since I have many channels to sell room last month I have ...
See full reviewDirector
1.9873338046938 months ago
Verified
... Best PMS available in the market ...
See full reviewDirector
1.9873338048148 months ago
Verified
... Smooth and efficient software that’s easy to use and understand. Also appreciate the brilliant after sales service we received from the SiteMinder team. ...
See full reviewDirector
1.9873338049365 months ago
Verified
... Additional features such as, unified messaging across all OTA’s, ability to derive prices off other room types, features such as Operational schedules for housekeepers & cleaners. ...
See full reviewOwner
1.9873338050545 months ago
Verified
... Help facilitate and making the work easier and time-saving. ...
See full reviewowner
1.98733380518 months ago
Verified
... Help facilitate and making the work easier and time-saving. ...
See full reviewowner
1.987333805302 months ago
Verified
... Help facilitate and making the work easier and time-saving. ...
See full reviewFront Office
1.9873338054256 months ago
Verified
... Sometimes, it takes time to open a reservation. If you could add a feature to split a reservation, it would be greatly appreciated. This would help us accommodate guests who wish to move rooms for ...
See full reviewFront Office
1.987333805547 months ago
Verified
... Sometimes, it takes time to open a reservation. If you could add a feature to split a reservation, it would be greatly appreciated. This would help us accommodate guests who wish to move rooms for ...
See full reviewFront Office
1.9873338056657 months ago
Verified
... Sometimes, it takes time to open a reservation. If you could add a feature to split a reservation, it would be greatly appreciated. This would help us accommodate guests who wish to move rooms for ...
See full reviewFront Office
1.9873338057837 months ago
Verified
... This is my first experience using Little Hotelier, and it has been very easy and efficient to create direct bookings. The interface is clean, with not too many tools appearing, which helps avoid ...
See full reviewFront Office
1.9873338059061 months ago
Verified
... Sometimes, it takes time to open a reservation. If you could add a feature to split a reservation, it would be greatly appreciated. This would help us accommodate guests who wish to move rooms for ...
See full reviewHotel owner
1.9550757415125 months ago
Verified
... Calendar Page Management Report Management Booking Management Check-in Check-out ...
See full reviewHotel owner
1.9550757416405 months ago
Verified
... Calendar Page Management Report Management Booking Management Check-in Check-out ...
See full reviewHotel owner
1.9550757417637 months ago
Verified
... Calendar Page Management Report Management Booking Management Check-in Check-out ...
See full reviewHotel owner
1.9550757418922 months ago
Verified
... Calendar Page Management Report Management Booking Management Check-in Check-out. ...
See full reviewHotel owner
1.9550757420172 months ago
Verified
... Calendar Page Management Report Management Booking Management Check-in Check-out. ...
See full reviewHotel owner
1.9550757421408 months ago
Verified
... Calendar Page Management Report Management Booking Management Check-in Check-out. ...
See full reviewAdmin finance
1.9550757422625 months ago
Verified
... Easy to use and easy to understand process the system. The system is easy to use and understand. Extremely user-friendly. The ability to change regulations (rates, minimum length of stay) on one page ...
See full reviewOwner
1.9550757426307 months ago
Verified
... Payment gateway / It would be even better if there was a cash collection system to help with the work. I hope it will come soon. This is the function I mean. ...
See full reviewOwner
1.9550757428767 months ago
Verified
... Applications on the phone / I like the app on my phone because I can manage it myself. It works pretty well for now, but I think it can be improved to be more stable. It would be nice if I could ...
See full reviewManager
1.9550757429996 months ago
Verified
... The AI chatbot is usually useless. No option to set your own weekend-days in Birect Booking. The bugs in the system cause overbooking in the hotel sometimes. ...
See full reviewManager
1.9550757431272 months ago
Verified
... The AI chatbot is usually useless. No option to set your own weekend-days in Birect Booking. The bugs in the system cause overbooking in the hotel sometimes. ...
See full reviewManager
1.9550757433722 months ago
Verified
... The AI chatbot is usually useless. No option to set your own weekend-days in Birect Booking. The bugs in the system cause overbooking in the hotel sometimes. ...
See full reviewManager
1.9550757434916 months ago
Verified
... The AI chatbot is usually useless. No option to set your own weekend-days in Birect Booking. The bugs in the system cause overbooking in the hotel sometimes. ...
See full reviewManager
1.9550757436193 months ago
Verified
... The AI chatbot is usually useless. No option to set your own weekend-days in Birect Booking. The bugs in the system cause overbooking in the hotel sometimes. ...
See full reviewManager
1.9550757437403 months ago
Verified
... The AI chatbot is usually useless. No option to set your own weekend-days in Birect Booking. The bugs in the system cause overbooking in the hotel sometimes. ...
See full reviewGeneral Manager
1.9550757438631 months ago
Verified
... Customer service is exceptional. The software is very complete, and although there are some tools that are missing, they intend to update and improve these aspects. ...
See full reviewGeneral Manager
1.9550757439833 months ago
Verified
... It is necessary to connect with guests via WhatsApp. Include another payment method such as "bank transfer". Be able to download a list of invoices for accounting. Request the guest's ID for the ...
See full reviewGeneral Manager
1.9550757441047 months ago
Verified
... It is necessary to connect with guests via WhatsApp. Include another payment method such as "bank transfer". Be able to download a list of invoices for accounting. Request the guest's ID for the ...
See full reviewGeneral Manager
1.9550757442264 months ago
Verified
... Customer service is exceptional. The software is very complete, and although there are some tools that are missing, they intend to update and improve these aspects. ...
See full reviewGeneral Manager
1.9550757443519 months ago
Verified
... Customer service is exceptional. The software is very complete, and although there are some tools that are missing, they intend to update and improve these aspects. ...
See full reviewProperty Owner
1.9228176799578 months ago
Verified
... • User friendly website and application• Supportive service team. Always enthusiastic show us the new program or new process to improve the property performance, even we very busy, but they still ...
See full reviewProperty Owner
1.9228176800814 months ago
Verified
... It would be great if information via phone application more timely update. I used to compare the updating information between website and application, there are more than 10 mins time lack. Lead to ...
See full reviewProperty Owner
1.9228176802244 months ago
Verified
... It would be great if information via phone application more timely update. I used to compare the updating information between website and application, there are more than 10 mins time lack. Lead to ...
See full reviewProperty Owner
1.9228176803543 months ago
Verified
... • User friendly website and application• Supportive service team. Always enthusiastic show us the new program or new process to improve the property performance, even we very busy, but they still keep taking care. • Can be used in worldwide. During business ...
See full reviewProperty Owner
1.9228176804828 months ago
Verified
... • User friendly website and application• Supportive service team. Always enthusiastic show us the new program or new process to improve the property performance, even we very busy, but they still ...
See full reviewProperty Owner
1.9228176806104 months ago
Verified
... • User friendly website and application• Supportive service team. Always enthusiastic show us the new program or new process to improve the property performance, even we very busy, but they still ...
See full reviewOperations Manager
1.9228176807396 months ago
Verified
... Little hotelier provided us with a simple & effective system that have streamlined our operations and significantly eliminate the risk of human errors. The platform is simple to use and provide all ...
See full reviewOperations Manager
1.9228176809446 months ago
Verified
... Although overall great, there are few key features that would make Little Hotelier a home run winner in the PMS space. (1) A unified chat box linking the messaging functions of all OTA's into 1 place. (2) A price ...
See full reviewOperations Manager
1.9228176811682 months ago
Verified
... Although overall great, there are few key features that would make Little Hotelier a home run winner in the PMS space. (1) A unified chat box linking the messaging functions of all OTA's into 1 place. (2) A price derivation function, this allows us to set a base ...
See full reviewManager
1.9228176813863 months ago
Verified
... Once we accidently moved the reservation to a wrong room which is higher price and then moved back to the correct one. The bill stated the price for the higher one not the correct one which we moved it back later. This issue ...
See full reviewManager
1.9228176816234 months ago
Verified
... Once we accidently moved the reservation to a wrong room which is higher price and then moved back to the correct one. The bill stated the price for the higher one not the correct one which we moved ...
See full reviewMarketing Lead
1.9228176818701 months ago
Verified
... Ease of use, Unlimited users, Reasonably priced, Seems to be robust and reliable, Relatively good support, AI support chat bot. ...
See full reviewMarketing Lead
1.9228176820994 months ago
Verified
... Should have more comprehensive APIs so that it could be integrated with CMS systems. Reports are not customizable. Setting up competitors in Insight is tedious and not user friendly. Guest Engagement ...
See full reviewMarketing Lead
1.9228176823051 months ago
Verified
... Should have more comprehensive APIs so that it could be integrated with CMS systems. Reports are not customizable. Setting up competitors in Insight is tedious and not user friendly. Guest Engagement is add-on and lack ...
See full reviewMarketing Lead
1.9228176825131 months ago
Verified
... Should have more comprehensive APIs so that it could be integrated with CMS systems. Reports are not customizable. Setting up competitors in Insight is tedious and not user friendly. Guest Engagement is add-on and lack customization, deposit payment, etc. Demand Plus booking cancellation and reporting to LH should be automated. Promotion and rates ...
See full reviewMarketing Lead
1.9228176827337 months ago
Verified
... Ease of use, Unlimited users, Reasonably priced, Seems to be robust and reliable, Relatively good support, AI support chat bot. ...
See full reviewMarketing Lead
1.9228176829368 months ago
Verified
... Should have more comprehensive APIs so that it could be integrated with CMS systems. Reports are not customizable. Setting up competitors in Insight is tedious and not user friendly. Guest Engagement is add-on and lack customization, deposit ...
See full reviewHotel receptionist
1.9228176830686 months ago
Verified
... About mobile aplication, sometimes it's delay. And also about 2FA sometimes need to verified and I need to call support team. ...
See full reviewHotel receptionist
1.9228176832127 months ago
Verified
... Easy hotel management system. ...
See full reviewHotel receptionist
1.9228176833453 months ago
Verified
... Mobile application easy to use, channel manager to connect with many OTAs it can help us a lot. Also best support team ...
See full reviewHotel receptionist
1.9228176834674 months ago
Verified
... About mobile aplication, sometimes it's delay. And also about 2FA sometimes need to verified and I need to call support team. ...
See full reviewOwner
1.9228176837638 months ago
Verified
... Channel manager to update rate plan and stop sales, mobile application easy to use when I am outside so I can check and manage the rooms. ...
See full reviewOwner
1.9228176838952 months ago
Verified
... Need to improve mobile application sometimes mobile applications delay. It takes time to update. Also the issue of overbooked. Others is good. ...
See full reviewGSA
1.9228176840218 months ago
Verified
... I like the inventor. It help me to manage the selling by online travel agencies to be easy and decrease the error about the room management. ...
See full reviewGSA
1.922817684151 months ago
Verified
... I think it will better if the hotel can edit the registration form by themselves because some data that we need doesn't have in the registration form. ...
See full reviewGSA
1.9228176842768 months ago
Verified
... The product is great. It make our hotel can manage the room easier. ...
See full reviewGSA
1.9228176843989 months ago
Verified
... I think it will better if the hotel can edit the registration form by themselves because some data that we need doesn't have in the registration form. ...
See full reviewGSA
1.922817684552 months ago
Verified
... I like the inventor. It help me to manage the selling by online travel agencies to be easy and decrease the error about the room management. ...
See full reviewOwner
1.9228176846916 months ago
Verified
... Easy to use the program, Access with all devices like mobile, tablet, desktop, reasonable price, practical UI, fast help support. ...
See full reviewOwner
1.9228176848253 months ago
Verified
... Easy to use the program, Access with all devices like mobile, tablet, desktop, reasonable price, practical UI, fast help support. ...
See full reviewOwner
1.9228176849503 months ago
Verified
... It'd be great if it can merge all properties in one page. Payment gateway should be improved. It's should accept Thai QR code payment. ...
See full reviewOwner
1.922817685081 months ago
Verified
... Payment should be improved. It is still not as convenient as it should be. The system should support a wider range of payments, such as QR code payment, and should add more recommendations, such as ...
See full reviewOwner
1.9228176852091 months ago
Verified
... Easy to use, easy to install, staff to help, easy to contact the help desk, bot responds quickly, can be used on multiple devices such as mobile phones, computers, iPads, reasonable price, beautiful ...
See full reviewOwner
1.9228176853752 months ago
Verified
... Payment should be improved. It is still not as convenient as it should be. The system should support a wider range of payments, such as QR code payment, and should add more recommendations, such as ...
See full reviewOwner
1.9228176855014 months ago
Verified
... Payment should be improved. It is still not as convenient as it should be. The system should support a wider range of payments, such as QR code payment, and should add more recommendations, such as Facebook, Line booking channels. Those who say that recommendations from magazines should be removed ...
See full reviewOwner
1.9228176856343 months ago
Verified
... Payment should be improved. It is still not as convenient as it should be. The system should support a wider range of payments, such as QR code payment, and should add more recommendations, such as ...
See full reviewOwner
1.9228176857583 months ago
Verified
... Payment should be improved. It is still not as convenient as it should be. The system should support a wider range of payments, such as QR code payment, and should add more recommendations, such as ...
See full reviewOwner
1.9228176858826 months ago
Verified
... The system is easy to use and not complicated, making opening and closing rooms much faster and more convenient. ...
See full reviewOwner
1.9228176860323 months ago
Verified
... The system is easy to use and not complicated, making opening and closing rooms much faster and more convenient. ...
See full reviewManager
1.9228176861723 months ago
Verified
... I think I find all the apps very helpful and user friendly.it make my life so much more easier than what I expected so I enjoy using it and selling the house. ...
See full reviewManager
1.9228176862955 months ago
Verified
... A very friendly user application. ...
See full reviewOwner
1.9228176865558 months ago
Verified
... Using the system is not complicated, making management easier in opening and closing rooms, much more convenient and faster. ...
See full reviewOwner
1.9228176866805 months ago
Verified
... If price can change or update from app it will be wonderful. It will easy for rush hour. And if can do bulk management from app it will perfectly. ...
See full reviewOwner
1.9228176868384 months ago
Verified
... If price can change or update from app it will be wonderful. It will easy for rush hour. And if can do bulk management from app it will perfectly. ...
See full reviewOwner
1.9228176870871 months ago
Verified
... We use little hotelier because it help our lives easier. We can manage everything in one system. Very comfortable system. ...
See full reviewOwner
1.9228176872174 months ago
Verified
... In application we cannot use it like in web browsers such as mapping rate or create new rate. And cost is high. ...
See full reviewOwner
1.922817687338 months ago
Verified
... We use little hotelier because it help our lives easier. We can manage everything in one system. Very comfortable system. ...
See full reviewOwner
1.9228176874582 months ago
Verified
... In application we cannot use it like in web browsers such as mapping rate or create new rate. And cost is high. ...
See full reviewOwner
1.9228176876269 months ago
Verified
... For Little hotelier, we have experience with it around 1 year already. Everything go well we like it comfortable even my mother who not familiar with technology she still can use it. ...
See full reviewOwner
1.9228176877557 months ago
Verified
... For Little hotelier, we have experience with it around 1 year already. Everything go well we like it comfortable even my mother who not familiar with technology she still can use it. ...
See full reviewManager
1.9228176878853 months ago
Verified
... Calendar need to look more than 28 days, some font not comfort to look in some menu. Sometime i got delay on clicking menu. ...
See full reviewManager
1.9228176880193 months ago
Verified
... It has to verify an identity and password changes to ofter. It kind of annoying. If the system are doing it less will be perfect. ...
See full reviewManager
1.9228176881463 months ago
Verified
... Little Hotelier is easy to use. It saves us time in managing the allotmet of availability, so we can spend more time on other things to make guests happy. ...
See full reviewOwner
1.9228176882714 months ago
Verified
... Mobile app sometimes it not stable and unable to update allotment via app need to do it via browser instead. ...
See full reviewowner
1.9228176884353 months ago
Verified
... They may improve their mobile app as sometimes, it slow and bugs happen need to close the app and reopen. ...
See full reviewAssistant of Owner
1.9228176885611 months ago
Verified
... So far I don't have any thing to say much but the training process took too long if you want to use you may save your time. ...
See full reviewFront desk
1.922817688697 months ago
Verified
... Invoice since unable to change header of the invoice which I have to do it manually please improve on this. ...
See full reviewGeneral Manager/ OIC
1.9228176888232 months ago
Verified
... It helped me organize my work more ...
See full reviewGeneral Manager/ OIC
1.9228176889475 months ago
Verified
... Better add cashiering functions, and improve more the accounting functions. This will help small businesses like us to minimize cost. ...
See full reviewManager
1.8905596247215 months ago
Verified
... We would like to have more payment solutions services such as QR code prompt pay or credit card payment options to get more direct booking from guests. Every services so far so good except payment solutions compare with another company. Moreover, the export ...
See full reviewManager
1.8905596248454 months ago
Verified
... We would like to have more payment solutions services such as QR code prompt pay or credit card payment options to get more direct booking from guests. Every services so far so good except payment solutions compare with another company. Moreover, the export exel ...
See full reviewManager
1.8905596249776 months ago
Verified
... We would like to have more payment solutions services such as QR code prompt pay or credit card payment options to get more direct booking from guests. Every services so far so good except payment solutions compare with another company. Moreover, the export exel report ...
See full reviewManager
1.8905596251098 months ago
Verified
... I like the functions that completed full that hotel can use. Easy to use and manage both of front office and back office, and i like the staff team to support. ...
See full reviewOwner
1.8905596252356 months ago
Verified
... The front desk was very useful and easy to work. When explore the report was easy. The demand plus was so good and drive sales effectively. ...
See full reviewOwner
1.8905596253898 months ago
Verified
... The front desk was very useful and easy to work. When explore the report was easy. The demand plus was so good and drive sales effectively. ...
See full reviewHotel owner
1.8905596255167 months ago
Verified
... Support team is very polite and always help us to solved when we had the problems and the system of management such as Little hotelier. It is very easy to use the system also. ...
See full reviewProperty Owner
1.8905596256485 months ago
Verified
... 1. The backend system for managing property photos is still not very smooth. 2. It is not yet connected to VRBO. 3. It would be great if LH could offer daily tips through the mobile app to remind me ...
See full reviewOwner
1.8905596257702 months ago
Verified
... 2FA need to change 2fa many times it hard sometimes need to contact support team and thai speaker work only on week day. ...
See full reviewOwner
1.890559625892 months ago
Verified
... 2FA need to change 2fa many times it hard sometimes need to contact support team and thai speaker work only on week day. ...
See full reviewOwner
1.8905596262127 months ago
Verified
... Support very hard to call and sometime system is slow. Update is slow somtime and customer use only mobile app. ...
See full reviewOwner
1.8905596263441 months ago
Verified
... I need system can generate for Receipt because little hotelier just create a invoice only so I need to have this function. ...
See full reviewOwner
1.8905596264669 months ago
Verified
... I need system can generate for Receipt because little hotelier just create a invoice only so I need to have this function. ...
See full reviewOwner
1.890559626595 months ago
Verified
... I need system can generate for Receipt because little hotelier just create a invoice only so I need to have this function. ...
See full reviewOwner
1.8905596267159 months ago
Verified
... This function help me to save time about check the booking, How many booking we got and close allotment automatically I love it. ...
See full reviewOwner
1.8905596268735 months ago
Verified
... Front desk calendar, I can check from browser and mobile app. Very easy for me, have in Thai and in English. ...
See full reviewOwner
1.8905596269978 months ago
Verified
... Mobile app it not stable sometimes I can see bug and delay of update need to close the app and reopen. ...
See full reviewOwner
1.8905596271274 months ago
Verified
... Mobile app it not stable sometimes I can see bug and delay of update need to close the app and reopen. ...
See full reviewOwner
1.8905596272525 months ago
Verified
... Applications on the phone / I like the app on my phone because I can manage it myself. It works pretty well for now, but I think it can be improved to be more stable. We can use all in one place to ...
See full reviewOwner
1.8905596273798 months ago
Verified
... Applications on the phone / I like the app on my phone because I can manage it myself. It works pretty well for now, but I think it can be improved to be more stable. We can use all in one place to ...
See full reviewOwner
1.8905596275381 months ago
Verified
... Applications on the phone / I like the app on my phone because I can manage it myself. It works pretty well for now, but I think it can be improved to be more stable. We can use all in one place to modify restrictions (rates, minimum length ...
See full reviewOwner
1.8905596276729 months ago
Verified
... Applications on the phone / I like the app on my phone because I can manage it myself. It works pretty well for now, but I think it can be improved to be more stable. We can use all in one place to ...
See full reviewOwner
1.8905596277991 months ago
Verified
... The AI chatbot is usually useless. No option to set your own weekend-days in direct Booking. The bugs in the system cause overbooking in the hotel sometimes. ...
See full reviewOwner
1.890559627932 months ago
Verified
... The AI chatbot is usually useless. No option to set your own weekend-days in direct Booking. The bugs in the system cause overbooking in the hotel sometimes. ...
See full reviewOwner
1.8905596280585 months ago
Verified
... The system is really simple to use and user-friendly. ...
See full reviewOwner
1.890559628181 months ago
Verified
... The AI chatbot is usually useless. No option to set your own weekend-days in direct Booking. The bugs in the system cause overbooking in the hotel sometimes. ...
See full reviewOwner
1.8905596283415 months ago
Verified
... The system is really simple to use and user-friendly. ...
See full reviewOwner
1.8583015639561 months ago
Verified
... Your team service is very kind. And the system not too complicated work very well and very smooth. Great! ...
See full reviewOwner
1.8583015640808 months ago
Verified
... Your team service is very kind. And the system not too complicated work very well and very smooth. Great! ...
See full reviewOwner
1.8583015642103 months ago
Verified
... Your team service is very kind. And the system not too complicated work very well and very smooth. Great! ...
See full reviewOwner
1.8583015643343 months ago
Verified
... Your team service is very kind. And the system not too complicated work very well and very smooth. Great! ...
See full reviewOwner
1.8583015644545 months ago
Verified
... Every features are very easy to use, the system have in Thai language. Also I love the mobile app too much. ...
See full reviewOwner
1.8583015646244 months ago
Verified
... It will be better if we cam change the topic of invoice. Also it will be better if you have Thai support standby in everyday. ...
See full reviewOwner
1.8583015647521 months ago
Verified
... It will be better if we cam change the topic of invoice. Also it will be better if you have Thai support standby in everyday. ...
See full reviewManagement
1.8583015648787 months ago
Verified
... Inventory- Love the feature can change the price in one time. Calendar- easy to see all status in 1-2 weeks. Report- not too much info for small property. I like it. ...
See full reviewReservation Manager
1.8583015650134 months ago
Verified
... The LH system is very user-friendly than any other system that our property has employed. All the reports and insights are excellent. It has the majority of the OTA channels to connect. The ...
See full reviewReservation Manager
1.8583015651385 months ago
Verified
... The LH system is very user-friendly than any other system that our property has employed. All the reports and insights are excellent. It has the majority of the OTA channels to connect. The ...
See full reviewOwner
1.8583015652602 months ago
Verified
... The LH system is fantastic for our property. Overall, we're very pleased with the tool. The system has no errors for us. All of the reports and insights are fantastic. It allows you to connect to the ...
See full reviewOwner
1.8583015654215 months ago
Verified
... We are very satisfied with the LH system. It would be ideal if the reservation could be split automatically when a guest wanted to transfer rooms in the middle of their stay in the future. We hope to ...
See full reviewOwner
1.8583015655477 months ago
Verified
... We are very satisfied with the LH system. It would be ideal if the reservation could be split automatically when a guest wanted to transfer rooms in the middle of their stay in the future. We hope to ...
See full reviewOwner
1.8583015656795 months ago
Verified
... The LH system is fantastic for our property. Overall, we're very pleased with the tool. The system has no errors for us. All of the reports and insights are fantastic. It allows you to connect to the ...
See full reviewOwner
1.8583015658023 months ago
Verified
... I Like most of System Usage that easy to manage for me accommodation is easy for me that not complicate. ...
See full reviewOwner
1.8583015659211 months ago
Verified
... I Like most of System Usage that easy to manage for me accommodation is easy for me that not complicate. ...
See full reviewFront Desk Officer
1.8583015660547 months ago
Verified
... Overall is the function, they are providing what information we wanted clearly, including the guest info, price, note and payment record. ...
See full reviewOwne
1.8583015662145 months ago
Verified
... So far I don't have nothing much but it would be nice if you can improve your mobile app since we can't do allotment on app. ...
See full reviewOwner
1.8583015663433 months ago
Verified
... Not yet because i need to learn more about Little Hotelier system first and for now no need to improved yet. ...
See full reviewOwner
1.8583015664725 months ago
Verified
... Front Desk help me to save the time to managed my our booking because before i use front desk i just write the booking in book and sometime make me forget. ...
See full reviewOwner
1.8583015666043 months ago
Verified
... Front Desk help me to save the time to managed my our booking because before i use front desk i just write the booking in book and sometime make me forget. ...
See full reviewOwner
1.8583015667249 months ago
Verified
... The application allows for faster booking management, eliminating the need to sit at a computer. This way, we can manage bookings from anywhere, while still maintaining an organized system. ...
See full reviewOwner
1.8583015668851 months ago
Verified
... Make it easier to open and close rooms through online channels, without having to spend time closing the rooms in each app individually. ...
See full reviewOwner
1.8583015670538 months ago
Verified
... Make it easier to open and close rooms through online channels, without having to spend time closing the rooms in each app individually. ...
See full reviewOwner
1.8583015671797 months ago
Verified
... Make it easier to open and close rooms through online channels, without having to spend time closing the rooms in each app individually. ...
See full reviewOwner
1.8583015673111 months ago
Verified
... Make it easier to open and close rooms through online channels, without having to spend time closing the rooms in each app individually. ...
See full reviewOwner
1.8583015674395 months ago
Verified
... I want to be able to view room prices through this function directly, without having to switch to another function. ...
See full reviewManager
1.8583015678633 months ago
Verified
... Recently, they improved their app on the phone which allows users to update rates direct to the app. Now, we can both manage the guest reservations, checkin and daily rates without the need going to ...
See full reviewManager
1.8583015680044 months ago
Verified
... Recently, they improved their app on the phone which allows users to update rates direct to the app. Now, we can both manage the guest reservations, checkin and daily rates without the need going to their website making ...
See full reviewManager
1.8583015681313 months ago
Verified
... Recently, they improved their app on the phone which allows users to update rates direct to the app. Now, we can both manage the guest reservations, checkin and daily rates without the need going to their website making the transaction totally ...
See full reviewManager
1.8583015682587 months ago
Verified
... Recently, they improved their app on the phone which allows users to update rates direct to the app. Now, we can both manage the guest reservations, checkin and daily rates without the need going to their website making the transaction totally convenient and mobile. We no longer need to be on the laptop and desk to make any last ...
See full reviewOwner
1.8583015684076 months ago
Verified
... We would like to be able to close the availability of our rooms in one channel in particular. It is possible to close all OTAs at once, however you cannot select only one channel at the moment. Hope ...
See full reviewOwner
1.8583015685353 months ago
Verified
... We would like to be able to close the availability of our rooms in one channel in particular. It is possible to close all OTAs at once, however you cannot select only one channel at the moment. Hope ...
See full reviewOwner
1.8583015686626 months ago
Verified
... The LH System is very good for my property and the pricing is very competitive. Easy system to manage our inventory and manage our rates. Furthermore, the little hotelier mobile application is very ...
See full reviewOwner
1.8583015687922 months ago
Verified
... We would like to be able to close the availability of our rooms in one channel in particular. It is possible to close all OTAs at once, however you cannot select only one channel at the moment. Hope ...
See full reviewOwner
1.8583015689117 months ago
Verified
... The LH System is very good for my property and the pricing is very competitive. Easy system to manage our inventory and manage our rates. Furthermore, the little hotelier mobile application is very ...
See full reviewDirector
1.8583015690786 months ago
Verified
... Our property goal is to close room availability in a specific channel at times. It is possible to close all OTAs at once, however LH system cannot select only one channel at this time. We hope this ...
See full reviewDirector
1.8583015692081 months ago
Verified
... Our property goal is to close room availability in a specific channel at times. It is possible to close all OTAs at once, however LH system cannot select only one channel at this time. We hope this ...
See full reviewDirector
1.8583015693433 months ago
Verified
... Our property goal is to close room availability in a specific channel at times. It is possible to close all OTAs at once, however LH system cannot select only one channel at this time. We hope this ...
See full reviewOwner
1.8583015694762 months ago
Verified
... The little hotelier cannot do more customization, I tried to record another booking type but the system can not add it. ...
See full reviewOwner
1.8583015695986 months ago
Verified
... The little hotelier cannot do more customization, I tried to record another booking type but the system can not add it. ...
See full reviewOwner
1.8583015697715 months ago
Verified
... Except the report section that we like most, the Little Hotelier helps us to make all reservation process easier & comfortable. ...
See full reviewOwner
1.8583015699007 months ago
Verified
... The direct booking system of Little Hotel is easy to use, easy to see details, easy to adjust room prices, helps to make booking management more systematic, reduces many problems such as overbooking. ...
See full reviewOwner
1.8583015700284 months ago
Verified
... The direct booking system of Little Hotel is easy to use, easy to see details, easy to adjust room prices, helps to make booking management more systematic, reduces many problems such as overbooking. ...
