myCloud Hospitality PMS vs. Prostay:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical as it impacts your hotel's operations, guest satisfaction, and revenue. Both myCloud Hospitality PMS and Prostay aim to streamline these core functions, but they serve different hotel types and organizational needs. Your decision hinges on which features, support, and overall experience match your property’s size and service style.

myCloud Hospitality PMS offers a more established presence with a higher review count and recent positive feedback, making it a more reliable choice for most hoteliers. Prostay, while newer and with fewer reviews, provides a flexible, multi-platform solution that appeals to resorts and larger hotel groups. Which system will truly support your hotel’s growth and daily tasks better?

Is myCloud Hospitality PMS or Prostay Better for Hotels?

Both myCloud Hospitality PMS and Prostay aim to simplify hotel management, but they approach this differently. myCloud is a cloud-based solution with a robust ecosystem, extensive integrations, and a focus on automation, making it ideal for small to medium-sized hotels seeking efficiency. Prostay offers a versatile platform that operates both online and offline, with native apps and a broad feature set suited for resorts and large hotel chains.

myCloud’s 95 reviews, with a 4.81/5 overall rating and recent comments, provide stronger confidence than Prostay’s limited feedback. Its cloud approach and integrations with OTAs support hotels looking for scalability and detailed reporting. Does your hotel prioritize a proven system with a wide ecosystem, or do you need flexible deployment options?

myCloud Hospitality PMS vs Prostay: Which Should Your Hotel Choose?

If your hotel is a small or medium-sized property, especially in boutique or branded segments, myCloud PMS’s detailed integrations, extensive features, and cloud accessibility make it a clear choice. Its focus on automation, CRM, and guest messaging suits hotels aiming to boost revenue and guest satisfaction.

Prostay is better suited if your hotel is a resort or part of a larger chain needing multi-property support, offline capabilities, or on-premise options. Its native apps across platforms and added features like the proprietary POS system are advantageous for properties requiring high flexibility and operational control.

For hotels prioritizing ease of use, reliable support, and proven performance, myCloud’s larger review base makes it the safer bet. If your hotel needs comprehensive multi-site management and offline operation, Prostay might be the right fit, despite fewer reviews.

Is myCloud Hospitality PMS or Prostay Easier to Use?

Ease of use is critical for staff adoption and daily operations. myCloud Hospitality PMS boasts a 4.79/5 ease-of-use rating with reviews emphasizing its intuitive interface and quick onboarding. Users frequently mention its user-friendly design, though some note the absence of a mobile app as a drawback.

Prostay matches this with a 4.8/5 rating, and users praise its straightforward workflows and minimal learning curve. Its native apps for multiple devices, including Android and iPads, make daily management flexible.

Edge: myCloud Hospitality PMS, primarily due to its larger review volume confirming consistent ease of use.

Which Has Better Features: myCloud Hospitality PMS or Prostay?

myCloud Hospitality PMS offers 24 unique features not found in Prostay, including multi-currency support, guest profiles, digital registration, mobile app, and integrated payment terminals. These features enhance automation, guest engagement, and operational flexibility.

Prostay provides two exclusive features: on-premise deployment and a spa & wellness module. Its core tools include reservations, housekeeping, and a proprietary POS, all integrated into a single platform.

While myCloud’s extensive feature set caters to a broad range of hotel needs, Prostay’s specialized modules appeal to resorts and large-scale properties requiring specific functionalities.

Edge: myCloud Hospitality PMS, with 24 unique features supporting a wide variety of hotel operations.

Which Has Better Customer Support: myCloud Hospitality PMS or Prostay?

myCloud Hospitality PMS receives a 4.83/5 support rating, with reviews highlighting quick, responsive assistance and proactive onboarding. Users describe the support team as "willing to help" and "very helpful," which is crucial for resolving issues rapidly.

Prostay’s support score is currently unreported, but the reviews suggest a positive experience, especially with onboarding and training, given its recent launch. However, with fewer reviews and less detailed feedback, confidence in ongoing support is less certain.

Edge: myCloud Hospitality PMS, due to its higher review count and consistent praise for support services.

Which Do Hoteliers Rate Higher: myCloud Hospitality PMS or Prostay?

myCloud Hospitality PMS’s 4.81/5 rating from 95 reviews makes it the more trusted choice overall. Hotels across segments, especially independent and boutique hotels, rate it highly, with some reviews stating it "improves overall efficiency" and "makes work quick and easy."

Prostay, with no publicly available star ratings, cannot be directly compared in this area. Its limited feedback makes it difficult to gauge user satisfaction, but the few reviews suggest it is well-liked by resorts and large properties.

Therefore, myCloud holds the higher rating and more recent positive feedback, signaling broader hotelier confidence.

Edge: myCloud Hospitality PMS.

How Much Do myCloud Hospitality PMS and Prostay Cost?

myCloud Hospitality PMS costs $900 annually, with no free tier or trial, reflecting its feature-rich, enterprise-oriented positioning. Its subscription model is straightforward but may be higher for smaller hotels.

Prostay’s base price is $600, also without a free trial or monthly per-room charges. Its lower cost offers a budget-friendly option, especially for larger properties seeking on-premise deployment.

Pricing differences should be weighed against the features and support each provides. myCloud’s higher price is justified by its extensive ecosystem and integrations; Prostay offers a more economical entry point with robust core functionality.

What Type of Hotel Should Use myCloud Hospitality PMS?

• Hotels that need reliable cloud-based management with extensive integrations.
• Properties aiming to automate reservations, billing, and guest communication.
• Hotels that value detailed reporting and revenue management tools.
• Small to medium-sized hotels seeking a user-friendly system with ongoing support.
• Hotels that prefer a solution hosted on Amazon EC2 in multiple regions.

Not ideal if your hotel requires on-premise deployment without cloud reliance or if a mobile app is a priority, due to current absence.

What Type of Hotel Should Use Prostay?

• Resorts, large hotels, or hotel chains requiring multi-property management.
• Properties needing offline operation, especially in remote locations.
• Hotels interested in a flexible platform supporting both cloud and on-premise infrastructure.
• Hotels seeking native apps for Windows, macOS, Android, and iPads.
• Properties that want an integrated POS and guest messaging platform.

Not ideal if your hotel prioritizes detailed analytics, extensive integrations with third-party tools, or prefers a system with a large user review base.

myCloud Hospitality PMS vs Prostay: The Bottom Line for Hotels

myCloud Hospitality PMS and Prostay each serve distinct hotel segments, with myCloud offering a more established, highly-rated platform suited for small to medium properties. Its extensive integrations, detailed reporting, and support make it a dependable choice for hotels aiming to streamline operations and boost revenue.

Prostay, while newer with fewer reviews, provides a flexible, multi-platform solution with unique features like offline operation and a proprietary POS, best suited for resorts and large hotel groups seeking operational flexibility.

Choose myCloud if you want a proven, cloud-based PMS with broad support and integrations. Opt for Prostay if your property requires multi-property management, offline capability, and native apps across multiple devices.

Final Recommendation

For most hoteliers, especially those valuing proven performance, customer support, and a large ecosystem, myCloud Hospitality PMS remains the preferred choice. Its higher review count, recent positive feedback, and comprehensive feature set make it a safer investment.

Prostay has potential for properties needing offline capabilities and multi-property support, but its limited review base means it should be evaluated carefully. If your hotel’s needs align with its strengths, it could be a viable option, but for now, myCloud’s proven track record tips the scale.