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Loopon Post Stay vs. Medallia Agent Connect:
Which Is Right for You?
TLDR
We analyzed 25 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Loopon shines in ease of use and customer support , with exclusive features like Flexible role based reporting and Mobile Access.
Stella Connect by Stella Service shines .
How Does Loopon Post Stay Compare to Medallia Agent Connect?
Side-by-side ratings based on 25 verified hotelier reviews on HTR.
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| Starting Price | From $100/mo | Contact sales |
| Verified Reviews | 25 | 0 |
What Are the Pros and Cons of Loopon Post Stay vs Medallia Agent Connect?
After analyzing 25 verified reviews, Loopon users most value its ease of use, feedback collection and analysis, customer support, while Stella Connect by Stella Service users highlight . Click any theme to see what reviewers say.
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Ease of Use
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Feedback Collection and Analysis
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Customer Support
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Notification and Alerts
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Report Customization
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User Administration
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Comparative Metrics
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Loopon vs Stella Connect by Stella Service: Rankings by Hotel Segment
How each product ranks among Guest Survey Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) | #4 3 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #4 10 reviews | — |
| Large (75-199 rooms) ▾ | #3 7 reviews | — |
| X-Large (200+ rooms) | #4 3 reviews | — |
By Property Type
| Segment |
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| Boutique ▾ | #4 10 reviews | — |
| Luxury ▾ | #4 6 reviews | — |
| Branded / Chain ▾ | #4 7 reviews | — |
| Extended Stay | #6 0 reviews | — |
By Region
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| North America | #5 3 reviews | — |
| Europe ▾ | #4 19 reviews | — |
| Asia Pacific | #3 0 reviews | — |
| Middle East | #4 0 reviews | — |
The Decision
Choosing the right guest survey software is critical for understanding your guests' experiences and improving your hotel’s service. Loopon Post Stay and Stella Connect by Stella Service both aim to enhance guest feedback collection and staff performance, but they target different hotel needs. Loopon’s platform focuses on detailed post-stay surveys and operational insights, while Stella Connect emphasizes real-time front-line team management. Which one aligns better with your hotel’s specific goals?
Is Loopon Post Stay or Stella Connect Better for Hotels?
Both products aim to improve guest satisfaction, but their approach varies significantly. Loopon collects post-stay surveys sent automatically after check-out, providing detailed guest feedback and departmental benchmarking. Stella Connect focuses on real-time feedback from guests and staff, primarily used to coach and motivate front-line teams instantly. While Loopon boasts a higher recent review count and a 4.46/5 overall rating, Stella Connect’s profile is less visible, with no recent reviews or ratings. Do you need comprehensive post-stay insights or immediate staff performance feedback?
Loopon Post Stay vs Stella Connect: Which Should Your Hotel Choose?
If your hotel needs a structured system for gathering and analyzing guest feedback across multiple properties, Loopon is the safer choice. Its features include customizable surveys, social review tracking, and detailed analytics, making it ideal for hotels looking to optimize operations based on guest insights. Conversely, if your team prioritizes improving front-line staff performance through real-time feedback and coaching, Stella Connect’s focus on employee motivation and quick performance assessments makes it more suitable. Your decision should depend on whether operational insights or staff performance are your top priorities.
Is Loopon Post Stay or Stella Connect Easier to Use?
Loopon scores 4.38/5 in ease of use and garners praise for its intuitive, single-page survey design and straightforward dashboard. Users mention that it’s simple to configure and manage, with a clear focus on usability. Stella Connect, on the other hand, doesn’t have recent review data or a visible user rating, making it hard to assess its usability. Based on available information, Loopon’s interface and onboarding are proven to be user-friendly. Edge: Loopon Post Stay.
Which Has Better Features: Loopon Post Stay or Stella Connect?
Loopon offers a broad suite of 24 features, including mobile access, in-app callbacks, social review tracking, customizable questions, segmented surveys, real-time alerts, and analytics. Stella Connect’s feature set appears limited or unspecified, with no detailed feature count or unique offerings listed. Loopon’s extensive feature list makes it more versatile for hotels seeking detailed feedback analysis and operational tools. Edge: Loopon Post Stay.
Which Has Better Customer Support: Loopon Post Stay or Stella Connect?
Loopon’s customer support is rated 4.34/5, with reviewers highlighting quick responses and helpful assistance. Users have positively noted how it simplifies addressing issues and implementing improvements. Stella Connect’s support ratings are unavailable, and no recent reviews or user feedback are present to compare. Based on available data, Loopon’s support ranks higher. Edge: Loopon Post Stay.
Which Has More Integrations: Loopon Post Stay or Stella Connect?
Loopon integrates with 11 verified partners, including prominent PMS providers like Mews, Oracle Hospitality, and Sirvoy, as well as other software solutions. Stella Connect currently lists no verified integrations, limiting its connectivity options. If your hotel relies on specific PMS or third-party tools, Loopon’s integrations provide a significant advantage. Edge: Loopon Post Stay.
Which Do Hoteliers Rate Higher: Loopon Post Stay or Stella Connect?
Loopon’s ratings are consistently high, with a 4.46/5 overall score and an 87% likelihood to recommend, based on 25 recent reviews. The most recent feedback emphasizes its ease of use, helpful support, and valuable insights. Stella Connect has no recent ratings or reviews, making it impossible to gauge user satisfaction. Given the recent review activity, Loopon clearly holds higher ratings. Edge: Loopon Post Stay.
