Improve the guest experience, increase revenue and streamline operations with Contactless Check-In™ from Canary, the world's most popular self-service check-in solution.
ChargeAutomation Online Check-in
4.9 (44 REVIEWS)
HT Score
73 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ChargeAutomation Online Check-in
Ranked 5 (out of 74) in Contactless Check-in
Contactless Online Check-in * Payment * Security Deposit * Upsell * GuestPortal * Chat
98% recommended by 49 hotels
ChargeAutomation is popular in United States of America with 17 hoteliers leaving an average rating of 17.
What is ChargeAutomation?
Founded in 2015 | Headquarters in Toronto (Canada) | 10 employees
ChargeAutomation Online Check-in is a comprehensive digital solution specifically designed for hoteliers to streamline pre-arrival processes. This tool automates contactless check-in, ID verification, and payment processing, enhancing operational efficiency and reducing manual workload. Its robust features include the collection of guest information, such as IDs, selfies, e-signatures, and custom questions, as well as handling payments and security deposits seamlessly.
Furthermore, ChargeAutomation's upselling capabilities enable hotels to offer upgrades, services, and tours during the check-in process, thereby increasing revenue opportunities. The platform also provides a guest portal offering guidebooks, upsell options, and chat support, enhancing the overall guest experience. By integrating these functionalities, ChargeAutomation significantly improves both guest satisfaction and hotel operational workflow.
ChargeAutomation Online Check-in Alternatives
Not sure if ChargeAutomation is right for your hotel? Here are similar Contactless Check-in vendors that could be a good fit for your hotel:
- 1. Operto Guest Technologies — Best for automated post-booking experience for 5-star reviews
- 2. Canary Technologies — Best for saving time and improving communication for front desk teams.
- 3. Cloudbeds — Best for pre-arrival to post-stay guest communication and engagement.
- 4. SUITEe — Best for seamless guest experiences with smart control and digital check-in.
- 5. Asksuite — Best for handling customer inquiries and bookings around the clock.
- 6. Duve — Best for reducing front desk congestion
- 7. HiJiffy — Best for automating guest interactions with instant, multilingual responses.
- 8. SiteMinder — Best for creating tailored promotions based on guest preferences
- 9. Bookboost AB — Best for automating guest communication with ease
- 10. Akia — Best for automating guest communication with ease
Capabilities
ChargeAutomation doesn’t have any benefits or use cases available
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
1/1 features
ChargeAutomation Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, ChargeAutomation Online Check-in is the #13 most trending product in the Contactless Check-in category (out of 74) and the #660 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreChargeAutomation’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
ChargeAutomation Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Compare ChargeAutomation to Top Alternatives
Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.
Welcome your guests safely with contactless check-in
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Popularity by Segment
Size
12 | X-Small (1-9 room)
5 | Small (10-24 room)
10 | Medium (25-74 room)
15 | Large (75-199 room)
7 | X-Large (200+ room)
Country
17 | United States of America
10 | United Kingdom
3 | Canada
2 | France
1 | Philippines
1 | Mexico
1 | Argentina
1 | Japan
1 | Serbia
1 | Germany
1 | Korea, South
1 | Greece
1 | Ukraine
1 | Cyprus
1 | Portugal
1 | Italy
1 | Romania
1 | Spain
Type
30 | Vacation Rentals & Villas
18 | Extended Stay & Serviced Apartments
10 | Boutiques
10 | Limited Service & Budget Hotels
9 | Resorts
8 | Bed & Breakfast & Inns
8 | City Center Hotels
7 | Luxury Hotels
5 | Branded Hotels
4 | Airport/Conference Hotels
1 | Casinos
1 | Hostels
1 | RV Parks & Campgrounds
Region
21 | North America
21 | Europe
3 | Asia Pacific
1 | South America
Category
44 | Contactless Check-in
22 | Upselling Software
18 | Cyber Security & Fraud Prevention
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like that ChargeAutomation significantly enhances operational efficiency by streamlining tasks like contactless check-in, ID verification, and automated payment processing. Users value its ability to improve revenue through upselling features and minimize costs by reducing manual work. However, there are concerns about the limited customization of interfaces and synchrony issues with PMS integration. Overall, its automation capabilities save time and labor costs, improving guest experience and operational workflow.
AI-generated from the text of customer reviews
Looking for specific info?
10
Great job!
Professional booking platforms manager from 10 to 24 room Vacation Rentals & Villa in Étel (France)
Verified
6 months ago
Simple and efficient API. Just enough to work properly. Support is quick. Easy to test with free version at first step and pro later when business grows up.
France
France
Professional booking platforms manager
Small Hotel
10
Seamless experience; unbelievable value.
Director from 25-49 room Boutique in Paris (France)
Verified
6 months ago
Seamless experience; we gain incredible value from this software. Not only does it enhance our fundamental processes required but goes above and beyod as it ensures a slick experience for us (client) and our guests alike. Super intuitive, valuable, responsive and affordable. Genuinely incredibly impressed.
