Sojern AI Smart Concierge

4.8 (17 REVIEWS)

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Olga, Christian, Damien + 14 more experts recommend Sojern

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Sojern AI Smart Concierge

4.8 (17 REVIEWS)

Unranked in Guest Messaging Software

All-hours AI powered guest messaging and chat software for guests from check-in to check-out, via WhatsApp, SMS, and Email.

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95% recommended by 168 hotels

Anantara Resorts, Leading Hotels of the World, Accor & 165 others

Bell avatar Bell - AI powered product analyst

I analyzed all of Sojern’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Support

Supportive

Hoteliers often highlight concerns with customer support for Sojern’s Guest Messaging Software product, Sojern AI Smart Concierge. They find support lacking in both availability and responsiveness, which hinders timely problem resolution. Additionally, the effectiveness and expertise of the support staff are questioned, suggesting a need for better training and more knowledgeable representatives. Onboarding assistance is seen as insufficient, leaving users to struggle with setting up and learning the software. Furthermore, the resources such as FAQs, tutorials, and documentation provided fall short of adequately supporting hoteliers, leading to ongoing challenges in using the software effectively.

Front Desk Manager

4 months ago

Verified

... Ease of use is a huge issue. We have been using it for a long while now and still can not seem to figure out somethings.... When a guest messages us we are not alerted even though we keep them app ...

See full review

Front Desk Manager

4 months ago

Verified

... Ease of use is a huge issue. We have been using it for a long while now and still can not seem to figure out somethings.... When a guest messages us we are not alerted even though we keep them app ...

See full review

Automation

Streamlined

Hoteliers often mention that Sojern's Guest Messaging Software offers significant automation capabilities which enhance workflow efficiency. The platform automates tasks such as guest communication, which helps reduce manual workload and minimizes errors. However, there are challenges related to ensuring notifications are correctly sent, especially when guests cancel reservations, pointing to areas where automation could be improved for better handling of cancellations. The lack of timely alerts when guests message has also been noted, indicating room for improvement in automatic notifications to ensure timely responses. Despite these issues, the potential for automation to streamline operations and handle complex processes is evident, enhancing overall efficiency.

Supervisor

4 months ago

Verified

... Sojern's platform has significantly helped us reach and engage our ideal travel audience, leading to higher conversion rates. The platform stands out due to its advanced targeting capabilities, allowing us to pinpoint potential customers with remarkable precision. This has not only improved the efficiency of our marketing campaigns but also reduced wasted spend, ensuring that our budget is allocated more effectively. Moreover, the seamless integration with our existing marketing tools has made it easy to incorporate Sojern into our overall strategy without any disruption. The detailed reporting features allow us to track performance metrics in real-time, giving us the flexibility to adjust our campaigns on the fly. This level of control has been instrumental in driving consistent results and keeping us ahead of our competition. Sojern's collaborative approach is another aspect we’ve greatly appreciated. Their team has been proactive in offering insights and suggestions tailored to our business needs, making them a valuable partner in our growth. The platform’s scalability has also been crucial, allowing us to easily expand our campaigns as our business grows, without compromising on quality or performance. The platform's ability to handle complex ...

See full review

Front Desk Manager

4 months ago

Verified

... My team and I like the direct line to the guests! If they need something they are able to message us through the system. This is convenient and time saving for the guests and for the staff. ...

See full review

Front Desk Manager

4 months ago

Verified

... Sojern has a lot of potential! ...

See full review

Front Desk Manager

4 months ago

Verified

... Ease of use is a huge issue. We have been using it for a long while now and still can not seem to figure out somethings.... When a guest messages us we are not alerted even though we keep them app open consistently to try to make sure we do not miss anything. It would also be nice that if a guest cancels their reservation they no longer receive the welcome or arrival messages and instead receive maybe a confirmation of cancellation? I looked for about 2 hours one day to see if this was something I could figure out. I even messaged support and never heard back. We are consistently fielding calls from people who cancelled their reservations and yet seem to keep getting messages. Also the inhouse ...

See full review

Integrations

Connected

Hoteliers often highlight the range and reliability of integrations as crucial aspects of Sojern’s Guest Messaging Software, including the Sojern AI Smart Concierge. They appreciate the extensive range of integrations with common systems like PMS, CRM, and payment processors, emphasizing their seamless and consistent functioning. However, some hoteliers note challenges in setting up these integrations initially, although they acknowledge that once established, the integrations operate reliably without syncing issues. They also value the customization options available that allow them to tailor integrations to meet specific operational needs, enhancing the software's adaptability to various business contexts.