See full reviewOwner
1.8583015701542 months ago
Verified
... The direct booking system of Little Hotel is easy to use, easy to see details, easy to adjust room prices, helps to make booking management more systematic, reduces many problems such as overbooking. ...
See full reviewOwner
1.8583015702845 months ago
Verified
... The direct booking system of Little Hotel is easy to use, easy to see details, easy to adjust room prices, helps to make booking management more systematic, reduces many problems such as overbooking. ...
See full reviewOwner
1.8583015704103 months ago
Verified
... The direct booking system of Little Hotel is easy to use, easy to see details, easy to adjust room prices, helps to make booking management more systematic, reduces many problems such as overbooking. ...
See full reviewOwner
1.8583015707172 months ago
Verified
... The Little Hotelier have application for IOS & android, I like it but some of page in computer can use but in the application cannot. ...
See full reviewOwner
1.8583015708531 months ago
Verified
... The Little Hotelier have application for IOS & android, I like it but some of page in computer can use but in the application cannot. ...
See full reviewReservation director
1.8583015709849 months ago
Verified
... I like the reservation page, it vary simple to understand and to be able to create the reservation with all information you need just all in one page! It perfect for me. ...
See full reviewManager
1.8583015711182 months ago
Verified
... Little Hotelier helps me to manage all online travel agent together. Previously, I have to manage allotment separate OTAs so sometime it's very easy to have overbooking cases. ...
See full reviewOwner
1.8583015712448 months ago
Verified
... The system is good, not have much issue. If there's a thing that could improve, I think sometime we hard to get in touch with support by call. ...
See full reviewOwner
1.8583015716454 months ago
Verified
... We use Little Hotelier for a wheile and we can see that the number of bookings came from everywhere OTAs, Direct & walk in. ...
See full reviewOwner
1.8583015718563 months ago
Verified
... Application is good but there are many features that we cannot do like we do in computer. Example full report, update rate in one time for long period and etc. ...
See full reviewOwner
1.8583015720606 months ago
Verified
... Application is good but there are many features that we cannot do like we do in computer. Example full report, update rate in one time for long period and etc. ...
See full reviewOwner
1.8583015721905 months ago
Verified
... That calling was useless but chat support with Damini was awesome and helpful very knowledgeable and patient with all of the different issues we had he made it very understandable and clear. ...
See full reviewOwner
1.8583015723301 months ago
Verified
... Call support, billing should be able to be addresses clearly and sooner , we have been trying to get in touch with billing without much luck. ...
See full reviewOwner
1.8260435079488 months ago
Verified
... It's a useful system it connects to all platforms, availability and prices are updated automatically. This prevents double bookings. Another things is you can get bookings from your own website. This ...
See full reviewOwner
1.8260435080899 months ago
Verified
... Increase opportunities for bookings ...
See full reviewFront manager
1.8260435083023 months ago
Verified
... The system helps staff quickly see who is coming and going. It makes the check-in and check-out process smooth. It easy to see all bookings in one calendar. ...
See full reviewFront manager
1.8260435084453 months ago
Verified
... The system helps staff quickly see who is coming and going. It makes the check-in and check-out process smooth. It easy to see all bookings in one calendar. ...
See full reviewFront manager
1.8260435085794 months ago
Verified
... Sometime we cannot update the price into the system, have to refresh it and update price late which not convinient. ...
See full reviewFront manager
1.8260435087045 months ago
Verified
... Sometime we cannot update the price into the system, have to refresh it and update price late which not convinient. ...
See full reviewFront manager
1.8260435089867 months ago
Verified
... In the report tab, I can see all guest details are stored in one place. Staff can check bookings and any special requests easily. We can also transfer the housekeeper tasks to maid. ...
See full reviewFront manager
1.8260435094262 months ago
Verified
... In the report tab, I can see all guest details are stored in one place. Staff can check bookings and any special requests easily. We can also transfer the housekeeper tasks to maid. ...
See full reviewFront manager
1.8260435096476 months ago
Verified
... The system is not very hard to use, but new staff might need some time to understand it. I think it around at least 1-2 months to understand all features. ...
See full reviewFront office
1.8260435098327 months ago
Verified
... Easy to change room for guest ...
See full reviewFront office
1.8260435099615 months ago
Verified
... In the little hotelier calendar, front office can drag-and-drop calendar shows all bookings, so I and my team can quickly make changes room for guest if needed. ...
See full reviewFront office
1.8260435100859 months ago
Verified
... The emails sent to guests look basic. You cannot change the design much as you want. Also if the booking was canceled sometime it update slow. ...
See full reviewOwner
1.8260435102177 months ago
Verified
... For my house, I do the way of selling by selling whole house & seperate room. That means sometime I need to adjusted manual when I received booking as whole house. It would be great if system can ...
See full reviewOwner
1.8260435103439 months ago
Verified
... It can sync all my chanel easily. And control it easily. And it was user friendly, i can use it on my pc or my mobile browser and app. ...
See full reviewOwner
1.8260435104854 months ago
Verified
... It can sync all my chanel easily. And control it easily. And it was user friendly, i can use it on my pc or my mobile browser and app. ...
See full reviewOwner
1.8260435107034 months ago
Verified
... It can sync all my chanel easily. And control it easily. And it was user friendly, i can use it on my pc or my mobile browser and app. ...
See full reviewOwner
1.8260435109054 months ago
Verified
... I think everything is good, but there are only some websites like agoda. There may be a little problem that we have to go to YCS again. ...
See full reviewOwner
1.8260435110424 months ago
Verified
... I like the way the information is made. Both prices, images are put on each website and each website can be linked to each other without worrying that we will forget to close on customers book. If i ...
See full reviewGeneral manager
1.7615273821364 months ago
Verified
... Easy system & open opportunities for bookings ...
See full reviewGeneral manager
1.761527382264 months ago
Verified
... I just join U haus resort as a general manager, so I don't any criticals or pain points right now. But I heard from my staff who's using it that sometime the system down, it cannot upload price have ...
See full reviewOwner
1.7615273825239 months ago
Verified
... Little Hotelier's features that we like the most, is the feature that we can control price for all platform that we connected. Easy calendar to check all bookings. ...
See full reviewOwner
1.761527382786 months ago
Verified
... Beside the feature update everything in one system, the other thing that I like it, is realtime updating. example if I changed the price right now by increase 10-20% and submit to system. The price ...
See full reviewOwner
1.7615273829312 months ago
Verified
... Beside the feature update everything in one system, the other thing that I like it, is realtime updating. example if I changed the price right now by increase 10-20% and submit to system. The price ...
See full reviewPartner-owner
1.7615273830638 months ago
Verified
... I think the cost is still high comparing with another solution and lack of advanced & customisations features. It is good if you want a simple solution to save time and avoid booking mistakes. ...
See full reviewPartner-owner
1.7615273831982 months ago
Verified
... Little Hotelier is a helpful system for managing a small hotel with 13 rooms. It is easy to use and works well with channels that we're connecting include direct booking. Front office staff can ...
See full reviewManager
1.76152738333 months ago
Verified
... Sometimes I do find it hard to understand the accent that is my only issue, but everything else is A1. ...
See full reviewManager
1.7615273834689 months ago
Verified
... Always available and helpful, and explain issues well and if I cant fix the issue the team does. Great service. ...
See full reviewAdmin
1.7615273836033 months ago
Verified
... I like about the link of every app to prevent mistakes about blocking the booking date and like that we can sell pool villas in every app with peace of mind. I think there should be more bookings. ...
See full reviewAdmin
1.7615273837347 months ago
Verified
... I like about the link of every app to prevent mistakes about blocking the booking date and like that we can sell pool villas in every app with peace of mind. I think there should be more bookings. ...
See full reviewAdmin
1.7615273838665 months ago
Verified
... I like about the link of every app to prevent mistakes about blocking the booking date and like that we can sell pool villas in every app with peace of mind. I think there should be more bookings. ...
See full reviewAdmin
1.7615273839942 months ago
Verified
... I like about the link of every app to prevent mistakes about blocking the booking date and like that we can sell pool villas in every app with peace of mind. I think there should be more bookings. ...
See full reviewAdmin
1.7615273841323 months ago
Verified
... I like about the link of every app to prevent mistakes about blocking the booking date and like that we can sell pool villas in every app with peace of mind. I think there should be more bookings. ...
See full reviewAdmin
1.7615273842589 months ago
Verified
... I like about the link of every app to prevent mistakes about blocking the booking date and like that we can sell pool villas in every app with peace of mind. I think there should be more bookings. ...
See full reviewAdmin
1.7615273843884 months ago
Verified
... I like about the link of every app to prevent mistakes about blocking the booking date and like that we can sell pool villas in every app with peace of mind. I think there should be more bookings. ...
See full reviewOwner
1.7615273845292 months ago
Verified
... Reservation, assignment and room management are the main thing that you can get from Little Hotelier. That make you more easier to do the business. ...
See full reviewOwner
1.7615273846965 months ago
Verified
... Reservation, assignment and room management are the main thing that you can get from Little Hotelier. That make you more easier to do the business. ...
See full reviewPool villa management
1.7615273848376 months ago
Verified
... Channel plus should launch as fast as possible would helpful. The training is very professional keep going with it. The improvement that. ...
See full reviewadmin.
1.7615273849847 months ago
Verified
... After i finished training the system, I felt that it was easy to manage about the date the customer booked because teh system blocked the booking date with the app that i was a partner wiht. ...
See full reviewadmin.
1.7615273851232 months ago
Verified
... What i like the most is to set or adjust the price in one place but can change in the app at the same time without wasting time changing apps one by one which may cause us to make mistakes. ...
See full reviewOwner
1.7292693207437 months ago
Verified
... Support is difficult to contact and calls take a long time to answer. I would like there to be a support section where you can call to inquire about just minor operations. ...
See full reviewOwner
1.729269320886 months ago
Verified
... Easy to use, suitable for people just starting to use. There is an app that helps you to see available rooms anywhere. ...
See full reviewOwner
1.7292693211694 months ago
Verified
... There are many things that we like Little hotelier platform. It change our manual process in reservation. I can manage all the bookings by using calendar in Little hotelier to see everything. No more ...
See full reviewOwner
1.7292693213687 months ago
Verified
... Some of features that not open for Thailand market shouldn't add to the system. During the setting up, I put the picture in the system but it's not publish. ...
See full reviewOwner
1.7292693215386 months ago
Verified
... Some of features that not open for Thailand market shouldn't add to the system. During the setting up, I put the picture in the system but it's not publish. ...
See full reviewOwner
1.7292693216667 months ago
Verified
... During training & setting up process, there are many words that quite technical, and this is new technology for us. I dont' have any experice about it so it takes times for fully understand the ...
See full reviewOwner
1.7292693218253 months ago
Verified
... I need to be including chat with another in little hotelier because I still chat with customer with many chat. ...
See full reviewOwner
1.7292693219568 months ago
Verified
... The Channel Manager system is real-time, so if a customer books from anywhere, the booking is quickly known and not overbooking. ...
See full reviewOwner
1.7292693221031 months ago
Verified
... The Channel Manager system is real-time, so if a customer books from anywhere, the booking is quickly known and not overbooking. ...
See full reviewOwner
1.7292693222383 months ago
Verified
... The Channel Manager system is real-time, so if a customer books from anywhere, the booking is quickly known and not overbooking. ...
See full reviewOwner
1.7292693223671 months ago
Verified
... The Channel Manager system is real-time, so if a customer books from anywhere, the booking is quickly known and not overbooking. ...
See full reviewOwner
1.7292693225209 months ago
Verified
... The Channel Manager system is real-time, so if a customer books from anywhere, the booking is quickly known and not overbooking. ...
See full reviewOwner
1.7292693226493 months ago
Verified
... The Channel Manager system is real-time, so if a customer books from anywhere, the booking is quickly known and not overbooking. ...
See full reviewOwner
1.729269322848 months ago
Verified
... The Channel Manager system is real-time, so if a customer books from anywhere, the booking is quickly known and not overbooking. ...
See full reviewOwner
1.7292693230623 months ago
Verified
... Make it easier to open and close rooms through online channel because Little Hotelier can save my time and help my life easier. ...
See full reviewOwner
1.7292693232269 months ago
Verified
... Make it easier to open and close rooms through online channel because Little Hotelier can save my time and help my life easier. ...
See full reviewOwner
1.7292693233583 months ago
Verified
... I want to be able to view room prices through this function directly because i no need to change the function. ...
See full reviewOwner
1.7292693235368 months ago
Verified
... Make it easier to open and close rooms through online channel because Little Hotelier can save my time and help my life easier. ...
See full reviewOwner
1.7292693237295 months ago
Verified
... I want to be able to view room prices through this function directly because i no need to change the function. ...
See full reviewOwner
1.7292693239315 months ago
Verified
... Reports allow us to view our own data more effectively, helping us understand who our customers are and how much revenue we have generated. ...
See full reviewOwner
1.7292693241469 months ago
Verified
... Reports allow us to view our own data more effectively, helping us understand who our customers are and how much revenue we have generated. ...
See full reviewOwner
1.729269324381 months ago
Verified
... I want the system to be able to generate immigration forms for customers automatically because most of our customers are foreigners and they don't like doing it manually. ...
See full reviewOwner
1.7292693245923 months ago
Verified
... Front Desk, the interface is easy to use and very friendly for us. I use it everyday to manage my hotel. ...
See full reviewOwner
1.7292693248032 months ago
Verified
... I would like the system to be able to issue receipts or immigration forms for customers, as we have many foreign customers. ...
See full reviewOwner
1.729269325031 months ago
Verified
... I would like the system to be able to issue receipts or immigration forms for customers, as we have many foreign customers. ...
See full reviewOwner
1.7292693252315 months ago
Verified
... Payment via credit card and pre-payment would be extremely useful. Currently it allows for customers to no-show and hotel loses revenue. Also, there is a time gap before the system is updated, and we ...
See full reviewOwner
1.7292693254365 months ago
Verified
... Payment via credit card and pre-payment would be extremely useful. Currently it allows for customers to no-show and hotel loses revenue. Also, there is a time gap before the system is updated, and we ...
See full reviewOwner
1.7292693256545 months ago
Verified
... Easy to used and can manage all booking in one page. easy to used and can manage all booking in one page. ...
See full reviewOwner
1.7292693258744 months ago
Verified
... Easy to used and can manage all booking in one page. easy to used and can manage all booking in one page. ...
See full reviewOwner
1.7292693261025 months ago
Verified
... Easy to used and can manage all booking in one page. easy to used and can manage all booking in one page. ...
See full reviewOwner
1.7292693262459 months ago
Verified
... The application of Little Hotelier is very useful system for me. I can see all the bookings by just open mobile phone. Can check it check out, see report and do many things in Application. ...
See full reviewGSA
1.7292693263784 months ago
Verified
... The use is convenient, easy to use, the system is stable and easy to access. ...
See full reviewGSA
1.7292693266749 months ago
Verified
... The use is convenient, easy to use, the system is stable and easy to access. ...
See full reviewManager
1.7292693268011 months ago
Verified
... Making hotel management easy - ทำให้การเข้าจัดการโรงแรมเป็นเรื่องง่าย ...
See full reviewManager
1.7292693269907 months ago
Verified
... Contacting and booking an appointment with an employee takes quite some time because the staff have to take care of many customers, so it may take 1-2 weeks to process, which causes delays for users. Therefore, we hope that it can be improved ...
See full reviewGSA
1.7292693271785 months ago
Verified
... The use is convenient, easy to use, the system is stable and easy to access. ...
See full reviewOwner
1.7292693273088 months ago
Verified
... Siteminder simplify managing OTAs and reservations with their intuitive interface, saving significant time and boosting productivity. Very good I like it. ...
See full reviewOwner
1.7292693274559 months ago
Verified
... Siteminder simplify managing OTAs and reservations with their intuitive interface, saving significant time and boosting productivity. Very good I like it. ...
See full reviewOwner
1.7292693275896 months ago
Verified
... At first the platform is quite complicated to use but as a time go by it will get easier to use. ...
See full reviewOwner
1.7292693277132 months ago
Verified
... At first the platform is quite complicated to use but as a time go by it will get easier to use. ...
See full reviewOwner
1.729269327839 months ago
Verified
... The platform is user-friendly, but it can be difficult to grasp the system at first. ...
See full reviewReception
1.7292693279846 months ago
Verified
... Manage the booking system. Easy to use. Convenient to use. No hassle. The learning curve doesn't take long. ...
See full reviewReception
1.7292693281119 months ago
Verified
... Manage the booking system. Easy to use. Convenient to use. No hassle. The learning curve doesn't take long. ...
See full reviewReception
1.7292693282355 months ago
Verified
... More function & feature in mobile and iPad application, The name of some feature are not clear, Bug in system. ...
See full reviewReception
1.7292693283598 months ago
Verified
... More function & feature in mobile and iPad application, The name of some feature are not clear, Bug in system. ...
See full reviewOwner
1.7292693284812 months ago
Verified
... The mobile app lacks advanced features available on the desktop version. Improving the app would enhance on-the-go management for users. ...
See full reviewOwner
1.7292693286025 months ago
Verified
... The mobile app lacks advanced features available on the desktop version. Improving the app would enhance on-the-go management for users. ...
See full reviewOwner
1.7292693287254 months ago
Verified
... Little Hotelier offers an intuitive platform that seamlessly integrates with OTAs. The automation of guest communication saves significant time and effort. ...
See full reviewOwner
1.7292693288586 months ago
Verified
... The ease of managing room inventory and sending automated confirmation emails makes daily operations smooth and less stressful. Good for small hotels. ...
See full reviewOwner
1.7292693289863 months ago
Verified
... Its real -time integration with major OTAs prevents overbooking issues. Updates are instant, ensuring our availability is always accurate online. ...
See full reviewOwner
1.7292693291099 months ago
Verified
... Its real -time integration with major OTAs prevents overbooking issues. Updates are instant, ensuring our availability is always accurate online. ...
See full reviewOwner
1.729269329235 months ago
Verified
... Pricing could be more flexible for very small properties. Offering tailored packages based on room numbers would be appreciated. thanks. ...
See full reviewOwner
1.7292693293608 months ago
Verified
... The platform's reliability ensures that our data is always accurate. It’s perfect for handling everything from reservations to check -ins. ...
See full reviewOwner
1.729269329484 months ago
Verified
... The platform's reliability ensures that our data is always accurate. It’s perfect for handling everything from reservations to check -ins. ...
See full reviewGerente general
1.7292693296031 months ago
Verified
... They could add an official billing section for each country. Or even a hotel badge section so that they can be programmed. ...
See full reviewGerente general
1.7292693297248 months ago
Verified
... They could add an official billing section for each country. Or even a hotel badge section so that they can be programmed. ...
See full reviewGerente general
1.7292693298443 months ago
Verified
... Practical and functional ...
See full reviewHost
1.7292693299671 months ago
Verified
... Our experience with Little Hotelier has been simply wonderful, and a lot of it is due to the incredible customer service they offer. From the very first moment, the support team was professional, friendly and willing to resolve any questions or issues that arose. We were impressed by the speed with which they respond to queries, whether by email or live chat. In addition, they always offer clear and effective solutions, demonstrating a deep knowledge of the platform and the needs of the hotel sector. Another point to highlight is their patience and willingness to guide us step by step through the initial configuration and feature ...
See full reviewHost
1.7292693300907 months ago
Verified
... Our experience with Little Hotelier has been simply wonderful, and a lot of it is due to the incredible customer service they offer. From the very first moment, the support team was professional, friendly and willing to resolve any questions or issues that arose. We were impressed by the speed with which they respond to queries, whether by email or live chat. In addition, they always offer clear and effective solutions, demonstrating a deep knowledge of the platform and the needs of the hotel sector. Another point to highlight is their patience and willingness to guide us step by step through the initial configuration and feature optimization. This was key to quickly ...
See full reviewHost
1.7292693302128 months ago
Verified
... Our experience with Little Hotelier has been simply wonderful, and a lot of it is due to the incredible customer service they offer. From the very first moment, the support team was professional, friendly and willing to resolve any questions or issues that arose. We were impressed by the speed with which they respond to queries, whether by email or live chat. In addition, they always offer clear and effective solutions, demonstrating a deep knowledge of the platform and the needs of the hotel sector. Another point to highlight is their patience and willingness to guide us step by step through the initial configuration and feature optimization. This was key to quickly adapting and making the most of all the tools ...
See full reviewManager
1.6970112658262 months ago
Verified
... Making and editing specials can be done quickly and efficiently, and there is always someone on hand to offer support incase you come across something you don't understand. ...
See full reviewManager
1.6970112660152 months ago
Verified
... Making and editing specials can be done quickly and efficiently, and there is always someone on hand to offer support incase you come across something you don't understand. ...
See full reviewManager
1.6970112662429 months ago
Verified
... Quickly and easily made a low-season special that I can edit or delete anytime I like. Monitoring and managing new bookings can be done quickly and efficiently. ...
See full reviewOwner
1.6970112666917 months ago
Verified
... I learned guests couldn’t book over six days. Vibha, a very helpful agent, explained clearly via a user-friendly chat feature. ...
See full reviewOwner
1.697011266922 months ago
Verified
... I’m unable to think of anything specific regarding the concern I raised, as nothing relevant or notable comes to mind. ...
See full reviewOwner
1.6970112671453 months ago
Verified
... I’m unable to think of anything specific regarding the concern I raised, as nothing relevant or notable comes to mind. ...
See full reviewOwner
1.6970112673731 months ago
Verified
... I learned guests couldn’t book over six days. Vibha, a very helpful agent, explained clearly via a user-friendly chat feature. ...
See full reviewowner
1.6647532030951 months ago
Verified
... 1. The update time for bookings from other OTA and synchronization with Little Hotelier system should be much faster, as it can lead to overbooking. 2. When the hotel manages the calendar and assigns ...
See full reviewOwner
1.6647532033233 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometime. ...
See full reviewOwner
1.664753203523 months ago
Verified
... Little Hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.6647532037145 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometime. ...
See full reviewOwner
1.6647532039158 months ago
Verified
... Little Hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.6647532041084 months ago
Verified
... Little Hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.6647532043078 months ago
Verified
... Little Hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.6647532045172 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometime. ...
See full reviewOwner
1.6647532047155 months ago
Verified
... Little Hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.6647532049119 months ago
Verified
... Little Hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.6647532051176 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometime. ...
See full reviewOwner
1.6647532053207 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometime. ...
See full reviewOwner
1.6647532055264 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometime. ...
See full reviewManager
1.664753205728 months ago
Verified
... I like the little hotelier system because it helps me to manager all the bookings from all the channels with one platform. It’s very easy to me & it open bookings opportunities for the hotel as ...
See full reviewAccom Manager
1.6647532061447 months ago
Verified
... There is a few limitations im finding in the program such as not having the option to make fields mandatory on booking such as the referral drop down. This data would help us track our advertising ...
See full reviewAccom Manager
1.6647532063519 months ago
Verified
... There is a few limitations im finding in the program such as not having the option to make fields mandatory on booking such as the referral drop down. This data would help us track our advertising ...
See full reviewAccom Manager
1.664753206583 months ago
Verified
... There is a few limitations im finding in the program such as not having the option to make fields mandatory on booking such as the referral drop down. This data would help us track our advertising ...
See full reviewAccom Manager
1.6647532068048 months ago
Verified
... There is a few limitations im finding in the program such as not having the option to make fields mandatory on booking such as the referral drop down. This data would help us track our advertising ...
See full reviewAccom Manager
1.6647532069422 months ago
Verified
... A great little program that is evolving. ...
See full reviewAccom Manager
1.6647532070721 months ago
Verified
... Its a complicated set up process and its so useful having the 24/7 online chat feature. Its not AI its an actual human, who helps and helps until you get what you need done. ...
See full reviewGeneral manager
1.664753207211 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. • Fast notice when have a reservation. ...
See full reviewGeneral manager
1.6647532074668 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. • Fast notice when have a reservation. ...
See full reviewFD
1.6647532076057 months ago
Verified
... I like the ease with which my co-workers and I can keep track of reservations. ...
See full reviewOperation Manager
1.6324951432206 months ago
Verified
... Worth Every Penny for Efficient Hotel Management ...
See full reviewOperation Manager
1.632495143358 months ago
Verified
... While the software offers an impressive range of features, there is room for improvement in a few areas. The mobile app, for instance, could use additional functionality. While it’s helpful for ...
See full reviewOperation Manager
1.6324951434905 months ago
Verified
... While the software offers an impressive range of features, there is room for improvement in a few areas. The mobile app, for instance, could use additional functionality. While it’s helpful for basic tasks like checking reservations, adding more robust features such as advanced reporting or direct communication with staff would make it even more versatile for on-the-go management. The customization options could also be expanded. For instance, while the software does offer templates for guest communications, more flexibility in branding ...
See full reviewOwner
1.6324951436182 months ago
Verified
... While the software is undeniably robust, a few tweaks could make it even better. For example, the mobile app is good for basic tasks but feels a bit limited. It would be great to have more advanced ...
See full reviewOwner
1.6324951437571 months ago
Verified
... I can easy update price, see calendar & check report within one system. Little Hotelier make it very easy for me. ...
See full reviewOwner
1.6324951438796 months ago
Verified
... I can easy update price, see calendar & check report within one system. Little Hotelier make it very easy for me. ...
See full reviewOwner
1.6324951440043 months ago
Verified
... The automated emails are nice, but I cannot change them much. Also no guest registration form that we have to send to goverment. ...
See full reviewOwner
1.6324951441275 months ago
Verified
... I use Little Hotelier for my small hotel, which has 14 rooms. Most of my bookings come from OTAs like Booking.com and Airbnb. The system helps me manage everything in one place, so it is easier to handle guest ...
See full reviewOwner
1.6324951442492 months ago
Verified
... The automated emails are nice, but I cannot change them much. Also no guest registration form that we have to send to goverment. ...
See full reviewManaging Director
1.6002370798779 months ago
Verified
... Not sure if its set up or not incorrectly on our side, but its been adding tax to our payments so we expect more money then we are actually receiving. Its just added on top, so its not like we are ...
See full reviewManaging Director
1.6002370800015 months ago
Verified
... Great product, works wonders and is easy to use. Also great customer service, easy to speak to them on their chat accounts to resolve any issues. ...
See full reviewManaging Director
1.6002370801258 months ago
Verified
... Not sure if its set up or not incorrectly on our side, but its been adding tax to our payments so we expect more money then we are actually receiving. Its just added on top, so its not like we are loosing money, but it confuses ...
See full reviewManager
1.6002370802557 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewManager
1.6002370804148 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewManager
1.6002370806388 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewmanager
1.6002370808692 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewmanager
1.6002370810734 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewmanager
1.600237081275 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewmanager
1.600237081458 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewmanager
1.6002370816275 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewmanager
1.6002370817622 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewmanager
1.6002370818847 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewManager
1.6002370820087 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewManager
1.60023708213 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. •Fast notice when have a reservation. ...
See full reviewManager
1.6002370822513 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. • Fast notice when have a reservation. ...
See full reviewManager
1.600237082376 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. • Fast notice when have a reservation. ...
See full reviewManager
1.6002370825034 months ago
Verified
... • Help to prevent the overbooking. • Help to manage the list name of customer. • Fast notice when have a reservation. ...
See full reviewGM
1.6002370826258 months ago
Verified
... Reduce time and make it easier to manage bookings and hotel management can view updates anywhere via mobile and update work with staff better. ...
See full reviewGM
1.6002370827584 months ago
Verified
... I would like to have a system for cutting credit cards of customers and a system for updating room sales to be updated faster in cases where rooms are booked at the same time and the rooms are full. ...
See full reviewGM
1.6002370828812 months ago
Verified
... I would like to have a system for cutting credit cards of customers and a system for updating room sales to be updated faster in cases where rooms are booked at the same time and the rooms are full. ...
See full reviewOwner
1.6002370830029 months ago
Verified
... I would like to suggest on Calendar preview as the device is small, changing output or reservation layout in calendar will be more easy to mornitor. ...
See full reviewOwner
1.6002370831269 months ago
Verified
... I would like to suggest on Calendar preview as the device is small, changing output or reservation layout in calendar will be more easy to mornitor. ...
See full reviewOwner
1.6002370832564 months ago
Verified
... I would like to suggest on Calendar preview as the device is small, changing output or reservation layout in calendar will be more easy to mornitor. ...
See full reviewOwner
1.6002370833811 months ago
Verified
... Can't extract the data we input. We need a report that shows the names of guests in each room on any given date. We enter that info with bookings but cannot extract it via a reporting function. We ...
See full reviewOwner
1.600237083504 months ago
Verified
... Can't extract the data we input. We need a report that shows the names of guests in each room on any given date. We enter that info with bookings but cannot extract it via a reporting function. We ...
See full reviewOwner
1.6002370836268 months ago
Verified
... Can't extract the data we input. We need a report that shows the names of guests in each room on any given date. We enter that info with bookings but cannot extract it via a reporting function. We ...
See full reviewOwner
1.6002370837474 months ago
Verified
... Can't extract the data we input. We need a report that shows the names of guests in each room on any given date. We enter that info with bookings but cannot extract it via a reporting function. We ...
See full reviewOwner
1.600237083868 months ago
Verified
... Can't extract the data we input. We need a report that shows the names of guests in each room on any given date. We enter that info with bookings but cannot extract it via a reporting function. We ...
See full reviewOwner
1.6002370839919 months ago
Verified
... Can't extract the data we input. We need a report that shows the names of guests in each room on any given date. We enter that info with bookings but cannot extract it via a reporting function. We ...
