Popular in Operations
Best Property Management Systems of 2024
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
Best Staff Collaboration Tools of 2024
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
Best Hotel Accounting Software of 2024
Tools to manage your hotel's accounting, budgeting and financial planning.
Popular in Revenue Management
Best Revenue Management Systems of 2024
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
Best Channel Managers of 2024
Distribute your inventory to hundreds of channels to boost occupancy.
Best Business Intelligence of 2024
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Popular in Marketing
Best Hotel CRM & Email Marketing of 2024
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
Best Booking Engine of 2024
The eCommerce shopping cart for your hotel's website.
Best Hotel Metasearch Management Software of 2024
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Popular in Guest Experience
Best Hotel Guest Apps of 2024
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
Best Contactless Check-in of 2024
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
Best Guest Messaging Software of 2024
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
Sojern AI Smart Concierge
4.8 (17 REVIEWS)
Olga, Christian, Damien + 14 more experts recommend Sojern
Read RecommendationsUnranked in Guest Messaging Software
All-hours AI powered guest messaging and chat software for guests from check-in to check-out, via WhatsApp, SMS, and Email.
95% recommended by 167 hotels
Anantara Resorts, Leading Hotels of the World, Accor & 164 others
Capabilities
AI Automation for Easy Responding
Improved Staff Efficiency
Increased Revenue with Upsells
Real-Time Visibility
Features
Unified Inbox
Multi-Channel
Automation
Upselling & Ancillaries
Task & Request Management
Surveys & Feedback
Reporting & Analytics
Compliance & Privacy
Digital Registration & Check-in
Pre-Stay
In-Stay & Post Stay
Back-Office
Artificial Intelligence
Recommended by
Achievements
This vendor's trending score is rising, Sojern AI Smart Concierge is the #10 most trending product in the Guest Messaging Software category (out of 70) and the #438 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSojern has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
No matching results
Sojern Case Studies
Sojern doesn’t have any case studies available
References
"The thing that I like most about your offering is that you don’t make money if I don’t make money. How simple is that?!"
"When we first started working with Sojern, it was kind of a secret weapon we had. But a lot of hotels are working with Sojern now, and the proof is in the results!"
"When the opportunity came to work directly with Sojern, I thought, let’s see how it works going this route. Because it’s a pay for performance model, it was kind of a no brainer."
Featured Customers
Popularity by Segment
Size
6 | X-Small (1-9 room)
8 | Small (10-24 room)
60 | Medium (25-74 room)
60 | Large (75-199 room)
33 | X-Large (200+ room)
Country
48 | United States of America
14 | Mexico
13 | Italy
7 | Thailand
6 | United Arab Emirates
6 | Spain
5 | Portugal
5 | Canada
5 | Vietnam
4 | Greece
3 | Bulgaria
3 | Japan
3 | United Kingdom
2 | Croatia
2 | Malaysia
2 | Costa Rica
2 | Turks and Caicos Islands
2 | Germany
2 | Malta
2 | Maldives
1 | Indonesia
1 | Turkey
1 | Ecuador
1 | Cambodia
1 | Kenya
1 | Belize
1 | Virgin Islands, British
1 | Hungary
1 | China
1 | Laos
1 | Colombia
1 | Singapore
1 | France
1 | Romania
1 | Czech Republic
1 | Poland
1 | Peru
1 | Australia
Type
75 | Luxury Hotels
75 | Resorts
60 | Boutiques
57 | Branded Hotels
52 | Bed & Breakfast & Inns
48 | Limited Service & Budget Hotels
46 | Airport/Conference Hotels
44 | City Center Hotels
15 | Extended Stay & Serviced Apartments
9 | Motels
8 | Vacation Rentals & Villas
7 | Casinos
5 | Hostels
2 | RV Parks & Campgrounds
Region
67 | North America
45 | Europe
24 | Asia Pacific
7 | Middle East
5 | South America
4 | Central America
1 | Oceania
1 | Africa
Category
141 | Digital Marketing Agencies
25 | Hotel Metasearch Management Software
17 | Guest Messaging Software
6 | Hotel CRM & Email Marketing
3 | Reputation Management
More Products by Sojern
Hotelier Rating
Looking for specific info?
Effortless Guest Marketing & Messaging: A Game Changer!
