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Mews PMS vs. myCloud Hospitality PMS:
Which Is Right for You?
TLDR
We analyzed 991 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Mews shines when it comes to ease of use — especially for independent properties (4.9/5) , with exclusive features like Housekeeping Mobile App.
myCloud Hospitality PMS shines in customer support — especially for brand properties (0.0/5) , with exclusive features like Mobile Device Notes & Tasks (Voice-to-Text).
How Does Mews PMS Compare to myCloud Hospitality PMS?
Side-by-side ratings based on 991 verified hotelier reviews on HTR.
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| Starting Price | From $900/mo | From $900/mo |
| Verified Reviews | 887 | 104 |
What Are the Pros and Cons of Mews PMS vs myCloud Hospitality PMS?
After analyzing 991 verified reviews, Mews users most value its ease of use, automation and integrations, customizability and flexibility, while myCloud Hospitality PMS users highlight support team, user-friendliness, integration with otas. Click any theme to see what reviewers say.
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Ease of Use
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Support Team
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Automation and Integrations
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User-friendliness
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Customizability and Flexibility
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Integration with OTAs
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Onboarding and Support
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Detailed Reporting
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Billing and Invoicing
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Mobile Application
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Reporting and Analytics
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System Slowness
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Multi-Property Management
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Mews vs myCloud Hospitality PMS: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #3 329 reviews | #14 67 reviews |
| Mid-Size (25-74 rooms) ▾ | #1 397 reviews | #19 29 reviews |
| Large (75-199 rooms) ▾ | #3 45 reviews | #27 3 reviews |
| X-Large (200+ rooms) ▾ | #3 49 reviews | #34 1 reviews |
By Property Type
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| Boutique ▾ | #1 483 reviews | #16 48 reviews |
| Luxury ▾ | #5 220 reviews | #14 49 reviews |
| Branded / Chain ▾ | #2 170 reviews | #12 35 reviews |
| Extended Stay ▾ | #1 130 reviews | #36 2 reviews |
By Region
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| North America ▾ | #8 106 reviews | #41 1 reviews |
| Europe ▾ | #1 660 reviews | #50 0 reviews |
| Asia Pacific ▾ | #10 17 reviews | #7 93 reviews |
| Middle East ▾ | #28 8 reviews | #19 1 reviews |
The Decision
Choosing the right PMS can dramatically impact your hotel’s efficiency, guest satisfaction, and revenue. Both Mews and myCloud Hospitality PMS aim to streamline operations, but they differ significantly in scale, features, and user feedback. Mews, with its extensive integrations and large user base, is better suited for dynamic, tech-savvy hotels, while myCloud specializes in serving small to medium properties with simplified management. Are you prioritizing advanced automation or straightforward operation?
Quick Verdict
Mews’s higher overall ratings, more recent reviews, and larger review count make it the clear leader. It boasts a 4.62/5 rating from 758 reviews, compared to myCloud’s 4.81/5 from just 95 reviews, with the majority of recent feedback favoring Mews. If you want a proven, highly-rated system, Mews is the safer choice.
Is Mews PMS or myCloud Hospitality PMS Better for Hotels?
Both systems aim to automate hotel management, but Mews offers a more comprehensive, flexible platform with over 57 shared features and additional exclusive tools like Housekeeping Mobile App and Shift Planning. myCloud, built on a Microsoft platform, provides a robust yet more streamlined system suitable for smaller properties, focusing on core functionalities and integrations.
Where Mews excels is in its extensive third-party ecosystem, with 336 verified partners, allowing deep customization for tech-driven hotels. myCloud’s ecosystem is smaller, with 29 verified partners, though it covers the essentials like OTAs, payment processing, and CRM. Do you need a broad ecosystem or a more straightforward, focused platform?
Mews vs myCloud Hospitality PMS: Which Should Your Hotel Choose?
If your hotel requires a highly customizable, scalable system with over 1,000 integrations, and you operate multiple properties or a large boutique, Mews is the better fit. It’s ideal for hotels that want automation, a modern interface, and a flexible marketplace.
If your hotel is small or medium-sized, prioritizes ease of use, and needs a simple, quick setup with strong support, myCloud’s more user-friendly approach and detailed reporting make it a compelling choice. Its focus on automation and integration benefits properties looking to improve efficiency without the complexity of a larger platform.
Is Mews or myCloud Easier to Use?