Supervisor

4 months ago

Verified

... However, there are a few areas where the service could be improved. The user interface could be more intuitive and streamlined, especially for new users, as this would reduce the learning curve and make onboarding smoother. Additionally, faster response times from customer support would enhance the overall user experience, ensuring that any issues or questions are resolved promptly. It would also be beneficial if the platform offered more customization options for campaign settings, allowing us to tailor our marketing efforts more precisely to meet specific business objectives. Lastly, better integration with our guest messaging software and more unified ...

See full review

Value

Balanced

Hoteliers often highlight the value for money provided by Sojern's platform. They find that the return on investment is significant, with the platform's advanced targeting capabilities contributing to higher conversion rates. Users appreciate the cost-effectiveness, noting that the features and benefits justify the expense compared to competitors. Additionally, the transparency in pricing is well-regarded, as it helps in budget allocation without concerns over hidden fees. The accessibility of free trials and demos is also valued, as it allows potential users to effectively assess the software before committing to a purchase.

Supervisor

4 months ago

Verified

... Sojern's platform has significantly helped us reach and engage our ideal travel audience, leading to higher conversion rates. The platform stands out due to its advanced targeting capabilities, allowing us to pinpoint potential customers with remarkable precision. This has not only improved the efficiency of our marketing campaigns but also reduced ...

See full review

Supervisor

4 months ago

Verified

... Sojern's platform has significantly helped us reach and engage our ideal travel audience, leading to higher conversion rates. The platform stands out due to its advanced targeting capabilities, allowing us to pinpoint potential customers with remarkable precision. This has not only improved the efficiency of our marketing campaigns but also reduced wasted spend, ensuring that our budget is allocated more effectively. Moreover, the seamless integration with our existing marketing tools has made it easy to incorporate Sojern into our overall strategy without any disruption. The detailed reporting features allow us to track performance metrics in real-time, giving us the flexibility to adjust our campaigns on the fly. This level of control has been instrumental in driving consistent ...

See full review

Functionality

Balanced

Hoteliers often praise the functionality of Sojern's Guest Messaging Software for its effective handling of core features such as booking and reporting, which streamline hotel operations. The software is highly reliable, with minimal reports of bugs or downtime, enhancing user confidence in its performance. Its scalability allows it to grow with businesses, accommodating more users and properties seamlessly. The platform provides comprehensive automation capabilities, effectively managing tasks like guest communication and marketing activities, reducing manual effort significantly. Additionally, the insights and reporting functions are regarded as actionable and straightforward to interpret, enabling hoteliers to make informed decisions based on data-driven metrics.

Supervisor

4 months ago

Verified

... Sojern's platform has significantly helped us reach and engage our ideal travel audience, leading to higher conversion rates. The platform stands out due to its advanced targeting capabilities, allowing us to pinpoint potential customers with remarkable precision. This has not only improved the efficiency of our marketing campaigns but also reduced wasted spend, ensuring that our budget is allocated more effectively. Moreover, the seamless integration with our existing marketing tools has made it easy to incorporate Sojern into our overall strategy without any disruption. The detailed reporting features allow us to track performance metrics in real ...

See full review

Supervisor

4 months ago

Verified

... Sojern's platform has significantly helped us reach and engage our ideal travel audience, leading to higher conversion rates. The platform stands out due to its advanced targeting capabilities, ...

See full review

Front Desk Manager

4 months ago

Verified

... Ease of use is a huge issue. We have been using it for a long while now and still can not seem to figure out somethings.... When a guest messages us we are not alerted even though we keep them app ...

See full review

Front Desk Manager

4 months ago

Verified

... Ease of use is a huge issue. We have been using it for a long while now and still can not seem to figure out somethings.... When a guest messages us we are not alerted even though we keep them app open consistently to try to make sure we do not miss anything. It would also be nice that if a guest cancels their reservation they no longer receive the welcome or arrival messages and instead receive maybe a confirmation of cancellation? I looked for about 2 hours one day to see if this was something I could figure out. I even messaged support and never heard back. We are consistently fielding calls from people who cancelled their reservations and yet seem to keep getting messages. Also the inhouse task assignment piece ...

See full review

Front Desk Manager

4 months ago

Verified

... My team and I like the direct line to the guests! If they need something they are able to message us through the system. This is convenient and time saving for the guests and for the staff. ...

See full review

FD

2 months ago

Verified

... Effortless Guest Marketing & Messaging: A Game Changer! ...

