MyStay vs. Reserva Gift Cards:
Which Is Right for You?

The Decision

Choosing the right upselling software can dramatically impact your hotel's revenue and guest experience. While both MyStay by MyStay and Reserva Gift Cards by Reserva aim to boost your ancillary sales, they serve fundamentally different functions—MyStay offers a comprehensive guest engagement platform, whereas Reserva focuses solely on creating and selling gift cards. Your decision hinges on whether you need a broad guest communication solution or a specialized gift card system.

MyStay is the clearer choice if your hotel seeks a full-spectrum upselling platform integrated with guest communication, check-in, and PMS. Reserva, however, is best suited if your primary goal is to streamline gift card sales and reservations, with less emphasis on guest engagement beyond that.

Is MyStay or Reserva Better for Hotels?

MyStay excels at providing a multifaceted platform designed to increase revenue through personalized upselling, automated communication, and contactless services. It integrates with over 30 verified partners and boasts a 4.82/5 overall rating based on 41 recent reviews, with strong positive feedback for its ease of use, support, and value.

Reserva, by contrast, offers a straightforward gift card creation and sales process, but lacks broader features such as guest communication or integration capabilities. Its reviews are nonexistent, and it offers no verified integrations or recent user feedback, which limits confidence in its broader applicability.

In essence, if your hotel needs a comprehensive upselling tool that enhances guest experience throughout their stay, MyStay is the better pick. If you solely want a simple, effective way to sell gift cards and generate reservations, Reserva might suffice—but beware of the limited feedback and feature set.

Which Should Your Hotel Choose: MyStay or Reserva?

If your hotel’s focus is on improving guest engagement, increasing in-stay and pre-arrival revenue, and integrating with your existing PMS, go with MyStay. Its extensive feature set—including personalized digital marketing, multi-channel messaging, digital check-in/out, and upsell orchestration—caters to hotels aiming for a comprehensive guest experience.

On the other hand, if your hotel’s primary goal is to facilitate gift card sales and reservations without additional guest communication tools, Reserva is suitable. Its simple interface is designed for quick setup and easy sales but does not include automation, segmentation, or integration features.

In summary, choose MyStay if you want a broad, integrated upselling platform. Opt for Reserva if your needs are limited to gift cards and reservation management, accepting the tradeoff of a narrower feature set.

Is MyStay or Reserva Easier to Use?

MyStay’s user rating of 4.85/5 indicates a highly intuitive interface, supported by onboarding ratings of 4.66/5. Users praise its straightforward setup, seamless PMS integration, and the simplicity of managing automated communication and upselling campaigns. Reviewers note that staff adoption is quick, and the platform feels well-organized and customizable.

Reserva, with no available reviews or ratings, offers minimal insight into its interface or ease of use. Its purpose as a gift card generator suggests a simple setup, but without user feedback, assessing its usability is speculative.

Edge: MyStay.

Which Has Better Features: MyStay or Reserva?

MyStay offers a robust suite of 9 exclusive features, including guest segmentation, room upgrade merchandising, multi-channel delivery (email, SMS, WhatsApp, chat), ancillary product merchandising, offer templates, offer orchestration, digital payments, and A/B testing. No other system in this category provides this breadth of upselling and personalization tools.

Reserva’s feature set is limited to gift card creation and reservation connection, with no additional features or integrations offered. It does not include segmentation, targeted marketing, or multi-channel communication, making it less versatile.

Edge: MyStay.

Which Has Better Customer Support: MyStay or Reserva?

MyStay’s support rating of 4.85/5 and onboarding score of 4.66/5 demonstrate a high level of customer service. Reviewers mention quick, helpful support and ongoing innovation, which fosters confidence in their ability to assist and adapt to your needs.

Reserva’s lack of reviews or support ratings leaves its service quality unverified. As a newer and smaller company, it’s unclear whether support is responsive or comprehensive.

Edge: MyStay.

Which Has More Integrations: MyStay or Reserva?

MyStay integrates with 30 verified partners, including major PMS and channel management systems like Priority Software, Kwentra, RoomRaccoon, and HotelTime. These integrations enable smoother operations and data flow, enhancing your hotel’s automation capabilities.

Reserva offers no verified integrations or partner connections, limiting its ability to connect with your existing tech stack. This could result in manual processes or fragmented workflows.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Reserva?

MyStay’s reviews consistently highlight its ease of use, support, and the tangible revenue benefits it provides. Its 4.82/5 rating, based on 41 recent reviews, reflects strong user satisfaction across multiple hotel segments, especially boutique and serviced apartments.

Reserva’s review absence means we have no recent user feedback to gauge hotel satisfaction. Its lack of ratings makes it impossible to assess how hoteliers perceive its value or usability.

Edge: MyStay.

How Much Do MyStay and Reserva Cost?

MyStay’s pricing starts at $400 per month, without a freemium or free trial, offering transparency for hotels evaluating ROI. Its pricing model is straightforward, based on a flat monthly fee, making budgeting predictable.

Reserva does not disclose pricing details, requiring direct inquiry for cost estimates. The absence of pricing transparency can be a barrier for hotels comparing options.

What Type of Hotel Should Use MyStay?

• Hotels that want a full guest engagement platform, including automated communication, upselling, and contactless check-in/out.
• Hotels seeking integration with multiple PMS and channel partners.
• Properties aiming to personalize offers based on guest preferences.
• Hotels looking for a scalable solution that supports multi-channel messaging.
• Teams that prioritize ongoing support and high user satisfaction.
• Not ideal if your property only needs basic gift card sales without automation or integration.

What Type of Hotel Should Use Reserva?

• Hotels that only want to sell gift cards and manage reservations from those cards.
• Properties with minimal need for guest communication or automated marketing.
• Small hotels or independent venues with straightforward revenue models.
• Hotels looking for a quick, simple solution without extensive setup.
• Not ideal if you require integration with PMS or CRM systems, or if you want a full guest engagement platform.

The Bottom Line for Hotels

MyStay is a comprehensive guest engagement platform designed to boost revenue through personalization, automation, and integrated upselling. Its recent reviews and high ratings confirm its effectiveness and user satisfaction.

Choose MyStay if you desire an all-in-one solution that enhances every stage of the guest journey, from pre-arrival to post-stay. Its extensive features, support, and integrations make it suitable for hotels that want to maximize revenue and guest satisfaction.

Reserva, however, is suited for hotels primarily interested in simple gift card sales and reservations, lacking the broader engagement tools. Its limited feature set and absence of recent feedback make it less ideal for hotels seeking a scalable, integrated upselling platform.

In conclusion: For a hotelier looking to significantly increase revenue through personalized, automated guest interactions, MyStay is the clear choice. If your focus is solely on selling gift cards with minimal additional features, Reserva might meet your needs—but with limited support and integration options.