Little Hotelier vs. NewBook All-in-1 HMS:
Which Is Right for You?

The Decision

Choosing between Little Hotelier by Little Hotelier and NewBook All-in-1 HMS hinges on your property’s size, target segments, and operational needs. Both aim to streamline management, but Little Hotelier’s focus on small properties and its extensive review history make it the more proven choice for boutique hotels and inns. Meanwhile, NewBook, despite fewer reviews, offers a flexible, cloud-based platform that appeals to properties seeking a straightforward, all-in-one system. Which aligns better with your hotel’s scale and growth plans?

Both products address booking, guest management, and operational efficiency, but their core strengths differ. Little Hotelier emphasizes integration for small properties with complex OTA needs, while NewBook champions simplicity and ease of use across various accommodation types. Do you prioritize a mature system with proven support or a newer, agile platform designed for rapid management?

Is Little Hotelier or NewBook Better for Hotels?

Little Hotelier excels at small hotels, inns, and boutique properties needing a robust, all-in-one management system with a strong focus on OTA integration and detailed reporting. It’s favored by properties in multiple regions, especially in North America, Europe, and Asia Pacific, with over 1,600 reviews and a 4.3/5 overall rating. Its extensive feature set supports reservations, channel management, housekeeping, guest profiles, and revenue insights.

In contrast, NewBook is less geographically widespread, mainly serving Australian and select regional markets, with only three reviews. It’s praised for its intuitive interface and cloud-based simplicity, making it appealing for motels and RV parks that want a straightforward management solution. Do you need a system with a proven track record and detailed features, or one that’s easier to learn and operate?

Little Hotelier vs NewBook: Which Should Your Hotel Choose?

If your hotel is a small boutique, inn, or resort looking for a comprehensive system with extensive OTA connectivity and detailed reporting, go with Little Hotelier. Its high review count and recent reviews confirm its maturity, reliability, and customer satisfaction, especially among properties in Europe and North America.

If your hotel needs a simple, easy-to-use platform that can handle basic operations efficiently, especially in Australian markets, NewBook might be the better fit. It offers a cloud-based experience with support for smaller properties, but with significantly fewer reviews, it’s less proven for larger or more complex operations. Which solution aligns with your operational complexity and geographic focus?

Is Little Hotelier or NewBook Easier to Use?

Little Hotelier boasts a UI rating of 4.62/5 based on 1,654 reviews, with users praising its straightforward, integrated interface and mobile app. Onboarding is rated 4.47/5, and many mention how intuitive it is for managing bookings, check-ins, and reports once familiarized. However, some users report slow updates and wish for enhanced app features.

NewBook’s UI rating is slightly higher at 4.67/5, with reviews highlighting its intuitive, cloud-based design and quick learning curve. Support and training are noted as excellent, making staff adoption smoother. Given the limited review data, Little Hotelier’s larger user base and recent feedback give it an edge for ease of use.

Edge: Little Hotelier.

Which Has Better Features: Little Hotelier or NewBook?

Little Hotelier offers 32 distinct features, including native channel management, property management, booking engine, website development, housekeeping, guest profiles, automated night audit, revenue management, and compliance tools like GDPR and PCI. Its integrated modules support rate shopping, email marketing, and digital registration, making it a full management suite.

NewBook’s feature set appears more limited, with no unique features listed aside from core booking and management tools. It focuses on operational efficiency for smaller properties but lacks the breadth of integrated modules found in Little Hotelier. For properties needing deep, multi-faceted management tools, Little Hotelier’s extensive features provide a clear advantage.

Edge: Little Hotelier.

Which Has Better Customer Support: Little Hotelier or NewBook?

Little Hotelier’s support is rated 4.55/5, with reviews praising responsive, knowledgeable service and helpful onboarding. Users frequently mention the support team’s hospitality background and their quick resolution of issues, despite some complaints about slow system updates.

NewBook’s customer support scores a perfect 5/5, with reviews emphasizing timely, respectful, and solution-oriented assistance. Support staff are highly praised for their dedication and practical help during onboarding and ongoing queries, especially in Australian markets.

Edge: NewBook.

Which Has More Integrations: Little Hotelier or NewBook?

Little Hotelier boasts connections to 71 verified partners, including major OTAs, PMS, and revenue tools like Revinate, RoomPriceGenie, and TrustYou. Its extensive partner network supports comprehensive connectivity, reducing manual work and error.

NewBook integrates with 16 verified partners, including TripAdvisor, PriceLabs, and RemoteLock, but its fewer connections limit the scope of integrations compared to Little Hotelier. If seamless connectivity with a broad array of tools is crucial, Little Hotelier’s extensive integrations give it the edge.

Edge: Little Hotelier.

Which Do Hoteliers Rate Higher: Little Hotelier or NewBook?

Little Hotelier receives a 4.3/5 overall rating from over 1,600 reviews, with 93% likelihood to recommend. Hotels across segments, especially boutique and small resorts, praise its comprehensive features, ease of use, and support responsiveness.

NewBook has only three reviews, offering no overall rating but a perfect 10/10 NPS score and 100% likelihood to recommend. Its limited data makes it difficult to determine broader user sentiment, but recent reviews highlight high satisfaction among Australian motels and small properties.

Given the volume and recency of reviews, Little Hotelier’s higher rating provides more confidence in its performance.

Edge: Little Hotelier.

How Much Do Little Hotelier and NewBook Cost?

Little Hotelier’s pricing starts at $400 per month, with no trial or implementation fees, offering a straightforward flat rate. No detailed pricing for NewBook is publicly available, but it appears to lack transparent subscription models, possibly indicating customized or regional pricing.

Considering the transparency and established pricing structure, Little Hotelier’s costs are predictable, whereas NewBook may require direct inquiry, which could lead to variable or regional pricing.

Edge: Little Hotelier.

What Type of Hotel Should Use Little Hotelier?

• Hotels that operate small to mid-sized properties, inns, boutique hotels, or resorts seeking an all-in-one management system.
• Properties needing robust OTA integrations to maximize distribution.
• Hotels that value detailed reporting and guest management.
• Teams that want a proven platform with extensive regional presence and support.
• Not ideal if: your property is large, complex, or in need of highly specialized features outside typical small hotel management.

What Type of Hotel Should Use NewBook?

• Small motels, RV parks, and regional properties in Australia or similar markets.
• Teams that prioritize ease of use and cloud-based flexibility.
• Properties seeking a straightforward, single-platform solution without extensive feature requirements.
• Not ideal if: your hotel requires detailed revenue management, complex integrations, or a broad international presence.

The Bottom Line for Hotels

Little Hotelier is a mature, feature-rich platform backed by a large user base and extensive regional coverage, making it ideal for small hotels seeking reliability and depth. Its high review count and recent feedback confirm its effectiveness for boutique properties aiming to streamline operations and increase bookings.

NewBook offers a simplified, cloud-based alternative suited for smaller, regional properties, especially in Australia. Its support and ease of use appeal to properties with straightforward management needs, but its limited review data and integrations make it less suitable for complex or international operations.

If your priority is a proven, comprehensive management system with broad support and integrations, Little Hotelier is the clear choice. For properties in need of a simple, effective platform with excellent support, NewBook is worth considering—though it’s less proven at scale.

In conclusion, for most small hotels and boutique properties, Little Hotelier’s extensive review history and feature set make it the safer, more reliable option. NewBook may serve well for regional, uncomplicated operations but lacks the proven track record of its competitor.