MyStay vs. ResortPass:
Which Is Right for You?

The Decision

Choosing between MyStay by MyStay and ResortPass by ResortPass hinges on your hotel's specific needs. While both aim to enhance guest experiences and revenue, they serve fundamentally different functions: MyStay focuses on guest communication, upselling, and contactless check-in, whereas ResortPass offers day access to amenities for non-overnight guests. Your decision should be driven by whether you want to boost pre- and post-stay engagement or monetize your amenities directly.

MyStay boasts a robust feature set, high user ratings, and a strong international presence, making it a comprehensive solution for modern hotels. ResortPass, on the other hand, excels in its niche of amenity access, but lacks the depth of features and reviews to compete directly. Which of these solutions aligns more with your property’s revenue strategy?

Is MyStay or ResortPass Better for Hotels?

MyStay is designed to streamline guest communication, facilitate seamless contactless check-in/out, and increase revenue through personalized upselling. ResortPass concentrates on enabling hotels and resorts to sell day passes to amenities like pools, spas, and lounges, primarily targeting properties with underutilized facilities. While MyStay offers a full-service contactless solution with integrated guest management, ResortPass is more about turning amenities into revenue streams without requiring overnight stays.

MyStay has a clear edge in recent reviews, with 41 reviews in the last six months and a 4.82/5 rating, compared to ResortPass’s zero recent reviews and 0/5 overall. Do you prioritize a proven, well-reviewed platform or a niche amenity-access solution?

MyStay vs ResortPass: Which Should Your Hotel Choose?

If your hotel needs a comprehensive guest engagement platform that integrates with your PMS, automates communication, and boosts revenue through personalized upselling, go with MyStay. Its broad feature set, including multi-channel delivery, guest segmentation, and digital payment, makes it suitable for hotels seeking operational efficiency and increased revenue from ancillary services.

If your primary goal is to monetize your hotel or resort amenities by offering day passes to locals and visitors without the need for overnight reservations, ResortPass is the better fit. It’s ideal if you want to attract new customers, increase amenity utilization, and generate additional revenue from existing facilities.

For hotels aiming for a comprehensive, integrated guest experience, MyStay’s extensive features and recent reviews make it the recommended choice. ResortPass’s niche focus is better suited for properties with significant amenity offerings and a desire to attract day visitors.

Is MyStay or ResortPass Easier to Use?

MyStay enjoys a high 4.85/5 ease-of-use rating based on recent reviews, with users describing it as intuitive and straightforward to implement. Support and onboarding are also rated at 4.85/5, with reviewers citing "great cooperation" and "easy setup," and highlighting the platform’s seamless PMS integration and automation.

ResortPass, lacking recent reviews and a user rating, provides no data on ease of use. Its focus on offering amenity day passes simplifies the process of selling access but lacks the detailed user feedback or onboarding data to evaluate.

Edge: MyStay.

Which Has Better Features: MyStay or ResortPass?

MyStay offers 9 unique features, including guest segmentation, multi-channel messaging, room upgrade merchandising, digital acceptance and payment, and offer experimentation. These capabilities enable a full spectrum of guest engagement, revenue optimization, and operational automation, making it a versatile platform for hotels.

ResortPass does not list any exclusive features, focusing solely on amenity access management. It provides a straightforward way to sell day passes but lacks the comprehensive set of tools that MyStay offers.

Edge: MyStay.

Which Has Better Customer Support: MyStay or ResortPass?

MyStay maintains a 4.85/5 support rating, with reviewers praising its "great support" and ongoing communication about updates and features. Guests appreciate the platform’s responsiveness and the support team’s willingness to tailor solutions.

ResortPass offers no recent review data or support ratings, making it impossible to compare their support quality. The absence of feedback suggests at least a lack of recent customer satisfaction metrics.

Edge: MyStay.

Which Has More Integrations: MyStay or ResortPass?

MyStay integrates with 30 verified partners, including prominent PMS and channel management systems like Priority Software, Kwentra, RoomRaccoon, and apaleo GmbH. These integrations facilitate smoother operations and data flow, reducing manual work and errors.

ResortPass lists no verified integrations, limiting its applicability for hotels seeking operational automation. Its focus remains on amenity access rather than broader property management connectivity.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or ResortPass?

MyStay’s recent reviews have consistently rated it at 4.82/5, with users across hotel segments—especially boutique, serviced apartments, and city center hotels—highlighting its ease of use and revenue impact. The platform’s 96% likelihood to recommend and recent review activity reinforce its strong reputation.

ResortPass has no recent reviews or ratings available, so no data supports a positive or negative assessment from hoteliers. Its market presence is notable, but user feedback remains unverified.

Edge: MyStay.

How Much Do MyStay and ResortPass Cost?

MyStay charges a $400 monthly fee with no implementation or trial fees, providing a predictable pricing model. No pricing details are available for ResortPass, indicating it may have a different or custom pricing structure, or it might be based on transaction fees.

Given the clarity and transparency of MyStay’s pricing, it offers better budget planning for your hotel.

What Type of Hotel Should Use MyStay?

• Hotels aiming for a fully integrated guest management system including contactless check-in/out, personalized messaging, and upselling.
• Properties seeking to increase revenue from additional services via digital channels.
• Hotels that want to automate communication before, during, and after stays.
• Hotels with existing PMS systems looking for smooth integration.
• Hotels across segments like boutique, city center, serviced apartments, and resorts.

Not ideal if your hotel solely relies on amenity access sales without a focus on guest engagement or if your property doesn't have the infrastructure for digital check-in.

What Type of Hotel Should Use ResortPass?

• Hotels with extensive amenities like pools, spas, and lounges wanting to monetize underutilized spaces.
• Resorts and luxury properties seeking new revenue streams from day visitors.
• Hotels hoping to attract local guests and increase non-room revenue.
• Properties with sufficient amenities that can offer seamless access to external visitors.

Not ideal if your hotel isn’t focused on amenity utilization or if you lack the infrastructure to manage day pass sales or access control.

MyStay vs ResortPass: The Bottom Line for Hotels

MyStay is a comprehensive, proven platform that improves guest communication, automates operations, and boosts revenue through targeted upselling. Its extensive feature set, recent reviews, and high satisfaction scores make it a reliable choice for most hotels aiming to enhance the guest experience and streamline management.

ResortPass is a niche solution ideal for properties with significant amenities and a desire to monetize them through day passes. Its focus on amenity access makes it less suitable for hotels looking for a full guest engagement platform.

If your hotel needs an all-in-one solution to increase revenue and operational efficiency, MyStay is the clear winner. ResortPass is better suited if you want to focus solely on turning amenities into revenue streams without the need for broader guest management capabilities.