Mews POS

4.7 (55 REVIEWS)

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HT Score  
96 out of 100
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Christoph, Ed, Malika + 94 more experts recommend Mews

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Ranked 3 (out of 147) in Hotel Restaurant POS Systems

A mobile all-in-one POS platform designed for hotel restaurants.

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Bell avatar Bell - AI powered product analyst

I analyzed all of Mews’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like MEWS for its innovative cloud-based system that streamlines hotel operations by automating tasks such as payments, check-ins, and check-outs. The platform enhances guest experiences and increases direct bookings with its Booking Engine. MEWS offers diverse integrations and mobile accessibility, aiding housekeeping, reception, and maintenance efficiency. However, users note occasional accessibility issues during outages and suggest improvements in customizability and reporting tools.

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Accor, Generator, Life House & 576 others

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Support

Foundational

Hoteliers often report that Mews offers remarkable customer support. This includes support staff who are knowledgeable, efficient, and consistently provide prompt assistance, ensuring that issues are resolved quickly. The onboarding experience is highlighted as seamless and thorough, with dedicated managers offering personalized guidance to ease user transitions. Additionally, resources such as FAQs and documentation are noted to be comprehensive and useful for users seeking more information. In general, Mews support is praised for being both responsive and well-informed, significantly enhancing the overall user experience.

directeur d hotel

8 months ago

Verified

... Nothing at all, it's a great scam, nothing is simple, we changed software to simplify the lives of our receptionists but it's like being able to write normally in your boxes but nothing is simple on ...

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directeur d hotel

8 months ago

Verified

... Nothing at all, it's a great scam, nothing is simple, we changed software to simplify the lives of our receptionists but it's like being able to write normally in your boxes but nothing is simple on ...

See full review

Head of technology

7 months ago

Verified

... The standout feature of Mews for me is its exceptional user-friendly interface. Both the PMS and POS systems are incredibly intuitive, making it easy for our team to manage bookings, check-ins, and transactions smoothly. The integration between the PMS and POS is seamless, ensuring that all operations are synchronized without any manual intervention. This integration has significantly streamlined our processes, reducing errors and saving time. Additionally, the real-time reporting and analytics provided by Mews are incredibly powerful. They offer deep insights into our operations, helping us make data-driven decisions that improve both efficiency and guest satisfaction. The customizable dashboards allow us to track key performance metrics effortlessly. Lastly, the support from the Mews team has been outstanding. Their customer service is responsive and knowledgeable ...

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CEO & Co-Owner

7 months ago

Verified

... Integrated reporting that adds up sales over POS and directly on MEWS PMS could be improved. Additionally, it would be beneficial to have an option for accepting tips for our staff during card ...

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Adjointe

4 months ago

Verified

... My onboarding manager Eloisa, was extraordinary and gave me a lot of her time to make my system functional. Fast and efficient support service. ...

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Adjointe

4 months ago

Verified

... Our company is growing and we mainly have chalets for rent at the moment. The system had not been developed in this sense, we had to adjust to make it work well. The team supported us well to solve the problems ...

See full review

Adjointe

4 months ago

Verified

... My onboarding manager Eloisa, was extraordinary and gave me a lot of her time to make my system functional. Fast and efficient support service. ...

See full review

Adjointe

4 months ago

Verified

... My onboarding manager Eloisa, was extraordinary and gave me a lot of her time to make my system functional. Fast and efficient support service. ...

See full review

DIRECTORA GENERAL

4 months ago

Verified

... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the ...

See full review

3 months ago

Verified

... We use PMS and POS. High capacity for process automation (payments, billing, booking assignment...), many integrations available and fast integration with the best technological partners. Modern and user-friendly, with a very fast learning curve for the staff. Very good ...

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3 months ago

Verified

... In some ways it is a fairly new PMS and POS, but the reality is that they are constantly adding features adapted to the new needs of hotels, which makes it a product that is always up to date. ...

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GM

3 months ago

Verified

... Tech support sometimes slow (has improved though). Be aware of cost structures, especially for additional features and Mews payment platform. ...

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GM

3 months ago

Verified

... Tech support sometimes slow (has improved though). Be aware of cost structures, especially for additional features and Mews payment platform. ...

See full review

GM

3 months ago

Verified

... Tech support sometimes slow (has improved though). Be aware of cost structures, especially for additional features and Mews payment platform. ...

See full review

CEO Assistent

3 months ago

Verified

... We really like the fact that MEWS is a completely cloud-based system that can be used on all devices. The 2-factor authentication also offers a high level of security. In addition, the community ...

See full review

CEO Assistent

3 months ago

Verified

... We really like the fact that MEWS is a completely cloud-based system that can be used on all devices. The 2-factor authentication also offers a high level of security. In addition, the community ...

See full review

Revenue manager

3 months ago

Verified

... Intuitive and modern interface. Great flexibility and many integrations for better automation. Responsive customer support that provides a great level of detail. PMS in constant improvement. Mews ...

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Hotelier

2 months ago

Verified

... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is ...

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Hotelier

2 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by ...

See full review

Hotelier

2 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by Planet, with whose general terms and conditions we did not agree, we were "forced"; to integrate a new PMS for our properties in a relatively short period of time. MEWS was convincing from the start. From sales to support, everything ran smoothly ...

See full review

Cheffe de réception

2 months ago

Verified

... Modern and fun! PMS very easy to understand even for a reception novice. Easy to use. ...

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Directrice Adjointe

2 months ago

Verified

... We have only been on the PMS for a week. Here is our feeling. Easy to deploy, fast to perform tasks, fast training, fun software, a very positive point is the help via chat to answer questions ...

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Directrice

2 months ago

Verified

... The stats and secure or make certain customer input/segmentations/business or leisure/society reasons mandatory. Classification of the schedule limited by floor...disturbing according to the plan of ...

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Directrice

2 months ago

Verified

... The stats and secure or make certain customer input/segmentations/business or leisure/society reasons mandatory. Classification of the schedule limited by floor...disturbing according to the plan of ...

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Directrice

2 months ago

Verified

... The stats and secure or make certain customer input/segmentations/business or leisure/society reasons mandatory. Classification of the schedule limited by floor...disturbing according to the plan of ...

See full review

Mede eigenaar

1 months ago

Verified

... Some automated things like confirmations, invoices and emails can be made even more personal or adjusted per reservation. And a few Dutch speaking colleagues. ...

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Mede eigenaar

1 months ago

Verified

... Mews is open to new options and listens to customer opinions. Adapts quickly and helps quickly with problems where necessary. ...

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GEschäftsführerin

1 months ago

Verified

... A few! Invoice views, incredibly complicated invoice creation for company billing addresses, no items/flat rates with different VAT rates possible. Updates, not unannounced during ongoing operations, ...

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GEschäftsführerin

1 months ago

Verified

... A few! Invoice views, incredibly complicated invoice creation for company billing addresses, no items/flat rates with different VAT rates possible. Updates, not unannounced during ongoing operations, ...

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Eigenaar

1 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

Eigenaar

1 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

GM

1 months ago

Verified

... Mews has been the best decision of the past year ...

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IT & Innovations Manager

1 months ago

Verified

... It’s difficult to come up with improvements because Mews has consistently delivered exceptional performance. However, as Mews started small and is growing rapidly, we occasionally notice that additional feature ...

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Sales

1 months ago

Verified

... MEWS = hours of time saved per day ...

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Sales

1 months ago

Verified

... Sometimes MEWS is not so accessible in case of problems. The system has regular outages. MEWS can sometimes work slowly for a few hours. ...

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Front office facilitator

1 months ago

Verified

... Supportive and keen on learning ...

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Hotelmanager

1 months ago

Verified

... Functionality and Service in one! ...

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Director of Operations

1 months ago

Verified

... Mews is an outstanding solution for hotel management! As a professional, I was thoroughly impressed by its user-friendliness, flexibility, and advanced features that perfectly address the modern needs of the industry. The platform is intuitive, making it easy for the team to adopt, and its automation capabilities save valuable time on daily operations. Managing reservations, payments, and reporting is not only quick but also incredibly reliable. One of the standout features is its seamless integration with other tools and management systems, ensuring smooth and efficient synchronization and data sharing. Moreover, their customer service is remarkable: responsive, knowledgeable, and always ready to assist. A special mention goes to Evelyne ...

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Director of Operations

1 months ago

Verified

... Mews is an outstanding solution for hotel management! As a professional, I was thoroughly impressed by its user-friendliness, flexibility, and advanced features that perfectly address the modern needs of the industry. The platform is intuitive, making it easy for the team to adopt, and its automation capabilities save valuable time on daily operations. Managing reservations, payments, and reporting is not only quick but also incredibly reliable. One of the standout features is its seamless integration with other tools and management systems, ensuring smooth and efficient synchronization and data sharing. Moreover, their customer service is remarkable: responsive, knowledgeable, and always ready to assist. A special mention goes to Evelyne Turcotte, Customer Success Manager, for her professionalism and invaluable support throughout our journey with Mews. Her expertise and dedication have made a significant difference. Additionally, Laura Lee Kui Choi from the Marketing team deserves recognition for her innovative approach and exceptional ...

