The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 44 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
ChargeAutomation shines in ease of use and customer support , with exclusive features like GlobalPayments (Credit Card Processing) and Lobby Kiosk.
Mobisprint shines .
Side-by-side ratings based on 44 verified hotelier reviews on HTR.
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| Starting Price | From $200/mo | Contact sales |
| Verified Reviews | 44 | 0 |
After analyzing 44 verified reviews, ChargeAutomation users most value its payment processing, contactless check-in, customer support, while Mobisprint users highlight . Click any theme to see what reviewers say.
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Payment Processing
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Contactless Check-in
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Customer Support
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Upselling Features
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Customization Limitations
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PMS Integration
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Customer Reviews
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How each product ranks among Contactless Check-in vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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Mobisprint |
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| Small (10-24 rooms) ▾ | #6 13 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #5 16 reviews | — |
| Large (75-199 rooms) ▾ | #6 5 reviews | — |
| X-Large (200+ rooms) | #13 1 reviews | — |
By Property Type
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Mobisprint |
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| Boutique ▾ | #6 9 reviews | — |
| Luxury ▾ | #10 6 reviews | — |
| Branded / Chain | #9 4 reviews | — |
| Extended Stay ▾ | #3 18 reviews | — |
By Region
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Mobisprint |
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| North America ▾ | #4 19 reviews | — |
| Europe ▾ | #6 20 reviews | — |
| Asia Pacific | #5 2 reviews | — |
Choosing the right contactless check-in platform can significantly impact your hotel’s guest experience, operational efficiency, and revenue. Both ChargeAutomation and Mobisprint aim to streamline check-in processes, but their capabilities and market presence differ markedly. ChargeAutomation, with its established track record, extensive feature set, and strong user reviews, is clearly the more tested option for hoteliers seeking a reliable, comprehensive solution. Mobisprint, on the other hand, lacks recent reviews and proven hotel-specific features, raising questions about its suitability for your needs.
ChargeAutomation is a well-established contactless check-in platform focused on automating guest onboarding, securing payments, verifying identities, and offering upsell opportunities. Its robust suite of 30+ features, including PCI compliance, device-agnostic check-in, and PMS integration, makes it a comprehensive choice. Conversely, Mobisprint offers a digital operations management platform with no verified hotel-specific features or recent hotel reviews, making its applicability uncertain.
The core distinction lies in their market validation: ChargeAutomation boasts over 42 recent reviews within the last six months, with a 98% likelihood of recommendation, signaling strong hotel trust and satisfaction. Mobisprint has no recent reviews and no hotel-specific data, implying limited hotel industry adoption. Are you comfortable adopting a platform with proven hotel use, or are you exploring an untested solution? The choice hinges on your need for reliability versus experimental features.
If your hotel prioritizes contactless check-in, secure payment processing, and guest verification automation, ChargeAutomation is the clear choice. Its extensive feature set (30+ features) and proven track record across various property types—vacation rentals, extended stays, boutique hotels—make it a strong fit. For hotels aiming to increase revenue through pre-arrival upselling or seeking a seamless integration with their PMS, ChargeAutomation excels.
If your hotel or property management team needs a comprehensive operations management platform with AI-driven insights and recommendations, Mobisprint might appeal. However, due to the absence of hotel-specific features and no recent reviews, it’s less advisable unless you’re seeking a broad business operations tool outside the contactless check-in scope. For contactless check-in, ChargeAutomation remains the more dependable option.
ChargeAutomation scores a high 4.71/5 on ease of use, with reviews praising its user-friendly interface, straightforward onboarding, and simple guest interactions. Hotels report that staff can adopt it quickly, and the platform’s support team responds rapidly, making implementation smooth. Reviewers highlight that the knowledge base and customer support make troubleshooting effortless.
Mobisprint, with no available recent reviews or ratings, provides no explicit data on user experience or onboarding ease. Its AI-driven insights and operational management tools may be complex to integrate without hotel-specific experience or support. Based on current data, edge: ChargeAutomation.
ChargeAutomation offers a suite of over 30 unique features tailored to hotel contactless check-in, including PCI compliance, multi-processor gateways, integrated payment processing (Chase, Heartland, First Data, etc.), ID verification, digital guest portal, pre-arrival upselling, device-agnostic check-in, and custom questions. It also supports document scanning, e-signatures, and lobby kiosk functions.
Mobisprint lacks detailed feature documentation, and no hotel-specific features are listed or validated. Its AI capabilities focus on operational reviews and recommendations rather than specific check-in or guest management functions. Given the extensive feature set of ChargeAutomation, the clear edge goes to it for contactless check-in needs.
ChargeAutomation’s support rating is an outstanding 4.9/5, with reviews emphasizing quick response times, friendly service, and helpful knowledge resources. Hoteliers mention that support staff are proactive, providing timely assistance, which minimizes downtime and operational disruptions.
Mobisprint provides no recent customer support reviews or ratings, leaving its responsiveness and service quality unverified. Without confirmed support performance, ChargeAutomation’s proven high support score clearly leads. Edge: ChargeAutomation.
