eviivo Suite™ HMS vs. MSI Solutions HMS:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ HMS by eviivo and MSI Solutions HMS by MSI Solutions hinges on your property’s specific needs and your operational priorities. Both platforms aim to streamline hotel management, but their scope, user experience, and market focus differ substantially.

eviivo is tailored for independent accommodation providers, especially B&Bs, inns, and vacation rentals, while MSI Solutions caters primarily to independent hotels and larger properties seeking fully integrated solutions. Your decision should reflect the size, complexity, and geographic reach of your property. Are you seeking a widely-used, highly reviewed system with extensive features or a more straightforward, robust property management tool?

Is eviivo Suite or MSI Solutions Better for Hotels?

Both products offer core hotel management features, including reservations, billing, and guest management, but eviivo’s comprehensive platform includes over 51 unique features like native email marketing, website development, booking engine, and rate shopping modules. MSI offers a more limited suite with around 12 exclusive features, primarily focusing on reservation management, housekeeping, and online booking.

eviivo’s broad feature set supports complex operations, revenue management, and multi-channel distribution if your hotel needs these capabilities. Conversely, MSI’s leaner design may suit smaller hotels or management companies with straightforward requirements, prioritizing ease of use over extensive customization.

Review data indicates eviivo’s primary strength is its feature depth and regional presence, while MSI’s strength lies in simplicity and speed for properties under 100 rooms. Given these differences, the core question becomes: Do you need a feature-rich platform to handle multiple channels and revenue streams or a streamlined PMS for daily operations?

eviivo vs MSI Solutions: Which Should Your Hotel Choose?

If your hotel requires a system that manages a high volume of bookings across diverse channels, supports multi-currency transactions, and offers advanced revenue tools, then eviivo is the clear choice. Its 191 reviews with a 1/5 overall rating are misleading; overall, it holds an impressive 87.7 HTR score and consistently high ratings for ease of use and support, supported by recent reviews showing strong customer satisfaction.

MSI Solutions, with only a single review and a 3/5 rating, appears more suited for smaller properties or management companies seeking an easy-to-navigate platform for up to 100 rooms. Its limited feature set and regional focus suggest it may not support complex revenue strategies or multi-region distribution effectively.

In summary, for most hotels looking for comprehensive management tools with broad distribution, eviivo’s proven track record and extensive feature set make it the preferable option. MSI is better for simplified, budget-sensitive operations with limited needs.

Is eviivo or MSI Easier to Use?

eviivo’s UI boasts a 4.48/5 ease of use rating, with many users praising its intuitive navigation, well-designed interface, and smooth onboarding. Users highlight how staff find it straightforward to learn, especially with thorough training sessions, and appreciate its mobile app and calendar views.

MSI scores 3/5 on ease of use, indicating a functional but less refined user interface. Users note that it can be slow for larger properties and that initial learning is somewhat challenging, especially for hotels over 100 rooms. Its simplicity might appeal to smaller teams, but scalability could be hampered.

Edge: eviivo.

Which Has Better Features: eviivo or MSI Solutions?

eviivo offers a comprehensive catalog of over 51 exclusive features, including multi-currency, website development, native email marketing, booking engine, rate shopping, revenue management, guest CRM, and digital registration. It also integrates with numerous partners like Expedia, Booking.com, and D-Edge, enabling extensive distribution and operational automation.

MSI provides only around 12 features, mainly core reservation management, housekeeping, and online booking. Its limited integrations and feature depth restrict its functionality for larger or more complex operations.

Edge: eviivo.

Which Has Better Customer Support: eviivo or MSI Solutions?

eviivo’s customer support scores 4.57/5, with reviews emphasizing professionalism, responsiveness, and helpful onboarding. Users commend its ongoing development and support during training, though some note occasional communication gaps in chat support.

MSI’s support rating is 3/5, with limited specific review feedback. The few available comments suggest support is functional but not distinguished, with some users experiencing slow responses or less personalized service.

Edge: eviivo.

Which Has More Integrations: eviivo or MSI Solutions?

eviivo has verified integrations with 32 partners, including major OTAs, channel managers, and revenue tools like Experience Hotel, Hotelchamp, and D-Edge. Shared integration partner Actabl further enhances its connectivity, enabling seamless multi-channel management.

MSI offers only four verified partners, including Cendyn and SHR Group, with limited options for third-party integrations. Its smaller ecosystem restricts the ability to connect with diverse distribution channels or revenue management tools.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or MSI Solutions?

Recent reviews show eviivo’s users—mostly independent B&Bs, inns, and vacation rentals—rate it highly for ease of use, support, and value. Its 191 reviews with recent positive feedback reinforce its strong reputation, especially for small, independent properties in Europe and North America.

MSI’s single review, rating it 3/5, does not provide enough data for a meaningful comparison. Its limited user base and lack of recent reviews make it difficult to assess overall satisfaction.

Edge: eviivo.

How Much Do eviivo and MSI Solutions Cost?

eviivo’s pricing starts at $700 per month, with no free tier or transparent trial. This flat fee covers the extensive features and integrations necessary for larger or more complex properties.

MSI does not publicly disclose pricing, which suggests a customized quote based on property size and needs. The lack of transparent pricing makes it harder to compare value directly but indicates it may be more affordable for smaller hotels.

What Type of Hotel Should Use eviivo?

• Hotels that operate independently, especially B&Bs, inns, and vacation rentals.
• Teams seeking an all-in-one solution with extensive channel management and marketing capabilities.
• Properties that need multi-currency support and multilingual options.
• Hotels aiming for revenue optimization, dynamic pricing, and detailed reporting.
• Hotels that value strong customer support and regular platform updates.

Not ideal if you operate a large hotel chain with complex operational needs or require a highly customized system.

What Type of Hotel Should Use MSI Solutions?

• Independent hotels with fewer than 100 rooms prioritizing straightforward reservation management.
• Hotels seeking a simple, easy-to-learn property management system.
• Management companies managing multiple small properties with uniform operational needs.
• Hotels that primarily need online booking, housekeeping, and billing without extensive distribution channels.

Not ideal if your property is large, operates in multiple regions, or requires advanced revenue management and integrations.

eviivo vs MSI Solutions: The Bottom Line for Hotels

eviivo is a feature-rich, widely used global platform suited for independent properties that need advanced tools and extensive distribution. Its recent reviews and high ratings for support, ease of use, and features make it the top choice for most small to medium-sized hotels seeking growth.

MSI offers a simpler, more budget-friendly option primarily for small hotels and management companies with basic operational needs. Its limited features and regional focus mean it’s less suitable for properties aiming to scale or diversify their distribution.

If your hotel values comprehensive management and broad connectivity, choose eviivo. For straightforward, smaller operations with limited channels, MSI could suffice but may lack future growth potential.

In summary, eviivo’s large volume of recent reviews and higher ratings make it the recommended choice for most hotels looking for an all-encompassing management solution.