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Responsable des réservations

1 months ago

Verified

... I had difficulties with the virtual cards and I had the appropriate help, a lot of very adequate support. I asked several questions on different topics and I always had the answers quickly. ...

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Responsable des réservations

1 months ago

Verified

... I had difficulties with the virtual cards and I had the appropriate help, a lot of very adequate support. I asked several questions on different topics and I always had the answers quickly. ...

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Revenue Manager

27 days ago

Verified

... Make the reservation entry and price query view clearer. The employee does not have all the prices at a glance. The rate management for dynamic prices view at a glance would be better without ...

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Superviseure des opérations

27 days ago

Verified

... Ease of use, speed, regular updates for system improvement. ...

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Superviseure des opérations

27 days ago

Verified

... Ease of use, speed, regular updates for system improvement. ...

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Superviseure des opérations

27 days ago

Verified

... I like the user interface which is easy to understand and use on a daily basis. I like the overall organization of the pages, the links between the pages. We certainly don't use all the features at ...

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Automation

Streamlined

Hoteliers often highlight the robust automation capabilities of MEWS, emphasizing its effectiveness in streamlining hotel operations. The system automates various processes such as bookings, check-ins, payments, and creating invoices, which saves significant time for staff. Many users appreciate the reduction of manual tasks and the decrease in potential errors, particularly noting how bar receipts automatically integrate into the billing system, eliminating disputes during check-out. The system's automation helps in increasing operational efficiency, though some hoteliers suggest enhancements, such as rate plan adjustments based on occupancy percentages, could further improve the experience. Overall, MEWS is recognized for its positive impact on automating processes within hotels, providing users with more time to focus on guest experiences and other critical tasks.

directeur d hotel

8 months ago

Verified

... Nothing at all, it's a great scam, nothing is simple, we changed software to simplify the lives of our receptionists but it's like being able to write normally in your boxes but nothing is simple on ...

See full review

CEO & Co-Owner

7 months ago

Verified

... Streamlined Efficiency with MEWS PMS and POS ...

See full review

Adjointe

4 months ago

Verified

... My onboarding manager Eloisa, was extraordinary and gave me a lot of her time to make my system functional. Fast and efficient support service. ...

See full review

3 months ago

Verified

... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...

See full review

Hostel Manager

3 months ago

Verified

... Please read all passports so that the client does not have to type them in, I know you are working on it, thank you. ...

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Hotelier

2 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by Planet, with whose general terms and conditions we did not agree, we were "forced"; to integrate a new PMS for our properties in a relatively short period of time. MEWS was convincing from the start. From sales to support, everything ran smoothly, and we were able to set up all 4 properties within the very short deadlines we had set ourselves in the self ...

See full review

Teamleader Resort

2 months ago

Verified

... Support could be faster / more helpful. Would be nice to send the prestay letter in advance individual. So to send it like 7 days before arrival instead of 2 (each property should be able to Each ...

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Directrice

2 months ago

Verified

... The intuitive and easy to use rating - The presentation of automatic emails and invoices, the dashboard which brings together all the information ...

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Directrice

2 months ago

Verified

... The intuitive and easy to use rating - The presentation of automatic emails and invoices, the dashboard which brings together all the information ...

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Directrice

2 months ago

Verified

... Good PMS ...

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Directrice

2 months ago

Verified

... Automating booking integration is a time saver! Pro software in constant evolution. Online support and Mews University are real pluses to support us on a daily basis. ...

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Mede eigenaar

1 months ago

Verified

... Some automated things like confirmations, invoices and emails can be made even more personal or adjusted per reservation. And a few Dutch speaking colleagues. ...

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Mede eigenaar

1 months ago

Verified

... Some automated things like confirmations, invoices and emails can be made even more personal or adjusted per reservation. And a few Dutch speaking colleagues. ...

See full review

Mede eigenaar

1 months ago

Verified

... Some automated things like confirmations, invoices and emails can be made even more personal or adjusted per reservation. And a few Dutch speaking colleagues. ...

See full review

Mede eigenaar

1 months ago

Verified

... Some automated things like confirmations, invoices and emails can be made even more personal or adjusted per reservation. And a few Dutch speaking colleagues. ...

See full review

Mede eigenaar

1 months ago

Verified

... Some automated things like confirmations, invoices and emails can be made even more personal or adjusted per reservation. And a few Dutch speaking colleagues. ...

See full review

Mede eigenaar

1 months ago

Verified

... Some automated things like confirmations, invoices and emails can be made even more personal or adjusted per reservation. And a few Dutch speaking colleagues. ...

See full review

Rooms division manager

1 months ago

Verified

... Mews has made our operations easier. It is easy to integrate with all kinds of (endless...) platforms that you as a user need to improve your service. The system is intuitive, fast and flexible, ...

See full review

Rooms division manager

1 months ago

Verified

... Mews has made our operations easier. It is easy to integrate with all kinds of (endless...) platforms that you as a user need to improve your service. The system is intuitive, fast and flexible, ...

See full review

Eigenaar

1 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

Eigenaar

1 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

Eigenaar

1 months ago

Verified

... Mews makes my life easier ...

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Eigenaar

1 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

GM

1 months ago

Verified

... Automatically increase rate plans based on occupancy percentage. Now you have to do this manually. With the restrictions, there should be one based on occupancy%. ...

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Sales

1 months ago

Verified

... MEWS is innovative, cloud-based and the solution for automating our hotel processes such as payments, check-in and check-out. Since its launch in 2016, we have noticed an improvement in guest ...

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Integrations

Connected

Hoteliers often appreciate Mews for its integration capabilities. The cloud-based system connects seamlessly with a variety of important platforms, such as booking engines and property management systems (PMS), offering ease and reliability in integration setups. Users find the open API particularly valuable as it consistently supports tailored integration needs without syncing issues. Moreover, the system's integration with platforms like booking.com is praised for saving on costs and enhancing efficiency, thus delivering seamless operational experiences.

CEO & Co-Owner

7 months ago

Verified

... Streamlined Efficiency with MEWS PMS and POS ...

See full review

CEO & Co-Owner

7 months ago

Verified

... We are super happy with MEWS PMS and POS, rating it a solid 10/10. The system has greatly enhanced our operations, making everything more streamlined and efficient. The integration of both PMS and ...

See full review

DIRECTORA GENERAL

4 months ago

Verified

... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the way we manage our hotel, making complex tasks easier and allowing us to offer an even better experience to our guests. In addition, we have integrated ...

See full review

3 months ago

Verified

... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...

See full review

GM

3 months ago

Verified

... Constant development. Great user interface. Best booking engine look and feel. Open API that connects with most of the important pieces of additional software. ...

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GM

3 months ago

Verified

... Constant development. Great user interface. Best booking engine look and feel. Open API that connects with most of the important pieces of additional software. ...

See full review

GM

3 months ago

Verified

... Constant development. Great user interface. Best booking engine look and feel. Open API that connects with most of the important pieces of additional software. ...

See full review

CEO Assistent

3 months ago

Verified

... We really like the fact that MEWS is a completely cloud-based system that can be used on all devices. The 2-factor authentication also offers a high level of security. In addition, the community enables active participation in the further development of the system. The integrated ...

See full review

CEO Assistent

3 months ago

Verified

... We really like the fact that MEWS is a completely cloud-based system that can be used on all devices. The 2-factor authentication also offers a high level of security. In addition, the community enables active participation in the further development of the system. The integrated payment system saves a lot of time and there is excellent interface ...

See full review

CEO Assistent

3 months ago

Verified

... We really like the fact that MEWS is a completely cloud-based system that can be used on all devices. The 2-factor authentication also offers a high level of security. In addition, the community enables active participation in the further development of the system. The integrated payment system saves a lot of time and there is excellent interface openness. The MEWS POS restaurant cash register system, which is also cloud-based, also ensures deep ...

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General Manager

3 months ago

Verified

... Bush Hotel serves up a treat for guests with Mews POS and PMS ...

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General Manager

3 months ago

Verified

... Bush Hotel serves up a treat for guests with Mews POS and PMS ...

See full review

General Manager

3 months ago

Verified

... We are really happy with MEWS it will be great to have a C&E management system connected with the PMS. ...

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General Manager

3 months ago

Verified

... Bush Hotel serves up a treat for guests with Mews POS and PMS ...

See full review

Hotelier

2 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by Planet, with whose general terms and conditions we did not agree, we were "forced"; to integrate a new PMS for our properties in a relatively short period of time. MEWS was convincing from the start. From sales to support, everything ran smoothly, and we were able to set up all 4 properties within the very short deadlines we had set ourselves in the self-onboarding process. The quality of the self-onboarding and the MEWS Academy for learning the systems alone were impressive! Things that we were missing before (self check-in and self check-out, payment automation and more) were included as standard. No paid add-ons etc. Also great (and a significant cost saving for us): the integrated connection to booking.com ...

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Cheffe de réception

2 months ago

Verified

... The readability of the reports and their relationship to each other. Particularly for the pdj where we have a problem of concordance ...

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Cheffe de réception

2 months ago

Verified

... The readability of the reports and their relationship to each other. Particularly for the pdj where we have a problem of concordance ...

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Head of Technology

2 months ago

Verified

... “The support from Mews has been outstanding. Their team is responsive and knowledgeable, always ready to assist with any questions or issues we might have. This level of support has been crucial in helping us maximize the system ...