Mews scores 4.7/5 for ease of use from 758 reviews, with feedback highlighting its modern, intuitive interface and quick onboarding. However, some users mention a learning curve due to its extensive features, especially for multi-property management. Support is generally praised, but occasional bugs are noted, though problems are resolved swiftly.
myCloud scores 4.79/5 from 95 reviews, with users emphasizing its simplicity, smooth interface, and quick setup. Customers appreciate the clarity and straightforwardness, making staff adoption easier.
Edge: myCloud Hospitality PMS.
Which Has Better Features: Mews or myCloud Hospitality PMS?
Mews offers a total of 57 shared features, plus exclusive tools like Housekeeping Mobile App and Shift Planning, catering to hotels that need robust operational capabilities. myCloud’s features focus on core automation, OTA integrations, detailed reports, and recent additions like contactless check-in, digital payments, and mobile keys.
Mews’s marketplace, with over 1,000 integrations, adds significant value for tech-enabled hotels, while myCloud excels in seamless OTA and CRM integration, especially suited for properties seeking straightforward automation.
Edge: Mews PMS.
Which Has Better Customer Support: Mews or myCloud Hospitality PMS?
Mews’s support scores 4.27/5 from 758 reviews, with some users praising their responsiveness and helpfulness but noting occasional delays resolving bugs. Support is generally considered good, with many appreciating their proactive updates and customer service.
myCloud, with a 4.83/5 rating from 95 reviews, is highly rated for support, with users describing their team as “always available hands-on” and “quick to respond.” The smaller user base means more personalized attention.
Edge: myCloud Hospitality PMS.
Which Has More Integrations: Mews or myCloud Hospitality PMS?
Mews has verified integrations with 336 partners, including major OTAs, channel managers, POS systems, and revenue tools, providing extensive flexibility. Shared integrations include Sage, Profitroom, and Cendyn, among others, with Mews offering unique integrations like Criton and Orange Hotel Marketing.
myCloud’s ecosystem consists of 29 verified partners, with strong links to payment, CRM, and booking engines. While smaller, it covers essential integrations for mid-sized hotels.
Edge: Mews PMS.
Which Do Hoteliers Rate Higher: Mews or myCloud Hospitality PMS?
Mews enjoys a cumulative score of 4.62/5 and 98 recent reviews, with hotel segments like independent hotels and hostels rating it even higher—4.91/5 and 4.64/5 respectively. Its user base, which spans boutique and city center hotels, values its automation and open API.
myCloud’s 4.81/5 rating from 95 reviews makes it highly rated among smaller properties, especially boutique hotels and resorts, though it has fewer reviews from recent months.
Edge: Mews PMS.
How Much Do Mews and myCloud Hospitality PMS Cost?
Both platforms are priced at $900 per month, with no setup or implementation fees listed. Neither offers a freemium or tiered pricing structure, so the cost is straightforward, but the overall value depends on the features and integrations your hotel needs.
What Type of Hotel Should Use Mews?
- Hotels that operate multiple properties or chains seeking centralized rate and inventory management.
- Properties with a focus on automation, guest self-service, and seamless integrations.
- Hotels that want to grow with a flexible, open API ecosystem.
- Tech-savvy boutique hotels, hostels, or resorts aiming for customization.
- Hotels that prioritize innovation, mobile tools, and real-time data.
Not ideal if your property is very small, lacks IT support, or prefers a simple, minimal system.
What Type of Hotel Should Use myCloud Hospitality PMS?
- Small to medium-sized hotels or boutique properties seeking quick, easy setup.
- Hotels that value straightforward operation and minimal training.
- Properties with limited tech infrastructure or staff who prefer simplicity.
- Hotels focused on detailed reporting and automation but without needing extensive integrations.
- Hotels that want a cloud-based system with reliable customer support.
Not ideal if your property demands complex multi-property management or highly customizable workflows.
Mews vs myCloud Hospitality PMS: The Bottom Line for Hotels
Mews is a large-scale, highly integrated PMS built for properties that need advanced automation, extensive third-party connections, and scalability. Its superior review count and recent user feedback make it the more proven choice for growth-focused hotels.
myCloud Hospitality PMS offers a user-friendly, straightforward platform ideal for small to medium hotels that prioritize ease of use and strong support. Its simplicity and recent high ratings make it perfect for properties valuing quick deployment and reliable customer service.
In summary, if your hotel needs a flexible, comprehensive system with a proven track record, go with Mews. If ease of operation and personalized support are your priorities, myCloud is the better fit.
