Improve the guest experience, increase revenue and streamline operations with Contactless Check-In™ from Canary, the world's most popular self-service check-in solution.
ChargeAutomation Online Check-in
4.9 (37 REVIEWS)
HT Score
74 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
ChargeAutomation Online Check-in
Ranked 5 (out of 68) in Contactless Check-in
Contactless Online Check-in * Payment * Security Deposit * Upsell * GuestPortal * Chat
98% recommended by 41 hotels
ChargeAutomation is popular in United States of America and United Kingdom.
Ratings Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.6/5
Recommended by
Achievements
This vendor's trending score is rising, ChargeAutomation Online Check-in is the #11 most trending product in the Contactless Check-in category (out of 68) and the #619 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreChargeAutomation’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
About ChargeAutomation Online Check-in
Founded in 2015 | Headquarters in Toronto (Canada) | 10 employees
ChargeAutomation is a FREE online check-in tool to collect Guest ID, selfie, document, custom questions, e-signature & digital guidebook. ChargeAutomaiton is also used to collect a security deposit, reservation payment and Upsell during pre-check-in.
Learn how to create a single & streamlined flow to collect
✅ Pre-arrival info (ID, Selfie, E-signature, T&C...etc)
✅ Payment (Deposit, Balance, Cancel Fee)
✅ Pre-Authorize (damage deposit hold)
✅ Upsell (Upgrades, Services, Tours ...etc)
✅ Guest Portal (Guidebook, Upsell, Chat)
Capabilities
ChargeAutomation doesn’t have any benefits or use cases available
Features
Pre-Arrival & Check-in
4/5 features
Information Collection
4/5 features
Translations
4/5 features
Payments & Authorization
4/5 features
Mobile Key
4/5 features
Upgrades & Upselling
4/5 features
Other
1/1 features
Pricing
Pricing Available By Request
ChargeAutomation has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare ChargeAutomation to Top Alternatives
Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.
Remote check-in and -out with secure payment
Want to find out if ChargeAutomation is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Popularity by Segment
Size
21 | X-Small (1-9 room)
10 | Small (10-24 room)
4 | Medium (25-74 room)
5 | Large (75-199 room)
Country
12 | United States of America
11 | United Kingdom
4 | Canada
2 | Spain
2 | Greece
1 | Romania
1 | Italy
1 | France
1 | Puerto Rico
1 | Portugal
1 | Cyprus
1 | Ukraine
1 | Netherlands Antilles
1 | Lithuania
1 | Argentina
Type
25 | Vacation Rentals & Villas
11 | Extended Stay & Serviced Apartments
1 | Boutiques
1 | City Center Hotels
1 | Hostels
1 | Luxury Hotels
1 | Resorts
1 | RV Parks & Campgrounds
Region
22 | Europe
16 | North America
2 | Central America
1 | South America
Category
37 | Contactless Check-in
18 | Upselling Software
15 | Cyber Security & Fraud Prevention
Hotelier Rating
10
Great tool for hosts to collect payments and offer a self service portal to guests
Manager from 10 to 24 room RV Parks & Campground in Cripple Creek (United States of America)
Verified
1 months ago
We use Charge Automation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. We also use it to offer upsells and give check-in info once a guest has completed their pre check in form. It's very nice to have a unified and automated system to handle this and allow guests to self...
United States of America
United States of America
Manager
Small Hotel
10
Super easy system for online check-ins and online accommodation information passing to our guests.
Host at B2 Apartments from in Klaipėda (Lithuania)
Verified
4 months ago
How it was super duper easy to implement and work with this system. Also the staff is very responsive to any issues appeared and helped in time.
Lithuania
Lithuania
Host at B2 Apartments
10
ChargeAutomation works great and their chat Support Staff are very helpful!
Owner from 10 to 24 room in Nashville (United States of America)
Verified
5 months ago
After being on ChargeAutomation for a few months I needed to add another property and could not remember how to do it. With but a few exchanges in the Chat Support window with Cathy, she did a fabulous job of stepping me through what I needed to add my new property. I would highly recomend ChargeAutomation for not only functionality for wha...
United States of America
United States of America
Owner
Small Hotel
8
Charge Automation contactless check-in is easy to use.
