Lightspeed Galaxy vs. Redforts:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can significantly influence your hotel's efficiency and guest satisfaction. Both Lightspeed Galaxy and Redforts aim to streamline operations, but they approach this goal differently. Galaxy offers a longstanding, US-based solution with a focus on traditional hotel segments, while Redforts presents a more feature-rich, cloud-based platform with broader integrations. Which aligns better with your hotel’s needs?

Both products solve core hotel management problems—reservation handling, billing, and guest communication—but they diverge in scope and user experience. Galaxy’s limited recent reviews and small user base suggest less recent support and development, whereas Redforts, with more recent feedback and a larger review count, signals ongoing innovation. Are you leaning toward a well-established but less-reviewed system, or a more modern, actively supported platform?

Is Lightspeed Galaxy or Redforts Better for Hotels?

If your hotel values a straightforward, familiar PMS and prioritizes ease of use, Galaxy might seem attractive. However, its single review in the last six months, which is extremely outdated, indicates limited ongoing support or development activity, raising concerns about long-term viability.

Redforts, with 40 reviews and recent feedback, demonstrates sustained user engagement and continuous improvements. It offers a comprehensive suite, including channel management, booking engine, and revenue tools, ideal for hotels seeking an all-in-one solution that adapts to evolving needs.

Your choice depends on whether you need a stable, simple system (Galaxy) or a flexible, feature-rich platform (Redforts). Are your operational needs expanding, or is stability your priority?

Is Redforts or Lightspeed Galaxy Easier to Use?

Galaxy’s UI scores a solid 4.5/5, but its onboarding and ongoing support ratings are surprisingly low at 0/5, mainly due to recent support issues. Users have reported difficulty accessing the system and lack of assistance, which can hinder staff adoption.

Redforts scores 4.68/5 for ease of use, with onboarding rated at 4.32/5 and customer support at 4.53/5. Reviewers praise its intuitive design and responsive support, making staff training smoother and daily operations less frustrating.

Edge: Redforts.

Which Has Better Features: Lightspeed Galaxy or Redforts?

Galaxy offers no additional features beyond basic PMS functionality, relying on core reservation and billing capabilities. In contrast, Redforts boasts 46 features, including multi-currency, guest CRM, digital registration, online check-in, ePOS, automated space optimization, and a revenue management module.

This extensive feature set makes Redforts more adaptable to different property types and operational demands. If you need a system with advanced tools like integrated guest communication and POS, Redforts clearly outperforms Galaxy.

Edge: Redforts.

Which Has Better Customer Support: Lightspeed Galaxy or Redforts?

Galaxy’s support appears inconsistent, with a review mentioning difficulty in getting assistance and a rating of just 2.5/5. This could lead to prolonged downtimes or unresolved issues, especially problematic for smaller teams needing prompt help.

Redforts, with a 4.53/5 support rating and positive reviews highlighting quick, friendly responses, shows a commitment to customer success. Its online support availability and dedicated service are key advantages for hotels that rely heavily on reliable tech support.

Edge: Redforts.

Which Has More Integrations: Lightspeed Galaxy or Redforts?

Galaxy has just one verified integration, with Actabl as a partner, limiting connectivity options. Redforts, on the other hand, supports two verified partners, including WuBook, and offers a broad array of native modules like channel managers and POS systems, facilitating seamless platform communication.

If integration flexibility is critical to your hotel’s ecosystem, Redforts provides a more extensive and versatile connection portfolio, minimizing manual work and data silos.

Edge: Redforts.

Which Do Hoteliers Rate Higher: Lightspeed Galaxy or Redforts?

Galaxy’s rating is 5/5, but based on only one review, which is outdated and lacks recent feedback, making its current performance uncertain. Its likelihood to recommend is 55%, reflecting limited confidence among its small user base.

Redforts, with 40 reviews and a 95% likelihood to recommend, indicates high satisfaction across diverse property types, especially smaller hotels and hostels. Recent reviews reinforce its active development and support.

Edge: Redforts.

How Much Do Lightspeed Galaxy and Redforts Cost?

Galaxy does not specify pricing details, suggesting a bespoke or enterprise-level quote. Redforts charges $500 monthly, with no free trial or tier options, making it a straightforward investment for hotels seeking a predictable expense.

If your hotel is budget-conscious or prefers flexible pricing, Redforts’ transparent monthly fee simplifies budgeting. Galaxy’s unclear pricing may require direct inquiry, which could delay decision-making.

What Type of Hotel Should Use Lightspeed Galaxy?

• Hotels that prefer a long-standing, stable system with a basic PMS.
• Properties that value traditional hotel management functions without extensive customization.
• Teams seeking a straightforward solution with minimal features.
• Hotels that operate primarily in North America, especially branded or luxury segments.

Not ideal if your hotel needs advanced features, modern interfaces, or active support, as Galaxy’s recent activity suggests limited ongoing development.

What Type of Hotel Should Use Redforts?

• Hotels, hostels, and apartments looking for a feature-rich, all-in-one management system.
• Properties that require integrations with booking engines, channel managers, and POS systems.
• Hotels wanting extensive automation, online check-in, guest communication, and revenue tools.
• Hotels across North America, Europe, Africa, and the Middle East seeking a flexible, scalable platform.

Not ideal if your property is very small, has minimal tech needs, or prefers a system with limited modules to avoid complexity.

The Bottom Line for Hotels

The core difference is that Galaxy offers a simple, traditional PMS experience with limited recent support and development, suitable for hotels with basic needs. Redforts delivers a broad, integrated set of features backed by recent reviews, making it more adaptable for properties seeking growth and modern tools.

If your hotel values a well-supported, comprehensive platform with active development, Redforts is the clear choice. Its recent reviews and extensive feature set provide confidence that it can evolve with your property.

Choose Galaxy if you prefer a minimal, established system and your operations don’t require advanced integrations or automation. However, for most hotels aiming for operational efficiency and future-proofing, Redforts’s broader capabilities and support make it the better investment.