The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 887 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Mews shines in ease of use and customer support — especially for independent properties (4.9/5) , with exclusive features like Revenue management module and Guest CRM.
Roombler shines .
Side-by-side ratings based on 887 verified hotelier reviews on HTR.
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| Starting Price | From $900/mo | Contact sales |
| Verified Reviews | 887 | 0 |
After analyzing 887 verified reviews, Mews users most value its ease of use, automation and integrations, customizability and flexibility, while Roombler users highlight . Click any theme to see what reviewers say.
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Roombler
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Ease of Use
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Automation and Integrations
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Customizability and Flexibility
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Onboarding and Support
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Billing and Invoicing
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Reporting and Analytics
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Multi-Property Management
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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Roombler
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| Small (10-24 rooms) ▾ | #3 329 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #1 397 reviews | — |
| Large (75-199 rooms) ▾ | #3 45 reviews | — |
| X-Large (200+ rooms) ▾ | #3 49 reviews | — |
By Property Type
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Roombler
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| Boutique ▾ | #1 483 reviews | — |
| Luxury ▾ | #5 220 reviews | — |
| Branded / Chain ▾ | #2 170 reviews | — |
| Extended Stay ▾ | #1 130 reviews | — |
By Region
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Roombler
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| North America ▾ | #8 106 reviews | — |
| Europe ▾ | #1 660 reviews | — |
| Asia Pacific ▾ | #10 17 reviews | — |
| Middle East ▾ | #28 8 reviews | — |
Choosing between Mews PMS and Roombler hinges on your hotel's size, operational complexity, and growth ambitions. Mews offers a comprehensive, scalable platform with extensive integrations and a proven track record, whereas Roombler is tailored for small accommodation owners seeking simple, mobile management from their iPhone or iPad. Do you need a robust system capable of supporting multiple properties, or are your operations straightforward enough to benefit from a lightweight app?
Both products aim to streamline daily management and improve guest experiences, but they differ significantly in scope. Mews provides an all-in-one cloud-based solution with advanced automation and extensive features, while Roombler offers a mobile-centric approach focused on ease of use for small-scale operations. Which aligns better with your current needs and future plans?
Mews and Roombler address different hotel management needs. Mews is designed to serve a wide array of hotel types—from boutique to large chains—offering over 59 exclusive features, extensive integrations, and multi-property capabilities. Roombler, on the other hand, targets small accommodation owners who want to manage their lodgings from a mobile device, focusing on simplicity and ease of access.
While Mews boasts a 4.62/5 overall rating based on 758 reviews with recent feedback from nearly 100 users, Roombler’s reviews are unavailable, but its reputation centers on user-friendly, mobile operation. If your hotel requires a scalable, feature-rich system, Mews is clearly the superior choice. Are you ready to handle the complexity of a modern, integrated PMS, or do you prefer a straightforward app for your small property?
If your hotel needs a full-featured, scalable PMS capable of managing multiple properties, revenue management, guest profiles, and extensive integrations, go with Mews. It’s ideal for hotels aiming to enhance operational efficiency and guest satisfaction across diverse property portfolios.
If you operate a small lodging—such as a B&B, hostel, or vacation rental—and prioritize mobility, quick setup, and ease of management, Roombler is the better option. Its app-based system allows you to oversee bookings and guest stays directly from your smartphone or tablet, perfect for solo operators or small teams.
In summary, choose Mews if scalability, automation, and comprehensive features are your priorities. Opt for Roombler if your focus is on simple, mobile management with minimal setup.
Mews has a 4.7/5 ease of use rating from 98 recent reviews, with many users praising its intuitive, modern interface. Onboarding can be smooth, especially for larger teams, but some mention a learning curve due to its extensive features.
Roombler’s strength lies in its mobile app, which is designed for simplicity and quick access, although review data is unavailable. Its user-friendly interface on iPhone or iPad makes daily operations straightforward for small operators.
Edge: Mews.
Mews offers a suite of 59 exclusive features, including multi-lingual and multi-currency support, revenue management modules, guest CRM, online check-in, integrated CRS, automated night audit, and a cloud-based architecture. It also provides advanced reporting, task management, and a wide array of integrations—over 336 verified partners.
Roombler, by comparison, offers core functionalities suitable for small accommodations—booking management, guest stay oversight, and visitor welcoming—from a mobile app. It does not provide the extensive automation, reporting, or integrations that Mews offers.
Edge: Mews.