See full review

FD

2 months ago

Verified

... Our experience with this hotel marketing and guest messaging software has been overwhelmingly positive. Connectivity: The seamless integration with our Property Management System (PMS) ensures smooth and efficient operations, eliminating the need for manual data entry and reducing the chance for errors. This connectivity allows us to manage our bookings, check-ins, and guest information in real time, enhancing our operational efficiency and guest satisfaction. Automation: Its automated features streamline our processes, saving us valuable time. Tasks such as sending out pre-arrival and post-departure emails, handling guest inquiries, and managing bookings are automated, allowing our staff to focus on providing exceptional service. The automation capabilities extend to marketing as well, where the software can automatically segment guest lists and send targeted campaigns based on guest preferences and past behaviors. One-Stop Shopping for Guest Marketing and Reputation Management: This software is a valuable tool for its all-in-one approach. It offers comprehensive marketing solutions, from crafting and sending email campaigns to managing social media presence. The software’s dynamic ...

See full review

FD

2 months ago

Verified

... Our experience with this hotel marketing and guest messaging software has been overwhelmingly positive. Connectivity: The seamless integration with our Property Management System (PMS) ensures smooth and efficient operations, eliminating the need for manual data entry and reducing the chance for errors. This connectivity allows us to manage our bookings, check-ins, and guest information in real time, enhancing our operational efficiency and guest satisfaction. Automation: Its automated features streamline our processes, saving us valuable time. Tasks such as sending out pre-arrival and post-departure emails, handling guest inquiries, and managing bookings are automated, allowing our staff to focus on providing exceptional service. The automation capabilities extend to marketing as well, where the software can automatically segment guest lists and send targeted campaigns based on guest preferences and past behaviors. One-Stop Shopping for Guest Marketing and Reputation Management: This software is a valuable tool for its all-in-one approach. It offers comprehensive marketing solutions, from crafting and sending email campaigns to managing social media presence. The software’s dynamic templates and content ...

See full review

FD

2 months ago

Verified

... Our experience with this hotel marketing and guest messaging software has been overwhelmingly positive. Connectivity: The seamless integration with our Property Management System (PMS) ensures smooth and efficient operations, eliminating the need for manual data entry and reducing the chance for errors. This connectivity allows us to manage our bookings, check-ins, and guest information in real time, enhancing our operational efficiency and guest satisfaction. Automation: Its automated features streamline our processes, saving us valuable time. Tasks such as sending out pre-arrival and post-departure emails, handling guest inquiries, and managing bookings are automated, allowing our staff to focus on providing exceptional service. The automation capabilities extend to marketing as well, where the software can automatically segment guest lists and send targeted campaigns based on guest preferences and past behaviors. One-Stop Shopping for Guest Marketing and Reputation Management: This software is a valuable tool for its all-in-one approach. It offers comprehensive marketing solutions, from crafting and sending email campaigns to managing social media presence. The software’s dynamic templates and content customization options enable us to create engaging and personalized marketing materials that resonate with our guests. Additionally, the reputation management feature is a standout. It consolidates guest reviews from various platforms into one dashboard, making it easy for us to monitor and respond promptly. This not only helps us maintain a positive online presence but also allows us to address any guest concerns swiftly, thereby improving our overall guest satisfaction. Moreover, the software’s analytical ...

See full review

User Interface

Intuitive

Hoteliers often mention the user interface of Sojern's Guest Messaging Software product, Sojern AI Smart Concierge, in their reviews. They appreciate the visual design, noting it is modern and professional. However, they express concerns about ease of navigation, as some features and menus are difficult to locate and use. Responsiveness is another area of criticism, with some users experiencing delays in interface reactions. While some find the interface intuitive, others believe it requires training for first-time users, indicating a variability in usability. Mobile compatibility is positively noted, with the interface functioning effectively on mobile devices. The clarity of information presented through data, graphs, and key details receives mixed reviews, suggesting improvements can be made in this area. Additionally, there is minimal feedback on accessibility features like screen reader support or keyboard navigation, implying potential gaps.

Front Desk Manager

4 months ago

Verified

... My team and I like the direct line to the guests! If they need something they are able to message us through the system. This is convenient and time saving for the guests and for the staff. ...

See full review

Front Desk Manager

4 months ago

Verified

... Ease of use is a huge issue. We have been using it for a long while now and still can not seem to figure out somethings.... When a guest messages us we are not alerted even though we keep them app ...

