ChargeAutomation Online Check-in

4.9 (44 REVIEWS)

HTR Score icon
HT Score  
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

ChargeAutomation Online Check-in

4.9 (44 REVIEWS)

Ranked 3 (out of 76) in Contactless Check-in

Contactless Online Check-in | Payments | Security Deposits | Upsells | Guest Portal | Chat

ChargeAutomation is popular in United States of America with 17 hoteliers leaving an average rating of 98%.

Bell avatar Bell - AI powered product analyst

I analyzed all of ChargeAutomation’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like that ChargeAutomation significantly enhances operational efficiency by streamlining tasks like contactless check-in, ID verification, and automated payment processing. Users value its ability to improve revenue through upselling features and minimize costs by reducing manual work. However, there are concerns about the limited customization of interfaces and synchrony issues with PMS integration. Overall, its automation capabilities save time and labor costs, improving guest experience and operational workflow.

What Types of Hotels ChargeAutomation is Popular For

Size

12 | X-Small (1-9 room)

5 | Small (10-24 room)

10 | Mid-Sized (25-74 room)

15 | Large (75-199 room)

7 | X-Large (200+ room)

Country

17 | United States of America

10 | United Kingdom

3 | Canada

2 | France

1 | Philippines

1 | Mexico

1 | Argentina

1 | Japan

1 | Serbia

1 | Germany

1 | Korea, South

1 | Greece

1 | Ukraine

1 | Cyprus

1 | Portugal

1 | Italy

1 | Romania

1 | Spain

Type

30 | Vacation Rentals & Villas

18 | Extended Stay & Serviced Apartments

10 | Boutiques

10 | Limited Service & Budget Hotels

9 | Resorts

8 | Bed & Breakfast & Inns

8 | City Center Hotels

7 | Luxury Hotels

5 | Branded Hotels

4 | Airport/Conference Hotels

1 | Casinos

1 | Hostels

1 | RV Parks & Campgrounds

Region

21 | North America

21 | Europe

3 | Asia Pacific

1 | South America

Category

44 | Contactless Check-in

22 | Upselling Software

18 | Cyber Security & Fraud Prevention

What is ChargeAutomation?

Founded in 2015 | Headquarters in Toronto (Canada) | 10 employees
ChargeAutomation Online Check-in is a comprehensive digital solution specifically designed for hoteliers to streamline pre-arrival processes. This tool automates contactless check-in, ID verification, and payment processing, enhancing operational efficiency and reducing manual workload. Its robust features include the collection of guest information, such as IDs, selfies, e-signatures, and custom questions, as well as handling payments and security deposits seamlessly. Furthermore, ChargeAutomation's upselling capabilities enable hotels to offer upgrades, services, and tours during the check-in process, thereby increasing revenue opportunities. The platform also provides a guest portal offering guidebooks, upsell options, and chat support, enhancing the overall guest experience. By integrating these functionalities, ChargeAutomation significantly improves both guest satisfaction and hotel operational workflow.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of ChargeAutomation products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by ChargeAutomation

FAQs

Capabilities

profile-empty-state.svg

ChargeAutomation doesn’t have any benefits or use cases available

Features

Pre-Arrival & Check-in

4/5 features

Information Collection

4/5 features

Translations

4/5 features

Payments & Authorization

4/5 features

Mobile Key

4/5 features

ChargeAutomation Reviews Summary

4.9
Excellent
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.8/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, ChargeAutomation Online Check-in is the #13 most trending product in the Contactless Check-in category (out of 76) and the #698 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

ChargeAutomation’s customer support processes haven’t yet been verified by Hotel Tech Report.

Learn more about this achievement in the official press release
Certificate of Excellence

This vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
76 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

ChargeAutomation Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

ChargeAutomation Average ChargeAutomation

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Compare ChargeAutomation to Top Alternatives

Duve - Online Check-in
Compare

Offer your guests to check-in online before their arrival so they can skip the long lines at reception! Contactless is the new standard.

View top ChargeAutomation alternatives
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ChargeAutomation Reviews

Hotelier Rating

Excellent
47
Very Good
1
Average
0
Poor
0
Terrible
1

Property Size

  • X-Small (12)
  • Small (5)
  • Mid-Sized (10)
  • Large (15)
  • X-Large (7)

Country

  • United States of America
    United States of America
    (17)
  • United Kingdom
    United Kingdom
    (10)
  • Canada
    Canada
    (3)
  • France
    France
    (2)
  • Philippines
    Philippines
    (1)
  • Mexico
    Mexico
    (1)
  • Argentina
    Argentina
    (1)
  • Japan
    Japan
    (1)
  • Serbia
    Serbia
    (1)
  • Germany
    Germany
    (1)
  • Korea, South
    Korea, South
    (1)
  • Greece
    Greece
    (1)
  • Ukraine
    Ukraine
    (1)
  • Cyprus
    Cyprus
    (1)
  • Portugal
    Portugal
    (1)
  • Italy
    Italy
    (1)
  • Romania
    Romania
    (1)
  • Spain
    Spain
    (1)

Region

  • North America
    North America
    (21)
  • Europe
    Europe
    (21)
  • Asia Pacific
    Asia Pacific
    (3)
  • South America
    South America
    (1)
10

Great job!

