Loopon Post Stay

Ranked 9 (out of 27) in Guest Surveys & Feedback

Guest Surveys & Feedback

Beautiful single-page surveys right after the stay let your guests know you truly care.

Ratings Snapshot

Certificate of Excellence
Read 23 reviews
87%
Recommend
HTR Score icon
HT SCORE
11 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Loopon Post Stay has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #9 out of 27 in Guest Surveys & Feedback

Ease of Use
4.3/5
ROI
4.3/5
Implementation
4.2/5
Customer Support
4.5/5
Verified Customer Support

Loopon’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • City Center 6 verified reviews
    77%
    6 verified reviews
  • Airport/ conference Leader: TrustYou
    93%
    3 verified reviews
  • Branded Leader: TrustYou
    100%
    3 verified reviews
  • Resort Leader: TrustYou
    100%
    1 verified reviews
  • Boutique Leader: GuestRevu
    100%
    1 verified reviews

Loopon Post Stay Overview

Top Alternative: Revinate (Surveys)

Loopon Post Stay Overview

Honest feedback from your own guests in larger quantity than any public review site is the best source of data for both strategic decisions and running quick experiment with immediate results on guest satisfaction. We are on a mission to provide hotels with the best holistic approach to digital guest communication by unifying all tools hotels need to communicate with their guests in one beautiful ...

About Loopon

Founded in 2008 | Headquarters in Goteborg, Sweden | 11 employees

We are on a mission to provide hotels with the best holistic approach to digital guest communication by unifying all tools hotels need to communicate with their...

Integrates with

  • Rate Shopping & Market Intelligence
  • Property Management Systems
Browse integrations (2 verified)

Pros & Cons

Like 87% recommend

General Manager from Branded in (Sweden)

Loopon gives us as hoteliers a good summary of what the guests think about our hotels. Both through the loopon questionnaires but also through all the other sites were guest reviews are collected (booking, facebook, trip...

HR from Other

It’s easy and uncomplicated, and gives us the information we need in order to improve our services. Great tool!

Head of Marketing & Sales in Campbell (United States)

Best personal support ever. Ever. Easy navigated and overall easy to find what you are searching for combined with good export possibilities.

Hotel Manager from City Center

I wish if the guest gave us a really sh**ty review they actually have to write something

Reservations Manager from Other in Djurhamn (Sweden)

Jobs that not everything can be translated into Swedish. A bit difficult to get an overview of how the form looks like different respondents (translated) Jobbigt att inte allt kan vara översatt till svenska. Lite sv...

Sales from City Center

Not sure, I think its good as it is right now. Sorry i think your product is soo good. :P

Read Reviews

Expert Q&A and Partner Recommendations

Recommend empty

Loopon hasn’t been recommended by any experts or partners yet

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GETTING STARTED

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Features

  • Mobile Access
  • In app call back
  • In app email response
  • Certified TripAdvisor Review Collection Partner
  • Assign alerts to departments
  • Flexible role based reporting
  • Social review tracking
  • Pre-arrival Surveys
  • On-site/In-Stay Surveys
  • SMS Text Based Surveys
  • Analytics & Sentiment Analysis
  • Real Time Alerts
  • Review Routing
  • Case Management/Ticketing System

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Sweden
  • Norway
  • United States
  • Germany

23 Verified Loopon Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 100% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Guest Surveys & Feedback providers. It is advised that you ask for recent references before proceeding.

January 03, 2019

Loopon Post Stay Review: User friendly system with great support

General Manager from Airport/ conference in (Norway)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Loopon Post stay is a user friendly system, with good overview, and great support.

What do you dislike or think could be improved?

Looking forward to Loopon Dashboard overview for PC also (as already established for ipad and iPhone)

Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
5

January 02, 2019

Loopon Post Stay Review: Great analysing point and tools for improving service

Food & Beverage Manager from Airport/ conference in (Norway)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

good overall feedback with great analysingpoint and tools for improving service and quality

What do you dislike or think could be improved?

even more comunication to guest regarding score making it more visible that when giving score 7 your not that happy about the visit. options to remove non relevant options in feedback.

Customer Support
3
Ease of Use
3
Value for money
3
Implementation
3

January 02, 2019

Loopon Post Stay Review: Easy to use and efficient for the guests

Hotel Manager from City Center in (Sweden)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

Easy to use and efficient for the guests. We use it to measure our performance in all our departments.

What do you dislike or think could be improved?

I wish if the guest gave us a really sh**ty review they actually have to write something

Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4.5

December 31, 2018

Loopon Post Stay Review: Mostly easy and uncomplicated

HR from Other in Concord (United States)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

It’s easy and uncomplicated, and gives us the information we need in order to improve our services. Great tool!

What do you dislike or think could be improved?

I would love to be able to compare the results to the same period last year on the same page.

Customer Support
4
Ease of Use
4
Value for money
n/a
Implementation
n/a

December 28, 2018

Loopon Post Stay Review: Get to know what guests consider strengths and weaknesses

Front office manager from City Center in (Sweden)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Good to get to know what the guests consider our strengths and weaknesses. Good to be able to communicate with the guests. Good to be able to compare with other hotels in our chain. Awakens the compet...

What do you dislike or think could be improved?

Unfortunate that when comparing with other hotels, no minimum amount of reviews is demanded before you´re in the "competition" with other hotels. It's enough to have one top-score review to be in the lea...

Customer Support
4.5
Ease of Use
5
Value for money
n/a
Implementation
n/a

December 28, 2018

Loopon Post Stay Review: Pros and Cons (translated from Swedish) (Original) För- och nackdelar

Receptionist from City Center in (Sweden)

Recommend 5/10
Full blue star
Full blue star
Full blue star
Empty blue star
Empty blue star

What do you like most?

It is good way that guests can give their views so that you know what needs to be improved. (translated from Swedish) (Original) Det är bra sätt som gästerna kan ge sina synpunkter på så att man ve...

What do you dislike or think could be improved?

As an employee I have no access to go in and check out what the guests think, which would have been good. (translated from Swedish) (Original) Jag som anställd ha inte tillgång att gå in och kolla va...

Customer Support
3
Ease of Use
2
Value for money
3
Implementation
3

Pricing

Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month

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Popular Loopon Post Stay Integrations

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