Improve the guest experience, increase revenue and streamline operations with Canary Contactless Check-In™
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ChargeAutomation Online Check-in
4.9 (44 REVIEWS)
HT Score
23 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ChargeAutomation Online Check-in
Ranked 6 (out of 86) in Contactless Check-in
Contactless Online Check-in | Payments | Security Deposits | Upsells | Guest Portal | Chat
98% recommended by 49 hotels
ChargeAutomation is popular in United States with 16 hoteliers leaving an average rating of 98%.
Bell - AI powered product analyst
I analyzed all of ChargeAutomation’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like that ChargeAutomation significantly enhances operational efficiency by streamlining tasks like contactless check-in, ID verification, and automated payment processing. Users value its ability to improve revenue through upselling features and minimize costs by reducing manual work. However, there are concerns about the limited customization of interfaces and synchrony issues with PMS integration. Overall, its automation capabilities save time and labor costs, improving guest experience and operational workflow.
What Types of Hotels ChargeAutomation is Popular For
Size
12 | X-Small (1-9 room)
13 | Small (10-49 room)
4 | Mid-Sized (50-99 room)
19 | Large (100-499 room)
1 | X-Large (500+ room)
Country
17 | United States
10 | United Kingdom
3 | Canada
2 | France
1 | Philippines
1 | Mexico
1 | Argentina
1 | Japan
1 | Serbia
1 | Germany
1 | Korea, South
1 | Greece
1 | Ukraine
1 | Cyprus
1 | Portugal
1 | Italy
1 | Romania
1 | Spain
Type
30 | Vacation Rentals & Villas
19 | Extended Stay & Serviced Apartments
11 | Boutique Hotels
11 | Limited Service & Budget Hotels
9 | Bed & Breakfast & Inns
9 | City Center Hotels
9 | Resorts
8 | Luxury Hotels
5 | Branded Hotels
4 | Airport/Conference Hotels
1 | Casinos
1 | Hostels
1 | RV Parks & Campgrounds
Region
21 | North America
21 | Europe
3 | Asia Pacific
1 | South America
Category
44 | Contactless Check-in
22 | Upselling Software
18 | Cyber Security & Fraud Prevention
Didn’t find what you were looking for?
What is ChargeAutomation?
Founded in 2015 | Headquarters in Toronto (Canada) | 10 employees
ChargeAutomation Online Check-in is a comprehensive digital solution specifically designed for hoteliers to streamline pre-arrival processes. This tool automates contactless check-in, ID verification, and payment processing, enhancing operational efficiency and reducing manual workload. Its robust features include the collection of guest information, such as IDs, selfies, e-signatures, and custom questions, as well as handling payments and security deposits seamlessly.
Furthermore, ChargeAutomation's upselling capabilities enable hotels to offer upgrades, services, and tours during the check-in process, thereby increasing revenue opportunities. The platform also provides a guest portal offering guidebooks, upsell options, and chat support, enhancing the overall guest experience. By integrating these functionalities, ChargeAutomation significantly improves both guest satisfaction and hotel operational workflow.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of ChargeAutomation products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
ChargeAutomation Reviews Analyzed: 44
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
ChargeAutomation Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by ChargeAutomation
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
ChargeAutomation's Provided Description:
"ChargeAutomation is a free, all-in-one online check-in solution that helps hotels and vacation rentals streamline guest onboarding by collecting ID, selfies, documents, e-signatures, and custom forms—all before arrival. It also automates security deposits, reservation payments, and pre-arrival upsells, boosting revenue while reducing admin work. With ChargeAutomation, you can create a seamless check-in experience that includes: ✅ Pre-arrival guest verification (ID, selfie, e-signature, terms & conditions) ✅ Secure payments (deposit collection, balance payments, and cancellation fees) ✅ Damage deposit holds (pre-authorization for security deposits) ✅ Upselling opportunities (room upgrades, services, tours, and more) ✅ Guest portal access (digital guidebook, upsells, and chat support)"
FAQs
ChargeAutomation Online Check-in Alternatives
Not sure if ChargeAutomation is right for your hotel? Here are similar Contactless Check-in vendors that could be a good fit for your hotel:
Capabilities
ChargeAutomation doesn’t have any benefits or use cases available
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
1/1 features
ChargeAutomation Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, ChargeAutomation Online Check-in is the #6 most trending product in the Contactless Check-in category (out of 86) and the #435 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreChargeAutomation’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
ChargeAutomation Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Compare ChargeAutomation to Top Alternatives
Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.
Guest Experience. Hotel Operations. Seamlessly Magical.
Want to find out if ChargeAutomation is the best fit for your hotel?
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Hotelier Rating
Looking for specific info?
10
Great job!
Professional booking platforms manager from 10 to 24 room Vacation Rentals & Villa in Étel (France)
Verified
2 years ago
Simple and efficient API. Just enough to work properly. Support is quick. Easy to test with free version at first step and pro later when business grows up.
France
France
Professional booking platforms manager
Small Hotel
10
Seamless experience; unbelievable value.
