MyStay vs. RealTime Amenities:
Which Is Right for You?

The Decision

Choosing between MyStay by MyStay and RealTime Amenities by RealTime Reservation hinges on your hotel’s specific needs for upselling and operational efficiency. While both aim to boost revenue and improve guest experiences, only MyStay boasts a comprehensive review base, recent feedback, and a strong overall rating from hoteliers. The core difference is that MyStay specializes in guest communication, digital upselling, and contactless check-in/out, whereas RealTime Amenities primarily focuses on ancillary revenue management for services like activities and retail.

Your decision should reflect whether your hotel prioritizes personalized guest engagement or operational inventory management. Do you need a platform that enhances direct guest interactions and revenue through digital marketing? Or one that streamlines managing additional services? Let’s examine which product aligns best with your hotel’s profile.

Is MyStay or RealTime Amenities Better for Hotels?

MyStay and RealTime Amenities approach hotel revenue growth from different angles. MyStay excels at fostering direct communication, personalized upselling, and contactless check-in/out, making it ideal for hotels aiming to elevate the guest experience with tailored offers. Conversely, RealTime Amenities concentrates on managing and monetizing ancillary services like activities, retail, and event spaces, suitable for hotels with a variety of on-site amenities.

MyStay’s strength lies in its integrated communication tools and automation, which help hotels upsell effectively before, during, and after stays. RealTime Amenities, however, is better suited for hotels where maximizing revenue from on-site services is a priority, especially if they operate many add-on offerings. Which approach aligns more with your hotel's revenue strategy?

MyStay vs RealTime Amenities: Which Should Your Hotel Choose?

If your hotel needs a platform that simplifies guest communication, enhances personalization, and offers integrated contactless check-in, go with MyStay. Its high review count (41 reviews) and recent positive feedback demonstrate its reliability and user satisfaction, making it ideal for hotels seeking a comprehensive guest engagement system.

If your hotel’s primary goal is to increase revenue from ancillary services like activities, spa, or retail, and you need a tool that manages inventory and creates interactive booking experiences, RealTime Amenities could fit. However, given the lack of recent reviews and a limited verified partner network, MyStay’s proven track record makes it the safer choice for most hoteliers seeking a holistic upselling solution.

Is MyStay or RealTime Amenities Easier to Use?

MyStay boasts a high ease-of-use rating of 4.85/5, with many users praising its intuitive interface and smooth onboarding process. Reviewers highlight how quickly staff adopt the platform, citing it as a key reason for successful implementation. Its onboarding rating of 4.66/5 reflects a generally positive initial experience, though some mention occasional system speed issues.

In contrast, RealTime Amenities has no recent reviews or user ratings available, making it difficult to gauge its usability. Without user feedback, it’s safer to recommend MyStay as the more proven, user-friendly choice.

Edge: MyStay

Which Has Better Features: MyStay or RealTime Amenities?

MyStay offers a rich set of features, including guest segmentation, room upgrade merchandising, multi-channel delivery (email, SMS, WhatsApp, chat), ancillary product merchandising, offer templates, offer orchestration, digital payments, and A/B testing—totaling nine exclusive features. These tools enable highly personalized, automated guest engagement and upselling.

RealTime Amenities, on the other hand, provides a single core feature: ancillary revenue management for services like activities and retail, with no additional features listed or unique functionalities. With more comprehensive capabilities in guest marketing and upselling, MyStay clearly has a broader feature set.

Edge: MyStay

Which Has Better Customer Support: MyStay or RealTime Amenities?

MyStay’s support and onboarding ratings are both 4.85/5, with reviewers noting the platform’s responsive and helpful support team. Comments such as “Great cooperation” and “Support is always close and ready to help us” reinforce a positive experience.

No recent feedback or reviews are available for RealTime Amenities, making it impossible to evaluate its support quality. Based on current data, MyStay’s support system is more reliable and proven.

Edge: MyStay

Which Has More Integrations: MyStay or RealTime Amenities?

MyStay integrates with 30 verified partners, including major PMS and channel management systems like Oracle Hospitality, Kwentra, and HotelTime, ensuring broad connectivity. Its extensive partner network supports smooth operation and customization.

RealTime Amenities has only one verified integration, with no detailed list of compatible systems. The limited integrations suggest a less versatile platform, favoring MyStay for hotels seeking flexibility.

Edge: MyStay

Which Do Hoteliers Rate Higher: MyStay or RealTime Amenities?

MyStay boasts a 4.82/5 overall rating based on 41 reviews, with recent feedback emphasizing its ease of use, high customer satisfaction, and positive impact on revenue. Hoteliers particularly appreciate its seamless communication, automation, and support, making it a trusted choice for diverse hotel types.

RealTime Amenities has no recent reviews or ratings, making it difficult to assess user satisfaction. Given the strong, recent feedback for MyStay, it clearly has higher hotel ratings.

Edge: MyStay

How Much Do MyStay and RealTime Amenities Cost?

MyStay charges a flat fee of $400 per month with no implementation or trial fees. Its pricing reflects a straightforward subscription model, which is transparent and predictable.

Pricing information for RealTime Amenities is unavailable, suggesting it may be customized or variable based on the hotel’s needs. Without clear pricing details, MyStay offers a more transparent value proposition.

What Type of Hotel Should Use MyStay?

• Hotels prioritizing contactless check-in/out and digital guest communication.
• Properties seeking to boost revenue through personalized upselling.
• Hotels with PMS integration needs.
• Hotels wanting automation for pre-, during, and post-stay engagement.
• Hotels aiming to reduce on-site staff interaction, especially during pandemic conditions.
• Boutique, city-center, or serviced apartment hotels with a focus on guest experience.
• Hotels that want quick, proven implementation and support.

Not ideal if:

• Your hotel primarily relies on retail or activity bookings managed outside a unified platform.
• You need a platform focused solely on inventory management without guest engagement features.

What Type of Hotel Should Use RealTime Amenities?

• Hotels with numerous on-site amenities like pools, beaches, or retail outlets.
• Properties looking to monetize activities, retail, or event spaces.
• Hotels that want to streamline ancillary service management.
• Hotels with a high volume of add-on sales and inventory.
• Larger resorts or properties with complex service offerings.

Not ideal if:

• Your primary focus is guest communication or personalized upselling.
• You require a broader platform for guest interaction or digital marketing.

MyStay vs RealTime Amenities: The Bottom Line for Hotels

MyStay is a comprehensive guest engagement platform centered on communication, upselling, and contactless processes. Its recent reviews and high ratings demonstrate that it effectively enhances revenue while providing a seamless experience for guests and staff alike.

Choose MyStay if your hotel prioritizes personalized marketing, automated communication, and integrated guest services. Its extensive feature set and proven support make it the safer, more versatile investment.

RealTime Amenities, while valuable for inventory and ancillary revenue management, lacks the breadth of features, recent reviews, and user feedback to challenge MyStay’s dominance. It remains a suitable option only if your hotel’s main goal is managing service inventory rather than engaging guests directly.

In summary, if you want a trusted, well-reviewed platform that drives revenue through guest engagement, MyStay is your best choice. For specific ancillary management needs, consider evaluating RealTime Amenities further, but be aware of its limited recent validation.