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Rooms division manager

1 months ago

Verified

... Mews has made our operations easier. It is easy to integrate with all kinds of (endless...) platforms that you as a user need to improve your service. The system is intuitive, fast and flexible, ...

See full review

Eigenaar

1 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the bill in the PMS ...

See full review

Eigenaar

1 months ago

Verified

... I would very much like to see further work on a KDS that can communicate in two directions and clearly divides the corridors. ...

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GM

1 months ago

Verified

... With the online check-in function I don't have to waste time at check-in anymore. And the guest's details are also shown in the POS, Allergies and such. Great! ...

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Value

Uneconomical

Hoteliers often highlight the value provided by Mews’s Hotel Restaurant POS Systems, emphasizing that the software delivers a strong return on investment (ROI) due to its comprehensive feature set and efficient automation capabilities. Users appreciate that Mews offers a wide range of features that streamline operations, saving valuable time and resources, which they believe justifies the cost. Additionally, the transparent pricing structure and the availability of free trials or demos enable potential customers to assess the software's suitability without unexpected financial commitments. Compared to competitors, hoteliers perceive Mews as offering superior value given the breadth and effectiveness of its functionalities, ensuring that it meets the diverse needs of the hospitality industry.

directeur d hotel

8 months ago

Verified

... A nightmare !!!!! ...

See full review

directeur d hotel

8 months ago

Verified

... Nothing at all, it's a great scam, nothing is simple, we changed software to simplify the lives of our receptionists but it's like being able to write normally in your boxes but nothing is simple on ...

See full review

directeur d hotel

8 months ago

Verified

... Nothing at all, it's a great scam, nothing is simple, we changed software to simplify the lives of our receptionists but it's like being able to write normally in your boxes but nothing is simple on ...

See full review

Head of technology

7 months ago

Verified

... Mews Delivers Outstanding Performance in PMS and POS Systems. ...

See full review

CEO & Co-Owner

7 months ago

Verified

... We are super happy with MEWS PMS and POS, rating it a solid 10/10. The system has greatly enhanced our operations, making everything more streamlined and efficient. The integration of both PMS and ...

See full review

Adjointe

4 months ago

Verified

... Our company is growing and we mainly have chalets for rent at the moment. The system had not been developed in this sense, we had to adjust to make it work well. The team supported us well to solve ...

See full review

Adjointe

4 months ago

Verified

... Our company is growing and we mainly have chalets for rent at the moment. The system had not been developed in this sense, we had to adjust to make it work well. The team supported us well to solve ...

See full review

DIRECTORA GENERAL

4 months ago

Verified

... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the way we manage our hotel, making complex tasks easier and allowing us to offer an even better experience to our guests. In addition, we have integrated Bizzon and the Digital Ordering system, which has taken our efficiency to another level. Everything works smoothly and spectacularly. We can't imagine our hotel without Mews; it has been a real ...

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CEO

3 months ago

Verified

... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...

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CEO

3 months ago

Verified

... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...

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CEO

3 months ago

Verified

... They act like they invented reservation systems. They are no better than any of their competitors at a much higher price. ...

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CEO

3 months ago

Verified

... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...

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CEO

3 months ago

Verified

... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...

See full review

3 months ago

Verified

... We use PMS and POS. High capacity for process automation (payments, billing, booking assignment...), many integrations available and fast integration with the best technological partners. Modern and ...

See full review

3 months ago

Verified

... In some ways it is a fairly new PMS and POS, but the reality is that they are constantly adding features adapted to the new needs of hotels, which makes it a product that is always up to date. ...

See full review

GM

3 months ago

Verified

... Constant development. Great user interface. Best booking engine look and feel. Open API that connects with most of the important pieces of additional software. ...

See full review

Hostel Manager

3 months ago

Verified

... Hi team I like that it is practical, efficient and fast, that clients come in and access their reservation. ...

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Hostel Manager

3 months ago

Verified

... Hi team I like that it is practical, efficient and fast, that clients come in and access their reservation. ...

See full review

CEO Assistent

3 months ago

Verified

... We really like the fact that MEWS is a completely cloud-based system that can be used on all devices. The 2-factor authentication also offers a high level of security. In addition, the community enables active participation in the further development ...

See full review

General Manager

3 months ago

Verified

... “From day one, using Mews POS has been so easy. It helps our team to provide a better, more modern dining experience, while connecting seamlessly with Mews.” ...

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General Manager

3 months ago

Verified

... Bush Hotel serves up a treat for guests with Mews POS and PMS ...

See full review

General Manager

3 months ago

Verified

... Bush Hotel serves up a treat for guests with Mews POS and PMS ...

See full review

Hotelier

2 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by ...

See full review

Head of Technology

2 months ago

Verified

... “The support from Mews has been outstanding. Their team is responsive and knowledgeable, always ready to assist with any questions or issues we might have. This level of support has been crucial in helping us maximize the system's ...

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Head of Technology

2 months ago

Verified

... One area where I believe Mews could improve is in its customization options. While the platform offers a robust set of features, providing more flexibility for personalization would allow hotels to tailor the system more closely to their unique needs and operational styles. A higher level of customizability, whether in the user interface, reporting features, or workflow configuration, would help hotels adapt the system even further to fit their brand identity and guest experience goals. This would empower hotels to get the most out of Mews by aligning it with their specific ...

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Head of Technology

2 months ago

Verified

... One area where I believe Mews could improve is in its customization options. While the platform offers a robust set of features, providing more flexibility for personalization would allow hotels to tailor the system more closely to their unique needs and operational styles. A higher level of customizability, whether in the user interface, reporting features, or workflow configuration, would help hotels adapt the system even further to fit their brand identity and guest experience goals. This would empower hotels to get the most out of Mews by aligning it with their specific processes and preferences ...

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Directrice

2 months ago

Verified

... What is very appreciable is the intuitiveness of this software. Indeed, the burger menu allows you to quickly find what you are looking for and this saves a considerable amount of time! ...

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Directrice

2 months ago

Verified

... The stats and secure or make certain customer input/segmentations/business or leisure/society reasons mandatory. Classification of the schedule limited by floor...disturbing according to the plan of ...

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Directrice

2 months ago

Verified

... The stats and secure or make certain customer input/segmentations/business or leisure/society reasons mandatory. Classification of the schedule limited by floor...disturbing according to the plan of ...

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Directrice

2 months ago

Verified

... Automating booking integration is a time saver! Pro software in constant evolution. Online support and Mews University are real pluses to support us on a daily basis. ...

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Directrice

2 months ago

Verified

... Automating booking integration is a time saver! Pro software in constant evolution. Online support and Mews University are real pluses to support us on a daily basis. ...

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Mede eigenaar

1 months ago

Verified

... Mews equal to fast, flexible, innovative, clear. ...

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GEschäftsführerin

1 months ago

Verified

... Very innovative and intuitive to use for new team members in the first steps. The interface connection options are great! I like the approach and the original idea/philosophy of this PMS. Unfortunately, there are some problems that just aren't resolved. Sometimes MEWS is just too focused on design and co and, in my opinion, sets the wrong ...

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Rooms division manager

1 months ago

Verified

... Mews has made our operations easier. It is easy to integrate with all kinds of (endless...) platforms that you as a user need to improve your service. The system is intuitive, fast and flexible, which makes us work more efficiently ...

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Eigenaar

1 months ago

Verified

... Mews makes my life easier ...

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Eigenaar

1 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

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IT & Innovations Manager

1 months ago

Verified

... Transformative Technology for Hospitality Operations ...

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IT & Innovations Manager

1 months ago

Verified

... It’s difficult to come up with improvements because Mews has consistently delivered exceptional performance. However, as Mews started small and is growing rapidly, we occasionally notice that ...

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IT & Innovations Manager

1 months ago

Verified

... While Mews excels in many areas, we believe the onboarding process could be slightly more streamlined for first-time users. A more comprehensive set of tutorials or interactive guides could make the transition even smoother. Additionally, expanding the customization options for reports would be a welcome improvement for detailed analytics. Mews has completely revolutionized our property management system, making our operations seamless and guest ...

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Sales

1 months ago

Verified

... MEWS = hours of time saved per day ...

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Sales

1 months ago

Verified

... MEWS is innovative, cloud-based and the solution for automating our hotel processes such as payments, check-in and check-out. Since its launch in 2016, we have noticed an improvement in guest ...

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Front office facilitator

1 months ago

Verified

... Supportive and keen on learning ...

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Front office facilitator

1 months ago

Verified

... They’ve been flexible and provide immediate support when needed, which ensures we are able to provide our stakeholders who are students in training the required real world experience. ...

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Front office facilitator

1 months ago

Verified

... Supportive and keen on learning ...

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Hotelmanager

1 months ago

Verified

... It works comfortably, is very user-friendly, looks modern and clear, we now have functionalities that we did not have before, such as certain reports, reservation confirmations directly from the system, ... Moreover, not unimportant, the fast and clear support is also a great added value. Anyone can sell ...

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Hotelmanager

1 months ago

Verified

... In the meantime, almost 4 months have passed and nothing has been discovered in that sense. For now, and we assume that it will remain that way ;-), it does what it should do. That is precisely its strength. Although that seems obvious or should be, it does not always appear to be the case with other installations (or purchases in general) and that is one of the biggest ...