Owner from 10 to 24 room Vacation Rentals & Villa in Sarasota (United States of America)
Verified
5 months ago
Honestly, the personalized customer service is what I find to be the most helpful. The team is responsive and works to find solutions.
United States of America
United States of America
Owner
Small Hotel
10
Contactless check in
Owner from 5 to 9 room Extended Stay & Serviced Apartment in (United Kingdom)
Verified
10 months ago
Convenient for host and guest ..............Convenient for host and guest ...Convenient for host and guest ...Convenient for host and guest ...
United Kingdom
United Kingdom
Owner
X-Small Hotel
9
Very accommodating support and reliable system
Guest Services Team from 10 to 24 room Vacation Rentals & Villa in Kalispell (United States of America)
Verified
10 months ago
charge automation is easy to use and user friendly, you can surely use the system even if you are a beginner. and the support team are prompt at responding to queries and very informative.
United States of America
United States of America
Guest Services Team
Small Hotel
10
Dear Santa, I wish every software was as easy as Charge Automation.
Owner from 5 to 9 room Vacation Rentals & Villa in Joshua Tree (United States of America)
Verified
11 months ago
Charge Automation is a thoughtful and user-friendly program. The integration to my PMS is seamless making backend support for contactless check-in automatic. The developers were thoughtful making the ease of acceptance of rental agreements, scheduled security deposits/payments, and making ID verification a breeze. The customer service depar...
United States of America
United States of America
Owner
X-Small Hotel
10
Truly a tremendous time saver!
President from 10 to 24 room in Mont-Tremblant (Canada)
Verified
12 months ago
- Allowed me to FULLY automate my booking.com reservation. From payment to providing access code safely with the amazing coding feature! ( seeing the access code only if payment is fully processed)
Canada
Canada
President
Small Hotel
9
Customer support is amazing. Get on a call = done!
GM from 1 to 4 room Vacation Rentals & Villa in Willemstad (Netherlands Antilles)
Verified
12 months ago
Whatever software you need or use, there is always a learning curve and help from customer support is sometimes needed. Same day support is available, saving time & money
The Automatic cash feature with Stripe is amazing :) After that the upsell feature is really cool and I'm sure it's gonna make some extra money
Netherlands Antilles
Netherlands Antilles
GM
X-Small Hotel
10
Great solution for contactless check-in
Property Manager from 5 to 9 room Extended Stay & Serviced Apartment in Athina (Greece)
Verified
13 months ago
Very customisable solution for contactless check-in and great experience for our guests. We do not have a reception on site so ChargeAutomation has been really helpful. Very knowledgeable 24/7 support team always efficient and always helpful. A feature that we have found very helpful is that we can add a separate entry code for every apartm...
Greece
Greece
Property Manager
X-Small Hotel
- 1
- 2
- 3
- 4
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
It is doing what it's name is saying - complete automatization of charges, authorizations based on cancellation policy and it even refund chargebacks/charges if needed according to the cancellation policy too. Saving dozen of hours each week for each property owner and it has extremely smooth integration with out PMS too so our clients are benefiting it double!
Showing all answers to: "What does this product or service do well?"
It is doing what it's name is saying - complete automatization of charges, authorizations based on cancellation policy and it even refund chargebacks/charges if needed according to the cancellation policy too. Saving dozen of hours each week for each property owner and it has extremely smooth integration with out PMS too so our clients are benefiting it double!
Question:
What differentiates this product or service from the competition?
Answer:
They have full box of products and they have integration with almost every payment provider in the world which is completely unique in the market + they have integrations with almost every PMS that exist out there means any person can use them (for a very low price too)
Showing all answers to: "What differentiates this product or service from the competition?"
They have full box of products and they have integration with almost every payment provider in the world which is completely unique in the market + they have integrations with almost every PMS that exist out there means any person can use them (for a very low price too)
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
If you want to save hours each week and ton of papers and notes about charges and pre-authorizations than you should start using ChargeAutomation as soon as possible as it is huge nerve saver in the busy times.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
If you want to save hours each week and ton of papers and notes about charges and pre-authorizations than you should start using ChargeAutomation as soon as possible as it is huge nerve saver in the busy times.
Are you a consultant or vendor that recommends ChargeAutomation?
Leave a recommendation
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Support
Unverified
ChargeAutomation has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
View Support Certification
Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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