Mews PMS vs. Prostay:
Which Is Right for You?

The Decision

Choosing between Mews PMS and Prostay hinges on your hotel’s specific needs, operational scale, and preferred technology approach. Both systems promise to streamline hotel management, but Mews offers a proven track record with a larger user base, more recent reviews, and broader integrations. Prostay, while promising, has a significantly smaller footprint and less recent feedback, making Mews the safer choice for most hoteliers.

Are you looking for a trusted, well-established PMS with extensive features and integrations, or is a smaller, potentially more customizable system right for your property?

Is Mews or Prostay Better for Hotels?

Mews and Prostay aim to simplify hotel operations, but Mews’s extensive review base and recent user feedback provide it with a sharper competitive edge. Mews excels in automating tasks from reservations to billing, supported by a cloud-native platform that is praised for its ease of use and wide-ranging integrations, including over 336 verified partners.

Prostay, on the other hand, touts an all-in-one approach with optional on-premise deployment and a proprietary POS. However, with only five reviews and no recent feedback, its practical reliability and user satisfaction remain less certain. Is your hotel looking for a system with proven stability and a broad ecosystem?

Mews vs Prostay: Which Should Your Hotel Choose?

If your hotel needs a platform with proven scalability, extensive integrations, and a large community of active users, go with Mews. It is ideal for boutique hotels, hostels, and small chains seeking a flexible, cloud-based system supported by a global presence and a 4.62/5 overall rating backed by 758 reviews.

If your hotel requires a local or on-premise solution with integrated POS and proprietary messaging, and you’re comfortable with a smaller ecosystem, Prostay might seem attractive. But keep in mind, its limited verified partners and lack of recent reviews suggest less confidence in its current robustness. For most properties, Mews’s larger footprint and proven performance make it the safer bet.

Is Mews or Prostay Easier to Use?

Based on current ratings, Mews scores 4.7/5 for ease of use, supported by 98 recent reviews, while Prostay scores slightly higher at 4.8/5 with zero recent reviews. Mews’s interface is widely praised for being modern, intuitive, and flexible, with a straightforward onboarding process that many users describe as smooth, despite some reports of initial setup hurdles.

Prostay’s user friendliness is less documented, although the few available reviews highlight its well-thought flows and speed of staff training. However, with limited recent feedback, the real-world adoption experience remains less clear. Edge: Prostay.

Which Has Better Features: Mews or Prostay?

Mews offers 35 shared features with other PMSs, plus an additional 24 features unique to its platform, such as multi-lingual support, guest CRM, group reservations, online check-in/out, and integrated ID scanning. Prostay, with only 2 verified unique features—on-premise deployment and spa & wellness module—lacks the breadth of options.

While Prostay’s integrated messaging and channel management are promising, Mews’s extensive feature set, including automation, guest communication, and a large marketplace of third-party apps, gives it a decisive advantage. Edge: Mews.

Which Has Better Customer Support: Mews or Prostay?

Mews’s support scores 4.27/5 based on 758 reviews, with users noting prompt responses and a helpful support team, although some mention occasional bugs. Recent reviews praise Mews for its continuous updates and the availability of 24/7 premium support, with comments like, “Their support team sets new standards.”

Prostay claims a perfect 5/5 rating based on five reviews, but none are recent, calling into question the current level of support. Without recent feedback, it’s hard to judge if Prostay’s support can match Mews’s proven track record. Edge: Mews.

Which Do Hoteliers Rate Higher: Mews or Prostay?

Mews receives a 4.62/5 overall rating from 758 reviews, with a recent review count of 98 in the last six months, reflecting ongoing user satisfaction. It scores particularly high among boutique hotels (4.91/5) and city center hotels (4.64/5), with many users praising its flexibility, automation, and integration ecosystem.

Prostay’s rating remains unverified beyond a handful of reviews, all of which are outdated or limited in scope. Its small user base and lack of recent feedback make it difficult to gauge current satisfaction. Clearly, Mews’s larger, active community earns it the higher ratings.

Edge: Mews.

How Much Do Mews and Prostay Cost?

Mews’s pricing starts at $900 per month without a trial, with no implementation fee or freemium options. Prostay’s base price is $600 per month, also without a trial, but lacks transparency about additional costs or optional upgrades.

While Prostay appears more affordable at first glance, the absence of detailed pricing and limited information about add-on costs make it harder to assess value. Mews’s transparent, tiered pricing aligns with its extensive feature set and proven support.

Edge: Mews.

What Type of Hotel Should Use Mews?

• Hotels that seek a scalable, cloud-based platform capable of supporting multiple properties.
• Boutique hotels needing a flexible system with guest CRM and automation.
• Hostels and budget properties aiming for quick onboarding and affordable integrations.
• Hotels looking for a system with a broad ecosystem and extensive third-party integrations.
• Teams that prioritize automation, real-time data, and online check-in/out.
• Not ideal if you prefer on-premise solutions or have very limited budgets, as Mews’s pricing may be a consideration.

What Type of Hotel Should Use Prostay?

• Resorts or hotels seeking an all-in-one system with integrated POS and messaging.
• Properties that value on-premise deployment and offline capabilities.
• Hotels with smaller portfolios looking for a manageable, simple PMS.
• Hotels that want a proprietary POS system combined with direct messaging.
• Teams comfortable with a smaller ecosystem and fewer integrations.
• Not ideal if you want extensive third-party integrations or rely heavily on a large user community.

The Bottom Line for Hotels

Mews stands out as the more validated, feature-rich, and widely supported PMS, with a large, active user base and recent positive reviews. It offers a comprehensive suite of automation, integrations, and guest management tools, making it well-suited for properties of all sizes that prioritize scalability and innovation.

Prostay, while offering some useful features like offline access and integrated messaging, lacks recent validation and a broad ecosystem. It may appeal to smaller properties or those with specific on-premise needs but carries less confidence overall.

Choose Mews if you want a proven, well-supported solution that keeps pace with hospitality innovations. Opt for Prostay only if your property’s requirements align closely with its limited but focused features and you’re comfortable with less market validation.