Sojern AI Smart Concierge

4.9 (14 REVIEWS)

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Olga, Christian, Damien + 14 more experts recommend Sojern

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Sojern AI Smart Concierge

4.9 (14 REVIEWS)

Unranked in Guest Messaging Software

All-hours AI powered guest messaging and chat software for guests from check-in to check-out, via WhatsApp, SMS, and Email.

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Ratings Summary

4.9
Excellent
Ease of Use
4.8/5
Customer Support
5.0/5
ROI
4.9/5
Implementation
4.9/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Sojern AI Smart Concierge is the #13 most trending product in the Guest Messaging Software category (out of 66) and the #539 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Sojern has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
About Sojern AI Smart Concierge
Founded in 2007 | Headquarters in San Francisco (United States) | 514 employees
With AI Smart Concierge, you can be an all-hours concierge from check-in to check-out. Let your overburdened staff focus their time on delivering the highest levels of service, while our solution helps reduce front desk calls by more than 50% and increase response times by 30%. Quickly address your guests' needs, such as schedule room service, upsell nearby attraction tickets and on-site restaurants, optimize your spa sales and other available services, and expedite essential services such as housekeeping and maintenance.

Capabilities

AI Automation for Easy Responding

Improved Staff Efficiency

Increased Revenue with Upsells

Real-Time Visibility

Custom To Your Hotel

Features

Unified Inbox

4/5 features

Multi-Channel

4/5 features

Automation

4/5 features

Upselling & Ancillaries

4/5 features

Task & Request Management

4/5 features

Pricing

Pricing Available By Request

Sojern has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

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Success Stories

3

References

6

Featured Customers

Success Stories

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Sojern doesn’t have any case studies available

Popularity by Segment

Size

6 | X-Small (1-9 room)

8 | Small (10-24 room)

40 | Medium (25-74 room)

34 | Large (75-199 room)

38 | X-Large (200+ room)

Country

33 | United States of America

13 | Mexico

12 | Italy

7 | Spain

6 | Thailand

5 | United Arab Emirates

4 | Vietnam

4 | Greece

4 | Indonesia

3 | Bulgaria

3 | Portugal

3 | Turkey

3 | Japan

2 | United Kingdom

2 | Costa Rica

2 | Turks and Caicos Islands

2 | Croatia

2 | Germany

2 | Malta

1 | Singapore

1 | Cambodia

1 | Hungary

1 | Hong Kong

1 | Netherlands

1 | Ecuador

1 | Laos

1 | Malaysia

1 | Jamaica

1 | Canada

1 | Colombia

1 | Egypt

1 | France

1 | Romania

1 | Czech Republic

1 | Saint Lucia

Type

41 | Luxury Hotels

33 | Resorts

26 | Branded Hotels

24 | Boutiques

15 | Bed & Breakfast & Inns

14 | Limited Service & Budget Hotels

11 | City Center Hotels

6 | Motels

5 | Extended Stay & Serviced Apartments

5 | Vacation Rentals & Villas

4 | Airport/Conference Hotels

3 | Hostels

2 | RV Parks & Campgrounds

1 | Casinos

Region

47 | North America

42 | Europe

22 | Asia Pacific

9 | Middle East

4 | South America

4 | Central America

Category

115 | Digital Marketing Agencies

14 | Guest Messaging Software

1 | Hotel CRM & Email Marketing

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Hotelier Rating

Excellent
114
Very Good
12
Average
3
Poor
0
Terrible
0

Property Size

  • X-Small (6)
  • Small (8)
  • Medium (40)
  • Large (34)
  • X-Large (38)

Country

  • United States of America
    United States of America
    (33)
  • Mexico
    Mexico
    (13)
  • Italy
    Italy
    (12)
  • Spain
    Spain
    (7)
  • Thailand
    Thailand
    (6)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Vietnam
    Vietnam
    (4)
  • Greece
    Greece
    (4)
  • Indonesia
    Indonesia
    (4)
  • Bulgaria
    Bulgaria
    (3)
  • Portugal
    Portugal
    (3)
  • Turkey
    Turkey
    (3)
  • Japan
    Japan
    (3)
  • United Kingdom
    United Kingdom
    (2)
  • Costa Rica
    Costa Rica
    (2)
  • Turks and Caicos Islands
    Turks and Caicos Islands
    (2)
  • Croatia
    Croatia
    (2)
  • Germany
    Germany
    (2)
  • Malta
    Malta
    (2)
  • Singapore
    Singapore
    (1)
  • Cambodia
    Cambodia
    (1)
  • Hungary
    Hungary
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Netherlands
    Netherlands
    (1)
  • Ecuador
    Ecuador
    (1)
  • Laos
    Laos
    (1)
  • Malaysia
    Malaysia
    (1)
  • Jamaica
    Jamaica
    (1)
  • Canada
    Canada
    (1)
  • Colombia
    Colombia
    (1)
  • Egypt
    Egypt
    (1)
  • France
    France
    (1)
  • Romania
    Romania
    (1)
  • Czech Republic
    Czech Republic
    (1)
  • Saint Lucia
    Saint Lucia
    (1)