Mews maintains a support rating of 4.27/5 based on recent reviews, with users describing its support team as responsive and proactive. Support experiences range from smooth onboarding to quick resolution of issues, although some users report occasional bugs.
Roombler's support ratings are not publicly available, but as a small app designed for individual proprietors, it likely offers more direct, personalized support via app stores or email. Given the scale, support may not be as extensive or multi-channel as Mews.
Edge: Mews.
Mews boasts a verified partner network of 336 integrations, including channel managers, payment gateways, and revenue tools like Criton, Sage, and Orange Hotel Marketing. This extensive ecosystem allows hotels to customize their tech stack effectively.
Roombler offers no verified integrations, focusing instead on core booking and management functions within its app. It is suitable for straightforward operations without complex system requirements.
Edge: Mews.
Mews enjoys a 4.62/5 overall rating, with recent reviews highlighting its user-friendly interface, automation, and support. Hotels of all sizes, from boutique to large chains, rate it highly for operational efficiency and guest experience improvements.
Roombler lacks publicly available user ratings or recent reviews, but its reputation among small accommodation owners centers on simplicity and mobility rather than extensive functionality.
Edge: Mews.
Mews’s pricing starts at $900 per month, with no freemium or trial options publicly indicated. Its cost reflects its enterprise-oriented features and extensive integrations.
Roombler does not publicly disclose pricing, but as a mobile app targeted at small operators, it is expected to be more affordable, possibly with a simple subscription or one-time fee.
Not ideal if you run a very small operation with minimal tech infrastructure or prefer a simple mobile app for day-to-day management.
Not ideal if your hotel requires multi-property management, automation, or advanced reporting.
Mews presents a full-fledged, scalable PMS backed by extensive features, integrations, and proven customer satisfaction. Its broad ecosystem makes it suitable for hotels with growth ambitions or complex operational requirements.
Roombler offers a simplified, mobile-first approach ideal for small accommodations and individual operators who value ease, flexibility, and immediate access. Its limited feature set and lack of integrations make it less suitable for larger or multi-property hotels.
In conclusion, if you need a powerful, customizable, and scalable system, Mews is the clear choice. For small-scale operations looking for straightforward, mobile management, Roombler may suffice—though it lacks the robustness of its competitor.
According to HTR's product database, Mews PMS and Roombler share 0 features. Here are the key differences — features one has that the other lacks.
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Roombler
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| Booking Engine | ||
| Guest CRM | ||
| Guest profiles | ||
| Multi-currency | ||
| Multi-lingual | ||
| Revenue management module |
Showing top differences. 47 more features differ between these products.
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."
Roombler
No published case study for this goal yet.
"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."
Roombler
No published case study for this goal yet.
"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."
Roombler
No published case study for this goal yet.
What hoteliers love
Many reviews highlight the user-friendliness of Mews, citing its intuitive interface that simplifies tasks across various hotel operations. Users find... Many reviews highlight the user-friendliness of Mews, citing its intuitive interface that simplifies tasks across various hotel operations. Users find the platform easy to navigate, which aids in quicker team onboarding and daily use.
Reviews frequently praise Mews for its automation of routine tasks like check-in, billing, and invoicing, reducing manual workload and minimizing erro... Reviews frequently praise Mews for its automation of routine tasks like check-in, billing, and invoicing, reducing manual workload and minimizing errors. Users appreciate the extensive integration options with other tools, which streamline overall operations and enhance efficiency.
Mews allows customization to fit diverse business needs, from rate structures to integration setups. Users appreciate this flexibility, although they... Mews allows customization to fit diverse business needs, from rate structures to integration setups. Users appreciate this flexibility, although they note room for improvement in adapting complex booking conditions and enhancing user-friendly navigation for settings.
Where hoteliers push back
Users point out that while Mews offers efficient billing processes, there are complexities and areas needing improvement, such as handling group billi... Users point out that while Mews offers efficient billing processes, there are complexities and areas needing improvement, such as handling group billings, splits, and providing more customizable invoice formats. This can affect the ease of financial operations within the system.
While Mews provides solid reporting and analytics functionalities, several reviews mention the need for more customizable and flexible reporting featu... While Mews provides solid reporting and analytics functionalities, several reviews mention the need for more customizable and flexible reporting features. Users express the desire for more granular data insights, particularly in reservations and revenue analysis.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Mews PMS and Roombler share many core Property Management Systems features, but each has unique capabilities. Mews PMS offers 335 verified integration partners, while Roombler offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Mews PMS leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Mews PMS: No. Roombler: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Mews has an HT Score of 100 and Roombler has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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