MyStay Check in vs. Sonas Kiosk Solution:
Which Is Right for You?

The Decision

Choosing the right contactless check-in system for your hotel hinges on your operational needs, guest experience goals, and integration capabilities. Both MyStay Check-in by MyStay and Sonas Kiosk Solution aim to streamline guest arrivals, but they diverge significantly in their market presence, features, and reviews. With more recent reviews and a stronger overall rating, MyStay clearly leads the pack—so which solution is truly right for your property?

Is MyStay Check-in or Sonas Kiosk Solution Better for Hotels?

MyStay Check-in is designed specifically for hospitality, offering a full suite of features tailored to hotels seeking to automate check-ins, improve communication, and increase revenue. Its core strength lies in its deep integration with property management systems (PMS), extensive feature set, and broad market presence across multiple regions. Sonas Kiosk, on the other hand, is a self-service platform adaptable to various industries like retail and healthcare, with less focus on hotel-specific workflows and a narrower market footprint.

While MyStay boasts a 5/5 overall rating from 40 reviews and a recent NPS score of 9.8/10, Sonas has no publicly available ratings or reviews, making it difficult to assess its performance or guest satisfaction. Do you want a proven, hotel-focused solution backed by active user feedback? Or are you open to testing a flexible kiosk platform with limited hotel-specific evidence?

MyStay Check-in vs Sonas Kiosk Solution: Which Should Your Hotel Choose?

If your hotel needs a comprehensive, reliable contactless check-in platform that integrates seamlessly with your PMS, go with MyStay. Its 5/5 rating, 40 reviews, and high customer support scores demonstrate consistent satisfaction among hoteliers, especially in regions like Europe and North America. MyStay's feature set—digital check-in/out, online payments, guest segmentation, and multi-channel communication—makes it ideal for properties looking to automate and upscale their guest experience.

If your hotel requires a flexible kiosk capable of various self-service functions beyond guest check-in, or if your primary focus is on reducing queue times across multiple customer touchpoints, Sonas might appeal. However, the absence of hotel-specific reviews or detailed features makes it a less certain choice. For hotels aiming for proven, specialized solutions, MyStay remains the clear leader.

Is MyStay Check-in or Sonas Kiosk Solution Easier to Use?

MyStay impresses with a 4.91/5 ease of use rating and onboarding scores averaging 4.82/5, backed by positive reviews praising its intuitive interface and quick setup. Users frequently mention how simple it is for staff to adopt, enabling rapid deployment and immediate benefits in operational efficiency.

Sonas offers no publicly available user ratings or reviews, leaving its ease of use unverified. Without concrete feedback, it's uncertain how intuitive or staff-friendly its platform might be, especially compared to the proven simplicity of MyStay.

Edge: MyStay.

Which Has Better Features: MyStay or Sonas?

MyStay offers 14 exclusive features, including PMS integration, guest segmentation, multi-channel communication, digital payments, room upgrades, and self-service check-in/out. These features are designed specifically for hotels to better manage guest flow, upsell services, and automate communication workflows.

Sonas, with no listed features, appears to be a general self-service kiosk solution. Without hotel-specific functionalities, it likely lacks the depth needed to replace specialized hotel check-in workflows. For a feature-rich, hotel-oriented platform, MyStay has the edge.

Edge: MyStay.

Which Has Better Customer Support: MyStay or Sonas?

MyStay’s reviews highlight a support team rated 4.93/5, with hoteliers praising their responsiveness and ongoing updates. Review quotes mention support as "prompt" and "helpful," which is critical when deploying new technology.

Sonas offers no support ratings or review data, so assessing its service quality is impossible. Without proven support feedback, you risk potential delays or unresolved issues.

Edge: MyStay.

Which Has More Integrations: MyStay or Sonas?

MyStay boasts 30 verified partners, including major property management and booking system providers, facilitating smooth data flow and operational harmony. Its integrations cover PMS solutions, channel managers, and more, crucial for hotel environments.

Sonas only reports a single verified partner, Planet, limiting its connectivity options. For hotels needing extensive integrations to automate and streamline operations, MyStay’s ecosystem is far more comprehensive.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Sonas?

MyStay’s reviews are overwhelmingly positive, with a 5/5 overall rating from 40 reviews, and a high likelihood to recommend of 98%. Hotels in various segments, especially serviced apartments and boutique hotels, praise its simplicity, automation, and support.

Sonas lacks any publicly available reviews, making it impossible to gauge user satisfaction. The absence of feedback indicates less market validation and confidence.

Edge: MyStay.

How Much Do MyStay and Sonas Cost?

MyStay charges a clear flat fee of $400 per month, with no hidden implementation or setup costs. Its transparent pricing model makes budgeting straightforward.

Sonas does not disclose pricing details, which could complicate decision-making without further vendor engagement. For a predictable investment, MyStay offers more clarity upfront.

What Type of Hotel Should Use MyStay?

• Hotels that want to automate check-in/out processes while reducing front desk labor costs.
• Properties seeking seamless PMS integration for a unified guest management system.
• Hotels prioritizing contactless solutions during COVID-19 or for health safety reasons.
• Properties aiming to upsell additional services through digital channels.
• Hotels that operate in regions covered by MyStay’s extensive presence.

Not ideal if:

• Your hotel relies on in-person check-in for personalized service.
• You lack infrastructure to support digital check-in (e.g., Wi-Fi issues).
• Your property is outside MyStay’s regional coverage.

What Type of Hotel Should Use Sonas?

• Hotels seeking a versatile self-service kiosk for multiple customer interactions.
• Businesses that need a platform for retail or healthcare, with hotel as an add-on.
• Facilities looking for a quick, standalone check-in tool without complex integrations.
• Properties willing to test less proven solutions with limited hotel-specific support.

Not ideal if:

• You require a dedicated, hotel-focused contactless check-in platform.
• You need proven user reviews or extensive support.
• Your property depends heavily on PMS integration and automation.

MyStay vs Sonas: The Bottom Line for Hotels

MyStay stands out as a proven, feature-rich, hotel-tailored contactless check-in solution. Its extensive integrations, high ratings, and dedicated support make it ideal for properties that want to automate, upscale, and streamline guest arrivals.

Sonas offers a flexible kiosk platform suitable for various industries but lacks hotel-specific features, reviews, and proven support. It’s best suited for businesses with diverse self-service needs beyond hospitality.

For hoteliers focused on reliable, scalable, and well-supported contactless check-in, MyStay remains the definitive choice.