The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 58 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Jaras shines , with exclusive features like On premise and Guest Messaging.
OpenHotel shines in ease of use and customer support , with exclusive features like Payment processing and Ancillary revenue tracking.
Side-by-side ratings based on 58 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | From $1,000/mo | Contact sales |
| Verified Reviews | 0 | 58 |
After analyzing 58 verified reviews, Jaras users most value its , while OpenHotel users highlight customer support, user-friendly pms, continuous updates and improvements. Click any theme to see what reviewers say.
|
|
OpenHotel
|
|---|---|
| Pros | |
|
+
Customer Support
▾
|
|
|
+
User-friendly PMS
▾
|
|
|
+
Continuous Updates and Improvements
▾
|
|
|
+
Direct OTA Connections
▾
|
|
| Cons | |
|
−
Reporting Capabilities
▾
|
|
|
−
Financial Processing
▾
|
|
|
−
Group Booking Tools
▾
|
|
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
OpenHotel
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #25 36 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #39 11 reviews |
| Large (75-199 rooms) | — | #50 0 reviews |
| X-Large (200+ rooms) | — | #21 2 reviews |
By Property Type
| Segment |
|
OpenHotel
|
|---|---|---|
| Boutique ▾ | — | #37 16 reviews |
| Luxury | — | #45 4 reviews |
| Branded / Chain ▾ | — | #28 9 reviews |
| Extended Stay | — | #43 2 reviews |
By Region
| Segment |
|
OpenHotel
|
|---|---|---|
| North America ▾ | — | #14 54 reviews |
Choosing the right property management system (PMS) is crucial for your hotel’s efficiency, guest experience, and revenue. Both Jaras by Jaras and OpenHotel PMS aim to streamline operations, but they address different hotel needs and scales. While Jaras’s recent lack of reviews hampers its credibility, OpenHotel’s 57 reviews and high scores reveal a more established track record. Which platform better aligns with your hotel’s specific requirements?
Jaras and OpenHotel are designed to solve core property management challenges: reservations, distribution, and operational workflows. Jaras touts a cloud-native platform that unifies reservations, financial workflows, and guest engagement into one dashboard, targeting modern hospitality providers. OpenHotel emphasizes a comprehensive, easy-to-use system, with integrated tools like yield management, channel management, booking engine, and website builder.
The critical difference? Jaras’s lack of recent reviews and a low rating make its reliability questionable, whereas OpenHotel’s active community and recent user feedback suggest higher confidence. OpenHotel’s extensive integrations and automation features serve established hotels seeking scalability. But does Jaras’s innovative, all-in-one approach justify its limited user data?
Do your hotel’s needs lean toward a proven, well-supported system, or are you willing to consider a newer platform with cutting-edge features but limited feedback?
If your hotel needs a reliable, user-friendly PMS with a strong track record, go with OpenHotel. It’s suited for small to medium properties looking for straightforward property management, yield optimization, and OTA integrations—especially given its 4.81-star rating from 57 reviews, including recent positive feedback.
If your hotel is a tech-savvy, innovative property or a portfolio seeking a single dashboard to unify operations, Jaras’s cloud-native architecture and automation tools may appeal. However, with zero reviews and no recent data, its performance and support remain unverified. Its basic reservation and unit management features suit certain niche markets, but without community validation, risks are higher.
In summary, for reliability, proven performance, and recent feedback, OpenHotel is the clear choice. Jaras’s potential remains uncertain in the absence of user data.
OpenHotel boasts a 4.71/5 ease-of-use rating from 57 reviews, with many users describing it as intuitive, straightforward, and easy to adopt. Reviewers praise its user-friendly interface, quick onboarding, and helpful support, often calling it “very easy to navigate” and “self-explanatory,” which minimizes staff training time.
Jaras, on the other hand, has no reviews or ratings, making it impossible to assess its user experience or onboarding process. Without community feedback, it’s unclear whether your team will find it easy to learn and adopt.
Edge: OpenHotel.
OpenHotel offers 12 unique features, including its channel manager, EPoS, booking engine, ancillary revenue tracking, group functionality, multi-currency, and native email marketing—features critical to modern hotels. Its comprehensive suite enables seamless operations and guest engagement.
Jaras only provides five exclusive features like guest messaging, base pricing, real-time status updates, on-premise deployment, and payment requests. It lacks many advanced tools such as yield management, sophisticated channel management, or integrated websites.
OpenHotel’s broader feature set, especially its channel management and booking engine, secure its edge.
Edge: OpenHotel.
OpenHotel’s support scores a 4.82/5 from 57 reviews, with users highlighting its responsiveness and helpfulness. Many describe the support team as “excellent,” “very responsive,” and “supportive during emergencies,” which is vital for smooth operations.