Director from 25-49 room Boutique in Paris (France)
Verified
2 years ago
Seamless experience; we gain incredible value from this software. Not only does it enhance our fundamental processes required but goes above and beyod as it ensures a slick experience for us (client) and our guests alike. Super intuitive, valuable, responsive and affordable. Genuinely incredibly impressed.
France
France
Director
Small Hotel
10
Highly recommended
S A Manager from 100 to 199 room Extended Stay & Serviced Apartment in London (United Kingdom)
Verified
2 years ago
Charge Automation is an essential software package to streamline your Serviced Accommodation business. It automates many things including ID verification, payments, security deposits and Up Sells.
United Kingdom
United Kingdom
S A Manager
Large Hotel
9
Pre-check-in
Director from 25-49 room Bed & Breakfast & Inn in Taito (Japan)
Verified
2 years ago
Pre-check-in eliminates check-in at the front desk and gives guests the benefit of being able to quickly enter their rooms. This also has the advantage of increasing the efficiency of front desk operations for hotels.
Japan
Japan
Director
Small Hotel
10
Great Experience! A great tool for the host!
Property Manager from 100 to 199 room Boutique in Nashville (United States)
Verified
2 years ago
We have been using ChargeAutomation software for our vacation rentals when guests book on OTAs platforms. This software has been a great tool for the hosts in running the business. The features of pre check-in requirements help process everything. From bookings, reservation deposits, collecting payments from the guests that securely collect...
United States
United States
Property Manager
Large Hotel
10
Flawless Online Check-in Process
Owner from 1 to 4 room Bed & Breakfast & Inn in Belgrade (Serbia)
Verified
2 years ago
- well organized
- covers every step in online check-in
- easy filling in personal data of guests
- a preview of how the user sees the Guest Portal
- simple, concrete, visually easy-to-understand Guest Portal
Serbia
Serbia
Owner
X-Small Hotel
10
Exemplary Service Meets Digital Efficiency
STR Owner from 1 to 4 room Vacation Rentals & Villa in Kassel (Germany)
Verified
2 years ago
Charge Automation impressively streamlines the guest experience for hotels and vacation rentals with its suite of digital solutions. From contactless check-ins to automated payment processing and upselling features, the system notably boosts operational efficiency and revenue. What stands out the most, however, is their exemplary customer s...
Germany
Germany
STR Owner
X-Small Hotel
10
Great tool for hosts to collect payments and offer a self service portal to guests
Manager from 10 to 24 room Casino in Cripple Creek (United States)
Verified
3 years ago
We use Charge Automation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. We also use it to offer upsells and give check-in info once a guest has completed their pre check in form. It's very nice to have a unified and automated system to handle this and allow guests to self...
United States
United States
Manager
Small Hotel
10
Super easy system for online check-ins and online accommodation information passing to our guests.
Host at B2 Apartments from 100 to 199 room Boutique in Seoul (Korea, South)
Verified
3 years ago
How it was super duper easy to implement and work with this system. Also the staff is very responsive to any issues appeared and helped in time.
Korea, South
Korea, South
Host at B2 Apartments
Large Hotel
10
ChargeAutomation works great and their chat Support Staff are very helpful!
Owner from 100 to 199 room Limited Service & Budget Hotel in Nashville (United States)
Verified
3 years ago
After being on ChargeAutomation for a few months I needed to add another property and could not remember how to do it. With but a few exchanges in the Chat Support window with Cathy, she did a fabulous job of stepping me through what I needed to add my new property. I would highly recomend ChargeAutomation for not only functionality for wha...
United States
United States
Owner
Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Charge Automation has long been a partner of SiteMinder and has been providing contactless check-in services and upsell services for many years. Testament to their ability is the number of customers that have been using their technology to complete these tasks (among others) for a number of years.
Showing all answers to: "What does this product or service do well?"
Charge Automation has long been a partner of SiteMinder and has been providing contactless check-in services and upsell services for many years. Testament to their ability is the number of customers that have been using their technology to complete these tasks (among others) for a number of years.
Question:
What differentiates this product or service from the competition?
Answer:
Charge Automation has made effective use of the AI technology boom that surrounds us, using this technology to improve safety at your hotel, ensuring only legitimate guests check-in. They can also meet government enforced guest reporting requirements in multiple jurisdictions.
Showing all answers to: "What differentiates this product or service from the competition?"
Charge Automation has made effective use of the AI technology boom that surrounds us, using this technology to improve safety at your hotel, ensuring only legitimate guests check-in. They can also meet government enforced guest reporting requirements in multiple jurisdictions.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
Naturally I would confirm that this solution meets the requirements in your jurisdiction. Ask for a demo and the friendly team at Charge Automation will gladly assist you - we have seen the number of hoteliers using this product steadily grow, which can only be a good thing.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
Naturally I would confirm that this solution meets the requirements in your jurisdiction. Ask for a demo and the friendly team at Charge Automation will gladly assist you - we have seen the number of hoteliers using this product steadily grow, which can only be a good thing.
Recommended by
Alasdair Fawcett
Partner Director and Ecosystem Operations
@
SiteMinder
Alasdair Fawcett
Partner Director and Ecosystem Operations
@
SiteMinder
Are you a consultant or vendor that recommends ChargeAutomation?
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Support
Unverified
ChargeAutomation has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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