The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 169 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Mews shines in ease of use and customer support , with exclusive features like Payment Log Reports and Mobile Ordering.
Novacom shines .
Side-by-side ratings based on 169 verified hotelier reviews on HTR.
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| Starting Price | From $200/mo | Contact sales |
| Verified Reviews | 169 | 0 |
After analyzing 169 verified reviews, Mews users most value its user interface and reporting, integration with third-party systems, seamless pms integration, while Novacom users highlight . Click any theme to see what reviewers say.
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User Interface and Reporting
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Integration with Third-Party Systems
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Seamless PMS Integration
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Automation and Efficiency
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Product Development and Feature Evolution
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Customization and Flexibility
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Operational Refinements
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How each product ranks among Hotel POS Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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Novacom |
|---|---|---|
| Small (10-24 rooms) ▾ | #2 44 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #3 94 reviews | — |
| Large (75-199 rooms) ▾ | #5 7 reviews | — |
| X-Large (200+ rooms) ▾ | #2 9 reviews | — |
By Property Type
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Novacom |
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| Boutique ▾ | #3 74 reviews | — |
| Luxury ▾ | #3 41 reviews | — |
| Branded / Chain ▾ | #3 31 reviews | — |
| Extended Stay ▾ | #2 12 reviews | — |
By Region
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Novacom |
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| North America ▾ | #3 14 reviews | — |
| Europe ▾ | #2 130 reviews | — |
| Asia Pacific | #5 4 reviews | — |
| Middle East | #6 0 reviews | — |
Choosing the right POS system for your hotel depends on your operational needs, technological integration, and guest experience goals. While both products aim to streamline transactions and improve service, Mews POS by Mews stands out as the more validated and comprehensive solution. Novacom Fun Control by Novacom, on the other hand, lacks recent reviews, support, and measurable customer feedback, making its suitability less certain. Your decision should hinge on which product offers the proven features and support your property requires.
Mews POS and Novacom Fun Control address different core needs within hospitality operations. Mews POS is built specifically for hotel restaurants, integrating seamlessly with property management systems, facilitating digital ordering, and automating billing. Novacom Fun Control, meanwhile, is a broader customer experience management platform tailored more toward entertainment venues and leisure businesses, focusing on customer engagement and feedback analysis.
Both systems aim to optimize guest interactions and operational workflows, but their divergence lies in scope: Mews POS centers on transactional efficiency within hotels, while Novacom offers insights and recommendations for enhancing guest satisfaction in leisure settings. Given the absence of recent Novacom reviews and the extensive validation of Mews, the question becomes whether your focus is on restaurant management or overall guest experience analytics.
If your hotel demands a purpose-built POS with proven integrations, automation, and a broad feature set, Mews POS is the clear choice. It’s most suitable for hotels seeking to streamline F&B operations, reduce manual errors, and improve billing accuracy. For properties with a significant focus on restaurant efficiency or those already using Mews PMS, this product offers direct benefits like inventory management, digital menus, and customer insights.
Conversely, if your hotel or leisure property prioritizes understanding guest sentiment, improving customer engagement, and leveraging AI-driven recommendations, Novacom Fun Control might seem appealing. However, with no recent reviews or active user feedback, it’s difficult to assess its actual impact or integration capabilities in a hotel setting. For most hotels, the lack of recent validation tips the scale toward Mews POS.
Mews POS scores highly for ease of use, with a 4.74 out of 5 rating based on 156 reviews, and recent feedback emphasizing its intuitive, modern interface and smooth onboarding. Users describe it as "very comprehensive and user-friendly," with a well-structured onboarding process that facilitates quick staff adoption. Support for cross-device functionality—desktop, tablet, smartphone—further enhances operational flexibility.
In contrast, Novacom Fun Control has no recent reviews or user ratings available, making it impossible to objectively compare usability. Its lack of validation and user feedback suggests that it may not be as polished or straightforward for hotel staff unfamiliar with specialized entertainment or customer engagement systems.
Edge: Mews POS.
Mews POS offers an extensive suite of 29 features exclusive to its platform, including PCI compliance, discounts and promotions, upselling, digital menus, advanced ordering, self-service table-side ordering, integrated kitchen display, mobile ordering, inventory and ingredient management, stock alerts, recipe costing, detailed reporting, rewards programs, and integrations with accounting software. These features directly support hotel restaurant and bar operations, reducing manual work and increasing revenue opportunities.
Novacom Fun Control lacks a comparable feature set, with no unique features or integrations listed. Its focus seems to be on customer feedback and AI-driven insights rather than transactional or operational tools specific to hotel dining or retail.
Edge: Mews POS.
Mews POS maintains a high support rating of 4.43 out of 5 based on recent reviews, with users praising its reliable, solution-oriented support team and comprehensive onboarding process. Testimonials highlight staff responsiveness, helpful onboarding, and ongoing assistance, which are critical for a smooth implementation.
Novacom lacks recent reviews or support data, making it impossible to assess the quality of its customer service or onboarding process. Given its absence of validated user feedback, Mews’s support infrastructure clearly leads.
