MyStay vs. Upgreats:
Which Is Right for You?

The Decision

Choosing between MyStay by MyStay and Upgreats by Upgreats hinges on your hotel’s specific needs for upselling, guest communication, and operational integration. Both products aim to enhance guest experiences and revenue, but they approach these goals differently. MyStay combines comprehensive contactless check-in, automated communication, and advanced upselling features, while Upgreats primarily focuses on pre-arrival personalized offers with simple setup. How do you prioritize these functionalities?

Is MyStay or Upgreats Better for Hotels?

MyStay and Upgreats are both upselling platforms tailored to the hospitality industry, addressing revenue growth through pre-arrival engagement. While MyStay emphasizes contactless check-in, automated messaging, and in-stay service promotion, Upgreats hones in on personalized pre-arrival emails and simple upsell opportunities. The key divergence is that MyStay’s extensive features include digital check-in, multiple channels, and integrations, whereas Upgreats concentrates on customizable pre-arrival offers without a dedicated contactless solution. Given these differences, which suite aligns more with your hotel’s operational model?

The strength of MyStay lies in its all-in-one approach, supporting digital check-in, guest communication, and upselling across multiple channels with a strong European and global presence. Upgreats, with a more limited regional reach (primarily Europe), is ideal if your focus is solely on pre-arrival marketing and increasing revenue without complex integrations. Are you seeking a broad, integrated guest experience platform or a targeted pre-arrival upsell tool?

MyStay vs Upgreats: Which Should Your Hotel Choose?

If your hotel requires a comprehensive solution for contactless check-in, automated guest communication, and in-stay upselling, go with MyStay. It’s well-suited for properties that prioritize guest safety, operational efficiency, and revenue maximization through multiple channels and integrations, especially if you operate in Europe or North America.

If your primary goal is to boost pre-arrival revenue with personalized email campaigns and you prefer a straightforward setup with no contactless check-in or extensive integrations, Upgreats might be more appropriate. It’s ideal for hotels with a lean operation focusing on targeted pre-arrival promotions without the need for a broader guest management platform.

Is MyStay or Upgreats Easier to Use?

MyStay boasts high user ratings for ease of use, with a 4.85/5 score and positive reviews praising its intuitive platform and smooth onboarding. Users highlight its quick setup, simple navigation, and minimal learning curve, which facilitate staff adoption. The platform’s integrated features, such as automated communication, digital check-in, and upselling, are designed to be manageable without extensive training.

In contrast, Upgreats’s user experience details are less documented, but its straightforward pre-arrival email setup suggests a simple, user-friendly interface for creating personalized offers. However, without specific ratings or extensive reviews, the ease of use for Upgreats remains less certain.

Edge: MyStay.

Which Has Better Features: MyStay or Upgreats?

MyStay offers a broader set of features, including digital check-in/check-out, automated messaging across multiple channels (email, SMS, WhatsApp, chat), and a guest web portal for upselling and cross-selling. It also provides unique features like room upgrade merchandising, ancillary product promotion, segmentation, offer templates, and A/B testing. These tools enable a deep level of personalization and operational control, totaling seven exclusive features.

Upgreats focuses primarily on personalized pre-arrival emails and two-way integration, but it lacks the extensive upselling tools and channel options found in MyStay. It doesn’t offer features like digital check-in, multi-channel delivery, or A/B testing.

Edge: MyStay.

Which Has Better Customer Support: MyStay or Upgreats?

MyStay has a strong reputation for support, with a 4.85/5 customer support rating and reviews praising its quick, helpful assistance and ongoing support. Users have highlighted the responsiveness of the team and the proactive communication that helps resolve issues efficiently, which is crucial for operational continuity.

Upgreats’s support quality is less documented, with no detailed reviews available. While its platform appears straightforward, the lack of customer feedback makes it difficult to assess support quality conclusively.

Edge: MyStay.

Which Has More Integrations: MyStay or Upgreats?

MyStay integrates with 30 verified partners, including major PMS and channel management systems like apaleo, Mews, and others. It also offers integrations with third-party tools like Priority Software, Kwentra, RoomRaccoon, and more, facilitating a smooth workflow across different hotel management systems.

Upgreats has only 4 verified integrations, including common partners like Cloudbeds and Mews, but it offers fewer options for connecting with other systems. Its limited integrations might restrict scalability or operational flexibility for larger properties or chains.

Edge: MyStay.

Which Do Hoteliers Rate Higher: MyStay or Upgreats?

MyStay’s recent reviews and high ratings (4.82/5 from 41 reviews, with a 96% likelihood to recommend) reflect strong user satisfaction, especially among boutique, serviced apartment, and conference hotels. Reviewers praise its ease of use, support, and extensive feature set, indicating high suitability for mid-sized and larger properties.

Upgreats has no reviews or recent customer feedback to evaluate. Without user ratings, it’s impossible to determine how hoteliers perceive its value or performance.

Edge: MyStay.

How Much Do MyStay and Upgreats Cost?

MyStay’s pricing starts at $400 per month, with no free tier or trial offering. Pricing for Upgreats is not specified, but it emphasizes no fixed monthly fees or costs, focusing on a pay-per-use or custom model.

While MyStay provides transparent pricing, the absence of detailed Upgreats costs makes direct comparison difficult. Generally, MyStay’s flat-rate model is straightforward for budgeting.

What Type of Hotel Should Use MyStay?

• Hotels that prioritize contactless check-in/out and digital guest communication.
• Properties seeking automated upselling across multiple channels.
• Hotels with PMS integrations and a focus on operational efficiency.
• Properties in regions like Europe, North America, and beyond with diverse guest profiles.
• Teams aiming for a unified platform handling pre-arrival to post-stay engagement.

Not ideal if your hotel is small with minimal operational complexity or only needs pre-arrival marketing.

What Type of Hotel Should Use Upgreats?

• Hotels that want to boost pre-arrival revenue through personalized email offers.
• Properties seeking a quick, simple setup for targeted marketing campaigns.
• Hotels with limited need for contactless check-in or in-stay communication.
• Hotels focusing on pre-arrival upselling without extensive integration requirements.
• Smaller properties or chains aiming for a lean, cost-effective upselling approach.

Not ideal if your hotel requires a comprehensive guest management platform or multi-channel communication.

MyStay vs Upgreats: The Bottom Line for Hotels

MyStay serves as a full-featured guest management platform emphasizing contactless operations, automation, and multi-channel upselling. It’s especially suited for hotels that want to streamline check-in, enhance guest communication, and maximize revenue through diverse tools and integrations.

Upgreats is a targeted pre-arrival upselling tool with straightforward setup, ideal if your hotel’s primary goal is to increase pre-arrival revenue with simple, personalized email offers. Its lack of contactless features and limited integrations make it less suitable for larger or more complex operations.

If you need a versatile, well-reviewed platform with extensive features and strong support, MyStay is the clear choice. For focused pre-arrival marketing with minimal setup, Upgreats can work well, but it lacks the breadth of what MyStay offers.

In summary: For hotels seeking an all-in-one guest engagement solution with proven reviews and broad capabilities, MyStay surpasses Upgreats. If your hotel’s main focus is pre-arrival upselling without the need for additional operational tools, Upgreats might suffice.