Medallia vs. Loopon: Which is a Better Fit?

Ratings Summary

HT Score

Medallia

unranked

Loopon Post Stay

Popularity

Medallia

8 verified reviews

Loopon Post Stay

25 verified reviews

Likelihood to Recommend

Medallia

96%

Loopon Post Stay

87%

Ease of Use

Medallia

4.6

Loopon Post Stay

4.4

ROI

Medallia

4.5

Loopon Post Stay

4.4

Implementation

Medallia

4.9

Loopon Post Stay

4.3

Customer Support

Medallia

4.8

Verified Customer Support

Loopon Post Stay

4.5

Verified Customer Support

Certificate of Excellence

Medallia

Loopon Post Stay

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

View all (6)

Medallia

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Social review tracking

View all (6)

Loopon Post Stay

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

Other

Social review tracking

View all (6)

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

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Medallia

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Pricing

Pricing Benchmark

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

X-Small (1-9 rooms)
Small (10-24 rooms)
Medium (25-74 rooms)
Large (75-199 rooms)
X-Large (200+ rooms)

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Medallia

Pricing Available By Request

Loopon Post Stay

Below Average

Custom Price Quote

Medallia

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Loopon

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1-click quote request

What Customers Are Saying

Most Recent Review

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations

Most Positive Review

Medallia

Nice Tool

General Manager from San Francisco (United States)

Loopon Post Stay

Premier Guest Feedback and Review Platform

Multi-Property Revenue Manager

Most Critical

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Loopon Post Stay

Satisfying Cooperation - and a good way to communicate with our guests.

Director of Operations

References

General Info

Medallia

Experience Management Leader Medallia Acquires Zingle, a Leading Multi-Channel Mobile Messaging and Customer Engagement Technology

5 years ago

Nearly 2-in-5 Hospitality Workers Considering or Have Plans to Leave their Job in the Next Two Months

3 years ago