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Director of Operations

1 months ago

Verified

... Mews is an outstanding solution for hotel management! As a professional, I was thoroughly impressed by its user-friendliness, flexibility, and advanced features that perfectly address the modern needs of the industry. The platform is intuitive, making it easy for the team to adopt, and its automation capabilities save valuable time on daily operations. Managing reservations, payments, and reporting is not only quick but also incredibly reliable. One of the standout features is its seamless integration with other tools and management systems, ensuring smooth and efficient synchronization and data sharing. Moreover, their customer service is remarkable: responsive, knowledgeable, and always ready to assist. A special mention goes to Evelyne Turcotte, Customer Success Manager, for her professionalism and invaluable support throughout our journey with Mews. Her expertise and dedication have made a significant ...

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Director of Operations

1 months ago

Verified

... Mews is an outstanding solution for hotel management! As a professional, I was thoroughly impressed by its user-friendliness, flexibility, and advanced features that perfectly address the modern needs of the industry. The platform is intuitive, making it easy for the team to adopt, and its automation capabilities save valuable time on daily operations. Managing reservations, payments, and reporting is not only quick but also incredibly reliable. One of the standout features is its seamless integration with other tools and management systems, ensuring smooth and efficient synchronization and data sharing. Moreover, their customer service is remarkable: responsive, knowledgeable, and always ready to assist. A special mention goes to Evelyne Turcotte, Customer Success Manager, for her professionalism and invaluable support throughout our journey with Mews. Her expertise and dedication have made a significant difference. Additionally, Laura Lee Kui Choi from the Marketing team deserves recognition for her innovative approach and exceptional collaboration. Mews doesn't just offer software—it delivers a vision to revolutionize ...

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Revenue Manager

27 days ago

Verified

... Super Innovatives System ...

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Revenue Manager

27 days ago

Verified

... Super Innovatives System ...

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Superviseure des opérations

27 days ago

Verified

... I like the user interface which is easy to understand and use on a daily basis. I like the overall organization of the pages, the links between the pages. We certainly don't use all the features at the moment but it is a good ...

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Functionality

Developing

Hoteliers often praise the functionality of Mews POS for its automation capabilities, which help streamline operations by efficiently managing tasks such as reservations, payments, and billing. The software's core features, like integrated reporting, are valued as they provide actionable insights, although some users desire further enhancements. It's appreciated for being intuitive and flexible, accommodating the diverse needs of various properties and supporting multiple currencies. However, there is room for improvement in expanding customization options to better tailor workflows and settings to unique business requirements.

General Manager

12 months ago

Verified

... I don't really know what could/should be improved but having more properties using Mews will make recruitment easier and give more opportunities to our staff ...

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directeur d hotel

8 months ago

Verified

... Nothing at all, it's a great scam, nothing is simple, we changed software to simplify the lives of our receptionists but it's like being able to write normally in your boxes but nothing is simple on ...

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directeur d hotel

8 months ago

Verified

... Change the engineers of this software who are sitting comfortably in their chairs! the field is good from time to time! ...

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CEO & Co-Owner

7 months ago

Verified

... Streamlined Efficiency with MEWS PMS and POS ...

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CEO & Co-Owner

7 months ago

Verified

... Integrated reporting that adds up sales over POS and directly on MEWS PMS could be improved. Additionally, it would be beneficial to have an option for accepting tips for our staff during card ...

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Adjointe

4 months ago

Verified

... My onboarding manager Eloisa, was extraordinary and gave me a lot of her time to make my system functional. Fast and efficient support service. ...

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Adjointe

4 months ago

Verified

... Our company is growing and we mainly have chalets for rent at the moment. The system had not been developed in this sense, we had to adjust to make it work well. The team supported us well to solve ...

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Adjointe

4 months ago

Verified

... Once the system is up and running, it is very intuitive and visual. This helps to quickly find your way around and know what tasks need to be done. ...

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DIRECTORA GENERAL

4 months ago

Verified

... Since we implemented Mews in 2020 in the midst of the pandemic, being the first hotel in the Balearic Islands to do so, our daily operation has improved significantly. The system has transformed the way we manage our hotel, making complex tasks easier and allowing us to offer an even better experience to our guests. In addition, we have integrated Bizzon and the Digital Ordering system, which has taken our efficiency to another level. Everything works ...

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DIRECTORA GENERAL

4 months ago

Verified

... We love that Mews is a software that is constantly evolving, improving day by day. All our proposals are always listened to, which demonstrates their commitment to offering a solution that truly ...

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CEO

3 months ago

Verified

... That at the end of the relationship I escaped with no major losses. This software is uninspiring and expensive. Avoid. ...

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3 months ago

Verified

... In some ways it is a fairly new PMS and POS, but the reality is that they are constantly adding features adapted to the new needs of hotels, which makes it a product that is always up to date. ...

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3 months ago

Verified

... We use PMS and POS. High capacity for process automation (payments, billing, booking assignment...), many integrations available and fast integration with the best technological partners. Modern and ...

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GM

3 months ago

Verified

... Tech support sometimes slow (has improved though). Be aware of cost structures, especially for additional features and Mews payment platform. ...

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GM

3 months ago

Verified

... Constant development. Great user interface. Best booking engine look and feel. Open API that connects with most of the important pieces of additional software. ...

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Hostel Manager

3 months ago

Verified

... Effective and fast ...

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CEO Assistent

3 months ago

Verified

... We see room for improvement in debtor management and dunning, which we are currently lacking. Fortunately, these functions are already in development and we are allowed to participate as BETA ...

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CEO Assistent

3 months ago

Verified

... Cloud PMS which is developing very quickly ...

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CEO Assistent

3 months ago

Verified

... We really like the fact that MEWS is a completely cloud-based system that can be used on all devices. The 2-factor authentication also offers a high level of security. In addition, the community ...

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CEO Assistent

3 months ago

Verified

... We really like the fact that MEWS is a completely cloud-based system that can be used on all devices. The 2-factor authentication also offers a high level of security. In addition, the community ...

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CEO Assistent

3 months ago

Verified

... We see room for improvement in debtor management and dunning, which we are currently lacking. Fortunately, these functions are already in development and we are allowed to participate as BETA ...

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CEO Assistent

3 months ago

Verified

... We really like the fact that MEWS is a completely cloud-based system that can be used on all devices. The 2-factor authentication also offers a high level of security. In addition, the community enables active participation in the further development of the system. The integrated payment system saves a lot of time and there is excellent interface openness. The MEWS POS ...

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CEO Assistent

3 months ago

Verified

... We see room for improvement in debtor management and dunning, which we are currently lacking. Fortunately, these functions are already in development and we are allowed to participate as BETA ...

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Revenue manager

3 months ago

Verified

... Existing and detailed reporting tools but not yet responsive enough to track performance on a daily basis. From an RM perspective, price and restriction management could also be improved. ...

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Revenue manager

3 months ago

Verified

... Existing and detailed reporting tools but not yet responsive enough to track performance on a daily basis. From an RM perspective, price and restriction management could also be improved. ...

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Revenue manager

3 months ago

Verified

... Intuitive and modern interface. Great flexibility and many integrations for better automation. Responsive customer support that provides a great level of detail. PMS in constant improvement. Mews ...

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Revenue manager

3 months ago

Verified

... Intuitive and modern interface. Great flexibility and many integrations for better automation. Responsive customer support that provides a great level of detail. PMS in constant improvement. Mews ...

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General Manager

3 months ago

Verified

... “From day one, using Mews POS has been so easy. It helps our team to provide a better, more modern dining experience, while connecting seamlessly with Mews.” ...

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General Manager

3 months ago

Verified

... Bush Hotel serves up a treat for guests with Mews POS and PMS ...

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Hotelier

2 months ago

Verified

... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is only available in English, unfortunately does not help us in many cases. This is of course not MEWS; fault, but we would like to see an in-house solution for DATEV connection for the German market.IBE: The IBE provided is really well designed, but there is still room for improvement. What we would particularly like: querying reservation ...

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Hotelier

2 months ago

Verified

... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is only available in English, unfortunately does not help us in many cases. This is of course not MEWS; fault, but we would like to see an in-house solution for DATEV connection for the German market.IBE: The IBE provided is really well designed, but there is still room for improvement. What we would particularly like: querying reservation times for items such as "half board" and more options for selling ...

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Hotelier

2 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by ...

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Hotelier

2 months ago

Verified

... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is only available in English, unfortunately does not help us in many cases. This is of course not MEWS; fault, but we would like to see an in-house solution for DATEV connection for the German market.IBE: The IBE provided is really well designed, but there is still room for improvement. What we would particularly like: querying reservation times for items such as "half board" and more options for selling packages (e.g. package selection before date selection. Many of our offers are linked to a fixed arrival date and are only displayed if the guest happens to choose the right day of the week as the arrival date).However, since MEWS is implementing updates ...

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Hotelier

2 months ago

Verified

... We use MEWS as a multi-property PMS in our 4 small to medium-sized hotels, as well as the MEWS POS in our restaurants, cafes, bars, and even in our souvenir shop. As part of the takeover of Protel by ...

