MessageUs vs. Sojern AI Smart Concierge:
Which Is Right for You?

The Decision

Choosing between MessageUs by MessageUs and Sojern AI Smart Concierge hinges on your hotel’s communication needs and operational focus. MessageUs offers a straightforward, unified messaging platform that covers multiple messaging channels but lacks extensive features and recent reviews. Sojern, on the other hand, is an AI-powered guest engagement system with a broad set of functionalities, a significant review base, and a strong reputation among hoteliers. Which solution aligns better with your hotel’s strategic goals?

Both products aim to streamline guest communication, but their approaches differ. MessageUs emphasizes simple, multi-channel messaging and payments, while Sojern leverages AI to automate responses, upsell services, and reduce front desk workload. Is your team looking for a basic messaging solution or a more comprehensive guest engagement platform?

Is MessageUs or Sojern Better for Hotels?

MessageUs is a basic messaging platform designed to connect your guests through any messaging network and facilitate transactions. It’s ideal if your hotel needs a simple, centralized messaging tool without advanced features or integrations.

Sojern offers a suite of 18 features, including chatbot booking, guest history, analytics, live translations, and integrations with over 30 partners, making it suitable for hotels seeking automation and data-driven guest interactions. If your hotel prioritizes AI-driven engagement and extensive functionalities, Sojern is the superior choice.

The key divergence is that MessageUs has no verified integrations, while Sojern boasts 33, including Facebook Messenger and WhatsApp, which facilitate richer guest interactions. Would you prefer a straightforward messaging setup or a feature-rich AI system?

MessageUs vs Sojern: Which Should Your Hotel Choose?

If your hotel needs a simple, unified messaging system with straightforward operations, MessageUs could be a fit, especially if you prefer a platform with minimal setup. However, with no recent reviews or ratings, its current reliability and support levels remain uncertain.

If you require a scalable, AI-powered concierge capable of reducing front desk calls by over 50% and increasing response times by 30%, Sojern is the clear winner. It has 17 reviews in the last six months, with a 4.75/5 overall rating and a 9.71/10 NPS score, indicating high hoteliers’ satisfaction.

For hotels wanting to improve operational efficiency through automation, Sojern’s extensive features and recent positive feedback make it the better option. Conversely, if your focus is on basic guest messaging without complex integrations, MessageUs might suffice.

Is MessageUs or Sojern Easier to Use?

MessageUs scores 0/5 for ease of use, with no recent reviews or ratings indicating customer sentiment. Its interface and onboarding process are likely untested or unverified, making it difficult to assess how quickly your team could adapt.

Sojern enjoys a 4.59/5 ease of use rating, supported by a 4.81/5 onboarding score, and recent reviews praising its straightforward setup and intuitive platform. Hoteliers report that the system is “very straightforward,” with good support to help staff adopt the technology.

Edge: Sojern.

Which Has Better Features: MessageUs or Sojern?

MessageUs offers a single, unified messaging solution with the ability to connect through any messaging network and process payments via over 100 payment gateways. It does not include analytics, chatbots, or automation features.

Sojern provides 18 features, including chatbot booking, guest history, messaging guest surveys, auto-replies, live translations, and Facebook Messenger integration. Its advanced tools support automation, personalization, and data analysis, which MessageUs lacks.

Edge: Sojern.

Which Has Better Customer Support: MessageUs or Sojern?

MessageUs currently has no customer support ratings or recent reviews, making it impossible to determine support quality. Its lack of reviews suggests limited feedback or community engagement.

Sojern boasts a support rating of 4.88/5, with recent testimonials highlighting excellent responsiveness and tailored assistance. Hoteliers describe Sojern’s support as “fantastic,” noting that the team listens and accommodates specific requests.

Edge: Sojern.

Which Has More Integrations: MessageUs or Sojern?

MessageUs has no verified integrations, limiting its ability to connect with other hotel technology systems or third-party services.

Sojern integrates with 33 partners, including Profitroom, Mirai, HotelTime, and Vertical Booking, among others. This extensive partner network enables your hotel to connect seamlessly with booking engines, reputation management, and marketing tools.

Edge: Sojern.

Which Do Hoteliers Rate Higher: MessageUs or Sojern?

MessageUs has no recent reviews or ratings, making it impossible to gauge user satisfaction.

Sojern’s reviews are consistently positive, with a 4.75/5 overall rating from 17 reviews, and a 9.71/10 NPS score. Hotels of various sizes and types, particularly boutique and branded hotels, appreciate its automation and responsiveness improvements.

Edge: Sojern.

How Much Do MessageUs and Sojern Cost?

MessageUs does not publicly disclose pricing, and no free trial or demo information is available. Its cost structure remains unclear, which could pose challenges for budget planning.

Sojern charges a base price of $400/month, with no mention of tiered plans or discounts. It’s a straightforward cost for the features and integrations offered, making budgeting simpler.

Edge: Sojern.

What Type of Hotel Should Use MessageUs?

• Hotels that need basic, multi-channel guest communication without automation.
• Teams seeking a simple messaging platform integrated with existing payment gateways.
• Hotels with limited budgets and no need for extensive integrations or analytics.
• Properties that prioritize direct, straightforward communication over automation.

Not ideal if your hotel wants advanced features like AI chatbots, guest history, or rich integrations.

What Type of Hotel Should Use Sojern?

• Hotels aiming to automate guest engagement and reduce front desk workload.
• Properties that want to upsell services, provide instant responses, and gather guest feedback.
• Hotels looking for a platform with extensive integrations for marketing, booking, and reputation management.
• Teams that prefer a well-supported, feature-rich AI system with recent positive reviews.

Not ideal if your hotel operates at a very small scale or prefers a simple, no-frills messaging tool.

The Bottom Line for Hotels

MessageUs offers a bare-bones messaging platform focused on connecting your hotel with guests across multiple messaging channels, but its lack of recent reviews and features limits its appeal. If your goal is simple guest communication without automation or integrations, it might suffice, but support and reliability remain uncertain.

Sojern, with its 17 recent reviews, high ratings, and 18 features, provides a comprehensive guest engagement solution. Its AI-driven automation, extensive integrations, and proven support make it the superior choice for hotels seeking to improve operational efficiency and guest satisfaction.

If your hotel wants a robust, scalable guest messaging system to reduce workload and increase responsiveness, choose Sojern. It’s especially recommended for hotels with a focus on automation, data insights, and seamless integration.

However, if your hotel only needs basic messaging tools and has no interest in automation, you might consider MessageUs, but be aware of potential limitations regarding support and feature set.