France
France
Director
Medium Hotel
10
Highly recommended
S A Manager from 100 to 199 room Extended Stay & Serviced Apartment in London (United Kingdom)
Verified
6 months ago
Charge Automation is an essential software package to streamline your Serviced Accommodation business. It automates many things including ID verification, payments, security deposits and Up Sells.
United Kingdom
United Kingdom
S A Manager
Large Hotel
9
Pre-check-in
Director from 25-49 room Bed & Breakfast & Inn in Taito (Japan)
Verified
8 months ago
Pre-check-in eliminates check-in at the front desk and gives guests the benefit of being able to quickly enter their rooms. This also has the advantage of increasing the efficiency of front desk operations for hotels.
Japan
Japan
Director
Medium Hotel
10
Great Experience! A great tool for the host!
Property Manager from 100 to 199 room Boutique in Nashville (United States of America)
Verified
8 months ago
We have been using ChargeAutomation software for our vacation rentals when guests book on OTAs platforms. This software has been a great tool for the hosts in running the business. The features of pre check-in requirements help process everything. From bookings, reservation deposits, collecting payments from the guests that securely collect...
United States of America
United States of America
Property Manager
Large Hotel
10
Flawless Online Check-in Process
Owner from 1 to 4 room Bed & Breakfast & Inn in Belgrade (Serbia)
Verified
8 months ago
- well organized
- covers every step in online check-in
- easy filling in personal data of guests
- a preview of how the user sees the Guest Portal
- simple, concrete, visually easy-to-understand Guest Portal
Serbia
Serbia
Owner
X-Small Hotel
10
Exemplary Service Meets Digital Efficiency
STR Owner from 1 to 4 room Vacation Rentals & Villa in Kassel (Germany)
Verified
9 months ago
Charge Automation impressively streamlines the guest experience for hotels and vacation rentals with its suite of digital solutions. From contactless check-ins to automated payment processing and upselling features, the system notably boosts operational efficiency and revenue. What stands out the most, however, is their exemplary customer s...
Germany
Germany
STR Owner
X-Small Hotel
10
Great tool for hosts to collect payments and offer a self service portal to guests
Manager from 10 to 24 room Casino in Cripple Creek (United States of America)
Verified
12 months ago
We use Charge Automation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. We also use it to offer upsells and give check-in info once a guest has completed their pre check in form. It's very nice to have a unified and automated system to handle this and allow guests to self...
United States of America
United States of America
Manager
Small Hotel
10
Super easy system for online check-ins and online accommodation information passing to our guests.
Host at B2 Apartments from 100 to 199 room Boutique in Seoul (Korea, South)
Verified
14 months ago
How it was super duper easy to implement and work with this system. Also the staff is very responsive to any issues appeared and helped in time.
Korea, South
Korea, South
Host at B2 Apartments
Large Hotel
10
ChargeAutomation works great and their chat Support Staff are very helpful!
Owner from 100 to 199 room Limited Service & Budget Hotel in Nashville (United States of America)
Verified
15 months ago
After being on ChargeAutomation for a few months I needed to add another property and could not remember how to do it. With but a few exchanges in the Chat Support window with Cathy, she did a fabulous job of stepping me through what I needed to add my new property. I would highly recomend ChargeAutomation for not only functionality for wha...
United States of America
United States of America
Owner
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
It is doing what it's name is saying - complete automatization of charges, authorizations based on cancellation policy and it even refund chargebacks/charges if needed according to the cancellation policy too. Saving dozen of hours each week for each property owner and it has extremely smooth integration with out PMS too so our clients are benefiting it double!
Showing all answers to: "What does this product or service do well?"
It is doing what it's name is saying - complete automatization of charges, authorizations based on cancellation policy and it even refund chargebacks/charges if needed according to the cancellation policy too. Saving dozen of hours each week for each property owner and it has extremely smooth integration with out PMS too so our clients are benefiting it double!
Question:
What differentiates this product or service from the competition?
Answer:
They have full box of products and they have integration with almost every payment provider in the world which is completely unique in the market + they have integrations with almost every PMS that exist out there means any person can use them (for a very low price too)
Showing all answers to: "What differentiates this product or service from the competition?"
They have full box of products and they have integration with almost every payment provider in the world which is completely unique in the market + they have integrations with almost every PMS that exist out there means any person can use them (for a very low price too)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you want to save hours each week and ton of papers and notes about charges and pre-authorizations than you should start using ChargeAutomation as soon as possible as it is huge nerve saver in the busy times.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you want to save hours each week and ton of papers and notes about charges and pre-authorizations than you should start using ChargeAutomation as soon as possible as it is huge nerve saver in the busy times.
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ChargeAutomation Integrations
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Support
Unverified
ChargeAutomation has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2024
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