Region

  • North America
    North America
    (47)
  • Europe
    Europe
    (42)
  • Asia Pacific
    Asia Pacific
    (22)
  • Middle East
    Middle East
    (9)
  • South America
    South America
    (4)
  • Central America
    Central America
    (4)
8

Overall nice

Digital Marketing Manager from 200 to 499 room Luxury Hotel in (Turkey)

Verified
5 months ago
- Usage of it is easy- Customer support team is efficient. - Sojern increases our revenue significantly. - Easy to adapt
Country Turkey
Digital Marketing Manager
X-Large Hotel
10

amazing tool to comunicate with our guest

Hotel Manager from 100 to 199 room Boutique in West Hollywood (United States of America)

Verified
17 months ago
Venulytics makes it super easy to get messages to and from guests. the AI has eased the burden of repetative phonecalls
Country United States of America
Hotel Manager
Large Hotel
9

The Explorean Kohunlich

GSH from 25-49 room in Chetumal (Mexico)

Verified
18 months ago
The agility of contact with the Guest, a better, more natural communication arises and bonds of trust begin to be created long before arrival.
Country Mexico
GSH
Medium Hotel
10

Lexi

GERENTE DE SERVICIO AL HUESPED from 100 to 199 room Bed & Breakfast & Inn in Cancún (Mexico)

Verified
18 months ago
* Assistance and availability of the team to resolve all kinds of doubts. * Very practical for guest assistance * It is at the forefront of technology.
Country Mexico
GERENTE DE SERVICIO AL HUESPED
Large Hotel
10

The feature of being able to see the reviews come in immediately is priceless

General Manager from 25-49 room Branded Hotel in Aberdeen (United States of America)

Verified
2 years ago
Immediate opportunity to correct concerns. Ability to see what guests are needing with the opportunity to act/respond ASAP Ease of PMS and Venuelytics to work together to have correlated information. Great communication. The feature of being able to see the reviews come in immediately is priceless. I am able to address any and all concer...
Country United States of America
General Manager
Medium Hotel
10

Service is great

GM from 100 to 199 room Airport/Conference Hotel in Tinicum Township (United States of America)

Verified
2 years ago
I can fix all of my guest issues right away and avoid bad reviews online that was a very annoying thing that I had to deal with. Their customer service is quick to respond to my emails especially Baskar.
Country United States of America
GM
Large Hotel
10

You need this in your hotel!

Hotel Manager from 100 to 199 room Boutique in Los Angeles (United States of America)

Verified
2 years ago
Love the automation & responsiveness of the application. It helps my guests with ease of use and helps my operations team in getting those easy questions answered very quickly. Love the fact that everything is recorded and time stamped so you are able to double check and follow up on the reviews and guest concerns. I also appreciate the sum...
Country United States of America
Hotel Manager
Large Hotel
10

Versatile and Engaging

COO from 500+ room Boutique in New Orleans (United States of America)

Verified
2 years ago
Allows for promotions, upselling, and instant communications will our guests. It keeps our property in the forefront of our guests minds as a resource for them on their well deserved vacation. Not to mention problem resolution advantages.
Country United States of America
COO
X-Large Hotel
10

Excellent!

Regional Operations Manager from 100 to 199 room Extended Stay & Serviced Apartment in Lakeland (United States of America)

Verified
2 years ago
Venuelytics is a great all in one solution for our properties. Guest messaging, reviews and rewards all in one place! It’s excellent!
Country United States of America
Regional Operations Manager
Large Hotel
10

One of the best service and unique concept.

Owner from 25-49 room Branded Hotel in Manchester (United States of America)

Verified
2 years ago
There software where one stop shop, Majority of data is in one place, that service is one of the best
Country United States of America
Owner
Medium Hotel
  • 1
  • 2

Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

Sojern offers a marketing platform that grants great visibility into travel demand and intelligence to make the most of a budget. Sojern provides data into how travel and business intertwine that helps users make data driven decisions and define the right strategy to attract travelers.

Question:

What differentiates this product or service from the competition?

Answer:

Sojern allows users to understand how demand and supply interact as well as the intent based on historical and behavioral trends. Users can use data to make better decisions and the right moves with their budget.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

I would recommend contacting the Sojern team to better understand how they leverage travel intent, historical and behavioral data into their platform and how it data-driven decisions making and more captured business.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 14 recommend
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Josh Beckwith Managing Director, Global Strategic Accounts @ Sojern
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Are you a consultant or vendor that recommends Sojern? Leave a recommendation

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Support

Verified Support

Sojern has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Response Time

Less than a day

Responsiveness

Excellent

Optimized for quick response

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