FD from 50-74 room Boutique in Seaside (United States of America)
Sojern has a lot of potential!
Front Desk Manager from 25-49 room Airport/Conference Hotel in Brookdale (United States of America)
Sojern the GOAT
Supervisor from 50-74 room Bed & Breakfast & Inn in Mammoth Lakes (United States of America)
Overall nice
Digital Marketing Manager from 200 to 499 room City Center Hotel in (Turkey)
amazing tool to comunicate with our guest
Hotel Manager from 100 to 199 room Bed & Breakfast & Inn in West Hollywood (United States of America)
The Explorean Kohunlich
GSH from 25-49 room Branded Hotel in Escarcega (Mexico)
Lexi
GERENTE DE SERVICIO AL HUESPED from 100 to 199 room Bed & Breakfast & Inn in Cancun (Mexico)
The feature of being able to see the reviews come in immediately is priceless
General Manager from 25-49 room Boutique in Aberdeen (United States of America)
Service is great
GM from 100 to 199 room Casino in Essington (United States of America)
You need this in your hotel!
Hotel Manager from 25-49 room Bed & Breakfast & Inn in Los Angeles (United States of America)
Expert Q&A and Partner Recommendations
Submit RecommendationWhat does this product or service do well?
Sojern offers a marketing platform that grants great visibility into travel demand and intelligence to make the most of a budget. Sojern provides data into how travel and business intertwine that helps users make data driven decisions and define the right strategy to attract travelers.
Showing all answers to: "What does this product or service do well?"
What differentiates this product or service from the competition?
Sojern allows users to understand how demand and supply interact as well as the intent based on historical and behavioral trends. Users can use data to make better decisions and the right moves with their budget.
Showing all answers to: "What differentiates this product or service from the competition?"
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
I would recommend contacting the Sojern team to better understand how they leverage travel intent, historical and behavioral data into their platform and how it data-driven decisions making and more captured business.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Posts
Sojern
2 months ago
Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships
Sojern
5 months ago
Sojern Now Available on Oracle Cloud Marketplace
Sojern
5 months ago
The Hotel Marketer’s Playbook: A Guide to Navigating the Marketing Funnel
Sojern
6 months ago
Sojern Expands its Guest Experience Solutions to Europe
Sojern
1 year ago
Sojern Reveals First Of Its Kind ‘State of Destination Marketing 2024 Report’
Sojern
1 year ago
Sojern Acquires VenueLytics to Bolster its Platform for the Hospitality Industry
Sojern
1 year ago
Sojern Announces Platform Enhancements to AI-Powered Audiences
Sojern
2 years ago
HSMAI To Honor Sojern With Silver Adrian Award For Outstanding Travel Marketing
Sojern
2 years ago
Sojern and Roiback Partner to Help Hoteliers Increase Direct Bookings and Profitability
Sojern
2 years ago
Managing Customer Expectations for Hotels and Attractions
Sojern
2 years ago
The Complete Guide to Hotel Metasearch
Sojern
2 years ago
Grupo Posadas Selects VenueLytics to Power their AI Digital Concierge Project
Sojern
3 years ago
Creating a Website That Converts: The Hotelier’s Guide to Direct Bookings Guide to Digital Marketing
Sojern
3 years ago
6 Digital Advertising Trends to Accelerate Travels COVID-19 Recovery
Find Great Pairing Apps
No matching results
No matching results
Company | Functionality | |
---|---|---|
SiteMinder
92% recommended by 2244 hotels |
Booking Engine
|
|
Cloudbeds
90% recommended by 1667 hotels |
Property Management Systems
|
|
Asksuite
98% recommended by 675 hotels |
Hotel Chatbots
|
|
Oracle Hospitality
91% recommended by 574 hotels |
Property Management Systems
|
|
Mews
91% recommended by 562 hotels |
Property Management Systems
|
|
Profitroom
95% recommended by 501 hotels |
Booking Engine
|
|
ThinkReservations
97% recommended by 454 hotels |
Property Management Systems
|
|
Oaky
97% recommended by 389 hotels |
Upselling Software
|
|
HOTELTIME
93% recommended by 336 hotels |
Property Management Systems
|
|
The Hotels Network
95% recommended by 315 hotels |
Direct Booking Tools
+2 more |
Sojern has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
Your guide was sent!
Your guide was successfully sent to .