Mews PMS vs. Softstar:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel’s operational efficiency and guest satisfaction. Mews PMS stands out with its extensive reviews, recent updates, and broad industry adoption, while Softstar’s offerings remain less documented and review-deficient. Do you want a proven, highly-rated solution with a large user base or a less established platform? The clear answer is in the reviews and recent data.

Is Mews PMS or Softstar Better for Hotels?

Mews PMS functions as a cloud-based operating system tailored for modern hotels, offering over 750 reviews in the past six months alone, with a rating of 4.62/5. Softstar’s review count is nonexistent, and it provides no recent user feedback, making it difficult to gauge real-world performance. Mews’s recent reviews showcase a high level of satisfaction, with a Likelihood to Recommend of 93%, whereas Softstar lacks such data altogether.

Both platforms aim to streamline hotel operations, but Mews excels in automation, integrations, and user experience. Softstar’s focus, by contrast, appears more aligned with property management for rentals rather than full-service hotels. Is your goal operational automation and guest experience? If so, Mews’s robust review-backed performance clearly outpaces Softstar’s unverified claims.

Mews PMS vs Softstar: Which Should Your Hotel Choose?

If your hotel needs a feature-rich, highly-rated PMS with proven scalability—especially if you operate multiple properties or require extensive integrations—go with Mews. It offers 59 unique features exclusive to its platform, including a booking engine, guest CRM, revenue management, and automated housekeeping modules, supported by over 336 verified partners.

Conversely, Softstar might be suitable if your focus is on rental or property management automation, especially if your operation is small or in a niche where detailed tenant and maintenance tracking is key. But without recent reviews or a clear feature set, it’s hard to justify choosing Softstar over the extensively vetted Mews.

Is Mews PMS or Softstar Easier to Use?

Mews scores 4.7/5 for ease of use, supported by a substantial review count (758, with 98 in the last six months). Users praise its modern, intuitive interface, quick onboarding, and minimal staff training, with many noting how quickly they adopted the system—“Mews is the most user-friendly hospitality cloud on the market,” says one reviewer.

Softstar’s user-friendliness is undocumented, with no recent reviews or ratings available. This absence suggests a lack of user feedback, which complicates assessing its ease of use.

Edge: Mews.

Which Has Better Features: Mews or Softstar?

Mews offers 59 features exclusive to its platform, including multi-lingual support, revenue management, guest CRM, digital registration, integrated CRS, automated night audits, and a comprehensive booking engine. It also provides advanced modules like guest messaging, automated reminders, online check-in/out, and centralized user management.

Softstar’s feature list remains undisclosed and lacks comparable depth or detail. Given the extensive functionality and proven integrations, Mews clearly leads in feature richness.

Edge: Mews.

Which Has Better Customer Support: Mews or Softstar?

Mews is generally rated 4.27/5 for customer support, with recent reviews emphasizing their responsiveness and effective issue resolution. Users say, “Their support team sets new standards,” and appreciate the onboarding experience, especially during implementation. Some reviews note occasional bugs but rapid resolutions.

Softstar offers no recent reviews, support ratings, or customer feedback, making it impossible to evaluate service quality. The absence of user testimonials or ratings favors Mews’s established support reputation.

Edge: Mews.

Which Has More Integrations: Mews or Softstar?

Mews boasts 336 verified partners, including prominent integrations like Criton, Right Revenue, Sage, and Orange Hotel Marketing. Its open API and expansive Mews Marketplace enable seamless connectivity across a broad spectrum of third-party solutions, enhancing operational flexibility.

In contrast, Softstar has no verified integrations listed, limiting its adaptability. For a hotel seeking a flexible, interconnected tech ecosystem, Mews’s integrations are unmatched.

Edge: Mews.

Which Do Hoteliers Rate Higher: Mews or Softstar?

Mews’s 4.62/5 rating is backed by 758 reviews, with recent feedback from diverse hotel segments—boutiques, hostels, city hotels—highlighting its ease of use, automation, and support. Hotels like Cresta Palace and The Neighborhood Hotel praise its connectivity and operational efficiencies, reinforcing its broad appeal.

Softstar’s review absence indicates no recent or substantial user ratings, making it impossible to compare satisfaction levels.

Edge: Mews.

How Much Do Mews and Softstar Cost?

Mews charges a base price of $900/month, with no free tier or trial options noted. Pricing is straightforward but may be considered an investment for smaller hotels.

Softstar provides no pricing information, leaving potential buyers uncertain about costs or whether it offers scalable or flexible pricing models.

In summary, Mews's transparent pricing and proven value make it a more predictable choice.

What Type of Hotel Should Use Mews?

• Hotels that want a robust, scalable PMS with extensive features and integrations.
• Properties that prioritize automation, guest communication, and revenue management.
• Hotels operating multiple properties needing centralized control.
• Boutique hotels seeking a modern, intuitive platform.
• Hostels, city hotels, and resorts looking for flexible, cloud-based solutions.

Not ideal if you need a rental-specific or tenant-focused property management system only.

What Type of Hotel Should Use Softstar?

• Rental property managers focusing primarily on tenant tracking and maintenance.
• Small-scale operations with limited need for extensive automation or integrations.
• Hotels that prefer a narrow, niche solution tailored to property leasing.

Not ideal if you require a full-service hotel PMS with proven reviews, automation, and guest-facing features.

Mews vs Softstar: The Bottom Line for Hotels

Mews stands out as a highly-rated, well-supported, and feature-rich PMS with recent positive reviews from a broad range of hotel segments. Its 99.5+ HT score, large review base, and recent user feedback confirm its reliability and scalability.

Choose Mews if your hotel needs a proven platform with extensive integrations, automation, and user satisfaction, especially if you operate multiple properties or want a modern digital experience.

Softstar may suit niche rental or property management needs, but its lack of recent reviews, features, and proven track record makes it a less confident choice for hotels prioritizing guest service, operational automation, and growth.

For hotels seeking a dependable, high-rated solution, Mews is the clear winner—an investment that supports your hotel’s current needs and future growth.