How Much Do Loopon Post Stay and Stella Connect Cost?
Loopon’s pricing begins at $100 per month, with no free tier or trial available. Pricing details for Stella Connect are not publicly listed, making comparison difficult. If budget transparency is critical for your decision, Loopon’s clearly stated pricing simplifies planning; Stella may require direct contact for quotes.
What Type of Hotel Should Use Loopon Post Stay?
- Hotels that want detailed post-stay guest feedback for operational improvements.
- Hotels managing multiple properties, needing comparative metrics across locations.
- Hotels prioritizing guest satisfaction analytics to identify strengths and weaknesses.
- Teams looking for a customizable survey platform with social review tracking.
- Hotels seeking integration with various PMS systems for seamless data collection.
Not ideal if you need real-time staff coaching or instant guest feedback during their stay.
What Type of Hotel Should Use Stella Connect?
- Hotels focused on front-line employee performance and motivation.
- Teams seeking real-time customer feedback to immediately address service issues.
- Hotels aiming to reduce staff churn through improved engagement.
- Front desk, restaurant, or service teams that benefit from instant coaching and performance insights.
- Managers wanting to streamline QA and coaching processes with quick, actionable data.
Not ideal if your primary goal is in-depth guest experience analysis or multi-property benchmarking.
Loopon Post Stay vs Stella Connect: The Bottom Line for Hotels
Loopon is a comprehensive survey system with detailed analytics, multi-property benchmarking, and integrations, making it an excellent choice for hotels prioritizing guest insights. Its focus is on post-stay feedback, providing a wealth of data for strategic improvements, supported by positive recent reviews. Stella Connect is primarily designed for real-time team management and coaching, suitable if your hotel’s main challenge is staff performance and motivation.
If your hotel needs to gather actionable guest feedback and perform detailed operational analysis, choose Loopon. Its broad feature set, recent high ratings, and extensive integrations set it apart. Conversely, if your focus is immediate staff coaching and frontline motivation, Stella Connect may serve you better, but its lack of recent reviews makes it less reliable currently.
In summary, for most hotels looking to leverage guest feedback to improve overall service quality and operational decisions, Loopon Post Stay is the stronger, more proven option. If your core challenge revolves around staff performance during guest interactions, Stella Connect offers targeted tools but requires more validation through user feedback.
How Much Do Loopon Post Stay and Medallia Agent Connect Cost?
Guest Survey Software pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $100/mo | — |
Which Features Does Loopon Post Stay Have That Medallia Agent Connect Doesn't (and Vice Versa)?
According to HTR's product database, Loopon Post Stay and Medallia Agent Connect share 0 features. Here are the key differences — features one has that the other lacks.
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| Certified TripAdvisor Review Collection Partner | ||
| Flexible role based reporting | ||
| In app call back | ||
| In app email response | ||
| Mobile Access | ||
| Social review tracking |
Showing top differences. 12 more features differ between these products.
Loopon vs Stella Connect by Stella Service: The Bottom Line
What hoteliers love
Users consistently praise Loopon for its intuitive design and ease of navigation, simplifying user administration and making it straightforward to tea... Users consistently praise Loopon for its intuitive design and ease of navigation, simplifying user administration and making it straightforward to teach new users. This ease of use extends to both desktop and mobile devices, though some wish for further improvements in mobile usability.
Hotels find the system excellent for gathering and analyzing guest feedback from multiple channels. Loopon's ability to provide detailed reports and r... Hotels find the system excellent for gathering and analyzing guest feedback from multiple channels. Loopon's ability to provide detailed reports and relevant statistics aids in identifying strengths and weaknesses, improving service quality, and making informed decisions.
Loopon's customer support is frequently highlighted for its speed and effectiveness. Users appreciate the prompt and helpful responses, which make add... Loopon's customer support is frequently highlighted for its speed and effectiveness. Users appreciate the prompt and helpful responses, which make addressing issues and implementing changes easier.
Where hoteliers push back
Users have noted a need for more flexibility in report creation. Currently, they rely heavily on customer support for generating custom reports and st... Users have noted a need for more flexibility in report creation. Currently, they rely heavily on customer support for generating custom reports and statistics, which can be a hindrance.
The system's user administration capabilities are valued for their simplicity. However, there are requests for better self-service functionality to ma... The system's user administration capabilities are valued for their simplicity. However, there are requests for better self-service functionality to make small changes without requiring support intervention.
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Loopon Post Stay vs Medallia Agent Connect
Can Loopon Post Stay replace Medallia Agent Connect?
It depends on your requirements. Loopon Post Stay and Medallia Agent Connect share many core Guest Survey Software features, but each has unique capabilities. Loopon Post Stay offers 11 verified integration partners, while Medallia Agent Connect offers 0. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Loopon Post Stay leads in ease of use at 4.4/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Loopon Post Stay or Medallia Agent Connect offer a free plan?
Loopon Post Stay: No. Medallia Agent Connect: No. Neither product currently offers a free tier. Most Guest Survey Software vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Loopon Post Stay and Medallia Agent Connect?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Loopon has an HT Score of 23 and Stella Connect by Stella Service has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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