Loopon Post Stay vs. Medallia:
Which Is Right for You?

The Decision

Choosing the right guest survey software can significantly impact your hotel's ability to gather actionable feedback, improve service quality, and boost revenue. Loopon Post Stay by Loopon and Medallia both aim to help you understand your guests better, but they diverge in scale, features, and user experience. Loopon offers a budget-friendly, straightforward solution with a strong recent review count, while Medallia provides a more expansive, enterprise-level system with fewer recent reviews. Which one aligns best with your hotel's needs?

Is Loopon Post Stay or Medallia Better for Hotels?

Loopon Post Stay excels in simplicity and affordability, sending concise, single-page surveys immediately after guests leave—helping your team gather quick, relevant feedback. Medallia, however, casts a wider net by capturing feedback across multiple channels, including social media, online reviews, and contact centers, making it a more comprehensive solution.

While Loopon's recent reviews (zero in the last six months) mean limited up-to-date feedback, Medallia's recent reviews—though fewer—highlight its ease of use and versatility. Both aim to improve guest satisfaction, but if you value immediate, post-stay insights with easy administration, Loopon is more suited. For multi-channel feedback and deeper analytics, Medallia may be better, but with less recent user validation. Are you looking for a quick, focused feedback tool or a broad, enterprise-level platform?

Loopon Post Stay vs Medallia: Which Should Your Hotel Choose?

If your hotel primarily needs quick, easy-to-implement surveys that fit seamlessly into your current operations, Loopon is the better choice. Its focus on post-stay surveys, straightforward interface, and low price point ($100/month) make it ideal for smaller to mid-sized hotels seeking actionable insights without complexity.

On the other hand, if your hotel is part of a larger chain or operates across multiple channels and requires in-depth analytics, Medallia’s multi-channel feedback capture, advanced visualization, and enterprise integrations are compelling. Its broader market presence and top-tier clients reflect its suitability for high-volume, complex operations.

For hotels prioritizing ease of use, rapid deployment, and clear results, Loopon is your best bet. Conversely, if you need a scalable system capable of integrating feedback from numerous sources and supporting sophisticated analysis, Medallia fits the bill. Which approach aligns with your strategic goals?

Is Loopon Post Stay or Medallia Easier to Use?

Loopon boasts a user rating of 4.38/5 for ease of use, with reviews praising its intuitive, single-page survey format and straightforward administration. Its onboarding process earns a solid 4.29/5, and users find it easy to teach staff how to operate.

Medallia scores slightly higher at 4.56/5, with users noting its intuitive interface but acknowledging a learning curve for older staff and those unfamiliar with enterprise software. It scores 4.94/5 for onboarding, reflecting extensive support and training, but its complexity can be overwhelming initially.

Edge: Loopon. Its simplicity and more recent positive reviews suggest a smoother, quicker learning curve for your team.

Which Has Better Features: Loopon or Medallia?

Loopon offers a rich set of features not available in Medallia, including on-site/in-stay surveys, customizable questions, segmented and conditional surveys, SMS review collection, and real-time alerts. It also provides advanced analytics, a ticketing system, and review routing, making it a versatile tool tailored for hotels.

Medallia’s core strengths lie in its multi-channel feedback capture, social media review management, and enterprise-grade visualization capabilities. However, it lacks many of Loopon’s specialized hotel-focused features like in-stay surveys or SMS-based collection.

Ultimately, Loopon’s 16 unique features give it a definitive edge for hotels seeking detailed, customizable guest feedback tools. Which features are most critical for your operation?

Which Has Better Customer Support: Loopon or Medallia?

Loopon’s customer support is highly rated at 4.34/5, with reviews praising its quick responses, helpfulness, and proactive assistance. Hoteliers appreciate their focus on customer needs, often mentioning how support helps optimize their feedback system.

Medallia’s support scores 4.19/5, with users citing its professional onboarding and troubleshooting, but some mention that its larger scale can lead to less personalized service. Its extensive resources and training are valued, but smaller hotels may find it less responsive.

Edge: Loopon. Its recent reviews highlight faster, more tailored support experiences, crucial for day-to-day hotel operations.

Which Has More Integrations: Loopon or Medallia?

Loopon integrates with 11 verified partners, including popular PMS providers like Mews, Sirvoy, Oracle Hospitality, and Clock, plus integrations with review sites like Benchmarking Alliance and Planet. Medallia has 4 verified partners, such as STR, Cendyn, and RoomKey PMS, but fewer overall.

Because Loopon’s integrations are more numerous and hotel-specific, it offers greater flexibility for connecting with your existing systems. If seamless integration is essential, Loopon provides a clearer advantage.

Edge: Loopon. Its broader and hotel-specific integration network makes it easier to incorporate into your tech stack.

Which Do Hoteliers Rate Higher: Loopon or Medallia?

Loopon’s recent reviews (none in the past 6 months) and overall rating of 4.46/5 reflect steady satisfaction among users of smaller to mid-sized hotels, especially in independent and brand properties. Its user base praises its simplicity and quick insights.

Medallia, despite fewer recent reviews, maintains a higher overall rating of 4.75/5, with enterprise clients emphasizing its depth and versatility. Larger hotels and chains tend to favor Medallia’s comprehensive features.

Given the recent review activity, Loopon’s ratings are more current, indicating a strong ongoing user experience. Edge: Loopon.

How Much Do Loopon Post Stay and Medallia Cost?

Loopon’s pricing starts at $100/month with no free tier or trial, making it an accessible choice for hotels with limited budgets. Medallia’s pricing is not publicly disclosed; it’s typically part of custom enterprise contracts, often more costly and suited to larger operations.

If budget constraints matter, Loopon provides transparent, predictable costs. For larger organizations that require tailored pricing, Medallia’s premium positioning may be justified.

What Type of Hotel Should Use Loopon?

• Hotels that need quick, actionable guest feedback through post-stay surveys.
• Teams prioritizing ease of setup and low-cost solutions.
• Hotels with limited technical staff who want straightforward tools.
• Properties wanting to benchmark department or property performance.
• Hotels that value customizable, in-stay, or SMS surveys for real-time insights.

Not ideal if your hotel requires multi-channel feedback collection beyond post-stay surveys or extensive analytics.

What Type of Hotel Should Use Medallia?

• Large hotels and hotel groups seeking multi-channel guest feedback.
• Teams that need advanced analytics, visual dashboards, and collaboration tools.
• Hotels with sophisticated customer experience initiatives.
• Properties that want social media review management integrated into their feedback system.
• Hotels looking for enterprise-grade support and integrations.

Not ideal if your hotel operates on a tight budget or prefers straightforward, single-channel feedback tools.

The Bottom Line for Hotels

Loopon Post Stay offers a focused, cost-effective feedback solution ideal for hotels wanting quick insights from their guests. Its modern, hotel-centric features and recent user reviews support its ease of use and quick deployment.

Medallia provides a more extensive, multi-channel feedback platform suitable for large, complex hotel organizations that need deep analytics, social media integration, and enterprise support. Its higher price and broader scope might be overkill for smaller properties.

If your hotel values simplicity, recent reviews, and the ability to collect targeted post-stay feedback, Loopon is the clear choice. For multi-channel, enterprise-level needs with a willingness to invest, Medallia stands out. Which fits your hotel’s strategic priorities?