Loopon Post Stay

4.3 (25 REVIEWS)

HTR Score icon
HT Score  
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Loopon Post Stay

4.3 (25 REVIEWS)

Ranked 5 (out of 25) in Guest Surveys & Feedback

Single-page surveys right after the stay let your guests know you truly care.

More than 50% of Loopon’s reviews come from Sweden.

Ratings Summary

4.3
Very Good
Ease of Use
4.4/5
Customer Support
4.5/5
ROI
4.4/5
Implementation
4.3/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Loopon Post Stay is the #6 most trending product in the Guest Surveys & Feedback category (out of 25) and the #396 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Loopon’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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73 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About Loopon Post Stay
Founded in 2008 | Headquarters in Goteborg, Sweden | 11 employees
Honest feedback from your own guests in larger quantity than any public review site is the best source of data for both strategic decisions and running quick experiment with immediate results on guest satisfaction. Our philosophy is that getting feedback from a thousand guests on a few key parameters is more important than getting feedback from a few guests on a thousand parameters. We integrate with any PMS provider and the post-stay surveys are automatically sent the day after your guests check out. All our surveys fit on one page, and are perfectly matched to your graphical profile.

Capabilities

Loopon Post-Stay

Online Reputation

Features

Survey Builder

4/5 features

Delivery Channels

4/5 features

Review Generation

4/5 features

Follow-up & Resolution

4/5 features

Reporting, Analytics & Insights

4/5 features

Available Add-ons & Modules

AI

Guest Surveys & Feedback
As a hotel operator, you know how critical it is to respond to guest feedback and maintain a positive reputation. But with so many review sites to monitor and a limited amount of time, it can be challenging to keep up. That's where our automated response system comes in.

PREMIUM ADD-ON

Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Loopon Average Loopon

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Popularity by Segment

Size

3 | Large (75-199 room)

9 | X-Large (200+ room)

Country

13 | Sweden

7 | Norway

2 | United States of America

1 | Denmark

1 | Germany

Type

6 | City Center Hotels

5 | Airport/Conference Hotels

4 | Branded Hotels

3 | Boutiques

3 | Limited Service & Budget Hotels

3 | Luxury Hotels

1 | Resorts

Region

22 | Europe

2 | North America

Category

25 | Guest Surveys & Feedback

7 | Reputation Management

1 | Guest Messaging Software

Hotelier Rating

Excellent
18
Very Good
5
Average
2
Poor
2
Terrible
0

Property Size

  • Large (3)
  • X-Large (9)

Country

  • Sweden
    Sweden
    (13)
  • Norway
    Norway
    (7)
  • United States of America
    United States of America
    (2)
  • Denmark
    Denmark
    (1)
  • Germany
    Germany
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (22)
9

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations from 75-99 room Resort in Farsø (Denmark)

Verified
6 months ago
Easy to work with - high support function - Easy user administration - Easi to teach new users how to navigate.
Country Denmark
Director of Operations
Large Hotel
10

Easy to use and very reliable

General Manager from 100 to 199 room Limited Service & Budget Hotel in (Sweden)

Verified
6 months ago
The system is very easy to learn and to use. Gives a very good overview. Convenient to reply to guests feedback or to pass on to another head of department. Relevant statistics to use for internal purposes. Always easy to get support in case it´s needed. Very reliable.
Country Sweden
General Manager
Large Hotel
10

User friendly system with great support

General Manager from 100 to 199 room Airport/Conference Hotel in (Norway)

Verified
5 years ago
Loopon Post stay is a user friendly system, with good overview, and great support.
Country Norway
General Manager
Large Hotel
9

Easy to use and efficient for the guests

Hotel Manager from City Center Hotel in (Sweden)

Verified
5 years ago
Easy to use and efficient for the guests. We use it to measure our performance in all our departments.
Country Sweden
Hotel Manager
8

Great analysing point and tools for improving service

Food & Beverage Manager from 200 to 499 room Airport/Conference Hotel in (Norway)

Verified
5 years ago
good overall feedback with great analysingpoint and tools for improving service and quality
Country Norway
Food & Beverage Manager
X-Large Hotel
9

Mostly easy and uncomplicated

HR from in Concord (United States of America)

Verified
5 years ago
It’s easy and uncomplicated, and gives us the information we need in order to improve our services. Great tool!
Country United States of America
HR
8

Good way to get feedback

Sales from City Center Hotel in (Sweden)

Verified
5 years ago
Good way to get feedback, alot of choices for all parts of The hotel. Easy to reply!
Country Sweden
Sales
5

Pros and Cons (translated from Swedish) (Original) För- och nackdelar

Receptionist from City Center Hotel in (Sweden)

Verified
5 years ago
It is good way that guests can give their views so that you know what needs to be improved. (translated from Swedish) (Original) Det är bra sätt som gästerna kan ge sina synpunkter på så att man vet vad som måste förbättras.
Country Sweden
Receptionist
10

Get to know what guests consider strengths and weaknesses

Front office manager from City Center Hotel in (Sweden)

Verified
5 years ago
Good to get to know what the guests consider our strengths and weaknesses. Good to be able to communicate with the guests. Good to be able to compare with other hotels in our chain. Awakens the competitor in ourselves. Good to be able to see the score on departmentlevel.
Country Sweden
Front office manager
5

Good way to get the opinions of guests

Shift Supervisor from 500+ room City Center Hotel in (Sweden)

Verified
5 years ago
It is a nice layout and easy to use. A good way to get the opinions of the guests.
Country Sweden
Shift Supervisor
X-Large Hotel
  • 1
  • 2
  • 3

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Hoteliers want a bespoke and personal design when interacting and communicating with guests throughout the entire journey. In our latest partnership with Loopon, we’re elevating this further, by integrating Loopon’s extensive review engine into AeroGuest’s communication platform. This will allow hotels to seamlessly distribute tailored review requests, aligned with their unique property, while also gaining invaluable insights to continually enhance the overall guest experience.

Question:

What differentiates this product or service from the competition?

Answer:

Hotels want a strict design when interacting and communicating with guests. The Loopon platform allows us to add a dynamic Guest Review link to the AeroGuest communication platform enabling hotels to send the review request exactly when they want and how they want - whether the link is received via In-App Messages, E-mail, or Text. The result is more guest reviews and a more coherent guest experience than any competitor.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Take a look at the AI-driven response suggestion module. It is really good and comprehensive. It makes use that you reply to all guest reviews thoroughly and politely, making the guest feel heard and appreciated.

RecommendationAvatar + 0 recommend
Recommended by
RecommendationAvatar
Nikolai Kronborg CEO @ AeroGuest
RecommendationAvatar
Nikolai Kronborg CEO @ AeroGuest
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Support

Unverified

Loopon has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

View Support Certification

Help Center Product Updates
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2024

Learn more about the GCSC Certification

Request a Quote

HT Score

73/100

Recommended

87%

Still gathering info?

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GuestRevu

Guest Surveys & Feedback

4.7 (439 REVIEWS)
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TrustYou

Guest Surveys & Feedback

4.4 (390 REVIEWS)
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Customer Alliance

Guest Surveys & Feedback

4.6 (80 REVIEWS)
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