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Teamleader Resort

2 months ago

Verified

... Support could be faster / more helpful. Would be nice to send the prestay letter in advance individual. So to send it like 7 days before arrival instead of 2 (each property should be able to Each accommodation should be able to set this individually. A nice to have would be to send the confirmation ...

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Teamleader Resort

2 months ago

Verified

... Very easy. Good overview. Nice product. If you have 2 properties cool to switch betwen them. Extras like Online Check-In and Online Check-Out are also really nice. Unfortunately with the newest ...

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Teamleader Resort

2 months ago

Verified

... Very easy. Good overview. Nice product. If you have 2 properties cool to switch betwen them. Extras like Online Check-In and Online Check-Out are also really nice. Unfortunately with the newest update it allows ...

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Cheffe de réception

2 months ago

Verified

... Modern and fun! PMS very easy to understand even for a reception novice. Easy to use. ...

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Cheffe de réception

2 months ago

Verified

... The readability of the reports and their relationship to each other. Particularly for the pdj where we have a problem of concordance ...

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Cheffe de réception

2 months ago

Verified

... The readability of the reports and their relationship to each other. Particularly for the pdj where we have a problem of concordance ...

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Cheffe de réception

2 months ago

Verified

... The readability of the reports and their relationship to each other. Particularly for the pdj where we have a problem of concordance ...

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Cheffe de réception

2 months ago

Verified

... The readability of the reports and their relationship to each other. Particularly for the pdj where we have a problem of concordance ...

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Head of Technology

2 months ago

Verified

... One area where I believe Mews could improve is in its customization options. While the platform offers a robust set of features, providing more flexibility for personalization would allow hotels to ...

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Head of Technology

2 months ago

Verified

... One area where I believe Mews could improve is in its customization options. While the platform offers a robust set of features, providing more flexibility for personalization would allow hotels to ...

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Head of Technology

2 months ago

Verified

... One area where I believe Mews could improve is in its customization options. While the platform offers a robust set of features, providing more flexibility for personalization would allow hotels to ...

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Head of Technology

2 months ago

Verified

... One area where I believe Mews could improve is in its customization options. While the platform offers a robust set of features, providing more flexibility for personalization would allow hotels to tailor the system more closely to their unique needs and operational styles. A higher level of customizability, whether in the user interface, reporting features, or workflow configuration ...

See full review

Head of Technology

2 months ago

Verified

... One area where I believe Mews could improve is in its customization options. While the platform offers a robust set of features, providing more flexibility for personalization would allow hotels to ...

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Directrice Adjointe

2 months ago

Verified

... We have only been on the PMS for a week. Here is our feeling. Easy to deploy, fast to perform tasks, fast training, fun software, a very positive point is the help via chat to answer questions ...

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Directrice Adjointe

2 months ago

Verified

... The student accommodation part in shared accommodation, that is to say being able to separate invoices into 2. The reports for the statics are difficult to get to grips with at first. Otherwise, no ...

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Directrice

2 months ago

Verified

... It would be nice to be able to add a bit more visual detail regarding room typology on the main schedule. ...

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Directrice

2 months ago

Verified

... The stats and secure or make certain customer input/segmentations/business or leisure/society reasons mandatory. Classification of the schedule limited by floor...disturbing according to the plan of ...

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Directrice

2 months ago

Verified

... The stats and secure or make certain customer input/segmentations/business or leisure/society reasons mandatory. Classification of the schedule limited by floor...disturbing according to the plan of ...

See full review

Directrice

2 months ago

Verified

... The stats and secure or make certain customer input/segmentations/business or leisure/society reasons mandatory. Classification of the schedule limited by floor...disturbing according to the plan of ...

See full review

Directrice

2 months ago

Verified

... The stats and secure or make certain customer input/segmentations/business or leisure/society reasons mandatory. Classification of the schedule limited by floor...disturbing according to the plan of ...

See full review

Directrice

2 months ago

Verified

... The stats and secure or make certain customer input/segmentations/business or leisure/society reasons mandatory. Classification of the schedule limited by floor...disturbing according to the plan of ...

See full review

Directrice

2 months ago

Verified

... The stats and secure or make certain customer input/segmentations/business or leisure/society reasons mandatory. Classification of the schedule limited by floor...disturbing according to the plan of ...

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Directrice

2 months ago

Verified

... The intuitive and easy to use rating - The presentation of automatic emails and invoices, the dashboard which brings together all the information ...

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Directrice

2 months ago

Verified

... The intuitive and easy to use rating - The presentation of automatic emails and invoices, the dashboard which brings together all the information ...

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Directrice

2 months ago

Verified

... Managing group bookings could be easier, especially in terms of rooming list visibility. Being able to easily change a payment method error. ...

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GEschäftsführerin

1 months ago

Verified

... Very innovative and intuitive to use for new team members in the first steps. The interface connection options are great! I like the approach and the original idea/philosophy of this PMS. ...

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GEschäftsführerin

1 months ago

Verified

... A few! Invoice views, incredibly complicated invoice creation for company billing addresses, no items/flat rates with different VAT rates possible. Updates, not unannounced during ongoing operations, ...

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GEschäftsführerin

1 months ago

Verified

... A few! Invoice views, incredibly complicated invoice creation for company billing addresses, no items/flat rates with different VAT rates possible. Updates, not unannounced during ongoing operations, ...

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GEschäftsführerin

1 months ago

Verified

... A few! Invoice views, incredibly complicated invoice creation for company billing addresses, no items/flat rates with different VAT rates possible. Updates, not unannounced during ongoing operations, ...

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GEschäftsführerin

1 months ago

Verified

... A few! Invoice views, incredibly complicated invoice creation for company billing addresses, no items/flat rates with different VAT rates possible. Updates, not unannounced during ongoing operations, ...

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Rooms division manager

1 months ago

Verified

... Smooth, comprehensive and user-friendly reservation software - highly recommended! ...

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Rooms division manager

1 months ago

Verified

... Mews has made our operations easier. It is easy to integrate with all kinds of (endless...) platforms that you as a user need to improve your service. The system is intuitive, fast and flexible, which makes us work more efficiently and gives us more time for our guests. Thanks to the technological ...

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Rooms division manager

1 months ago

Verified

... Smooth, comprehensive and user-friendly reservation software - highly recommended! ...

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Hotel Manager

1 months ago

Verified

... We believe that the overall appearance could be more relatableAs we are a new client and still in the onboarding process,we need some additional time to provide improvementsuggestions." ...

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Eigenaar

1 months ago

Verified

... I would very much like to see further work on a KDS that can communicate in two directions and clearly divides the corridors. ...

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Eigenaar

1 months ago

Verified

... I would very much like to see further work on a KDS that can communicate in two directions and clearly divides the corridors. ...

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Eigenaar

1 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

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Eigenaar

1 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

Eigenaar

1 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

Eigenaar

1 months ago

Verified

... The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the ...

See full review

Eigenaar

1 months ago

Verified

... I would very much like to see further work on a KDS that can communicate in two directions and clearly divides the corridors. ...

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Sales

1 months ago

Verified

... MEWS = hours of time saved per day ...

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Sales

1 months ago

Verified

... Sometimes MEWS is not so accessible in case of problems. The system has regular outages. MEWS can sometimes work slowly for a few hours. ...

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Sales

1 months ago

Verified

... MEWS is innovative, cloud-based and the solution for automating our hotel processes such as payments, check-in and check-out. Since its launch in 2016, we have noticed an improvement in guest ...

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Sales

1 months ago

Verified

... MEWS is innovative, cloud-based and the solution for automating our hotel processes such as payments, check-in and check-out. Since its launch in 2016, we have noticed an improvement in guest experience and more direct reservations through the Mews Booking Engine. The system ...

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Front office facilitator

1 months ago

Verified

... They’ve been flexible and provide immediate support when needed, which ensures we are able to provide our stakeholders who are students in training the required real world experience. ...

See full review

Front office facilitator

1 months ago

Verified

... They’ve been flexible and provide immediate support when needed, which ensures we are able to provide our stakeholders who are students in training the required real world experience. ...

See full review

Front office facilitator

1 months ago

Verified

... They’ve been flexible and provide immediate support when needed, which ensures we are able to provide our stakeholders who are students in training the required real world experience. ...

See full review

Hotelmanager

1 months ago

Verified

... It works comfortably, is very user-friendly, looks modern and clear, we now have functionalities that we did not have before, such as certain reports, reservation confirmations directly from the ...

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Hotelmanager

1 months ago

Verified

... It works comfortably, is very user-friendly, looks modern and clear, we now have functionalities that we did not have before, such as certain reports, reservation confirmations directly from the ...

See full review

Director of Operations

1 months ago

Verified

... Mews is an outstanding solution for hotel management! As a professional, I was thoroughly impressed by its user-friendliness, flexibility, and advanced features that perfectly address the modern needs of the industry. The platform is intuitive, making it easy for the team to adopt, and its automation capabilities save valuable time on daily operations. Managing reservations, payments, and reporting is not only quick but also incredibly ...

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Responsable des réservations

1 months ago

Verified

... I had difficulties with the virtual cards and I had the appropriate help, a lot of very adequate support. I asked several questions on different topics and I always had the answers quickly. ...

