Compare Medallia vs Ask Nicely vs Trustpilot

Medallia

Medallia

8 reviews
Ask Nicely

Ask Nicely

0 reviews
Trustpilot

Trustpilot

0 reviews

Compare Medallia vs Ask Nicely vs Trustpilot

Guest Survey Software vendor comparison between Medallia vs Ask Nicely vs Trustpilot. Find out which Guest Survey Software is right for you based on realtime data from 8 verified hotelier reviews across 1 countries.

Medallia

Medallia

Ranked 8 (out of 26)

4.8
8 reviews
View profile
Ask Nicely

Ask Nicely

Ranked 21 (out of 26)

N/A
0 reviews
View profile
Trustpilot

Trustpilot

Ranked 22 (out of 26)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Medallia

unranked HTScore Icon

Ask Nicely

unranked HTScore Icon

Trustpilot

unranked HTScore Icon
Popularity

Medallia

8 verified reviews

Ask Nicely

0 verified reviews

Trustpilot

0 verified reviews
Likelihood to Recommend

Medallia

96%

Ask Nicely

0%

Trustpilot

0%
Ease of Use

Medallia

4.6

Ask Nicely

0

Trustpilot

0
ROI

Medallia

4.5

Ask Nicely

0

Trustpilot

0
Implementation

Medallia

4.9

Ask Nicely

Not enough data available

Trustpilot

Not enough data available
Customer Support

Medallia

4.8

Verified Customer Support

Ask Nicely

0

Verified Customer Support

Trustpilot

0

Verified Customer Support

Certificate of Excellence

Medallia

Ask Nicely

Trustpilot

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Ask Nicely

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Trustpilot

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Medallia
vs.
Ask Nicely
vs.
Trustpilot

Customers

Top 3 Segments

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

Ask Nicely

Resorts - 0%
Motels - 0%
Hostels - 0%

Trustpilot

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
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Fit Score for Your Property

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Pricing

Pricing Benchmark

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Ask Nicely has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Trustpilot has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Ask Nicely

Pricing Available By Request
Ask Nicely has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Trustpilot

Pricing Available By Request
Trustpilot has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Medallia
vs.
Ask Nicely
vs.
Trustpilot

What Customers Are Saying

Most Recent Review

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product
Most Positive Review

Medallia

Nice Tool

General Manager from San Francisco (United States)

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product
Most Critical

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product
References
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General Info

Screenshots

Ask Nicely doesn't have any screenshots

Trustpilot doesn't have any screenshots

Integrations

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Systems (1)

Ask Nicely

Ask Nicely doesn't have any integrations

Trustpilot

Trustpilot doesn't have any integrations

Recent Company Updates
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Recent Articles

Ask Nicely

Ask Nicely doesn’t have any recent articles

Trustpilot

Trustpilot doesn’t have any recent articles