Newway vs. RMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for streamlining your hotel operations and maximizing revenue. While Newway by Newway and RMS by RMS both aim to serve this purpose, their core strengths and weaknesses set them apart. Newway’s zero reviews and limited feature set contrast sharply with RMS’s extensive capabilities, broad industry presence, and active user feedback. Given recent reviews and a significantly larger user base, RMS clearly holds the stronger position.

Is Newway or RMS Better for Hotels?

Both Newway and RMS address hotel management challenges like reservations, guest profiles, and operational workflows. However, RMS offers a comprehensive platform with over 74 features, including integrated channel management, booking engine, and revenue tools, which Newway lacks entirely. RMS’s established presence across 70 countries and its active, recent reviews signal its proven reliability. Meanwhile, Newway's absence of reviews and feature depth suggests it’s still emerging.

Are you seeking a proven, feature-rich platform with extensive support and global reach? RMS’s recent user feedback highlights its ease of use, rapid onboarding, and broad functionality. Conversely, if your hotel values a lightweight, possibly more customized solution in development, Newway might appeal—though it currently offers no reviews to confirm this.

RMS vs Newway: Which Should Your Hotel Choose?

If your hotel needs a scalable, well-supported system with broad functionality, go with RMS. Its extensive features—including CRM, channel management, and integrated payments—are tailored for midsize to large hotels, resorts, and RV parks. RMS’s proven track record of supporting multi-property groups and its active user base make it a safe choice for operations aiming for growth.

If your hotel requires a simple, potentially customizable platform and you’re comfortable with an untested product, Newway could be considered. However, without user reviews or feature depth, RMS remains the more reliable solution for most hotels seeking efficiency and growth.

Is Newway or RMS Easier to Use?

RMS boasts a user rating of 4.28 out of 5 based on 293 reviews, with many praising its intuitive interface and helpful onboarding. Multiple reviews mention how simple it is to manage reservations, communicate with guests, and handle daily tasks, citing quick setup and straightforward workflows.

In comparison, Newway has no reviews, making it impossible to assess its usability or onboarding experience. RMS’s clear, recent positive feedback suggests your team will adapt faster and require less training with RMS.

Edge: RMS

Which Has Better Features: Newway or RMS?

RMS offers 74 features, including integrated CRS, online support, payment processing, booking engine, POS, revenue management, group functionality, guest CRM, and multi-lingual support. Its extensive feature set supports complex operations, automation, and scalable growth.

Newway has zero documented features, which limits its immediate use and flexibility. Without a comparable feature set, RMS’s offerings demonstrate a significant advantage for hotels needing comprehensive management tools.

Edge: RMS

Which Has Better Customer Support: Newway or RMS?

RMS’s customer support is rated 4.48 out of 5, with recent reviews highlighting quick, knowledgeable, and helpful assistance. Users appreciate the proactive support team and the availability of live help, which reduces downtime and frustration.

With no reviews, Newway’s support quality cannot be evaluated. Until proven otherwise, RMS’s support reputation gives it a clear edge, especially for hotels that rely heavily on responsive assistance.

Edge: RMS

Which Has More Integrations: Newway or RMS?

RMS boasts 112 verified integrations, including channel managers, payment gateways, and property-specific tools like Criton, Sage, and STR. This extensive network helps streamline operations and extend functionalities.

Newway has no verified integrations, limiting its connectivity options at launch. RMS’s broader integration ecosystem makes it more adaptable to existing hotel systems and future upgrades.

Edge: RMS

Which Do Hoteliers Rate Higher: Newway or RMS?

Since RMS has 293 recent reviews and a 4.56/5 overall rating, it clearly beats Newway’s zero reviews and 0/5 rating. RMS’s users, including resorts and boutique hotels, consistently find it effective, with many citing ease of use and powerful features.

Newway’s lack of reviews prevents any meaningful comparison, but the current data favors RMS for user satisfaction across multiple hotel segments.

Edge: RMS

How Much Do Newway and RMS Cost?

RMS costs $800 monthly, with no mention of discounts or tiered plans, indicating a straightforward pricing model. In contrast, Newway’s pricing is unavailable, which could suggest a customized quote or a more opaque approach.

Given RMS’s transparent pricing, your hotel can budget accordingly, while Newway’s costs remain uncertain.

What Type of Hotel Should Use Newway?

• Hotels that prefer a lightweight, customizable platform.
• Teams seeking a revenue management-focused system with potential AI-driven insights.
• Properties looking for a new product still in early deployment.
• Hotels with limited operational complexity not requiring extensive integrations.

Not ideal if your hotel needs robust features, proven support, or scalability. Newway may be better suited for experimentation rather than daily operational management.

What Type of Hotel Should Use RMS?

• Hotels seeking a full-featured PMS with integrated revenue management.
• Large or multi-property hotels requiring extensive automation and reporting.
• Resorts, boutique hotels, and RV parks aiming for scalable growth.
• Hotels that value strong support, broad integrations, and a proven track record.

Not ideal if your hotel operates on a very small scale or prioritizes a minimal interface without many features.

RMS vs Newway: The Bottom Line for Hotels

RMS stands out with its comprehensive feature set, extensive integrations, and active user feedback, making it the safer, more reliable choice for most hotels. Its recent reviews confirm its ease of use, strong support, and scalability, especially for properties with complex operations.

Newway’s absence of reviews and features suggests it’s still in early stages, making RMS the preferable option for hotels seeking stability, support, and growth. If your hotel needs a proven platform, RMS is the clear winner.

For properties looking for a feature-rich, well-supported solution capable of handling complex operations and expanding over time, RMS delivers proven value. Newway may find its niche in future offerings, but it currently lacks the credibility and depth to challenge RMS effectively.

In summary: choose RMS if you want reliability, flexibility, and proven results. Consider Newway only if you’re exploring new vendors and willing to accept unverified capabilities.