ChargeAutomation integrates with 18 verified partners, including RoomRaccoon, HotelTime, Sirvoy, Guesty, SiteMinder, Oracle Hospitality, Mews, and Little Hotelier. Its PMS integration is well-documented and smooth, facilitating data transfer and operational synchronization.
Mobisprint has no verified integrations listed, limiting its compatibility and potential for seamless hotel workflows. For operational efficiency and connectivity, ChargeAutomation’s extensive partner network provides a decisive advantage. Edge: ChargeAutomation.
ChargeAutomation is rated 4/5 overall, with 42 recent reviews, and enjoys a 98% likelihood of recommendation from users across diverse property types. Hotels appreciate its ease of use, comprehensive features, and support, especially in vacation rentals and extended stays.
Mobisprint has no recent reviews or ratings, making it impossible to gauge hotel satisfaction or property-specific feedback. Given the volume and recency of ChargeAutomation reviews, it holds the clear lead in user ratings. Edge: ChargeAutomation.
ChargeAutomation’s pricing starts at $200 per month, with no freemium, trial, or implementation fees reported. Its flat monthly fee simplifies budgeting and provides transparency.
Mobisprint’s pricing details are not publicly available, and no trial options are listed, which complicates cost assessments. Given the transparent, fixed pricing of ChargeAutomation, it provides a clearer value proposition.
Not ideal if your property is very small or has minimal check-in volume, as the platform's extensive features might be more than needed.
Not ideal if your primary goal is a proven contactless check-in platform or if hotel-specific features and recent reviews are important for you.
ChargeAutomation offers a comprehensive, hotel-focused contactless check-in solution, with proven results, extensive features, and high user satisfaction. Its ability to automate ID verification, payments, and upselling directly impacts operational efficiency and revenue.
Mobisprint, lacking recent hotel reviews and detailed hotel-specific features, remains an untested option for your industry. Unless your core need is broad operational management outside contactless check-in, ChargeAutomation is the safer, more reliable choice.
In summary, if contactless check-in, automation, and proven support are priorities, ChargeAutomation’s unmatched review volume and feature depth make it the clear leader. For more uncertain, broader business operations, Mobisprint might be worth exploring, but with caution given its unverified hotel-grade performance.
Contactless Check-in pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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Mobisprint | |
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| Starting Price | From $200/mo | — |
According to HTR's product database, ChargeAutomation Online Check-in and Mobisprint share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
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Mobisprint |
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| Chase (Credit Card Processing) | ||
| First Data (Credit Card Processing) | ||
| Heartland (Credit Card Processing) | ||
| Multi-Processor Gateway | ||
| PCI Compliance | ||
| Vantiv (Credit Card Processing) |
Showing top differences. 18 more features differ between these products.
What hoteliers love
The software's automated payment processing feature is praised for handling payments, security deposits, and chargebacks. Users appreciate how it mini... The software's automated payment processing feature is praised for handling payments, security deposits, and chargebacks. Users appreciate how it minimizes fraud and error, saving time and reducing labor costs. Payment automation facilitates smoother operations and enhances financial security for both hotels and guests.
ChargeAutomation simplifies the check-in process with its robust contactless solution. Reviews frequently highlight how the system allows guests to co... ChargeAutomation simplifies the check-in process with its robust contactless solution. Reviews frequently highlight how the system allows guests to complete check-in remotely, reducing front desk traffic and wait times. This feature is especially beneficial in minimizing manual work, improving operational efficiency, and creating a better guest experience.
While support is generally praised for being responsive and helpful, a few reviews noted the need for improvements in response time and additional sup... While support is generally praised for being responsive and helpful, a few reviews noted the need for improvements in response time and additional support personnel. Good support is crucial for resolving issues quickly, thereby affecting the overall experience.
Where hoteliers push back
A critical point raised by some users is the need for more customization options. Reviews mention limitations in the ability to customize the guest po... A critical point raised by some users is the need for more customization options. Reviews mention limitations in the ability to customize the guest portal, email formats, and other interfaces. This lack of flexibility can impact how well the software meets specific needs of different properties.
Although several reviews highlight how ChargeAutomation seamlessly integrates with Property Management Systems (PMS), there are also some criticisms a... Although several reviews highlight how ChargeAutomation seamlessly integrates with Property Management Systems (PMS), there are also some criticisms about its PMS connectivity. Users report issues like synchrony problems and the need for more flexible information transfer capabilities.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. ChargeAutomation Online Check-in and Mobisprint share many core Contactless Check-in features, but each has unique capabilities. ChargeAutomation Online Check-in offers 18 verified integration partners, while Mobisprint offers 0. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ChargeAutomation Online Check-in leads in ease of use at 4.7/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
ChargeAutomation Online Check-in: No. Mobisprint: No. Neither product currently offers a free tier. Most Contactless Check-in vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. ChargeAutomation has an HT Score of 24 and Mobisprint has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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