Jaras’s customer support is unverified due to zero reviews, making it impossible to evaluate their responsiveness or quality. Given the importance of support in PMS success, OpenHotel’s established reputation provides more confidence.
Edge: OpenHotel.
OpenHotel integrates with 12 verified partners, including Channel Manager, SiteMinder, RateGain, OpenKey, and Canary Technologies. These integrations facilitate distribution, guest communication, and payments, streamlining hotel workflows.
Jaras reports zero verified integrations, limiting its ability to connect with third-party systems. For a hotel reliant on external tools, OpenHotel’s wider ecosystem offers significant operational advantages.
Edge: OpenHotel.
OpenHotel’s recent reviews reveal an average rating of 4.81/5 across 57 reviews, with high praise for ease of use, support, and value. Hotels of various sizes, especially motels and resorts, appreciate its reliability and features.
Jaras has no reviews, and its HTR Score is 0, indicating no community validation. Without recent user feedback, it’s impossible to gauge user satisfaction.
Edge: OpenHotel.
Jaras’s pricing begins at $1,000 per month, with no free trial, making it potentially expensive for small properties. It does not offer a freemium model or per-room charges, requiring a significant upfront investment.
OpenHotel’s pricing is not publicly listed, which is common for enterprise-grade systems. Its value comes from the included features and integrations, and most users consider it competitively priced given its capabilities.
In absence of transparent pricing for OpenHotel, evaluate it based on your budget and needs.
Not ideal if your hotel prefers proven solutions with extensive community support, or if you need advanced integrations readily available.
Not ideal if your hotel requires a highly customizable, enterprise-grade system with extensive third-party integrations beyond what OpenHotel offers.
OpenHotel is a well-established, highly rated property management system favored by many hoteliers for its ease of use, support, and integrations. Its active user base and recent reviews reinforce its reliability, making it the safer choice for most hotels.
Jaras presents an innovative, cloud-native option with automation and unified workflows, but the lack of reviews and community validation introduces uncertainty. It may appeal to hotels seeking a fresh approach, but with limited proven success, risk is higher.
If you prioritize a verified, user-rated PMS with proven support and integrations, choose OpenHotel. If your hotel is a tech-forward property willing to experiment and invest in a newer platform, Jaras might warrant consideration—though caution is advised.
According to HTR's product database, Jaras and OpenHotel PMS share 11 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
OpenHotel
|
|---|---|---|
| Ancillary revenue tracking | ||
| Base Pricing | ||
| Booking Engine | ||
| Channel Manager | ||
| Custom rates | ||
| EPoS | ||
| Guest Messaging | ||
| On premise | ||
| Payment Requests | ||
| Payment processing | ||
| Real-Time Status Updates |
Showing top differences. 5 more features differ between these products.
Unique capabilities
What hoteliers love
The open availability and responsiveness of customer support teams are highly appreciated among users. Many specifically mentioned the helpfulness of... The open availability and responsiveness of customer support teams are highly appreciated among users. Many specifically mentioned the helpfulness of the team during emergencies and the seamless transition to OpenHotel PMS. This support aids in smooth operations, especially during peak seasons or system transitions.
Many users appreciate how easy it is to navigate and use OpenHotel's PMS. The system is intuitive, even for first-time hotel clerks, and it offers sea... Many users appreciate how easy it is to navigate and use OpenHotel's PMS. The system is intuitive, even for first-time hotel clerks, and it offers seamless transitions from other systems. Users note it is particularly effective for small to medium-sized properties because of its flexible booking grid and comprehensive layout.
Users appreciate that OpenHotel is consistently improving and adding features based on user feedback. This dedication ensures the system stays up-to-d... Users appreciate that OpenHotel is consistently improving and adding features based on user feedback. This dedication ensures the system stays up-to-date with industry standards and evolving hotel needs. Notifications about these updates are shared through inbox notifications, making it convenient for users to stay informed.
Where hoteliers push back
While many appreciate the detailed and comprehensive reporting options available in OpenHotel, there is a recurring request for customizable reports a... While many appreciate the detailed and comprehensive reporting options available in OpenHotel, there is a recurring request for customizable reports and improved metrics suited to specific properties. Some users find current reports cluttered with unnecessary information and have suggested enhancements to better meet their needs.
Users noted that OpenHotel has efficient financial processing modules, including organized views of financials, customizable financial reports, and in... Users noted that OpenHotel has efficient financial processing modules, including organized views of financials, customizable financial reports, and integration with external fiscal systems. However, enhancements are suggested, particularly around real-time tax reporting and card payment interventions.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Jaras and OpenHotel PMS share many core Property Management Systems features, but each has unique capabilities. Jaras offers 0 verified integration partners, while OpenHotel PMS offers 12. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. OpenHotel PMS leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Jaras: No. OpenHotel PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Jaras has an HT Score of 0 and OpenHotel has 16. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor