The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 160 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
my-bookings shines .
Preno shines in ease of use and customer support , with exclusive features like Payment processing and Guest profiles.
Side-by-side ratings based on 160 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | Contact sales | From $800/mo |
| Verified Reviews | 0 | 160 |
After analyzing 160 verified reviews, my-bookings users most value its , while Preno users highlight user-friendly interface, customer support, channel management. Click any theme to see what reviewers say.
| my-bookings |
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User-Friendly Interface
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Customer Support
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Channel Management
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+
Reporting and Analytics
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Reporting and Analytics
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Mobile Application
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How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment | my-bookings |
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|---|---|---|
| Small (10-24 rooms) ▾ | — | #13 80 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #32 15 reviews |
| Large (75-199 rooms) | — | #46 1 reviews |
| X-Large (200+ rooms) | — | #39 0 reviews |
By Property Type
| Segment | my-bookings |
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|---|---|---|
| Boutique ▾ | — | #14 65 reviews |
| Luxury ▾ | — | #12 53 reviews |
| Branded / Chain ▾ | — | #21 17 reviews |
| Extended Stay ▾ | — | #8 26 reviews |
By Region
| Segment | my-bookings |
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|---|---|---|
| North America ▾ | — | #27 7 reviews |
| Europe ▾ | — | #25 13 reviews |
| Asia Pacific | — | #20 3 reviews |
| Middle East | — | #13 2 reviews |
Choosing between my-bookings by my-bookings and Preno by Preno hinges on your hotel’s specific needs. Both aim to streamline property management but differ vastly in maturity and features. my-bookings offers basic reservation and invoicing capabilities, while Preno provides a broader suite of tools, including channel management and revenue optimization. Your decision should be based on your hotel’s complexity, budget, and growth plans.
While my-bookings presents a simple, no-frills option, Preno’s extensive features and recent positive reviews make it the more compelling choice for most hotels. Are you prepared to prioritize a feature-rich platform with proven reliability, or do you prefer a minimal setup with potential for future upgrades?
my-bookings aims to offer a straightforward platform for reservation handling and invoicing, perfect for small hotels or property owners seeking minimal complexity. However, it lacks verified integrations, advanced reporting, and automation, which Preno provides in spades. Preno, on the other hand, boasts 17 verified integrations, over 144 recent reviews, and a 4.73/5 overall rating, translating into a more stable and feature-rich experience.
The core divergence lies in scale and sophistication: my-bookings might suit a single-property operation with minimal tech needs, but Preno is built for multi-property management and scalability. With recent reviews emphasizing ease of use, support, and extensive features, Preno clearly outperforms in practical hotel management. So, which approach aligns better with your hotel’s operational ambitions?
If your hotel needs robust automation, multi-property oversight, and advanced revenue tools, go with Preno. Its 17 verified integrations—including Xero, SiteMinder, and TrustYou—support complex operations, making it ideal for mid-sized to larger properties.
If your hotel requires only reservation and invoicing functions without the complexity of integrations or automation, my-bookings may suffice. Yet, with a review count of zero and no recent user feedback, it’s less reliable and lacks the depth to support growth. For most hotels aiming for efficiency and growth, Preno offers a more future-proof solution.
Preno’s usability is highly praised, with a 4.78/5 ease rating based on 144 recent reviews. Users describe it as intuitive, straightforward, and quick to learn, with onboarding rated at 4.68/5. Support staff is frequently lauded for their responsiveness, easing the transition for staff.
In contrast, my-bookings has no reviews or ratings available, making it impossible to assess usability. Given Preno’s high scores and positive feedback, it clearly provides a smoother, more accessible user experience. Edge: Preno.
Preno offers 30 unique features, including payment processing, calendar view, guest CRM, revenue management, automated night audits, and a native booking engine. It also supports group bookings, centralized role management, and real-time status updates—features absent from my-bookings.
my-bookings provides reservation and invoicing tools but lacks the extensive automation, marketing, and revenue tools found in Preno’s suite. If your hotel needs comprehensive operational features, Preno’s deeper feature set makes it the better choice. Edge: Preno.
Preno’s support team is rated 4.8/5 based on recent reviews, with hoteliers praising its quick, helpful responses during onboarding and ongoing use. Customers frequently mention the team’s dedication to resolving issues and guiding new users.
my-bookings has no reviews or ratings, so support quality remains unverified. Given Preno’s consistent praise and recent support-focused reviews, it clearly offers superior customer service. Edge: Preno.
Preno partners with 17 verified integrations, including Xero, SiteMinder, TrustYou, and Revinate, facilitating seamless multi-channel and financial management. my-bookings has no verified partners, limiting its ability to connect with other hotel systems.
The integration ecosystem in Preno enhances operational efficiency and reduces manual work, making it suitable for hotels that rely on multiple tools. Edge: Preno.
With 144 recent reviews, Preno maintains a 4.73/5 rating, with hotels praising its intuitiveness, support, and feature depth. Hoteliers in the boutique, motel, and multi-property segments give high marks, particularly for its ease of use and automation tools.
my-bookings has no reviews, so no rating data is available. The absence of recent feedback suggests it’s less tested in real-world hotel environments. For most hoteliers, Preno’s proven reputation makes it the preferable choice. Edge: Preno.
my-bookings offers no publicly available pricing details, implying it might be free or offer custom quotes—potentially limiting transparency.
Preno charges a flat $800 monthly fee, with no mention of tiered plans or additional hidden costs. While the upfront cost is higher, Preno’s comprehensive features and support justify the investment.
Not ideal if:
Not ideal if:
Preno is a feature-rich, well-reviewed property management platform built for hotels seeking operational efficiency and growth. Its 17 integrations, recent customer praise, and robust automation make it the more reliable choice for most hotels.
If your hotel needs a scalable, comprehensive PMS with automation, support, and integrations, Preno is the clear winner. My-bookings may suit very small, budget-conscious properties, but its lack of recent reviews and limited features make it less suitable for hotels with ambitions to grow.
In conclusion: For most hotels looking to upgrade or streamline operations, Preno offers proven, recent performance backed by extensive features and high satisfaction ratings. Choose Preno if you want a system that adapts to your hotel’s needs now and as you expand.
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
| my-bookings |
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| Starting Price | — | From $800/mo |
According to HTR's product database, my-bookings and Preno share 0 features. Here are the key differences — features one has that the other lacks.
| Feature | my-bookings |
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| Calendar view | ||
| Centralized user & role management | ||
| Custom rates | ||
| Direct billing | ||
| Online 24/7 support | ||
| Payment processing |
Showing top differences. 18 more features differ between these products.
What hoteliers love
Preno is frequently commended for its intuitive and clean interface, which makes it simple to navigate. Users across various tech skill levels find it... Preno is frequently commended for its intuitive and clean interface, which makes it simple to navigate. Users across various tech skill levels find it easy to learn and use, which reduces the time and cost associated with staff training.
The support team is typically praised for being responsive and helpful, although some reviews indicate that there can be delays, especially during wee... The support team is typically praised for being responsive and helpful, although some reviews indicate that there can be delays, especially during weekends or busy periods. Responsiveness and direct contact with support staff are valued highly.
Preno’s seamless integration with channel managers like SiteMinder allows for real-time updates and has been attributed to eliminating double bookings... Preno’s seamless integration with channel managers like SiteMinder allows for real-time updates and has been attributed to eliminating double bookings. Users commend this functionality for improving operational efficiency and enhancing bookings management.
Where hoteliers push back
Preno's reporting functions receive mixed reviews, with some users satisfied with its ease of use, while others desire deeper analytics for better str... Preno's reporting functions receive mixed reviews, with some users satisfied with its ease of use, while others desire deeper analytics for better strategic decision-making. Some users expressed a need for customized reporting features.
Although some users laud Preno's features, there is a call for more robust mobile app capabilities. Reviews suggest that enhancing the mobile app with... Although some users laud Preno's features, there is a call for more robust mobile app capabilities. Reviews suggest that enhancing the mobile app with offline functionality and more feature depth would improve usability, especially for managers on the go.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. my-bookings and Preno share many core Property Management Systems features, but each has unique capabilities. my-bookings offers 0 verified integration partners, while Preno offers 17. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Preno leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
my-bookings: No. Preno: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. my-bookings has an HT Score of 0 and Preno has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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