Professional booking platforms manager from 10 to 24 room Vacation Rentals & Villa in Étel (France)

Verified
13 months ago
Simple and efficient API. Just enough to work properly. Support is quick. Easy to test with free version at first step and pro later when business grows up.
Country France
Professional booking platforms manager
Small Hotel
10

Seamless experience; unbelievable value.

Director from 25-49 room Boutique in Paris (France)

Verified
13 months ago
Seamless experience; we gain incredible value from this software. Not only does it enhance our fundamental processes required but goes above and beyod as it ensures a slick experience for us (client) and our guests alike. Super intuitive, valuable, responsive and affordable. Genuinely incredibly impressed.
Country France
Director
Mid-Sized Hotel
10

Highly recommended

S A Manager from 100 to 199 room Extended Stay & Serviced Apartment in London (United Kingdom)

Verified
13 months ago
Charge Automation is an essential software package to streamline your Serviced Accommodation business. It automates many things including ID verification, payments, security deposits and Up Sells.
Country United Kingdom
S A Manager
Large Hotel
9

Pre-check-in

Director from 25-49 room Bed & Breakfast & Inn in Taito (Japan)

Verified
16 months ago
Pre-check-in eliminates check-in at the front desk and gives guests the benefit of being able to quickly enter their rooms. This also has the advantage of increasing the efficiency of front desk operations for hotels.
Country Japan
Director
Mid-Sized Hotel
10

Great Experience! A great tool for the host!

Property Manager from 100 to 199 room Boutique in Nashville (United States of America)

Verified
16 months ago
We have been using ChargeAutomation software for our vacation rentals when guests book on OTAs platforms. This software has been a great tool for the hosts in running the business. The features of pre check-in requirements help process everything. From bookings, reservation deposits, collecting payments from the guests that securely collect...
Country United States of America
Property Manager
Large Hotel
10

Flawless Online Check-in Process

Owner from 1 to 4 room Bed & Breakfast & Inn in Belgrade (Serbia)

Verified
16 months ago
- well organized - covers every step in online check-in - easy filling in personal data of guests - a preview of how the user sees the Guest Portal - simple, concrete, visually easy-to-understand Guest Portal
Country Serbia
Owner
X-Small Hotel
10

Exemplary Service Meets Digital Efficiency

STR Owner from 1 to 4 room Vacation Rentals & Villa in Kassel (Germany)

Verified
16 months ago
Charge Automation impressively streamlines the guest experience for hotels and vacation rentals with its suite of digital solutions. From contactless check-ins to automated payment processing and upselling features, the system notably boosts operational efficiency and revenue. What stands out the most, however, is their exemplary customer s...
Country Germany
STR Owner
X-Small Hotel
10

Great tool for hosts to collect payments and offer a self service portal to guests

Manager from 10 to 24 room Casino in Cripple Creek (United States of America)

Verified
2 years ago
We use Charge Automation to collect security deposits, rental agreements, and some payments from guests when they book on various platforms. We also use it to offer upsells and give check-in info once a guest has completed their pre check in form. It's very nice to have a unified and automated system to handle this and allow guests to self...
Country United States of America
Manager
Small Hotel
10

Super easy system for online check-ins and online accommodation information passing to our guests.

Host at B2 Apartments from 100 to 199 room Boutique in Seoul (Korea, South)

Verified
2 years ago
How it was super duper easy to implement and work with this system. Also the staff is very responsive to any issues appeared and helped in time.
Country Korea, South
Host at B2 Apartments
Large Hotel
10

ChargeAutomation works great and their chat Support Staff are very helpful!

Owner from 100 to 199 room Limited Service & Budget Hotel in Nashville (United States of America)

Verified
2 years ago
After being on ChargeAutomation for a few months I needed to add another property and could not remember how to do it. With but a few exchanges in the Chat Support window with Cathy, she did a fabulous job of stepping me through what I needed to add my new property. I would highly recomend ChargeAutomation for not only functionality for wha...
Country United States of America
Owner
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5

Expert Q&A and Partner Recommendations

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Support

Unverified

ChargeAutomation has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center Product Updates
Suppo Info Image Green check icon

2025

Learn more about the GCSC Certification

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Response Time

Less than a day

Recommended

98%

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