See full reviewOwner
1.6002370841174 months ago
Verified
... Can't extract the data we input. We need a report that shows the names of guests in each room on any given date. We enter that info with bookings but cannot extract it via a reporting function. We need this info to ease ...
See full reviewOwner
1.6002370842436 months ago
Verified
... Little Hotelier is about the best system out there for any hotel/resort/vacation rental property. I'm a contractor that sets up new hotels/resorts and I use it often in my contracts. So easy to teach ...
See full reviewOwner
1.6002370843664 months ago
Verified
... Can't extract the data we input. We need a report that shows the names of guests in each room on any given date. We enter that info with bookings but cannot extract it via a reporting function. We ...
See full reviewOwner
1.6002370844907 months ago
Verified
... Little Hotelier is about the best system out there for any hotel/resort/vacation rental property. I'm a contractor that sets up new hotels/resorts and I use it often in my contracts. So easy to teach ...
See full reviewOwner
1.6002370846132 months ago
Verified
... Little Hotelier is about the best system out there for any hotel/resort/vacation rental property. I'm a contractor that sets up new hotels/resorts and I use it often in my contracts. So easy to teach ...
See full reviewOwner
1.6002370847413 months ago
Verified
... Can't extract the data we input. We need a report that shows the names of guests in each room on any given date. We enter that info with bookings but cannot extract it via a reporting function. We need this info to ease check ...
See full reviewOwner
1.6002370848637 months ago
Verified
... Little Hotelier is about the best system out there for any hotel/resort/vacation rental property. I'm a contractor that sets up new hotels/resorts and I use it often in my contracts. So easy to teach ...
See full reviewOwner
1.6002370849862 months ago
Verified
... Can't extract the data we input. We need a report that shows the names of guests in each room on any given date. We enter that info with bookings but cannot extract it via a reporting function. We ...
See full reviewOwner
1.600237085109 months ago
Verified
... Can't extract the data we input. We need a report that shows the names of guests in each room on any given date. We enter that info with bookings but cannot extract it via a reporting function. We ...
See full reviewOwner
1.6002370852304 months ago
Verified
... Can't extract the data we input. We need a report that shows the names of guests in each room on any given date. We enter that info with bookings but cannot extract it via a reporting function. We need this info to ease ...
See full reviewOwner
1.6002370853502 months ago
Verified
... Can't extract the data we input. We need a report that shows the names of guests in each room on any given date. We enter that info with bookings but cannot extract it via a reporting function. We ...
See full reviewTech
1.6002370854704 months ago
Verified
... It is a bit time consuming to double check pricing on our rooms that are set for the year. A way to export a report showing the price set for each room for the entire year would be helpful! ...
See full reviewTech
1.6002370855884 months ago
Verified
... It is a bit time consuming to double check pricing on our rooms that are set for the year. A way to export a report showing the price set for each room for the entire year would be helpful! ...
See full reviewOwner
1.6002370857079 months ago
Verified
... Horrible Customer Service - Old Technology ...
See full reviewOwner
1.6002370858374 months ago
Verified
... The customer service is horrible. I tried the 30 day free trial. I sent multiple messages to the sales agent asking about functionality and never received responses. Despite them sending me requests ...
See full reviewOwnet
1.697011279509 months ago
Verified
... Improved the issue of switching names and surnames in the Front desk calendar and improved the speed of the software. Overall, it is good. ...
See full reviewOwnet
1.697011279633 months ago
Verified
... Improved the issue of switching names and surnames in the Front desk calendar and improved the speed of the software. Overall, it is good. ...
See full reviewOwner
1.6970112797584 months ago
Verified
... I use Little Hotelier for manage backend of hotel. It make my life easier and can sale hotel in many platform. ...
See full reviewOwner
1.6970112798809 months ago
Verified
... Sometime have over booking. And confuse some of feature. Need Thai video for guide how to use in some feature. ...
See full reviewOwner
1.697011280003 months ago
Verified
... Difficult to verify when I change the device, sometimes it’s happen on weekend but I want to contact Thai support. ...
See full reviewHead Admin
1.6970112801269 months ago
Verified
... First of all, your staff has been excellent in taking care of and following up with us. They are always ready to assist, and we can truly feel it. Managing room closures or openings simultaneously is seamless with Little Hotelier (LH), making our operations more convenient ...
See full reviewHead Admin
1.6970112802483 months ago
Verified
... First of all, your staff has been excellent in taking care of and following up with us. They are always ready to assist, and we can truly feel it. Managing room closures or openings simultaneously is seamless with Little Hotelier (LH), making our operations more convenient and reducing errors like double bookings. However, the process of changing security ...
See full reviewHead Admin
1.6970112803693 months ago
Verified
... First of all, your staff has been excellent in taking care of and following up with us. They are always ready to assist, and we can truly feel it. Managing room closures or openings simultaneously is seamless with Little Hotelier (LH), making our operations more convenient and reducing errors like double bookings. However, the process of changing security passwords caused a bit of inconvenience. It was frustrating ...
See full reviewHead Admin
1.6970112804936 months ago
Verified
... First of all, your staff has been excellent in taking care of and following up with us. They are always ready to assist, and we can truly feel it. Managing room closures or openings simultaneously is seamless with Little Hotelier (LH), making our operations more convenient and reducing errors like double bookings. However, the process of changing security passwords caused a bit of inconvenience ...
See full reviewOwner
1.6970112807359 months ago
Verified
... Reports could include more granular data, such as customer demographics, to help us better target marketing efforts. but overall I still like it. ...
See full reviewOwner
1.6970112808632 months ago
Verified
... The interface is simple yet powerful, and adding a Facebook booking link has helped us reduce dependency on OTAs. Overall it's good. ...
See full reviewOwner
1.6970112809857 months ago
Verified
... The simple interface is ideal for small teams, and the Facebook booking link integration has been a game-changer for direct sales. ...
See full reviewOwner
1.6970112811044 months ago
Verified
... The simple interface is ideal for small teams, and the Facebook booking link integration has been a game-changer for direct sales. ...
See full reviewOwner
1.6970112812302 months ago
Verified
... The reporting feature could be enhanced to include more customizable options, allowing for deeper insights into booking trends. but it's still great platform. ...
See full reviewMarketing Manager
1.5679790232852 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewMarketing Manager
1.5679790234061 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewMarketing
1.5679790235245 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewMarketing
1.5679790236462 months ago
Verified
... I like that the booking system is easy to understand and easy to work with, it takes very little time and saves the staff time. ...
See full reviewMarketing
1.5679790237642 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewMarketing
1.5679790238844 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewMarketing
1.5679790240057 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewMarketing
1.5679790241282 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewOwner
1.567979024257 months ago
Verified
... Little Hotelier's ease of use and comprehensive features make it ideal for small properties. It simplifies daily operations and saves time while boosting productivity. ...
See full reviewOwner
1.5679790243765 months ago
Verified
... Little Hotelier's ease of use and comprehensive features make it ideal for small properties. It simplifies daily operations and saves time while boosting productivity. ...
See full reviewOwner
1.5679790244993 months ago
Verified
... Nothing to improve. The system works flawlessly, providing all the tools and features we need to successfully manage our small property. ...
See full reviewOwner
1.5679790246214 months ago
Verified
... Nothing to improve. The system works flawlessly, providing all the tools and features we need to successfully manage our small property. ...
See full reviewOwner
1.5679790247469 months ago
Verified
... The platform is user-friendly, integrates seamlessly with OTAs, and offers excellent customer support. It ensures smooth operations and significantly improves our management processes. ...
See full reviewOwner
1.5679790248675 months ago
Verified
... The platform is user-friendly, integrates seamlessly with OTAs, and offers excellent customer support. It ensures smooth operations and significantly improves our management processes. ...
See full reviewOwner
1.5679790249869 months ago
Verified
... Little Hotelier is simple to use, offers excellent features for reservations and channel management, and provides a reliable way to handle all operations effectively. ...
See full reviewOwner
1.5679790251057 months ago
Verified
... The platform could include an accounting and POS system. Adding these features would create a seamless experience without needing other vendors. ...
See full reviewOwner
1.5679790252263 months ago
Verified
... Everything is great with Little Hotelier. It provides all the features needed for small hotels to manage their operations effortlessly and successfully. ...
See full reviewOwner
1.5679790253442 months ago
Verified
... Little Hotelier provides a user-friendly interface, smooth OTA integration, and effective tools for managing bookings and reports. It simplifies operations and saves valuable time. ...
See full reviewOwner
1.5679790254652 months ago
Verified
... The platform is intuitive, reliable, and designed with small hotels in mind. It ensures smooth reservations, streamlined processes, and excellent overall performance. ...
See full reviewOwner
1.5679790255873 months ago
Verified
... Nothing needs improvement. Little Hotelier delivers exactly what small hotels need, with all its features working seamlessly to make operations easier. ...
See full reviewOwner
1.5679790257187 months ago
Verified
... Nothing needs improvement. Little Hotelier delivers exactly what small hotels need, with all its features working seamlessly to make operations easier. ...
See full reviewOwner
1.5679790258397 months ago
Verified
... The platform is intuitive, reliable, and designed with small hotels in mind. It ensures smooth reservations, streamlined processes, and excellent overall performance. ...
See full reviewOwner
1.5679790259618 months ago
Verified
... No improvements are necessary. The software already provides a flawless experience, meeting all the requirements for managing a small hotel effectively. ...
See full reviewOwner
1.5679790260857 months ago
Verified
... Little Hotelier combines efficiency, ease of use, and robust functionality. It integrates smoothly with OTAs and keeps daily management simple and stress-free. ...
See full reviewOwner
1.5679790262127 months ago
Verified
... The platform is intuitive, offers excellent features, and ensures smooth communication with OTAs. It greatly enhances efficiency and streamlines hotel management. ...
See full reviewOwner
1.5679790263362 months ago
Verified
... Ideal Solution for Small Hotel Operations ...
See full reviewOwner
1.5679790264565 months ago
Verified
... Frequent password change prompts are inconvenient. Adjusting the system to require fewer password updates would improve overall usability for hotel managers. ...
See full reviewOwner
1.5679790265786 months ago
Verified
... Sometimes, overbooking occurs despite the system's features. Improving synchronization with OTAs to prevent this issue would make it even more reliable. ...
See full reviewOwner
1.567979026701 months ago
Verified
... Sometimes, overbooking occurs despite the system's features. Improving synchronization with OTAs to prevent this issue would make it even more reliable. ...
See full reviewOwner
1.5679790268242 months ago
Verified
... Sometimes, overbooking occurs despite the system's features. Improving synchronization with OTAs to prevent this issue would make it even more reliable. ...
See full reviewOwner
1.5679790269444 months ago
Verified
... Little Hotelier simplifies booking management, automates tasks, and provides clear reporting tools. It’s an essential tool for running small hotels smoothly. ...
See full reviewOwner
1.5679790270662 months ago
Verified
... Little Hotelier simplifies booking management, automates tasks, and provides clear reporting tools. It’s an essential tool for running small hotels smoothly. ...
See full reviewOwner
1.5679790271946 months ago
Verified
... Overbooking occurs occasionally, which can create challenges. A stronger system to prevent this issue would make the platform even better for users. ...
See full reviewOwner
1.5679790273197 months ago
Verified
... Overbooking occurs occasionally, which can create challenges. A stronger system to prevent this issue would make the platform even better for users. ...
See full reviewOwner
1.567979027441 months ago
Verified
... Overbooking occurs occasionally, which can create challenges. A stronger system to prevent this issue would make the platform even better for users. ...
See full reviewOwner
1.5679790275638 months ago
Verified
... Overbooking occurs occasionally, which can create challenges. A stronger system to prevent this issue would make the platform even better for users. ...
See full reviewOwner
1.56797902769 months ago
Verified
... Little Hotelier simplifies booking management, automates tasks, and provides clear reporting tools. It’s an essential tool for running small hotels smoothly. ...
See full reviewOwner
1.5679790278132 months ago
Verified
... It would be helpful to have pop-up notifications showing the number of room nights booked. This feature would enhance usability and convenience. ...
See full reviewOwner
1.5679790279361 months ago
Verified
... It would be helpful to have pop-up notifications showing the number of room nights booked. This feature would enhance usability and convenience. ...
See full reviewOwner
1.5679790280597 months ago
Verified
... The platform is user-friendly, efficient, and packed with features that make booking management and daily operations smooth and stress-free for hotel staff. ...
See full reviewOwner
1.567979028181 months ago
Verified
... Adding notifications with room night booking details as pop-ups would be a valuable improvement, providing instant insights for better decision-making. ...
See full reviewOwner
1.5679790283001 months ago
Verified
... Little Hotelier simplifies managing bookings, payments, and OTAs. Its functionality and reliability make it an essential tool for small hotels. ...
See full reviewOwner
1.5679790284207 months ago
Verified
... Little Hotelier simplifies managing bookings, payments, and OTAs. Its functionality and reliability make it an essential tool for small hotels. ...
See full reviewOwner
1.5679790285409 months ago
Verified
... A pop-up notification system displaying room night bookings would be a fantastic addition, helping users stay updated on their property’s performance. ...
See full reviewOwner
1.5679790286679 months ago
Verified
... A pop-up notification system displaying room night bookings would be a fantastic addition, helping users stay updated on their property’s performance. ...
See full reviewOwner
1.5679790287903 months ago
Verified
... A pop-up notification system displaying room night bookings would be a fantastic addition, helping users stay updated on their property’s performance. ...
See full reviewOwner
1.5679790289139 months ago
Verified
... Little Hotelier simplifies managing bookings, payments, and OTAs. Its functionality and reliability make it an essential tool for small hotels. ...
See full reviewOwner
1.567979029033 months ago
Verified
... Little Hotelier simplifies managing bookings, payments, and OTAs. Its functionality and reliability make it an essential tool for small hotels. ...
See full reviewOwner
1.5679790291581 months ago
Verified
... Including pop-up notifications that display the number of room nights booked would add great value and help users track bookings easily. ...
See full reviewOwner
1.5679790292809 months ago
Verified
... The platform is easy to navigate and integrates well with OTAs. It simplifies operations and provides all the features needed for smooth hotel management. ...
See full reviewOwner
1.5679790294041 months ago
Verified
... Adding real-time pop-up notifications showing room night bookings would make the system even more efficient and help with quick updates. ...
See full reviewOwner
1.567979029527 months ago
Verified
... Little Hotelier is very user-friendly. The calendar view makes it easy to manage bookings, and the system ensures room allotments are handled seamlessly. ...
See full reviewOwner
1.5679790296513 months ago
Verified
... The calendar interface is intuitive and allows easy booking management. There’s no need to stress about opening or closing room allotments manually. ...
See full reviewOwner
1.5679790297749 months ago
Verified
... The calendar interface is intuitive and allows easy booking management. There’s no need to stress about opening or closing room allotments manually. ...
See full reviewOwner
1.567979029897 months ago
Verified
... The platform simplifies booking management with its easy-to-navigate calendar. It’s efficient and eliminates the hassle of managing room allotments manually. ...
See full reviewOwner
1.5679790300217 months ago
Verified
... The platform simplifies booking management with its easy-to-navigate calendar. It’s efficient and eliminates the hassle of managing room allotments manually. ...
See full reviewOwner
1.5679790301471 months ago
Verified
... The platform simplifies booking management with its easy-to-navigate calendar. It’s efficient and eliminates the hassle of managing room allotments manually. ...
See full reviewOwner
1.56797903028 months ago
Verified
... Adding a QR code option for payments in the gateway would be an excellent addition, making the payment process more seamless and modern. ...
See full reviewOwner
1.5679790304017 months ago
Verified
... Sometimes, the mobile app can be slow. Improving the app’s performance and responsiveness would enhance the overall user experience, especially when managing bookings on-the-go. ...
See full reviewOwner
1.5679790305257 months ago
Verified
... Great Tool for Managing Hotel Operations ...
See full reviewowner
1.56797903065 months ago
Verified
... The platform is intuitive and simplifies booking management. It’s easy for staff to navigate, making it a great choice for small hotel operations. ...
See full reviewowner
1.5679790307706 months ago
Verified
... The app can sometimes be slow, which can be frustrating when trying to access information quickly. A performance boost would make it even better. ...
See full reviewowner
1.5679790308886 months ago
Verified
... The app can sometimes be slow, which can be frustrating when trying to access information quickly. A performance boost would make it even better. ...
See full reviewOwner
1.5679790310088 months ago
Verified
... Reliable, Yet Needs Performance Tweaks ...
See full reviewOwner
1.5679790311272 months ago
Verified
... Occasionally, the app runs slowly, especially when accessing certain features. Enhancing the speed and responsiveness of the app would be a valuable improvement. ...
See full reviewOwner
1.5679790312489 months ago
Verified
... Occasionally, the app runs slowly, especially when accessing certain features. Enhancing the speed and responsiveness of the app would be a valuable improvement. ...
See full reviewOwner
1.5679790313698 months ago
Verified
... The system is reliable and easy to navigate. The calendar and booking management features are especially helpful, and it integrates seamlessly with other tools. ...
See full reviewOwner
1.5679790314882 months ago
Verified
... The system is reliable and easy to navigate. The calendar and booking management features are especially helpful, and it integrates seamlessly with other tools. ...
See full reviewGeneral Manager
1.5679790316181 months ago
Verified
... What we like most about your software is its ease of use and high efficiency. It helps us seamlessly manage all our booking channels, automate processes, and get a real-time overview of our sales. We ...
See full reviewGeneral Manager
1.5679790317555 months ago
Verified
... What we like most about your software is its ease of use and high efficiency. It helps us seamlessly manage all our booking channels, automate processes, and get a real-time overview of our sales. We ...
See full reviewOwner
1.5034629028562 months ago
Verified
... We use Little Hotelier to manage our property easily by see all reservations together. We found that there are increasing number from Agoda & bookings after we used system as well. ...
See full reviewOwner
1.5034629029813 months ago
Verified
... Easy system, can see all reservation ...
See full reviewOwner
1.5034629031089 months ago
Verified
... Easy system, can see all reservation ...
See full reviewOwner
1.5034629032303 months ago
Verified
... Little hotelier is the simple system that allow me to pass the jobs of hotel to my staff very easy. I can also checked all reservations by phone which is very simple. ...
See full reviewOwner
1.5034629033505 months ago
Verified
... Little hotelier is the simple system that allow me to pass the jobs of hotel to my staff very easy. I can also checked all reservations by phone which is very simple. ...
See full reviewOwner
1.5034629034733 months ago
Verified
... The other thing that made us use little hotelier for long time is Khun Parn Thanarat, I appreciate his support on all the case & any issue. If I need any support with the system, I can always ping ...
See full reviewOwner
1.5034629035966 months ago
Verified
... Some parts in the system we don't really fully understand. Little Hotelier should provide more training session for existing customer. I had experience to join some webinar & event, it's really good ...
See full reviewOwner
1.5034629037149 months ago
Verified
... Some parts in the system we don't really fully understand. Little Hotelier should provide more training session for existing customer. I had experience to join some webinar & event, it's really good ...
See full reviewOwner
1.5034629038366 months ago
Verified
... Some parts in the system we don't really fully understand. Little Hotelier should provide more training session for existing customer. I had experience to join some webinar & event, it's really good ...
See full reviewmanager
1.5034629039557 months ago
Verified
... From my perspective, I joined Nk Guesthouse and when I found it has little hotelier support. At the first time I am afraid to use it since I had no experience with it before. But when I train finish I found it's very simple & useful system to help manage booking and see all the report ...
See full reviewmanager
1.5034629040759 months ago
Verified
... From my perspective, I joined Nk Guesthouse and when I found it has little hotelier support. At the first time I am afraid to use it since I had no experience with it before. But when I train finish I found it's very simple ...
See full reviewOwner
1.5034629042111 months ago
Verified
... As I am the owner, and beside the hotel owner. I also have another business so I am quite busy. Little Hotelier helps me take care everything about reservations - checking in-out, record payment, ...
See full reviewOwner
1.5034629043373 months ago
Verified
... We had experience that sometimes the rate that customers booked from OTA did not match with the minimum rate we set in the system. I would suggest that if Little Hotelier can do a full control with promotion and prices ...
See full reviewOwner
1.5034629044598 months ago
Verified
... We had experience that sometimes the rate that customers booked from OTA did not match with the minimum rate we set in the system. I would suggest that if Little Hotelier can do a full control with ...
See full reviewOwner
1.5034629045856 months ago
Verified
... Would be great if the report in little hotelier can have the report that we can print out & send to Immigration. Now we have to do manual every month. ...
See full reviewOwner
1.5034629047103 months ago
Verified
... I like the little hotelier mobile application since It's very simple to use. Everyday I can see the booking with Mobile phone, updating the price and do many things with just open application. ...
See full reviewOwner
1.5034629048424 months ago
Verified
... For me Little hotelier is a worthwhile system, the price is not too cheep or too high comparing with feautures & capability. ...
See full reviewManager
1.5034629049727 months ago
Verified
... For the house keeping feature, It shows room status, but there are no detailed cleaning schedules or advanced tools for housekeeping. ...
See full reviewOwner
1.4712048405851 months ago
Verified
... I want the system to allow attaching payment slips directly into the system, making it easier and more accurate to verify customer transactions. ...
See full reviewOwner
1.4712048407183 months ago
Verified
... I want the system to allow attaching payment slips directly into the system, making it easier and more accurate to verify customer transactions. ...
See full reviewOwner
1.4712048408434 months ago
Verified
... Enable viewing all information in one place, providing quick access to customer details and allowing faster processing o f requests. ...
See full reviewOwner
1.4712048409636 months ago
Verified
... Enable viewing all information in one place, providing quick access to customer details and allowing faster processing o f requests. ...
See full reviewOwner
1.4712048410924 months ago
Verified
... Enable viewing all information in one place, providing quick access to customer details and allowing faster processing o f requests. ...
See full reviewOwner
1.4712048412164 months ago
Verified
... Enable viewing all information in one place, providing quick access to customer details and allowing faster processing o f requests. ...
See full reviewOwner
1.4712048413377 months ago
Verified
... I want the system to allow attaching payment slips directly into the system, making it easier and more accurate to verify customer transactions. ...
See full reviewOwner
1.4712048414568 months ago
Verified
... I want the system to allow attaching payment slips directly into the system, making it easier and more accurate to verify customer transactions. ...
See full reviewOwner
1.4712048415834 months ago
Verified
... I want the system to allow attaching payment slips directly into the system, making it easier and more accurate to verify customer transactions. ...
See full reviewOwner
1.4712048417059 months ago
Verified
... At Shada Chiangmai is one of my business that I am taking care, with Little Hotelier I can manage hotel from everywhere and check reservations with my staff by just open calendar in system everyday. ...
See full reviewOwner
1.4712048418313 months ago
Verified
... At Shada Chiangmai is one of my business that I am taking care, with Little Hotelier I can manage hotel from everywhere and check reservations with my staff by just open calendar in system everyday. ...
See full reviewOwner
1.4712048421983 months ago
Verified
... The other thing we like in Little Hotelier is the report tab. Sometimes I would like to know what's the occupancy & which OTAs give us the booking. We can check it with report tab. ...
See full reviewFront
1.471204842441 months ago
Verified
... The calendar in Little hotelier is clear and easy to use. I can see all my bookings at a glance and adjust or block rooms when needed. ...
See full reviewFront
1.4712048425635 months ago
Verified
... The calendar in Little hotelier is clear and easy to use. I can see all my bookings at a glance and adjust or block rooms when needed. ...
See full reviewFront
1.4712048426938 months ago
Verified
... The calendar in Little hotelier is clear and easy to use. I can see all my bookings at a glance and adjust or block rooms when needed. ...
See full reviewFront
1.4712048429398 months ago
Verified
... In Lilttle hotelier system, I can get basic reports on how well my hotel is doing, like occupancy rates and revenue. These are useful for planning. ...
See full reviewCEO
1.4712048431941 months ago
Verified
... Cost: While Little Hotelier offers a complete set of features, it can be more expensive compared to other systems that offer basic or fewer features. ...
See full reviewCEO
1.4712048433177 months ago
Verified
... Operational Efficiency: The system's automation and seamless integration with various platforms reduce manual work and improve the overall efficiency of hotel management. Real-Time Data Updates: With cloud ...
See full reviewCEO
1.4712048434424 months ago
Verified
... Operational Efficiency: The system's automation and seamless integration with various platforms reduce manual work and improve the overall efficiency of hotel management. Real-Time Data Updates: With ...
See full reviewFD
1.4712048435629 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewFD
1.4712048436869 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewFD
1.4712048438109 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewFD
1.4712048439356 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewFD
1.4712048440573 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewManager
1.4389467799276 months ago
Verified
... Little hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewManager
1.4389467800519 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometimes. ...
See full reviewOwner
1.4389467801759 months ago
Verified
... Little hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.4389467802987 months ago
Verified
... Little hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.4389467804178 months ago
Verified
... Little hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.4389467805384 months ago
Verified
... Little hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.4389467806582 months ago
Verified
... Little hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.4389467807818 months ago
Verified
... Little hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.4389467809028 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometimes. ...
See full reviewOwner
1.4389467810241 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometimes. ...
See full reviewOwner
1.438946781154 months ago
Verified
... Mobile app: I need full function same as browser because I’m always out of office. Also my staff using Android but some room type did not show full details. ...
See full reviewOwner
1.4389467812754 months ago
Verified
... The booking engine: easy to make a booking link with calendar, mobile app which I use the most. Sent invoice via calendar. ...
See full reviewOwner
1.438946781396 months ago
Verified
... Mobile app: I need full function same as browser because I’m always out of office. Also my staff using Android but some room type did not show full details. ...
See full reviewOwner
1.4389467815192 months ago
Verified
... Lacking of time sometimes did not update real time. Also mobile app my staff using Android I think sometimes delay update. ...
See full reviewOwner
1.4389467816413 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometimes. ...
See full reviewOwner
1.4389467817619 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometimes. ...
See full reviewOwner
1.4389467818802 months ago
Verified
... Little hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.4389467820012 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometimes. ...
See full reviewOwner
1.4389467821214 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometimes. ...
See full reviewOwner
1.4389467822409 months ago
Verified
... Little hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewFront desk
1.4389467823697 months ago
Verified
... I am staff at Nk guesthouse, I use Little hotelier everyday for creating bookings. It’s very good system for reservation process. ...
See full reviewFront manager
1.4389467824929 months ago
Verified
... From my perspective, since I am using it everyday it is a good system that help us to check allotment & managing all reservations together. I always use it by mobile application as well. ...
See full reviewFront manager
1.4389467826292 months ago
Verified
... It takes times to understand all features in the system at early stage. Would be nice if Little hotelier can provide guidebook in Thai. ...
See full reviewFront manager
1.4389467828711 months ago
Verified
... In Little hotelier features I like is report tab, in front manager role, It’s very easy for me to check&summary everything such as revenue, occupancy room blocked and all stats that owner need to ...
See full reviewFront manager
1.4389467829954 months ago
Verified
... In Little hotelier features I like is report tab, in front manager role, It’s very easy for me to check&summary everything such as revenue, occupancy room blocked and all stats that owner need to ...
See full reviewFront manager
1.438946783116 months ago
Verified
... In Little hotelier features I like is report tab, in front manager role, It’s very easy for me to check&summary everything such as revenue, occupancy room blocked and all stats that owner need to ...
See full reviewFront manager
1.4389467833572 months ago
Verified
... The little hotelier is the realtime system update. I had experienced about updating price in system and when I check the price on OTA after I changed it in the system, it show the adjusted price very ...
See full reviewFront manager
1.4389467834901 months ago
Verified
... The little hotelier is the realtime system update. I had experienced about updating price in system and when I check the price on OTA after I changed it in the system, it show the adjusted price very ...
See full reviewAdmind
1.4389467837332 months ago
Verified
... Little Hotelier has been a game-changer for managing our villa bookings across Airbnb, Booking.com, and Agoda. The channel manager ensures that availability and rates are synchronized in real-time across all platforms, minimizing the risk of double bookings. The centralized ...
See full reviewOwner
1.4389467838523 months ago
Verified
... Insight feature that help me to check competitor rates. Additionally the mobile apps that can allow me to manage my property everywhere. ...
See full reviewOwner
1.4389467839736 months ago
Verified
... The reporting, like no show. And maybe let the property to be able to input reservation source if its an offline guest. ...
See full reviewOwner
1.4389467841054 months ago
Verified
... The reporting, like no show. And maybe let the property to be able to input reservation source if its an offline guest. ...
See full reviewOwner
1.4389467842268 months ago
Verified
... The reporting, like no show. And maybe let the property to be able to input reservation source if its an offline guest. ...
See full reviewVilla Owner
1.4389467843552 months ago
Verified
... Safe our times for control online platforms. Open and close room available also easy. Good Job Little Hotelier software and manage. ...
See full reviewVilla Owner
1.4389467844754 months ago
Verified
... Safe our times for control online platforms. Open and close room available also easy. Good Job Little Hotelier software and manage. ...
See full reviewVilla Owner
1.4389467846035 months ago
Verified
... Safe our times for control online platforms. Open and close room available also easy. Good Job Little Hotelier software and manage. ...
See full reviewVilla Owner
1.4389467847394 months ago
Verified
... More options for promotions for direct booking. More alert if any room sold.Reminder if any room due for check in prior the day. ...