See full review

FD

2 months ago

Verified

... Our experience with this hotel marketing and guest messaging software has been overwhelmingly positive. Connectivity: The seamless integration with our Property Management System (PMS) ensures smooth and efficient operations, eliminating the need for manual data entry and reducing the chance for errors. This connectivity allows us to manage our bookings, check-ins, and guest information in real time, enhancing our operational efficiency and guest satisfaction. Automation: Its automated features ...

See full review
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What Types of Hotels Sojern is Popular For

Size

60 | Large (75-199 room)

61 | Medium (25-74 room)

8 | Small (10-24 room)

33 | X-Large (200+ room)

6 | X-Small (1-9 room)

Country

49 | United States of America

14 | Mexico

13 | Italy

7 | Thailand

6 | United Arab Emirates

6 | Spain

5 | Portugal

5 | Canada

5 | Vietnam

4 | Greece

3 | Bulgaria

3 | Japan

3 | United Kingdom

2 | Croatia

2 | Malaysia

2 | Costa Rica

2 | Turks and Caicos Islands

2 | Germany

2 | Malta

2 | Maldives

1 | Indonesia

1 | Turkey

1 | Ecuador

1 | Cambodia

1 | Kenya

1 | Belize

1 | Virgin Islands, British

1 | Hungary

1 | China

1 | Laos

1 | Colombia

1 | Singapore

1 | France

1 | Romania

1 | Czech Republic

1 | Poland

1 | Peru

1 | Australia

Type

54 | Bed & Breakfast & Inns

61 | Boutiques

57 | Branded Hotels

7 | Casinos

44 | City Center Hotels

48 | Airport/Conference Hotels

15 | Extended Stay & Serviced Apartments

5 | Hostels

48 | Limited Service & Budget Hotels

75 | Luxury Hotels

10 | Motels

75 | Resorts

2 | RV Parks & Campgrounds

8 | Vacation Rentals & Villas

Region

68 | North America

45 | Europe

24 | Asia Pacific

1 | Oceania

7 | Middle East

5 | South America

4 | Central America

1 | Africa

Category

145 | Digital Marketing Agencies

26 | Hotel Metasearch Management Software

6 | Hotel CRM & Email Marketing

17 | Guest Messaging Software

3 | Reputation Management

Didn’t find what you were looking for?

What is Sojern?

Founded in 2007 | Headquarters in San Francisco (United States) | 514 employees
Sojern AI Smart Concierge is a sophisticated AI-driven guest engagement tool designed to help hospitality businesses enhance customer service and operational efficiency. 1. AI summary reviews: Sojern AI Smart Concierge leverages artificial intelligence to streamline guest communication, offering personalized recommendations, instantly addressing inquiries, and alleviating the load on front desk staff by more than 50%. 2. AI summary recommendations: The platform provides timely suggestions for local attractions, dining options, and on-site amenities, thereby boosting ancillary revenue streams such as spa services and ticket sales. It also enhances responsiveness by 30%, ensuring guests' needs are met swiftly. 3. company writeup: With AI Smart Concierge, you can be an all-hours concierge from check-in to check-out. Let your overburdened staff focus their time on delivering the highest levels of service, while our solution helps reduce front desk calls by more than 50% and increase response times by 30%. Quickly address your guests' needs, such as schedule room service, upsell nearby attraction tickets and on-site restaurants, optimize your spa sales and other available services, and expedite essential services such as housekeeping and maintenance.

Capabilities

AI Automation for Easy Responding

Improved Staff Efficiency

Increased Revenue with Upsells

Real-Time Visibility

Custom To Your Hotel

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Sojern Reviews Summary

4.8
Excellent
17 reviews
Ease of Use
4.6/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Resorts 94% recommended by 75 Resorts
Luxury Hotels 93% recommended by 75 Luxury Hotels
Boutiques 94% recommended by 61 Boutiques
Branded Hotels 95% recommended by 57 Branded Hotels
Bed & Breakfast & Inns 97% recommended by 54 Bed & Breakfast & Inns
Limited Service & Budget Hotels 94% recommended by 48 Limited Service & Budget Hotels
Airport/Conference Hotels 90% recommended by 48 Airport/Conference Hotels
City Center Hotels 96% recommended by 44 City Center Hotels
Extended Stay & Serviced Apartments 97% recommended by 15 Extended Stay & Serviced Apartments
Motels 92% recommended by 10 Motels
Vacation Rentals & Villas 78% recommended by 8 Vacation Rentals & Villas
Casinos 97% recommended by 7 Casinos
Hostels 99% recommended by 5 Hostels
RV Parks & Campgrounds 100% recommended by 2 RV Parks & Campgrounds