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Revenue Manager

27 days ago

Verified

... The advantage is that Mews is cloud based and can be accessed from anywhere. Mews has a very simple user interface and is logically structured. ...

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Revenue Manager

27 days ago

Verified

... Make the reservation entry and price query view clearer. The employee does not have all the prices at a glance. The rate management for dynamic prices view at a glance would be better without ...

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User Interface

Accessible

Hoteliers often note that the user interface of Mews is modern and visually appealing, providing a clear and intuitive navigation experience. The ease of navigating menus and accessing features is highlighted, with an emphasis on its straightforward structure that benefits both new and experienced users. Some feedback suggests improvements in customizability to allow more personalized user experiences. However, overall, hoteliers appreciate the clear presentation of information, which aids in efficiently managing tasks. The interface is designed to function effectively across multiple devices, ensuring mobile compatibility for users on the move.

directeur d hotel

8 months ago

Verified

... Nothing at all, it's a great scam, nothing is simple, we changed software to simplify the lives of our receptionists but it's like being able to write normally in your boxes but nothing is simple on ...

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Adjointe

4 months ago

Verified

... My onboarding manager Eloisa, was extraordinary and gave me a lot of her time to make my system functional. Fast and efficient support service. ...

See full review

Adjointe

4 months ago

Verified

... Once the system is up and running, it is very intuitive and visual. This helps to quickly find your way around and know what tasks need to be done. ...

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Adjointe

4 months ago

Verified

... Once the system is up and running, it is very intuitive and visual. This helps to quickly find your way around and know what tasks need to be done. ...

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DIRECTORA GENERAL

4 months ago

Verified

... We love that Mews is a software that is constantly evolving, improving day by day. All our proposals are always listened to, which demonstrates their commitment to offering a solution that truly ...

See full review

3 months ago

Verified

... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...

See full review

3 months ago

Verified

... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...

See full review

3 months ago

Verified

... Modern, user-friendly PMS and POS, perfect for automating processes and integrating with other platforms ...

See full review

Hostel Manager

3 months ago

Verified

... Please read all passports so that the client does not have to type them in, I know you are working on it, thank you. ...

See full review

Hostel Manager

3 months ago

Verified

... Hi team I like that it is practical, efficient and fast, that clients come in and access their reservation. ...

See full review

CEO Assistent

3 months ago

Verified

... We really like the fact that MEWS is a completely cloud-based system that can be used on all devices. The 2-factor authentication also offers a high level of security. In addition, the community enables active ...

See full review

CEO Assistent

3 months ago

Verified

... We see room for improvement in debtor management and dunning, which we are currently lacking. Fortunately, these functions are already in development and we are allowed to participate as BETA testers. In addition, there are still a few challenges that specifically affect the needs of German ...

See full review

CEO Assistent

3 months ago

Verified

... We see room for improvement in debtor management and dunning, which we are currently lacking. Fortunately, these functions are already in development and we are allowed to participate as BETA ...

See full review

Hotelier

2 months ago

Verified

... DATEV: Unfortunately, there is only one provider on the marketplace that offers DATEV integration. This still causes us headaches from time to time, and the third-party provider's support, which is only available in English, unfortunately does not help us in many cases. This is of course not MEWS; fault, but we would like to see an in-house solution for DATEV connection for the German market.IBE: The IBE provided is really well designed, but there is still room for improvement. What we would particularly like: querying reservation times for items such as "half board" and more options for selling package ...

See full review

Teamleader Resort

2 months ago

Verified

... Very easy. Good overview. Nice product. If you have 2 properties cool to switch betwen them. Extras like Online Check-In and Online Check-Out are also really nice. Unfortunately with the newest ...

See full review

Teamleader Resort

2 months ago

Verified

... Very easy. Good overview. Nice product. If you have 2 properties cool to switch betwen them. Extras like Online Check-In and Online Check-Out are also really nice. Unfortunately with the newest ...

See full review

Cheffe de réception

2 months ago

Verified

... Great hotel pms ...

See full review

Cheffe de réception

2 months ago

Verified

... Modern and fun! PMS very easy to understand even for a reception novice. Easy to use. ...

See full review

Head of Technology

2 months ago

Verified

... One area where I believe Mews could improve is in its customization options. While the platform offers a robust set of features, providing more flexibility for personalization would allow hotels to tailor the system more closely to their unique needs and operational styles. A higher level of customizability, whether in the user interface ...

See full review

Head of Technology

2 months ago

Verified

... “The support from Mews has been outstanding. Their team is responsive and knowledgeable, always ready to assist with any questions or issues we might have. This level of support has been crucial in helping us maximize the system ...

See full review

Directrice Adjointe

2 months ago

Verified

... The student accommodation part in shared accommodation, that is to say being able to separate invoices into 2. The reports for the statics are difficult to get to grips with at first. Otherwise, no ...

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Directrice Adjointe

2 months ago

Verified

... The student accommodation part in shared accommodation, that is to say being able to separate invoices into 2. The reports for the statics are difficult to get to grips with at first. Otherwise, no ...

See full review

Directrice

2 months ago

Verified

... What is very appreciable is the intuitiveness of this software. Indeed, the burger menu allows you to quickly find what you are looking for and this saves a considerable amount of time! ...

See full review

Directrice

2 months ago

Verified

... It would be nice to be able to add a bit more visual detail regarding room typology on the main schedule. ...

See full review

Directrice

2 months ago

Verified

... It would be nice to be able to add a bit more visual detail regarding room typology on the main schedule. ...

See full review

Directrice

2 months ago

Verified

... The intuitive and easy to use rating - The presentation of automatic emails and invoices, the dashboard which brings together all the information ...

See full review

Directrice

2 months ago

Verified

... The stats and secure or make certain customer input/segmentations/business or leisure/society reasons mandatory. Classification of the schedule limited by floor...disturbing according to the plan of ...

See full review

Directrice

2 months ago

Verified

... The intuitive and easy to use rating - The presentation of automatic emails and invoices, the dashboard which brings together all the information ...

See full review

Directrice

2 months ago

Verified

... The stats and secure or make certain customer input/segmentations/business or leisure/society reasons mandatory. Classification of the schedule limited by floor...disturbing according to the plan of ...

See full review

Directrice

2 months ago

Verified

... Managing group bookings could be easier, especially in terms of rooming list visibility. Being able to easily change a payment method error. ...

See full review

Hotel Manager

1 months ago

Verified

... It is an exceptional customized booking tool that not only provides efficient booking services but also offers extensiveopportunities for upselling, all delivered in a distinctive andunique style." ...

See full review

Hotel Manager

1 months ago

Verified

... We believe that the overall appearance could be more relatableAs we are a new client and still in the onboarding process,we need some additional time to provide improvementsuggestions." ...

See full review

Hotel Manager

1 months ago

Verified

... We believe that the overall appearance could be more relatableAs we are a new client and still in the onboarding process,we need some additional time to provide improvementsuggestions." ...

See full review

Hotel Manager

1 months ago

Verified

... It is an exceptional customized booking tool that not only provides efficient booking services but also offers extensiveopportunities for upselling, all delivered in a distinctive andunique style." ...

See full review

Front office facilitator

1 months ago

Verified

... As teaching institution, it can be challenging to keep up with the changes as we have to keep on updating our training material. ...

See full review

Responsable des réservations

1 months ago

Verified

... I had difficulties with the virtual cards and I had the appropriate help, a lot of very adequate support. I asked several questions on different topics and I always had the answers quickly. ...

See full review

Responsable des réservations

1 months ago

Verified

See full review

Responsable des réservations

1 months ago

Verified

... I had difficulties with the virtual cards and I had the appropriate help, a lot of very adequate support. I asked several questions on different topics and I always had the answers quickly. ...

See full review

Responsable des réservations

1 months ago

Verified

... I found it difficult at first to find the answers to my questions myself. It has improved. Difficult at first to find one's way in Mews Ubniversity. ...

See full review

Revenue Manager

27 days ago

Verified

... Super Innovatives System ...

See full review

Revenue Manager

27 days ago

Verified

... The advantage is that Mews is cloud based and can be accessed from anywhere. Mews has a very simple user interface and is logically structured. ...

See full review

Revenue Manager

27 days ago

Verified

... Make the reservation entry and price query view clearer. The employee does not have all the prices at a glance. The rate management for dynamic prices view at a glance would be better without ...