See full reviewVilla Owner
1.438946784866 months ago
Verified
... Safe our times for control online platforms. Open and close room available also easy. Good Job Little Hotelier software and manage. ...
See full reviewVilla Owner
1.4389467849884 months ago
Verified
... More options for promotions for direct booking. More alert if any room sold.Reminder if any room due for check in prior the day. ...
See full reviewOwner
1.4389467851098 months ago
Verified
... little hotelier is easy to use, I use it in application to see all the bookings coming. I have 3 channels for selling room in OTAs. ...
See full reviewOwner
1.4389467852333 months ago
Verified
... little hotelier is easy to use, I use it in application to see all the bookings coming. I have 3 channels for selling room in OTAs. ...
See full reviewOwner
1.4389467853577 months ago
Verified
... For the direct booking, it should has the payment tools that customer can pay before stay date. It quite important for small property. ...
See full reviewOwner
1.4389467854809 months ago
Verified
... Improve the previous client lookup or autofill when doing a manual reservation. It's a little clunky to use. Also would be nice to be able to use established codes from Direct Booking when doing a ...
See full reviewOwner
1.4389467856179 months ago
Verified
... Improve the previous client lookup or autofill when doing a manual reservation. It's a little clunky to use. Also would be nice to be able to use established codes from Direct Booking when doing a ...
See full reviewOwner
1.4389467857389 months ago
Verified
... Improve the previous client lookup or autofill when doing a manual reservation. It's a little clunky to use. Also would be nice to be able to use established codes from Direct Booking when doing a ...
See full reviewOwner
1.4389467858583 months ago
Verified
... Improve the previous client lookup or autofill when doing a manual reservation. It's a little clunky to use. Also would be nice to be able to use established codes from Direct Booking when doing a ...
See full reviewReceptionist
1.4389467862269 months ago
Verified
... The option of change between a human and a IA after the first question so you can feel more certain. ...
See full reviewReceptionist
1.438946786381 months ago
Verified
... Could it be the AI´s answers, so it's not just a half-baked solution and actually check your real problem. ...
See full reviewGerencia
1.4389467865065 months ago
Verified
... Ease of Reservations #reservations and check-in ...
See full reviewGerencia
1.4389467866334 months ago
Verified
... Maybe we could put a brief description of the functions of the three icons in the initial menu, so we know their function. We are integrating ourselves into the administration and there are too many ...
See full reviewGerencia
1.4389467867581 months ago
Verified
... Ease of Reservations #reservations and check-in ...
See full reviewGerencia
1.4389467868813 months ago
Verified
... Ease of Reservations #reservations and check-in ...
See full reviewOwner
1.4066887224884 months ago
Verified
... I use Little hotelier everyday and it helps me improve reservation process a lot, I have no more over booking case from online booking & direct booking. ...
See full reviewOwner
1.4066887226228 months ago
Verified
... I use Little hotelier everyday and it helps me improve reservation process a lot, I have no more over booking case from online booking & direct booking. ...
See full reviewSales Coordinator
1.4066887229936 months ago
Verified
... Currently in the initial phase of use. I like the automatic alotment cut-off feature where we don't have to manually adjust it one by one. ...
See full reviewManager
1.4066887231149 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full reviewManager
1.4066887232381 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full reviewOwner
1.4066887233572 months ago
Verified
... Good hotel support. I really like the system, especially when we receive exceptional support from the team, as it greatly enhances our overall experience and efficiency. ...
See full reviewOwner
1.4066887234789 months ago
Verified
... The system should be improved to allow for splitting reservations within the same room types, enabling them to be assigned to different room numbers, which would provide greater flexibility in ...
See full reviewOwner
1.4066887236018 months ago
Verified
... The system should be improved to allow for splitting reservations within the same room types, enabling them to be assigned to different room numbers, which would provide greater flexibility in ...
See full reviewOwner
1.4066887237235 months ago
Verified
... The system should be improved to allow for splitting reservations within the same room types, enabling them to be assigned to different room numbers, which would provide greater flexibility in ...
See full reviewOwner
1.4066887238486 months ago
Verified
... The system should be improved to allow for splitting reservations within the same room types, enabling them to be assigned to different room numbers, which would provide greater flexibility in ...
See full reviewOwner
1.4066887239744 months ago
Verified
... The system should be improved to allow for splitting reservations within the same room types, enabling them to be assigned to different room numbers, which would provide greater flexibility in management ...
See full review民宿管家
1.4066887241066 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track ...
See full review民宿管家
1.4066887242294 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes in revenue, occupancy rates, and other metrics. It automatically imports customer information from the booking websites, which is very convenient. The ability to search ...
See full review民宿管家
1.4066887243489 months ago
Verified
... User friendly, allowing management of all the booking websites where we have listed our properties. ...
See full review民宿管家
1.4066887244874 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes in revenue, occupancy rates, and other metrics. It automatically imports customer information from the booking websites, which is very convenient. The ability to search for orders using the customer's name and booking number is also very helpful. Particularly, since each booking website has its own unique English prefix, it is very useful for filtering orders from specific booking platforms when preparing monthly reports. This helps me quickly cross ...
See full review民宿管家
1.4066887246214 months ago
Verified
... Some booking websites (such as Agoda, Trip.com) have slower update speeds, which can lead to double bookings. Additionally, it is not possible to display different dates and room types within a single reservation, which is a bit unfortunate. I also suggest that the default dates in the "reservation" button in the top-right corner be synchronized with the current calendar date, making it more intuitive to use. Furthermore, I recommend moving the "note" field in the order to a more visible position on the first page of the order. This would help avoid situations where front desk staff may overlook important notes due to staff changes or the order being older, leading to service ...
See full review民宿管家
1.4066887247506 months ago
Verified
... Some booking websites (such as Agoda, Trip.com) have slower update speeds, which can lead to double bookings. Additionally, it is not possible to display different dates and room types within a single ...
See full review民宿管家
1.4066887248764 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes in revenue, occupancy rates, and other metrics. It automatically imports customer information from the booking websites, which is very convenient. The ability to search for orders using the customer's name and booking number is also very helpful. Particularly, since each booking website has its own unique English prefix, it is very useful for filtering orders from specific booking platforms when preparing monthly reports. This helps me quickly cross ...
See full reviewHotel reservation
1.4066887249963 months ago
Verified
... Good system - help reservation process ...
See full reviewHotel reservation
1.4066887251191 months ago
Verified
... The system is okay but I would suggest on the remark tab that all details we have to click into it so we can see information. Would be nice if we can have it show up. ...
See full reviewOwner
1.4066887253603 months ago
Verified
... While it integrates with OTAs well, it lacks features like upselling extras (e.g., tours or meals) or creating personalized packages. ...
See full reviewOwner
1.4066887255037 months ago
Verified
... While it integrates with OTAs well, it lacks features like upselling extras (e.g., tours or meals) or creating personalized packages. ...
See full reviewOwner
1.4066887256493 months ago
Verified
... While it integrates with OTAs well, it lacks features like upselling extras (e.g., tours or meals) or creating personalized packages. ...
See full reviewOwner
1.406688725777 months ago
Verified
... Automated messages and the booking engine don’t offer much flexibility for branding or personalization. Also for the upselling function cannot do personalization as well. ...
See full reviewOwner
1.4066887258998 months ago
Verified
... Automated messages and the booking engine don’t offer much flexibility for branding or personalization. Also for the upselling function cannot do personalization as well. ...
See full reviewOwner
1.4066887260305 months ago
Verified
... Automated messages and the booking engine don’t offer much flexibility for branding or personalization. Also for the upselling function cannot do personalization as well. ...
See full reviewFront
1.4066887261503 months ago
Verified
... Little Hotelier keeps my availability and pricing synced across all OTAs. This eliminates double bookings and ensures accuracy for guests booking through different platforms. ...
See full reviewFront
1.406688726272 months ago
Verified
... It doesn’t offer a way to track or reward repeat guests, which is something I would have liked for my small property. ...
See full reviewFront
1.4066887263978 months ago
Verified
... Little Hotelier keeps my availability and pricing synced across all OTAs. This eliminates double bookings and ensures accuracy for guests booking through different platforms. ...
See full reviewFront
1.4066887265226 months ago
Verified
... It doesn’t offer a way to track or reward repeat guests, which is something I would have liked for my small property. ...
See full reviewFront
1.4066887266435 months ago
Verified
... It doesn’t offer a way to track or reward repeat guests, which is something I would have liked for my small property. ...
See full reviewOwner
1.4066887267678 months ago
Verified
... The system is very simple, I can manage my bookings and respond to guests while on the go using just my phone. ...
See full reviewOwner
1.4066887268903 months ago
Verified
... The system doesn’t provide tools to upsell extras like tours, meals, or late check-outs directly through the platform. Still have to manual for some features. ...
See full reviewOwner
1.4066887270202 months ago
Verified
... The system doesn’t provide tools to upsell extras like tours, meals, or late check-outs directly through the platform. Still have to manual for some features. ...
See full reviewOwner
1.4066887271494 months ago
Verified
... In calendar while it shows room status, it lacks advanced features for scheduling or managing cleaning tasks and record guest request function as well. ...
See full reviewOwner
1.4066887272726 months ago
Verified
... I manage a 5 rooms resort with listings on many OTAs, including Booking.com, Airbnb, Agoda, Expedia, and Hotels.com. Little Hotelier has made it easier to handle reservations and keep everything ...
See full reviewOwner
1.406688727397 months ago
Verified
... In calendar while it shows room status, it lacks advanced features for scheduling or managing cleaning tasks and record guest request function as well. ...
See full reviewOwner
1.4066887275269 months ago
Verified
... I manage a 5 rooms resort with listings on many OTAs, including Booking.com, Airbnb, Agoda, Expedia, and Hotels.com. Little Hotelier has made it easier to handle reservations and keep everything ...
See full reviewOwner/Manager
1.4066887276508 months ago
Verified
... Vibha was most helpful resolving my issue. Made sure everything was working correctly and that I understood what to do. ...
See full reviewOwner
1.3744306633822 months ago
Verified
... In calendar of Little hotelier, it provides full details of customer likes name, telephone number, email and etc. Kt makes us have more details of customer. ...
See full reviewOwner
1.3744306636275 months ago
Verified
... For the direct booking engine features, It would be more powerful system. if it can collect the money to the hotel. ...
See full reviewOwner
1.3744306637466 months ago
Verified
... I can receive bookings from my website(Facebook), which means fewer commissions paid to OTAs. Guests also appreciate having this option. ...
See full reviewOwner
1.3744306639979 months ago
Verified
... The Little Hotelier system provides clear reports on occupancy, revenue, and which OTAs perform best. This helps me plan promotions and adjust my strategy. ...
See full reviewOwner
1.3744306641196 months ago
Verified
... The Little Hotelier system provides clear reports on occupancy, revenue, and which OTAs perform best. This helps me plan promotions and adjust my strategy. ...
See full reviewOwner
1.3744306642413 months ago
Verified
... The Little Hotelier system provides clear reports on occupancy, revenue, and which OTAs perform best. This helps me plan promotions and adjust my strategy. ...
See full reviewOwner
1.3744306643612 months ago
Verified
... The Little Hotelier system provides clear reports on occupancy, revenue, and which OTAs perform best. This helps me plan promotions and adjust my strategy. ...
See full reviewOwner
1.3744306647342 months ago
Verified
... In this Little Hotelier system, it's mobile app, I can manage bookings and check guest details even when I’m not at the property. ...
See full reviewOwner
1.374430664854 months ago
Verified
... In this Little Hotelier system, it's mobile app, I can manage bookings and check guest details even when I’m not at the property. ...
See full reviewOwner
1.3744306651206 months ago
Verified
... In this Little Hotelier system, it's mobile app, I can manage bookings and check guest details even when I’m not at the property. ...
See full reviewManager
1.3744306652468 months ago
Verified
... It's very convenient and helps the hotel operate more efficiently. It saves time in managing bookings, especially when customers cancel; there's no need to manually process cancellations. ...
See full reviewMarketing Manager
1.3744306653685 months ago
Verified
... The Little Hotelier system is a simple. For us, having everything in one place is very convenient. The ability to modify restrictions (rates, minimum length of stay, allotment) on one page and then ...
See full reviewMarketing Manager
1.3744306655025 months ago
Verified
... The Little Hotelier system is a simple. For us, having everything in one place is very convenient. The ability to modify restrictions (rates, minimum length of stay, allotment) on one page and then ...
See full reviewMarketing Manager
1.3744306657471 months ago
Verified
... The Little Hotelier system is a simple. For us, having everything in one place is very convenient. The ability to modify restrictions (rates, minimum length of stay, allotment) on one page and then ...
See full reviewOwner
1.3744306658729 months ago
Verified
... The price is quite high comparing with the revenue we receive, the reason we still use it is the channels to help us see all bookings. ...
See full reviewOwner
1.3744306662459 months ago
Verified
... I use Little Hotelier sometimes since when the setting up process it connected everything together. All bookings will come into same calendar, we can update price & room in the system. ...
See full reviewOwner
1.374430666368 months ago
Verified
... l ike this system because it helps manage room bookings efficiently and is easy to use. It can also be accessed via mobile, automatically updates room availability, and prevents overbooking. ...
See full reviewOwner
1.3744306664934 months ago
Verified
... I would like the functions of Little Hotelier to better meet the needs of managing on a monthly, weekly, and yearly basis.I would like the functions of Little Hotelier to better meet the needs of ...
See full reviewOwner
1.3744306666155 months ago
Verified
... I would like the functions of Little Hotelier to better meet the needs of managing on a monthly, weekly, and yearly basis.I would like the functions of Little Hotelier to better meet the needs of ...
See full reviewOwner
1.3744306668575 months ago
Verified
... I would like the functions of Little Hotelier to better meet the needs of managing on a monthly, weekly, and yearly basis.I would like the functions of Little Hotelier to better meet the needs of ...
See full reviewOwner
1.374430666987 months ago
Verified
... I would like the functions of Little Hotelier to better meet the needs of managing on a monthly, weekly, and yearly basis.I would like the functions of Little Hotelier to better meet the needs of ...
See full reviewOwner
1.3744306672375 months ago
Verified
... The other feature I like in Little Hotelier is I can create different rates for each OTA or run promotions for specific platforms without confusion. ...
See full reviewOwner
1.3744306673619 months ago
Verified
... The system have a basic reports are available but there’s limited ability to dive deeper into trends, like guest demographics or detailed revenue sources. ...
See full reviewOwner
1.374430667491 months ago
Verified
... The system have a basic reports are available but there’s limited ability to dive deeper into trends, like guest demographics or detailed revenue sources. ...
See full reviewOwner
1.3744306676116 months ago
Verified
... The system have a basic reports are available but there’s limited ability to dive deeper into trends, like guest demographics or detailed revenue sources. ...
See full reviewOwner
1.3744306677348 months ago
Verified
... The system have a basic reports are available but there’s limited ability to dive deeper into trends, like guest demographics or detailed revenue sources. ...
See full reviewOwner
1.374430667858 months ago
Verified
... The mobile application version is functional but lacks some features available on the desktop, such as report generation and rate plan adjustments. ...
See full reviewOwner
1.3744306679783 months ago
Verified
... The mobile application version is functional but lacks some features available on the desktop, such as report generation and rate plan adjustments. ...
See full reviewFront Office Manager
1.3744306682213 months ago
Verified
... Thank you for creating such a wonderful system for our property. Thank you.The Little Hotelier system is excellent and simple to use for managing our reservations in one spot. Inventory is quite ...
See full reviewOwner
1.3744306683453 months ago
Verified
... Some of functions in the desktop version can not use in mobile application. Example see full report. Still have to use it in computer. ...
See full reviewOwner
1.3744306684801 months ago
Verified
... Some of functions in the desktop version can not use in mobile application. Example see full report. Still have to use it in computer. ...
See full reviewSales & Marketing
1.3744306686063 months ago
Verified
... LH is a wonderful system for our property. The Little Hotelier system is user friendly and easy to use for managing our reservations in one place. Inventory and mapping are both very simple to use ...
See full reviewSales & Marketing
1.3744306687272 months ago
Verified
... LH is a wonderful system for our property. The Little Hotelier system is user friendly and easy to use for managing our reservations in one place. Inventory and mapping are both very simple to use for our staff as it is easy to understand for novice ...
See full reviewSales & Marketing
1.3744306688542 months ago
Verified
... LH is a wonderful system for our property. The Little Hotelier system is user friendly and easy to use for managing our reservations in one place. Inventory and mapping are both very simple to use ...
See full reviewOwner
1.3744306689822 months ago
Verified
... Beside it easy to use, the other thing we like in Little Hotelier system is - It always send email update to customer when we adjusted room. So we don't need to do manual update to customer. ...
See full reviewOwner
1.374430669101 months ago
Verified
... Beside it easy to use, the other thing we like in Little Hotelier system is - It always send email update to customer when we adjusted room. So we don't need to do manual update to customer. ...
See full reviewAccount Receivable
1.3744306692223 months ago
Verified
... LH is a great system for our property. The Little Hotelier system simplifies our reservation management with its user-friendly interface. Inventory and mapping are both simple and use to new users. ...
See full reviewManager
1.3744306693436 months ago
Verified
... The Little Hotelier system is very user-friendly where we could change all instantly from room types, room rates, minimum length of stay and many others in one system. Furthermore, the LH staff are ...
See full reviewManager
1.3744306694661 months ago
Verified
... LH is a wonderful system for our property needs. This user-friendly LH system will benefit our property management team. Inventory and mapping are extremely user-friendly. System Alerts from the ...
See full reviewOwner
1.3744306695882 months ago
Verified
... I use Little hotelier everyday and it helps me very easy to manage especially on mobile applications. I can update price & room just mobile phone. ...
See full reviewOwner
1.3744306697121 months ago
Verified
... Sometimes the connection & speed of update quite slow. I had experienced with over booking during big festival in Sonkran festival. ...
See full reviewOwner
1.3744306698331 months ago
Verified
... Sometimes the connection & speed of update quite slow. I had experienced with over booking during big festival in Sonkran festival. ...
See full reviewManager
1.3744306699645 months ago
Verified
... LH is a wonderful system for our property with a very competitive too. An easy system to use for managing our inventory and rates. Furthermore, the Little Hotelier smartphone application is really ...
See full reviewHotel Manager
1.374430670087 months ago
Verified
... I look forward to future enhancements, such as the ability to split reservations or book multiple services simultaneously. I'm excited to see the platform continue to evolve and offer even more ...
See full reviewHotel Manager
1.3744306702102 months ago
Verified
... I look forward to future enhancements, such as the ability to split reservations or book multiple services simultaneously. I'm excited to see the platform continue to evolve and offer even more ...
See full reviewHotel Manager
1.3744306703308 months ago
Verified
... One of the most significant advantages of this software is its user friendliness. The intuitive interface makes it easy to navigate, even for those with minimal tech experience. From booking management to room assignments, everything is streamlined and ...
See full reviewOwner
1.34217260606 months ago
Verified
... Sometime speed of the system quite slow, not sure it's about our internet or not, sometime has to refresh system before do reservation. ...
See full reviewOwner
1.3421726061813 months ago
Verified
... The feature I like in Little hotelier is the channel manager & front desk which can see all reservations & guest information from all channels. Easy to check in & check out. ...
See full reviewOwner
1.3421726063 months ago
Verified
... The feature I like in Little hotelier is the channel manager & front desk which can see all reservations & guest information from all channels. Easy to check in & check out. ...
See full reviewOwner
1.3421726064176 months ago
Verified
... Little hotelier support our reservations process a lot, it very easy to check-in check out and adjust the rooms. It also link with OTA and helps us mange room available as well. ...
See full reviewOwner
1.3421726065509 months ago
Verified
... Little hotelier support our reservations process a lot, it very easy to check-in check out and adjust the rooms. It also link with OTA and helps us mange room available as well. ...
See full reviewOwner
1.3421726066738 months ago
Verified
... Make our property looks formal & trust ...
See full reviewOwner
1.3421726067973 months ago
Verified
... Make our property looks formal & trust ...
See full reviewOwner
1.3421726069269 months ago
Verified
... The Little hotelier is a very good technology, Booking engine look profestional and also it's can use from mobile and tablet. It helps our property look trust and customer can book also can check it ...
See full reviewOwner
1.3421726070542 months ago
Verified
... Channel manager helps us adjust the number of available rooms automatically, saving time and preventing overbooking and really love little hotelier. ...
See full reviewOwner
1.3421726071774 months ago
Verified
... Channel manager helps us adjust the number of available rooms automatically, saving time and preventing overbooking and really love little hotelier. ...
See full reviewOwner
1.3421726072969 months ago
Verified
... I want the system to allow attaching payment slips directly into the system because from my side easy to check. ...
See full reviewOwner
1.3421726074253 months ago
Verified
... Enable viewing all information in one place, providing quick access to customer details and allowing faster I really love this function. ...
See full reviewOwner
1.3421726075467 months ago
Verified
... Enable viewing all information in one place, providing quick access to customer details and allowing faster I really love this function. ...
See full reviewOwner
1.3421726076654 months ago
Verified
... Enable viewing all information in one place, providing quick access to customer details and allowing faster I really love this function. ...
See full reviewmarketing
1.3099145432702 months ago
Verified
... I like l love the support from the staff. They are very attentive and take great care when answering questions. ...
See full reviewUser Interface
Functional
Hoteliers often find Little Hotelier to be user-friendly, highlighting the ease of navigation and intuitive layout of its user interface. Users appreciate the straightforward menus and clear presentation of information, which require minimal training to navigate. The visual design is seen as simple and effective, contributing to a professional appearance. The mobile compatibility is praised, allowing staff to manage reservations efficiently from mobile devices. However, some suggest improvements in accessibility features and customization options for dashboards or settings. Overall, the interface is responsive and suitable for first-time users, facilitating smooth daily operations.
Consultant
13.342172669566 months ago
Verified
... For smaller properties (1 room), it would be good to have a one page calendar layout option as well as the linear. Problem with push notifications from online channels, apparently this is being ...
See full reviewConsultant
13.342172669773 months ago
Verified
... Simple and intuitive layout enables most common operations to be accessed easily. Bulk update facility is terrific to be able to update rates etc at a granular level across all channels. ...
See full reviewRestaurant Manager
13.342172669998 months ago
Verified
... The existing menu management features are too simplistic for the dynamic needs of hotel restaurants. A more sophisticated system that can handle various menu types, seasonal changes, and ingredient ...
See full reviewGerente
13.342172670207 months ago
Verified
... Antonia´s attention was outstanding. Always very attentive to collaborate and resolve all concerns. Then Kenya in the onboarding support, very clear and friendly. Regarding the web application, it ...
See full reviewGerente
13.342172670348 months ago
Verified
... Antonia´s attention was outstanding. Always very attentive to collaborate and resolve all concerns. Then Kenya in the onboarding support, very clear and friendly. Regarding the web application, it ...
See full reviewE-Commerce Manager
13.309914605978 months ago
Verified
... What I appreciate the most is the website creation aspect and how the bookings are displayed in the PMS/calendar. This feature facilitates efficient management and optimization of inventory while ...
See full reviewHotel manager
13.277656541594 months ago
Verified
... Easy to mange room of small hotel. Have mobile application and web application. Able to manage room from everywhere. I like and recommend. ...
See full reviewOwner
12.761527509472 months ago
Verified
... We find managing our holiday unit easy and effortless coordinating two separate booking sites which work in sync and enabling to ensure bookings and check outs ...
See full reviewManager
12.406688800003 months ago
Verified
... The look and feel is good. The ability to add many channels could be useful. Still learning some of the elements. ...
See full reviewChief
7.5679791227337 months ago
Verified
... The color coding scheme. It is a shame that we have to completely obliterate it with an inverted color browser extension because the unmodified website has so much white in the background that it ...
See full reviewChief
7.5679791228857 months ago
Verified
... The color coding scheme. It is a shame that we have to completely obliterate it with an inverted color browser extension because the unmodified website has so much white in the background that it ...
See full reviewChief
7.5679791230313 months ago
Verified
... The color coding scheme. It is a shame that we have to completely obliterate it with an inverted color browser extension because the unmodified website has so much white in the background that it ...
See full reviewChief
7.5679791231556 months ago
Verified
... The color coding scheme. It is a shame that we have to completely obliterate it with an inverted color browser extension because the unmodified website has so much white in the background that it ...
See full reviewChief
7.5679791232926 months ago
Verified
... The color coding scheme. It is a shame that we have to completely obliterate it with an inverted color browser extension because the unmodified website has so much white in the background that it ...
See full reviewChief
7.5679791234173 months ago
Verified
... The color coding scheme. It is a shame that we have to completely obliterate it with an inverted color browser extension because the unmodified website has so much white in the background that it ...
See full reviewFRONT DESK MANAGER
5.5679791235394 months ago
Verified
... Good but quite limited. ...
See full reviewFRONT DESK MANAGER
5.5679791236791 months ago
Verified
... It is quite intuitive, simple and fast. It presents very few management problems, making reception work much easier. Visually it is also quite easy. ...
See full reviewFRONT DESK MANAGER
5.5679791238075 months ago
Verified
... It would be necessary to add options such as changing the colors of the reservations, highlighting those with special requests. This would help a lot and would be much faster to expedite the ...
See full reviewFRONT DESK MANAGER
5.5679791239296 months ago
Verified
... It is quite intuitive, simple and fast. It presents very few management problems, making reception work much easier. Visually it is also quite easy. ...
See full reviewFRONT DESK MANAGER
5.5679791240498 months ago
Verified
... Good but quite limited. ...
See full reviewFRONT DESK MANAGER
5.5679791241726 months ago
Verified
... It is quite intuitive, simple and fast. It presents very few management problems, making reception work much easier. Visually it is also quite easy. ...
See full reviewManager
5.5357210597849 months ago
Verified
... The Calendar tab could be improved. The reports could be a bit more complete and it would be nice to have more parameterization options. The inventory tab in the PMS should be as good a product as it ...
See full reviewMarketing & events manager
4.6324952535768 months ago
Verified
... Honestly it's hardly worth mentioning but having flexibility over the details a booking must have before it is able to be saved would be great. For example, the option to prevent staff from being ...
See full reviewMarketing & events manager
4.6324952536974 months ago
Verified
... Honestly it's hardly worth mentioning but having flexibility over the details a booking must have before it is able to be saved would be great. For example, the option to prevent staff from being able to save a booking without entering ...
See full reviewMarketing & events manager
4.6324952538247 months ago
Verified
... Honestly it's hardly worth mentioning but having flexibility over the details a booking must have before it is able to be saved would be great. For example, the option to prevent staff from being ...
See full reviewDeputy Manager
4.6324952539479 months ago
Verified
... LittleHotelier is easy to use and well endowed with features for all types of hoteliers. It is backed by a good support system that will easily assist you with anything you may have a query about. ...
See full reviewCluster Revenue Manager
4.5034629960051 months ago
Verified
... I think you need to improve bit more fast speed as it lags some times, whilst you shift from one option to another, otherwise its awesome for smaller properties. Also, if we can have guest ...
See full reviewHotel director
4.4066888025784 months ago
Verified
... On the front office calendar is very annoying that every time that we pass with the mouse in the reservation the pop window opens all the time. Sometimes is very stressful that we need to wait for ...
See full reviewHotel director
4.4066888027068 months ago
Verified
... On the front office calendar is very annoying that every time that we pass with the mouse in the reservation the pop window opens all the time. Sometimes is very stressful that we need to wait for ...
See full reviewHotel director
4.40668880283 months ago
Verified
... On the front office calendar is very annoying that every time that we pass with the mouse in the reservation the pop window opens all the time. Sometimes is very stressful that we need to wait for ...
See full reviewHotel director
4.4066888029506 months ago
Verified
... On the front office calendar is very annoying that every time that we pass with the mouse in the reservation the pop window opens all the time. Sometimes is very stressful that we need to wait for ...
See full reviewHotel director
4.4066888030791 months ago
Verified
... On the front office calendar is very annoying that every time that we pass with the mouse in the reservation the pop window opens all the time. Sometimes is very stressful that we need to wait for ...
See full reviewonwer
4.4066888032109 months ago
Verified
... *Easiest one to use out of the others. I'm finding it hard to find what I'm like * That would be all I can say if you want an honest answer. We are only a small place. Our review will mean nothing ...
See full reviewonwer
4.4066888033378 months ago
Verified
... *Make sure you can charge each room for extra if booked in a group;* Not all of us are experts in your software. Your staff believe we should be, as stated, you should know this. Hmm, why do you take your child to the Dr when sick? Should you know what's wrong? Better help set up guest engagement. I still can’t get it to work, I gave up trying and asking for help *Make sure that you can make group bookings, some with shorter dates or more extended stays, instead of having to make single bookings; make it so that each room can add items without the whole group getting charged, then work out for 2 hours who had what. Make that if you want to add notes to booking without guests getting what you have added (PTV Note that you can see it on the front ...
See full reviewOwner
4.3744307389841 months ago
Verified
... Channel Manager- changing room configurations and rate changes after renovation.Priya was very insightful of the difficulties I was facing. Her understanding of the software and resolving of the ...
See full reviewManager
4.3099146100866 months ago
Verified
... How it looks or design, i think you should improve with the eye catching one than too old one, goodluck! ...
See full reviewManager
4.3099146102218 months ago
Verified
... How it looks or design, i think you should improve with the eye catching one than too old one, goodluck! ...