Achievements

Trending Product

This vendor's trending score is rising, Sojern AI Smart Concierge is the #9 most trending product in the Guest Messaging Software category (out of 71) and the #407 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Sojern has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Sojern Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

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0

Success Stories

3

References

6

Featured Customers

Sojern Case Studies

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Sojern doesn’t have any case studies available

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Sojern Reputation Manager Reputation Management

Managing guest satisfaction and your hotel’s reputation are key to your property’s success. Reputation Manager lets you generate feedback from guests and instantly respond to both in-stay and online guest reviews. Create a system of rules to raise real-time issues to the right staff member or manager. Turn guest complaints into glowing reviews. Manage and respond to reviews on more than 100 OTA sites while encouraging sharing of positive online reviews from in-stay guests to increase your NPS.

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Sojern Reviews

Hotelier Rating

Excellent
148
Very Good
15
Average
5
Poor
0
Terrible
1

Property Size

  • X-Small (6)
  • Small (8)
  • Medium (61)
  • Large (60)
  • X-Large (33)

Country

  • United States of America
    United States of America
    (49)
  • Mexico
    Mexico
    (14)
  • Italy
    Italy
    (13)
  • Thailand
    Thailand
    (7)
  • United Arab Emirates
    United Arab Emirates
    (6)
  • Spain
    Spain
    (6)
  • Portugal
    Portugal
    (5)
  • Canada
    Canada
    (5)
  • Vietnam
    Vietnam
    (5)
  • Greece
    Greece
    (4)
  • Bulgaria
    Bulgaria
    (3)
  • Japan
    Japan
    (3)
  • United Kingdom
    United Kingdom
    (3)
  • Croatia
    Croatia
    (2)
  • Malaysia
    Malaysia
    (2)
  • Costa Rica
    Costa Rica
    (2)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (2)
  • Germany
    Germany
    (2)
  • Malta
    Malta
    (2)
  • Maldives
    Maldives
    (2)
  • Indonesia
    Indonesia
    (1)
  • Turkey
    Turkey
    (1)
  • Ecuador
    Ecuador
    (1)
  • Cambodia
    Cambodia
    (1)
  • Kenya
    Kenya
    (1)
  • Belize
    Belize
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Hungary
    Hungary
    (1)
  • China
    China
    (1)
  • Laos
    Laos
    (1)
  • Colombia
    Colombia
    (1)
  • Singapore
    Singapore
    (1)
  • France
    France
    (1)
  • Romania
    Romania
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Poland
    Poland
    (1)
  • Peru
    Peru
    (1)
  • Australia
    Australia
    (1)

Region

  • North America
    North America
    (68)
  • Europe
    Europe
    (45)
  • Asia Pacific
    Asia Pacific
    (24)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (7)
  • South America
    South America
    (5)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (1)

Looking for specific info?

10

Effortless Guest Marketing & Messaging: A Game Changer!

FD from 50-74 room Boutique in Seaside (United States of America)

Verified
2 months ago
Our experience with this hotel marketing and guest messaging software has been overwhelmingly positive. Connectivity: The seamless integration with our Property Management System (PMS) ensures smooth and efficient operations, eliminating the need for manual data entry and reducing the chance for errors. This connectivity allows us to manage...
Country United States of America
FD
Medium Hotel
Share review
7

Sojern has a lot of potential!

Front Desk Manager from 25-49 room Airport/Conference Hotel in Brookdale (United States of America)

Verified
4 months ago
My team and I like the direct line to the guests! If they need something they are able to message us through the system. This is convenient and time saving for the guests and for the staff.
Country United States of America
Front Desk Manager
Medium Hotel
Share review
10

Sojern the GOAT

Supervisor from 50-74 room Bed & Breakfast & Inn in Mammoth Lakes (United States of America)

Verified
4 months ago
Sojern's platform has significantly helped us reach and engage our ideal travel audience, leading to higher conversion rates. The platform stands out due to its advanced targeting capabilities, allowing us to pinpoint potential customers with remarkable precision. This has not only improved the efficiency of our marketing campaigns but also...
Country United States of America
Supervisor
Medium Hotel
Share review
8

Overall nice

Digital Marketing Manager from 200 to 499 room City Center Hotel in (Turkey)

Verified
13 months ago
- Usage of it is easy- Customer support team is efficient. - Sojern increases our revenue significantly. - Easy to adapt
Country Turkey
Digital Marketing Manager
X-Large Hotel
Share review
10

amazing tool to comunicate with our guest

Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in West Hollywood (United States of America)