See full review
Powered by AI

Hoteliers Most Frequently Mention

Integrations and Openness
Automation and Efficiency
Guest Experience Improvement
Customization and Personalization
Pricing and Cost Concerns
Reporting and Analytics
System Downtime and Performance

Partners Most Frequently Mention

Guest experience
Integration marketplace
Open API
Cloud-based PMS
Automation
Payment processing
Setup complexity
Cost of integrations

What Types of Hotels Mews is Popular For

Size

174 | Large (75-199 room)

286 | Medium (25-74 room)

125 | Small (10-24 room)

63 | X-Large (200+ room)

28 | X-Small (1-9 room)

Country

91 | France

64 | Spain

63 | United Kingdom

46 | United States of America

36 | Germany

28 | Switzerland

27 | Belgium

24 | Czech Republic

20 | Australia

17 | Portugal

17 | Netherlands

16 | Italy

15 | Austria

15 | Canada

10 | Norway

9 | Finland

8 | New Zealand

8 | Denmark

8 | Japan

7 | Sweden

5 | Hungary

5 | Morocco

5 | Malta

5 | South Africa

4 | Georgia

4 | Peru

4 | Colombia

4 | Singapore

3 | Slovakia

3 | Mexico

3 | Ireland

2 | Iceland

2 | Greece

2 | Costa Rica

1 | Ecuador

1 | Uruguay

1 | Russian Federation

1 | Honduras

1 | India

1 | Poland

1 | Saint Kitts and Nevis

1 | Estonia

1 | Philippines

1 | Indonesia

1 | Egypt

Type

195 | Bed & Breakfast & Inns

349 | Boutiques

135 | Branded Hotels

6 | Casinos

252 | City Center Hotels

121 | Airport/Conference Hotels

92 | Extended Stay & Serviced Apartments

134 | Hostels

181 | Limited Service & Budget Hotels

158 | Luxury Hotels

13 | Motels

82 | Resorts

14 | RV Parks & Campgrounds

37 | Vacation Rentals & Villas

Region

64 | North America

455 | Europe

15 | Asia Pacific

28 | Oceania

5 | Middle East

13 | South America

1 | Central America

10 | Africa

Category

656 | Property Management Systems

55 | Hotel Restaurant POS Systems

What is Mews?

Founded in 2012 | Headquarters in Amsterdam (Netherlands) | 1200 employees
Mews POS is a unified, purpose-built hotel restaurant point-of-sale (POS) system. It integrates seamlessly with property management systems (PMS), streamlining booking, transaction, and inventory processes. Key benefits include its user-friendly interface and real-time reporting and analytics, offering in-depth operational insights that aid data-driven decisions. By reducing errors and saving time, Mews POS enhances efficiency and guest satisfaction. It also supports online ordering, ensuring a fluid and frictionless stay and dining experience for guests, making it an invaluable tool for hoteliers.

View website

Capabilities

Purpose-built hotel restaurant POS

Maximize the guest experience

Keep your full operations running smoothly

Take control over your revenue strategy

Get real-time insights at a glance

Features

Order Management

4/5 features

Inventory Management

4/5 features

CRM & Loyalty

4/5 features

Accounting

4/5 features

Payments

4/5 features

Available Add-ons & Modules

Digital Ordering

Mobile Ordering & Room Service
No need for guests to download an app to order - and you can operate confidently with a streamlined staff. Digital ordering from Mews turns your entire property into an extension of your hotel food and beverage operations with a simple QR code.

PREMIUM ADD-ON

Inventory Management

Hotel Sustainability Software
The all-in-one solution for back-of-house connects inventory and ePOS so you can track, analyze, plan, and order with confidence as you maximize efficiency and profitability. Upload recipes for ingredient-level updates.

PREMIUM ADD-ON

Mews Reviews Summary

4.7
Excellent
Ease of Use
4.7/5
Customer Support
4.4/5
ROI
4.4/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, Mews POS is the #1 most trending product in the Hotel Restaurant POS Systems category (out of 147) and the #27 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

Mews has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

Mews Pricing

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Mews Average Mews

Get an Instant Price Estimate

Enter your room count to get an instant price estimate for your property

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36

Success Stories

17

References

6

Featured Customers

Mews Case Studies

profile-carrusel-screenshot

Instant impact: Best Western Plus Isidore Hotel thrives with Mews from day one

Saint-Jacques-de-la-Lande (France)

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Where heritage meets innovation: Hotel Relais de la Côte d'Or modernizes with Mews

Semur-en-Auxois (France)

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Meiser Hotels uses Mews to power and innovate their 6th-generation business

Schwäbisch Hall (Germany)

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The annex redefines boutique hotel stays with Mews

Toronto (Canada)

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Hotel Patagonia Sur goes from pen and paper to 100% digital with Mews

Cadiz (Spain)

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Paulinenhof becomes a powerhouse of modern hospitality with Mews

Belzig (Germany)

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Ligula Hospitality Group operates at scale with Mews Multi-Property

Kista (Sweden)

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The Regent sets a new standard for tech-powered aparthotels using Mews

(United Kingdom)

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Inside Fettehenne Hotels’ journey to operational excellence with Mews

Leverkusen (Germany)

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Mews helps Capsule Hotel Switzerland make a big impact with small spaces

Lucerne (Switzerland)

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LyLo perfects guest experiences and drives innovation with Mews

Queenstown (New Zealand)

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From friction to flow: Hey Lou leaps into the future with Mews

Groß-Gerau (Germany)

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Haka House opens an exciting new chapter of tech-driven hospitality with Mews

Queenstown (New Zealand)

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Bush Hotel serves up a treat for guests with Mews POS and PMS

(United Kingdom)

profile-carrusel-screenshot

Hotel Lancaster achieves an impressive digital makeover with Mews

Paris (France)

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Tusity uses Mews to power successful co-living hospitality

Las Palmas de Gran Canaria (Canary Islands)

profile-carrusel-screenshot

How Edgar Suites Realized Massive Gains with a Modern Tech Stack

Paris (France)

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Opus XVI uses modern Mews tech to boost its historical legacy and unique stays

Bergen (Norway)

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How a Dutch Boutique Found Massive Time Savings, Went Paperless, and Transformed Their Check-in Process with Mews

Amsterdam (The Netherlands)

profile-carrusel-screenshot

UDS solves staffing shortages and connects custom API with Mews

Kanazawa (Japan)

profile-carrusel-screenshot

welcome hotels Switzerland Cuts Admin and Boosts RevPAR with Mews

Kloten (Switzerland)

profile-carrusel-screenshot

Pluimpapaver Hotel & Glamping uses Mews to Power its Award-Winning Guest Journey

Aarschot (Belgium)

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How Edyn Transformed its Parking Space Management with Mews

Jersey (Jersey)

profile-carrusel-screenshot

The Laundry Rooms powers their innovative aparthotel model through Mews

Waterloo (Canada)

profile-carrusel-screenshot

Got City Center Hotels Boosts RevPAR and Direct Bookings with Mews

Bora Bora (Society Islands)

profile-carrusel-screenshot

The Julius Prague Maximizes Revenue Through Parking and Direct Bookings

Prague (Czech Republic)

profile-carrusel-screenshot

Paradise Resort Gold Coast Gets Golden Results with Mews

Surfers Paradise (Australia)

profile-carrusel-screenshot

Mews powers The Neighborhood Hotel to a fully digital guest journey

New Buffalo (United States of America)

profile-carrusel-screenshot

How the Gate Cornwall Leverages Mews Automation and Integrations to Maintain High Satisfaction Levels at Higher Occupancies

Looe (United Kingdom)

profile-carrusel-screenshot

Leven Manchester Creates a Seamless Guest Experience that Drives Revenue with Mews & Bizzon

Manchester (United Kingdom)

profile-carrusel-screenshot

Mews PMS and POS power true hospitality for Mercure Roeslare

Roeselare (Belgium)

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How Aplend Apartments & Resorts Leverages Mews to Be More Agile & Try Out New Tools through Mews Marketplace

Vysoke Tatry (Slovakia)

profile-carrusel-screenshot

How the Whoo Bordeaux Bacalan Boosted Booking Conversions to 9% and Reduced Chargebacks with Mews

Bordeaux (France)

profile-carrusel-screenshot

How 9Hotel Collection Grew Occupancy, Revenue, and Guest satisfaction with Mews

Paris (France)

profile-carrusel-screenshot

Cresta Palace embraces connectivity for full-service stays

San Maurizio (Switzerland)

profile-carrusel-screenshot

Episode Tbilisi embodies the modern, tech-enabled hotel

Tbilisi (Georgia)

More Products by Mews

https://ucarecdn.com/3011af97-692b-4e73-b424-0763ec62f4b4/-/crop/1166x729/1,0/-/preview/
https://ucarecdn.com/7f5f027a-fa87-4107-87e1-27fdeff17f1a/

Mews Reviews

Hotelier Rating

Excellent
546
Very Good
94
Average
19
Poor
7
Terrible
24

Property Size

  • X-Small (28)
  • Small (125)
  • Medium (286)
  • Large (174)
  • X-Large (63)

