Revinate (Reservation Sales Suite) vs. SynXis Central Reservation System:
Which Is Right for You?

The Decision

Choosing between Revinate (Reservation Sales Suite) and SynXis Central Reservation System depends on your hotel’s specific needs and priorities. Both platforms aim to optimize your reservation and distribution operations but approach these goals differently. Revinate is a CRM-heavy call center tool focused on increasing voice channel revenue, while SynXis offers a broad reservation management and distribution platform across multiple channels. Which one better fits your current challenges?

Revinate excels at converting inbound calls and web leads into reservations, making it ideal if your team relies heavily on direct bookings. SynXis, on the other hand, provides extensive channel management and multi-property capabilities, suited for hotels seeking a centralized reservation hub. Do you prioritize direct voice sales or broader distribution management?

Is Revinate or Aven Hospitality Better for Hotels?

Revinate’s Reservation Sales Suite is explicitly designed to boost direct reservation conversion through call center enhancement and lead management. If your hotel depends on personalized guest interactions and outbound sales strategies, Revinate’s tools for lead scoring, contact management, and guest data integration make it the superior choice.

Conversely, Aven Hospitality’s SynXis offers a comprehensive reservation platform that manages availability, rates, and inventory across multiple channels. If your hotel operates several properties and needs a centralized system for distribution, SynXis’s extensive integrations and multi-property management features position it as the better fit.

While Revinate boasts a perfect 5/5 overall rating, SynXis holds a solid 4.2/5 but with more recent reviews and a broader user base. Are you looking for a specialized tool to improve inbound sales, or do you require a holistic booking and distribution system?

Revinate vs Aven Hospitality: Which Should Your Hotel Choose?

If your hotel needs to maximize voice and web lead conversions, go with Revinate. Its strengths lie in CRM-based features, lead scoring, and dedicated support—ideal for hotels focusing on high-touch sales and guest engagement.

If your hotel prioritizes multi-property management, seamless integration with OTAs, and detailed rate and inventory controls, choose Aven Hospitality’s SynXis. Its robust connectivity, including RMS and PMS integrations, makes it suitable for larger operations with complex distribution needs.

For boutique or luxury hotels emphasizing personalized guest interactions, Revinate’s CRM focus offers a clear advantage. For multi-property chains or hotels looking to streamline distribution and inventory management, SynXis is the more appropriate choice.

Is Revinate or Aven Hospitality Easier to Use?

Revinate enjoys a high ease-of-use rating of 4.73/5, with users praising its straightforward interface and quick onboarding. Many reviewers mention that their staff adapted quickly, and the platform's design simplifies managing guest data and lead tracking.

SynXis scores slightly lower at 4.38/5 but remains well-regarded for its user-friendly, intuitive interface. However, some users report a learning curve when managing complex multi-property settings and occasional delays in system responses, especially during updates.

Edge: Revinate.

Which Has Better Features: Revinate or Aven Hospitality?

Revinate’s Reservation Sales Suite includes features like lead scoring, contact management, and centralized user and role management—each unique to its focus on CRM and inbound sales.

Aven Hospitality’s SynXis offers a broader set of features, including RMS connectivity, PMS integration, geotargeted pricing, dynamic pricing, availability management, booking rules, support for weekly and monthly rates, guest profiles, content management, and extensive channel management. It provides 14 features exclusive to its platform.

Given the wider feature set, Aven Hospitality clearly leads in functional depth. Edge: Aven Hospitality.

Which Has Better Customer Support: Revinate or Aven Hospitality?

Revinate’s customer support scores 4.64/5, with reviewers describing their support team as highly engaged, responsive, and proactive. One client highlighted, “NAVIS provides quick responses and helps us optimize our ROI,” emphasizing personalized communication.

Aven Hospitality’s support rates 4.07/5, with feedback indicating some delays and frustration over outages and system issues. Users mention that their support could improve in responsiveness and problem resolution times.

Edge: Revinate.

Which Has More Integrations: Revinate or Aven Hospitality?

Revinate boasts 98 verified integration partners, including popular platforms like Inntopia, WebRezPro, and Stayntouch. It offers integrations with key digital marketing tools like Incite Response and Orange Hotel Marketing, supporting diverse operational needs.

Aven Hospitality has 80 verified partners, sharing some common integrations such as Sabre, Bookassist, and SkyTouch Technology, but also offering unique connections like Profitroom, IVvy, and Secret Escapes. While slightly fewer, its integrations cover a wide range of distribution, PMS, and GDS systems.

Edge: Revinate.

Which Do Hoteliers Rate Higher: Revinate or Aven Hospitality?

Revinate’s reviews, although limited to 11, are overwhelmingly positive, with an overall rating of 5/5 and a 96% likelihood to recommend. Hotels in the luxury and brand segments praise its ability to optimize revenue and guest relationships.

Aven Hospitality has a broader user base but a lower overall rating of 4.2/5 and an 85% recommendation rate. Reviews highlight ease of connectivity and reporting but cite concerns about outages and support responsiveness.

Given the more recent reviews and higher overall ratings, Revinate’s user feedback is more positive.

Edge: Revinate.

How Much Do Revinate and Aven Hospitality Cost?

Revinate does not list explicit pricing or trial options, which suggests its offerings are tailored or require direct contact for quotes. Its value is embedded in its CRM and lead management features, mainly aimed at increasing voice and web conversion rates.

Aven Hospitality’s SynXis charges a flat $400 monthly fee, with no mention of additional implementation or setup costs. Its pricing reflects its extensive feature set and channel management capabilities.

If budget transparency is crucial, Aven Hospitality’s straightforward pricing might appeal. However, for hotels seeking ROI through lead conversion, the investment in Revinate’s platform could be justified.

What Type of Hotel Should Use Revinate?

• Hotels that depend on high-touch, inbound sales and lead management.
• Teams that want to maximize voice and web booking conversions.
• Hotels focusing on guest relationship management and personalized service.
• Hotels with a dedicated reservations or call center team.
• Not ideal if your hotel relies primarily on OTA or third-party distribution channels.

What Type of Hotel Should Use Aven Hospitality?

• Hotels managing multiple properties with complex availability and inventory needs.
• Teams seeking a centralized platform for distribution, rates, and availability.
• Hotels looking for deep integrations with RMS, PMS, and GDS.
• Hotels aiming to support dynamic pricing and rate management.
• Not ideal if your focus is on inbound call sales or CRM-based guest engagement.

The Bottom Line for Hotels

Revinate delivers a specialized CRM and call-center-focused solution, excelling in converting inbound leads and managing guest relationships. Its high ratings, recent positive reviews, and extensive integrations make it the stronger choice for hotels that rely on direct sales channels.

SynXis offers a broad reservation and distribution platform, perfect for multi-property hotels seeking centralized control and extensive connectivity. Despite some support and outage concerns, its comprehensive feature set supports large-scale operations well.

For hotels emphasizing guest engagement, inbound sales, and a user-friendly interface, Revinate’s Reservation Sales Suite is the clear winner. If your hotel needs a broad, integrated reservation and distribution system for multiple properties, SynXis is the better fit.