Sojern AI Smart Concierge

4.8 (17 REVIEWS)

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Olga, Christian, Damien + 14 more experts recommend Sojern

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Sojern AI Smart Concierge

4.8 (168 REVIEWS)

Unranked in Guest Messaging Software

All-hours AI powered guest messaging and chat software for guests from check-in to check-out, via WhatsApp, SMS, and Email.

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What is Sojern?

Founded in 2007 | Headquarters in San Francisco (United States) | 514 employees
Sojern AI Smart Concierge is a sophisticated AI-driven guest engagement tool designed to help hospitality businesses enhance customer service and operational efficiency. 1. AI summary reviews: Sojern AI Smart Concierge leverages artificial intelligence to streamline guest communication, offering personalized recommendations, instantly addressing inquiries, and alleviating the load on front desk staff by more than 50%. 2. AI summary recommendations: The platform provides timely suggestions for local attractions, dining options, and on-site amenities, thereby boosting ancillary revenue streams such as spa services and ticket sales. It also enhances responsiveness by 30%, ensuring guests' needs are met swiftly. 3. company writeup: With AI Smart Concierge, you can be an all-hours concierge from check-in to check-out. Let your overburdened staff focus their time on delivering the highest levels of service, while our solution helps reduce front desk calls by more than 50% and increase response times by 30%. Quickly address your guests' needs, such as schedule room service, upsell nearby attraction tickets and on-site restaurants, optimize your spa sales and other available services, and expedite essential services such as housekeeping and maintenance.

Capabilities

AI Automation for Easy Responding

Improved Staff Efficiency

Increased Revenue with Upsells

Real-Time Visibility

Custom To Your Hotel

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Sojern Reviews Summary

4.8
Excellent
Ease of Use
4.6/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.8/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Sojern AI Smart Concierge is the #10 most trending product in the Guest Messaging Software category (out of 70) and the #438 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

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Certified Support

Sojern has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence

Sojern Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

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No matching results

0

Success Stories

3

References

6

Featured Customers

Sojern Case Studies

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Sojern doesn’t have any case studies available

Popularity by Segment

Size

6 | X-Small (1-9 room)

8 | Small (10-24 room)

60 | Medium (25-74 room)

60 | Large (75-199 room)

33 | X-Large (200+ room)

Country

48 | United States of America

14 | Mexico

13 | Italy

7 | Thailand

6 | United Arab Emirates

6 | Spain

5 | Portugal

5 | Canada

5 | Vietnam

4 | Greece

3 | Bulgaria

3 | Japan

3 | United Kingdom

2 | Croatia

2 | Malaysia

2 | Costa Rica

2 | Turks and Caicos Islands

2 | Germany

2 | Malta

2 | Maldives

1 | Indonesia

1 | Turkey

1 | Ecuador

1 | Cambodia

1 | Kenya

1 | Belize

1 | Virgin Islands, British

1 | Hungary

1 | China

1 | Laos

1 | Colombia

1 | Singapore

1 | France

1 | Romania

1 | Czech Republic

1 | Poland

1 | Peru

1 | Australia

Type

75 | Luxury Hotels

75 | Resorts

60 | Boutiques

57 | Branded Hotels

52 | Bed & Breakfast & Inns

48 | Limited Service & Budget Hotels

46 | Airport/Conference Hotels

44 | City Center Hotels

15 | Extended Stay & Serviced Apartments

9 | Motels

8 | Vacation Rentals & Villas

7 | Casinos

5 | Hostels

2 | RV Parks & Campgrounds

Region

67 | North America

45 | Europe

24 | Asia Pacific

7 | Middle East

5 | South America

4 | Central America

1 | Oceania

1 | Africa

Category

141 | Digital Marketing Agencies

25 | Hotel Metasearch Management Software

17 | Guest Messaging Software

6 | Hotel CRM & Email Marketing

3 | Reputation Management

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Sojern Reviews

Hotelier Rating

Excellent
147
Very Good
15
Average
5
Poor
0
Terrible
1

Property Size

  • X-Small (6)
  • Small (8)
  • Medium (60)
  • Large (60)
  • X-Large (33)

Country

  • United States of America
    United States of America
    (48)
  • Mexico
    Mexico
    (14)
  • Italy
    Italy
    (13)
  • Thailand
    Thailand
    (7)
  • United Arab Emirates
    United Arab Emirates
    (6)
  • Spain
    Spain
    (6)
  • Portugal
    Portugal
    (5)
  • Canada
    Canada
    (5)
  • Vietnam
    Vietnam
    (5)
  • Greece
    Greece
    (4)
  • Bulgaria
    Bulgaria
    (3)
  • Japan
    Japan
    (3)
  • United Kingdom
    United Kingdom
    (3)
  • Croatia
    Croatia
    (2)
  • Malaysia
    Malaysia
    (2)
  • Costa Rica
    Costa Rica
    (2)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (2)
  • Germany
    Germany
    (2)
  • Malta
    Malta
    (2)
  • Maldives
    Maldives
    (2)
  • Indonesia
    Indonesia
    (1)
  • Turkey
    Turkey
    (1)
  • Ecuador
    Ecuador
    (1)
  • Cambodia
    Cambodia
    (1)
  • Kenya
    Kenya
    (1)
  • Belize
    Belize
    (1)
  • Virgin Islands, British
    Virgin Islands, British
    (1)
  • Hungary
    Hungary
    (1)
  • China
    China
    (1)
  • Laos
    Laos
    (1)
  • Colombia
    Colombia
    (1)
  • Singapore
    Singapore
    (1)
  • France
    France
    (1)
  • Romania
    Romania
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Poland
    Poland
    (1)
  • Peru
    Peru
    (1)
  • Australia
    Australia
    (1)

Region

  • North America
    North America
    (67)
  • Europe
    Europe
    (45)
  • Asia Pacific
    Asia Pacific
    (24)
  • Oceania
    Oceania
    (1)
  • Middle East
    Middle East
    (7)
  • South America
    South America
    (5)
  • Central America
    Central America
    (4)
  • Africa
    Africa
    (1)
10

Effortless Guest Marketing & Messaging: A Game Changer!

FD from 50-74 room Boutique in Seaside (United States of America)

Verified
1 months ago
Our experience with this hotel marketing and guest messaging software has been overwhelmingly positive. Connectivity: The seamless integration with our Property Management System (PMS) ensures smooth and efficient operations, eliminating the need for manual data entry and reducing the chance for errors. This connectivity allows us to manage...
Country United States of America
FD
Medium Hotel
7

Sojern has a lot of potential!

Front Desk Manager from 25-49 room Airport/Conference Hotel in Brookdale (United States of America)

Verified
3 months ago
My team and I like the direct line to the guests! If they need something they are able to message us through the system. This is convenient and time saving for the guests and for the staff.
Country United States of America
Front Desk Manager
Medium Hotel
10

Sojern the GOAT

Supervisor from 50-74 room Bed & Breakfast & Inn in Mammoth Lakes (United States of America)

Verified
3 months ago
Sojern's platform has significantly helped us reach and engage our ideal travel audience, leading to higher conversion rates. The platform stands out due to its advanced targeting capabilities, allowing us to pinpoint potential customers with remarkable precision. This has not only improved the efficiency of our marketing campaigns but also...
Country United States of America
Supervisor
Medium Hotel
8

Overall nice

Digital Marketing Manager from 200 to 499 room City Center Hotel in (Turkey)

Verified
12 months ago
- Usage of it is easy- Customer support team is efficient. - Sojern increases our revenue significantly. - Easy to adapt
Country Turkey
Digital Marketing Manager
X-Large Hotel
10

amazing tool to comunicate with our guest

Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in West Hollywood (United States of America)

Verified
2 years ago
Venulytics makes it super easy to get messages to and from guests. the AI has eased the burden of repetative phonecalls
Country United States of America
Hotel Manager
Large Hotel
9

The Explorean Kohunlich

GSH from 25-49 room Branded Hotel in Escarcega (Mexico)

Verified
2 years ago
The agility of contact with the Guest, a better, more natural communication arises and bonds of trust begin to be created long before arrival.
Country Mexico
GSH
Medium Hotel
10

Lexi

GERENTE DE SERVICIO AL HUESPED from 100 to 199 room Bed & Breakfast & Inn in Cancun (Mexico)

Verified
2 years ago
* Assistance and availability of the team to resolve all kinds of doubts. * Very practical for guest assistance * It is at the forefront of technology.
Country Mexico
GERENTE DE SERVICIO AL HUESPED
Large Hotel
10

The feature of being able to see the reviews come in immediately is priceless

General Manager from 25-49 room Boutique in Aberdeen (United States of America)

Verified
2 years ago
Immediate opportunity to correct concerns. Ability to see what guests are needing with the opportunity to act/respond ASAP Ease of PMS and Venuelytics to work together to have correlated information. Great communication. The feature of being able to see the reviews come in immediately is priceless. I am able to address any and all concer...
Country United States of America
General Manager
Medium Hotel
10

Service is great

GM from 100 to 199 room Casino in Essington (United States of America)

Verified
2 years ago
I can fix all of my guest issues right away and avoid bad reviews online that was a very annoying thing that I had to deal with. Their customer service is quick to respond to my emails especially Baskar.
Country United States of America
GM
Large Hotel
10

You need this in your hotel!

Hotel Manager from 25-49 room Bed & Breakfast & Inn in Los Angeles (United States of America)

Verified
2 years ago
Love the automation & responsiveness of the application. It helps my guests with ease of use and helps my operations team in getting those easy questions answered very quickly. Love the fact that everything is recorded and time stamped so you are able to double check and follow up on the reviews and guest concerns. I also appreciate the sum...
Country United States of America
Hotel Manager
Medium Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Sojern offers a marketing platform that grants great visibility into travel demand and intelligence to make the most of a budget. Sojern provides data into how travel and business intertwine that helps users make data driven decisions and define the right strategy to attract travelers.

Question:

What differentiates this product or service from the competition?

Answer:

Sojern allows users to understand how demand and supply interact as well as the intent based on historical and behavioral trends. Users can use data to make better decisions and the right moves with their budget.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend contacting the Sojern team to better understand how they leverage travel intent, historical and behavioral data into their platform and how it data-driven decisions making and more captured business.

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Josh Beckwith Managing Director, Global Strategic Accounts @ Sojern
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Support

Verified Support

Sojern has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Responsiveness

Excellent

Optimized for quick response

This vendor has enabled Instant Connect to deliver fast follow-up to your request and same day price quotes.

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