Country

  • France
    France
    (91)
  • Spain
    Spain
    (64)
  • United Kingdom
    United Kingdom
    (63)
  • United States of America
    United States of America
    (46)
  • Germany
    Germany
    (36)
  • Switzerland
    Switzerland
    (28)
  • Belgium
    Belgium
    (27)
  • Czech Republic
    Czech Republic
    (24)
  • Australia
    Australia
    (20)
  • Portugal
    Portugal
    (17)
  • Netherlands
    Netherlands
    (17)
  • Italy
    Italy
    (16)
  • Austria
    Austria
    (15)
  • Canada
    Canada
    (15)
  • Norway
    Norway
    (10)
  • Finland
    Finland
    (9)
  • New Zealand
    New Zealand
    (8)
  • Denmark
    Denmark
    (8)
  • Japan
    Japan
    (8)
  • Sweden
    Sweden
    (7)
  • Hungary
    Hungary
    (5)
  • Morocco
    Morocco
    (5)
  • Malta
    Malta
    (5)
  • South Africa
    South Africa
    (5)
  • Georgia
    Georgia
    (4)
  • Peru
    Peru
    (4)
  • Colombia
    Colombia
    (4)
  • Singapore
    Singapore
    (4)
  • Slovakia
    Slovakia
    (3)
  • Mexico
    Mexico
    (3)
  • Ireland
    Ireland
    (3)
  • Iceland
    Iceland
    (2)
  • Greece
    Greece
    (2)
  • Costa Rica
    Costa Rica
    (2)
  • Ecuador
    Ecuador
    (1)
  • Uruguay
    Uruguay
    (1)
  • Russian Federation
    Russian Federation
    (1)
  • Honduras
    Honduras
    (1)
  • India
    India
    (1)
  • Poland
    Poland
    (1)
  • Saint Kitts and Nevis
    Saint Kitts and Nevis
    (1)
  • Estonia
    Estonia
    (1)
  • Philippines
    Philippines
    (1)
  • Indonesia
    Indonesia
    (1)
  • Egypt
    Egypt
    (1)

Region

  • North America
    North America
    (64)
  • Europe
    Europe
    (455)
  • Asia Pacific
    Asia Pacific
    (15)
  • Oceania
    Oceania
    (28)
  • Middle East
    Middle East
    (5)
  • South America
    South America
    (13)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (10)

Hoteliers say

Hoteliers like MEWS for its innovative cloud-based system that streamlines hotel operations by automating tasks such as payments, check-ins, and check-outs. The platform enhances guest experiences and increases direct bookings with its Booking Engine. MEWS offers diverse integrations and mobile accessibility, aiding housekeeping, reception, and maintenance efficiency. However, users note occasional accessibility issues during outages and suggest improvements in customizability and reporting tools.

AI-generated from the text of customer reviews

Integrations and Openness
Automation and Efficiency
Guest Experience Improvement
Customization and Personalization
Pricing and Cost Concerns
Reporting and Analytics
System Downtime and Performance
10

Ease of use, speed, regular updates for system improvement.

Superviseure des opérations from 10 to 24 room Boutique in Trois-Rivieres (Canada)

Verified
27 days ago
I like the user interface which is easy to understand and use on a daily basis. I like the overall organization of the pages, the links between the pages. We certainly don't use all the features at the moment but it is a good management tool for the whole hotel (reception, management, maintenance).
Country Canada
Superviseure des opérations
Small Hotel
10

Super Innovatives System

Revenue Manager from 100 to 199 room Bed & Breakfast & Inn in Landau in der Pfalz (Germany)

Verified
27 days ago
The advantage is that Mews is cloud based and can be accessed from anywhere. Mews has a very simple user interface and is logically structured.
Country Germany
Revenue Manager
Large Hotel
10

Truly an outstanding support service!

Responsable des réservations from 10 to 24 room Hostel in Baie-Saint-Paul (Canada)

Verified
1 months ago
I had difficulties with the virtual cards and I had the appropriate help, a lot of very adequate support. I asked several questions on different topics and I always had the answers quickly.
Country Canada
Responsable des réservations
Small Hotel
10

MEWS is simply great and user-friendly ! ⭐️⭐️⭐️⭐️⭐️

Director of Operations from 25-49 room Bed & Breakfast & Inn in Quebec City (Canada)

Verified
1 months ago
Mews is an outstanding solution for hotel management! As a professional, I was thoroughly impressed by its user-friendliness, flexibility, and advanced features that perfectly address the modern needs of the industry. The platform is intuitive, making it easy for the team to adopt, and its automation capabilities save valuable time on daily...
Country Canada
Director of Operations
Medium Hotel
10

Functionality and Service in one!

Hotelmanager from 25-49 room Boutique in Bruges (Belgium)

Verified
1 months ago
It works comfortably, is very user-friendly, looks modern and clear, we now have functionalities that we did not have before, such as certain reports, reservation confirmations directly from the system, ... Moreover, not unimportant, the fast and clear support is also a great added value. Anyone can sell something, but the service afterward...
Country Belgium
Hotelmanager
Medium Hotel
9

Supportive and keen on learning

Front office facilitator from 25-49 room Boutique in Leeuwarden (The Netherlands)

Verified
1 months ago
They’ve been flexible and provide immediate support when needed, which ensures we are able to provide our stakeholders who are students in training the required real world experience.
Country The Netherlands
Front office facilitator
Medium Hotel
10

Transformative Technology for Hospitality Operations

IT & Innovations Manager from 25-49 room Boutique in Leeuwarden (The Netherlands)

Verified
1 months ago
While Mews excels in many areas, we believe the onboarding process could be slightly more streamlined for first-time users. A more comprehensive set of tutorials or interactive guides could make the transition even smoother. Additionally, expanding the customization options for reports would be a welcome improvement for detailed analytics....
Country The Netherlands
IT & Innovations Manager
Medium Hotel
8

MEWS = hours of time saved per day

Sales from 100 to 199 room Boutique in Ostend (Belgium)

Verified
1 months ago
MEWS is innovative, cloud-based and the solution for automating our hotel processes such as payments, check-in and check-out. Since its launch in 2016, we have noticed an improvement in guest experience and more direct reservations through the Mews Booking Engine. The system has multiple integrations and mobile accessibility, which saves ti...
Country Belgium
Sales
Large Hotel
10

Mews has been the best decision of the past year

GM from 10 to 24 room Bed & Breakfast & Inn in Maldegem (Belgium)

Verified
1 months ago
With the online check-in function I don't have to waste time at check-in anymore. And the guest's details are also shown in the POS, Allergies and such. Great!
Country Belgium
GM
Small Hotel
10

Mews makes my life easier

Eigenaar from 25-49 room Boutique in Perissa (Greece)

Verified
1 months ago
The automations in the system can save you a lot of time. But also think of the receipts from the bar that you had to keep for discussions at check-out. Via Mews POS, they automatically appear on the bill in the PMS and there is no more discussion possible.
Country Greece
Eigenaar
Medium Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

Expert Q&A and Partner Recommendations

Submit Recommendation

Partners say

Industry experts recommend Mews for its innovative, cloud-based property management system that simplifies and automates hotel operations. Key features include a user-friendly interface, extensive marketplace for integrations, and an open API facilitating custom and third-party software connections. Critical praise highlights Mews' ability to optimize both front and back-office tasks, enhance guest satisfaction, and increase operational efficiency. However, a few noted challenges include scalability issues for larger properties, occasional setup complexity, and the cost of integration for certain functionalities.

AI-generated from the text of customer reviews

Guest experience
Integration marketplace
Open API
Cloud-based PMS
Automation
Payment processing
Setup complexity
Cost of integrations
Question:

What does this product or service do well?

Answer:

Mews redefines hotel operations with their cutting-edge cloud-based PMS. They make complex tasks like front desk management and payments effortless, giving hoteliers more time for guests. In addition, their marketplace offering is unmatched in the industry.

Question:

What differentiates this product or service from the competition?

Answer:

Their commitment to innovation and open integrations is unparalleled. Mews fosters a forward-thinking ecosystem that empowers hotels to operate seamlessly and embrace new technologies. The sheer number of dedicated people working in Mews' R&D team puts them at the top of PMSes.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Embrace their API-first philosophy. With Mews, you can easily connect your tech stack, making it a future-proof investment that evolves with your property’s needs. Their open approach means you can customize the system to fit your unique vision.

RecommendationAvatar RecommendationAvatar RecommendationAvatar + 94 recommend
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Mews Powers Got City Center Hotels To Outstanding Results Through Smart Automation And A Custom Tech Stack

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Alpin Family Hotel Company Sees Big Operational Gains In First Few Months With Mews

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Stay Hospitality Select Mews to Automate Their Operations and Enhance the Overall Guest Journey

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Mews Open API Enables Hoteliers to Build and Connect 1,000 Bespoke Solutions to Transform Hotel Operations

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Mews Announces Successful Completion of SOC 2® Type 2 Examination, Proving its Commitment to Data Security

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1 year ago

Mews Wins Travel Tech Titans Award for 2023

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1 year ago

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1 year ago

Matt Welle Named Leading Entrepreneur in Tech for 2023

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1 year ago

Mews Partners with Saira Hospitality to Launch Five New Hospitality Schools and Develop an Innovative Online Training Solution

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1 year ago

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1 year ago

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Mews Welcomes Naomi Trickey to the Leadership Team as New Chief People Officer

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Mews Closes $185 Million in Fundraising to Transform the Hospitality Industry for Brands and Their Guests

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Episode Tbilisi embodies the modern, tech-enabled hotel

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Mews Named a Major Player in the 2022 IDC MarketScape Hospitality PMS Vendor Assessment

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Mews Welcomes Paul Mooney to Leadership Team as New Chief Customer Officer

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Mews named World’s Best Independent Hotel PMS Solution Provider

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Mews Announces Mews for Salesforce on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

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Mews Announces 100% Growth of Cloud Subscriptions Since the Pandemic

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Mews Acquires Hotel Perfect to Expand UK Operations

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3 years ago

Harry's Home Choose Mews to Digitalize Operations and Provide Flexible Guest Experiences

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3 years ago

The New Era of Hospitality Metrics for a General Manager

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