Get the valuable feedback you need to improve your guest experience.
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Loopon Post Stay
4.3 (25 REVIEWS)
HT Score
25 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Loopon Post Stay
Ranked 4 (out of 25) in Guest Survey Software
Single-page surveys right after the stay let your guests know you truly care.
87% recommended by 21 hotels
Loopon is popular in Sweden with 11 hoteliers leaving an average rating of 86%.
What is Loopon?
Founded in 2008 | Headquarters in Goteborg, Sweden | 11 employees
Loopon Post Stay is a guest feedback management system designed specifically for hotels. By automatically sending out post-stay surveys the day after guests check out, the platform helps hoteliers collect and analyze valuable feedback with ease. Its user-friendly interface allows for the seamless collection of data, which is displayed in clear statistics and comparative metrics across different departments and properties. This enhances internal communication and operational efficiency, ultimately increasing revenue and reducing costs. Loopon integrates with any property management system (PMS) and ensures surveys are concise and visually aligned with the hotel's branding.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Loopon products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Loopon Reviews Analyzed: 25
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Loopon Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Loopon
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Loopon's Provided Description:
"Honest feedback from your own guests in larger quantity than any public review site is the best source of data for both strategic decisions and running quick experiment with immediate results on guest satisfaction. Our philosophy is that getting feedback from a thousand guests on a few key parameters is more important than getting feedback from a few guests on a thousand parameters. We integrate with any PMS provider and the post-stay surveys are automatically sent the day after your guests check out. All our surveys fit on one page, and are perfectly matched to your graphical profile."
FAQs
Capabilities
Loopon Post-Stay
Loopon Post-Stay
Loopon's market-leading Post Stay system sends out automated feedback forms tailored to your business. We add our expertise and tailor the forms so that you reach the feedback that is valuable to you.
Online Reputation
Online Reputation
You know the importance of monitoring your reputation across all major review sites. But visiting each site to collect feedback is a hassle, and it's easy to miss critical information. That's where our reputation management system comes in.
Features
Survey Builder
4/5 features
Delivery Channels
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Available Add-ons & Modules
AI
Guest Survey Software
As a hotel operator, you know how critical it is to respond to guest feedback and maintain a positive reputation. But with so many review sites to monitor and a limited amount of time, it can be challenging to keep up. That's where our automated response system comes in.
Loopon Reviews Summary
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.3/5
Recommended by
Achievements
This vendor's trending score is rising, Loopon Post Stay is the #10 most trending product in the Guest Survey Software category (out of 25) and the #635 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreLoopon’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Loopon Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Hotelier Rating
Looking for specific info?
9
Satisfying Cooperation - and a good way to communicate with our guests.
Director of Operations from 75-99 room Resort in Farsoe (Denmark)
Verified
2 years ago
Easy to work with - high support function - Easy user administration - Easi to teach new users how to navigate.
Denmark
Denmark
Director of Operations
Large Hotel
10
Easy to use and very reliable
General Manager from 100 to 199 room City Center Hotel in Gothenburg (Sweden)
Verified
2 years ago
The system is very easy to learn and to use. Gives a very good overview. Convenient to reply to guests feedback or to pass on to another head of department. Relevant statistics to use for internal purposes. Always easy to get support in case it´s needed. Very reliable.
Sweden
Sweden
General Manager
Large Hotel
10
User friendly system with great support
General Manager from 100 to 199 room City Center Hotel in Steinkjer (Norway)
Verified
6 years ago
Loopon Post stay is a user friendly system, with good overview, and great support.
Norway
Norway
General Manager
Large Hotel
9
Easy to use and efficient for the guests
Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in Handen (Sweden)
Verified
6 years ago
Easy to use and efficient for the guests.
We use it to measure our performance in all our departments.
