Guest Surveys & Feedback
Published by Benbria
Delivering an Omni-Channel Guest Experience
Ratings Snapshot
87%
Recommend
#10
Popularity index
HT SCORE
12 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Loopon Post Stay has fewer than 10 reviews in the past 6-months.
Learn more about review recency →
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Ranked #10 out of 26 in Guest Surveys & Feedback
Ease of Use
4.3/5
ROI
4.3/5
Implementation
4.2/5
Customer Support
4.5/5
Verified Customer Support
Loopon’s customer support processes haven’t yet been verified by Hotel Tech Report.
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Most popular for
Loopon Post Stay Overview
Top Alternative: TrustYou (Guest Surveys)
Loopon Post Stay Overview
Honest feedback from your own guests in larger quantity than any public review site is the best source of data for both strategic decisions and running quick experiment with immediate results on guest satisfaction. We are on a mission to provide hotels with the best holistic approach to digital guest communication by unifying all tools hotels need to communicate with their guests in one beautiful ...
About Loopon
Founded in 2008 | Headquarters in Goteborg, Sweden | 11 employeesWe are on a mission to provide hotels with the best holistic approach to digital guest communication by unifying all tools hotels need to communicate with their...
1/6
Integrates with
- Property Management Systems
- Rate Shopping & Market Intelligence
Need a custom integration?
Pros & Cons
87% recommend
HR
It’s easy and uncomplicated, and gives us the information we need in order to improve our services. Great tool!
Manager of Service Design in (Norway)
The software is made for hotels and captures the guest experience in a good way. It’s easy to highlight both the positive feedback and the improvement areas.
Restaurant Manager in Trondheim (Norway)
The reports are too big, too many pages, but they look good, to detailed for me, difficult to get responses
Manager of Service Design in (Norway)
There is no possibility for self service. All changes in the questioner must be handled by support.
Hotel Manager in Oslo (Norway)
For all changes the staff of Loopon have to be involved. For some text changes it would be nice to have possibilty yourself, the smaller changes. Then again the staff reply quickly and fixes without a problem. Advice ...
Expert Q&A and Partner Recommendations
Loopon hasn’t been recommended by any experts or partners yet
Learn more about expert recommendations
Recommended by
Loopon Alternatives
Revinate (Surveys)
Guest Surveys & FeedbackPublish surveys for maximum exposure and booking impact.
Flexkeeping (Glitch Management)
Guest Surveys & FeedbackGuarantee that every guest leaves satisfied.
Features
Active Markets
MARKETS SERVED
- Central America
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Sweden
- Norway
- United States of America
- Germany
Low review volume alert
This vendor is 100% below the category average..
Declining share of voice
This vendor has fewer recent reviews than average compared to other top Guest Surveys & Feedback providers. It is advised that you ask for recent references before proceeding.
January 03, 2019
Loopon Post Stay Review: User friendly system with great support
General Manager from Airport/Conference Hotels in (Norway)
Recommend
10/10
What do you like most?
Loopon Post stay is a user friendly system, with good overview, and great support.
What do you dislike or think could be improved?
Looking forward to Loopon Dashboard overview for PC also (as already established for ipad and iPhone)
Customer Support
4.5
Ease of Use
5
Value for money
5
Implementation
5
January 02, 2019
Loopon Post Stay Review: Great analysing point and tools for improving service
Food & Beverage Manager from Airport/Conference Hotels in (Norway)
Recommend
8/10
What do you like most?
good overall feedback with great analysingpoint and tools for improving service and quality
What do you dislike or think could be improved?
even more comunication to guest regarding score making it more visible that when giving score 7 your not that happy about the visit. options to remove non relevant options in feedback.
Customer Support
3
Ease of Use
3
Value for money
3
Implementation
3
January 02, 2019
Loopon Post Stay Review: Easy to use and efficient for the guests
Hotel Manager from City Center Hotels in (Sweden)
Recommend
9/10
What do you like most?
Easy to use and efficient for the guests. We use it to measure our performance in all our departments.
What do you dislike or think could be improved?
I wish if the guest gave us a really sh**ty review they actually have to write something
Customer Support
4
Ease of Use
5
Value for money
4
Implementation
4.5
December 31, 2018
Loopon Post Stay Review: Mostly easy and uncomplicated
HR from Other in Concord (United States of America)
Recommend
9/10
What do you like most?
It’s easy and uncomplicated, and gives us the information we need in order to improve our services. Great tool!
What do you dislike or think could be improved?
I would love to be able to compare the results to the same period last year on the same page.
Customer Support
4
Ease of Use
4
Value for money
n/a
Implementation
n/a
December 28, 2018
Loopon Post Stay Review: Get to know what guests consider strengths and weaknesses
Front office manager from City Center Hotels in (Sweden)
Recommend
10/10
What do you like most?
Good to get to know what the guests consider our strengths and weaknesses. Good to be able to communicate with the guests. Good to be able to compare with other hotels in our chain. Awakens the compet...
What do you dislike or think could be improved?
Unfortunate that when comparing with other hotels, no minimum amount of reviews is demanded before you´re in the "competition" with other hotels. It's enough to have one top-score review to be in the lea...
Customer Support
4.5
Ease of Use
5
Value for money
n/a
Implementation
n/a
December 28, 2018
Loopon Post Stay Review: Pros and Cons (translated from Swedish) (Original) För- och nackdelar
Receptionist from City Center Hotels in (Sweden)
Recommend
5/10
What do you like most?
It is good way that guests can give their views so that you know what needs to be improved. (translated from Swedish) (Original) Det är bra sätt som gästerna kan ge sina synpunkter på så att man ve...
What do you dislike or think could be improved?
As an employee I have no access to go in and check out what the guests think, which would have been good. (translated from Swedish) (Original) Jag som anställd ha inte tillgång att gå in och kolla va...
Customer Support
3
Ease of Use
2
Value for money
3
Implementation
3
Pricing
Freemium (hotel can trial for free)
30 day trial
Implementation fee
Less than $1000
Monthly subscription (/room/month)
Less than $3/room/month
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