Verified
2 years ago
Venulytics makes it super easy to get messages to and from guests. the AI has eased the burden of repetative phonecalls
Country United States of America
Hotel Manager
Large Hotel
Share review
9

The Explorean Kohunlich

GSH from 25-49 room Branded Hotel in Escarcega (Mexico)

Verified
2 years ago
The agility of contact with the Guest, a better, more natural communication arises and bonds of trust begin to be created long before arrival.
Country Mexico
GSH
Medium Hotel
Share review
10

Lexi

GERENTE DE SERVICIO AL HUESPED from 100 to 199 room Bed & Breakfast & Inn in Cancun (Mexico)

Verified
2 years ago
* Assistance and availability of the team to resolve all kinds of doubts. * Very practical for guest assistance * It is at the forefront of technology.
Country Mexico
GERENTE DE SERVICIO AL HUESPED
Large Hotel
Share review
10

The feature of being able to see the reviews come in immediately is priceless

General Manager from 25-49 room Boutique in Aberdeen (United States of America)

Verified
2 years ago
Immediate opportunity to correct concerns. Ability to see what guests are needing with the opportunity to act/respond ASAP Ease of PMS and Venuelytics to work together to have correlated information. Great communication. The feature of being able to see the reviews come in immediately is priceless. I am able to address any and all concer...
Country United States of America
General Manager
Medium Hotel
Share review
10

Service is great

GM from 100 to 199 room Casino in Essington (United States of America)

Verified
2 years ago
I can fix all of my guest issues right away and avoid bad reviews online that was a very annoying thing that I had to deal with. Their customer service is quick to respond to my emails especially Baskar.
Country United States of America
GM
Large Hotel
Share review
10

You need this in your hotel!

Hotel Manager from 25-49 room Bed & Breakfast & Inn in Los Angeles (United States of America)

Verified
2 years ago
Love the automation & responsiveness of the application. It helps my guests with ease of use and helps my operations team in getting those easy questions answered very quickly. Love the fact that everything is recorded and time stamped so you are able to double check and follow up on the reviews and guest concerns. I also appreciate the sum...
Country United States of America
Hotel Manager
Medium Hotel
Share review
  • 1
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What does this product or service do well?

Answer:

Sojern offers a marketing platform that grants great visibility into travel demand and intelligence to make the most of a budget. Sojern provides data into how travel and business intertwine that helps users make data driven decisions and define the right strategy to attract travelers.

by Olga Tolle-Rodrigues (IDeaS Revenue Solutions) on January 12, 2025

Question:

What differentiates this product or service from the competition?

Answer:

Sojern allows users to understand how demand and supply interact as well as the intent based on historical and behavioral trends. Users can use data to make better decisions and the right moves with their budget.

by Olga Tolle-Rodrigues (IDeaS Revenue Solutions) on January 12, 2025

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend contacting the Sojern team to better understand how they leverage travel intent, historical and behavioral data into their platform and how it data-driven decisions making and more captured business.

by Olga Tolle-Rodrigues (IDeaS Revenue Solutions) on January 12, 2025

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News

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Sojern

3 months ago

Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships

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6 months ago

Sojern Now Available on Oracle Cloud Marketplace

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7 months ago

The Hotel Marketer’s Playbook: A Guide to Navigating the Marketing Funnel

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7 months ago

Sojern Expands its Guest Experience Solutions to Europe

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1 year ago

Sojern Reveals First Of Its Kind ‘State of Destination Marketing 2024 Report’

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1 year ago

Sojern Acquires VenueLytics to Bolster its Platform for the Hospitality Industry

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1 year ago

Sojern Announces Platform Enhancements to AI-Powered Audiences

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Sojern

2 years ago

HSMAI To Honor Sojern With Silver Adrian Award For Outstanding Travel Marketing

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Sojern

2 years ago

Sojern and Roiback Partner to Help Hoteliers Increase Direct Bookings and Profitability

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2 years ago

Managing Customer Expectations for Hotels and Attractions

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2 years ago

The Complete Guide to Hotel Metasearch

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2 years ago

Grupo Posadas Selects VenueLytics to Power their AI Digital Concierge Project

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3 years ago

Creating a Website That Converts: The Hotelier’s Guide to Direct Bookings Guide to Digital Marketing

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3 years ago

6 Digital Advertising Trends to Accelerate Travels COVID-19 Recovery

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Sojern Integrations

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Support

Verified Support

Sojern has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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2025

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