Sweden
Sweden
Hotel Manager
Large Hotel
8
Great analysing point and tools for improving service
Food & Beverage Manager from 200 to 499 room Airport/Conference Hotel in Gardermoen (Norway)
Verified
6 years ago
good overall feedback with great analysingpoint and tools for improving service and quality
Norway
Norway
Food & Beverage Manager
X-Large Hotel
9
Mostly easy and uncomplicated
HR from 100 to 199 room Bed & Breakfast & Inn in Concord (United States of America)
Verified
6 years ago
It’s easy and uncomplicated, and gives us the information we need in order to improve our services. Great tool!
United States of America
United States of America
HR
Large Hotel
8
Good way to get feedback
Sales from 200 to 499 room City Center Hotel in (Sweden)
Verified
6 years ago
Good way to get feedback, alot of choices for all parts of The hotel. Easy to reply!
Sweden
Sweden
Sales
X-Large Hotel
5
Pros and Cons (translated from Swedish) (Original) För- och nackdelar
Receptionist from 200 to 499 room City Center Hotel in (Sweden)
Verified
6 years ago
It is good way that guests can give their views so that you know what needs to be improved. (translated from Swedish)
(Original) Det är bra sätt som gästerna kan ge sina synpunkter på så att man vet vad som måste förbättras.
Sweden
Sweden
Receptionist
X-Large Hotel
10
Get to know what guests consider strengths and weaknesses
Front office manager from 200 to 499 room Boutique in Sundsvall (Sweden)
Verified
6 years ago
Good to get to know what the guests consider our strengths and weaknesses.
Good to be able to communicate with the guests.
Good to be able to compare with other hotels in our chain. Awakens the competitor in ourselves.
Good to be able to see the score on departmentlevel.
Sweden
Sweden
Front office manager
X-Large Hotel
5
Good way to get the opinions of guests
Shift Supervisor from 500+ room Bed & Breakfast & Inn in Gothenburg (Sweden)
Verified
7 years ago
It is a nice layout and easy to use. A good way to get the opinions of the guests.
Sweden
Sweden
Shift Supervisor
X-Large Hotel
- 1
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Hoteliers want a bespoke and personal design when interacting and communicating with guests throughout the entire journey. In our latest partnership with Loopon, we’re elevating this further, by integrating Loopon’s extensive review engine into AeroGuest’s communication platform. This will allow hotels to seamlessly distribute tailored review requests, aligned with their unique property, while also gaining invaluable insights to continually enhance the overall guest experience.
Showing all answers to: "What does this product or service do well?"
Hoteliers want a bespoke and personal design when interacting and communicating with guests throughout the entire journey. In our latest partnership with Loopon, we’re elevating this further, by integrating Loopon’s extensive review engine into AeroGuest’s communication platform.
This will allow hotels to seamlessly distribute tailored review requests, aligned with their unique property, while also gaining invaluable insights to continually enhance the overall guest experience.
Question:
What differentiates this product or service from the competition?
Answer:
Hotels want a strict design when interacting and communicating with guests. The Loopon platform allows us to add a dynamic Guest Review link to the AeroGuest communication platform enabling hotels to send the review request exactly when they want and how they want - whether the link is received via In-App Messages, E-mail, or Text. The result is more guest reviews and a more coherent guest experience than any competitor.
Showing all answers to: "What differentiates this product or service from the competition?"
Hotels want a strict design when interacting and communicating with guests. The Loopon platform allows us to add a dynamic Guest Review link to the AeroGuest communication platform enabling hotels to send the review request exactly when they want and how they want - whether the link is received via In-App Messages, E-mail, or Text. The result is more guest reviews and a more coherent guest experience than any competitor.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Take a look at the AI-driven response suggestion module. It is really good and comprehensive. It makes use that you reply to all guest reviews thoroughly and politely, making the guest feel heard and appreciated.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Take a look at the AI-driven response suggestion module. It is really good and comprehensive. It makes use that you reply to all guest reviews thoroughly and politely, making the guest feel heard and appreciated.
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Support
Unverified
Loopon has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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