See full reviewManager
4.3099146103491 months ago
Verified
... How it looks or design, i think you should improve with the eye catching one than too old one, goodluck! ...
See full reviewHotel Concierge
4.2776565459554 months ago
Verified
... Little Hotelier phone app definitely needs some improvements. I don’t like that I have to scroll the calendar to find the reservation. I wish there was a full one page list of reservations that ...
See full reviewHotel Concierge
4.2776565460865 months ago
Verified
... Little Hotelier phone app definitely needs some improvements. I don’t like that I have to scroll the calendar to find the reservation. I wish there was a full one page list of reservations that ...
See full reviewHotel Concierge
4.2776565462123 months ago
Verified
... Little Hotelier phone app definitely needs some improvements. I don’t like that I have to scroll the calendar to find the reservation. I wish there was a full one page list of reservations that ...
See full reviewHotel Concierge
4.2776565463433 months ago
Verified
... Little Hotelier phone app definitely needs some improvements. I don’t like that I have to scroll the calendar to find the reservation. I wish there was a full one page list of reservations that ...
See full reviewHotel Concierge
4.2776565464766 months ago
Verified
... Little Hotelier phone app definitely needs some improvements. I don’t like that I have to scroll the calendar to find the reservation. I wish there was a full one page list of reservations that comes up in order to date ...
See full reviewHotel Concierge
4.2776565466103 months ago
Verified
... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...
See full reviewHotel Concierge
4.2776565467328 months ago
Verified
... -It’s taking me some time to get use to this system but help is always there when I need it! Any question I have is always answered and explained which is really appreciated. ...
See full reviewHotel Concierge
4.2776565469019 months ago
Verified
... Little Hotelier phone app definitely needs some improvements. I don’t like that I have to scroll the calendar to find the reservation. I wish there was a full one page list of reservations that ...
See full reviewGerente General
4.2453984826266 months ago
Verified
... They could put a sign at the front desk to indicate the rooms that are being cleaned and that our housekeeper can release it from her cell phone so that the receptionist knows when it is ready. ...
See full reviewEcommerce Executive
4.2131404182859 months ago
Verified
... When do mapping, so much loading needed and takes time. It will be better to set all channel rates, derived, etc then click save at once. It will save time ...
See full reviewEcommerce Executive
4.2131404184338 months ago
Verified
... When do mapping, so much loading needed and takes time. It will be better to set all channel rates, derived, etc then click save at once. It will save time ...
See full reviewMarketing specialist
4.180882354052 months ago
Verified
... I like how they were able to send screenshots which really helped in identifying where i was at with the system and what i needed to do. Even when the first person (jay)I was talking to left, me and the second person (cristina) picked up exactly where we left out. Great and timely responses, Cristina made it all very easy to follow and understand. I love that even after all the issues I had mentioned and we were able to resolve, they still wanted to see if i needed further assistance which is awesome considering most other services try to resolve the one issue and then leave. I was having issues with my hotel not showing any availability. They were able to quickly ...
See full reviewHotel/bar manager
4.1808823541805 months ago
Verified
... The layout is easy to see and understand more than other channels I’ve used in the past and the room control is easy to change if needed. ...
See full reviewHotel/bar manager
4.1808823543272 months ago
Verified
... Nothing keep it simple and easy I like the level of use and layouts ideally all rooms should have b and b inc to stop confusion. ...
See full reviewReceptionist
4.180882354509 months ago
Verified
... The guide is in SiteMinder, please update the information. The guide that appears is an old one you should update how to use every app. ...
See full reviewReceptionist
4.1808823547383 months ago
Verified
... The guide is in SiteMinder, please update the information. The guide that appears is an old one you should update how to use every app. ...
See full review
4.148624290379 months ago
Verified
... Real living people in customer service are experts in understanding any question and solving in seconds. LH just upgraded our booking engine. It is FANTASTIC. I believe it is automatic for new accounts. We have been using LH for years and had the old booking engine which not good ...
See full reviewOffice Manager
4.1486242905141 months ago
Verified
... I love the ease in booking a customer manually. And when customers book directly I don't need to do anything. ...
See full reviewProprieter
4.1163662261272 months ago
Verified
... New to Motels, using Little Hotelier and SiteMinder as core system. ...
See full reviewProprieter
4.1163662262672 months ago
Verified
... Simple to learn the basics. Most processes are intuitive. When deeper knowledge and information is needed there is direct support on line if the training material have not given required answer. ...
See full reviewOwner
4.1163662265136 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage my property and also my integrations with OTAs is so valuable. The support teams have always been very helpful when I needed support. The tool it self is somewhat easy to use (there could be a little improvement with usability but for the most part it is easy to use). I had no official training and was able to jump in quickly to use the tool as needed for my business. I would recommend this tool for any small hotel needing the ease of managing rates and availability in one place. Also the reports are very helpful too in understanding my bookings and business. You can get occupancy and financial reports and statistic that make understanding your business easy. The guest report section could be enhanced and provide a better value. Many times there are duplicate guests ...
See full reviewOwner
4.1163662266984 months ago
Verified
... As a small hotel having a tool that makes my job easier is essential. When you are doing administration work in addition to normal daily duties it helps having a partner like Little Hotelier. The ability to manage my property and also my integrations with OTAs is so valuable. The support teams have always been very helpful when I needed support. The tool it self is somewhat easy to use (there could be a little improvement with usability but for the most part it is easy to use). I had no official training and was able to jump in quickly to use the tool as needed for my business. I would recommend this tool for any small hotel needing the ease of managing rates and availability in one place. Also the reports are very helpful too in understanding my bookings and business. You can get occupancy and financial reports and statistic that make understanding your business easy. The guest ...
See full reviewOwner
4.0518500977976 months ago
Verified
... In today's "Hotelier / Accommodation" market there are quite a few options in the software space. In truth Little Hotelier is the only one I have used these past 8 years. I'll admit there a few features that I wish were better but .. I stick with them because their support is good. They're available when I need them by chat or phone and they make my day easier. Its busy enough running the business so good support takes my mind away from computer and software issues. The web based interface is easy to follow and manage and whilst I have it directly linked to my website for direct bookings in addition to the channel I often make my own bookings as and when required. Room setup was straightforward ...
See full reviewOwner
4.0518500979267 months ago
Verified
... In today's "Hotelier / Accommodation" market there are quite a few options in the software space. In truth Little Hotelier is the only one I have used these past 8 years. I'll admit there a few features that I wish were better but .. I stick with them because their support is good. They're available when I need them by chat or phone and they make my day easier. Its busy enough running the business so good support takes my mind away from computer and software issues. The web based interface is easy to follow and manage and whilst I have it directly linked to my website for direct bookings in addition to the channel I often make my own bookings as and when required. Room ...
See full reviewOwner
4.0518500980809 months ago
Verified
... Ability to scroll through the calendar Bookings show number of nights and guests on appMore feature on websiteImpossible to 'break' anything ...
See full reviewOwner
4.0518500982075 months ago
Verified
... Ability to scroll through the calendar Bookings show number of nights and guests on appMore feature on websiteImpossible to 'break' anything ...
See full reviewOwner
4.0518500983322 months ago
Verified
... Ability to scroll through the calendar Bookings show number of nights and guests on appMore feature on websiteImpossible to 'break' anything ...
See full reviewOwner
4.0518500984905 months ago
Verified
... It would be nice to be able to see at a glance the number of nights and guests on the calendar booking entries. It would be nice to have clearer indication of whether the booking is paid for or not. ...
See full reviewOwner
4.0518500986996 months ago
Verified
... Ability to scroll through the calendar Bookings show number of nights and guests on appMore feature on websiteImpossible to 'break' anything ...
See full reviewOwner
4.0518500988575 months ago
Verified
... Ability to scroll through the calendar Bookings show number of nights and guests on appMore feature on websiteImpossible to 'break' anything ...
See full reviewHotel Propietor
4.0195920344683 months ago
Verified
... The payments platform, sometimes payments does not work correctly immediately, and this makes us to loose some potential bookings and is not very trustable for the customer ...
See full reviewManager
4.0195920346087 months ago
Verified
... Little Hotelier is the ideal software solution for small businesses, offering an all-in one platform that covers everything a business needs to streamline operations. It’s designed to be super easy to navigate, ensuring that users can get started quickly without a steep learning curve. With 24/7 support and expert advice always available, business owners can rely on timely assistance whenever required. The help pages are thoughtfully designed and genuinely helpful, making troubleshooting and problem-solving a breeze for users of all technical skill levels. The website builder provides a remarkably straightforward and intuitive user experience, making it incredibly accessible for individuals who may not have extensive technical expertise. By following a series of simple and easy-to-understand steps, you can effortlessly craft a professional-looking website tailored specifically for your small business. This process eliminates the necessity for any coding knowledge or costly development services, making high-quality web design available to everyone. The builder comes equipped with a range of pre-set templates ...
See full reviewManager
4.0195920347353 months ago
Verified
... Little Hotelier is the ideal software solution for small businesses, offering an all-in one platform that covers everything a business needs to streamline operations. It’s designed to be super easy to navigate, ensuring that users can get started quickly without a steep learning curve. With 24/7 support and expert advice always available, business owners can rely on timely assistance whenever required. The help pages are thoughtfully designed and genuinely helpful, making troubleshooting and problem-solving a breeze for users of all technical skill levels. The website builder provides a remarkably straightforward and intuitive user experience, making it incredibly accessible for individuals who may not have extensive ...
See full reviewManager
4.019592034869 months ago
Verified
... Little Hotelier is the ideal software solution for small businesses, offering an all-in one platform that covers everything a business needs to streamline operations. It’s designed to be super easy to navigate, ensuring that users can get started quickly without a steep learning curve. With 24/7 support and expert advice always available, business owners can rely on timely assistance whenever required. The help pages are thoughtfully designed and genuinely helpful, making troubleshooting and problem-solving a breeze for users of all technical skill levels. The website builder provides a remarkably straightforward and intuitive user experience, making it incredibly accessible for individuals who may not have extensive technical expertise. By following a series of simple and easy-to-understand steps, you can effortlessly craft a professional-looking website tailored specifically for your small business. This process eliminates the necessity for any coding ...
See full reviewManager
4.0195920351012 months ago
Verified
... Little Hotelier is the ideal software solution for small businesses, offering an all-in one platform that covers everything a business needs to streamline operations. It’s designed to be super easy to navigate, ensuring that users can get started quickly without a steep learning curve. With 24/7 support and expert advice always available, business owners can rely on timely assistance whenever required. The help pages are thoughtfully designed and genuinely helpful, making troubleshooting and problem-solving a breeze for users of all technical skill levels. The website builder provides a remarkably straightforward and intuitive user experience, making it incredibly accessible for individuals who may not have extensive technical expertise. By following a series of simple and easy-to-understand steps, you can effortlessly craft a professional-looking website tailored specifically for your small business. This process eliminates the necessity for any coding knowledge or costly development services, making high-quality web design available to everyone. The builder comes equipped with a range of pre ...
See full reviewManager
4.0195920353289 months ago
Verified
... Little Hotelier is the ideal software solution for small businesses, offering an all-in one platform that covers everything a business needs to streamline operations. It’s designed to be super easy to navigate, ensuring that users can get started quickly without a steep learning curve. With 24/7 support and expert advice always available, business owners can rely on timely assistance whenever required. The help pages are thoughtfully designed and genuinely helpful, making troubleshooting and problem-solving a breeze for users of all technical skill levels. The website builder provides a remarkably straightforward and intuitive user experience, making it incredibly accessible for individuals who may not have extensive technical expertise. By following a series of simple and easy-to-understand steps, you can effortlessly craft a professional-looking website tailored specifically for your small business. This process eliminates the necessity for any coding knowledge or costly development services, making high-quality web design available to everyone. The builder comes equipped with a range of pre-set templates ...
See full reviewAsst Manager
3.9873339710469 months ago
Verified
... Ease of making reservations, cancelling, processing payments. The App is also very nice because it works good for housekeeping, etc. to see what rooms are booked/blocked, etc. ...
See full reviewAsst Manager
3.9873339712582 months ago
Verified
... Ease of making reservations, cancelling, processing payments. The App is also very nice because it works good for housekeeping, etc. to see what rooms are booked/blocked, etc. ...
See full reviewOperations Manager
3.9873339713934 months ago
Verified
... The system is really easy to us, everything is pretty straight forward. The support is ok and receive a response quite quick to any issues ...
See full reviewGeneral Manager
3.9873339715278 months ago
Verified
... We definitely feel the need of monthly checks to keep the software improvements and have us as hotel explain our difficulties. ...
See full reviewpropietario
3.9873339716577 months ago
Verified
... I especially like the channel manager and the booking engine. They make management easier for me, especially the channel. ...
See full reviewpropietario
3.9873339717805 months ago
Verified
... The booking engine is very confusing and doesn't work as well as it should, many guests keep calling me due to difficulty in understanding how to make a reservation, based on my experience experimenting with it, the problem comes mainly when you want to change the search, it keeps the previous selection of rooms and leads to confusion for less experienced guests, but what does need a good improvement is the app, it only serves to close or open rooms and at most view reservations, it becomes very complex ...
See full reviewpropietario
3.9873339719986 months ago
Verified
... The booking engine is very confusing and doesn't work as well as it should, many guests keep calling me due to difficulty in understanding how to make a reservation, based on my experience experimenting with it, the problem comes mainly when you want to change the search ...
See full reviewpropietario
3.9873339722204 months ago
Verified
... The booking engine is very confusing and doesn't work as well as it should, many guests keep calling me due to difficulty in understanding how to make a reservation, based on my experience experimenting with it, the problem comes mainly when you want to change the search, it keeps the previous selection of rooms and leads to confusion for less experienced guests, but what does need a good improvement is the app, it only serves to close or open rooms and at most view reservations, it becomes very complex to assign another room to reservations, another key point is cancelling a reservation made in the booking button, if I cancel it from the front desk I am never able to see if it is really cancelled or if it is still active, since the data is not crossed with the booking button bidirectionally. We need tools to improve check-in, the new SES Alojamientos platform asks us for a lot of data that makes a check-in take forever ...
See full reviewGerente General
3.9873339724362 months ago
Verified
... There needs to be an easier way to generalize promotions and not divert them. There is no field where you can visibly put what you offer, for example we have complimentary coffee every morning, and ...
See full reviewGerente General
3.9873339726628 months ago
Verified
... There needs to be an easier way to generalize promotions and not divert them. There is no field where you can visibly put what you offer, for example we have complimentary coffee every morning, and there is only ...
See full reviewJefa de ventas
3.987333973088 months ago
Verified
... Ease of use. Convenient but basic. Ideal for small hotels. Not very complicated. Quick billing but lacks some listings. ...
See full reviewJefa de ventas
3.9873339733113 months ago
Verified
... There is no monthly occupancy forecast list. When it comes to billing, there are two things that can be confusing when using a very similar term. ...
See full reviewJefa de ventas
3.987333973464 months ago
Verified
... There is no monthly occupancy forecast list. When it comes to billing, there are two things that can be confusing when using a very similar term. ...
See full reviewJefa de ventas
3.9873339735932 months ago
Verified
... There is no monthly occupancy forecast list. When it comes to billing, there are two things that can be confusing when using a very similar term. ...
See full reviewJefa de ventas
3.9873339737306 months ago
Verified
... Ease of use. Convenient but basic. Ideal for small hotels. Not very complicated. Quick billing but lacks some listings. ...
See full reviewJefa de ventas
3.9873339738616 months ago
Verified
... Ease of use. Convenient but basic. Ideal for small hotels. Not very complicated. Quick billing but lacks some listings. ...
See full reviewGuest Concierge
3.9873339739848 months ago
Verified
... That is is fast and reliable. Convinient to call and message guest anytime with easy access. Easy to deal with reservations and look for guest information. ...
See full reviewRevenue Manager
3.9550759096173 months ago
Verified
... As soon as I access to the chat is very easy to find the right information about any subject. And just i case I didn't get the solution theres is always someone (in this case Vhiba) to help. ...
See full reviewManager
3.9228178453286 months ago
Verified
... I want to share my exceptional experience with Vibha from the Little Hotelier technical team. From the very first contact, Vibha was incredibly professional and attentive. She helped me resolve a technical issue I was facing with my booking system. What impressed me the most was her ability to explain the solutions clearly and understandably. Not only did she resolve the issue quickly, but she also took the time to ensure I understood how to prevent it from happening in the future. Additionally, her friendly and patient demeanor made the process much easier and more enjoyable. I am very grateful for her assistance and would definitely recommend Vibha and the Little Hotelier team to anyone in need of technical support. Thank you, Vibha, for your excellent service! Little Hotelier is incredibly intuitive and user friendly. Setting up my property and managing bookings has never been easier. The interface is straightforward, making it simple ...
See full reviewManager
3.9228178454753 months ago
Verified
... I want to share my exceptional experience with Vibha from the Little Hotelier technical team. From the very first contact, Vibha was incredibly professional and attentive. She helped me resolve a technical issue I was facing with my booking system. What impressed me the most was her ability to explain the solutions clear ...
See full reviewManager
3.9228178456075 months ago
Verified
... I want to share my exceptional experience with Vibha from the Little Hotelier technical team. From the very first contact, Vibha was incredibly professional and attentive. She helped me resolve a technical issue I was facing with my booking system. What impressed me the most was her ability to explain the solutions clearly and understandably. Not only did she resolve the issue quickly, but she also took the time to ensure I understood how to prevent it from happening in the future. Additionally, her friendly and patient demeanor made the process much easier and more enjoyable. I am very grateful for her assistance and would definitely recommend Vibha and the Little Hotelier team to anyone in need of technical support. Thank you, Vibha, for your excellent service! Little Hotelier is incredibly intuitive and user friendly. Setting up my property and managing bookings has never been easier. The interface is straightforward, making it simple to navigate ...
See full reviewManager
3.9228178457531 months ago
Verified
... I want to share my exceptional experience with Vibha from the Little Hotelier technical team. From the very first contact, Vibha was incredibly professional and attentive. She helped me resolve a technical issue I was facing with my booking system. What impressed me the most was her ability to explain the solutions clearly and understandably. Not only did she resolve the issue quickly, but she also took the time to ensure I understood how to prevent it from happening in the future. Additionally, her friendly and patient demeanor made the process much easier and more enjoyable. I am very grateful for her assistance and would definitely recommend Vibha and the Little Hotelier team to anyone in need of technical support. Thank you, Vibha, for your excellent service! Little Hotelier is incredibly intuitive and user friendly. Setting up my property and managing bookings has never been easier. The interface is straightforward, making it simple ...
See full reviewFront desk
3.8905597813781 months ago
Verified
... The vendor was Ready to help once on the call. Was Very easy for me to follow instructions to follow instructions. Very patient ...
See full reviewManager
3.8583017170266 months ago
Verified
... How complicated it is to navigate between the apps. ...
See full reviewManager
3.8583017171629 months ago
Verified
... How complicated it is to navigate between the apps. ...
See full reviewReservations Manager
3.8260436528297 months ago
Verified
... * Could be faster. Gets slow sometimes. * That any reservation that is made or changes that a user (receptionist) makes to a reservation, that it could be known what user did it, time and day. ...
See full reviewReservations Manager
3.8260436530332 months ago
Verified
... * Could be faster. Gets slow sometimes. * That any reservation that is made or changes that a user (receptionist) makes to a reservation, that it could be known what user did it, time and day. Whenever a change is made to a reservation sometimes we do not know at our office who did it. Mistakes can be easily made and we do not know who did it. The only way to know is by looking at the confirmation email. But just wish there was a section where managers could see all movements made. * A change was done to the Inventory section of Little Hotelier's Front Desk. There used to be a squared check ...
See full reviewIt support
3.7292694596169 months ago
Verified
... Integration with various other apps, you can book from multiple locations without having to update all the time, set a single price, use multiple channels. ...
See full reviewIt support
3.7292694597569 months ago
Verified
... Decorate the website or make it easier to use. There are no other errors yet. thank you.Decorate the website or make it easier to use. There are no other errors yet. ...
See full reviewIt support
3.7292694598887 months ago
Verified
... Integration with various other apps, you can book from multiple locations without having to update all the time, set a single price, use multiple channels. ...
See full review
3.7292694600209 months ago
Verified
... The program is easy to use, convenient, and the staff gives very good advice. And when customers make reservations through various websites, their bookings come directly into the little Hotelier ...
See full review
3.7292694601467 months ago
Verified
... The program is easy to use, convenient, and the staff gives very good advice. And when customers make reservations through various websites, their bookings come directly into the little Hotelier system, which is very good for hotels that don't have to sit and watch all the time, 24 hours a day. The program is not ...
See full review
3.6970113957631 months ago
Verified
... It helped guide me through the program's many options and made it easy to do so. It helped guide me through the program's many options and made it easy for me to do so without having to explore on my ...
See full review
3.6970113958927 months ago
Verified
... It seems to me that there should be a direct option to access these modifications, however the assistance has been very helpful. ...
See full reviewOwner
3.6002372024698 months ago
Verified
... I can't think of anything that Kritika needs to improve on at the stage. She is very friendly and professional. ...
See full reviewRecepcion
3.5679791380761 months ago
Verified
... Have a notepad to write down guest details, to keep in mind for when they check in, but the data is saved in many places ...
See full reviewOperations Manager
3.5034630091697 months ago
Verified
... Communicating my question to LH Consultant was easy and their response prompt and efficient with screen examples. This put me at ease. ...
See full reviewOperations Manager
3.5034630093007 months ago
Verified
... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...
See full reviewOperations Manager
3.5034630094269 months ago
Verified
... I found the email about the Deactivation of the Old LH Booking Engine by 30 October a little confusing. I wasn't sure if it impacted us and hesitated clicking on the links. So I contacted LH and the ...
See full reviewOperations Manager
3.5034630095523 months ago
Verified
... Enquiry regarding email about Deactivation of Old LH Booking Engine. ...
See full reviewGeneral Manager
3.4712049451844 months ago
Verified
... The Little Hotelier - Hotel Management Application has been a game-changer for my small hotel in the Swiss Alps. From the moment I started using it, the support team guided me through every step, ensuring a seamless installation and efficient use of the application. Their highly qualified support staff has a deep understanding of both the hotel business and the application itself, making the learning ...
See full reviewGeneral Manager
3.4712049453786 months ago
Verified
... I like the way it is so easy to just drag the bookings throughout the calendar dates when we need to modify a booking. It is an easy systems to work with. ...
See full reviewGeneral Manager
3.4712049455649 months ago
Verified
... I like the way it is so easy to just drag the bookings throughout the calendar dates when we need to modify a booking. It is an easy systems to work with. ...
See full reviewManager
3.4712049457609 months ago
Verified
... Reliability to avoid over bookings, clear and attractive calendar. Customer service when needed. The number of reports that can be obtained, both administrative and cleaning. ...
See full reviewManager
3.4712049459629 months ago
Verified
... I would like to see reservations with a NOTE differentiated in some way, for example a small exclamation mark. This way it is easier to know which reservations have a specific note. ...
See full reviewManager
3.4712049461033 months ago
Verified
... I would like to see reservations with a NOTE differentiated in some way, for example a small exclamation mark. This way it is easier to know which reservations have a specific note. ...
See full reviewManager
3.4712049462369 months ago
Verified
... I would like to see reservations with a NOTE differentiated in some way, for example a small exclamation mark. This way it is easier to know which reservations have a specific note. ...
See full reviewOwner
3.4712049464886 months ago
Verified
... Lots of things. The rack rate settings need improving. the rate plans slightly differ from app to app. You need to set up a User focus group or test Individual users on how they travel through the ...
See full reviewOwner
3.4712049466226 months ago
Verified
... Lots of things. The rack rate settings need improving. the rate plans slightly differ from app to app. You need to set up a User focus group or test Individual users on how they travel through the software when first setting it all up. The software has been designed by technical ...
See full reviewOwner
3.4712049467454 months ago
Verified
... Lots of things. The rack rate settings need improving. the rate plans slightly differ from app to app. You need to set up a User focus group or test Individual users on how they travel through the ...
See full reviewOwner of business
3.4712049469941 months ago
Verified
... Simple to use, very helpful, really improved our working way and simplify the processes .The app is the best to check things directly and instantly on my phone ...
See full reviewManager
3.4712049472551 months ago
Verified
... For the Spanish market there is a serious error that should be urgently changed, in the booking engine (direct booking) the calendar starts on Sunday, this generates a lack of trust and even ...
See full reviewManager
3.4712049473906 months ago
Verified
... The timing and calendar are excellent. The tool is generally good. The support is excellent, very good attention for anything. ...
See full reviewManager
3.4712049475261 months ago
Verified
... Good product and excellent support ...
See full reviewOwner
3.4389468831377 months ago
Verified
... LH was easy to set up and learn. We took over a B&B that managed reservations on 3x5 cards. We were new to the business and after looking at a few popular platforms, it was an easy choice for us to ...
See full reviewHotel owner
3.3421726897106 months ago
Verified
... One can feel a bit lost sometimes if an issue occurs, when I am not too familiar with the system yet. But it is just so easy to get in touch with a support agent, I never wait longer than a minute. ...
See full reviewFounder
3.3099146253909 months ago
Verified
... The reporting functionality, while useful, could benefit from more customization options for tailored reports. Expanding integration with more/local payment gateways and providing flexibility for users to add/remove options during setup would be valuable. Bugs exist when updating guest details for group bookings. The system could better handle rate changes for non assigned rates, which aren't well reflected in statistical reports. Additionally, room statuses in the app should be visually clear, with red indicating dirty rooms and green for clean rooms. Housekeeping status could be shown similarly on the desktop, calendar screen. Other features needing improvement include the ability to upload multiple images, better handling of confidential rate ticks, and an option to reinstate canceled reservations. There are also issues with day use room checkouts, as the minimum stay is currently set to 1 and not 0, which restricts flexibility. The guest cancellation ...
See full reviewFounder
3.3099146255343 months ago
Verified
... The reporting functionality, while useful, could benefit from more customization options for tailored reports. Expanding integration with more/local payment gateways and providing flexibility for ...
See full reviewGerente
3.2776565611473 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has ...
See full reviewGerente
3.2776565612885 months ago
Verified
... It is a very convenient system with the ease of use and having our different channels connected to save time and work. It is a simple service and also easy to use and teach to all the staff. It has the reservation engine that also helps us sell at our best price and compete directly with online channels, in addition to offering our already established clients the possibility of booking at that rate and using their credit card at the same time. Adding channels is also something that is easy and intuitive ...
See full reviewGerente
3.2776565614132 months ago
Verified
... Being able to identify reservations in the calendar with colors, depending on the channel through which they were booked, and I think that in this way it could also be easier to identify some ...
See full reviewGerente
3.2776565616166 months ago
Verified
... Being able to identify reservations in the calendar with colors, depending on the channel through which they were booked, and I think that in this way it could also be easier to identify some ...
See full reviewManaging Director
3.2453984972681 months ago
Verified
... Little Hotelier and Siteminder edit customer base. VAT adjustment. Invoice display. These are just a few topics. It is really completely unsatisfactory. Customer service is not really helpful either. ...
See full reviewManaging Director
3.245398497397 months ago
Verified
... Little Hotelier and Siteminder edit customer base. VAT adjustment. Invoice display. These are just a few topics. It is really completely unsatisfactory. Customer service is not really helpful either. ...
See full reviewLicenciada
3.245398497534 months ago
Verified
... It is a very easy system to use and manage, practically anyone can use it, even without having computer knowledge ...
See full reviewLicenciada
3.2453984976699 months ago
Verified
... It is a very easy system to use and manage, practically anyone can use it, even without having computer knowledge ...
See full reviewSupervisor
3.1808823687679 months ago
Verified
... i like the tech support team who always been helpful at anytime, i like the new updates like that one feature just drag the order to move rooms, easy to manage everything. ...
See full reviewCEO
3.180882368955 months ago
Verified
... Easy to generate reservations, I really like that it has an app to control what is necessary from the cell phone. Training staff to use it is very easy and fast. Es muy fácil obtener los reportes de ...
See full reviewHostel Supervisor
3.1163662402053 months ago
Verified
... The experience is seamless, there’s no hassle of moving around to take care of bookings. Reservations are immediately connected, this also reduces errors. ...
See full reviewManager
3.0841081758154 months ago
Verified
... I would like to have a payment slip attached to the booking system for later verification and to fix the hotel location pin swipe on the Direct booking page to be correct. The location pin cannot be ...
See full reviewManager
3.0841081759816 months ago
Verified
... I would like to have a payment slip attached to the booking system for later verification and to fix the hotel location pin swipe on the Direct booking page to be correct. The location pin cannot be ...
See full reviewCEO
3.0841081762149 months ago
Verified
... I think the payment record system could be improved, as sometimes the rates shown by certain OTAs are incorrect. Additionally, I believe there’s room for improvement in how users can contact IT support. A more efficient, accessible ...
See full reviewManager
3.0841081763695 months ago
Verified
... The direct booking website, is basic and not great for costumersThe reservation website is very basic and a bit ugly, it could be more professional and detailed to offer a better experience. ...
See full reviewManager
3.0841081765069 months ago
Verified
... The direct booking website, is basic and not great for costumersThe reservation website is very basic and a bit ugly, it could be more professional and detailed to offer a better experience. ...
See full reviewHousekeeping Manager
3.0518501121233 months ago
Verified
... The Little Hotelier system's speed and user-friendliness make our job easier. Stop sales, hotel rates, and inventory may all be readily and swiftly managed. For many years, we have used it with ...