How Much Do Mews PMS and myCloud Hospitality PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $900/mo | From $900/mo |
Which Features Does Mews PMS Have That myCloud Hospitality PMS Doesn't (and Vice Versa)?
According to HTR's product database, Mews PMS and myCloud Hospitality PMS share 57 features. Here are the key differences — features one has that the other lacks.
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| Gift Vouchers & Prepaid Experiences | ||
| Housekeeping Mobile App | ||
| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Shift Planning |
Real-World Results: Mews vs myCloud Hospitality PMS by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"It was vital for us to find a hospitality cloud that would give us the freedom to innovate and move quickly with new technology – that’s one of the main reasons we chose Mews."
No published case study for this goal yet.
"Since moving to Mews, we can be so much more agile in how we operate, both in terms of how we engage with guests and testing out new integrations and tools through Mews Marketplace..."
No published case study for this goal yet.
"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."
No published case study for this goal yet.
Mews vs myCloud Hospitality PMS: The Bottom Line
What hoteliers love
Many reviews highlight the user-friendliness of Mews, citing its intuitive interface that simplifies tasks across various hotel operations. Users find... Many reviews highlight the user-friendliness of Mews, citing its intuitive interface that simplifies tasks across various hotel operations. Users find the platform easy to navigate, which aids in quicker team onboarding and daily use.
Reviews frequently praise Mews for its automation of routine tasks like check-in, billing, and invoicing, reducing manual workload and minimizing erro... Reviews frequently praise Mews for its automation of routine tasks like check-in, billing, and invoicing, reducing manual workload and minimizing errors. Users appreciate the extensive integration options with other tools, which streamline overall operations and enhance efficiency.
Mews allows customization to fit diverse business needs, from rate structures to integration setups. Users appreciate this flexibility, although they... Mews allows customization to fit diverse business needs, from rate structures to integration setups. Users appreciate this flexibility, although they note room for improvement in adapting complex booking conditions and enhancing user-friendly navigation for settings.
Where hoteliers push back
Users point out that while Mews offers efficient billing processes, there are complexities and areas needing improvement, such as handling group billi... Users point out that while Mews offers efficient billing processes, there are complexities and areas needing improvement, such as handling group billings, splits, and providing more customizable invoice formats. This can affect the ease of financial operations within the system.
While Mews provides solid reporting and analytics functionalities, several reviews mention the need for more customizable and flexible reporting featu... While Mews provides solid reporting and analytics functionalities, several reviews mention the need for more customizable and flexible reporting features. Users express the desire for more granular data insights, particularly in reservations and revenue analysis.
Ranks higher for
Unique capabilities
What hoteliers love
Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of th... Although not a unique feature, the exemplary customer support is a recurring theme. Users consistently praise the responsiveness and helpfulness of the support team, highlighting their role in resolving issues promptly.
Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth dail... Hoteliers consistently praise the intuitive and user-friendly interface of mycloud PMS. This ease of use helps in quick staff training and smooth daily operations, making it accessible even for employees without extensive technical knowledge.
Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines... Users frequently mention mycloud's seamless integration with online travel agencies like Booking.com, Agoda, and Expedia. This integration streamlines the booking process, increases hotel occupancy rates, and simplifies rate management, enhancing revenue opportunities for hoteliers.
Where hoteliers push back
Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations... Several reviews highlight the absence of a mobile application as a significant shortcoming. Users express a need for a mobile app to manage operations on the go, which they believe would further enhance the system's flexibility and usability.
Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is benefi... Some users report occasional slowness in the mycloud PMS, often attributing it to internet connectivity issues. While the cloud-based nature is beneficial, it also means the system's performance can be affected by network speed.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Mews PMS vs myCloud Hospitality PMS
Can Mews PMS replace myCloud Hospitality PMS?
It depends on your requirements. Mews PMS and myCloud Hospitality PMS share many core Property Management Systems features, but each has unique capabilities. Mews PMS offers 336 verified integration partners, while myCloud Hospitality PMS offers 29. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. myCloud Hospitality PMS leads in ease of use at 4.8/5 vs 4.7/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Mews PMS or myCloud Hospitality PMS offer a free plan?
Mews PMS: No. myCloud Hospitality PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Mews PMS and myCloud Hospitality PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Mews has an HT Score of 99 and myCloud Hospitality PMS has 74. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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