Edge: Mews POS.
Mews boasts an impressive 336 verified partnerships, including integrations with Criton, Right Revenue, Sage, Orange Hotel Marketing, and many others, allowing for a highly connected operational ecosystem. These integrations enable real-time booking management, payment processing, and financial reporting, essential for hotel environments.
Novacom has no listed integrations or verified partners, limiting its ability to connect with existing hotel management or financial systems. For a hotel seeking a well-connected platform, Mews clearly offers a substantial advantage.
Edge: Mews POS.
Based on the latest data, Mews POS receives a 100 HT Score, a perfect rating, with 156 reviews—66 of which are recent. User feedback highlights its ease of use, support, and feature richness, with a 95% likelihood to recommend. It is favored across diverse hotel segments, especially for larger properties and those prioritizing operational automation.
Novacom has no recent reviews or user ratings available, making it impossible to gauge hotel satisfaction. The absence of recent feedback strongly favors Mews as the more trusted choice.
Edge: Mews POS.
Mews POS costs $200 per month, with no free tier or trial available, and charges are straightforward with no implementation fees. Its transparent pricing aligns with its extensive feature set and proven support.
Novacom does not list specific pricing, and with no recent customer evidence, its value proposition remains unclear. The lack of transparent pricing or trial options limits its appeal for most hoteliers.
Not ideal if your hotel primarily focuses on entertainment or leisure experiences outside traditional F&B operations, or if you do not already use Mews PMS.
Not ideal if your hotel relies on robust POS features, inventory management, or direct integrations with PMS and financial tools, especially given the lack of recent validation.
Mews POS is a proven hotel restaurant POS system with extensive features, a high user satisfaction score, and numerous integrations, making it suitable for hotels seeking operational efficiency and guest experience enhancement. Its recent reviews and support ratings provide confidence in its ongoing performance.
Novacom Fun Control, while promising with AI-driven insights, lacks recent customer feedback, validated support, and integration options, raising questions about its effectiveness in a hotel environment. Its strengths appear more aligned with leisure or entertainment venues rather than direct hotel management.
If your hotel needs a reliable, well-supported POS that integrates seamlessly and boosts operational flow, Mews POS is undeniably the stronger choice. Conversely, if your focus is on customer sentiment analysis and engagement in a leisure setting, you might want to explore Novacom further, but only with cautious expectations.
According to HTR's product database, Mews POS and Novacom Fun Control share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
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Novacom |
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| Check Splitting | ||
| Digital Menus | ||
| Discounts & Promotions | ||
| PCI Compliant | ||
| Payment Log Reports | ||
| Upselling |
Showing top differences. 17 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"We’ve been with Mews for a few years now and it helped to transform the way we operate. It’s very intuitive to work with and saves our team so much time."
No published case study for this goal yet.
"In an industry where human contact is more important than digital contact, having a platform like Mews that not only reduces time at a screen but also gives us more face time with..."
No published case study for this goal yet.
"Self-check-in kiosks are integral to LyLo's DNA. Coupled with Mews capabilities like guest messaging and online check-out, they form the essence of our guest experience. In fact, t..."
No published case study for this goal yet.
What hoteliers love
The Mews interface is described as modern and intuitive, facilitating smooth navigation. However, some reviews suggest improvements in the complexity... The Mews interface is described as modern and intuitive, facilitating smooth navigation. However, some reviews suggest improvements in the complexity and flexibility of reporting tools, particularly for multi-property setups and detailed operational insights.
Mews provides strong connectivity with various third-party systems like channel managers and payment gateways. These integrations facilitate centraliz... Mews provides strong connectivity with various third-party systems like channel managers and payment gateways. These integrations facilitate centralized operations, real-time booking management, and accurate financial reporting, although occasional synchronization issues are noted.
Reviews highlight Mews' outstanding integration between its POS and PMS, allowing direct posting of charges to guest rooms and synchronized guest data... Reviews highlight Mews' outstanding integration between its POS and PMS, allowing direct posting of charges to guest rooms and synchronized guest data. This integration is praised for improving billing accuracy, reducing departmental friction, and enhancing guest service experience by personalizing interactions.
Where hoteliers push back
Mews' commitment to developing new features and evolving its product is seen positively. Users appreciate its openness to feedback, though there is a... Mews' commitment to developing new features and evolving its product is seen positively. Users appreciate its openness to feedback, though there is a need for more polished features and quicker implementation of user suggestions.
The platform is praised for its customization options, allowing tailored workflows and alerts to enhance the guest experience. However, users also exp... The platform is praised for its customization options, allowing tailored workflows and alerts to enhance the guest experience. However, users also express a need for more intuitive customization features for specific operational needs and guest interactions.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Mews POS and Novacom Fun Control share many core Hotel POS Systems features, but each has unique capabilities. Mews POS offers 335 verified integration partners, while Novacom Fun Control offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Mews POS leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Mews POS: No. Novacom Fun Control: No. Neither product currently offers a free tier. Most Hotel POS Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Mews has an HT Score of 100 and Novacom has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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