See full reviewEcommerce Manager
3.0195920478704 months ago
Verified
... Little Hotelier serves as a strong platform for basic property management, there is room for improvement, particularly for those looking to scale or have more advanced needs. 1. Calendar Interface: ...
See full reviewEcommerce Manager
3.0195920480914 months ago
Verified
... Little Hotelier excels in offering a straightforward platform designed for small hotels, B&Bs, and guesthouses. The ease of use is its biggest strength, allowing users to manage their entire property with minimal technical knowledge. The central dashboard is intuitive ...
See full reviewEcommerce Manager
3.0195920482997 months ago
Verified
... Little Hotelier excels in offering a straightforward platform designed for small hotels, B&Bs, and guesthouses. The ease of use is its biggest strength, allowing users to manage their entire property ...
See full reviewOTA Manager
3.0195920485107 months ago
Verified
... All is good.I’m happy to use this system. I very happy for use it. But for the future you could provide more feature. And report should specific. ...
See full reviewAssistant Managing Director
3.0195920487227 months ago
Verified
... Everyone on the team provided excellent support, offered great details, and demonstrated good knowledge. ...
See full reviewAssistant Managing Director
3.0195920489344 months ago
Verified
... Everyone on the team provided excellent support, offered great details, and demonstrated good knowledge. ...
See full reviewOwner
3.0195920491398 months ago
Verified
... The best booking is direct booking because it ‘s very easy to use and make clear for guest to under ...
See full reviewOwner
3.0195920492746 months ago
Verified
... The best booking is direct booking because it ‘s very easy to use and make clear for guest to under ...
See full reviewManager
3.0195920494138 months ago
Verified
... More flexibility in reports and dashboard customization would be helpful. The mobile app could be more feature rich for better on the go management. ...
See full reviewmanager
2.9873339850239 months ago
Verified
... I want the booking system to have tax invoices and folios because most of the customers who come to stay are government officials and have to set a budget for disbursement. If there are tax invoices ...
See full reviewManager
2.987333985149 months ago
Verified
... It has an easy-to-use system. Additionally, the Inventory is incredibly user-friendly. The mapping is simple to use and comprehend. Therefore, it an easy system to understand for beginners. Thank you. ...
See full reviewAcounting
2.9873339853297 months ago
Verified
... Little Hotelier system is simple to utilise. Furthermore, the Inventory is quite easy to use. The mapping is easy to understand and use. As a result, novices may easily understand the system. Thank ...
See full reviewAcounting
2.9873339855514 months ago
Verified
... Little Hotelier system is simple to utilise. Furthermore, the Inventory is quite easy to use. The mapping is easy to understand and use. As a result, novices may easily understand the system. Thank ...
See full reviewAcounting
2.987333985684 months ago
Verified
... Little Hotelier system is simple to utilise. Furthermore, the Inventory is quite easy to use. The mapping is easy to understand and use. As a result, novices may easily understand the system. Thank ...
See full reviewAcounting
2.9873339858169 months ago
Verified
... Little Hotelier system is simple to utilise. Furthermore, the Inventory is quite easy to use. The mapping is easy to understand and use. As a result, novices may easily understand the system. Thank ...
See full reviewhousekeeping
2.9873339859554 months ago
Verified
... We can easily manage our inventory and online reservations across several channels thanks to its broad features and user-friendly system. Because of the automatic updates and real-time ...
See full reviewOperational Manager
2.9873339860775 months ago
Verified
... LH system has extensive capabilities and user-friendly technology make it simple for us to manage our inventory and online reservations across several channels. Our availability and price are always ...
See full reviewBusiness owner
2.9228178572103 months ago
Verified
... User interface UI look old fashion and not that easy for elder to use it might be good if you could change UX UI for more friendly to people who are not tech savy. ...
See full reviewBusiness owner
2.9228178573955 months ago
Verified
... User interface UI look old fashion and not that easy for elder to use it might be good if you could change UX UI for more friendly to people who are not tech savy. ...
See full reviewBusiness owner
2.922817857528 months ago
Verified
... User interface UI look old fashion and not that easy for elder to use it might be good if you could change UX UI for more friendly to people who are not tech savy. ...
See full reviewBusiness owner
2.9228178576729 months ago
Verified
... User interface UI look old fashion and not that easy for elder to use it might be good if you could change UX UI for more friendly to people who are not tech savy. ...
See full reviewHotel management
2.8905597932852 months ago
Verified
... Streamlining hotel room management processes to enhance operational efficiency, thereby freeing up time for strategic marketing initiatives. Eliminating unnecessary time spent on every online travel ...
See full reviewHotel management
2.8905597934256 months ago
Verified
... Streamlining hotel room management processes to enhance operational efficiency, thereby freeing up time for strategic marketing initiatives. Eliminating unnecessary time spent on every online travel ...
See full reviewHotel management
2.8905597936447 months ago
Verified
... I believe that the user interface of the Little Hotelier website could benefit from improvements to enhance its user-friendliness and accessibility. ...
See full reviewmanager
2.8905597937862 months ago
Verified
... What can Little Hotelier can improve most is their mobile app which sometimes is not stable like browser if you can improve this might be good. ...
See full reviewFront
2.8583017293996 months ago
Verified
... Calender is easy to check the booking and have a register form for guest and can be check about payment. ...
See full reviewManager
2.7937856005074 months ago
Verified
... Simple LH system and useful for our property management. Inventory very easy to use and Mapping easy to use Little Hotelier Mobile Apps System is very amazing. The system is very reliable and make our task simple. It is very easy to understand ...
See full reviewManager
2.7937856006377 months ago
Verified
... The LH property management is very user-friendly system. Inventory and mapping are extremely user-friendly. The Little Hotelier Mobile Apps System provides excellent System Alerts for our properties. ...
See full reviewHead Accounting
2.793785600765 months ago
Verified
... Little Hotelier Mobile Apps System. is fantastic. Indeed, all beginners will find it simple to understand. The LH property management is user-friendly system. Inventory and mapping are extremely ...
See full reviewmanager
2.7937856008908 months ago
Verified
... User-Friendly Interface Little Hotelier’s layout is intuitive, making it easy to train new staff and navigate daily tasks. Its dashboard provides a clear overview of reservations, availability, and ...
See full reviewOwner
2.7615275365311 months ago
Verified
... I would improve software and try to make it easier for customers. Too many unnecessary tools hosts don’t need or repeat in different areas. ...
See full review
2.7615275366764 months ago
Verified
... Effective Booking System with Room for Key Enhancements ...
See full review
2.7615275368097 months ago
Verified
... Effective Booking System with Room for Key Enhancements ...
See full review
2.7615275369553 months ago
Verified
... The software simplifies reservations and helps manage room blocks effortlessly, saving significant time for our team. It has a straightforward check-in and check-out process, ensuring a smooth experience for guests from arrival to departure. The reporting features provide detailed insights, helping us track occupancy, financials, and other metrics that improve decision-making. The Calandar feature is beneficial for visualizing ...
See full review
2.7615275370848 months ago
Verified
... 1. Single Booking with Multiple Dates: It would be extremely helpful to create one booking with multiple dates for guests who need to switch rooms during their stay. Currently, each date change requires a separate booking, which complicates tracking and managing. 2. Provisional Booking Color Coding: Having provisional bookings displayed in a different color on the calendar would improve our workflow by making it easy to distinguish confirmed from provisional reservations at a glance. 3. Booking Total & Deposit Visibility: The ability to see the total amount or deposit paid for a booking directly on the calendar, without hovering over it, would streamline quick reviews and updates. 4. Combined Discounts and Free Nights: For agents and operators, we often offer both a discount (STO) and free nights. Currently, the system recalculates and distributes the total amount across nights, creating confusion with inconsistent per-night rates. A straightforward option to apply both a discount and free night without these complications would save time and reduce the need for manual explanations. 5. Notifications for Specific Bookings: A notification system for particular bookings, especially provisional ones, would be valuable to remind us to follow up with agents on tentative bookings. 6. Improved ...
See full review
2.7615275372204 months ago
Verified
... 1. Single Booking with Multiple Dates: It would be extremely helpful to create one booking with multiple dates for guests who need to switch rooms during their stay. Currently, each date change requires a separate booking, which complicates tracking and managing. 2. Provisional Booking Color Coding: Having provisional bookings displayed in a different color on the calendar would improve our workflow by making it easy to distinguish confirmed from provisional reservations at a glance. 3. Booking Total & Deposit Visibility: The ability to see the total amount or deposit paid for a booking directly on the calendar, without hovering over it, would streamline quick reviews and updates. 4. Combined Discounts and Free Nights: For agents and operators, we often offer both a discount (STO) and free nights. Currently, the system recalculates and distributes the total amount across nights, creating confusion with inconsistent per-night rates. A straightforward option to apply both a discount and free night without these complications would save time and reduce the need for manual explanations. 5. Notifications for Specific Bookings: A notification system for particular bookings, especially provisional ones, would be valuable to remind us to follow up with agents on tentative bookings. 6. Improved Search Function: While the search feature is promising, it needs refinement as it doesn’t always return accurate results. Expanding it to include both names and surnames would enhance usability. 7. Dual Field ...
See full reviewManager
2.7615275373831 months ago
Verified
... - In Taxes and Fees: the IT team needs to improve this, many countries work with a maximum X days and a minimum age to charge City Tax. Your platform does not let us choose for how many days and guest's age where the City tax is admissible. We need to be able to choose age and the number of nights.- In Front Desk (Calendar ...
See full reviewManager
2.7615275375164 months ago
Verified
... - In Taxes and Fees: the IT team needs to improve this, many countries work with a maximum X days and a minimum age to charge City Tax. Your platform does not let us choose for how many days and guest's age where the City tax is admissible. We need to be able to choose age and the number of nights.- In Front Desk (Calendar) when I edit a reservation there could be an option to choose PAID (with color blue on calendar), there is only Confirmed/checked-in/Checked-out. There is a little red triangle that disappear when payment is recorded but to complicated and time consuming for some of my workers to record payments. - In Report there are some little improvements that can be made.- In Front desk Setup ...
See full reviewManager
2.7615275376449 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems awesome - The best thing in Little hotelier is that it has a website Direct-booking which our clients can use for reservations ...
See full reviewManager
2.7615275378297 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems awesome - The best thing in Little ...
See full reviewManager
2.7615275380451 months ago
Verified
... - Support is very friendly and always available to help.- The software and phone App works very well and easy to use. - Option to charge clients using the Virtual terminal in the app payment seems ...
See full reviewFD
2.6324952801154 months ago
Verified
... The teaching should be more understandable and there should be more channels to contact and follow up, along with easy knowledge to add channels for coordination. ...
See full reviewFD
2.6324952802737 months ago
Verified
... The teaching should be more understandable and there should be more channels to contact and follow up, along with easy knowledge to add channels for coordination. ...
See full reviewOwner
2.6002372158976 months ago
Verified
... Excellent software, easy to contact support. ...
See full reviewOwner
2.6002372160219 months ago
Verified
... The rates part is a bit complicated, I couldn't create separate rates for high and low season correctly and the support wasn't great at it. It´s lacking support fluent In spanish ...
See full reviewManager
2.6002372161746 months ago
Verified
... Easy and perfect for multiple properties. ...
See full reviewOTA manager
2.6002372163068 months ago
Verified
... The features or functions can be added, such as housekeeping, account, inventory and revenue management. The dashboard of the front desk can also improved by showing each reservation with recognized ...
See full reviewOTA manager
2.6002372164359 months ago
Verified
... The features or functions can be added, such as housekeeping, account, inventory and revenue management. The dashboard of the front desk can also improved by showing each reservation with recognized ...
See full reviewOwner
2.5679791521095 months ago
Verified
... All-in-One Platform: Combines a booking engine, front desk management, and channel manager, making it ideal for small hotels or B&Bs. User-Friendly Interface: Designed for ease of use, even for non-tech-savvy users, with simple ...
See full reviewFD
2.5679791523316 months ago
Verified
... From my personally, everything is good but have to spend time with it for understand ding system as well. Reporting and analytics may not be as in-depth as needed for some property managers. ...
See full reviewProject Director
2.5679791525631 months ago
Verified
... For me the best is the calendar as I can see everything inmediately and the easy way of moving the booking in case is need it. ...
See full reviewProject Director
2.5679791528013 months ago
Verified
... Great Calendar and easy way to work with Little Hotelier. We will need to improve the city taxes and to upgrade the reports with more information. ...
See full reviewReservaciones
2.5679791530227 months ago
Verified
... I was a bit unsuccessful in searching in the guest tab and I would also like to be able to send WhatsApp messages from the APK directly from the reservation. ...
See full reviewFront Desk Manager
2.4389468952005 months ago
Verified
... The Little Hotelier system is a simple and understandable process. It is incredibly user-friendly for us. The ability to change regulations (rates, minimum length of stay) on one page and then ...
See full reviewOwner
2.4389468954238 months ago
Verified
... Little Hotelier consolidates all reservations into one centralized platform, which means bookings from OTAs, direct website bookings, and even manual entries are managed in a single place. This setup ...
See full reviewowner
2.4066888311309 months ago
Verified
... Overall, it's a reliable, straightforward tool for any small hotel wanting easier booking management. Maybe if price is more cheaper would be great. ...
See full reviewowner
2.4066888313605 months ago
Verified
... Little Hotelier is a great tool for managing our small hotel. The calendar is very easy to use, and it’s simple to keep track of all reservation and manage our listings on OTAs. Good hotel ...
See full reviewReservation
2.4066888315991 months ago
Verified
... Basic Customization for Booking Engine: The booking engine customization is limited. Users can’t fully personalize the booking widget to match the hotel’s brand colors or design. ...
See full reviewReservation
2.4066888317604 months ago
Verified
... It combines a property management system (PMS), booking engine, and channel management into a single platform, allowing small hotel owners to manage operations seamlessly. Simple Reservation ...
See full reviewReservation
2.4066888318918 months ago
Verified
... It combines a property management system (PMS), booking engine, and channel management into a single platform, allowing small hotel owners to manage operations seamlessly. Simple Reservation ...
See full reviewReservation
2.4066888320255 months ago
Verified
... It combines a property management system (PMS), booking engine, and channel management into a single platform, allowing small hotel owners to manage operations seamlessly. Simple Reservation ...
See full reviewOwner
2.406688832149 months ago
Verified
... For the payment for subscription, it would be great if we can make it easier by putting invoice include QR code that we can pay directly to the company. ...
See full reviewOwner
2.4066888322749 months ago
Verified
... The reporting feature is fairly basic, lacking detailed analytics that could provide deeper insights into guest behavior and revenue trends. ...
See full reviewFD
2.3744307680212 months ago
Verified
... Reservation is very easy and very Useful when we want to Cancel Reservation. the bullet point quite available to direct for new user. ...
See full reviewFD
2.374430768153 months ago
Verified
... Reservation is very easy and very Useful when we want to Cancel Reservation. the bullet point quite available to direct for new user. ...
See full reviewFD
2.3744307682814 months ago
Verified
... Login Confirmation need to confirm log in many times so, it's very chaotic to log in and confirm again and again. ...
See full reviewFD
2.3744307684095 months ago
Verified
... Login Confirmation need to confirm log in many times so, it's very chaotic to log in and confirm again and again. ...
See full reviewOwner
2.3744307685495 months ago
Verified
... The platform is easy to navigate, even for those with limited technical skills. Its straightforward layout helps managers quickly grasp booking and reservation processes. We can block rooms and send ...
See full reviewHotel reservation
2.3744307686873 months ago
Verified
... While Little Hotelier does offer some flexibility with check-in options, it doesn’t yet provide a full self-check-in experience that some tech-savvy guests might appreciate. ...
See full reviewManager
2.3744307688153 months ago
Verified
... While the basics are straightforward, more advanced tools, like analytics or revenue management, might require extra time or support to fully understand and apply. ...
See full reviewOwner
2.3744307689468 months ago
Verified
... The interface is incredibly intuitive and easy to navigate. Even my staff, who aren't very tech-savvy, were able to pick it up quickly. Everything is organized clearly, from reservation management to ...
See full reviewCo-Founder
2.3744307690797 months ago
Verified
... Easy to use & dashboard is very helpful ...
See full reviewOwner
2.3744307692066 months ago
Verified
... I do wish there were a bit more flexibility in customizing certain features, such as the booking widget or guest communication templates. Some of the default settings are a bit rigid, and additional ...
See full reviewOwner
2.3744307693444 months ago
Verified
... I do wish there were a bit more flexibility in customizing certain features, such as the booking widget or guest communication templates. Some of the default settings are a bit rigid, and additional ...
See full reviewOwner
2.3744307694706 months ago
Verified
... I do wish there were a bit more flexibility in customizing certain features, such as the booking widget or guest communication templates. Some of the default settings are a bit rigid, and additional ...
See full reviewOwner
2.3744307696255 months ago
Verified
... I really do not see anything that needs improving at this time. i enjoy learning the system a lot and hope to see new things coming in the future. ...
See full reviewOwner
2.3744307697625 months ago
Verified
... I really do not see anything that needs improving at this time. i enjoy learning the system a lot and hope to see new things coming in the future. ...
See full reviewSmall resort owner
2.3421727053696 months ago
Verified
... Channel manager made me worry free from over bookings. Front-desk operation is easy to work with and efficiency. ...
See full reviewSmall resort owner
2.3421727055432 months ago
Verified
... I have not met error myself even working with it everyday. I am so delight to meet this software today. ...
See full reviewOwner
2.3421727059782 months ago
Verified
... The platform is incredibly intuitive, even for those who aren’t particularly tech-savvy. My team and I were able to pick it up quickly, which has reduced training time significantly. ...
See full reviewProperty Manager
2.3421727062071 months ago
Verified
... I do not really think anything should be improved as for right now, I think though, that it is because of my limited experience with it. ...
See full reviewProperty Manager
2.3421727064378 months ago
Verified
... Fast reservation information look. I really like that little hotelier is a tool that was well thought and designed to fix the most common problems. ...
See full reviewManaging Partner
2.3421727066629 months ago
Verified
... Visually the back end could be a bit more intuitive. Sliding calendars for instance could use more frequently or used new gestures. A little benchmark with the home rentals industry leaders could ...
See full reviewManaging Partner
2.3421727068914 months ago
Verified
... Visually the back end could be a bit more intuitive. Sliding calendars for instance could use more frequently or used new gestures. A little benchmark with the home rentals industry leaders could ...
See full reviewManaging Partner
2.3421727071259 months ago
Verified
... We had been experimenting with other Hotel Management solutions and finally I think this was the wright choice. It is just trouble free, easy to integrate and helpful sales, configuration and support ...
See full reviewManaging Partner
2.3421727073544 months ago
Verified
... We had been experimenting with other Hotel Management solutions and finally I think this was the wright choice. It is just trouble free, easy to integrate and helpful sales, configuration and support ...
See full reviewManaging Partner
2.3421727075859 months ago
Verified
... Visually the back end could be a bit more intuitive. Sliding calendars for instance could use more frequently or used new gestures. A little benchmark with the home rentals industry leaders could ...
See full reviewManaging Partner
2.342172707811 months ago
Verified
... We had been experimenting with other Hotel Management solutions and finally I think this was the wright choice. It is just trouble free, easy to integrate and helpful sales, configuration and support ...
See full reviewManager
2.309914643685 months ago
Verified
... Great callander and easy to use. Staff are very friendly and helpful. They help you navigate the page which makes things easier to learn ...
See full reviewManager
2.277656579307 months ago
Verified
... The payment process for direct booking, in Thailand market most of the customer prefer to use qr code scanning, so it would be great if Little hotelier can generate QR CODE. ...
See full reviewOwner
2.2776565794579 months ago
Verified
... For a single villa owner, the monthly subscription cost may feel steep compared to managing everything manually or directly through Airbnb and Booking.com. ...
See full reviewPartner
2.2131404505604 months ago
Verified
... Form of booking confirmation could be better like making it a bit easy to read and hi-light an important info. ...
See full reviewPartner
2.2131404506855 months ago
Verified
... Form of booking confirmation could be better like making it a bit easy to read and hi-light an important info. ...
See full reviewPartner
2.2131404508117 months ago
Verified
... Form of booking confirmation could be better like making it a bit easy to read and hi-light an important info. ...
See full reviewPartner
2.2131404509371 months ago
Verified
... Contact customer support is very convenient. Back office program is easy to use. I love the neighbor comparing price system. ...
See full reviewOwner
2.2131404510555 months ago
Verified
... Support team very helpful and very easy to reach. the website easy to understand and useful can be map with many Chanels. ...
See full reviewReceptionist
2.2131404511839 months ago
Verified
... Mobile app could improve I hope in the future mobile app can do allotment and they could improve their 2FA as it change so many times so, when in rush I need to check booking I need to verify myself ...
See full reviewReceptionist
2.2131404513101 months ago
Verified
... Mobile app could improve I hope in the future mobile app can do allotment and they could improve their 2FA as it change so many times so, when in rush I need to check booking I need to verify myself ...
See full reviewProperty Manager
2.2131404515506 months ago
Verified
... The calendar could be better it would be nice to show the number of nights by default without having to open the reservation and from what channel is the reservation. ...
See full reviewProperty Manager
2.2131404516726 months ago
Verified
... The calendar could be better it would be nice to show the number of nights by default without having to open the reservation and from what channel is the reservation. ...
See full reviewProperty Manager
2.2131404517951 months ago
Verified
... The calendar could be better it would be nice to show the number of nights by default without having to open the reservation and from what channel is the reservation. ...
See full reviewGM
2.18088238741 months ago
Verified
... Access to customer data through the Little Hotelier application would be convenient. Sometimes, the insertion of extras, through the application, shows error, and it is not possible to include the ...
See full reviewGM
2.1808823875317 months ago
Verified
... Access to customer data through the Little Hotelier application would be convenient. Sometimes, the insertion of extras, through the application, shows error, and it is not possible to include the ...
See full reviewOwner
2.1808823876549 months ago
Verified
... Review of the application Little Hotelier ...
See full reviewOwner
2.180882387777 months ago
Verified
... Outstanding Channel Manager with Potential for Enhanced Usability ...
See full reviewOwner
2.1808823879047 months ago
Verified
... Despite its many strengths, there are areas where Little Hotelier could further enhance the user experience. The user interface, while functional, can feel a bit dated and clunky at times. Certain features are not as intuitive to access, requiring a learning curve or multiple clicks to find what you need. Streamlining ...
See full reviewOwner
2.1808823880309 months ago
Verified
... Despite its many strengths, there are areas where Little Hotelier could further enhance the user experience. The user interface, while functional, can feel a bit dated and clunky at times. Certain features are not as intuitive to access, requiring a learning curve or multiple clicks to find what you need. Streamlining navigation and modernizing ...
See full reviewOwner
2.1808823881922 months ago
Verified
... Little Hotelier has truly revolutionized how I manage my property. The platform’s integration with major OTAs is seamless, ensuring my inventory is updated in real-time and significantly reducing the risk of overbookings. Its automated processes save me hours of manual work each week, allowing me to focus on providing exceptional service to my guests. One of the standout features is the reporting suite. The detailed analytics and intuitive dashboards give me a clear picture of my business's performance, from occupancy trends to revenue insights. This level of clarity has been instrumental in making data-driven decisions and planning for growth. The reports are also easy to export and share with my team, promoting collaboration and accountability. Being able to customize reports to suit my needs adds an extra layer of convenience and efficiency. Another major highlight is the responsive ...
See full reviewOwner
2.1808823884285 months ago
Verified
... Little Hotelier has truly revolutionized how I manage my property. The platform’s integration with major OTAs is seamless, ensuring my inventory is updated in real-time and significantly reducing ...
See full reviewOwner
2.1808823886473 months ago
Verified
... Despite its many strengths, there are areas where Little Hotelier could further enhance the user experience. The user interface, while functional, can feel a bit dated and clunky at times. Certain ...
See full reviewGM
2.1808823888848 months ago
Verified
... Their demand plus is recommended, it generates the conversion you are looking for. What I don't like is the configuration, since you have to navigate through several pages to make changes. ...
See full reviewGM
2.1808823891129 months ago
Verified
... Their demand plus is recommended, it generates the conversion you are looking for. What I don't like is the configuration, since you have to navigate through several pages to make changes. ...
See full reviewReservations
2.1808823892469 months ago
Verified
... Fast, efficient and always willing to help in the best matter. A great software for hotel management; I would not change it for anything ! ...
See full reviewOwner
2.1486243248626 months ago
Verified
... 1. The system's management is user-friendly and allows for bulk pricing (I personally set the price as dynamic pricing during the year which it's so easy to do so) as well as the ability to connect with multiple providers. 2. Email confirmation is quite useful for sending to customers, and the little hotelier's management system greatly assists in this area in building the credibility of the villa and managing customers. 3. The reservation system is relatively straightforward and can be easily taught to new employees. It also allows for real-time management. Features like email confirmations enhance customer credibility, and the reservation process is simple to teach. However, the direct booking ...
See full reviewHomestay Owner
2.148624324997 months ago
Verified
... Prehaps more features in hand phone platform can be improve, because nowadays smart phone is the fastest way to connect with any online medium. ...
See full reviewOwner
2.1486243252431 months ago
Verified
... When I started using Little Hotelier, I see how easy it was to navigate. I don't have a tech background, so I needed something that wouldn’t require a steep learning curve. The dashboard is clean, ...
See full reviewOwner
2.1486243253778 months ago
Verified
... When I started using Little Hotelier, I see how easy it was to navigate. I don't have a tech background, so I needed something that wouldn’t require a steep learning curve. The dashboard is clean, with all the tools and features ...
See full reviewOwner
2.1486243255018 months ago
Verified
... When I started using Little Hotelier, I see how easy it was to navigate. I don't have a tech background, so I needed something that wouldn’t require a steep learning curve. The dashboard is clean, ...
See full reviewOwner
2.1486243256313 months ago
Verified
... When I started using Little Hotelier, I see how easy it was to navigate. I don't have a tech background, so I needed something that wouldn’t require a steep learning curve. The dashboard is clean, with all the tools and features neatly ...
See full reviewOwner
2.1486243258401 months ago
Verified
... I sometimes find that the more advanced features, like customizing reports or integrating with certain third-party apps, also in the application some part cannot use it same as web browser. ...
See full reviewManaging director
2.1163662616305 months ago
Verified
... No more overbooking and every setting can mostly be done in a click of an eye. No hassel of worrying putting your property on multiple platform. All reservations and cancellations will channel back to LH. With upgraded ...
See full reviewManaging director
2.1163662617615 months ago
Verified
... No more overbooking and every setting can mostly be done in a click of an eye. No hassel of worrying putting your property on multiple platform. All reservations and cancellations will channel back to LH. With upgraded mobile version of LH now is totally PC ...
See full reviewManaging director
2.1163662618937 months ago
Verified
... No more overbooking and every setting can mostly be done in a click of an eye. No hassel of worrying putting your property on multiple platform. All reservations and cancellations will channel back ...
See full reviewHostel owner
2.1163662620337 months ago
Verified
... I like calendar system and reservation system that remind me about out standing of my guest it's make things very easy. ...
See full reviewOwner
2.0841081977203 months ago
Verified
... The interface of the direct booking system is attractive, making it easier for customers to book with us and allowing us to close sales much faster. ...
See full reviewOwner
2.084108197858 months ago
Verified
... The interface of the direct booking system is attractive, making it easier for customers to book with us and allowing us to close sales much faster. ...
See full reviewOwner
2.0841081981332 months ago
Verified
... There is nothing I would like to suggest for improvement in this area because I feel that it is already quite good. The ability to access this data is excellent ...
See full reviewOwner
2.0841081982602 months ago
Verified
... The Front Desk system helps us easily see the status of bookings for each day, including whether there are any bookings and which rooms are available. By simply keeping this page open, it becomes ...
See full reviewOwner
2.0841081983968 months ago
Verified
... We loved it, even sometimes we faced issues but most of the time we found it happen from our tech knowledges. ...
See full reviewOwner
2.0841081985223 months ago
Verified
... A channel manager helps prevent overbooking, as I experienced frequent over bookings when I first started working. With the program, it saves a lot of time and makes the process much more efficient. I would like mobile app to allow price adjustments directly without needing to access ...
See full reviewOwner
2.0841081986507 months ago
Verified
... One of the things I appreciate most is how easy it is to use. I’m not exactly tech-savvy, but Little Hotelier is pretty intuitive. Setting up and managing reservations, guest details, and even ...
See full reviewOwner
2.0841081987765 months ago
Verified
... There have been a couple of minor hiccups, like syncing issues with OTAs or things taking a bit longer to load during busy times. ...
See full reviewManager
2.0841081988986 months ago
Verified
... The mobile app is super handy. Whether I’m on-site or running errands, I can easily check bookings or update any changes right from my phone. ...
See full reviewManager
2.051850134633 months ago
Verified
... When I log in, every time I always have issue with autentification process. Sometime I need to check room but have to pass the authenticator first. It's not smooth. ...
See full reviewOwner
2.0518501347528 months ago
Verified
... The authenticator process & system is pain, sometime we need to do quickly reservations but everytime we log in we have to find the password in other application. ...
See full reviewOwner
2.0518501348757 months ago
Verified
... The authenticator process & system is pain, sometime we need to do quickly reservations but everytime we log in we have to find the password in other application. ...
