Duve Upselling vs. MyStay:
Which Is Right for You?

Is Duve Upselling by Duve or MyStay by MyStay Better for Hotels?

Duve and MyStay both target upselling and guest communication but diverge sharply in scope and scale. Duve offers a comprehensive guest experience platform with 43 features unique to it, including a mobile guest app, multi-channel messaging (SMS, WhatsApp, email), automated opt-in/consent collection, and robust analytics. MyStay focuses more narrowly on contactless check-in/check-out, automated messaging, and upselling via a smart catalog and QR codes, offering no features unique beyond the shared core set of nine.

Duve fits larger operations or hotels seeking an all-in-one digital guest journey solution that integrates upselling, messaging, check-in, and payments across multiple channels. MyStay suits smaller or mid-size properties wanting a lightweight, contactless platform emphasizing efficient check-in and simplified upselling with basic guest communication. Both solve the problem of increasing ancillary revenue and improving guest engagement but do so at different levels of depth and complexity.

Duve Upselling by Duve vs MyStay by MyStay: Which Should Your Hotel Choose?

If you run a large or multi-property hotel group or a luxury or boutique property with complex guest engagement needs, Duve’s 450 reviews averaging 4.6/5 show its ability to handle diverse workflows, multi-channel messaging, and personalized upsells at scale. Its 72 verified integrations and presence in 52 countries support broad applicability. For example, Duve powers sophisticated upselling campaigns like early check-in, late check-out, dynamic upgrade pricing, and integration with third-party marketplaces, making it suitable where operational impact and revenue optimization are priorities.

If you operate a small to mid-size hotel, bed & breakfast, or serviced apartment with simpler upselling and contactless check-in needs, MyStay’s 45 reviews averaging 4.8/5 reflect strong satisfaction with streamlined workflows. Its base price of $400 is less than half Duve’s $900, fitting tighter budgets. MyStay’s focus on automated messaging, QR code-based upselling, and online check-in/check-out suits properties prioritizing guest convenience and basic personalization without the complexity of multiple communication channels or extensive customization. However, MyStay has no recent reviews in the past six months, which raises questions about the currency of its user experience.

For properties with fewer than 20 rooms or primarily focusing on contactless check-in and basic upselling, MyStay is a reasonable choice based on review sentiment. For medium to large hotels, especially those requiring extensive integrations, a branded guest app, and detailed upsell analytics, Duve’s proven track record and broader feature set make it the stronger option.

Is Duve Upselling by Duve or MyStay by MyStay Easier to Use?

Duve scores 4.7/5 ease of use and 4.6/5 onboarding across 450 reviews, while MyStay scores 4.9/5 ease of use and 4.7/5 onboarding from 45 reviews. Both platforms receive high marks for user-friendly interfaces and straightforward setup. Duve reviewers mention the intuitive guest app and communication hub but note that some advanced features require training and that setup can be complex, especially PMS integrations.

MyStay users highlight the simplicity of setting up automated messaging and the smoothness of the online check-in flow, praising the system’s speed and ease. However, some mention occasional system slowness and desire for more customization flexibility.

Staff adoption tends to be faster with MyStay due to its focused feature set and straightforward workflows, while Duve requires more training to leverage its full capabilities but rewards with operational efficiencies.

Edge: Even.

Which Has Better Features: Duve Upselling by Duve or MyStay by MyStay?

Duve’s feature set includes 43 unique hotel-relevant functions not found in MyStay, such as WhatsApp integration, SMS messaging, automated replies, message routing, secured data protection, mobile check-in and checkout, room service ordering, payments, dynamic upgrade pricing, multi-property dashboards, and extensive analytics dashboards. These features enable hotels to automate guest communication across multiple channels, personalize upsells by guest profile, manage inventory and eligibility controls, and generate detailed performance reports that inform revenue strategies.

MyStay offers none of these unique features and focuses on a shared core of nine features, including digital marketing and upselling, automated pre-, during-, and post-arrival messages, digital guest information, and contactless check-in/check-out with mobile payments. It also provides QR codes for in-facility promotions, but lacks multi-channel messaging, advanced analytics, or multi-property management tools.

The operational impact is significant: Duve’s extensive features reduce front desk workload by automating guest interactions across channels, enable personalized offers based on guest data, and increase ancillary revenue streams through dynamic pricing and third-party marketplace sales. MyStay supports efficient guest check-in and basic upselling but lacks tools for deep personalization or operational insights.

Edge: Duve Upselling by Duve.

Which Has Better Customer Support: Duve Upselling by Duve or MyStay by MyStay?

Duve scores 4.6/5 customer support and 4.6/5 onboarding across 450 reviews. Reviewers praise Duve’s account managers and support responsiveness, citing examples like quick resolution of issues and attentive training—“Gal, our account manager, is simply the best.” However, some reviewers note occasional delays in support response and difficulties reaching the team, indicating inconsistent experiences.

MyStay rates higher at 4.9/5 customer support and 4.7/5 onboarding from 45 reviews. Reviewers emphasize fast problem resolution, well-structured communication, and proactive innovation from the team: “Fast processing and solution of operational problems” and “MyStay team is not idle and often comes with major innovations.” Despite fewer reviews, the user sentiment on support is uniformly positive.

Edge: MyStay by MyStay.

Which Has More Integrations: Duve Upselling by Duve or MyStay by MyStay?

Duve has 72 verified integrations, including all 15 shared with MyStay, plus 57 unique partners such as eviivo, Sirvoy, Quinta, WebRezPro, RoomChecking, Guesty, Experience Hotel, Xn Global Systems, and Stayntouch. This broad connectivity enables Duve to fit diverse PMS and third-party ecosystems, supporting complex operational needs and multi-property management.

MyStay has 30 verified integrations, including the 15 shared with Duve and 15 unique integrations like Kwentra, 4SUITES, Preno, WuBook, Net Affinity / Smarthotel, Bookassist, SnapShot - Hotel Analytics, HiRUM Software Solutions, and eRevMax. While these cover significant PMS providers and analytics tools, MyStay’s ecosystem is less extensive.

For hotels relying on less common or specialized PMS or wishing to integrate with a wide range of third-party services, Duve’s larger integration network offers more flexibility and fewer compatibility issues. MyStay’s smaller set suits properties with standard PMS setups and simpler integration needs.

Edge: Duve Upselling by Duve.

Which Do Hoteliers Rate Higher: Duve Upselling by Duve or MyStay by MyStay?

Duve has an overall rating of 4.6/5 across 450 reviews, with 131 reviews in the last six months maintaining the same 4.6 rating. MyStay has a slightly higher overall rating of 4.8/5 from 45 reviews but has no reviews in the last six months, making its current rating less certain.

By segment, Duve is rated highly by luxury hotels (4.7/5, 186 reviews), city center hotels (4.8/5, 163 reviews), resorts (4.8/5, 134 reviews), and boutique hotels (4.7/5, 164 reviews), reflecting strong satisfaction in diverse, often complex operations.

MyStay scores best in extended stay & serviced apartments (4.9/5, 6 reviews), luxury hotels (4.9/5, 12 reviews), and vacation rentals & villas (5/5, 4 reviews), though the smaller review volume limits the strength of this evidence.

Duve’s recent active review volume and stable ratings make its scores more representative of today’s product, while MyStay’s lack of recent reviews means its rating may not reflect current performance.

Edge: Even.

How Much Do Duve Upselling by Duve and MyStay by MyStay Cost?

Duve’s base price is $900, and MyStay’s base price is $400. Neither offers a freemium model, monthly flat fee, or per-room pricing, and both have no implementation fees or trials advertised.

Duve’s higher base price corresponds with its extensive feature set, larger integration ecosystem, and operational depth, targeting larger or more complex properties. MyStay’s lower base price makes it accessible for smaller properties seeking core upselling and contactless check-in functionality without additional investments.

Without published pricing tiers or discounts, buyers must consider these base prices as starting points and request custom quotes for full cost analysis.

What Type of Hotel Should Use Duve Upselling by Duve?

• Hotels that operate multiple properties or large portfolios requiring centralized dashboards and multi-property management.
• Luxury, boutique, resort, or branded hotels that benefit from advanced personalization, dynamic upgrade pricing, and extensive guest communication channels, as supported by 186 luxury hotel reviews averaging 4.7/5.
• Teams that need a robust guest app providing mobile check-in, check-out, messaging via SMS, WhatsApp, and email, and integrated payment options.
• Properties seeking detailed analytics and reporting on upsell performance and guest engagement to optimize revenue strategies.
• Hotels that want to integrate with a wide range of PMS and third-party systems, leveraging Duve’s 72 verified integrations.

Not ideal if:

• Your property cannot support the higher $900 base price or requires simpler, more focused upselling and check-in features.
• You prefer a lightweight system with fewer channels for guest messaging or minimal customization needs.
• Your team lacks capacity or resources for the initial setup complexity and training Duve may require.

What Type of Hotel Should Use MyStay by MyStay?

• Small to mid-size hotels, bed & breakfasts, or serviced apartments prioritizing efficient contactless check-in and basic upselling.
• Properties seeking a cost-effective solution with a $400 base price and straightforward workflows.
• Teams wanting automated messaging for pre-, during-, and post-stay guest communication without managing multiple channels.
• Hotels that use PMS systems covered in MyStay’s 30 integrations and do not require extensive third-party connectivity.
• Operations that value QR code-based upselling and digital guest catalogs for promoting services.

Not ideal if:

• Your hotel needs advanced upselling features like dynamic pricing, in-app payments, or multi-channel messaging.
• Your property requires detailed analytics or multi-property dashboards.
• You want a guest app or mobile checkout functionalities.
• Your PMS or third-party software is outside MyStay’s integration network.

Duve Upselling by Duve vs MyStay by MyStay: The Bottom Line for Hotels

Duve Upselling by Duve and MyStay by MyStay both address hotel upselling and guest communication but cater to different operational scales and needs. Duve provides a comprehensive, multi-channel guest experience platform with an extensive feature set and integration ecosystem, while MyStay offers a streamlined, contactless solution focused on efficient check-in and basic upselling.

Choose Duve if your property demands advanced personalization, broad communication channels including WhatsApp and SMS, dynamic upgrade pricing, and detailed analytics to drive revenue and enhance guest engagement. Duve’s proven success in large luxury hotels and hotel groups and its 131 recent reviews averaging 4.6/5 provide strong evidence of its operational impact.

Choose MyStay if your hotel prioritizes straightforward contactless check-in, automated messaging, and QR code upselling at a lower cost, with simpler integration needs. MyStay’s 4.8/5 rating from 45 reviews reflects high satisfaction within smaller or mid-size properties, despite the absence of recent reviews.

This comparison reflects a choice between Duve’s depth and operational breadth versus MyStay’s simplicity and focus. Your decision should align with your property size, budget, integration complexity, and the guest experience level you aim to deliver.