The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 43 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Lockvue shines .
MyStay shines in ease of use and customer support , with exclusive features like Guest Segmentation & Targeting and Multi-Channel Delivery (Email, SMS, WhatsApp, Chat).
Side-by-side ratings based on 43 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | Contact sales | From $400/mo |
| Verified Reviews | 0 | 43 |
After analyzing 43 verified reviews, Lockvue users most value its , while MyStay users highlight contactless check-in, guest experience, guest communication. Click any theme to see what reviewers say.
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Contactless Check-In
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Guest Experience
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Guest Communication
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Support and Continuous Improvement
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| Cons | |
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Customization Options
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Integration with PMS
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System Speed and Performance
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How each product ranks among Contactless Check-in vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | Lockvue |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #5 15 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #6 10 reviews |
| Large (75-199 rooms) ▾ | — | #4 7 reviews |
| X-Large (200+ rooms) | — | #8 3 reviews |
By Property Type
| Segment | Lockvue |
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|---|---|---|
| Boutique ▾ | — | #5 12 reviews |
| Luxury ▾ | — | #4 11 reviews |
| Branded / Chain ▾ | — | #5 12 reviews |
| Extended Stay ▾ | — | #6 9 reviews |
By Region
| Segment | Lockvue |
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|---|---|---|
| North America | — | #7 3 reviews |
| Europe ▾ | — | #4 32 reviews |
| Asia Pacific | — | #6 2 reviews |
| Middle East | — | #4 2 reviews |
Choosing between Lockvue and MyStay Check-in hinges on your hotel’s specific needs for contactless check-in solutions. Both address guest onboarding remotely, but they diverge sharply in features, support, and market presence. Lockvue is a more obscure option with no recent reviews or visible global reach, whereas MyStay boasts a substantial review base, recent positive feedback, and a broad integration network. Which product better aligns with your operational goals?
Lockvue claims to streamline property management with AI-driven insights, yet it has zero reviews and no recent customer feedback, making its effectiveness uncertain. In contrast, MyStay enjoys 40 recent reviews, with a 4.91/5 ease of use rating and a 4.93/5 customer support score, providing tangible evidence of performance. Do you prioritize proven user satisfaction or a less transparent solution?
If your hotel needs a comprehensive contactless solution with extensive integrations, automated marketing, and features like digital payments, MyStay is the clear winner. It is especially suitable if you want a platform with proven customer satisfaction and a large support network. Conversely, Lockvue might be worth considering if you prioritize AI-driven property management tools or are seeking a solution with no upfront costs, but the lack of reviews is a concern. Which aligns more with your strategic focus?
MyStay scores near-perfectly with a 4.91/5 rating for ease of use and a 4.93/5 score for customer support, reflecting its intuitive interface and effective onboarding. Lockvue’s ratings are unavailable, and with no reviews, its usability remains unverified. Customer feedback indicates that MyStay's setup is straightforward, with users mentioning quick onboarding and minimal training. Edge: MyStay.
MyStay offers 14 unique features, including PMS integration, guest segmentation, multi-channel communication, digital payments, and self-service check-in/out. Lockvue has none listed, making its feature set unverified. These additional functionalities in MyStay directly support operational efficiency and guest engagement. Edge: MyStay.
MyStay’s support receives a 4.93/5 rating, with reviews highlighting prompt, helpful assistance and ongoing updates that improve the platform. Lockvue has no reviews or support ratings, leaving its support quality unknown. User testimonials praise MyStay’s technical assistance and responsiveness. Edge: MyStay.
MyStay connects with 30 verified partners, including prominent PMS and channel management solutions, while Lockvue has no listed integrations. This extensive network in MyStay allows smoother operation and data synchronization across your property tech stack. Edge: MyStay.
With 40 recent reviews and a 4.91/5 ease of use rating, hoteliers highly value MyStay, especially its contactless check-in, communication tools, and support. Lockvue’s rating is absent, and reviews are nonexistent, so its user perception remains unverified. Given the recent reviews, MyStay clearly holds the higher reputation. Edge: MyStay.
Lockvue does not list any pricing details, implying a potential custom quote or limited transparency. MyStay charges a flat $400 monthly fee, with no free trial, providing predictable budgeting. If budget transparency is critical, MyStay’s clear pricing supports informed decisions. Edge: MyStay.
Lockvue’s AI-driven property management approach may appeal if you prioritize backend automation and have existing real estate tools to connect. However, the lack of recent reviews, limited features, and no visible market presence make it a risky choice for most hotels.
MyStay’s proven track record, recent high ratings, and broad feature set make it the more reliable option if your hotel seeks a contactless check-in solution that enhances guest experience and operational efficiency. Its extensive integrations and support network further reinforce its suitability. For most hoteliers, especially those looking for a tested, feature-rich platform, MyStay is the recommended choice.
According to HTR's product database, Lockvue and MyStay Check in share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | Lockvue |
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| Ancillary Product Merchandising | ||
| Guest Segmentation & Targeting | ||
| Multi-Channel Delivery (Email, SMS, WhatsApp, Chat) | ||
| PMS Integration | ||
| Room Upgrade Merchandising | ||
| Segmentation |
Showing top differences. 2 more features differ between these products.
What hoteliers love
Reviewers frequently mention MyStay's contactless check-in feature as a crucial tool, especially during the pandemic. It simplifies and accelerates th... Reviewers frequently mention MyStay's contactless check-in feature as a crucial tool, especially during the pandemic. It simplifies and accelerates the check-in process, allowing guests to complete it before arrival, and reducing physical contact. Users appreciate the ease of use and efficiency it brings to their operation.
Reviewers often remarked how MyStay significantly enhances the guest experience. The platform allows for pre-arrival communications and on-arrival con... Reviewers often remarked how MyStay significantly enhances the guest experience. The platform allows for pre-arrival communications and on-arrival convenience, imparting a feeling of personalized and attentive service. Hoteliers noticed higher guest satisfaction as a direct outcome.
Many reviews highlight how MyStay improves guest communication. The platform allows hoteliers to efficiently communicate with guests before, during, a... Many reviews highlight how MyStay improves guest communication. The platform allows hoteliers to efficiently communicate with guests before, during, and after their stay through automated messages. This feature enhances guest satisfaction by providing timely information and resolving queries promptly.
Where hoteliers push back
Users frequently suggested the need for more customization options, particularly in automated messaging and guest communication templates. They desire... Users frequently suggested the need for more customization options, particularly in automated messaging and guest communication templates. They desire more flexibility in adjusting texts, graphics, and automatic messaging formats to better suit their specific needs.
MyStay's integration with property management systems (PMS) is a valuable feature, mentioned positively in several reviews. This seamless integration... MyStay's integration with property management systems (PMS) is a valuable feature, mentioned positively in several reviews. This seamless integration helps hoteliers manage guest data and operations more effectively. However, some users did encounter occasional syncing issues between MyStay and their PMS.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Lockvue and MyStay Check in share many core Contactless Check-in features, but each has unique capabilities. Lockvue offers 0 verified integration partners, while MyStay Check in offers 30. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. MyStay Check in leads in ease of use at 4.9/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Lockvue: No. MyStay Check in: No. Neither product currently offers a free tier. Most Contactless Check-in vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Lockvue has an HT Score of 0 and MyStay has 22. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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