See full reviewOwner
2.0518501350007 months ago
Verified
... The authenticator process & system is pain, sometime we need to do quickly reservations but everytime we log in we have to find the password in other application. ...
See full reviewOwner
2.0518501352139 months ago
Verified
... The authenticator process & system is pain, sometime we need to do quickly reservations but everytime we log in we have to find the password in other application. ...
See full reviewFront Office
1.9873340064647 months ago
Verified
... This is my first experience using Little Hotelier, and it has been very easy and efficient to create direct bookings. The interface is clean, with not too many tools appearing, which helps avoid ...
See full reviewFront Office
1.9873340066006 months ago
Verified
... This is my first experience using Little Hotelier, and it has been very easy and efficient to create direct bookings. The interface is clean, with not too many tools appearing, which helps avoid ...
See full reviewHotel owner
1.9550759422125 months ago
Verified
... Calendar Page Management Report Management Booking Management Check-in Check-out ...
See full reviewHotel owner
1.955075942338 months ago
Verified
... Calendar Page Management Report Management Booking Management Check-in Check-out. ...
See full reviewOwner
1.9550759425493 months ago
Verified
... Applications on the phone / I like the app on my phone because I can manage it myself. It works pretty well for now, but I think it can be improved to be more stable. It would be nice if I could ...
See full reviewProperty Owner
1.9228178782475 months ago
Verified
... • User friendly website and application• Supportive service team. Always enthusiastic show us the new program or new process to improve the property performance, even we very busy, but they still ...
See full reviewProperty Owner
1.9228178783856 months ago
Verified
... • User friendly website and application• Supportive service team. Always enthusiastic show us the new program or new process to improve the property performance, even we very busy, but they still ...
See full reviewManager
1.922817878526 months ago
Verified
... Once we accidently moved the reservation to a wrong room which is higher price and then moved back to the correct one. The bill stated the price for the higher one not the correct one which we moved ...
See full reviewMarketing Lead
1.9228178786626 months ago
Verified
... Should have more comprehensive APIs so that it could be integrated with CMS systems. Reports are not customizable. Setting up competitors in Insight is tedious and not user friendly. Guest Engagement is add-on and lack customization, deposit payment, etc. Demand Plus booking cancellation and reporting to LH should be automated. Promotion and rates plan should be more customizable. Uploading ...
See full reviewMarketing Lead
1.9228178788008 months ago
Verified
... Should have more comprehensive APIs so that it could be integrated with CMS systems. Reports are not customizable. Setting up competitors in Insight is tedious and not user friendly. Guest Engagement is add-on and lack customization, deposit payment, etc. Demand Plus booking cancellation and reporting to LH should be automated. Promotion and rates plan should be more customizable. Uploading of photos are tedious, no batch ...
See full reviewMarketing Lead
1.922817878921 months ago
Verified
... Ease of use, Unlimited users, Reasonably priced, Seems to be robust and reliable, Relatively good support, AI support chat bot. ...
See full reviewHotel receptionist
1.9228178790498 months ago
Verified
... Easy hotel management system. ...
See full reviewHotel receptionist
1.9228178791835 months ago
Verified
... About mobile aplication, sometimes it's delay. And also about 2FA sometimes need to verified and I need to call support team. ...
See full reviewHotel receptionist
1.92281787931 months ago
Verified
... Mobile application easy to use, channel manager to connect with many OTAs it can help us a lot. Also best support team ...
See full reviewOwner
1.9228178794344 months ago
Verified
... Need to improve mobile application sometimes mobile applications delay. It takes time to update. Also the issue of overbooked. Others is good. ...
See full reviewGSA
1.9228178795594 months ago
Verified
... The product is great. It make our hotel can manage the room easier. ...
See full reviewGSA
1.9228178796875 months ago
Verified
... I think it will better if the hotel can edit the registration form by themselves because some data that we need doesn't have in the registration form. ...
See full reviewOwner
1.9228178798107 months ago
Verified
... Easy to use the program, Access with all devices like mobile, tablet, desktop, reasonable price, practical UI, fast help support. ...
See full reviewOwner
1.922817880006 months ago
Verified
... Easy to use, easy to install, staff to help, easy to contact the help desk, bot responds quickly, can be used on multiple devices such as mobile phones, computers, iPads, reasonable price, beautiful ...
See full reviewOwner
1.9228178801785 months ago
Verified
... Easy to use, easy to install, staff to help, easy to contact the help desk, bot responds quickly, can be used on multiple devices such as mobile phones, computers, iPads, reasonable price, beautiful ...
See full reviewOwner
1.9228178803244 months ago
Verified
... Easy to use, easy to install, staff to help, easy to contact the help desk, bot responds quickly, can be used on multiple devices such as mobile phones, computers, iPads, reasonable price, beautiful ...
See full reviewOwner
1.9228178804757 months ago
Verified
... The system is easy to use and not complicated, making opening and closing rooms much faster and more convenient. ...
See full reviewOwner
1.9228178806127 months ago
Verified
... The system is easy to use and not complicated, making opening and closing rooms much faster and more convenient. ...
See full reviewManager
1.9228178807534 months ago
Verified
... I don't have any improvement to suggest since the contact and everything is very easy in all uses so I don't have any complains yet. ...
See full reviewOwner
1.9228178808863 months ago
Verified
... Want to have a menu and Thai translation in the system for easier use for those who are not proficient in English. ...
See full reviewOwner
1.9228178810111 months ago
Verified
... We use little hotelier because it help our lives easier. We can manage everything in one system. Very comfortable system. ...
See full reviewOwner
1.9228178811376 months ago
Verified
... For Little hotelier, we have experience with it around 1 year already. Everything go well we like it comfortable even my mother who not familiar with technology she still can use it. ...
See full reviewManager
1.9228178812634 months ago
Verified
... Calendar need to look more than 28 days, some font not comfort to look in some menu. Sometime i got delay on clicking menu. ...
See full reviewOwner
1.9228178813878 months ago
Verified
... Front desk this feature helps me to manage reservations easily and save of time I don't have to add reservation manually. ...
See full reviewFront desk
1.9228178815076 months ago
Verified
... Invoice since unable to change header of the invoice which I have to do it manually please improve on this. ...
See full reviewManager
1.8905598171192 months ago
Verified
... I like the functions that completed full that hotel can use. Easy to use and manage both of front office and back office, and i like the staff team to support. ...
See full reviewManager
1.8905598172506 months ago
Verified
... I like the functions that completed full that hotel can use. Easy to use and manage both of front office and back office, and i like the staff team to support. ...
See full reviewManager
1.8905598174194 months ago
Verified
... Improved in to button" export file" is not completed to read. The language feel not incomplete. other else not bg deal. ...
See full reviewManager
1.8905598176045 months ago
Verified
... Improved in to button" export file" is not completed to read. The language feel not incomplete. other else not bg deal. ...
See full reviewOwner
1.8905598177423 months ago
Verified
... System is good easy to use and mobile app is very helpfull. Channel manager is very help us to have more booking. ...
See full reviewFront desk
1.8905598178805 months ago
Verified
... I like the team support and front desk system. I am front receptionist, it save my time to manage booking ...
See full reviewProperty Owner
1.8905598180104 months ago
Verified
... 1. The backend system for managing property photos is still not very smooth. 2. It is not yet connected to VRBO. 3. It would be great if LH could offer daily tips through the mobile app to remind me ...
See full reviewProperty Owner
1.8905598181355 months ago
Verified
... Little Hotelier makes it easy to manage everything in one place and work smoothly with my co-hosts when guests checkin whether I’m using the website or the mobile app. ...
See full reviewProperty Owner
1.8905598182557 months ago
Verified
... The most convenient way to handle all reservations in one place. ...
See full reviewOwner
1.8905598183789 months ago
Verified
... Little hotelier is easy to use, low tech can use too and mobile app is very good update every day. ...
See full reviewOwner
1.8905598185021 months ago
Verified
... I like onboarding the most as I'm not tech savy person and concern about system but the trainner manage to train me with patient. ...
See full reviewOwner
1.8905598186219 months ago
Verified
... The system is really simple to use and user-friendly. ...
See full reviewOwner
1.8583017542406 months ago
Verified
... Your team service is very kind. And the system not too complicated work very well and very smooth. Great! ...
See full reviewOwner
1.858301754369 months ago
Verified
... Before we use manual system after we get this software it helps us a lot to work easier. Easy for understanding. ...
See full reviewOwner
1.8583017544881 months ago
Verified
... Your team service is very kind. And the system not too complicated work very well and very smooth. Great! ...
See full reviewOwner
1.8583017546095 months ago
Verified
... I want the application to allow price adjustments directly within the app, as I don't want to waste time opening the computer just to make changes. ...
See full reviewOwner
1.8583017547398 months ago
Verified
... The application allows for faster booking management, eliminating the need to sit at a computer. This way, we can manage bookings from anywhere, while still maintaining an organized system. ...
See full reviewOwner
1.858301754876 months ago
Verified
... I want to be able to view room prices through this function directly, without having to switch to another function. ...
See full reviewManager
1.8583017550609 months ago
Verified
... Recently, they improved their app on the phone which allows users to update rates direct to the app. Now, we can both manage the guest reservations, checkin and daily rates without the need going to their website making the transaction totally convenient ...
See full reviewManager
1.8583017551956 months ago
Verified
... Recently, they improved their app on the phone which allows users to update rates direct to the app. Now, we can both manage the guest reservations, checkin and daily rates without the need going to their website making the transaction totally ...
See full reviewDirector
1.8583017553394 months ago
Verified
... The LH System is wonderful system for my property, and the prices are very competitive. An easy approach for managing our inventory and rates. Furthermore, the Little Hotelier smartphone mobile application is really beneficial ...
See full reviewOwner
1.8583017554648 months ago
Verified
... The Little Hotelier have application for IOS & android, I like it but some of page in computer can use but in the application cannot. ...
See full reviewOwner
1.8583017555981 months ago
Verified
... The Little Hotelier have application for IOS & android, I like it but some of page in computer can use but in the application cannot. ...
See full reviewOwner
1.8583017558124 months ago
Verified
... The Little Hotelier have application for IOS & android, I like it but some of page in computer can use but in the application cannot. ...
See full reviewReservation director
1.8583017560125 months ago
Verified
... I like the reservation page, it vary simple to understand and to be able to create the reservation with all information you need just all in one page! It perfect for me. ...
See full reviewOwner
1.8583017561511 months ago
Verified
... For me, Little Hotelier has many features inside, I like the calendar which is very easy to look & also direct booking which help us increase direct booking. ...
See full reviewOwner
1.8583017562825 months ago
Verified
... Application is good but there are many features that we cannot do like we do in computer. Example full report, update rate in one time for long period and etc. ...
See full reviewOwner
1.8260436919127 months ago
Verified
... It's a useful system it connects to all platforms, availability and prices are updated automatically. This prevents double bookings. Another things is you can get bookings from your own website. This ...
See full reviewFront manager
1.8260436920408 months ago
Verified
... The system helps staff quickly see who is coming and going. It makes the check-in and check-out process smooth. It easy to see all bookings in one calendar. ...
See full reviewFront manager
1.8260436921625 months ago
Verified
... The system helps staff quickly see who is coming and going. It makes the check-in and check-out process smooth. It easy to see all bookings in one calendar. ...
See full reviewFront manager
1.8260436922954 months ago
Verified
... The system helps staff quickly see who is coming and going. It makes the check-in and check-out process smooth. It easy to see all bookings in one calendar. ...
See full reviewFront manager
1.8260436924212 months ago
Verified
... The system is not very hard to use, but new staff might need some time to understand it. I think it around at least 1-2 months to understand all features. ...
See full reviewFront office
1.8260436925467 months ago
Verified
... In the little hotelier calendar, front office can drag-and-drop calendar shows all bookings, so I and my team can quickly make changes room for guest if needed. ...
See full reviewFront office
1.8260436926841 months ago
Verified
... The emails sent to guests look basic. You cannot change the design much as you want. Also if the booking was canceled sometime it update slow. ...
See full reviewFront office
1.8260436928106 months ago
Verified
... The emails sent to guests look basic. You cannot change the design much as you want. Also if the booking was canceled sometime it update slow. ...
See full reviewOwner
1.8260436929413 months ago
Verified
... Please make mobile version more advanced features. I usually manage my channel manager on my pc. If im away and i need urgent setup i must go on mobile browser, set it to desktop mode. It will be ...
See full reviewOwner
1.8260436930686 months ago
Verified
... I like Khun Nan Teaching very much. Because the teaching is easy to understand. calm, respectful to me. ...
See full reviewOwner
1.8260436931989 months ago
Verified
... I like the way the information is made. Both prices, images are put on each website and each website can be linked to each other without worrying that we will forget to close on customers book. If i ...
See full reviewOwner
1.8260436933382 months ago
Verified
... I like Khun Nan Teaching very much. Because the teaching is easy to understand. calm, respectful to me. ...
See full reviewOwner
1.8260436935488 months ago
Verified
... I like the way the information is made. Both prices, images are put on each website and each website can be linked to each other without worrying that we will forget to close on customers book. If i ...
See full reviewOwner
1.7615275648081 months ago
Verified
... The system looks good but if need to improved, I would suggest to optimize Booking engine to make it more customization or have different template that hotel can use. ...
See full reviewOwner
1.7615275649582 months ago
Verified
... The system looks good but if need to improved, I would suggest to optimize Booking engine to make it more customization or have different template that hotel can use. ...
See full reviewOwner
1.7615275650836 months ago
Verified
... Beside the feature update everything in one system, the other thing that I like it, is realtime updating. example if I changed the price right now by increase 10-20% and submit to system. The price ...
See full reviewadmin.
1.761527565218 months ago
Verified
... What i like the most is to set or adjust the price in one place but can change in the app at the same time without wasting time changing apps one by one which may cause us to make mistakes. ...
See full reviewOwner
1.7292695008281 months ago
Verified
... Easy to use, suitable for people just starting to use. There is an app that helps you to see available rooms anywhere. ...
See full reviewOwner
1.729269500955 months ago
Verified
... There are many things that we like Little hotelier platform. It change our manual process in reservation. I can manage all the bookings by using calendar in Little hotelier to see everything. No more take not ...
See full reviewOwner
1.7292695010839 months ago
Verified
... Some of features that not open for Thailand market shouldn't add to the system. During the setting up, I put the picture in the system but it's not publish. ...
See full reviewOwner
1.7292695012134 months ago
Verified
... With Little Hotelier, we can update all availibility to all the channels. Online agents, Direct, Walk-in so we can reduce the overbooking case a lot and it's very comfortable as well. ...
See full reviewOwner
1.729269501337 months ago
Verified
... During training & setting up process, there are many words that quite technical, and this is new technology for us. I dont' have any experice about it so it takes times for fully understand the ...
See full reviewOwner
1.7292695014606 months ago
Verified
... With Little Hotelier, we can update all availibility to all the channels. Online agents, Direct, Walk-in so we can reduce the overbooking case a lot and it's very comfortable as well. ...
See full reviewOwner
1.7292695015819 months ago
Verified
... Front Desk Help to save the time because front desk can see everything to this and no need to see many application. ...
See full reviewOwner
1.7292695017159 months ago
Verified
... Front Desk Help to save the time because front desk can see everything to this and no need to see many application. ...
See full reviewOwner
1.7292695019347 months ago
Verified
... I want the system to be able to pull chats from all OTAs as well. I don't want to reply in multiple places. ...
See full reviewOwner
1.7292695022148 months ago
Verified
... Reports allow us to view our own data more effectively, helping us understand who our customers are and how much revenue we have generated. ...
See full reviewOwner
1.7292695024802 months ago
Verified
... I like the Front Dress system the most because it is easy to use, easy to understand, and even easier to manage. ...
See full reviewOwner
1.7292695026124 months ago
Verified
... Easy to used and can manage all booking in one page. easy to used and can manage all booking in one page. ...
See full reviewOwner
1.729269502736 months ago
Verified
... The most thing I like Little Hotelier system is calendar tab, it helps me to see all the reservation from all channels I am selling. Like the revenue report, which I can see the revenue & performance ...
See full reviewOwner
1.7292695029869 months ago
Verified
... Siteminder simplify managing OTAs and reservations with their intuitive interface, saving significant time and boosting productivity. Very good I like it. ...
See full reviewOwner
1.7292695031071 months ago
Verified
... Siteminder simplify managing OTAs and reservations with their intuitive interface, saving significant time and boosting productivity. Very good I like it. ...
See full reviewOwner
1.729269503234 months ago
Verified
... The all-in-one dashboard is incredibly user-friendly, making it simple to manage bookings, rates, and availability from a single platform. Great! ...
See full reviewGerente general
1.7292695033602 months ago
Verified
... It is a very intuitive and complete system. It is easy to understand and use even for a novice in the computing field. ...
See full reviewManager
1.6970114389692 months ago
Verified
... Having to use the 6-digit authenticator to login is extremely inconvenient. A password that needs to be changed frequently should suffice. ...
See full reviewManager
1.6970114391036 months ago
Verified
... Having to use the 6-digit authenticator to login is extremely inconvenient. A password that needs to be changed frequently should suffice. ...
See full reviewManager
1.6970114392294 months ago
Verified
... Having to use the 6-digit authenticator to login is extremely inconvenient. A password that needs to be changed frequently should suffice. ...
See full reviewManager
1.6970114394508 months ago
Verified
... Having to use the 6-digit authenticator to login is extremely inconvenient. A password that needs to be changed frequently should suffice. ...
See full reviewManager
1.6970114395964 months ago
Verified
... Having to use the 6-digit authenticator to login is extremely inconvenient. A password that needs to be changed frequently should suffice. ...
See full reviewManager
1.6970114397308 months ago
Verified
... Having to use the 6-digit authenticator to login is extremely inconvenient. A password that needs to be changed frequently should suffice. ...
See full reviewManager
1.6970114398675 months ago
Verified
... Having to use the 6-digit authenticator to login is extremely inconvenient. A password that needs to be changed frequently should suffice. ...
See full reviewOwner
1.6970114399944 months ago
Verified
... I learned guests couldn’t book over six days. Vibha, a very helpful agent, explained clearly via a user-friendly chat feature. ...
See full reviewowner
1.6647533756022 months ago
Verified
... The system is user-friendly, not confusing, and easy to work with. The menus are well-organized and easy to find, not complicated. ...
See full reviewowner
1.6647533757303 months ago
Verified
... 1. The update time for bookings from other OTA and synchronization with Little Hotelier system should be much faster, as it can lead to overbooking. 2. When the hotel manages the calendar and assigns rooms to guests, and new bookings come in, there should be no unallocated. Bookings should only be made for available dates on the already organized calendar. This is because unallocated rooms make it very difficult to prepare rooms properly. We shouldn't have to keep moving guests around all the time. 3. The app is not very stable ...
See full reviewowner
1.6647533758613 months ago
Verified
... 1. The update time for bookings from other OTA and synchronization with Little Hotelier system should be much faster, as it can lead to overbooking. 2. When the hotel manages the calendar and assigns rooms to guests, and new bookings come in, there should be no unallocated. Bookings should only be made for available dates on the already organized calendar. This is because unallocated rooms make it very difficult to prepare rooms properly. We shouldn't have to keep moving guests around all the time. 3. The app ...
See full reviewGuest Service Agent
1.6647533759875 months ago
Verified
... It is more comfortable system ...
See full reviewOwner
1.6647533761216 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometime. ...
See full reviewOwner
1.6647533762892 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometime. ...
See full reviewOwner
1.6647533764632 months ago
Verified
... Little Hotelier is good. I like mobile application. It make is easy to check room and close room when customer walk in. ...
See full reviewOwner
1.6647533765954 months ago
Verified
... I like little hotelier. Especially mobile app. It easy to use and can update booking in every-time and I also can close room. ...
See full reviewAccom Manager
1.6647533767626 months ago
Verified
... Its a complicated set up process and its so useful having the 24/7 online chat feature. Its not AI its an actual human, who helps and helps until you get what you need done. ...
See full reviewAccom Manager
1.6647533769433 months ago
Verified
... Its a complicated set up process and its so useful having the 24/7 online chat feature. Its not AI its an actual human, who helps and helps until you get what you need done. ...
See full reviewGeneral manager
1.6647533770785 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewFD
1.6647533772189 months ago
Verified
... Hotelier's calendar is simple and easy to understand, I also like that you can add collaborators so everyone is on the same page. ...
See full reviewFD
1.6647533773473 months ago
Verified
... I like the ease with which my co-workers and I can keep track of reservations. ...
See full reviewOperation Manager
1.6324953130317 months ago
Verified
... One of the standout features of Little Hotelier is its incredible ease of use. The interface is thoughtfully designed, offering an intuitive layout that requires minimal training to navigate. This ...
See full reviewOperation Manager
1.6324953132639 months ago
Verified
... One of the standout features of Little Hotelier is its incredible ease of use. The interface is thoughtfully designed, offering an intuitive layout that requires minimal training to navigate. This ...
See full reviewOwner
1.6324953135032 months ago
Verified
... Quick and direct! Very good! I appreciate the direct and concise communication. It makes our interactions efficient and effective. Thanks. ...
See full reviewManager
1.6002372491954 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewManager
1.6002372493929 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewmanager
1.6002372495841 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewmanager
1.600237249776 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewmanager
1.6002372499709 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewManager
1.6002372501729 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewManager
1.6002372503685 months ago
Verified
... • Time out for log in is too short. • If have a Dashboard or chart for report will be great. ...
See full reviewGM
1.6002372505641 months ago
Verified
... Reduce time and make it easier to manage bookings and hotel management can view updates anywhere via mobile and update work with staff better. ...
See full reviewOwner
1.6002372507553 months ago
Verified
... I would like to suggest on Calendar preview as the device is small, changing output or reservation layout in calendar will be more easy to mornitor. ...
See full reviewOwner
1.6002372509506 months ago
Verified
... I would like to suggest on Calendar preview as the device is small, changing output or reservation layout in calendar will be more easy to mornitor. ...
See full reviewOwner
1.6002372511458 months ago
Verified
... Easy to use, easy to understand, not difficult, good service, excellent advice on use. ...
See full reviewOwner
1.6002372513344 months ago
Verified
... I would like to suggest on Calendar preview as the device is small, changing output or reservation layout in calendar will be more easy to mornitor. ...
See full reviewOwnet
1.6970114450915 months ago
Verified
... Front Desk and web are very good. Also the notification system works well. Overall, the picture works well. ...
See full reviewOwnet
1.6970114452886 months ago
Verified
... Front Desk and web are very good. Also the notification system works well. Overall, the picture works well. ...
See full reviewOwner
1.6970114454869 months ago
Verified
... Sometime have over booking. And confuse some of feature. Need Thai video for guide how to use in some feature. ...
See full reviewOwner
1.6970114456773 months ago
Verified
... Sometime have over booking. And confuse some of feature. Need Thai video for guide how to use in some feature. ...
See full reviewHead Admin
1.6970114460663 months ago
Verified
... First of all, your staff has been excellent in taking care of and following up with us. They are always ready to assist, and we can truly feel it. Managing room closures or openings simultaneously is seamless with Little Hotelier (LH), making our operations more convenient and reducing errors like double bookings. However, the process of changing security passwords ...
See full reviewHead Admin
1.697011446256 months ago
Verified
... First of all, your staff has been excellent in taking care of and following up with us. They are always ready to assist, and we can truly feel it. Managing room closures or openings simultaneously is seamless with Little Hotelier (LH), making our operations more convenient and reducing errors like double bookings. However, the process of changing security passwords caused a bit of inconvenience. It was frustrating that we couldn't reuse the previous password, which made remembering new ones increasingly challenging ...
See full reviewHead Admin
1.6970114464524 months ago
Verified
... First of all, your staff has been excellent in taking care of and following up with us. They are always ready to assist, and we can truly feel it. Managing room closures or openings simultaneously is seamless with Little Hotelier (LH), making our operations more convenient and reducing errors like double bookings. However, the process of changing security passwords caused a bit of inconvenience. It was frustrating that we couldn't reuse the previous password, which made remembering new ones increasingly challenging as we had to create more complex ...
See full reviewHead Admin
1.6970114466633 months ago
Verified
... We suggest allowing users to reuse previous passwords when changing their current one, but restricting the use of the exact same password that is currently active. This would help users avoid unnecessary frustration ...
See full reviewHead Admin
1.6970114468683 months ago
Verified
... First of all, your staff has been excellent in taking care of and following up with us. They are always ready to assist, and we can truly feel it. Managing room closures or openings simultaneously is seamless with Little Hotelier (LH), making our operations more convenient and reducing errors like double bookings. However, the process of changing ...
See full reviewHead Admin
1.6970114470706 months ago
Verified
... We suggest allowing users to reuse previous passwords when changing their current one, but restricting the use of the exact same password that is currently active. This would help users avoid unnecessary ...
See full reviewOwner
1.6970114472659 months ago
Verified
... The interface is simple yet powerful, and adding a Facebook booking link has helped us reduce dependency on OTAs. Overall it's good. ...
See full reviewOwner
1.6970114474802 months ago
Verified
... Reports could include more granular data, such as customer demographics, to help us better target marketing efforts. but overall I still like it. ...
See full reviewMarketing
1.5679791896476 months ago
Verified
... Everything is very good. I like the system. It's easy to work with. I want it to continue to be developed. ...
See full reviewMarketing
1.5679791898723 months ago
Verified
... I like that the booking system is easy to understand and easy to work with, it takes very little time and saves the staff time. ...
See full reviewOwner
1.5679791901008 months ago
Verified
... No improvements are needed. The system is intuitive, reliable, and perfectly designed for small hotels to operate efficiently and meet all their needs seamlessly. ...
See full reviewOwner
1.5679791903271 months ago
Verified
... Everything is fantastic. It meets all our expectations, helping us manage hotel operations smoothly and efficiently without encountering any difficulties or issues. ...
See full reviewOwner
1.5679791905529 months ago
Verified
... Little Hotelier combines efficiency, ease of use, and robust functionality. It integrates smoothly with OTAs and keeps daily management simple and stress-free. ...
See full reviewOwner
1.5679791907766 months ago
Verified
... Little Hotelier offers a comprehensive solution for reservations, channel management, and reporting. The user-friendly interface makes managing hotel operations smooth and stress-free. ...
See full reviewOwner
1.567979191001 months ago
Verified
... Password change requests occur too frequently. Allowing longer intervals between these requests would make the platform more convenient for daily use. ...
See full reviewOwner
1.5679791914531 months ago
Verified
... Password change requests occur too frequently. Allowing longer intervals between these requests would make the platform more convenient for daily use. ...
See full reviewOwner
1.5679791916909 months ago
Verified
... Frequent password change prompts are inconvenient. Adjusting the system to require fewer password updates would improve overall usability for hotel managers. ...
See full reviewOwner
1.5679791919108 months ago
Verified
... Frequent password change prompts are inconvenient. Adjusting the system to require fewer password updates would improve overall usability for hotel managers. ...
See full reviewOwner
1.5679791921266 months ago
Verified
... Frequent password change prompts are inconvenient. Adjusting the system to require fewer password updates would improve overall usability for hotel managers. ...
See full reviewOwner
1.567979192348 months ago
Verified
... It would be helpful to have pop-up notifications showing the number of room nights booked. This feature would enhance usability and convenience. ...
See full reviewOwner
1.5679791925736 months ago
Verified
... The platform is user-friendly, efficient, and packed with features that make booking management and daily operations smooth and stress-free for hotel staff. ...
See full reviewOwner
1.5679791927826 months ago
Verified
... A pop-up notification system displaying room night bookings would be a fantastic addition, helping users stay updated on their property’s performance. ...
See full reviewOwner
1.5679791930137 months ago
Verified
... Including pop-up notifications that display the number of room nights booked would add great value and help users track bookings easily. ...
See full reviewOwner
1.5679791932389 months ago
Verified
... The calendar interface is intuitive and allows easy booking management. There’s no need to stress about opening or closing room allotments manually. ...
See full reviewOwner
1.5679791938993 months ago
Verified
... Little Hotelier offers a simple and efficient calendar interface, making booking management straightforward. It also eliminates concerns about room allotment, saving time and effort. ...
See full reviewOwner
1.5679791941256 months ago
Verified
... Little Hotelier offers a simple and efficient calendar interface, making booking management straightforward. It also eliminates concerns about room allotment, saving time and effort. ...
See full reviewOwner
1.5679791943545 months ago
Verified
... Little Hotelier offers an easy-to-use calendar interface that makes managing bookings a breeze. I especially appreciate the mobile app, which allows the front desk team to manage reservations ...
See full reviewOwner
1.5679791945904 months ago
Verified
... Little Hotelier offers an easy-to-use calendar interface that makes managing bookings a breeze. I especially appreciate the mobile app, which allows the front desk team to manage reservations ...
See full reviewowner
1.5679791948178 months ago
Verified
... The platform is intuitive and simplifies booking management. It’s easy for staff to navigate, making it a great choice for small hotel operations. ...
See full reviewOwner
1.5679791950429 months ago
Verified
... Little Hotelier is easy to use and covers all hotel management needs. The platform is intuitive, making it simple for the team to manage bookings effectively. ...
See full reviewOwner
1.5679791952707 months ago
Verified
... There’s nothing to improve. The platform is well-designed, efficient, and serves all our hotel management needs without any issues. but overall is good. ...
See full reviewOwner
1.5357211309797 months ago
Verified
... Ensure that direct booking and booking engine functions are united e.g. setting release periods has to be done in two places. ...
