Loopon Post Stay

4.3 (25 REVIEWS)

HTR Score icon
HT Score  
25 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Loopon Post Stay

4.4 (25 REVIEWS)

Ranked 4 (out of 25) in Guest Survey Software

Single-page surveys right after the stay let your guests know you truly care.

Loopon is popular in Sweden with 11 hoteliers leaving an average rating of 86%.

What is Loopon?

Founded in 2008 | Headquarters in Goteborg, Sweden | 11 employees
Loopon Post Stay is a guest feedback management system designed specifically for hotels. By automatically sending out post-stay surveys the day after guests check out, the platform helps hoteliers collect and analyze valuable feedback with ease. Its user-friendly interface allows for the seamless collection of data, which is displayed in clear statistics and comparative metrics across different departments and properties. This enhances internal communication and operational efficiency, ultimately increasing revenue and reducing costs. Loopon integrates with any property management system (PMS) and ensures surveys are concise and visually aligned with the hotel's branding.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of Loopon products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by Loopon

FAQs

Capabilities

Loopon Post-Stay

Online Reputation

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Available Add-ons & Modules

AI

Guest Survey Software
As a hotel operator, you know how critical it is to respond to guest feedback and maintain a positive reputation. But with so many review sites to monitor and a limited amount of time, it can be challenging to keep up. That's where our automated response system comes in.

PREMIUM ADD-ON

Loopon Reviews Summary

4.3
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Loopon Post Stay is the #10 most trending product in the Guest Survey Software category (out of 25) and the #635 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Loopon’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
25 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Loopon Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

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Loopon Reviews

Hotelier Rating

Excellent
16
Very Good
5
Average
2
Poor
2
Terrible
0

Property Size

  • Mid-Sized (4)
  • Large (9)
  • X-Large (10)

Country

  • Sweden
    Sweden
    (11)
  • Norway
    Norway
    (7)
  • United States of America
    United States of America
    (2)
  • Canada
    Canada
    (1)
  • Denmark
    Denmark
    (1)

Region

  • North America
    North America
    (3)
  • Europe
    Europe
    (19)
9

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations from 75-99 room Resort in Farsoe (Denmark)

Verified
2 years ago
Easy to work with - high support function - Easy user administration - Easi to teach new users how to navigate.
Country Denmark
Director of Operations
Large Hotel
10

Easy to use and very reliable

General Manager from 100 to 199 room City Center Hotel in Gothenburg (Sweden)

Verified
2 years ago
The system is very easy to learn and to use. Gives a very good overview. Convenient to reply to guests feedback or to pass on to another head of department. Relevant statistics to use for internal purposes. Always easy to get support in case it´s needed. Very reliable.
Country Sweden
General Manager
Large Hotel
10

User friendly system with great support

General Manager from 100 to 199 room City Center Hotel in Steinkjer (Norway)

Verified
6 years ago
Loopon Post stay is a user friendly system, with good overview, and great support.
Country Norway
General Manager
Large Hotel
9

Easy to use and efficient for the guests

Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in Handen (Sweden)

Verified
6 years ago
Easy to use and efficient for the guests. We use it to measure our performance in all our departments.
Country Sweden
Hotel Manager
Large Hotel
8

Great analysing point and tools for improving service

Food & Beverage Manager from 200 to 499 room Airport/Conference Hotel in Gardermoen (Norway)

Verified
6 years ago
good overall feedback with great analysingpoint and tools for improving service and quality
Country Norway
Food & Beverage Manager
X-Large Hotel
9

Mostly easy and uncomplicated

HR from 100 to 199 room Bed & Breakfast & Inn in Concord (United States of America)

Verified
6 years ago
It’s easy and uncomplicated, and gives us the information we need in order to improve our services. Great tool!
Country United States of America
HR
Large Hotel
8

Good way to get feedback

Sales from 200 to 499 room City Center Hotel in (Sweden)

Verified
6 years ago
Good way to get feedback, alot of choices for all parts of The hotel. Easy to reply!
Country Sweden
Sales
X-Large Hotel
5

Pros and Cons (translated from Swedish) (Original) För- och nackdelar

Receptionist from 200 to 499 room City Center Hotel in (Sweden)

Verified
6 years ago
It is good way that guests can give their views so that you know what needs to be improved. (translated from Swedish) (Original) Det är bra sätt som gästerna kan ge sina synpunkter på så att man vet vad som måste förbättras.
Country Sweden
Receptionist
X-Large Hotel
10

Get to know what guests consider strengths and weaknesses

Front office manager from 200 to 499 room Boutique in Sundsvall (Sweden)

Verified
6 years ago
Good to get to know what the guests consider our strengths and weaknesses. Good to be able to communicate with the guests. Good to be able to compare with other hotels in our chain. Awakens the competitor in ourselves. Good to be able to see the score on departmentlevel.
Country Sweden
Front office manager
X-Large Hotel
5

Good way to get the opinions of guests

Shift Supervisor from 500+ room Bed & Breakfast & Inn in Gothenburg (Sweden)

Verified
7 years ago
It is a nice layout and easy to use. A good way to get the opinions of the guests.
Country Sweden
Shift Supervisor
X-Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Hoteliers want a bespoke and personal design when interacting and communicating with guests throughout the entire journey. In our latest partnership with Loopon, we’re elevating this further, by integrating Loopon’s extensive review engine into AeroGuest’s communication platform. This will allow hotels to seamlessly distribute tailored review requests, aligned with their unique property, while also gaining invaluable insights to continually enhance the overall guest experience.

Question:

What differentiates this product or service from the competition?

Answer:

Hotels want a strict design when interacting and communicating with guests. The Loopon platform allows us to add a dynamic Guest Review link to the AeroGuest communication platform enabling hotels to send the review request exactly when they want and how they want - whether the link is received via In-App Messages, E-mail, or Text. The result is more guest reviews and a more coherent guest experience than any competitor.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take a look at the AI-driven response suggestion module. It is really good and comprehensive. It makes use that you reply to all guest reviews thoroughly and politely, making the guest feel heard and appreciated.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Nikolai Kronborg CEO @ AeroGuest
RecommendationAvatar
Nikolai Kronborg CEO @ AeroGuest
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Support

Unverified

Loopon has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

Request a Quote

HT Score

25/100

Recommended

87%

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