See full reviewOwner
1.5034630666909 months ago
Verified
... Some part of the technology we cannot use it or deeply understand it. It would be nice if Little Hotelier can provide retraining session or updating system every quarter. ...
See full reviewOwner
1.5034630669306 months ago
Verified
... As I am the owner, and beside the hotel owner. I also have another business so I am quite busy. Little Hotelier helps me take care everything about reservations - checking in-out, record payment, ...
See full reviewOwner
1.4712050026456 months ago
Verified
... Enhance convenience and speed by allowing access through an app, eliminating the need to use a computer mobile app is good. ...
See full reviewOwner
1.4712050028734 months ago
Verified
... At Shada Chiangmai is one of my business that I am taking care, with Little Hotelier I can manage hotel from everywhere and check reservations with my staff by just open calendar in system everyday. ...
See full reviewOwner
1.4712050031037 months ago
Verified
... Little Hotelier help us to manage many online travel agency together such as booking.com & agoda. From our dashboard we can see that most of the reservations came from online so it's good to have the ...
See full reviewOwner
1.4712050033359 months ago
Verified
... Little Hotelier help us to manage many online travel agency together such as booking.com & agoda. From our dashboard we can see that most of the reservations came from online so it's good to have the ...
See full reviewFront
1.4712050037843 months ago
Verified
... When I first started using it, the setup and learning process were a bit challenging. It’s easier now, but it took some effort in the beginning. ...
See full reviewFront
1.4712050040203 months ago
Verified
... When I first started using it, the setup and learning process were a bit challenging. It’s easier now, but it took some effort in the beginning. ...
See full reviewFD
1.4712050042496 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewFD
1.4712050044829 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewFD
1.4712050047125 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewFD
1.4712050049287 months ago
Verified
... I had problems accessing the LH app on my phone, and Ravi helped me, thank god everything went well. it took several hours because it coincided with his and my lunch time. ...
See full reviewFD
1.4712050051475 months ago
Verified
... Thanks to this app, i just changed the rate for a room and from my phone. before i could only do it from the computer. this is great. ...
See full reviewOwner
1.4389469408449 months ago
Verified
... I need payment gateway to connect with TBB because a lot of customer want to book on Direct booking but hard to pay. ...
See full reviewManager
1.43894694107 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometimes. ...
See full reviewManager
1.4389469412982 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometimes. ...
See full reviewOwner
1.4389469415248 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometimes. ...
See full reviewOwner
1.4389469417473 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometimes. ...
See full reviewOwner
1.4389469419739 months ago
Verified
... Mobile app: I need full function same as browser because I’m always out of office. Also my staff using Android but some room type did not show full details. ...
See full reviewOwner
1.4389469421991 months ago
Verified
... The booking engine: easy to make a booking link with calendar, mobile app which I use the most. Sent invoice via calendar. ...
See full reviewOwner
1.438946942444 months ago
Verified
... Lacking of time sometimes did not update real time. Also mobile app my staff using Android I think sometimes delay update. ...
See full reviewOwner
1.4389469426676 months ago
Verified
... Lacking of time sometimes did not update real time. Also mobile app my staff using Android I think sometimes delay update. ...
See full reviewOwner
1.4389469429014 months ago
Verified
... Some feature it hard to set up and translate to Thai is misunderstand. Also close room from channel manager slow sometimes. ...
See full reviewFront manager
1.4389469431321 months ago
Verified
... In Little hotelier features I like is report tab, in front manager role, It’s very easy for me to check&summary everything such as revenue, occupancy room blocked and all stats that owner need to ...
See full reviewFront manager
1.438946943371 months ago
Verified
... The little hotelier is the realtime system update. I had experienced about updating price in system and when I check the price on OTA after I changed it in the system, it show the adjusted price very ...
See full reviewAdmind
1.4389469435816 months ago
Verified
... The integration with some platforms could be faster, as there are occasional delays in updates. Additionally, it would be helpful if the guest communication tools allowed more personalized message ...
See full reviewOwner
1.4389469437892 months ago
Verified
... The reporting, like no show. And maybe let the property to be able to input reservation source if its an offline guest. ...
See full reviewOwner
1.4389469440196 months ago
Verified
... The reporting, like no show. And maybe let the property to be able to input reservation source if its an offline guest. ...
See full reviewVilla Owner
1.4389469442443 months ago
Verified
... Safe our times for control online platforms. Open and close room available also easy. Good Job Little Hotelier software and manage. ...
See full reviewOwner
1.4389469444672 months ago
Verified
... little hotelier is easy to use, I use it in application to see all the bookings coming. I have 3 channels for selling room in OTAs. ...
See full reviewOwner
1.4389469446864 months ago
Verified
... Improve the previous client lookup or autofill when doing a manual reservation. It's a little clunky to use. Also would be nice to be able to use established codes from Direct Booking when doing a ...
See full reviewOwner
1.4389469449141 months ago
Verified
... Online chat support is excellent to resolve issues. Front Desk is intuitive and very easy to use. Connectivity to OTA's works well. ...
See full reviewOwner
1.4389469451426 months ago
Verified
... Online chat support is excellent to resolve issues. Front Desk is intuitive and very easy to use. Connectivity to OTA's works well. ...
See full reviewReceptionist
1.4389469453752 months ago
Verified
... The option of change between a human and a IA after the first question so you can feel more certain. ...
See full reviewReceptionist
1.4389469455996 months ago
Verified
... The option of change between a human and a IA after the first question so you can feel more certain. ...
See full reviewReceptionist
1.4389469458315 months ago
Verified
... The option of change between a human and a IA after the first question so you can feel more certain. ...
See full reviewGerencia
1.4389469460607 months ago
Verified
... Maybe we could put a brief description of the functions of the three icons in the initial menu, so we know their function. We are integrating ourselves into the administration and there are too many ...
See full reviewGerencia
1.4389469462974 months ago
Verified
... Maybe we could put a brief description of the functions of the three icons in the initial menu, so we know their function. We are integrating ourselves into the administration and there are too many ...
See full reviewGerencia
1.4389469465293 months ago
Verified
... Ease of Reservations #reservations and check-in ...
See full reviewGerencia
1.4389469467466 months ago
Verified
... Ease of Reservations #reservations and check-in ...
See full reviewManager
1.4066888824582 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full reviewManager
1.4066888826781 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full reviewManager
1.4066888829017 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full reviewManager
1.4066888831149 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full reviewManager
1.4066888833262 months ago
Verified
... Connect room type and allotment with OTA with ease , Web design and App interface is user friendly and Security is good. ...
See full review民宿管家
1.4066888835338 months ago
Verified
... It allows you to integrate and manage all booking websites, as well as manage room availability and pricing for each booking platform. The backend data is also quite detailed, making it easy to generate monthly reports and track changes in revenue, occupancy rates, and other metrics. It automatically imports customer information from the booking websites, which is very convenient. The ability to search for orders using the customer's name and booking number is also very helpful. Particularly, since each booking website has its own unique ...
See full review民宿管家
1.4066888837489 months ago
Verified
... Some booking websites (such as Agoda, Trip.com) have slower update speeds, which can lead to double bookings. Additionally, it is not possible to display different dates and room types within a single reservation ...
See full review民宿管家
1.4066888839725 months ago
Verified
... Some booking websites (such as Agoda, Trip.com) have slower update speeds, which can lead to double bookings. Additionally, it is not possible to display different dates and room types within a single reservation, which is a bit unfortunate. I also suggest that the default dates in the "reservation" button in the top-right corner be synchronized with the current ...
See full review民宿管家
1.4066888841935 months ago
Verified
... Some booking websites (such as Agoda, Trip.com) have slower update speeds, which can lead to double bookings. Additionally, it is not possible to display different dates and room types within a single reservation, which is a bit unfortunate. I also suggest that the default dates in the "reservation" button in the top-right corner be synchronized with the current calendar date, making it more intuitive to use. Furthermore, I recommend moving the "note ...
See full review民宿管家
1.4066888844232 months ago
Verified
... Some booking websites (such as Agoda, Trip.com) have slower update speeds, which can lead to double bookings. Additionally, it is not possible to display different dates and room types within a single reservation, which is a bit unfortunate. I also suggest that the default dates in the "reservation" button in the top-right corner be synchronized with the current calendar date, making it more intuitive to use. Furthermore, I recommend moving the "note" field in the order to a more visible position on the first page of the order. This would help avoid situations where front desk staff may overlook important notes due to staff changes or the order being older, leading to service errors or omissions. After all, some internal notes are not suitable for the "Guest comments" section, as we don't want the guest to see them. Regarding the automatic import of customer data, I’m unsure why data from AsiaYo, other than the guest's name, cannot be imported. Additionally, I would like to suggest adding a feature in the backend reports to analyze customer regions. Since most of our customers are domestic travelers, it would be great to have an option to input the customer's city and generate backend reports, allowing us to better understand which regions are our main customer base. Lastly, I would still prefer to have a Chinese ...
See full review民宿管家
1.4066888846509 months ago
Verified
... Some booking websites (such as Agoda, Trip.com) have slower update speeds, which can lead to double bookings. Additionally, it is not possible to display different dates and room types within a ...
See full review民宿管家
1.4066888848809 months ago
Verified
... Some booking websites (such as Agoda, Trip.com) have slower update speeds, which can lead to double bookings. Additionally, it is not possible to display different dates and room types within a ...
See full review民宿管家
1.4066888851098 months ago
Verified
... Some booking websites (such as Agoda, Trip.com) have slower update speeds, which can lead to double bookings. Additionally, it is not possible to display different dates and room types within a single reservation, which is a bit unfortunate. I also suggest that the default dates in the "reservation" button in the top-right corner be synchronized with the current calendar date, making it more intuitive to use. Furthermore, I recommend moving the "note" field in the order to a more visible position on the first page of the order. This would help avoid situations where front desk staff may overlook important ...
See full reviewHotel reservation
1.4066888853416 months ago
Verified
... The system is okay but I would suggest on the remark tab that all details we have to click into it so we can see information. Would be nice if we can have it show up. ...
See full reviewHotel reservation
1.4066888855679 months ago
Verified
... The system is okay but I would suggest on the remark tab that all details we have to click into it so we can see information. Would be nice if we can have it show up. ...
See full reviewHotel reservation
1.4066888857956 months ago
Verified
... Little Hotelier support our reservation process, all direct booking from facebook direct to the system and cut allotment form OTAs ...
See full reviewOwner
1.4066888860189 months ago
Verified
... The Little hotelier is a good system for hotel business. We use it to manage online bookings form online travel agencies. Simple calendar & easy to use. ...
See full reviewOwner
1.4066888866611 months ago
Verified
... Automated messages and the booking engine don’t offer much flexibility for branding or personalization. Also for the upselling function cannot do personalization as well. ...
See full reviewOwner
1.4066888868937 months ago
Verified
... Automated messages and the booking engine don’t offer much flexibility for branding or personalization. Also for the upselling function cannot do personalization as well. ...
See full reviewOwner
1.3744308226001 months ago
Verified
... Little hotelier is a very easy to use system. I am using it at another property to manage all reservations. Dashboard is clear to see. ...
See full reviewOwner
1.3744308228248 months ago
Verified
... Little hotelier is a very easy to use system. I am using it at another property to manage all reservations. Dashboard is clear to see. ...
See full reviewOwner
1.3744308230458 months ago
Verified
... Little Hotelier has feature automated emails and the booking engine have basic design options and can’t fully match my branding. ...
See full reviewOwner
1.3744308232654 months ago
Verified
... Little Hotelier has feature automated emails and the booking engine have basic design options and can’t fully match my branding. ...
See full reviewOwner
1.3744308235611 months ago
Verified
... I can receive bookings from my website(Facebook), which means fewer commissions paid to OTAs. Guests also appreciate having this option. ...
See full reviewOwner
1.374430823843 months ago
Verified
... The application hard to log-in since it always ask the authentification code. Cannot use without it so sometime my staff cannot log in with smooth. ...
See full reviewOwner
1.3744308241282 months ago
Verified
... The application hard to log-in since it always ask the authentification code. Cannot use without it so sometime my staff cannot log in with smooth. ...
See full reviewOwner
1.374430824431 months ago
Verified
... The application hard to log-in since it always ask the authentification code. Cannot use without it so sometime my staff cannot log in with smooth. ...
See full reviewOwner
1.3744308247353 months ago
Verified
... The application hard to log-in since it always ask the authentification code. Cannot use without it so sometime my staff cannot log in with smooth. ...
See full reviewOwner
1.3744308250213 months ago
Verified
... The application hard to log-in since it always ask the authentification code. Cannot use without it so sometime my staff cannot log in with smooth. ...
See full reviewOwner
1.3744308253188 months ago
Verified
... The application hard to log-in since it always ask the authentification code. Cannot use without it so sometime my staff cannot log in with smooth. ...
See full reviewOwner
1.3744308256418 months ago
Verified
... The application hard to log-in since it always ask the authentification code. Cannot use without it so sometime my staff cannot log in with smooth. ...
See full reviewOwner
1.3744308259405 months ago
Verified
... In this Little Hotelier system, it's mobile app, I can manage bookings and check guest details even when I’m not at the property. ...
See full reviewOwner
1.3744308262101 months ago
Verified
... The application hard to log-in since it always ask the authentification code. Cannot use without it so sometime my staff cannot log in with smooth. ...
See full reviewMarketing Manager
1.3744308265087 months ago
Verified
... The Little Hotelier system is a simple. For us, having everything in one place is very convenient. The ability to modify restrictions (rates, minimum length of stay, allotment) on one page and then ...
See full reviewFront Office Manager
1.3744308267895 months ago
Verified
... Thank you for creating such a wonderful system for our property. Thank you.The Little Hotelier system is excellent and simple to use for managing our reservations in one spot. Inventory is quite simple to use, as is mapping, and system alerts are timely and simple to interpret for newcomers. The booking system has a very graphic ...
See full reviewOwner
1.3744308270882 months ago
Verified
... The system is very easy to use, at our hotel our staff who not familiar with the system still can use it. ...
See full reviewSales & Marketing
1.3744308273891 months ago
Verified
... LH is a wonderful system for our property. The Little Hotelier system is user friendly and easy to use for managing our reservations in one place. Inventory and mapping are both very simple to use for our staff as it is easy to understand ...
See full reviewAccount Receivable
1.3744308276859 months ago
Verified
... LH is a great system for our property. The Little Hotelier system simplifies our reservation management with its user-friendly interface. Inventory and mapping are both simple and use to new users. The booking system has an extremely graphic ...
See full reviewAccount Receivable
1.3744308279719 months ago
Verified
... LH is a great system for our property. The Little Hotelier system simplifies our reservation management with its user-friendly interface. Inventory and mapping are both simple and use to new users. The booking system has an extremely ...
See full reviewOwner
1.3421727642313 months ago
Verified
... The feature I like in Little hotelier is the channel manager & front desk which can see all reservations & guest information from all channels. Easy to check in & check out. ...
See full reviewOwner
1.3421727645019 months ago
Verified
... Little hotelier support our reservations process a lot, it very easy to check-in check out and adjust the rooms. It also link with OTA and helps us mange room available as well. ...
See full reviewOwner
1.3421727647472 months ago
Verified
... For the direct booking, it would be wonderful if it can do more optimization like adjust UI, custom template & etc. ...
See full reviewOwner
1.3421727649817 months ago
Verified
... Make our property looks formal & trust ...
See full reviewOwner
1.3421727652072 months ago
Verified
... I would like the system to allow attaching payment slips directly into the system, making it easier and more accurate. ...
See full reviewmarketing
1.3099147009326 months ago
Verified
... I would like the system to be more accessible and user-friendly. Additionally, marketing efforts should be improved to attract more. ...
See full reviewmarketing
1.309914701169 months ago
Verified
... I would like the system to be more accessible and user-friendly. Additionally, marketing efforts should be improved to attract more. ...
See full reviewWhat Types of Hotels Little Hotelier is Popular For
Size
680 | X-Small (1-9 room)
508 | Small (10-24 room)
194 | Medium (25-74 room)
58 | Large (75-199 room)
41 | X-Large (200+ room)
Country
385 | Thailand
223 | Australia
140 | Mexico
127 | United States of America
69 | Indonesia
62 | United Kingdom
60 | Spain
34 | New Zealand
24 | Canada
23 | Malaysia
19 | Philippines
17 | Costa Rica
14 | Italy
14 | Morocco
13 | Argentina
12 | Germany
11 | Colombia
10 | Chile
8 | Ireland
7 | Austria
7 | Cambodia
6 | India
5 | France
5 | Panama
5 | Portugal
4 | Peru
4 | Seychelles
4 | Kenya
4 | Switzerland
4 | El Salvador
4 | Guatemala
3 | Belgium
3 | Greece
3 | Jordan
3 | Korea, South
3 | Nigeria
3 | Japan
3 | Romania
3 | Virgin Islands, U.S.
3 | Brazil
3 | South Africa
2 | Andorra
2 | Mozambique
2 | Ghana
2 | Vietnam
2 | Taiwan
2 | Tanzania
2 | Norway
2 | Belize
2 | Puerto Rico
2 | Georgia
2 | Finland
2 | Poland
1 | Netherlands
1 | Fiji
1 | Bulgaria
1 | Dominican Republic
1 | China
1 | Sri Lanka
1 | Hungary
1 | Uzbekistan
1 | Russian Federation
1 | Uruguay
1 | Malawi
1 | Tonga
1 | Saudi Arabia
1 | Malta
1 | Luxembourg
1 | Singapore
1 | Bolivia
1 | Laos
1 | Sweden
1 | Sao Tome and Principe
1 | Vanuatu
1 | Cook Islands
1 | Oman
1 | Ecuador
Type
553 | Bed & Breakfast & Inns
466 | Resorts
443 | Boutiques
291 | Limited Service & Budget Hotels
258 | Luxury Hotels
231 | Vacation Rentals & Villas
182 | Airport/Conference Hotels
153 | City Center Hotels
146 | Hostels
113 | Branded Hotels
102 | Extended Stay & Serviced Apartments
100 | Motels
15 | RV Parks & Campgrounds
9 | Casinos
Region
524 | Asia Pacific
291 | North America
261 | Oceania
201 | Europe
74 | South America
36 | Africa
8 | Central America
7 | Middle East
Category
1526 | Hotel Management Software
Didn’t find what you were looking for?
Capabilities
Front desk software
Front desk software
Our direct booking engine can be integrated into your existing website in minutes, instantly boosting direct bookings. You can also leverage one of our Little Hotelier pre-built website templates. And it empowers you to boost revenue and extra bookings by implementing upselling and promotional strategies directly on your website.
Booking engine
Channel Manager
Channel Manager
No more manual updates! Our Channel Manager empowers you to manage all your OTAs through a single platform and calendar. Connect to up to 450 global booking channels, like Booking.com and Expedia, without risking double bookings or missing any reservations. Optimise distribution by applying different pricing and distribution strategies for each of your rooms.
App store
Mobile app
Mobile app
We know you don’t want to be tied to your desk, that’s why our mobile app allows you to take Little Hotelier with you. With our 5 star rated mobile app, you can efficiently manage important daily tasks straight from your smartphone or tablet. Manage reservations, check guests in and out, adjust availability, and process online payments wherever you are, whenever you need.
Insights
Insights
Find your pricing and promotion sweet spot with Little Hotelier Insights. Rate Parity and Competitor Rates Dashboard let you optimise your pricing strategy by comparing your rates to top OTAs and competitors. The Pace feature tracks your performance against previous years to predict sales trends and help with upcoming staffing requirements. You can also analyse Booking Performance data to discover revenue opportunities and refine your distribution strategy.
Features
Accounting & Finance
Marketing & Ecommerce
Administration & Configuration
Customer Management
Front Office
Groups Management
Guest Experience
Housekeeping
Payments
Reservations Management
Revenue Management
Taxes & Compliance
Support & Training
Food & Beverage
Recommended by
Achievements
This vendor's trending score is rising, Little Hotelier by SiteMinder is the #1 most trending product in the Hotel Management Software category (out of 74) and the #51 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreLittle Hotelier has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted Little Hotelier as the #2 Hotel Management Software provider in the 2025 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
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Little Hotelier Case Studies
Long N Joy serviced apartment boosts short and long term bookings with Little Hotelier
KoPha-ngan (Thailand)
Little Hotelier delivers successful start to Mamori House at Koh Larn
(Thailand)
L’Sirene Boutique Resort is riding the waves of success with Little Hotelier
Baler (Philippines)
Limasan Villa Langkawi elevates guest experience and boosts revenue with Little Hotelier
Langkawi (Malaysia)
Derwent House enjoys newfound efficiency thanks to Little Hotelier
(United Kingdom)
Little Hotelier safeguards Hubs Hostel Yogyakarta’s successful start
Yogyakarta (Indonesia)
Little Hotelier solves operational challenges and increases occupancy at Sea Breeze Candidasa
Kecamatan Karangasem (Indonesia)
Castaway Boutique Resort wipes out manual work and boosts occupancy with Little Hotelier
Kecamatan Nusa Penida (Indonesia)
Ultima Guest House optimises efficiency and boosts bookings up to 50% thanks to Little Hotelier
Bandung (Indonesia)
Attara Inn Senggigi enjoys charmed start to life as Little Hotelier helps deliver 94% occupancy
Kecamatan Batu Layar (Indonesia)
Lake Inari Mobile Cabins delivers wondrous guest experience thanks to Little Hotelier
Inari (Finland)
How Ouklip Place Bed and Breakfast saves time, improves operational structures, and boosts direct business with Little Hotelier
Roodepoort (South Africa)
Holbrook Hotel reaches full potential by using Little Hotelier’s all-in-one solution
Holbrook (Australia)
Country Dome Suites stays in control with the Little Hotelier Mobile App
Kenney (United States of America)
Tiu Oasis Lombok’s direct bookings soar 35% thanks to Little Hotelier
Kuta (Indonesia)
7SEAS Cottages improves service and efficiency with Little Hotelier
Kecamatan Pemenang (Indonesia)
Pimali Resort and Training Centre drives successful youth hospitality mission, supported by Little Hotelier
Bangkok (Thailand)
The Blazing Donkey Hotel drives up to 50% direct bookings with Little Hotelier
Ham (United Kingdom)
Little Hotelier solves inventory management and helps Nutan Hotel Lombok achieve occupancy increase
Kecamatan Selaparang (Indonesia)
Istanaku Hotel & Guesthouse stays ahead of the game with Little Hotelier
Kecamatan Wenang (Indonesia)
A 25% jump in direct bookings for Best E Villas with Little Hotelier
Prospect (Caribbean)
How the switch to Little Hotelier helped Hotel Taverne save time and generate more bookings
Obertauern (Austria)
Omah Angkul Angkul overcomes double booking challenges with Little Hotelier
Kecamatan Lembang (Indonesia)
Cocklebury Farm creates efficient processes and a personalised guest experience with Little Hotelier
Pewsey (United Kingdom)
Guesthouse Sternen is going digital with Little Hotelier
Todtmoos (Germany)
Tree House Lodge maximises bookings and efficiency with Little Hotelier
Kuta Selatan (Bali)
Paradise Garage Komodo says goodbye to manual work thanks to Little Hotelier
Kecamatan Komodo (Indonesia)
The Chalet Guesthouse and Studio sees immediate benefits with Little Hotelier’s new mobile app
Medlow Bath (Australia)
Little Hotelier’s New Mobile App is a Welcome Upgrade for Samui Bayside Luxury Villas
(Thailand)
References
"Little Hotelier saves double booking, manages and tracks payments, manages reporting excellently, (and offers) continuous improvement. It saves time as an all in one solution."
"Little Hotelier has been a great tool for us as newcomers to the hospitality and accommodation industry, by making things simple and streamlined"
Featured Customers
Hotelier Rating
Hoteliers like Little Hotelier for its real-time channel management, improving revenue and preventing overbookings. Its centralized system eases hotel operations by integrating reservations, guest communication, and inventory management. The platform supports seamless rate adjustment across OTAs, reducing manual errors and saving time. Users find its reporting tools instrumental for strategic decisions, though some seek enhanced customization. Overall, it's a robust solution for small hotels, with room for improvement in mobile app functionality.
AI-generated from the text of customer reviews
Looking for specific info?
Simplifying Small Hotel Management
Manager from 10 to 24 room Resort in Ko Pha-Ngan (Thailand)
support team
marketing from 25-49 room Hostel in Tambon Kram (Thailand)
Mobile app
Owner from 1 to 4 room in Tambon Wa Wi (Thailand)
Front desk
Owner from 1 to 4 room in Tambon Wa Wi (Thailand)
Channel manager
Owner from 1 to 4 room in Tambon Wa Wi (Thailand)
Make our property looks formal & trust
Owner from 5 to 9 room Vacation Rentals & Villa in Kuala Lumpur (Malaysia)
Good reservation system
Owner from 5 to 9 room Vacation Rentals & Villa in Kuala Lumpur (Malaysia)
Have Thai support
Owner from 5 to 9 room Limited Service & Budget Hotel in Ko Samui (Thailand)
Managing small hotel system
Owner from 5 to 9 room Limited Service & Budget Hotel in Ko Samui (Thailand)
Good reservations system
Owner from 25-49 room Boutique in Khuan Khanun (Thailand)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Little Hotelier is the perfect all-in-one solution for smaller properties that don't require a beast of a PMS. It makes managing reservations, online presence, and day-to-day operations incredibly easy, even for those new to tech.
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What differentiates this product or service from the competition?
Little Hotelier understands the unique needs of boutique hotels and B&Bs. It provides tailored simplicity without compromising on power, delivering tools that are perfectly scaled and priced to their users.
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Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Start with their free trial! It’s a risk-free way to see how intuitive and impactful their tools are. You'll realize quickly how it simplifies operations and improves your guest experience at a great price.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
News
Little Hotelier
3 months ago
Long N Joy serviced apartment boosts short and long term bookings with Little Hotelier
Little Hotelier
3 months ago
Little Hotelier delivers successful start to Mamori House at Koh Larn
Little Hotelier
3 months ago
L’Sirene Boutique Resort is riding the waves of success with Little Hotelier
Little Hotelier
3 months ago
Limasan Villa Langkawi elevates guest experience and boosts revenue with Little Hotelier
Little Hotelier
3 months ago
Derwent House enjoys newfound efficiency thanks to Little Hotelier
Little Hotelier
3 months ago
Little Hotelier safeguards Hubs Hostel Yogyakarta’s successful start
Little Hotelier
3 months ago
Little Hotelier solves operational challenges and increases occupancy at Sea Breeze Candidasa
Little Hotelier
3 months ago
Castaway Boutique Resort wipes out manual work and boosts occupancy with Little Hotelier
Little Hotelier
3 months ago
Ultima Guest House optimises efficiency and boosts bookings up to 50% thanks to Little Hotelier
Little Hotelier
3 months ago
Attara Inn Senggigi enjoys charmed start to life as Little Hotelier helps deliver 94% occupancy
Little Hotelier
3 months ago
Lake Inari Mobile Cabins delivers wondrous guest experience thanks to Little Hotelier
Little Hotelier
3 months ago
How Ouklip Place Bed and Breakfast saves time, improves operational structures, and boosts direct business with Little Hotelier
Little Hotelier
4 months ago
Holbrook Hotel reaches full potential by using Little Hotelier’s all-in-one solution
Little Hotelier
1 year ago
Little Hotelier’s Mobile App Now Giving Performance Insights to Thousands of Small Accommodation Providers with One Look
Little Hotelier
1 year ago
Country Dome Suites stays in control with the Little Hotelier Mobile App
Little Hotelier
1 year ago
Tiu Oasis Lombok’s direct bookings soar 35% thanks to Little Hotelier
Little Hotelier
1 year ago
7SEAS Cottages improves service and efficiency with Little Hotelier
Little Hotelier
1 year ago
Pimali Resort and Training Centre drives successful youth hospitality mission, supported by Little Hotelier
Little Hotelier
1 year ago
The Blazing Donkey Hotel drives up to 50% direct bookings with Little Hotelier
Little Hotelier
1 year ago
Little Hotelier solves inventory management and helps Nutan Hotel Lombok achieve occupancy increase
Little Hotelier
1 year ago
Istanaku Hotel & Guesthouse stays ahead of the game with Little Hotelier
Little Hotelier
1 year ago
A 25% jump in direct bookings for Best E Villas with Little Hotelier
Little Hotelier
1 year ago
How the switch to Little Hotelier helped Hotel Taverne save time and generate more bookings
Little Hotelier
1 year ago
Omah Angkul Angkul overcomes double booking challenges with Little Hotelier
Little Hotelier
1 year ago
Cocklebury Farm creates efficient processes and a personalised guest experience with Little Hotelier
Little Hotelier
1 year ago
Little Hotelier Hosts Global Webinar Series for Small Accommodation Providers to Win Guests Through Insights
Little Hotelier
1 year ago
Guesthouse Sternen is going digital with Little Hotelier
Little Hotelier
2 years ago
Tree House Lodge maximises bookings and efficiency with Little Hotelier
Little Hotelier
2 years ago
Paradise Garage Komodo says goodbye to manual work thanks to Little Hotelier
Little Hotelier
2 years ago
The Chalet Guesthouse and Studio sees immediate benefits with Little Hotelier’s new mobile app
Little Hotelier
2 years ago
Little Hotelier’s New Mobile App is a Welcome Upgrade for Samui Bayside Luxury Villas
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Little Hotelier has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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